I am hoping to get some help from you guys, I have Tmobile Samsung Note 2 stock version without root most updated firmware (June update). My problem: my contacts are disappearing from time to time, so in order to show up again, I have to reboot. It shows up but disappears in a while. So I called tmobile with the problem and they provided me with the following solution. However, it didn't help and I am tired of loosing contacts from time to time. Your help and guidelines would be HIGHLY appreciated. Thanks in advance.
Wipe cache partition to clear system memory
If the phone is not working correctly, you may need to reset it. Whereas a hard reset deletes all your information, clearing the system cache does not erase any personal data or settings.
To wipe the cache partition, follow these steps:
Remove the battery and then re-insert it.
Press and hold the Volume up key, the Home (center) key and Power key simultaneously for 10 seconds.
The Android system recovery menu will appear.
Use the Volume up and down keys to select "wipe cache partition."
Press the Power key to select.
Use the Volume up and down key to select "reboot system now."
Press the Power key to reboot.
Prepare for a master reset and back up data on Android
created by Michael McEwan on Sep 2, 2011 11:50 AM, last modified by Michael McEwan on Dec 13, 2012 10:08 AM
Version 14
Available Externallyhttp://support.t-mobile.com/docs/DOC-2521
Understanding the Issue
A master reset is sometimes called a factory data reset or a hardware reset (hard reset for short).
A master reset restores the phone to its original factory settings, as if it is new again. As part of this process, it deletes the information stored on the device. Information stored on the memory card or synchronized to a Google account is usually saved. However, some devices give the option to erase information from the memory card. You must back up any data that you could lose. Some devices include a built in back up option or settings. Review the device Specs & features or Common procedures for any back up applications that are available.
Help & How to
Turn off Automatic Backup
Android can automatically back up your settings. However, if you automatically back up and restore your settings when you perform a reset, it can cause any problems to return. T-Mobile recommends that you turn off this feature. To turn it off, follow these steps:
From the Home screen, press the Menu key.
Tap Settings.
Tap Privacy.
Tap the Back up my settings check box to clear it.
Tap OK.
Make sure there is no check mark in the Back up my settings check box.
Record & Sync Accounts
Make sure you know the Google account on the device, you remember the password, and that you back up your data.
From the Home screen, press the Menu key.
Tap Settings.
Tap Accounts & sync.
Look for a Google aaccount that is synchronized here, as well as any other email addresses. Write down these accounts, so that you can use them after the master reset.
Note: If you do not know your password, go to https://www.google.com/accounts/recovery from a computer.
Touch Sync all button to back up your synchronized data.
After the reset, sync the phone to your accounts to restore contacts and other things stored on them.
Contacts
Make sure your contacts are backed up, and not just stored in your phone memory:
From the Home screen, tap the All apps button.
Tap Contacts or People.
Press the Menu key.
Tap View or Display options.
View the number next to Phone( ).
If it says Phone (0), then you have zero contacts stored on the phone.
You backed up all your contacts when you synchronized your Google, T-Mobile Contacts Backup, and Exchange ActiveSync accounts. Skip to the next set of steps.
If it says Phone (1) or higher, then you have contacts that will be lost unless you back them up. You may use one of the following:
Export contacts:
Press the Back key to return to the Contacts list.
Press the Menu key.
Tap Import/Export.
Tap Export to SD card.
Note: Only Android 2.1 and newer can back up to the SD card. For older versions of Android, you can select Export to SIM card, but this may lose contact information. Alternately, you can download a non-T-Mobile application in the Play Store that can back up your contacts. T-Mobile does not support these applications, but you can contact the developer for help. You may try: MyBackup.
After the reset, you can access this menu to import your contacts from the SD card.
Move contacts from Phone memory to Gmail or MobileLife.
Back up contacts to an app, such as Dropbox or other third-party options.
From a computer go to Gmail.com, and enter your contacts.
Calendar
Calendar items are saved on the servers of Google or your Exchange account. After the sync instructions above, you can check they are backed up:
From a computer, access where your calendar items are stored: www.google.com/calendar or your Micrsoft Outlook calendar.
Make sure all your calendar items appear on Google or Outlook.
Email
Email is stored on the servers of the email provider, not on the device. Downloaded email attachments are stored on the memory card. You do not need to back it up.
Check for any saved drafts of email. Send them before the reset, because they may be erased.
Text Messages (SMS) & Picture Messages (MMS)
Android does not back up your text messages (SMS) and picture messages (MMS).
Note: There are non-T-Mobile applications in the Play Store that can back up your messages. T-Mobile does not support these applications, but you can contact the developer for help. You may try SMS Backup (save messages on your Gmail account) or SMS Backup and Restore (save messages to the memory card).
It is recommended that you do NOT restore the messages after the reset. Having many messages can cause phone problems.
Applications
Play Store
Free applications
Play Store
Paid applications
Amazon Appstore
All applications
Free apps do not appear in the Play Store automatically. So, you either need to:
Before the reset, write down all your free application names, so you can search for them them in the Play Store later.
