When buying from third party instead of Google - Nexus 7 (2013) Q&A

How do warranty issues get handled? All my previous nexus devices have been from the play store. If bought from Walmart or best buy, are warranty issues handled any differently? Usually I called Google support directly for replacements.
Sent from my Nexus 4 using xda app-developers app

Google takes care of their own customers.
Anyone else deals with ASUS directly.. A fairly unpleasant thing from what I've heard.
If you buy from Walmart, however, they sell a 2 year drop and spill warranty for $28 (with purchase) that's eerily similar to Square Trade.

danvee said:
Google takes care of their own customers.
Anyone else deals with ASUS directly.. A fairly unpleasant thing from what I've heard.
If you buy from Walmart, however, they sell a 2 year drop and spill warranty for $28 (with purchase) that's eerily similar to Square Trade.
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Click to collapse
I'll have to check on that damage warranty, reason I'm in the marker for a new one. Have to check on cost of square trade too in order to compare price, because I'm thinking it would be much easier to deal with Google on non damage related warranty issues.
Sent from my Nexus 4 using xda app-developers app

For the first year, for manufacturing defects, yes. After that, IDK.
Bad part, and a personal example: after 3 months mine developed a bad charge cord.
Google wanted me to send everything back, including the perfectly functioning tablet, just to replace the defective cord.
They were incredibly nice, but their policy is incredibly dumb.
Square Trade is $59.99
Just checked yesterday.
ST and WallyWorld guarantee 3 day turnaround.
ASUS makes no claims whatsoever.

Seems square trade does it by 3 yr, and it's 74.
Sent from my Nexus 4 using xda app-developers app

Wow I don't know but I regret purchasing it from a third party now.I actually thought google still had involvement in rma claims or the like.

Best Buy has their own warranty service. It costs about $99. You can get a new device anytime and free repairs.
Sent from my Nexus 7 using Tapatalk 4 Beta

Walmart seems to have a good deal, I'll check them out tonight, if not I guess I'll get from Google.
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scream4cheese said:
Best Buy has their own warranty service. It costs about $99. You can get a new device anytime and free repairs.
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For 50% of the purchase price, they better.

memphian said:
Seems square trade does it by 3 yr, and it's 74.
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Nope, they do a 2 year as well.

phonic said:
For 50% of the purchase price, they better.
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they also force you to use geek squad from what the guy at the store told me, said that is what the warranty is through.

Just use your amex
Sent from my Nexus 7 using Tapatalk 4 Beta

finalhit said:
Just use your amex
Sent from my Nexus 7 using Tapatalk 4 Beta
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Man I'm glad I turned down Best Buy's extremely overpriced coverage. I used my Discover card and same thing, it extends mfr. warranties by a year on all warranties of 36 months or less.

Damn wish I knew Walmarts plan was so cheap.
A 32gb plus 2 year square trade is $330, at Walmart this would be $300.
But insurance is for suckers anyway right?
And I just looked it up, the CC (Chase freedom MC) I bought my tablet with offers extended warranty coverage as well. Just saved me $60! But that doesn't cover accidental., I'll just be careful.
Sent from my Nexus 7 using xda premium

