[SOLVED]
I suddenly began having signal issues after virgin Mobile began "upgrading" the latest few weeks (towers/system). Well, the customer service rep told me to "update my profile" in settings, but I'm running CM10.1 and I can not find any option for this. So, after doing what research I could on here, I think I have found that I need to get the latest VM PRL in a flashable zip.
If there isn't one, do I have to go back to a sense based rom in order to do this? Then, when I wipe that and put CM10.1 on it, will it remain updated (as in, is this a firmware update that won't wipe with the system?)?
What is your PRL?
61008
If I need to revert to stock in order to update my profile, since I goofed when I first began flashing roms and forgot to back mine up (on the newest radio)...would grabbing a backup from a friend's phone (exact same one on same network) and putting it on my sd card and flashing it as if I didn't forget...would this work? I mean, it isn't specific to her phone number/ESN etc, right? Or is it?
I flashed your rooted stock rom and then tried to do a system update and nothing. So, I called into customer care and turns out there is a power outage in my area and I'm to call them back after 5pm. :/
Anyhow, this should allow me to update my PRL later, right?
Looks like you already have the updated PRL
russellvone said:
Looks like you already have the updated PRL
Click to expand...
Click to collapse
So, you haven't been having any signal problems?
Also, I went back to stock with the rooted one you made and the "My account" app from VM keeps telling me that there is an updated PRL available for download, but I it won't download.
zombiegirl2010 said:
So, you haven't been having any signal problems?
Also, I went back to stock with the rooted one you made and the "My account" app from VM keeps telling me that there is an updated PRL available for download, but I it won't download.
Click to expand...
Click to collapse
My signals been great it must be your location because I don't have that option to update
I spoke to customer care again yesterday evening and he assured me that there wasn't any updates pending and it was simply a down tower. :/
Please post solved in your op title
Related
When I try to update my profile or PRL I continually get an error message : Profile update could not be completed. Please try again later. If the problem persists , you may need to contact Customer service. Error code:1012.
I am running OmegaEVO v.1.1 with stock HTC kernel the rom comes with. Any ideas???
I've got the same problem! And also no answer...
edit#2: I actually have the current prl 60671
Which do you have?
Same problem. It happened after I restored a nandroid backup onto a replacement phone. hard resetting fixes the problem but I refuse to reinstall and reconfigure all of my apps just to get this working.
There has to be a file somewhere that we can delete to get this working again.
Mine is 60671 too, but when I used to hit update for either prl or profile it would at least tell me it was up to date or something. Now I just get the error.
If your **** is rooted, you dont ever update the prl.. its bad news
The Sprint lovers Rom thread has a link to the updated wimax and prl's
Sent from the edge of hell
@thlinx Are you sure you are not getting the PRL confused with something else?
Has anyone tried doing a ##3282# > edit > restore?
Sent from my PC36100 using XDA App
I''m having the same problem...I have the latest PRl though...but when I try to update my profile, it just stays stuck on "The network is preparing your services..." and doesn't do anything from that point on.
Same here. Restoring did nothing.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
thlinx said:
If your **** is rooted, you dont ever update the prl.. its bad news
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Click to collapse
Wrong dude.
Sent from the void...
thlinx said:
If your **** is rooted, you dont ever update the prl.. its bad news
Click to expand...
Click to collapse
Rooting and PRLs have nothing to do with each other. :\
aaronborrego said:
When I try to update my profile or PRL I continually get an error message : Profile update could not be completed. Please try again later. If the problem persists , you may need to contact Customer service. Error code:1012.
I am running OmegaEVO v.1.1 with stock HTC kernel the rom comes with. Any ideas???
Click to expand...
Click to collapse
i'm on the same boat as you. anybody knows how to fix this?
hoping for a fix. i have the exact same error number. =//
its a recent problem.
I am getting the same problem. I am fully rooted running CM6.1 so I flashed one of the Stock rooted Froyo ROMs. PRL updated no problem to 60671. When I tried to update my PRI to 1.40 I have continually gotten this error and I have no data connection. I am going to try flashing the Sprint Lovers package and see what happens.
*** UPDATE ***
Hallelujah! I flashed the Sprint Lovers complete package and it looks like I'm back in business. PRI is 1.77_003 PRL is 60671. I have a network connection again and it looks like everything is working.
Now to get CM6.1 back and life will be good.
