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I'm hoping the wisdom and expertise I always find on this forum can help me.
I have a new AT&T branded HTC Touch Pro 2 (Tilt 2). After about a week, I began getting the dreaded "USB Device Not Recognized" error any time I plug it in. It never connects properly. I have customized the phone using some of the cool tools I found here, but I have never flashed any portion of the device - it's just the way I got it (WM6.5 CE OS 5.2.21849 Build 21849.5.0.63)
As suggested in various places on this forum, I have:
Soft Reset the phone numerous times
Rebooted the computer (WinXP) many times
Tried several different cables, including the HTC branded extUSB one
Tried different USB ports on my computer(s)
Tried other computers (WinXP)
Tried Windows 7 (WMDC) on another computer
Hard Reset the phone several times (with and without backup restore)
Uninstalled and re-installed ActiveSync 4.5 and the USB drivers
Adjusted various settings, including USB to PC, according to various posts
Cursed extensively in three languages
Regardless of any of this, every time I connect, I get the "USB Device Not Recognized" error within a few seconds.
I am now convinced the problem is hardware, probably the USB connector on the phone. I can't be without the phone until later this month, so I can't get the hardware fixed for a while. But I need to sync.
USB, of course isn't the only way to sync; the phone has Bluetooth. The problem is, I previously reset the device and un/re-installed ActiveSync, removing the pairing at both ends. To sync over Bluetooth, I have to first sync over USB, something I can't do.
MY QUESTION IS THIS:
Does anyone know a way to force ActiveSync to pair over Bluetooth WITHOUT first pairing over USB?
Any assistance anyone can offer will be greatly appreciated
Tenaya
Under certain circumstances, urgent circumstances, desperate circumstances, profanity provides a relief denied even to prayer.
- Mark Twain
if u go to settings>connections>usb to pc un check enable faster data sync
that might help
Thanks for the reply. Unfortunately, that's one of the first things I tried and it makes no difference (I just tried it again - no joy). I should have listed it in my original post.
The only thing I can think of is to somehow force the phone to sync via Bluetooth WITHOUT having previously synced via USB.
Anyone know if this is possible and, if so, how to do it?
I think you should go and replace your hardware if it has warranty (since you have not flash it). tell them my phone USB connection is not working at all, and let them try it on their computers to make sure, am sure the warranty covers this kind of things
Uh, you're talking about the error on your PC right? This is a common issue. (with pc's) Use another USB port on the computer. That is what I have had to do. It worked fine for both the TP2 and my Wizard before that, but ever since I reloaded the computer I get that error on certain USB ports. have not researched it too heavily yet, but I plan to.
Did you try installing the Windows Mobile Device Center?
http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx
ChosenWonn said:
Uh, you're talking about the error on your PC right? This is a common issue. (with pc's) Use another USB port on the computer. That is what I have had to do. It worked fine for both the TP2 and my Wizard before that, but ever since I reloaded the computer I get that error on certain USB ports. have not researched it too heavily yet, but I plan to.
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kgeissler said:
Did you try installing the Windows Mobile Device Center?
http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx
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Click to collapse
Did either of you read the post? It clearly states that he has done BOTH OF YOUR SUGGESTIONS!
Unfortunately, it does sound like this is an issue with bad hardware in the phone. I would suggest getting it replaced under warranty.
KD8FRE
I'm having the same problem (vzw TP2). I've already messed with all usb-to-pc settings, tried different USB ports (I've had other USB devices that req'd that), reset my PC (thank you dogbert), reset my device and am currently reinstalling ActiveSync; though I doubt that's the problem because my BT syncs work fine (I don't recall being req'd to do a USB sync intially before doing a BT sync, so I can't really help the OP with that). My device does charge via the USB cable when plugged into the PC. Disk drive mode doesn't work any more than activesync. I also haven't been able to spot it on device manager. Uninstalling it there was one of my first ideas.
I'm wary of using a BT sync to install the official VZW 6.5 ROM, because I've read bad things about ROM interruptions.
I have yet to find by searching anyone who had a real USB sync problem (i.e., one that doesn't get "fixed" by resetting or something equally simple) who has actually posted that they found a solution.
@OP, when do you get a message that you are req'd to sync by USB first? Does activesync tell you or your device?
