Develop Bugs

[Q] Profile and PRL update problems!

When I try to update my profile or PRL I continually get an error message : Profile update could not be completed. Please try again later. If the problem persists , you may need to contact Customer service. Error code:1012.
I am running OmegaEVO v.1.1 with stock HTC kernel the rom comes with. Any ideas???

I've got the same problem! And also no answer...
edit#2: I actually have the current prl 60671
Which do you have?

Same problem. It happened after I restored a nandroid backup onto a replacement phone. hard resetting fixes the problem but I refuse to reinstall and reconfigure all of my apps just to get this working.
There has to be a file somewhere that we can delete to get this working again.

Mine is 60671 too, but when I used to hit update for either prl or profile it would at least tell me it was up to date or something. Now I just get the error.

If your **** is rooted, you dont ever update the prl.. its bad news

The Sprint lovers Rom thread has a link to the updated wimax and prl's
Sent from the edge of hell

@thlinx Are you sure you are not getting the PRL confused with something else?
Has anyone tried doing a ##3282# > edit > restore?
Sent from my PC36100 using XDA App

I''m having the same problem...I have the latest PRl though...but when I try to update my profile, it just stays stuck on "The network is preparing your services..." and doesn't do anything from that point on.

Same here. Restoring did nothing.
Sent From My HTC Evo 4G Using Tapa Talk Pro!

thlinx said:
If your **** is rooted, you dont ever update the prl.. its bad news
Click to expand...
Click to collapse
Wrong dude.
Sent from the void...

thlinx said:
If your **** is rooted, you dont ever update the prl.. its bad news
Click to expand...
Click to collapse
Rooting and PRLs have nothing to do with each other. :\

aaronborrego said:
When I try to update my profile or PRL I continually get an error message : Profile update could not be completed. Please try again later. If the problem persists , you may need to contact Customer service. Error code:1012.
I am running OmegaEVO v.1.1 with stock HTC kernel the rom comes with. Any ideas???
Click to expand...
Click to collapse
i'm on the same boat as you. anybody knows how to fix this?

hoping for a fix. i have the exact same error number. =//
its a recent problem.

I am getting the same problem. I am fully rooted running CM6.1 so I flashed one of the Stock rooted Froyo ROMs. PRL updated no problem to 60671. When I tried to update my PRI to 1.40 I have continually gotten this error and I have no data connection. I am going to try flashing the Sprint Lovers package and see what happens.

*** UPDATE ***
Hallelujah! I flashed the Sprint Lovers complete package and it looks like I'm back in business. PRI is 1.77_003 PRL is 60671. I have a network connection again and it looks like everything is working.
Now to get CM6.1 back and life will be good.

Flashed with new mikfroyo rom & kernel it comes with, still get same error when I hit the update buttons for prl and profile. Also tried the wimax etc update from Sprint lovers, but no fix.

same here with the newest steelH rom. i nadroided back to stock and it worked? any idea what the issue is and how to fix this? i also did a data profile restore to no avail.

thlinx said:
If your **** is rooted, you dont ever update the prl.. its bad news
Click to expand...
Click to collapse
Sayyyyyyyy whhhhaaaaaaaaaaaa!??
Not true.
Edit: just saw others have already addressed! Oh well... I stand by it

Has anyone found a solution to this problem? I actually unrooted my EVO and I still get the error. After 8 different calls to Sprint they still can't get my 3G data working or my phone to complete a profile update or handsfree activation.

hax3d said:
Has anyone found a solution to this problem? I actually unrooted my EVO and I still get the error. After 8 different calls to Sprint they still can't get my 3G data working or my phone to complete a profile update or handsfree activation.
Click to expand...
Click to collapse
i was had the same i turned off the phone took out the battery and waited for a minute then put the battery in turned back on as soon as i could i updated the profile and it worked for me also make sure your screen dose not turn of and you do not hit any buttons work for me hopefully you can get it to work good luck

[Q] Data network not connecting

Hi. Well I had rooted my phone and was running CM6.1.1 with snapdragon kernel. When the evo shift came out, I bought it and changed over to the shift. 3days in to using shift, the micro usb port failed and would not charge. It wouldn't even recognize when connected to my computer. So had to go and return it.
But when I changed over to evo, it started having problems with data connection. I could make calls but it would not be able to connect via 3g. It could connect through wifi but that was it.
So I unrooted my phone using .ruu and haven't tried it yet. Could you guys help me out and advise me in what option I have. Thanks again.

I had a similar problem when I had my hero....I lost 3g and ended up finding the solution was to wipe all, flash a sense rom and then go back to cyanogen....