Flashed with new mikfroyo rom & kernel it comes with, still get same error when I hit the update buttons for prl and profile. Also tried the wimax etc update from Sprint lovers, but no fix.
same here with the newest steelH rom. i nadroided back to stock and it worked? any idea what the issue is and how to fix this? i also did a data profile restore to no avail.
thlinx said:
If your **** is rooted, you dont ever update the prl.. its bad news
Click to expand...
Click to collapse
Sayyyyyyyy whhhhaaaaaaaaaaaa!??
Not true.
Edit: just saw others have already addressed! Oh well... I stand by it
Has anyone found a solution to this problem? I actually unrooted my EVO and I still get the error. After 8 different calls to Sprint they still can't get my 3G data working or my phone to complete a profile update or handsfree activation.
hax3d said:
Has anyone found a solution to this problem? I actually unrooted my EVO and I still get the error. After 8 different calls to Sprint they still can't get my 3G data working or my phone to complete a profile update or handsfree activation.
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Click to collapse
i was had the same i turned off the phone took out the battery and waited for a minute then put the battery in turned back on as soon as i could i updated the profile and it worked for me also make sure your screen dose not turn of and you do not hit any buttons work for me hopefully you can get it to work good luck
So my friend rooted his Evo with Unrevoked. I verified s-off.
He copied a PC36IMG onto his SD which turns out was some 2.1 rooted stock ROM. After doing that his phone could not make/receive calls/text or connect to 1x/3G/4G. Basically an expensive phone that has no phone functions. Everything else works (WiFi included). He flashed http://link.geekfor.me/rootedromzip onto his phone from http://forum.androidcentral.com/htc...vo-install-clockwork-recovery.html#post165998.
When I looked at it, he still did not have a custom recovery so I flashed Amon RA PC36IMG. Full factory wiped data/cache/dvalik. Flashed Synergy RC1. Phone still could not make/receive calls and was getting Error 16 when trying to call. Called Sprint and they reprovisioned phone and fixed calls and texting. Noticed his phone is stuck on 1x and cannot connect to 3G when my phone next to his works fine. Did not test 4G yet since I have poor 4G coverage in my area. Cannot update his profile - just sits there like something is happening but it never completes.
What are his options here? Is it a bad radio or something that we can fix? Can we flash a stock rooted ROM and regain 3G? Remember, no nandroid was made unfortunately.
I would try flashing the latest radios just to be sure. And tell your friend to always make a nandroid backup to avoid this problem in the future.
Well his first time flashing. I think he mistakenly thought the PC36IMG as a custom recovery but it was actually an entire ROM.
Didn't have a chance to nandroid. I'm instructing him how to update newest radio combo and seeing what happens.
Update: Flashed latest combo radio. Updated profile and PRL. Still stuck on 1x even after reboot. Is he hosed? Does Sprint have to do something on their end to fix his EVDO? 4G isn't working either by the way.
Update 2: Wimax Keys Checker - https://market.android.com/details?id=com.joeykrim.wimaxkeys says that RSA Key is present. Relieved that he didn't lose his RSA key. Just can't figure for the life of me why he can't connect to 3G or 4G. Not sure where to go from here? Maybe trying to flashing latest stock rooted RUU? http://forum.xda-developers.com/showthread.php?t=1110733
Bumping for some attention.
Hey, happened to me a couple of times, it will come back. Maybe wipe everything again, have you tried ##data# and entering msl key, wait... Have you updated his data profile in settings
Sent from my PC36100 using XDA Premium App
Hello.....did that work for ya?
Sent from my PC36100 using XDA Premium App
Ok, was on the road when I had wife reply...lol.. When you rebooted the phone,did you wipe cache,and dalvik. Then try updating profile? It sounds weird,but has worked for me,without even updating profile. I have had no coverage before after flashing a Rom,also,did just that,and it came back. If rsa keys are present,that is good. If you would be kind enough to reply,whether fixed or not,would appreciate it,anyway,gonna move on...
Sent from my PC36100 using XDA Premium App
Cares said:
So my friend rooted his Evo with Unrevoked. I verified s-off.
What are his options here? Is it a bad radio or something that we can fix? Can we flash a stock rooted ROM and regain 3G? Remember, no nandroid was made unfortunately.
Click to expand...
Click to collapse
Did he try updating his profile & prl
Sent from my criffvo
Updating profile and PRL doesn't work. It keeps attempting to update but it is never successful.
