Develop Bugs

Just had a situation occur that is having me seriously question our build quality...

I was sitting at my desk at work, and I went to get up and go to lunch. I didn't realize my phone was on my lap, but when I got up my phone fell out of my lap, and on to the carpet. The back came off and the battery came out ("big deal", I thought, since every other time I dropped a phone [not often], the battery came out). I get the battery, get the back, and go to grab the phone, when I realized that the front is basically shattered.
The phone didn't fall more than 3 feet onto carpeted floor, and I was just in awe at that. I still am. Fortunately, Sprint is going to replace it because I have insurance, and apparently there is no deductible which is nice. My EVO hasn't given me any problems though and I see about others who seem to and I hope that the refurb unit lasts longer than this one did. I might also be investing in an Otterbox or something.
Here's a pic of the carnage:
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I dropped my phone onto the street when I was getting out of my car. It was from about 3-4' high. I bobbled it as a stood up and watched it crash face down to the ground in what appeared to be slow motion. Picked the phone up off the ground and it only had a few scratches on the corners. I thought for sure the screen would be cracked. I peeled off the screen protector when I got home, and not a single scratch on the screen. I don't use a case for the phone.
I guess my point to the story is that it could just be I was lucky, and you got unlucky. After my incident, I feel pretty confident in the HTC build quality.

Forgot to mention; sucks what happened to your phone. Good thing for insurance.

ckombo said:
Forgot to mention; sucks what happened to your phone. Good thing for insurance.
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Click to collapse
Thanks.
Yeah I dropped mine onto the wood floor at my house from a similar height as what happened today and nothing really happened, so that's why I was shocked. I dropped my Pre probably 4 or 5 times when I had it and nothing at all happened to it. The Pre was a tank for me, which is surprising since pretty much everyone else who had it complained bigtime about the build quality of it.
I'm debating on whether or not I should unroot my phone before I bring it back on Monday. The person at the store didn't even turn the screen on when I brought it in and approved it, but I didn't know if some flak would come of it running an (obviously not stock) rooted ROM when it got wherever it's going).
Or maybe they'll just toss it into the trash.

with the new what insurance is set up they should be able to fix your screen and hand it back to you IF its just the screen damaged

They'll actually just replace the screen for you at a repair center, instead ordering a refurb.
Sent from my PC36100 using Tapatalk

Could also be that the screen is or works like tempered/safety glass. You can take a ball peen hammer to the center of a sheet of safety glass with little to no affect. But take the same hammer and strike the edge of the glass and the sheet will crumble like the Yankees in a playoff game.
If your EVO landed on its side when it fell, that could be the cause. It's happened in my office many times with people's iPhones. I find that my Ghost Armor works well to diffuse the smaller bumps, though mine is covered in a rubberized case 80% of the time as well.
Hopefully you get a good replacement.

jimbobcooterrooter said:
They'll actually just replace the screen for you at a repair center, instead ordering a refurb.
Sent from my PC36100 using Tapatalk
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They already ordered a replacement, it'll be in on Monday.

An Otterbox is a good idea ... it will help in the future.

I've said this from the beginning. All shatters start points occur from the bottom left or right of the phone!

exSD said:
I've said this from the beginning. All shatters start points occur from the bottom left or right of the phone!
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lol yep that it did.

Seriously question build quality? You're kidding, right? ANY glass will shatter when dropped, period. This has nothing to do with build quality. Would you prefer it to be plastic and have a million scratches on the screen?
Now if you were to complain about the screen separation issues, THAT would be a build quality issue. But NO phone is perfect.

I've dropped my phone dozens of times, many from 3 ft, others from 5 ft, I do have a black rubber case on it that only says htc on the back that I picked up on launch day. so far its never came apart or scratched or anything happened that would make it less than mint. I'm impressed with it and honestly don't see a way to destroy the thing unless I wanted to

zeuzinn said:
Seriously question build quality? You're kidding, right? ANY glass will shatter when dropped, period. This has nothing to do with build quality. Would you prefer it to be plastic and have a million scratches on the screen?
Now if you were to complain about the screen separation issues, THAT would be a build quality issue. But NO phone is perfect.
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Drop glass from 3 ft onto carpet, and see how often it breaks. I venture to guess it'll almost never break. I have never once broken a phone and now my EVO slides off my lap and it shatters. And I have no right to question the quality of it?
Don't get me wrong I love it and can't wait to get another so I can continue to play with it, but seriously.