Thanks. I'll try that and see what happens. I'll switch to evo tomorrow and see how it goes..

i had a similar problem with 3g data being very faulty after i updated all of my radios to the latest versions. what i did to fix the problem was full data/cache/dalvik wipe and then flash the radio: EVO_Radio_2.15.00.11.19, flash the wimax:EVO_WiMAX_27167_R01, and flash the PRI: EVO_PRI_1.77_003. Prior to that, i had the latest PRI and it would constantly screw with my data connection, so whatever you do, do not update to the latest PRI. Its actually been said that something weird is up with it and that this problem is common.
the radios can be found right here:
http://forum.xda-developers.com/showthread.php?t=715485
good luck man, hope this helped!

I have the same issue. I went from CM7 to a sense ROM and I still dont have date even after the new radio updates. Is there anything else I can do?

Have you already tried reverting back to your old radio that worked?

sure did. Nothing.

I actually did a full unroot using ruu. Then started my phone again back in stock mode. It worked after full unroot. Now I re-rooted my phone and back to using CM6.1.1 with snap dragon kernel.

Same Issue Please Help
Im having the same issue as the OP. I went from CM7 to a sense ROM and lost my Data connection. I can only connect through wifi. However I can't update my profile or my PRL This is a pretty big issue for me as I can't use any data features on the phone except when connected via wifi.
Can someone please suggest a way to re-establish my ability to connect to the sprint network. I do not have 4G in my area so I can't try that route. I have searched the forum for the last day and a half and still haven't found a solution. Ive tried reflashing the newest radios and still no luck. I have cleared the dalvik, cache and factory data reset mutiple times and I have tried sprint lovers newest ROm and also even tried reverting back to the original backup I took when I first rooted before I flashed any ROM's and still no luck. I also tried the ##3283#/MSL code/Data/ restore option and still nothing.
ANY Suggestions? Unrooting would be a last resort option followed by going to sprint and getting a new phone.

roger69504 said:
Im having the same issue as the OP. I went from CM7 to a sense ROM and lost my Data connection. I can only connect through wifi. However I can't update my profile or my PRL This is a pretty big issue for me as I can't use any data features on the phone except when connected via wifi.
Can someone please suggest a way to re-establish my ability to connect to the sprint network. I do not have 4G in my area so I can't try that route. I have searched the forum for the last day and a half and still haven't found a solution. Ive tried reflashing the newest radios and still no luck. I have cleared the dalvik, cache and factory data reset mutiple times and I have tried sprint lovers newest ROm and also even tried reverting back to the original backup I took when I first rooted before I flashed any ROM's and still no luck. I also tried the ##3283#/MSL code/Data/ restore option and still nothing.
ANY Suggestions? Unrooting would be a last resort option followed by going to sprint and getting a new phone.
Click to expand...
Click to collapse
going to a sense rom, dialing ##data# and then entering your msl, then going to edit mode, top section, hit menu, and do a reset?
this usually fixes alot of data issues from what i am aware. It won't harm your phone anyway.

Yeah I have tried the ##data# restore multiple times and still nothing. It will reboot and begin the hands free activation but it never successfully completes it. Afterwards when I try to update profile it just sits in a loop saying "the network is preparing you services..." for 20 mins and then times out with nothing happening. I even tried the ##data# restore method again after reading this, for good measure, and still nothing.
Is it possible to connect via 4G and update my profile even tho I cant via 3G? I'm about an hour away from any 4G service I think Cincinnati may be the closest.
this is extremely frustrating and the worst part is that I dont know how it happened as I followed every instruction to the tee and Ive flashed mutiple multiple ROMS over the last 6 months and have had no problem until I tried going from CM7 to myn's warm2.2 rls5. After flashing the ROM and wiping EVERYTHING except the SD card I flashed the new Radio's (Cualkin's Combo pack with the newest Radios) and that's when I noticed the data connection was gone. I'm not sure as which step of the process caused the issue as I didn't notice it until I began to go thru the initial setup on the phone and was unable to connect to my gmail account.
I have backed up a few versions of rom's. Would they have the Data info I need and maybe a could just copy and paste a file or does this info need to be downloaded from sprint in order to setup the phone?
Please any advice??? I'd like to try all my options before I reroot and exchange it, If unrooting and returning is my only option can someone please point me to a good guide for the process? I used Unrevoked 3.21 for the root.

No 3G or 4G - 1x only - No Nandroid Backup HELP!