I haven't had a chance to get his phone to just try reflashing a new ROM or stock ROM to see what will happen though.
He says using ##data# and entering his MSL code and changing EVDO to automatic doesn't work either.
Cares said:
Updating profile and PRL doesn't work. It keeps attempting to update but it is never successful.
I haven't had a chance to get his phone to just try reflashing a new ROM or stock ROM to see what will happen though.
He says using ##data# and entering his MSL code and changing EVDO to automatic doesn't work either.
Click to expand...
Click to collapse
I would start over again ... wipe completely with Calkulin's "fomat all" zip and flash a rooted stock rom like xhausx. Once the phone boots up, call Sprint and have them walk you through provisioning everything. Once all is well, then move into whatever custom stuff he wants.
wmdunn said:
I would start over again ... wipe completely with Calkulin's "fomat all" zip and flash a rooted stock rom like xhausx. Once the phone boots up, call Sprint and have them walk you through provisioning everything. Once all is well, then move into whatever custom stuff he wants.
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You took the words from my mouth!
Is he Flashing the RUU's or just running them through the computer? Normally, you sync your phone or through hBoot and then start the program, try flashing stock Froyo and then factory reset once flashed, it helps clear out traces of old roms etc. If you need anymore help feel free to ask, I would be more than happy!
I don't think it worked.
Calkulin's Format, flashed Odexed http://forum.xda-developers.com/showthread.php?t=1133379.
It showed 3G but I think it was misleading. Wiped and flashed to evodeck and it went back to showing 1x. My phone has 3G showing on evodeck next to his so he definitely has 3G coverage.
I guess it's just time to call Sprint for a re-provision? Does it have to be on a Sense ROM for them to reprovision?
Cares said:
I don't think it worked.
Calkulin's Format, flashed Odexed http://forum.xda-developers.com/showthread.php?t=1133379.
It showed 3G but I think it was misleading. Wiped and flashed to evodeck and it went back to showing 1x. My phone has 3G showing on evodeck next to his so he definitely has 3G coverage.
I guess it's just time to call Sprint for a re-provision? Does it have to be on a Sense ROM for them to reprovision?
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Click to collapse
you dont need Sprint to provision, just get your MSL code and do it your self plus I would do a search for people who may of had similar issues and see what they did. Now if that does not work then why dont you check what your network settings are.. See if its set to CDMA(Auto) I remember my Touch Pro I could of set it to 1x maybe something is getting stuck. I think its in ##3282 you check it and I also remember an app on the market called network that did it for you as well.
If that does not work then flash 3.70 radios and then a 3.70RUU and start from scratch.
He already tried ##data#. He can change his EVDO to automatic but it doesn't stay that way.
Alright I don't know how I fixed it but it's fixed.
Just cannot get 4G now. Wimax keys are present. It keeps scanning and cannot get connect. Previously could get 4G at these locations.
I am running EVO as donor/target phone, my is only 1x speed, no matter which rom I try
Synergery, Mik, Stock-Rooted, differ kernal, different PRL, check the data profile Automatic, Try restore but can not cat automatically update, still need to go qpst to update my profile. I have been working on this for two weeks. I went back to my orig phone, it show ev most of time, the speed is must faster than my evo. Searc all over from goole, still no luck, Anyone any idea to try
sitlet said:
I would try flashing the latest radios just to be sure. And tell your friend to always make a nandroid backup to avoid this problem in the future.
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Click to collapse
+1
i know this post is somewhat old. but Making a back up wont take hardly and extra time! always always make one unless you have 100% reliable roms already backed up.
Today I was just doing the normal stuff I always do then out of no where my phone just went to the PRL update tool and starting doing it without my permission. Any idea why this would have happened? I was using wifi connection for the internet. I have all the latest radios. I'm pretty sure I already had the PRL update as well.
runcool said:
Today I was just doing the normal stuff I always do then out of no where my phone just went to the PRL update tool and starting doing it without my permission. Any idea why this would have happened? I was using wifi connection for the internet. I have all the latest radios. I'm pretty sure I already had the PRL update as well.
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Yes, Sprint sends PRL updates to our devices, periodically, but I've never experienced where my EVO initiated the update.
Posting & replying from my EVO 4G
I guess mine did the same thing. The last time that i checked my prl was 01115. Now it's 60680. WTF?