Related

Squaretrade vs. Ensquared insurance for imported GN

Just received my GN from Expansys a few days ago (I'm in CA) and I'm looking for the right insurance for it. Does anyone have any advice on which one to go with? Do they both cover grey market devices? Does anybody have any experience with either one?
Sent from my Galaxy Nexus using XDA App
I called sqauretrade about my imported GN... They said that they might not cover it because it is a black market products... He said that if you can get it serviced in America, then they could cover it. But if you need to send it out of the country in case of a repair, it sounded like they won't warranty the product.. I use sqauretrade for all my new appliances so I know their good, I would just give them a call and tell them you have a imported phone...
Squaretrade will NOT cover this phone.
Ensquared will.
joshnichols189 said:
Squaretrade will NOT cover this phone.
Ensquared will.
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Click to collapse
Thank God I read this! I was about to purchase 2 warranties for my Nexus'!
Have any details on the deductible or how much the plans cost?
Sent from my SAMSUNG-SGH-I777 using XDA App
Ensquared will definitely cover the Galaxy Nexus. I purchased mine through Negri and its all good.
Sent from my Galaxy Nexus using xda premium
seh6183 said:
Thank God I read this! I was about to purchase 2 warranties for my Nexus'!
Have any details on the deductible or how much the plans cost?
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Click to collapse
ensquared.com
$58 for one year + $75 deductible up to two claims
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greensnow said:
ensquared.com
$58 for one year + $75 deductible up to two claims
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Click to expand...
Click to collapse
Wow their plans are much better.
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Bought my square trade warranty online... bummer if they won't honor my warranty. I listed where I bought the phone. Its not black market its grey market. The site will insure eBay products so this doesn't make any sense. If I could use the Samsung warranty I would never have needed this! Nothing in their agreement said anything about not insuring my phone.
Sent from my Galaxy Nexus using xda premium
Negri will warranty the phone for 1 year, but they just send it to Sammy for you.
This ensquared warranty sounds interesting as I emailed SquareTrade back when I first bought it and they said they would NOT cover it.
This is definitely interesting. Does anyone have any experience with Ensquared? I have never even heard of them...
Sent from my Galaxy Nexus using xda premium
I wonder if squaretrade will honor a claim on my GN. It is purchased from Dailysteal, and the item page says nothing about imported, US plug charger inside the box. I even uploaded the receipt and it says approved on the warranty page.
same here. They have the receipt and everything. My phone is Korean with a little banding but it gets great banding and UV/of well so I'm just going to keep it. Would have rather had the Chinese made model
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BruceCLin said:
I wonder if squaretrade will honor a claim on my GN. It is purchased from Dailysteal, and the item page says nothing about imported, US plug charger inside the box. I even uploaded the receipt and it says approved on the warranty page.
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That has nothing to do with anything. If it is not a Verizon Galaxy Nexus it came from Europe, whether your charger is US or not.
There was a huge thread on this in Q&A a while back and Squaretrade will not cover a GSM Galaxy Nexus.
Hmmm i'm looking at the ensquared one for my Canadain Nexus. I mean that seems to be a good price for insurance i just never heard anything about them. Can anyone vouch for them ?
Guys, I really don't think Ensquared covers the international GN.
From their terms: http://www.ensquared.com/1_Year_Phone_Insurance_Terms.htm
Under exclusions:
Covered Products not readily available in the United States through Communication Service Providers (overseas unlocked phones).
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I honestly really don't see any company offering insurance for a grey market item. The only way I see to have a warranty is through Negri or Expansys, who will physically handle the phone for warranty work in the UK.
This morning I had to place an insurance claim for my Galaxy Nexus with Ensquared. They took the claim and said I should have the new device within 1-2 business days. I'll keep you guys updated.
NextNexus said:
This morning I had to place an insurance claim for my Galaxy Nexus with Ensquared. They took the claim and said I should have the new device within 1-2 business days. I'll keep you guys updated.
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What is their deductible and I'd assume you're referring to the GSM version?
jonathan3579 said:
What is their deductible and I'd assume you're referring to the GSM version?
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Yes and $75.
Damnit, I just bought a Squaretrade warranty through eBay for my GSM Gnex. If they don't cover it, is there any way to cancel my warranty?
EDIT: Just got off the phone with Square Trade. They said since my phone was purchased on eBay it will be covered under their warranty. *phew*
I bought the phone through newegg, and purchased their 1 year ADH phone warranty, is that good, or did i make a mistake?

so anyone getting squaretrade on their Gnote?

squaretrade is around $100 with coupon...which is 1/6 of the gnote's price. typically, that ratio for me is about 1/4 the cost of the phone, so it never seemed worth it. my current phone is the evo shift, which i don't think has gorilla glass, and amazingly, doesn't even have a scratch on the screen.
apparently, i'm very careful with my device (even on the second leg of the 2 year contract when i'm less careful with it). so i'm considering whether or not insurance is a sucker's bet or a good investment on this one.
what route did you guys go with?
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finalhit said:
squaretrade is around $100 with coupon...which is 1/6 of the gnote's price. typically, that ratio for me is about 1/4 the cost of the phone, so it never seemed worth it. my current phone is the evo shift, which i don't think has gorilla glass, and amazingly, doesn't even have a scratch on the screen.
apparently, i'm very careful with my device (even on the second leg of the 2 year contract when i'm less careful with it). so i'm considering whether or not insurance is a sucker's bet or a good investment on this one.
what route did you guys go with?
Sent from my Transformer TF101 using Tapatalk 2
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I will be for sure I have a 20% off somewhere in my email
Any info on this "Coupon" would be appreciated. Or is there a link to a coupon code?
KB112 said:
Any info on this "Coupon" would be appreciated. Or is there a link to a coupon code?
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Mine was emailed to me as a individual code
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@ Donnie, I'm guessing you have been a prior customer. That's why they sent the email. I'll have to see if I can find any general codes. Thanks.
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KB112 said:
@ Donnie, I'm guessing you have been a prior customer. That's why they sent the email. I'll have to see if I can find any general codes. Thanks.
Sent from my shooter using xda premium
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Yea never had to file a claim but this is my 4th
Sent from my SPH-L900 using Tapatalk 2
I never have a phone more than a year, and always did TEP. now with the crazy deductible and 11 per month i passed. Wife and i now both foo not have insurance, i hope it doesn't bite me. Going to stick 20 per month into a "oh crap i broke my phone" fund.
bwillet said:
I never have a phone more than a year, and always did TEP. now with the crazy deductible and 11 per month i passed. Wife and i now both foo not have insurance, i hope it doesn't bite me. Going to stick 20 per month into a "oh crap i broke my phone" fund.
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Click to collapse
With S. T. You can always return the unused portion of your warranty. If you buy a 2year warranty and sell the phone after a year and do not choose to include it in the sale then log on and you return the half you haven't used time wise
Sent from my SPH-L900 using Tapatalk 2
I bought one yesterday, but not before complaining that the iPhone 5, with the same 649.99 retail price tag, is $30 less than the "smartphone" plan. They sent me a coupon code for the difference
Sprint can keep their warranty for $11/mo. I'm now paying less than $5/mo with SquareTrade.