So my friend rooted his Evo with Unrevoked. I verified s-off.
He copied a PC36IMG onto his SD which turns out was some 2.1 rooted stock ROM. After doing that his phone could not make/receive calls/text or connect to 1x/3G/4G. Basically an expensive phone that has no phone functions. Everything else works (WiFi included). He flashed http://link.geekfor.me/rootedromzip onto his phone from http://forum.androidcentral.com/htc...vo-install-clockwork-recovery.html#post165998.
When I looked at it, he still did not have a custom recovery so I flashed Amon RA PC36IMG. Full factory wiped data/cache/dvalik. Flashed Synergy RC1. Phone still could not make/receive calls and was getting Error 16 when trying to call. Called Sprint and they reprovisioned phone and fixed calls and texting. Noticed his phone is stuck on 1x and cannot connect to 3G when my phone next to his works fine. Did not test 4G yet since I have poor 4G coverage in my area. Cannot update his profile - just sits there like something is happening but it never completes.
What are his options here? Is it a bad radio or something that we can fix? Can we flash a stock rooted ROM and regain 3G? Remember, no nandroid was made unfortunately.

I would try flashing the latest radios just to be sure. And tell your friend to always make a nandroid backup to avoid this problem in the future.

Well his first time flashing. I think he mistakenly thought the PC36IMG as a custom recovery but it was actually an entire ROM.
Didn't have a chance to nandroid. I'm instructing him how to update newest radio combo and seeing what happens.
Update: Flashed latest combo radio. Updated profile and PRL. Still stuck on 1x even after reboot. Is he hosed? Does Sprint have to do something on their end to fix his EVDO? 4G isn't working either by the way.
Update 2: Wimax Keys Checker - https://market.android.com/details?id=com.joeykrim.wimaxkeys says that RSA Key is present. Relieved that he didn't lose his RSA key. Just can't figure for the life of me why he can't connect to 3G or 4G. Not sure where to go from here? Maybe trying to flashing latest stock rooted RUU? http://forum.xda-developers.com/showthread.php?t=1110733

Bumping for some attention.

Hey, happened to me a couple of times, it will come back. Maybe wipe everything again, have you tried ##data# and entering msl key, wait... Have you updated his data profile in settings
Sent from my PC36100 using XDA Premium App

Hello.....did that work for ya?
Sent from my PC36100 using XDA Premium App

Ok, was on the road when I had wife reply...lol.. When you rebooted the phone,did you wipe cache,and dalvik. Then try updating profile? It sounds weird,but has worked for me,without even updating profile. I have had no coverage before after flashing a Rom,also,did just that,and it came back. If rsa keys are present,that is good. If you would be kind enough to reply,whether fixed or not,would appreciate it,anyway,gonna move on...
Sent from my PC36100 using XDA Premium App

Cares said:
So my friend rooted his Evo with Unrevoked. I verified s-off.
What are his options here? Is it a bad radio or something that we can fix? Can we flash a stock rooted ROM and regain 3G? Remember, no nandroid was made unfortunately.
Click to expand...
Click to collapse
Did he try updating his profile & prl
Sent from my criffvo

Updating profile and PRL doesn't work. It keeps attempting to update but it is never successful.
I haven't had a chance to get his phone to just try reflashing a new ROM or stock ROM to see what will happen though.
He says using ##data# and entering his MSL code and changing EVDO to automatic doesn't work either.

Cares said:
Updating profile and PRL doesn't work. It keeps attempting to update but it is never successful.
I haven't had a chance to get his phone to just try reflashing a new ROM or stock ROM to see what will happen though.
He says using ##data# and entering his MSL code and changing EVDO to automatic doesn't work either.
Click to expand...
Click to collapse
I would start over again ... wipe completely with Calkulin's "fomat all" zip and flash a rooted stock rom like xhausx. Once the phone boots up, call Sprint and have them walk you through provisioning everything. Once all is well, then move into whatever custom stuff he wants.

wmdunn said:
I would start over again ... wipe completely with Calkulin's "fomat all" zip and flash a rooted stock rom like xhausx. Once the phone boots up, call Sprint and have them walk you through provisioning everything. Once all is well, then move into whatever custom stuff he wants.
Click to expand...
Click to collapse
You took the words from my mouth!
Is he Flashing the RUU's or just running them through the computer? Normally, you sync your phone or through hBoot and then start the program, try flashing stock Froyo and then factory reset once flashed, it helps clear out traces of old roms etc. If you need anymore help feel free to ask, I would be more than happy!

I don't think it worked.
Calkulin's Format, flashed Odexed http://forum.xda-developers.com/showthread.php?t=1133379.
It showed 3G but I think it was misleading. Wiped and flashed to evodeck and it went back to showing 1x. My phone has 3G showing on evodeck next to his so he definitely has 3G coverage.
I guess it's just time to call Sprint for a re-provision? Does it have to be on a Sense ROM for them to reprovision?