I have this problem at work where the machine is managed. It just refuses to recognize the device. It's a security issue that we haven't been able to track down yet. I think if you look in one of the logs (forget which) you will see the actual error as it tries to load the driver.
just for the hell of it, try an older version of activesync. just tryin to throw in all possible fixes. http://www.microsoft.com/downloads/...3a-28bf-4cac-a682-58d3233efb4c&DisplayLang=en
try removing the sdcard and syncing?
RE: A New Approach
Thanks for all your responses. Sorry to take so long to respond to your questions and suggestions, I've been away (funerals and CES).
I have read extensively on this subject, have tried EVERYTHING everyone has suggested, and reached the conclusion that this IS a hardware problem, probably involving the USB jack itself.
At least for a while, replacing the hardware is something I can't do.
I want a BT sync for syncing with Outlook (Calendar/Contacts) and for installing software. I currently have NO plans to flash the ROM, I agree that would be risky over BT.
The error appears to be generated by Windows, I don't think it ever gets as far as ActiveSync, ActiveSync always indicates that it is not connected.
Despite that, I did try an earlier version of ActiveSync (can't remember which one); no joy. I tried Windows Mobile Device Center on a Windows 7 machine, but the results were the same: Device Not Recognized.
SO, does anyone know how I can force a BT sync WITHOUT first syncing by USB? That would solve my immediate problem.
Unfortunately I been there and done that.
The only workaround is to use a free exchange server - www.alol.net.br
I put it on my computer's outlook. Copied all the contacts and calender items from my default folders. Synced with ALOL. Installed on my phone, and synced via my wifi.
Not the best solution, but T-Mobile refuse to fix the faulty Diamond motherboard, but it works fine.
The first sync on the phone comes up with a error message, but after that it is fine. You need to manually put in all the settings.
I'm assuming that you have your phone set to "Activesync" + Enable Faster data synchronization on your Phone, under Settings->Connections->USB to PC
Have you tried changing this to "Disk Drive"? Activesync can still connect to the phone and do syncs, etc.
Atleast this is my experience on XP. I've had the same problem on/off after flashing one particular custom ROM.. Don't remember seeing this on my stock Tilt2 ROM.
Have you tried turning your computer Windows' firewall competely off? I read soom were that there seems to be some confict with windows firewall reconizing Activesyc.
None of the settings in the phone, including Disk Drive, make any difference. I'm fairly certain that I've tried them all. None of the settings on the PC side, including Firewall, make any difference either.
The connection never gets to ActiveSync; the USB drivers fail to recognize the device well before that.
As I mentioned earlier, I have become convinced that this is a hardware problem with the phone, probably related to the USB connector. All my research leads there.
The approach I'd like to try is to bypass USB connectivity completely and attempt to sync over Bluetooth. The problem is that ActiveSync refuses to sync over Bluetooth until AFTER the first USB sync (and setup).
Thus my question:
Does anyone know a way to force a sync over Bluetooth WITHOUT first syncing over USB. Registry hack? Settings change? ANYTHING?
Quick note.
This issue started happening to me as well.
And here's the somewhat odd part. With the SD card removed the phone is discovered properly. The original SD card and another spare one inserted in the phone cause the this USB error for me.
Go figure.
(and yes I've tried formatting the sd cards, and factory resetting the phone)
Since I use ubuntu, I'm not really going to spend anymore time figuring out this windows bug. Just needed to apply an update..via windows.
Try this it worked for me
http://www.online-tech-tips.com/computer-tips/usb-device-not-recognized/
ive had the epic since the day it was released and have had an impossible time getting my computer to recognize it on a consistent basis. i have no idea whats going on. when i first got it i downloaded the samsung drivers and installed them, hooked up my phone and nothing. the computer tried to install drivers but consistently failed. the next day i tried again, did absolutely nothing, and it recognized my phone and i was able to root and everything else. since then its been hit or miss, one day it will recognize it and then it wont for a week, even without doing a god damn thing.
recently i dropped my epic in the snow and it fried the radio, i brought it to sprint and told them the radio just quit working and they gave me a new one. now im having the same problem, i cant get my comp to recognize the phone. i installed the samsung 32 bit drivers and everything, but still nothing. i hook up my phone and it either tries to install more drivers or does nothing at all. I want to root my phone and throw some roms on here, but i cant seem to figure it out. my buddy has a captivate and said he read a post in those forums of some guy having the same problem and a solution but i cant find it. im told its a windows 7 32 bit malfunction of some kind.
sorry for no capitalization/ punctuation and poor grammar but im in a hurry to get to school and i wanted to get this posted before i left.
please help, this is pissing me off.
thanks,
Phillip Traum
Have you tried completely removing the drivers and reloading them?