2 year Squaretrade warranty for $90

Coupon code for 30% off warranty plan:
17B904H104L
I bought the 2 year warranty with accidental damage coverage for $90. The deductible for replacement is $100. Their customer service is awesome, and I've read good things about their repair/replacements.
I heard people would get 40% off this coming BF.
Already doing Best Buy warranty, but thanks for posting this. Sounds like a good deal.
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keplenk said:
I heard people would get 40% off this coming BF.
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Click to collapse
I believe that was only if you signed up your email early last week.
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Astom22 said:
Already doing Best Buy warranty, but thanks for posting this. Sounds like a good deal.
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I would recommend to switch to your carriers warranty or any insurance that covers stolen/lost. I had Bestbuy's warranty and they do not cover stolen phones, at the time I had bought a brand new iPhone 4 and it was stolen after a week of having it. Bestbuy told me I was SOL...
Does Squaretrade cover stolen phones?
It does not cover lost or stolen. It covers damage or problems after the manufacturers warranty is over. I bought this through Amazon this week for 99 for my Galaxy Note 2. I usually do not buy warranties but received a $100 Amazon gift card for a work contest. So I decided to get the 2 year accident warranty. Nice thing is it can be transferred with the phone!
Do you get a new phone or refurb if phone is accidentally broken beyond repair?
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I got 35% off codes via SNAIL mail. Got a card with 3 of them on it.
Available in Canada?

PhP insurance for the note 2 raising in price soon!

just informed that the galaxy note 2 for tmobile will increase to 11.99 bundle 7.79 insurance only on 3/17 and deductible of 175 instead of 130.
Wow, that sounds a little high. I hope mine doesn't get lost again. I guess I'll consider myself lucky I had to replace it before this.
http://reviews.cnet.com/8301-19736_7-57557373-251/t-mobile-could-hike-up-2013-smartphone-insurance/
If that happens Ill be buying a Nexus 4 if something happens to my phone.
You guys do realize that there are other companies that insure for far less and covers a lot more, right?
eccoodamo said:
You guys do realize that there are other companies that insure for far less and covers a lot more, right?
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Elaborate a little if you could.
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eccoodamo said:
You guys do realize that there are other companies that insure for far less and covers a lot more, right?
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Click to collapse
Squaretrade, I don't understand them. $99 for two year coverage and $50 deductible on the iphone 5 64gb that retails for $799, or $125 for two years coverage and $99 deductible for the $699 note 2. Or the $299 nexus 4.
stevessvt said:
Squaretrade, I don't understand them. $99 for two year coverage and $50 deductible on the iphone 5 64gb that retails for $799, or $125 for two years coverage and $99 deductible for the $699 note 2. Or the $299 nexus 4.
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Click to collapse
The more popular the phone = less the deductible because the percentage of people actually breaking their phones is probably less than those that don't. In the end they make more money.
Not doubting you, but then the S3 should be the same price as the iphone.
Squaretrade covers none iphone smartphones up to 499 OR 599 I dont remember which one.
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stevessvt said:
Not doubting you, but then the S3 should be the same price as the iphone.
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Click to collapse
Probably has quite a few more factors into the price, they might want to appeal to apple care folk maybe?
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When so many people are buying a single phone (iphone) repair parts are everywhere and inexpensive. The cost of repairing them drops dramatically.
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From my understanding, if you already have the grandfathered php, it won't increase to 11.99 unless you remove it or add it on after. could be wrong but that's my understanding. As its this early anything is possible.
Sent from my SGH-T989 using xda premium
I just got a letter in the mail today saying it's going to be a mandatory increase in March and our device deductible is going up to 175.
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db4d1988 said:
From my understanding, if you already have the grandfathered php, it won't increase to 11.99 unless you remove it or add it on after. could be wrong but that's my understanding. As its this early anything is possible.
Sent from my SGH-T989 using xda premium
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Would have been nice to be "grandfathered" into a lower price. But that definitely isnt happening. Everyones premium going up.
Thats why I went with square trade.
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Might aswell not get it cuz da funds saved could go towards a early upgrade for da next note, etc
I was contemplating getting the SquareTrade warranty but it doesn't cover lost or stolen phones does it?
firefoxsilver9 said:
I was contemplating getting the SquareTrade warranty but it doesn't cover lost or stolen phones does it?
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It doesnt. But enquared does. I went wi the square trade due to more market presence.
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I just received an update in t&c from Assurion. The monthly fee is not increasing, the deductible is.
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I got the same letter. Monthly going up to 11.99. Deductible going up to 175.
Also got a letter for my husband's S2. monthly staying the same on that, but deductible going up.
As far as not counting for grandfathered plans, I've had insurance for a long time, still on an old plan and we've been with T Mobile for over 10 years since they were voice stream.
The insurance on my note 2 is still going up to 11.99
Sent From My Ginormous Note 2