Cares said:
I don't think it worked.
Calkulin's Format, flashed Odexed http://forum.xda-developers.com/showthread.php?t=1133379.
It showed 3G but I think it was misleading. Wiped and flashed to evodeck and it went back to showing 1x. My phone has 3G showing on evodeck next to his so he definitely has 3G coverage.
I guess it's just time to call Sprint for a re-provision? Does it have to be on a Sense ROM for them to reprovision?
Click to expand...
Click to collapse
you dont need Sprint to provision, just get your MSL code and do it your self plus I would do a search for people who may of had similar issues and see what they did. Now if that does not work then why dont you check what your network settings are.. See if its set to CDMA(Auto) I remember my Touch Pro I could of set it to 1x maybe something is getting stuck. I think its in ##3282 you check it and I also remember an app on the market called network that did it for you as well.
If that does not work then flash 3.70 radios and then a 3.70RUU and start from scratch.

He already tried ##data#. He can change his EVDO to automatic but it doesn't stay that way.

Alright I don't know how I fixed it but it's fixed.
Just cannot get 4G now. Wimax keys are present. It keeps scanning and cannot get connect. Previously could get 4G at these locations.

I am running EVO as donor/target phone, my is only 1x speed, no matter which rom I try
Synergery, Mik, Stock-Rooted, differ kernal, different PRL, check the data profile Automatic, Try restore but can not cat automatically update, still need to go qpst to update my profile. I have been working on this for two weeks. I went back to my orig phone, it show ev most of time, the speed is must faster than my evo. Searc all over from goole, still no luck, Anyone any idea to try

sitlet said:
I would try flashing the latest radios just to be sure. And tell your friend to always make a nandroid backup to avoid this problem in the future.
Click to expand...
Click to collapse
+1
i know this post is somewhat old. but Making a back up wont take hardly and extra time! always always make one unless you have 100% reliable roms already backed up.

Failed prl/profile/activation (sprint)

Ok guys, i need some help... my profile/prl update has not worked for a long time, i get error code 4 (contact customer service). i assumed this was simply an issue with the ROM i was using however i flashed everything back to stock with odin. I am running stock everything with the latest FG01 modems. I still could not update my profile or prl.
So i thought maybe something was messed up in my programing so i ##RTN ed the device... now it wont activated at all... i get the same error code when trying to activated. So now i have no data/voice or text.
Anyone have any ideas on what i am missing?

please close... was a provisioning issue with Sprint. I ESN swapped to a different device then right back and i am GTG... thanks

lordelfkin said:
Ok guys, i need some help... my profile/prl update has not worked for a long time, i get error code 4 (contact customer service). i assumed this was simply an issue with the ROM i was using however i flashed everything back to stock with odin. I am running stock everything with the latest FG01 modems. I still could not update my profile or prl.
So i thought maybe something was messed up in my programing so i ##RTN ed the device... now it wont activated at all... i get the same error code when trying to activated. So now i have no data/voice or text.
Anyone have any ideas on what i am missing?
Click to expand...
Click to collapse
I had this issue ...
Fix: when updating both Prl and profile make sure you're on Wi-Fi. Period. If you are not it won't update.
So if you want simply flash the ROM u like, sign in to Google and let it update .the manually update both prl and profile. Again on WiFi.

Need flashable zip of latest Virgin Mobile PRL

[SOLVED]
I suddenly began having signal issues after virgin Mobile began "upgrading" the latest few weeks (towers/system). Well, the customer service rep told me to "update my profile" in settings, but I'm running CM10.1 and I can not find any option for this. So, after doing what research I could on here, I think I have found that I need to get the latest VM PRL in a flashable zip.
If there isn't one, do I have to go back to a sense based rom in order to do this? Then, when I wipe that and put CM10.1 on it, will it remain updated (as in, is this a firmware update that won't wipe with the system?)?

What is your PRL?

61008

If I need to revert to stock in order to update my profile, since I goofed when I first began flashing roms and forgot to back mine up (on the newest radio)...would grabbing a backup from a friend's phone (exact same one on same network) and putting it on my sd card and flashing it as if I didn't forget...would this work? I mean, it isn't specific to her phone number/ESN etc, right? Or is it?

I flashed your rooted stock rom and then tried to do a system update and nothing. So, I called into customer care and turns out there is a power outage in my area and I'm to call them back after 5pm. :/
Anyhow, this should allow me to update my PRL later, right?

Looks like you already have the updated PRL

russellvone said:
Looks like you already have the updated PRL
Click to expand...
Click to collapse
So, you haven't been having any signal problems?
Also, I went back to stock with the rooted one you made and the "My account" app from VM keeps telling me that there is an updated PRL available for download, but I it won't download.

zombiegirl2010 said:
So, you haven't been having any signal problems?
Also, I went back to stock with the rooted one you made and the "My account" app from VM keeps telling me that there is an updated PRL available for download, but I it won't download.
Click to expand...
Click to collapse

My signals been great it must be your location because I don't have that option to update

I spoke to customer care again yesterday evening and he assured me that there wasn't any updates pending and it was simply a down tower. :/

Please post solved in your op title