Page Plus Epic 4g data stopped working? - Epic 4G Q&A, Help & Troubleshooting

My girlfriend got a PPC flashed epic4g about 6mo ago or so from the mall here locally.... everything worked except mms, which after following the instructions on howardforums, I got that issue solved... Well yesterday she couldn't download mms and nothing I tried would work... I held home to see the list of recent apps and the settings were open... so I looked and the update prl/ profile screen under settings was open... I'm assuming she tried to update the PRL or Profile but now NO DATA will work... She's still getting text and data but under roaming(also why I'm assuming the PRL was effed with) .... So the basic jist of it is ... no data now of any kind.... it will intermittently show the 3g symbol and the connection state says connected or gets stuck on connecting with no 3g symbol.... Does the PRL have anything to do with data working? I know you can't get 3g without a donor phone and temporary cloning but data no longer works at all not even 1x... can you help? I'm at the library for lack of internet at home so the quicker the better lol

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The symptom is similar to what I get when I forgot to flash the CM9 Alternative Data Fix in the Dev forum stickies. Try it maybe.
Sent from Google Nexus 4 @ CM10.1.2

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4G reconnecting issue?

I was wondering if anyone else has this issue. I think most people know by now the issue we all ran into with 4G after we flashed roms with the new OTA update. The 4G would just be stuck at "scanning...." and never connect.
Anyways, I did manage to fix the 4G issue using bigbiff's steps here. So now the 4G connects with no issues but there's one problem: when I leave 4G area or go indoors and come back into 4G area it won't reconnect by itself. I have to either turn on and off 4G or hit the "Scan" button.
If anyone can give me any insight or ideas as to what's going on that would be very awesome.
I have the same problem, and I have seen at least one other person mention this problem (it's kind of hard to search the forum for this problem, since all you get are the folks having problems connecting to 4G).
This started after the OTA update. If the 4G signal fades out, the 4G status remains in "scanning" even in known 4G areas. I made one 4G change to try and fix this - I changed the wimax_idle_sleep time from 10 to 300 as was recommended in the 4G problem posts.
I am wondering if anyone knows what the other 4G settings do and if any of them would fix the problem. So far the only way I know to reconnect to 4G is to turn the radio off and on.
I posted this in another forum, the more frequented one. I thought it was more applicable there since this might be an issue concerning rooting, custom ROMs, home ROM flashing, or all the above. Until I see a wave of non-rooted users complaining about this, I think Sprint has found a gotcha for rooters and flashers. Input from some ROM developers would be nice if they happen to visit this forum.
I can enter a 4g area, turn on 4g, and connect. When I leave a 4g area, turn off 4g, then turn 4g back on before re-entering 4g area and enter a 4g area, it is stuck scanning. It never attaches to the 4g network in the area I entered. If I turn 4g off and on while in 4g area, it will connect.
Are unrooted stock users having these problems? It is a real let down and PITA. Is 4g working perfectly in all scenarios for any rooted user?
Click to expand...
Click to collapse
I also think it's related to one of the images we have to flash to get root, as the behavior is definitely different than stock. I noticed this after I first rooted / nand unlocked my phone, but before I applied the new radio & wimax. On my phone, however, 4G does eventually come back up. It might take 5 minutes or more, but it does eventually reconnect.
I'm not sure that it's really a bug though. I actually prefer this behavior because it results in fewer dropped connections when switching between 3G and 4G. For streaming apps (Rhapsody, Pandora, Youtube, etc) the frequent switching forces you to have to start the stream over. I think it might have been an attempt to increase the stability of the data connection at the expense of having a 4G connection less of the time. Could be a hold over from one of the older engineering builds we had to flash during the rooting process? It's strange that the behavior persists after flashing a new radio/wimax, but maybe it's actually controlled elsewhere.
Add me to the list. This is from my post about 20 hours ago which hasn't received any bites:
I have seen various issues reported:
1) 4g won't turn on. PERIOD.
2) 4g turns on but only scans - never connects.
3) 3g/4g alternate so there is never a stable connection.
4) 4g turns on and connects but after a while disconnects and won't reconnect until it is toggled on/off with the widget or check box in settings.
I used to have #3 until I did whitslack's "start over" method and now I have #4. I've changed my wimax idle sleep time to 300 in ##data# and verified a good MAC so other than the 2 evo last resort method I think I've tried everything other than the above.
So, does anyone know if renaming/moving macaddress.tree.xml is for my issue #4? Or does anyone know a specific fix for #4?
If it matters I rooted with toast 1/2 and am still on the rooted stock ROM from whitslack's "start over" method.
Click to expand...
Click to collapse
Some Observations:
I've noticed the following differences since the OTA (with Root-from the "How to Start over with 1.47.651.1" thread):
1. The 4G reconnection problem.
2. Bluetooth no longer auto connects when my headset is in range.
3. I have been getting "Error 67 Data Connection Lost" errors. This error blocks me from 3G data connectivity for a few minutes. During this time, "Mobile Networks" shows "Turning On" in the settings.
I suspect it is one of the following:
a. There is still a radio problem with the rooted OTA
b. the PRI that has not been updated since the root crack matters with this release.
c. Sprint/HTC introduced some new bugs.
d. Some hardware settings need to be tweaked (like the timeout that folks are changing from 10 to 300).
So we need to figure out who is having this problem, and under what circumstances.
I did however note something very interesting. I have repeated this 4 times today. If the 4G disconnects and stays in scanning, if you then place a call it will immediately reconnect. This leads me to believe that it is indeed a setting, and a voice call triggers it (if you recall in May, Sprint was saying that they hope to have Simultaneous Voice and 4G - so there is probably some code to trigger 4G at this point).
What do you folks think.
sw99 said:
Some Observations:
I've noticed the following differences since the OTA (with Root-from the "How to Start over with 1.47.651.1" thread):
1. The 4G reconnection problem.
2. Bluetooth no longer auto connects when my headset is in range.
3. I have been getting "Error 67 Data Connection Lost" errors. This error blocks me from 3G data connectivity for a few minutes. During this time, "Mobile Networks" shows "Turning On" in the settings.
I suspect it is one of the following:
a. There is still a radio problem with the rooted OTA
b. the PRI that has not been updated since the root crack matters with this release.
c. Sprint/HTC introduced some new bugs.
d. Some hardware settings need to be tweaked (like the timeout that folks are changing from 10 to 300).
Click to expand...
Click to collapse
I would take C out because I have not read complaints by non-rooted users.
The latest PRI is 1.40_003. Right?
Who can bring this over? ROM developers say those features are not part of what they do. If not them, then who?
What do you folks think.
Click to expand...
Click to collapse
I think being rooted currently sucks. One of EVO's greatest strengths, connectivity, has been crippled.
sw99, did you try the move the xml file with your mac address solution? If so, I guess it didn't make any difference.
sw99 said:
Some Observations:
I've noticed the following differences since the OTA (with Root-from the "How to Start over with 1.47.651.1" thread):
1. The 4G reconnection problem.
2. Bluetooth no longer auto connects when my headset is in range.
3. I have been getting "Error 67 Data Connection Lost" errors. This error blocks me from 3G data connectivity for a few minutes. During this time, "Mobile Networks" shows "Turning On" in the settings.
I suspect it is one of the following:
a. There is still a radio problem with the rooted OTA
b. the PRI that has not been updated since the root crack matters with this release.
c. Sprint/HTC introduced some new bugs.
d. Some hardware settings need to be tweaked (like the timeout that folks are changing from 10 to 300).
So we need to figure out who is having this problem, and under what circumstances.
I did however note something very interesting. I have repeated this 4 times today. If the 4G disconnects and stays in scanning, if you then place a call it will immediately reconnect. This leads me to believe that it is indeed a setting, and a voice call triggers it (if you recall in May, Sprint was saying that they hope to have Simultaneous Voice and 4G - so there is probably some code to trigger 4G at this point).
What do you folks think.
Click to expand...
Click to collapse
I will try making a call tomorrow when this happens and report back.
I had the same problem pre-root.
I wont be able to help anybody too much with technical stuff 'cause I'm basically a non-technical guy, but I've had the same problem with wimax dropping & not reconnecting ever since the OTA update (1.47....). I went to a Sprint store & the guy just went cross eyed, so it may not be too common.
In my case the connection will SOMETIMES come back on its own with a really strong signal, but rarely.
I just rooted tonight so I have no idea if it's worse or not, but I'll find out tomorrow, eh?
I've also had difficulty with Bluetooth automatically connecting, but I have a new stereo so I don't know where the issue lies.
Burt Reynolds said:
I wont be able to help anybody too much with technical stuff 'cause I'm basically a non-technical guy, but I've had the same problem with wimax dropping & not reconnecting ever since the OTA update (1.47....). I went to a Sprint store & the guy just went cross eyed, so it may not be too common.
In my case the connection will SOMETIMES come back on its own with a really strong signal, but rarely.
I just rooted tonight so I have no idea if it's worse or not, but I'll find out tomorrow, eh?
I've also had difficulty with Bluetooth automatically connecting, but I have a new stereo so I don't know where the issue lies.
Click to expand...
Click to collapse
Interesting. So this may have nothing to do with rooting.
kamiller42 said:
sw99, did you try the move the xml file with your mac address solution? If so, I guess it didn't make any difference.
Click to expand...
Click to collapse
Nope. Didn't touch the xml file, as my 4G was connecting, and the fix was for 4G just scanning.
I still think we can tweak the WIMAX settings and make it come back faster.
sw99 said:
Nope. Didn't touch the xml file, as my 4G was connecting, and the fix was for 4G just scanning.
I still think we can tweak the WIMAX settings and make it come back faster.
Click to expand...
Click to collapse
This is basically the only thing I haven't tried.
I tried making a call to reconnect to 4g three times this morning. IT WORKED ALL THREE TIMES! Odd....
sdc177 said:
This is basically the only thing I haven't tried.
I tried the making a call to reconnect to 4g three times this morning. IT WORKED ALL THREE TIMES! Odd....
Click to expand...
Click to collapse
Well at least its faster than toggling the 4G radio - just find a friend with a mobile phone so you don't waste any minutes.
sw99 said:
Well at least its faster than toggling the 4G radio - just find a friend with a mobile phone so you don't waste any minutes.
Click to expand...
Click to collapse
Just dial your own number which takes you to voice mail and shouldn't waste minutes. I'll probably put a direct dial shortcut on my home screen until a solution comes along. Not that I'm worried about wasting my regular minutes....I used 29 of 450 on my last bill!
I can now confirm that moving/deleting the xml file does nothing for our problem. At least not on my EVO.
So, I've been looking at the WIMAX settings (using ##DATA# and my MSL).
There are some settings that look like they could be effecting this problem. Be forewarned, however, that some of the values preset are not considered "valid" when you make a change (leading me to add credence to my theory that HTC/Sprint goofed), so I'm hoping a nandroid backup will recover them. Open each parameter and deleting the values, gives you a popup of the valid values and units.
Here is what I tried so far:
wimax_idle_sleep(s) changed from 10 to 300 seconds - effect: little to none.
wimax_scan_attempt_timeout(s) changed from 1 to 20 seconds - effect: little to none. (note only 5-300 are valid values after this change).
Other parameters that look interesting and their default values:
Wimax_scan_retry(s): 300 Seconds
Wimax_entry_delays(s): 300 seconds
wimax_exit_delay(s): 2 seconds
idle_mode_timer: 60 seconds
Standby Time: 10 Minutes
handoff Threshold: 6
Anyone willing to mess with these (at the risk of losing Wimax, of course)?
That is one place I'm not going to mess around. I saw a stern warning about that recently on the dev forum.
sdc177 said:
Interesting. So this may have nothing to do with rooting.
Click to expand...
Click to collapse
I still have my doubts about that. I put a link in the General forum to this thread, and we have one response. I read around the non-tech sites with 4G forums like SprintUsers, and I don't see these complaints.
I would like to hear from a tech oriented non-rooted user.
sdc177 said:
That is one place I'm not going to mess around. I saw a stern warning about that recently on the dev forum.
Click to expand...
Click to collapse
I'm hoping someone who knows what the settings mean can shed some light. I have not had any luck googling any of these fields.
kamiller42 said:
I still have my doubts about that. I put a link in the General forum to this thread, and we have one response. I read around the non-tech sites with 4G forums like SprintUsers, and I don't see these complaints.
I would like to hear from a tech oriented non-rooted user.
Click to expand...
Click to collapse
I did see a couple of non-root complaints, but I can't find them now (not on your standard sites).

[Q] Possible WIFI without DATA service

Could anyone help, I got another phone last week and would like to use my charge as a wifi only device.
Phone is turned off from provider.
But everytime i launch browser it tells me web page not available or Data connectivity problem this page contains too many server redirects???
I can access market and update apps ect?
Is data required for strictly Wifi only on the charge??
My old motorola will work wifi only, not sure why the charge will not.
thanks
Since the charge needs a working sim card it may not work.
I just realized a work around the situation, I installed opera and firefox and now works fine.
The factory browser must be tied to a data connection. Thanks for replies
That is a good tidbit to tuck away for later.. Thanks
Charged up post!
could also be the proxy. I was having that problem to and then someone told me to make sure proxy was blank, and then browser and eveything else worked fine on wifi
It is possible, just flash Humble 5.0 RC2. Market Works, Stock Browser works, everything works via WiFi
I'm using this phone outside the US, where 4G LTE is not available.
NM, No idea how I got into the DInc subforum.
One more thing, if you cannot connect to Market ( No Connection [retry] ).Make sure that the time and date are correct.
A lot of people have had problems on various ROMS with the stock browser not working with Wi-Fi... just go into browser settings and clear your proxy settings and you should be fine.
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A

[SOLVED] No Data on Wifi

Hey guys,
I am having the weirdest issue with my wife's phone. A few weeks ago she started complaining about her data speeds at home. Through some troubleshooting, I noticed that while she was connected to Wifi, she wouldn't get data for a couple minutes, and then she would get it for about 30 seconds before it dropped again, rinse, repeat. Now, it doesn't drop the signal, it still says its connected to my network, but will not load any data whatsoever. Turn off wifi and surf on 3G and its perfect, weird.
She was running stock rooted TW on 4.1.1 with LI3 modem when she started complaining about it out of the blue. I figured she had maybe messed something up so I wiped and flashed CM10.1 along with LJ3 modem. Still the same issue. Now I just tried flashing MA6 and its still doing it.
I'm having her just stick to 3G until I can figure out the issue but I'm stumped and am not finding any fixes online. Anybody else had this issue or know anything I could try before taking it in to the Sprint store?
Re: No Data on Wifi
Reset the router in your house. Complete reset then set the phone up again to the wifi it should do the trick.
Transmitted with a portable device using Xparent Blue Tapatalk 2
edfunkycold said:
Reset the router in your house. Complete reset then set the phone up again to the wifi it should do the trick.
Click to expand...
Click to collapse
I will give that a shot tonight, but I think I have done that within the last week because I was having an unrelated internet issue. I was under the false impression that the modem affects wifi, but that is the kernel, correct? But that changed when I flashed CM10.1 anyway and still no beans. Hopefully a good router reset fixes it.
Unfortunately the router reset didn't work. I'm at a loss but I *really* don't want to take it in to our local Sprint store because they are a bunch of idiots.
Did you update profile and prl lately? Sometimes mine misses the update and then everything is fine when I do it manually.
The Root said:
Did you update profile and prl lately? Sometimes mine misses the update and then everything is fine when I do it manually.
Click to expand...
Click to collapse
Just tried, still no beans. Weirdest thing ever. Wifi works for 30 seconds then I get nothing but network connection error everywhere for about 2 minutes, then data comes back. I wonder if its a hardware issue. I just flashed back to stock rooted MA6 + kernel and its still acting up.
Re: No Data on Wifi
Theres a ## code for reloading the wifi driver...i dont know it off the top of my head, but search around and see if you can find it
Sent from my PG06100
CNexus said:
Theres a ## code for reloading the wifi driver...i dont know it off the top of my head, but search around and see if you can find it
Click to expand...
Click to collapse
Hmm, I'm looking and finding alot of codes, but nothing pertaining to that...
http://forum.xda-developers.com/showthread.php?t=1815580
Re: No Data on Wifi
cyclonebee said:
Hmm, I'm looking and finding alot of codes, but nothing pertaining to that...
http://forum.xda-developers.com/showthread.php?t=1815580
Click to expand...
Click to collapse
Search on google, the programming codes are usually not specific to a phone so its safe to try and use one that you see somewhere
And even if it is specific to a certain phone, then it just wont work when you dial it, no problems come about as a result of trying them
Sent from my PG06100
FIXED!
I went poking around and found that my wife's phone and my desktop PC were using the same IP address. Renewed my desktop PC's IP address and everything is perfect!
Re: No Data on Wifi
cyclonebee said:
FIXED!
I went poking around and found that my wife's phone and my desktop PC were using the same IP address. Renewed my desktop PC's IP address and everything is perfect!
Click to expand...
Click to collapse
Put " [SOLVED] " in the thread title by editing your original post, thanks

[Q] Question regarding sprint apn settings [mobile network not available]