I guess I fail to see the part where there's a design flaw sounds more like a memory flaw

midaseris said:
I guess I fail to see the part where there's a design flaw sounds more like a memory flaw
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Are screens getting busted to **** from a minor fall a very common occurance?

mrmylanman said:
Are screens getting busted to **** from a minor fall a very common occurance?
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The sample size is rather small but you're 1/1 so I'd venture a guess as to yes. Angle of impact seems to be the common denominator here, a flaw in the design there is not. $10 says you don't leave it on your lap and stand up to go to lunch again...but if you do report back here so we can hear about it again.

Its also possible your screen/glass might have had an imperfection in it as well . I have heard of glass windows in cars shattering with just the slightest of impacts . Granted they are rare , far and few between . Every once in a while the process of making the glass screws up causing weak points in its structure . Its possible this might be the case with yours . Glass was already weak from the manufacturing process and the small fall was enough to cause it to shatter .

I've dropped my phone from my lap getting out of my truck on asphalt. Thought for sure the screen was toast but just a few scuff marks around the plastic edge. second time it fell from waste height on concrete and that shattered the screen.
Otterbox offers good protection but I can't get over how HUGE the cases are. I ended up with Pt case. Just something to sheild the edges/corners a little better.

Thats why I'm calling bs the phone had to hit the desk or something you could slam the phone on carpet and not break the glass by the way if your at your desk why is the phone in your lap mobile porn or something
mrmylanman said:
Drop glass from 3 ft onto carpet, and see how often it breaks. I venture to guess it'll almost never break. I have never once broken a phone and now my EVO slides off my lap and it shatters. And I have no right to question the quality of it?
Don't get me wrong I love it and can't wait to get another so I can continue to play with it, but seriously.
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Sent from my PC36100 using XDA App

Smashed Screen

I smashed my gs 2 today and was wondering if anyone knows how much it will cost to replace i have the premium handset protection plan

http://support.t-mobile.com/docs/DOC-1722
Looks like it'll cost you around 135.
You might be able to do better if you go to a corp store.

Lets all take a moment to say a prayer for a wounded SGSII

What? It costs $135 even with the "premium" protection plan?

I paid 165.00 including shipping but had to order two of them and that was out of china... took a couple of weeks too. You might find a better price for the screen somewhere but pretty much nobody actually has them here in the US yet...
I've still got an extra screen if you want to try to talk it out of me by PM...
I also work for a small computer store locally and we do screen replacements on cell phones....

OldeCrow said:
I paid 165.00 including shipping but had to order two of them and that was out of china... took a couple of weeks too. You might find a better price for the screen somewhere but pretty much nobody actually has them here in the US yet...
I've still got an extra screen if you want to try to talk it out of me by PM...
I also work for a small computer store locally and we do screen replacements on cell phones....
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Click to collapse
I think he meant replaced from our carrier, the whole phone. I had a tragedy last night so I'll be needing a screen asap to replace it, use to do this for years for everyone else I knew, starting with iPhones. I may be in touch. does the replacement have the double sided tape on it already?
Sent from my SGH-T989 using XDA App

I called T mobile and i am getting a replacement phone tomorrow! it was 130
Ill upload a pic of the phone tomorrow

don't feel bad brother. The wife was in one of her moods, I had a migraine, she kept nagging. Phone went flying to the wall. After I saw what Ive done, boy was i mad. Lol. Newho using a Sensation with 4.0.3 AOSP so no complaints here. Prolly file for replacement later this week.
ALSO dude remember to get ur pics off the phone if it still turns on. I used Droid Explorer. Works like a charm and noob friendly if you don't know what you are doing.
Sent from my HTC Sensation Z710e using Tapatalk

phoenix6 said:
I think he meant replaced from our carrier, the whole phone. I had a tragedy last night so I'll be needing a screen asap to replace it, use to do this for years for everyone else I knew, starting with iPhones. I may be in touch. does the replacement have the double sided tape on it already?
Sent from my SGH-T989 using XDA App
Click to expand...
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the screen has a foam base, no adhesive, most of the adhesive is at the edges and top and bottom of the screen and will stay on the phone frame if you are careful so you only have to worry about the LCD itself, I made a couple of 1mm tape strips and put them on the back of the LCD just to keep it from vibrating or getting broke loose from the screen (like that would actually happen)...
there is a light bar at the bottom of the screen for the buttons, it's easier to let it come out with the screen and then remove it later and set it back in the phone frame. The light bar has lots of adhesive on it too.
If you preserve enough of the original adhesive in the phone frame there is no reason why a bit of contact cement (rubber cement) wouldn't hold the LCD in just fine too.
I got my screens from globaldirectparts, you have to sign up to use them but they have quite a bit of sgsII parts...

So here is what it looks like
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Ouch....good luck with the new one...

Wow looks like a drop to that bottom left corner huh?

Deleted
Sent from my SGH-T989 using xda premium

OldeCrow said:
the screen has a foam base, no adhesive, most of the adhesive is at the edges and top and bottom of the screen and will stay on the phone frame if you are careful so you only have to worry about the LCD itself, I made a couple of 1mm tape strips and put them on the back of the LCD just to keep it from vibrating or getting broke loose from the screen (like that would actually happen)...
there is a light bar at the bottom of the screen for the buttons, it's easier to let it come out with the screen and then remove it later and set it back in the phone frame. The light bar has lots of adhesive on it too.
If you preserve enough of the original adhesive in the phone frame there is no reason why a bit of contact cement (rubber cement) wouldn't hold the LCD in just fine too.
I got my screens from globaldirectparts, you have to sign up to use them but they have quite a bit of sgsII parts...
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Click to collapse
I really appreciate all of the information. I was going to buy some 3m 2mm adhesive strips (probably a roll) and a screen and have at it. I used to repair iphone screens a LOT, so I have experience in the field, I just know this phone is a little more pain in the ass.
Sucks I can't call Tmo and just get insurance, wait a week and file for it :/
how long does that site take to ship?
EDIT: Looks like you have to be a business with a fed tax ID to sign up and order, they have what I want to, the screen already in a front housing :/

rob010 said:
I work at the store. It's $130 and you get a brand new phone in box. Call asurion or visit the website.
Sent from my SGH-T989 using xda premium
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I thought there was no guarantee on whether or not you get a refurb or a brand new in box phone?
Directly from the T-mobile PHP information on their website.
If you receive a replacement wireless device, it may be new or remanufactured.
• If the same make and model you claim is not available, a similar make and model may be substituted.
• You may also receive generic manufacturer accessories.
Oh and I don't work at the store.
Sent from my SGH-T989 using XDA App

Excuse my mistake. you are correct. I wrote my response with past experience and not policy.
Sent from my SGH-T989 using xda premium

MissMayI said:
So here is what it looks like
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that might need the light bar for the buttons across the bottom too...
@phoenix6
The tax id field on their site you can use your SS number for it, I would suggest changing at least a couple of numbers in it though as they have no need for that info for small purchases. The sign up form is automatic and not screened so you will have access as soon as you submit the information...
It took a threatening email to them to get them to ship but i had the parts in about three days once they did ship! I would guess they are a drop shipper or had to source the parts elsewhere... they do have a US distributor too but there doesn't seem to be any stock for sgs II parts from the US distributor...

OldeCrow said:
that might need the light bar for the buttons across the bottom too...
@phoenix6
The tax id field on their site you can use your SS number for it, I would suggest changing at least a couple of numbers in it though as they have no need for that info for small purchases. The sign up form is automatic and not screened so you will have access as soon as you submit the information...
It took a threatening email to them to get them to ship but i had the parts in about three days once they did ship! I would guess they are a drop shipper or had to source the parts elsewhere... they do have a US distributor too but there doesn't seem to be any stock for sgs II parts from the US distributor...
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Click to collapse
Thanks! All great info. I actually found what I wanted on eBay, screen already in the front frame (lcd, digitizer, button lights, etc.) for $189 shipped. It's from Hong Kong but they promise 7 day business for US customers and they have decent reviews and still at 100%. If they don't pan out, I'll go your route. May I ask why you had to use a threatening email for them to send?

Just ordered the eBay screen, $185 - LCD, Digitizer, Frame & Bezel with tools. Steep, but hell, it's gotta get done. I'll probably take pics and do a small tut for those interested.
Just hope it doesn't take a month to come in lol.

can i have your camera lol....i dropped my phone and the protective cover is cracked..lol...jk.....

Bought a screen replacement for One X, and this happens

So well, its been weeks since i was able to use my phone since the screen was completely shattered. Got my screen replaced today after my shipment arrive..
Used it for 30 minutes and this is what happens
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Also, the screen is unusually "glossy"
Help!
Did I mess up something or got a fake **** shipped to me?
*sorry for bad quality image, took on a retarded phone, the only other source I have at this moment*

Sabspave said:
Did I mess up something or got a fake **** shipped to me?
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Click to collapse
Something similar happened to me. The day I got my phone I was cleaning the display and some of the cleaner leaked between the glass and the panel. It grew in to a big grey blob and started moving from the top of the phone to the bottom. It went completely away overnight. It just happened again a few days ago when I was putting a screen protector on. Same thing, moved from top to bottom and went away overnight. Hope your's does the same.
BTW, from the AT&T logo you're in the wrong forum. I'm guessing the displays act the same though.

BarryH_GEG said:
Something similar happened to me. The day I got my phone I was cleaning the display and some of the cleaner leaked between the glass and the panel. It grew in to a big grey blob and started moving from the top of the phone to the bottom. It went completely away overnight. It just happened again a few days ago when I was putting a screen protector on. Same thing, moved from top to bottom and went away overnight. Hope your's does the same.
BTW, from the AT&T logo you're in the wrong forum. I'm guessing the displays act the same though.
Click to expand...
Click to collapse
interesting, but I did not use any cleaner...
And I actually own the International version, I was pissed off when they shipped me the one with ATT logo but figured its just a damn logo, might as well stick to it..
I am wondering whats with the "glossy" look tho' . Nothing at all like my previous screen..Looking at it from a slightly tilted angle, it looks like those mercury mirrors! -_-

Sabspave said:
interesting, but I did not use any cleaner...
And I actually own the International version, I was pissed off when they shipped me the one with ATT logo but figured its just a damn logo, might as well stick to it..
I am wondering whats with the "glossy" look tho' . Nothing at all like my previous screen..Looking at it from a slightly tilted angle, it looks like those mercury mirrors! -_-
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The One XL (AT&T) display is made by Sony. Maybe it's different than the Acer and Sharp in the One X? The Gorilla Glass is laminated to the display and I'd guess that would be the same part regardless of who produced the panel itself. I wonder if yours is just the display part w/o the GG glass overlay? But then what's the moisture "blob" in between? Curious.

BarryH_GEG said:
The One XL (AT&T) display is made by Sony. Maybe it's different than the Acer and Sharp in the One X? The Gorilla Glass is laminated to the display and I'd guess that would be the same part regardless of who produced the panel itself. I wonder if yours is just the display part w/o the GG glass overlay? But then what's the moisture "blob" in between? Curious.
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I hope it doesn't matter :/
And that is my exact question, I just did some comparison with my shattered screen, the "blob" in the middle is exactly how its suppose to look like, I am guessing it is not firmly attached to lcd?
bleh I might have to visit a local phone repair shop or something.. this sucks .. Another crappy issue is that, the LEDs are way off alignment, a good centimeter off ..
day can't keep getting worse..

Since when are there AT&T branded internationals? :s
Sent from my HTC One X using xda app-developers app

4z01235 said:
Since when are there AT&T branded internationals? :s
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Click to collapse
It's an AT&T-branded replacement display on a Teg3 One X.

Ah that makes sense lol. I'm so out of it today.
Sent from my HTC One X using xda app-developers app

This actually makes me wonder, and as far as I once heard the designs on the at& the and the International one x may seem alike but as far as I am concerned there is a minimal design difference, but don't take my answer for 100% sure, but that's maybe a possibility. Correct me if I'm wrong.

A friend of mine just had his digitizer replaced after he smashed it and has the same issue as you. Looks like it's not bonded to the LCD properly, the screen flexes when pressed. He is sending it back for repair again.

This is why my One X repair is delayed.
I broke my One X screen over a month ago now. It's been at the repair centre for that long. The reason is that the market has been flooded with cheap, hand-made, screens that have this exact problem and they are waiting for proper screens to become available. The official screens are bonded using a machine - very few of these cheap ones are fault free.
Likewise, if you have the digitizer replaced by a 3rd party, the chances are that they will do it by hand, leading to this problem. Be careful where you send your One X for repair if you do not use HTC themselves.