OR
After the reset, on a computer, go to: https://market.android.com/https://play.google.com/store
Click My Android Apps.
Click the names of your applications, and click the Install button.
Paid applications are already saved to your Google account. So, you can:
After the reset, open Play Store.
Press the Menu key.
Tap My Apps.
Tap your apps that show as Purchased to install them.
If you use Amazon Appstore, it saves all your free and paid Amazon downloads on your account. So, you can:
After the reset, install the Amazon Appstore app again.
Log in to your Amazon account.
Follow the prompts to reinstall the apps.
If the app stored data (save games, high scores, memos, preferences, etc.) on:
The memory card, then the data will be saved.
The phone memory, then the data will be lost.
Note: There are non-T-Mobile applications on the Play Store that can back up your app data. T-Mobile does not support these applications, but you can contact the developer for help. You can try: App Backup & Restore.
Media
Android saves your media (pictures, photos, videos, music) on the memory card. It will be saved.
Note: The Samsung Vibrant is different and can store media on the internal memory. To move the files to the SD card, tap Applications, Files, tap and hold the file or folder you want to move, tap Move, the folder you want it in, and Move Here. The LG G2x also has more internal space to store media, but a master reset does not delete it.
Memory card
Some Android devices give you the option to erase the contents of the memory card. In most cases, this is not necessary. We advise you not to erase the memory card unless it is completely necessary, because it contains most of your information.
You may choose to erase the memory card if you think that an application has stored corrupted information on it. To back up your memory card, follow these steps:
Connect your phone to a computer with a USB cable.
When the computer shows a Removable disk popup, select Open folder to view files.
Note: If the computer does not show the phone as a drive, then pull down the Notification bar and change the USB connection type to Disk drive.
Copy all the files from your memory card to a folder on your computer.
After the reset, you can do the same thing to move them back. Do not copy any files back to the memory card if you suspect they are corrupted, or the problems will return.
Master reset
A master reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card or memory card (if available).
To perform a hard reset, follow these steps:
Back up all necessary data that is on the internal memory.
From any Home screen, tap the Menu key.
Tap Settings.
Scroll to and tap Back up and reset.
Tap Factory data reset.
Tap Reset device.
Tap Delete all.
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See if anyone can help me with my findings; so as my contacts were disappearing, one time accidently I went into to task manager, cleared my Rom in rom manager and all my contacts came back. So, didn't have to reboot anymore. Though, from time to time my contacts still disappears and it has to with some apps in my rom, just cannot figure this out. If anyone can share some thoughts would be useful. Thanks
Sent from my SGH-T889 using xda premium
Do you have automatic restore active in settings? Do you have your contacts hosted in Outlook or another similar external source?
Hastily spouted for your befuddlement
Coug76, yes, I do have an automatic restore setup and my sync setting for contacts are for Google (gmail) only.
Sent from my SGH-T889 using xda premium
Try turning that off for a little while and see if it helps.
Hastily spouted for your befuddlement
I have turned off auto sync for a while but my contacts still disappears. ..
Sent from my SGH-T889 using xda premium
Related
Sorry to be a noob but I cant think of a valid way to backup all my contacts on my phone and also any other data stored on the phone memory such as email account.
I have a problem whereby when my phone is set to vibrate, it doesn't when receiving a text message and I have tried all settings to make it, but to no avail, I have been advised to reset to factory settings to restore this back to normal.
Any ideas people?
Your contacts should automatically sync to the Google servers if I'm not mistaken?
How do you mean? auto sync? are you reffering to the Sync mode on PC, or just by using the phone and using the internet google would take a copy?
Desire does auto backups for specific things, not for contacts though (if you are not syncing)
To backup your contacts manually go to People - > Menu ->Import/Export -> Export to SD card
Hi sorry to revive an old thread, but how do you then reinstall the contacts after a factory reset?
Edit: Ignore that, People - menu - import export - import from sd card!
I am going to do a hard reset on my phone to try and get my headset buttons working again, but I want to know in advance what pains I will have to go through to get all my settings, apps, and data back afterward.
I have the free version of MyBackup, with which I have saved backup files to my SD card. After the reset do I just download this one app to reinstate my backed up data, or are there hoops to jump through first?
What other information is needed, passwords, server addresses, etc, that might need to added manually so I can even get the phone ready to download?
Your phone should be set to automatically back up certain data and settings to your microSD card, such as your bookmarks and Wi-Fi passwords.
Your phone backs up the following types of data and settings whenever there are new additions or changes:
* Text and multimedia messages
* Settings in the Messages application
* Web bookmarks
* Keyboard dictionary
* Settings in your phone that fall under these categories:
o Wireless & networks
o Sound & display
o Location
o Applications
o Date & time
o Language & keyboard - only the Locale setting
After you do a factory reset or upgrade the phone software, your phone will restart and let you restore the saved data and settings in your storage card back to your phone.