+1 uninstall/reinstall drivers. Make sure phone is not connected when installing drivers.
Also make sure you have the usb cable unplugged from the pc until you are ready to do something. I found that if you leave the cable plugged into the PC at all times (and unplug/replug at the phone end) it makes it more likely to not detect. Leaving the phone end plugged in and plugging/unplugging the PC end made a world of difference for me.
Reinstall windows. It's almost funny how often that corrects weird driver issues.
Try using the usb cable and phone on another computer and see if it does the same thing. Also try using different usb ports, alot of times the front usb ports are underpowered and will give you issues when you try and mount the phone.
Sounds to me like the cable. IMO the only thing the stock cable is good for is charging on my nightstand. I bought a $2 cable off of eBay that works EVERY time.
I had the same exact problem as you! Just have you tried connecting your phone to one of the USB ports on the back of your computer?
Use the USB ports on the motherboard on the back. Create a new profile for connecting the epic and load the drivers in that Profile. If it fails to recognize, try another port. Make sure you are installing the drivers on the new profile you created through User Accounts and then plugging your phone in. This should fix your problem.
i had the same issue with home premium (also win7) i had to reinstall the drivers before everytime i plugged my phone in.
however, since i put a new rom on it (bonsai 2.0) i havent had this issue.
i have tried uninstalling and reinstalling the drivers numerous times. i rarely ever have the cable plugged in when im not trying to use it to connect to the phone. and my computer only has 2 usb ports on the side of my laptop, so i dont really have many options as far as that is concerned. not sure what else i can do.
Reinstall windows. It is incredibly easy.
+1 for the reinstalling of windows - obnoxious as it may seem. I have a dinky old laptop that I installed Vista on just to do work on my Epic. I can use any cable (stock or my Monoprice.com special) and any port on it to connect to my epic. My Win7 desktop, however, won't to this day recognize it.
Some people have reported success using the drivers that come with PDA.net , too.
Many people are scared of reinstalling windows. They think they'll mess something up. Just backup everything you don't want to lose and you'll be fine. Windows installs, and especially Windows 7 installs are incredibly easy. They basically install themselves. At work, when computers come back in from our stores with problems, I usually delete the junk, copy the hard drive, and reinstall windows. Unless hardware is dying, it damn near always fixes the problem and takes a whole lot less time than trying to troubleshoot some of windows' weird conflicts.
Also, reinstalling windows on a semi-regular basis will get you to build good habits about backing up and organizing your files.
I read a bunch posts on UBS issues but not that solved my problem.
Ok this seemed to start after I installed the ABLDroot tool by chainfire.... but sense then I have tried other roms, and other phones ATM I got a S3 and my S3 hooked into my computer... I going do my best make this easy for you and explain it right.
I have 2 usb ports on my computer which sucks (only having 2) its a labtop. Anyway I have 2 USB DLINK hubs.... one goes into computer and the other goes into the usb hub.. hub1----hub2----computer
hub 1 has nothing in it.....
hun 2 has my S3, S2 and the other hub pluged into it
my computer has 1 usb hub pluged into it and other port is used for my mouse (via a small hub) I do that because its usb mouse and it won't register right on the hubs.... anywaus
Easy problem could this be usb hub? Doesn't seem to be but I can't say I can tell for sure because I need stupid thing to use the phone unless I just except not being able use anything else USB (which arn't connected right now at wern't when the problem started)
This started when installed that ABD tool. Then my computer started saying wrong device error. So I went ahead and installed older drivers which fixed that problem. But the main problem is sometimes when I move stuff on my S3 like if I copy files and stuff I can see they moved on the phone but when I go to the computer and try to find my files there not there. Not moved. Or I see blank folders. Or worse even though I can use file commander still I am unable to see my phones on Cdrive. I see them in devices but not C drive.
sometimes problem goes away sometimes not. what is this ? the older drivers? the abd tool? I can't tell I tried to take one away at a time and while problem would go away often times it still happens once in awhile.... im going try some more tests with the usb plugged strait in but the problem stilll happens ..
Though its better if I don't use the hub thats not good enough for me I want problem gone
I use windows 7 any ideas thanks
only thing I dunno is could having a S2 conected mess with drivers maybe? doesn't seem so.
Any ideas? Different drivers or ... a program or... i dunno man shezzzz
Having the S2 connected shouldn't change anything. Your laptop should see both.