Unusually glossy? Sure there isn't a protection film over it?

Dave Trouser said:
I broke my One X screen over a month ago now. It's been at the repair centre for that long. The reason is that the market has been flooded with cheap, hand-made, screens that have this exact problem and they are waiting for proper screens to become available. The official screens are bonded using a machine - very few of these cheap ones are fault free.
Likewise, if you have the digitizer replaced by a 3rd party, the chances are that they will do it by hand, leading to this problem. Be careful where you send your One X for repair if you do not use HTC themselves.
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I think you're spot on. I'd imagine it would be almost impossible for knock-off screens to ever be produced as well as the originals based on this...
"The 4.7-inch 720p Super LCD 2 display is protected by Corning Gorilla Glass 2, which is the new version that's thinner and stronger. We first saw the Gorilla Glass 2 back at CES 2012, though the glass manufacturer did not reveal then which handsets will be featuring the technology. HTC also told us that the One X features optical lamination, a process through which the screen ends up laminated to the glass, resulting in better viewing angles. We found this to be true, and having the screen so close to the glass makes it appear brighter and more visible under sunlight."

Isnt there any kind of liquid glue we can use to make the screen crack invisible ?

No. If you want a perfect screen replacement, suck it up and pay for the price of an out of warranty repair.
Sent from my Inspire 4G using Tapatalk 2

nadejo said:
Isnt there any kind of liquid glue we can use to make the screen crack invisible ?
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I put on a privacy screen and it looked great, the crack is hidden perfectly. Then I turned on my phone only to find out the image looked awful.
I havent found anyone happy with these 3rd party screen replacements. I am very sad, I love my phone but looking at a horrible crack makes me want to smash it against a wall.
From now on I am putting a heavy duty case on my phones.
I dont want to troll but my SGS2 had plenty of terrible falls including a 7 foot fall against a harsh Walmart parking lot. Not even a scratch. My hox was shattered for nothing

Quick teardown of the optimus g..

I work in a repair shop, and this phone seems new enough that I couldn't find a teardown anywhere.. so we snapped some quick pictures so people will know what to expect. It is pretty straight forward, not a whole lot can go wrong(for the most part).
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Remove the two screws on the bottom, then with guitar picks, your finger nails, or something that won't damage the screen/frame(non metal is ideal) pull the edges of the frame away from the phone- the bottom is most difficult, that is where you have to put in the work.
Also note where the volume and power buttons are, there is flex cable behind there- do not slide tools along inside as you may rip them, just carefully pry the cover from the sides avoiding those as needed.. also remember part of the back is glass(at least that is what I read and it appears to be).
Pull this frame off by removing the screws from the holes that you can obviously see. If I get time later I may circle them in red, but it should be obvious.
Two screws to remove from the mic/speaker at the bottom, then it can be pried off- be careful, but not a lot of risk of damage.
You should be able to see the connectors that were removed to remove the board- as I said, this is a quick walkthru, not a detailed teardown- enough to give the general idea.
This is with the screen removed- basically you heat the front of the screen and the back of the frame to loosen the glue that holds the lcd/digitizer in- there IS glue around the edges of the LCD(and on our replacement) which makes it nearly impossible to remove without breaking.. but you likely wouldn't be removing it unless it is broken. As you can see, there is no special connectors or board on the bottom to light up the digitizer you have to be careful of, so this isn't that difficult.
Here is our replacement screen, there weren't many vendors that had them, but this was found on ebay and appeared to be quality very close to the one removed, enough we couldn't see a difference. Make sure you use plenty of adhesive if it wasn't already applied before you purchased it.
Reverse to put back together- we had 0 issues, the most difficult part is removing the shell without breaking the glass on the back of the phone.
Hopefully this is helpful to someone, or at least will show them it isn't TOO difficult. Feel free to hit the thanks button if it was helpful, if it is appreaciated I may throw a more detailed guide up when we get another in for repair.
-SBD

great info. a video would be awesome?
thks

I have tried to replace the screen as well. I think the hardest part is to take off the back cover. The place near the power and volume is actually pretty easy to break.
Sent from my Nexus 7 using xda premium