Turning automatic backup on or off
1. From the Home screen, press MENU, and then tap Settings.
2. Scroll down the screen, and then tap Privacy > Back up my data & settings.
3. Select or clear the Back up my data & settings check box to turn automatic backup on or off.
You can also restore apps from the Marketplace by logging into your linked Google Account and installing each one separately.
MyBackup Pro is only useful if you are rooted to backup all your apk's and data settings.
Hi everyone, i am very annoyed because everytime i flash a new rom google restores all of my settings and apps from my previous phone (hd2) and i haven't found a way to disable this feature, can anyone help, btw the feature backup/restore data from google accont doesen't work
you
You'd better change you email xP
After flashing a new ROM and when prompted to sign in to Google, skip this part for now (there is normally a skip function, or you can try pressing home or back button).
From there go to your "Settings">"Privacy" and Un-check "Back up my data" and "Automatic Restore".
Then you are free to go to "Settings">"Accounts & Sync">"Add Google Account", to get your Contacts, Gmail and Browser synced.
The scheme with the signing in after unchecking seems to be working but i'm still wondering how to make the information on the google servers go away
Sent from my Desire HD using XDA App
dstylazz said:
After flashing a new ROM and when prompted to sign in to Google, skip this part for now (there is normally a skip function, or you can try pressing home or back button).
From there go to your "Settings">"Privacy" and Un-check "Back up my data" and "Automatic Restore".
Then you are free to go to "Settings">"Accounts & Sync">"Add Google Account", to get your Contacts, Gmail and Browser synced.
Click to expand...
Click to collapse
i was getting mad every time my phone started downloading all those app on its own thank god i have a solution now
Does it still download every app when you first sync up? I thought it just loaded contacts and calender/docs and probably drive stuff now.
The last time I did a full wipe it didn't do this for me. That would be a nightmare because every app I have ever downloaded is in my market library when I got to play.google.com on my laptop. If anything I would like to trim that down and remove selective apps. There are some that are just rubbish now that I would never use. Just downloaded to try for example.
it would be really nice if yo could manage your backup data, select what yo want to restore like wireless settings or wallpapers or ringtones
Although you can not get to actually see the data, have a look HERE On the point of disabling and deleting the back ups through ADB command prompt
dstylazz said:
Although you can not get to actually see the data, have a look HERE On the point of disabling and deleting the back ups through ADB command prompt
Click to expand...
Click to collapse
I know this is an old thread, but here is some info from the docs about "bmgr"
http://developer.android.com/tools/help/bmgr.html
Warning! When backup is disabled, the current backup transport will explicitly wipe the entire active data set from its backend storage. This is so that when a user says they do not want their data backed up, the Backup Manager respects that wish. No further data will be saved from the device, and no restore operations will be possible, unless the Backup Manager is re-enabled (either through Settings or through the above bmgr command).
Click to expand...
Click to collapse
This implies disabling backup deletes all backed up files on the server.
I have a GN2 with the latest ARHD (12.0) installed. Just noticed that it will not sync to Google, I always get the message "sync is currently experiencing problems, it will be back shortly"
Except that it never does.
As a result I can't sync contacts, Chrome settings, and can't even log in to Google+ on the GN2. I don't know how long this has been happening.
Yet on my Galaxy Nexus I never have a problem with the same account. Google syncs every time. So it's not a Google-side problem, but a phone-side problem. . Does anyone know how I can fix this, short of a factory reset? (a factory reset would mean setting everything up from scratch, since nothing has been synced or saved).
I wouldn't recommend factory reset but if it comes to it then there are numerous other apps to backup your stuff.
Sent from my GT-N7100 using xda app-developers app
This usually happen when contact storage or calendar storage file corrupted.
follow these steps
- make sure ALL your contact and calendar are already on Google account or you will lose all these data during this process.-
1. go to clear data of "Contact", "Contact Storage Data", "Calendar" "Calendar Storage Data" in "application manager"
2. remove your google account in your phone.
3. reboot your phone(require) or reboot to recovery do cache and dalvik cache wipe(optional)
4. add back your google account in your Galaxy Note 2.
5. wait your phone sync your cloud data back in your phone.
Done.
This has 99% chance to solve your problem.
I've just lost ALL of my calendar events.
My phone was not setup to automatically sync so I manually synced yesterday in order to back it up.
As it had been a while since the last time, Android told me that there were too many deleted items. I followed a fix I found online, (Settings > Applications > Manage Applications > All > Calendar Storage > Clear data) and then seconds later was prompted with a system message about deleting these items too, which I did.
I've now gone to my calendar on my phone, and ALL events are gone. Is it at all possible to restore my calendar? I use it for everything and will now miss important events if I can't get them back.
I've tried Spanning's Undelete but that only seems to work for individual, manually deleted items. Can I recover the cleared data in a similar way to undeleting a file on a PC?
:crying: