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Hello everyone,
I'm having a problem with the RCD 510 Premium Bluetooth kit that is installed on the new VW Scirocco and its been troubling me for over 2 months now.
When I first got my Scirocco the Bluetooth connection was working fine (for 3-4 months). One day out of a sudden the Touch Pro II was not pairing anymore with the car's bluetooth kit.
At the time I was using Windows Mobile 6.1 that originally came along with the phone. I tried the basics - deleting the connection, re-pairing - with no success.
So I gave a shot at phone's factory reset - still no luck. The phone is recognized when I use the "Device Search" function on the car, it prompts me to enter the pass code provided, I do so, the phone loses the GSM signal (which of course is normal) but then suddenly I get a message on the RCD510's main screen "No bluetooth connection to phone" that lasts for about 2 seconds.
Since the problem began, I tried factory reset the phone (as I mentioned before), and tried pairing before installing even a single software, still no luck.
I tried multiple ROM's in the meanwhile (I mean third-party ROMs from this forum) and now I am using the official Windows Mobile 6.5 from HTC for my phone.
I also did many tests using third-party applications for the rSAP protocol (JetWare hands-free extension, SAPSettings, some patches and drivers found around the net here and there) even though there is native support for rSAP since the first firmware that came along with the device.
As I mentioned before, the phone was pairing fine the first 3-4 months.
Please note that this phone uses the Widcomm Bluetooth Stack - not the Microsoft one.
Any help/ideas would be greatly appreciated.
PS: I apologize for the big length of the post, but I believe the more the information I provide, the more the chances to get proper help
Sorry i cant help you but.. I want your CAR...
Any pics?
Well.. try this
Unhook the cars battery. Let it reset the radio (make sure you have the radio code if any) and try again.. maybe the radio is holding some sort of setting. Resetting to default (like with the device) might do the trick..
.
Thanks for the idea. I'm kind of worried though plugging out the battery, because there are many settings besides the radio that probably will be lost if I do so.
You know all these new cars and their complicated electronic sensors...I don't mind losing minor settings for the car that I have adjusted, my main concern is that if anything goes wrong, I will probably have issues with the car's warranty. I still have 2 and a half years of warranty.
I' will probably have a talk with the dealership before doing that.
Many thanks for your thought though
hi i like to know if pairing went okay with the 6.1 rom because if so maybe when you switch back to this rom problems are solved
Nop
Unfortunately no
It was one of the first things I tried. Switching back to the official 6.1 ROM. I actually kept it saved on my hard disk and I tried it a couple of times - I mean when I tried other ROMs from time to time - hoping it would resolve the issue.
And that's the strange of this case. I mean, it was working (pairing) fine the first couple 3-4 months when I unboxed the phone, and then out of a sudden, no pairing.
First logical thought would be that something has changed in the car's settings. But I have an Athena X7500 that pairs fine with the car up to this day. My car's dealership isn't much of a help...
Second thought - phone settings mess-up. But as stated in my original post, no factory reset helped, no switching to other ROMs, no playing around with settings.....
I'm really desperate. I'm thinking to switch to another phone, but besides this problem I'm quite satisfied with the TP2. And I do "need" Windows Mobile based phones, because I sync with Thunderbird's Lightning via BirdieSync for a long time now, and I am not willing to revert back to the horror days of MS Outlook. I carry my TB profile for over 2 years now and its customized the way it suits me for manipulating my 10+ email accounts.
Thank you very much for your reply though
Any other thoughts/recommendations?
i downloaded firmware 1.20 from volkswagen hope this will help me will try tomorrow with my laptop i am with a touch adapter connected to rns 510 no pairing with tp 2 at the moment for me the only workable solution is a duo sim with my old blackberry bold meanwhile i love he TP2 so hope i can get it to pair with my premium touch adapter volkswagen carkit any other suggestion or solutions are very welcome cheers
And that's the strange of this case. I mean, it was working (pairing) fine the first couple 3-4 months when I unboxed the phone, and then out of a sudden, no pairing.
what radio where you on first couple of months
Nice thought about the radio....but unfortunately I don't remember.
Currently I am using v4.49.25.17 that was upgraded with the latest official HTC firmware of WinMo 6.5 if I am not mistaken.
I am 90% positive though that the problem started before even upgrading, back when I was using the first release of WinMo 6.1 and the unknown version of radio, and everything was working ok at the beginning.
I know, I am not helpful at all but frankly, this problem surprises me as much as you.
You mentioned a firmware upgrade - for the RNS right? Not the RCD....
Do you by any chance happen to know if there is a firmware upgrade for the RCD510 and where can I get it from?
Thanks for your help.
looking-g:
I just realized that you are having a problem with the RNS.
Did you had this all along? I mean, did you ever managed to get it working and then it stopped, or you never had it paired?
I am just asking to see if I can be of any help...
well the problem is not with the rns 510 but with the touch adapter which come delivered as premium carkit i use to pair everything with it blackberry,s nokia,s and also a touch dual (niki) without any problem but now with my new phone the tp2 its not pairing it also never did after i fill in the pincode it gives an error message it should connect with the touch adapter my car by the way is a golf gti mk6 cheers, mark
You kind of lost me there.
What do you mean "touch adapter"? Is this a component of the RNS 510? Because I have never heard of it...
Have you determined a solution?
I just picked up a new VW Jetta with premium bluetooth and it worked the first time and not since.....
You guys are scaring me -- I have an Audi A3 TDI scheduled for delivery in January, and it'd be a bummer if its Bluetooth didn't work. FWIW, my current car has a Sony MEX-BT3700U headunit and the Tilt 2 pairs with it in both handsfree & A2DP modes.
3waygeek: You will be probably fine. I think Audi does not have anything to do with Nokia regarding building their units.
Wish you best luck with that.
Extra info
Some more information regarding the whole subject:
I found out that when I press the "Emergency Call" option on the touch screen of the RCD510 (i.e. try to call the international emergency number - 112) and then immediately end that emergency call, the next time I try to pair the Touch Pro 2, it does pair!!! But it has no signal at all, and if you try to make a call you get a "Dial up error" (or something like that, can't remember exactly)!
Any ideas what could be the reason for that?
Thanks.
Your problem is common to VW/Audi's. Chances are the car kits have the rSAP Bluetooth unit. I had exactly the same issue in my A6 using rSAP, as soon as i upgraded to wm 6.5 the problem went away.
Yes, indeed the car kit uses the rSAP profile, as well as the Phonebook Access Protocol (PBAP), but both of these protocols are supported by the TP2. Actually the rSAP functionality I believe is support in Windows Mobile 6.1 and above - I mean besides the fact that your phone's BT radio must support it in order to work correctly. (Without being entirely sure for the above comment).
And some more info for those who are willing to give an opinion:
I did eventually decided to remove the car's battery. I left the car without battery for approximately 40 minutes. Now here's the strange part: All the settings of the card indeed reset (window settings, light settings, etc) BUT the RCD510 was not affected at all by the battery removal! Yes, as weird as it might sound, the station list was there, bass/tremble customizations were there also, everything in place (regarding the radio unit always).
Side note for all those who might remove the battery from a similar VW car:
As soon as I plugged the battery back on, I had somewhere 15+ warning indicators on my dashboard turned on. From ABS malfunctions, air pressure, EPS malfunctions etc. But after rolling the car for 3m or so everything turned off. Back to normal. Probably had something to do with the electronic sensors giving proper signal to the car's "brain". Just my opinion.
Now, besides that - the fact that removing the battery didn't perform a reset of the radio (RCD510) unit, I also tried reverting my Touch Pro II to a WM 6.1 cooked ROM - don't remember which one exactly - but that didn't helped either. Same stupid error message after pairing for 2 secs: "No bluetooth connection to mobile phone".
And to confirm again: My X7500 (Athena) with a cooked WM6.1 ROM from michy still pairs and works fine. (Tested it last night, just to make sure that battery removal didn't had any side-effects)
PLEASE help me if you can. Any suggestion/recommendation will be greatly appreciated.
PS: I decided to contact the car's dealership to inform them about the whole problem. I will post soon regarding how that went...
Thanks for your time everyone...
By the way, does anyone knows the proper way to reset the RCD 510 to it's factory default settings? Besides the function that is given inside the menu itself - I already tried that. I was just wondering if there was a "hidden" way that will entirely wipe all settings/customizations from the unit....
Hi guys! I m in the same situation: Sirocco + TP2 with 6.5 from Orange. Any progress from your side? Ideas would be greatly appreciated!! Cheers, P
Unfortunately!
No friend, sorry. No news yet.
I do keep the post open hoping that someone will give me a new year's present
It's nice to know that I am not alone though
Hi all,
I have some sort of problem with the GPS. Last Saturday it suddenly wouldn't get a fix at all. I tried taking the battery out and rebooting and still no joy. Then suddenly on Monday it started working again. I was on a flight on Wednesday and it worked on the flight too. About 2 hours later, I was on a train and again, no joy but put it down to maybe some strange coating on the glass. However, I tried again yesterday while out in my car and not a dickybird.
It sounds like a loose connection in the phone or something like this. Does anyone have any photos of where the GPS unit is or how to dis-assemble it to check the firmness of the connection ? Or is there any program that I can load on my TP2 to check what the GPS is actually doing ?
C
championc said:
Hi all,
It sounds like a loose connection in the phone or something like this. Does anyone have any photos of where the GPS unit is or how to dis-assemble it to check the firmness of the connection ? Or is there any program that I can load on my TP2 to check what the GPS is actually doing ?
C
Click to expand...
Click to collapse
Having the same sort of issue with GPS on WM6.5... HTC are (well should be) working on but they have so far sent a gps test cab in the last month... which was useless... like you it will work great one minute then 'acquiring satellites' for ages... unless you have dropped and damaged radio would put the tools away for the moment as looks like software related (how WM6.5 manages GPS lock) that is the problem
I've never had a problem before and i've used it both at home and abroad. I'd use it a couple of times every week.
C
People have said upgrading the radio helped or used the GPS hotfix from HTC... Did this myself recently and must admit it seemed to fix the problem...
I'm running Energy ROM 23557 Sense 2.5 Maxmanilla.
ultramag69 said:
People have said upgrading the radio helped or used the GPS hotfix from HTC... .
Click to expand...
Click to collapse
Thought the GPS hotfix on HTC site was for 6.1... so it works on 6.5 as well?...was going to flash the lastest europe 6.5 (with sense 2.5) it has a later radio but have read messaging is slow for some people, as waiting for HTC to fix on Telstra 6.5 is painful
championc said:
Hi all,
I have some sort of problem with the GPS. Last Saturday it suddenly wouldn't get a fix at all. I tried taking the battery out and rebooting and still no joy. Then suddenly on Monday it started working again. I was on a flight on Wednesday and it worked on the flight too. About 2 hours later, I was on a train and again, no joy but put it down to maybe some strange coating on the glass. However, I tried again yesterday while out in my car and not a dickybird.
It sounds like a loose connection in the phone or something like this. Does anyone have any photos of where the GPS unit is or how to dis-assemble it to check the firmness of the connection ? Or is there any program that I can load on my TP2 to check what the GPS is actually doing ?
C
Click to expand...
Click to collapse
When you say you can't get a lock, is this in just one particular app, or have you tried multiple GPS-enabled apps? You may need to determine if the device actually isn't seeing any sats, or if your app just isn't playing nice with the com port anymore.
THIS LINK is for Chartcross' GPS Test (free), it can at least tell you if your hardware is getting a lock independent of any nav apps.
Excellent - exactly what I was looking for. I'll test the Chartcross software on the way home tonight.
C
OK, I've got a Yellow circle and it says "GPS Starting up" so obviously doesn't even start to pull down data
Any ideas on what I can do ? Could there be a loose connection somewhere inside the phone ?
C
championc said:
OK, I've got a Yellow circle and it says "GPS Starting up" so obviously doesn't even start to pull down data
Any ideas on what I can do ? Could there be a loose connection somewhere inside the phone ?
C
Click to expand...
Click to collapse
Did you see it scan through the com ports when it started up? The next thing I would check is the settings (settings-all settings-system-external GPS) and see what it says on the "programs" and "access" tabs
The GPS hardware is a chip that's soldered to the motherboard, so I doubt that's come "loose"...the only other hardware connection that comes into play is the one to whatever antenna the GPS utilizes, but I honestly don't know if uses the same one as the phone/data, or if the chip itself is just a fully integrated receiver
It scanned through the ports and identified it as COM4 and set the speed to 9600. I assume the circle should go green even if the antenna was weak but would be going through the motions of acquiring data.
C
championc said:
It scanned through the ports and identified it as COM4 and set the speed to 9600. I assume the circle should go green even if the antenna was weak but would be going through the motions of acquiring data.
C
Click to expand...
Click to collapse
If it was seeing any sats, there would be bars in the screen, like the screenshot on their site...so yes it def looks like the phone isn't locking at all. Just to be sure, is your QuickGPS data up to date?
I'd say the next step to try before trying to crack your case open would be to follow ultramag's suggestion and flash to a different radio...some users report drastic improvements in GPS performance after taking that step
championc said:
It scanned through the ports and identified it as COM4 and set the speed to 9600. I assume the circle should go green even if the antenna was weak but would be going through the motions of acquiring data.
C
Click to expand...
Click to collapse
How long did you wait? I've noticed that it can take up to 10-15 minutes before it'll lock all of them in and turn green. Are the bars moving at all?
Was running over 30 mins and stayed yellow. Bars never budged. I've had the same radio for the past 6 months at least so can't see why it would suddenly become a problem now.
Looks like my only option might be to open it up and check the connections. Everyone drops their phones now and again and I'm no different so there's every possibility of something having come loose.
Has anyone got a photo of the inside so I know what I'm looking for ? Where is the GPS ?
C
com 4 is correct as is 9600 baud. Likely the issue is with the radio you are using. T Mobile radios seem quite touchy. Try a new radio and see what you get. Start gps test first, get the gps running and locked before opening any program that needs gps to work and you likely will have better performance.
championc said:
Was running over 30 mins and stayed yellow. Bars never budged. I've had the same radio for the past 6 months at least so can't see why it would suddenly become a problem now.
Looks like my only option might be to open it up and check the connections. Everyone drops their phones now and again and I'm no different so there's every possibility of something having come loose.
Has anyone got a photo of the inside so I know what I'm looking for ? Where is the GPS ?
C
Click to expand...
Click to collapse
mine was working fine and like you was doubting my hardware... seems strange as my issues started with a software update ...some telcos (Telstra in AU) software conflicts with GPS... I installed a HTC rom from Europe yesterday and GPS is now working great... even now locks while car is in garage.. the HTC Desire just released in AU is also having GPS issues on Telstra 6.5 rom ... so have you tried a rom update? as sounds like may be your issue as well...
I'm running Deepshining Rom X6. I had the previous v12RC running since it was released with no problems. I had radio 4.49.25.17 running all the time but just decided to up this to 4.49.25.77 but still no change. It still says "GPS Starting Up". I must have some sort of loose connection since it wouldn't work last Saturday or Sunday but then worked fine on Monday and Wednesday. However, it hasn't worked again since last Wednesday.
C
I just opened up my TP2. Is the GPS chip just to the left of the Camera ? (on the right is the Speaker)
C
Yes, yes, I totally should have done the search which I obviously totally didn't, otherwise I totally would have found the solution. Please spare me these kinds of answers, I did my research as much as I could...
Now, the outline of the problem:
-I cannot get a gps fix. I think I probably managed get an accurate location with google maps. Once for 10 seconds, and then it was gone.
-The phone cannot see satellites.
-Antenna, GPS antenna and antenna cover have been replaced, it was repaired 3 times with the same no-lock issue. It did not fix it, tho.
-I tried stock roms, cooked roms, different kernels and different radios. It still could not see a single satellite.
-I tried the "wipe this-install fasterfix-gps-status-enable that" stuff I stumbled upon so far.
-The most accurate position I can get is around 600-1500 meters. No change if I enable the GPS satellites.
-I tried Ndrive, IGo and Google maps, under open sky for long minutes. Nothing.
Any ideas?
itarill said:
Yes, yes, I totally should have done the search which I obviously totally didn't, otherwise I totally would have found the solution. Please spare me these kinds of answers, I did my research as much as I could...
Now, the outline of the problem:
-I cannot get a gps fix. I think I probably managed get an accurate location with google maps. Once for 10 seconds, and then it was gone.
-The phone cannot see satellites.
-Antenna, GPS antenna and antenna cover have been replaced, it was repaired 3 times with the same no-lock issue. It did not fix it, tho.
-I tried stock roms, cooked roms, different kernels and different radios. It still could not see a single satellite.
-I tried the "wipe this-install fasterfix-gps-status-enable that" stuff I stumbled upon so far.
-The most accurate position I can get is around 600-1500 meters. No change if I enable the GPS satellites.
-I tried Ndrive, IGo and Google maps, under open sky for long minutes. Nothing.
Any ideas?
Click to expand...
Click to collapse
lol it sounds me (i had a lot of problems with my gps...)
1- u tried flashing the recommended base band radio?
2-u tried (IMPORTANT) to flash the correct RIL?
3-u tried to warm up the metalic contacts that are under the gps cover?
4-try it and then use GPS STATUS to fix it....
5-post the results please
1- u tried flashing the recommended base band radio?
Yes.
2-u tried (IMPORTANT) to flash the correct RIL?
AFAIK I need it only if I don't use recommended radio. I used recommended radios with sense roms, as well as I do now with MDJ's UD 1.8+kernel+recommended radio.
3-u tried to warm up the metalic contacts that are under the gps cover?
The phone is on the sun when I'm leaving it out to get a fix. Also, I hold it in hand, which supposedly warms it up.
4-try it and then use GPS STATUS to fix it....
See above.
5-post the results please
Still :/ http://db.tt/qH2YCbW
i´m not fully understand your post but raising a bit the contacts i was obtained better gps fix (weird but true)....
in adition... i think you should try ALL THE POSSIBILITIES... in a few words... flash the RIL
HTC policy is to replace the handset after 3 repairs. Send it back. That's HTC UK anyway.
Hi to all.
Erm.. what do you mean by warm up the metalic contact?
andyharney said:
HTC policy is to replace the handset after 3 repairs. Send it back. That's HTC UK anyway.
Click to expand...
Click to collapse
Woah, it would be awesome. I had it reapaired in Carrefour, France. So I don't know if it stands for those repairs too. Now I'm home in Hungary, so we'll see. I will definitely keep returning it if it takes that to get a working phone...
Same problem here, except my GPS worked perfectly fine until I upgraded to Android 2.3 last week. Since then I can't get a single satellite to lock.
I've used GPS Status to reset and download A-GPS data to no avail.
HTC told me to factory reset my phone which I've done. Nothing works!!
Tried with and without SIM. Various combinations of WIFI on/off with SIM inserted and removed.
I'm really angry.
Any ideas?
Thanks
Matt
Have you been SFR? Just asking, my phone was SFR, and I read something in french about some messed up stuff of SFR software... it was long ago tho.
Hi guys the past week I've bought HTC EVO 4G(used = no warranty).. it have the problem with wifi/bluetooth/fm radio ...
I was searching in a lot of forums and many people have this problem too but there not a specific fix, so I've opened the phone and watch for myself just to see if there's a problem with the hardware.... and I've discovered that my phone doesn't have the external antenna connector...
so I think that maybe I can fix the problem if I reemplace that part (antenna) but the problem here is that the part is not comercial.
so searching and searching I've discovered that this antenna is like that the phones have (it's a external connector but I've read if this connector get damaged the signal reception will fail) ... so maybe I can take from a old phone and remplace. or maybe do a bridge with other antenna on the phone(evo has about 6 on the mobo) like antena of gps. but really I don't know if this connector has especifications or if later this mod will give me problems.
Really I want to know if this is the problem... I thought that xda-developers is the place for my question get cleared.
ote: this is not software problem, because I have done: wipes, restores, rom(RUU too), kernals, radios... but no luck
other thing is that sometimes (randomly) the bluetooth/wifi turn on but the bluetooth doesn't scan and the wifi shows "unable to scan networks".
now logcat just shows "wifi driver load error end 2" (obviously there's more log about it)
this is the image of what I'm talking about (is not my pic but is edited)
postimage.org/image/7faqh4p0h/ .. this is link htt...
Thanks
wow
i wish there was a fix, mine comes on but the fone has to be like 3 feet at max from the bluetooth device. and with wifi. the phone has to be in the same room as the router.im suprised xda doesnt have the answer. so many people have this issue
Hi..
I have a Zenfone 5Z, bought on GearBest, so yesterday it updated to the latest WW version o it's on. After updating it lost the Network Signal, even after a several restarts. I've downgraded it to WW__ZS620KL_80.10.8.54_MP_user_20180517175955 , but still no network signal.
I've tested my simcard in other phones, other simcards in my phone, but still nothing. When i try manual network seach, it gives an error, and when i select automatic network, it says that is already registered to network, and when i try to make a call, it says me to turn off airplane mode to make a call. Also when i remove and reinsert the simcard it recognizes it a makeme chose betwen sim 1 and 2.
I've attached few screenshots too.
Pleaase help me guys!
P.S. i gave this phone to my wife on her birthday, now, she is mad with me!
HI,
I had this same issue, later i checked up with service center, they told charging pcb(which contains antenna lines) was water damaged.
Then got replaced the part and started working again.
vishal hatti said:
HI,
I had this same issue, later i checked up with service center, they told charging pcb(which contains antenna lines) was water damaged.
Then got replaced the part and started working again.
Click to expand...
Click to collapse
Yes, but after an update you lost network signal?
My phone never got wet, and never fell down.
Thanks!
vileladelima said:
Yes, but after an update you lost network signal?
My phone never got wet, and never fell down.
Thanks!
Click to expand...
Click to collapse
Hi, Yes, even I had not let my phone get wet or dropped but phone is so worst when it comes to water resistance.
Smallest moisture in hands while using the phone is enough to spoil the PCB.
vileladelima said:
Hi..
I have a Zenfone 5Z, bought on GearBest, so yesterday it updated to the latest WW version o it's on. After updating it lost the Network Signal, even after a several restarts. I've downgraded it to WW__ZS620KL_80.10.8.54_MP_user_20180517175955 , but still no network signal.
I've tested my simcard in other phones, other simcards in my phone, but still nothing. When i try manual network seach, it gives an error, and when i select automatic network, it says that is already registered to network, and when i try to make a call, it says me to turn off airplane mode to make a call. Also when i remove and reinsert the simcard it recognizes it a makeme chose betwen sim 1 and 2.
I've attached few screenshots too.
Pleaase help me guys!
P.S. i gave this phone to my wife on her birthday, now, she is mad with me!
Click to expand...
Click to collapse
I have the similar issue.Is it resolved for you ?
SenthilNaga said:
I have the similar issue.Is it resolved for you ?
Click to expand...
Click to collapse
Nop, i had to send the phone to Asus authorized service center, they changed the SUB PBA...
I works for exact 30 days and, after a restart becouse the system crashed, it has no network again!
so i sent it to serce center again today...
As I don't see a reply stating how it got resolved, I will post my experience of this issue. Firstly, this issue is fairly common with Huawei 5Z. The reason given by local service team here is at times if the phone experiences some jerk the contact from antenna to motherboard breaks. At times it could still remain connected in which cases person may get signal some time and get airplane mode at others, in many cases airplane mode is ON permanently. Apparently they have some kind of a glue with which they can attach the antenna permanently. Once I got it done, the problem has not resurfaced.
P.S. this problem has got nothing to do with software, so restart, factory reset etc. will not work, nor does it happen with software upgrades. It is purely mechanical in nature and does not need even require a drop. but the solution is quite simple provided the service centre team knows. In case they don't just ask them to stick the antenna connector with a proper glue and it should be sorted.
What am I supposed to do with my set. I imported it to my country and can't find a service center anywhere in my country. Apparently I can't find any solution online so I am out of luck. If there is anyway I can fix it, or anyone could share what should be replaced will be immensely helpful.
Need your help guys.
LineArc said:
What am I supposed to do with my set. I imported it to my country and can't find a service center anywhere in my country. Apparently I can't find any solution online so I am out of luck. If there is anyway I can fix it, or anyone could share what should be replaced will be immensely helpful.
Need your help guys.
Click to expand...
Click to collapse
Based upon above comment if the root cause is same as described i.e. connection b/w motherboard and antenna bands is broken then you can watch teardown video on YouTube for 5z by wit rigs. It shows how you can disassemble each part of the device for repair.
Apparently you will need to have some expertise and tools available to perform the task yourself. Better work with some local mobile repair workshop and explain them by showing video and above comment.
i am currently using 5z and i can says its due to updates especially from oreo to pie ( yes this problem is originated from that update). Its a software problem and they cannot solve the bug till now. There are still lots of 5Z with this issue pop up every week. The solution is to send to service centre to replace the motherboard and pray it wont happened again. This is my second time sending my phone there for the same issue. The antenna or motherboard dont simply fry or disconnect after an updates thats for sure.
Randomly changing different sim cards in the sim slots along with fiddling with the mobile data setting that comes when you insert the sim card tray worked for me, it worked for someone in zenfone forum also. Give a try and let everyone know..
Same here, after update signal lost... damn ASUS
My network signal stopped out of the blue and not after an update.
I tried changing sim cards in a lot of different combinations, but nothing worked, but the phone always found the sim cards.
I disassembled the phone, removed the antenna cable and attached it again and now the network signal is back again.
I had same problem. After the latest update, Everything working fine untill one day i restarted my mobile. Damn.. After reboot, the signal disappeared and can see 'x' at signal bar. I have rebooted many times but of no luck. Then i removed the sim tray , swapped the sims and then the signal starts showing. Initially after the update, one time I faced same issue but that got cleared after I disabled and enabled the sim in "Sim Card Information". The only issue i a, facing is the signal drops for every few minutes or hours and comes back automatically. That's what making me to replace my phone other than ASUS. Does anybody have a solution for this issue?
Update :
My phone had a sudden reboot and since then there is no network. Showing no service even if i swapped sims and re inserted. frustrated with ASUS
Refer here:
https://forum.xda-developers.com/zenfone-5z/how-to/guide-network-loss-sim-card-getting-t3946176
hamzasr said:
Refer here:
https://forum.xda-developers.com/zenfone-5z/how-to/guide-network-loss-sim-card-getting-t3946176
Click to expand...
Click to collapse
No. In my case/In most of the cases, its not the harware issue. initially i thought the same. But later found that only after updating to the latest update i faced network loss issue. sim not used to detect even after taking the sim tray out, shuffling with sims. I downgraded the firmware to previous version and then immediately i could see full network signal. So the issue is only with the latest, not with the hardware. Just give a try and confirm..
The same i have mentioned in that post also. Just give a try and update. Definitely that will work
krishna13 said:
No. In my case/In most of the cases, its not the harware issue. initially i thought the same. But later found that only after updating to the latest update i faced network loss issue. sim not used to detect even after taking the sim tray out, shuffling with sims. I downgraded the firmware to previous version and then immediately i could see full network signal. So the issue is only with the latest, not with the hardware. Just give a try and confirm..
The same i have mentioned in that post also. Just give a try and update. Definitely that will work
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Click to collapse
So I can do the same as you: downgrade to get fine.
But how to still updated firmware and keep the signal?
LeonardoLimaMH said:
So I can do the same as you: downgrade to get fine.
But how to still updated firmware and keep the signal?
Click to expand...
Click to collapse
The only solution is to walk to the nearest service center and make the antenna fixed. I have given my phone to the authorised service center and they resolved the issue by applying glue to antenna (they told same). They charged for the diagnosis as well as for glue. They guaranteed that the issue wont repeat. But i hated the service by ASUS and planning to go for samsung or Oneplus.. My suggestion is go to service center to get it fixed
For all of you still facing the issue, the solution is extremely simple. And yes it is purely mechanical in nature just like someone mentioned too. I just wrote a post regarding this. Check it out.
https://forum.xda-developers.com/zenfone-5z/help/zenfone-5z-network-sim-solution-t3985337
It does not even require to take the phone apart.