gentledroid17 said:
great info. a video would be awesome?
thks
Click to expand...
Click to collapse
Well, the tech who was doing the work wanted to take his time to make sure nothing was harmed in the process.. now that we see it is like the average teardown, we could definitely do a video on the next one- that was the plan.
athris said:
I have tried to replace the screen as well. I think the hardest part is to take off the back cover. The place near the power and volume is actually pretty easy to break.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Do you mean the power and volume flex cables that are glued to the edges beneath the back cover? We've done so many phones at this point we sort of forget how simple it is to make a mistake there.. I'll note that in the teardown instructions above.
If anyone else has any feedback or suggestions, or want to provide better pictures, let me know and I will gladly update- I just wanted to make sure there was SOMETHING out there for people who may be looking for it..

Since this phone is susceptible to glass cracks on the back due to temperature change (Like the one I purchased), a tutorial on how to replace just the glass on the back would be helpful.
Thanks!
Sent from my LG-E971 using Tapatalk 2

Well i'm part of the replacement group.
Dropped my phone a few days ago, bottom right quarter of the screen has no touch now and a nasty crack in my screen.
Which seller did you buy your replacement screen from? And was quality good?
I will try and post a video, but this is my business phone and am in a rush to get it back to fully usable condition. Thinking i may end up buying the LCD/Digitizer/Glass as I have never separated a digitizer/glass from the LCD before.

I just got mine back today from an LG service centre. I had the same crack about 3/4" from the bottom with no functionality below that. Total cost of repair was $95. Not too bad since I saw the LCD/Digitizer for $50 on ebay. Plus I retain my mfg warranty.

foster6a said:
I just got mine back today from an LG service centre. I had the same crack about 3/4" from the bottom with no functionality below that. Total cost of repair was $95. Not too bad since I saw the LCD/Digitizer for $50 on ebay. Plus I retain my mfg warranty.
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Which provider? I wouldn't mind sending mine away and having some warranty still.

btbcomp said:
Which provider? I wouldn't mind sending mine away and having some warranty still.
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Sasktel. LG uses a company out of Ontario for the phone repairs in Canada. Their name is All Tech Neek. I also contacted them independantly and they will fix your phone without dealing with your service provider. I just let Sasktel handle the shipping and stuff. Also, they require a deposit prior to cover shipping and assessment labour incase you decide not to have the phone fixed, but the deposit goes toward the repair if you decide to have them repair it.
Hope this helps!!
atne.ca/contact

Is the back piece of gorilla glass replaceable for sure?
Sent from my LG-E970 using xda app-developers app

I am trying to change a cracked screen. What would you say is the easiest or best way to heat the phone up to remove the front screen?

I just ordered a new lcd/digitizer and it didn't come with any adhesive. What kind of adhesive should I use and do you know of any stores that sell it. Really don't feel like having to wait longer while I order it.
Btw, I am I Canada (Calgary area) if there are any canucks that know where I can pickup what I need?
Thanks!

anyone with cracked e975 model?

Not sure if this operation can be in the DIY work. Better go to a gsm service.
Sent from LG E975 pwd by CM 10.1

JaymzBond said:
anyone with cracked e975 model?
Click to expand...
Click to collapse
bump

JaymzBond said:
bump
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tear down on pg. 219
d-h.st/agQ

[Q] Screen Replacement

Just got this phone 3 days ago, cat jumped up on the desk I had my phone on, directly onto the phone, and then jumped down, causing the phone to drop onto the carpet. The screen is cracked/shattered. Does anyone yet know how to replace the screen/where I can buy a replacement?
I am in the USA, so nobody around here will service it until at least May 18th when it is released in here...
Please help...I'm devastated....

that's unlucky
I'm going to receive this phone very soon, what you report isn't really good news,
isn't this phone supposed to be gorilla glass 3? and as a matter of fact resist a simple drop on carpet? very surprising....

mutonic said:
that's unlucky
I'm going to receive this phone very soon, what you report isn't really good news,
isn't this phone supposed to be gorilla glass 3? and as a matter of fact resist a simple drop on carpet? very surprising....
Click to expand...
Click to collapse
I don't have this phone right now but i have seen many asus users complaining about the screen...Their are many complaints regarding broken screen and Asus's fragile screen regardless of having gorilla glass 3

The shattered is around the very edge. I'm not quite sure if the shatter is due to the cat jumping on it and possibly a claw going into the screen, or if it was a result of the fall. Not sure. But yeah, supposedly GG3, but I'm not quite sure...
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have you tried ebay for screen replacement?
this is what i did with a previous phone I broke, unfortunately the replacement screen had a defect,
but with a maintenance/disassembly guide, this is probably what i would try..
mhp1995 said:
I don't have this phone right now but i have seen many asus users complaining about the screen...Their are many complaints regarding broken screen and Asus's fragile screen regardless of having gorilla glass 3
Click to expand...
Click to collapse
bad news, for me it starts to make a lot of inconvenients for this phone:
fragile screen (?)
very big size (almost phablet)
poor camera quality (software issue?)
I'm also quite surprised there isn't more interest from dev given its X86 CPU, because this was one of the main reason I got it first (non-ARM device and possibilities for other OS's (FirefoxOS, UbuntuTouch)),
now I realise the only thing that could make me keeping it is dual sim...

thehritzinator said:
The shattered is around the very edge. I'm not quite sure if the shatter is due to the cat jumping on it and possibly a claw going into the screen, or if it was a result of the fall. Not sure. But yeah, supposedly GG3, but I'm not quite sure...
Click to expand...
Click to collapse
Most likely it is the fall. Regardless of having GG3 they still easily shatter by falling. Watch videos of dropping Samsung S1 to S6.. S6 did shattered even having GG4 equipped. I feel sorry on what happened on your new phone.. Im hoping you can get this serviced right away for replacement.

Wow, that's unlucky!
I dropped mine for the first time this weekend, onto a tiled patio floor from about waist height and it didn't break. I do have a cheap silicon cover on it though so that has probably paid for itself ten times over already.

Did you get the screen fixed? I dropped mine a couple of days back and the screen just shattered into pieces.:crying: I can still operate the touch screen, so I hope the digitizer and the LCD are still fine. I'm trying to figure out a way to get it fixed. I guess sending it to Asus Service center is the only option right now. I was wondering how much they will charge me for that. I'm in the US btw.

I have dropped mine 4 times , no damage so far. I have Asus' bumper case on it though .
Sent from my ASUS_Z00AD using Tapatalk

mutonic said:
have you tried ebay for screen replacement?
this is what i did with a previous phone I broke, unfortunately the replacement screen had a defect,
but with a maintenance/disassembly guide, this is probably what i would try..
bad news, for me it starts to make a lot of inconvenients for this phone:
fragile screen (?)
very big size (almost phablet)
poor camera quality (software issue?)
I'm also quite s.
Click to expand...
Click to collapse
The big size isn't a problem.Ergonomics is well,it stays well in hands.I wear quite skinny jeans and i can put it in pockets easily.Instead the fragile screen and the camera quality are very big problems :/

Even gorilla glass can crack from small height falls if the angle is right (or should i say wrong)..

Zenfone 2 does not have a magnesium alloy mid housing / mid frame like nexus 5 , lg g3 etc. The only "metal" thing inside is the LCD pannel cover, everything else is just cheap plastic. And we all know that plastic bends and glass shatters.

Gorilla glass 3 is strengthened and scratch-resistant, but it is by no means shatter-proof. If you drop a phone and you are unlucky with the angle of impact as it hits the ground then it will probably crack the glass. Bigger screens increase the likelihood of shattering. Gorilla glass 4 is supposed to give more shatter protection, but drop tests seem to suggest it still is not that effective.

Hi, I know this is kind of an old thread, but I don't want to make a new thread to ask a simple question about your phone. After you cracked it, was the touchscreen still responding or did it have problems like the OnePlus One and the LG G3 where the screen stopped responding? I'm considering getting this phone but I would rather know first.

smartgid said:
Hi, I know this is kind of an old thread, but I don't want to make a new thread to ask a simple question about your phone. After you cracked it, was the touchscreen still responding or did it have problems like the OnePlus One and the LG G3 where the screen stopped responding? I'm considering getting this phone but I would rather know first.
Click to expand...
Click to collapse
Hi smartgid, i have shattered my screen too, have spare one standing, but for now my phone works great. No problems with responsiveness.
Pics below:

My daughter shattered her screen (zenfone 5 though, not 2) and it still responds as normal.