Hello thanks in advance for anyone who can help with this question. Ive been all around xda and other forums as well and cant find a solution to my issue. I had "the peoples rom gs317 on my phone for a wile and everything was fine. Tuesday night I went to the official nightly of cm 10.2 (I've flashed a nightly of this rom before with no issues) and after that I've lost voice and text. Possible related to APN settings maybe? When I try and make a phone call I get "mobile network not available" and when I try and send a text I get a similar message. What I do have is data I still have my LTE/4G connection. Tried flashing different radios and roms with no luck. Tried the APN fix below with no luck
http://forum.xda-developers.com/showthread.php?t=1794956
Finally went back to un-rooted stock rom and went to the sprint store, they seemed pretty surprised because under phone status/info it shows no mobile number and PRL 0000 The crazy thing is in the sprint store I had no data signal (dumb sprint coverage)l so they said it has to do with the crack on my screen?!? and my cellular chip may be bad??? I said thats seems odd to me given the screens been cracked for 6 months. They ran the phone with their diagnostics machine which I thought would fix it but nothing. I'm now at home and my data connection is fine again. Should I try taking it to a different store? Any thoughts/solutions would be much appreciated.
Have you tried to reactivate your phone, you'll need to be in a touchwiz rom and then dial ##72786#
Wow that dialer code didnt work before I took it to the sprint store! Now it DID. Thanks jdelano! I can make phone calls and text now! Only thing is now my data is gone. any thoughts?
OK everything works now. Started getting a switch error when calling and did a CLFS refresh listed here:
http://forum.xda-developers.com/showthread.php?t=1194460
rebooted the phone and everything is working great thanks for your help jdelano!

[SOLVED] Data stopped working

Running CM11 on PagePlus. I cannot access the Internet. I was able to at one time. Thought it was the Rom so I flash CM10.1 and Stock rooted rom. I reactivated the phone after the installs. Every time it says the network is connected but I cannot connect to the Internet or send MMS. Starting to think it is the phone. Any ideas?
More info:
IP address is applied. Able to ping ip address but not some other known ip address. Traceroute does one hop to 66.174.216.161, which seems to be a Verizon ISP. Might try playing with apns-config.xml. I had tried the one I had when it was working previously but did not seem to change anything.
I'm new, but had similar problems
toasterboy1 said:
Running CM11 on PagePlus. I cannot access the Internet. I was able to at one time. Thought it was the Rom so I flash CM10.1 and Stock rooted rom. I reactivated the phone after the installs. Every time it says the network is connected but I cannot connect to the Internet or send MMS. Starting to think it is the phone. Any ideas?
Click to expand...
Click to collapse
I'm not sure the MMS issue has been resolved, as of yet. Last time I check the Development thread it seemed like there wasn't yet a fix. Someone will correct me shortly if I'm mistaken, I'm sure.
The data problem you're having is one that I struggled with for a couple weeks in CM11... I don't know how much help I can be, because I'm not really sure what ended up actually fixing it for my dINC. All I know is that I spent about three hours dirty flashing and restoring from nand backups, sometimes the full backup and sometimes just partitions. I also threw in a *228 somewhere in there. Anyways, Through persistence, and sheer dumb luck, I finally have a pretty stable data connection, as long as I don't use the mode switcher in DUbattery(that seems to mess 3g up until reboot).
sometimes it helps to toggle airplane mode on then off.
Thanks for the tip. I toggled airplane mode on and off. I could then load google in the browser but it would not do anything after that. I have a new inc and an OG Evo coming in. Might have to retire my inc for the kid to play games on. My wife is using and OG Evo with no data or mms problems on 10.1 and I am sort of digging the larger screen. Also might be able to help zach with troubleshooting cm11 for the evo (supersonic).
toasterboy1 said:
Running CM11 on PagePlus. I cannot access the Internet. I was able to at one time. Thought it was the Rom so I flash CM10.1 and Stock rooted rom. I reactivated the phone after the installs. Every time it says the network is connected but I cannot connect to the Internet or send MMS. Starting to think it is the phone. Any ideas?
Click to expand...
Click to collapse
so its not just me, my pageplus data is borked as well and I was chocking it up to QcRil but I guess its not, so I will see whats up
zachf714 said:
so its not just me, my pageplus data is borked as well and I was chocking it up to QcRil but I guess its not, so I will see whats up
Click to expand...
Click to collapse
Glad to know it was not just my phone. I am back on your 2/17 build and was worried there was some leftover firewall stuff even though I wiped everything except emmc and sd-card before the flash.
On another note. I have that other EVO coming in so should be able to load up CM11 and do some logging for you.
So I switched mobile data off this weekend with the silent profile and when I switched it back on using the default profile my data worked.
toasterboy1 said:
So I switched mobile data off this weekend with the silent profile and when I switched it back on using the default profile my data worked.
Click to expand...
Click to collapse
I'm glad you found a fix! On my dINC, I don't use the profiles, and mobile data crashes randomly. After flashing the March 23rd build, it has gotten somewhat better, but it always seems to skip out when I need it most... specifically.... when I use Google voice search to either dictate text messages or navigate to an address(delivery driver). the latter is especially frustrating, because I only use the navi when I'm already out of the store and can't find something, so no alternative available. Sometimes, even when the 3g symbol is full in status bar, I'll push the voice button and it will say, "cannot reach google *** etc" :crying:

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