My guess is your USB hub but could also be from the older drivers.
This is a problem specific to your pc (either hardware or software), it's really hard to know exactly what's wrong without being there to test it.
i suppose i have a couple of questions really, and they confound me greatly=).
Occasionally when i am listening to music on the phone (i finally decided on rocket player after much ado), the phone tries to record me.(ok google. i've...mostly?...disabled it?) I don't know if this is a hardware(as in the headphone jack) or software issue...but it bugs the heck out of me.
Happens over and over again. I've managed to disable the error message and so forth but am not sure why i can't make it go away.
The second issue is that the only Windows computer I have in the house is an ancient xp desktop(ive got a win7 laptop that that is quite new but it's not set up for it yet been busy) that is disconnected from the internet for good reason. I used it to root the phone, fix the softbricks that i accidentally did (learning curve etc). But once I installed a 128 gig sd expansion, it would no longer recognise either phone hard drive in usb debug mode(they show up as identical unrecognisable 32 gig drives). I've gotten around this with stickmount, but it is also irritating. EDIT: Installed lg g3 drivers on laptop. Doesn't recognise the phone period. XP computer recognises the drives but cannot see the contents
Third question. The xda app stopped working on my phone, and i can't figure out why. It's one of the few apps that has enough permissions to access internet etc.
Last one. What's the best custom lollipop firmware...i only ask this as an addendum bc i haven't had time to look at them recently, still using kitkat. The fact that phone is no longer recognized by computer also makes this process more difficult if i screw it up
Sorry for a kinda double post, as ive posted this in the noob thread, but I think its being overlooked.
When connecting to a PC, how can I get a normal file transfer mode?? the media mode is just too limiting, one file at a time, transfer with no ETA, cannot browse picture folders with image viewers.. "this file cannot be played are you sure you want to copy it" blah blah blah...
I'm sure on my old HTC sensation as well as media mode you had file mode.. but I cannot find it and I don't have usb 3.1 on my laptop only 3.0 so hopefully that's not the answer..
please help.. mostly after getting at my SD card without removing it from the phone as I can never find the "proddy thing".. not fussed if I need to install a third party app or other... but currently on stock EU rom non-rooted.
stupink said:
Sorry for a kinda double post, as ive posted this in the noob thread, but I think its being overlooked.
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... im not sure if i can help you really. What is the operating system you are using there? MTP works for me in Linux aswell as with Win 10.
stupink said:
When connecting to a PC, how can I get a normal file transfer mode??
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When connecting to a PC it should pop up a question about how you want to use the connection. So select Filetransfer and trust it with "Yes". And that s it basically. You can also find this in the notification bar... eh about what to use USB for.
Also be sure to have suiting drivers. IIRC they should be installed with HTC Sync Manager. Maybe installing HTC Sync Manager would fix your issues already?
stupink said:
I'm sure on my old HTC sensation as well as media mode you had file mode.. but I cannot find it
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How old? I think this special mode you refer to was removed some Android releases ago already. Nowadays theres MTP. By all this speed of that USB ports nowadays intention seems to be initially that you do not have to unmount it in order to get all that stuffs you knew from past. I remember when my ONE-S got a update suddenly in past where exactly this step to MTP happened. Since the USB2 hardware in this old phone was a bit older and worse it became slower than before. Many ppl had been looking for a fix for this, since you could not enable it like it was before. IIRC one solution was to use a custom ROM. I can not recommend using a custom ROM personally.
stupink said:
and I don't have usb 3.1 on my laptop only 3.0 so hopefully that's not the answer..
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No it is not. I m also having a 3.0. Still at least with marshmellow you would have to enable the fast file transfer with 3.1 explicitly in the case you really have such port on your Computer. And still theres some influences and things to consider to get optimum bandwidth.
But a 3.0 connection is usually not as crappy as you describe it now. So i would sugguest you:
- I assume a driver bad.
- Or Faulty cable.
- Maybe some setting in your file browser on the computer?
- Is the preview disabled maybe?
- Latest drivers for the phone? (HTC Sync Manager)
At very first i would try to get latest HTC Sync Manager for HTC10 from HTC website. Or if you are in linux, check your packages, udev rules and that MTP gets rolling.
Hope this helps a bit.
PS.: Try connect your Phone to another computer with maybe Windows 10 and latest HTC Sync Manager. Just to exclude that your computer or its software might cause this issue.