Yes, Sprint does send update PRL because it has happened to me. I dont update PRL because of the bad 3g speed I get from sprint. If it updates and you want to go back to your desired PRL, there are some threads that gave PRL zips you can download and change them back. If yoy need a link let ne know, I'll try to send it when I can get on a comp.
Sent from my PC36100 using Tapatalk
Don't worry, your phone doesn't have a mind of its own. If you're using a Sense ROM then the update could happen systematically. Ona CM ROM or AOSP ROM you probably won't see it. The PRL.zip files can be found on a thread in this Dev Forum titled "7-4 new radios" something or other. Download and flash via recovery, no need to wipe
Hi, I decided to flash over to a sense rom and update my Data Profile and PRL.
The Data Profile and PRL gave me a 1012 error(Think that's right) and would not update them.
After I got the error on both of them, My internet stopped working.
Last time this happened sprint had me ##data# and reset my profile.
I do not remember what they had me do.
Can anyone help me fix or reset my Data Profile so that I can get data back?
Thanks
Did you do a nandroid back up of you stock rom? try flashing that back after clearing everything except sd card in recovery. If you did not do a back up of stock rom down load to your computer one from the forum like brads stock rom or fipmodz rom the then transfer to your sd card and flash see if that wors you can do your updates in those.
xNotta said:
Hi, I decided to flash over to a sense rom and update my Data Profile and PRL.
The Data Profile and PRL gave me a 1012 error(Think that's right) and would not update them.
After I got the error on both of them, My internet stopped working.
Last time this happened sprint had me ##data# and reset my profile.
I do not remember what they had me do.
Can anyone help me fix or reset my Data Profile so that I can get data back?
Thanks
Click to expand...
Click to collapse
You can read this post and see if it helps.
http://forum.xda-developers.com/showpost.php?p=7027238&postcount=1
Should get you back up and running.
Thanks for the replies.
I fixed it by downloading another rom (From shipped-roms.) and flashed it.
Went into update PRL and Profile and they both updated without any issues.
I now have internet back on CM
Apparently the sense rom I flashed the first time has something wrong with it.
Even though their post said all they did was add su/root.
I tried the bad rom again and I am still getting the "-1012 error" and it still breaks internet.
If anyone else has this problem, download the stock rom from a more trusted source, not a random users forum post on here. Then try to update.
Thanks again.
xNotta said:
Thanks for the replies.
I fixed it by downloading another rom (From shipped-roms.) and flashed it.
Went into update PRL and Profile and they both updated without any issues.
I now have internet back on CM
Apparently the sense rom I flashed the first time has something wrong with it.
Even though their post said all they did was add su/root.
I tried the bad rom again and I am still getting the "-1012 error" and it still breaks internet.
If anyone else has this problem, download the stock rom from a more trusted source, not a random users forum post on here. Then try to update.
Thanks again.
Click to expand...
Click to collapse
That link was to Calkulin's Flashable zip for the Radios. I have used it and can verify it as a valid method of updating. What rom did you use the first time that was bad? Just for curiosity reasons.
And if it happens, just call sprint, they can force push a prl and profile update to the phone, if you are on a sense (preferably stock) rom obviously.
Ok guys, i need some help... my profile/prl update has not worked for a long time, i get error code 4 (contact customer service). i assumed this was simply an issue with the ROM i was using however i flashed everything back to stock with odin. I am running stock everything with the latest FG01 modems. I still could not update my profile or prl.
So i thought maybe something was messed up in my programing so i ##RTN ed the device... now it wont activated at all... i get the same error code when trying to activated. So now i have no data/voice or text.
Anyone have any ideas on what i am missing?
please close... was a provisioning issue with Sprint. I ESN swapped to a different device then right back and i am GTG... thanks
lordelfkin said:
Ok guys, i need some help... my profile/prl update has not worked for a long time, i get error code 4 (contact customer service). i assumed this was simply an issue with the ROM i was using however i flashed everything back to stock with odin. I am running stock everything with the latest FG01 modems. I still could not update my profile or prl.
So i thought maybe something was messed up in my programing so i ##RTN ed the device... now it wont activated at all... i get the same error code when trying to activated. So now i have no data/voice or text.
Anyone have any ideas on what i am missing?
Click to expand...
Click to collapse
I had this issue ...
Fix: when updating both Prl and profile make sure you're on Wi-Fi. Period. If you are not it won't update.
So if you want simply flash the ROM u like, sign in to Google and let it update .the manually update both prl and profile. Again on WiFi.