[Q] Selling Questions

Wife and I might be leaving Sprint due to having bad service at home and work, but not in between. How annoying is that if we're roaming and can't use our data? I got a call from Sprint offering a free out on both lines with no ETF due to data roaming that's occuring while I work. We have an Airave here that we got for free (and have no problem sending back to Sprint).
Anyway, onto the question. What price should we be looking at to sell our phones? Both are in great condition -- hers is white, and mine is black. Hers has an Otterbox Defender on it and mine has a Commuter.
I was thinking about $250 a piece for a total of $500 to help pay for our new phones on another carrier.
Thoughts and comments are appreciated! Thanks
I think your price is too high. $200 if you are lucky but $150-175 per phone is more realistic. This phone has been out over a year and used cases have very little value.
someguyatx said:
I think your price is too high. $200 if you are lucky but $150-175 per phone is more realistic. This phone has been out over a year and used cases have very little value.
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Click to collapse
Alright thanks for the response. I'll look into it.
Sent from my Nexus 7 using Tapatalk HD
150-160 if you want to sell it real quick. 170-185 is where I personally would look for if I'm looking for a used GS2. $200 and above is really stretching it.
I sold mine for $300 on dec 1 with 2 batteries and 3 cases. I put an ad on craigslist nov 31 and by 9am dec 1 I had 3 ppl message me 2 offered 250 and one offered the asking price. It was gone by 10am and I was at sprint picking up my note2
I like to break stuff!
Just wanted to let you guys know that I sold both phones for $200 each. One with an Otterbox Defender and the other with a Commuter.
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Mac of York said:
Just wanted to let you guys know that I sold both phones for $200 each. One with an Otterbox Defender and the other with a Commuter.
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nice! good luck with whomever you move to
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Mac of York said:
Just wanted to let you guys know that I sold both phones for $200 each. One with an Otterbox Defender and the other with a Commuter.
Sent from my Note II using Tapatalk 2
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but you sold them with low price
I would've said $250 each at the minimum. Especially if they are in almost new condition since you've had cases on them.
Jist because this phone is a little over a year old it is still a great phone. If they are being sold now at $99 with a 2 year contract, $250 off contract for a like new with accessories is a great deal.
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Mattix724 said:
I would've said $250 each at the minimum. Especially if they are in almost new condition since you've had cases on them.
Jist because this phone is a little over a year old it is still a great phone. If they are being sold now at $99 with a 2 year contract, $250 off contract for a like new with accessories is a great deal.
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Click to collapse
I think there down to .01 on amazon
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E4GTUser94 said:
I think there down to .01 on amazon
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Only for new customers, they run $49.99, $79.99 and $99.99 for upgrades or added lines depending on where you go.
I like to break stuff!
E4GTUser94 said:
nice! good luck with whomever you move to
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Click to expand...
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Moved to Verizon and the Note II. Thanks!
imobileface said:
but you sold them with low price
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I needed the money to pay for most of my new phones for wife and I. We had to charge it.
Mattix724 said:
I would've said $250 each at the minimum. Especially if they are in almost new condition since you've had cases on them.
Jist because this phone is a little over a year old it is still a great phone. If they are being sold now at $99 with a 2 year contract, $250 off contract for a like new with accessories is a great deal.
Sent from my SPH-D710 using xda premium
Click to expand...
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See above.
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