Thanks for the reply, my "old" htc was probably 6+years ago.. I think it was my first android phone, Recently I have been using LG G3 running cyanogenmod, so have always had a proper "file mode".. it was just like plugging in an external hard drive. I did not realise this was not a feature anymore in standard android.
The main problem I dislike is not being able to view pictures... If I open one picture from my phone or SDcard, then my picture browswer says viewing picture 1/1 even if the folder has 200 pictures in it, I cannot space/tab through the pictures, I have to close that one, then open the next.... I do find it frustrating only being able to copy one file at a time, and constantly having to tell it that I do want to copy the file despite not being able to play it, but those things I can live with.
I already have tried installing extra software and on windows 7, (I am running W10) but no luck
It just sounds like they want you to remove the SD card.. shame they make it so impossible to do.. I'll continue to hunt for a solution without custom rom.. and post any findings.
stupink said:
cyanogenmod, so have always had a proper "file mode".. it was just like plugging in an external hard drive. I did not realise this was not a feature anymore in standard android.
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Yes! I think this i why they kept (keep) it alive.
stupink said:
The main problem I dislike is not being able to view pictures... If I open one picture from my phone or SDcard, then my picture browswer says viewing picture 1/1 even if the folder has 200 pictures in it, I cannot space/tab through the pictures, I have to close that one, then open the next.... I do find it frustrating only being able to copy one file at a time, and constantly having to tell it that I do want to copy the file despite not being able to play it, but those things I can live with.
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How is it. How do you think about an alternative way to transfer data like e.g. from playstore Air Droid using WLAN.
Did you try another data cable, by all ports and operating systems?
And just in case. Do both of your computers feature the same USB drivers and hub? Maybe a driver issue.
I noticed one thing recently. When i connect with MTP and copy lets say: "400 MB pictures" taken with my old phone, spread on 97 files to the SD card it does not take long. But what takes long like 20 seconds after copying is done is that it shows previews. I have to really wait until it is done transferring.
So could it be maybe the case your phone does not finish somehow?
And yes the Windows Photo thingie does not see it as folder to slide through.
Meaning: i can not deny your issues fully.
Honestly what i totally love is an Plasma Desktop for linux is an software which called KDE Connect. You get WLAN connection to your phone and can even control the mouse. Do simple file transfers. And what i totally love about it is, is that it almost seemingless integrates into the Desktop. On the other End i think WIN10 does not feature such service (stock). Air Droid is one of those tools in this way which you can expand the computer expirience with. The preview and copying over WLAN is blazing fast. Plus you do not have to connect the cable.
But it requires a client/server and permissions on both ends. And thats what i dislike about the Windows side. It is not so seemless. And it is in the way of one of those extra services, running.
Also the speed of the SD card does in fact matter. Is it maybe one of the older generations you inserted?
The new SD's from this year are much faster and bigger.
E.g. read about SD card speed classes SDXC class U1, U2 and U3
Even if you can push 1 GiB /s through a cable.... if the SD only takes 96 mib/s...... lol
Maybe interesting to have a look at what about capacity / price is happening in 6 years.
http://www.anandtech.com/show/10315/market-views-hdd-shipments-down-q1-2016/3
So lets say you was using a 6 years old SD.
Your phone is worth (lets say 600 $) but the SD is not worth any cent. In case the SD was so old.
This is how Android now is.
What you're looking for is USB Mass Storage mode. They removed that because it was a wide security hole where someone could just plug your phone into a computer and copy all your storage and mess things up at will. Media Transfer Protocol (MTP) is all Android has now. Your phone memory doesn't just have your photos and music on it; it also has your apps, logins, systems files, etc.
The "file cannot be played" prompt that bothers you can be disabled in Windows. Just do a Google search on that. As for transfer speed, I'll bet you that it's a bad cable and nothing more. MTP isn't slower than UMS.
Good luck.
Thanks also.
I didn't mean to imply it's slow transfer. By limiting I mean it's holding me back. I like to transferr a 20GB video, and while it's doing it, go to my pics and view+sort them etc. But now I cannot. One at a time. Zzzzz..
It sounds like I will either need to investigate lineage again. (I'm unsure at this stage what I loose if I do, camera apps, mirror cast etc). Or perhaps buy a hand full of "proddy things" so I can more easily remove the SD card. I can never find it when I need it.
Thanks for helping me get my head around this alien tech/systems. I feel I understand now what's happening and why.