Hello everybody,
my girlfriend have an a Sony xperia s and for awhile when she having a phone call
and put the phone against her ear the screen does not turning off the buttons are been pressed
by her cheek, this causes a lot of embarrassment when the call is disconnected in the middle of an important call,
most of the time the button just pressed and the other side just hearing an annoying tone.
this is annoying and i don't know how to help her with that.
is there any good solution for this problem?
i tried to look for this problem in the search engine of this forum
and all i found was the same problem but in HTC phone that runs Windows Mobile, that didn't helping me...
thanks for anyone who can help me with that...
Try rebooting/resetting.
If problem persists then the proximity sensor may be faulty. Take it to Sony, coz it's a hardware problem.
Sent from my LT26i using xda app-developers app
bluechelsea said:
Try rebooting/resetting.
If problem persists then the proximity sensor may be faulty. Take it to Sony, coz it's a hardware problem.
Sent from my LT26i using xda app-developers app
Click to expand...
Click to collapse
Thank's i'll try it and come back with an answer if it works or not...
hope that is not an hardware issue..
update:
reboot didn't solve the problem
Did it work before?
Sent from my Xperia S using Tapatalk 2
Ben36 said:
Did it work before?
Sent from my Xperia S using Tapatalk 2
Click to expand...
Click to collapse
Yes it is worked before, i don't know what happened that caused this...
Whiplash83 said:
Yes it is worked before, i don't know what happened that caused this...
Click to expand...
Click to collapse
Perhaps her phone is dirty, so the sensor won't work.. You know women, they don't care about technology.
Clean the screen left next to the Sony logo real good
My first opinion is hardware issue. It can be said that the proximity sensor is faulty. My second one is software. maybe she install a program that uses or control the proxomity switch that causes it to malfunction having a conflict with other programs. My third is that, as early as possible if its hardware issue, go now to sony service center for them to figure it out, use your warranty card, that may cause no additional problem right? Smile!
You could try re flash the firmware with flashtool
Sent from my Xperia S using Tapatalk 2
ShabNador said:
Perhaps her phone is dirty, so the sensor won't work.. You know women, they don't care about technology.
Clean the screen left next to the Sony logo real good
Click to expand...
Click to collapse
she taking care of her phone more then anybody i know...
the phone is completely clean and safe, so most probably is it's something else.
Jugen27 said:
My first opinion is hardware issue. It can be said that the proximity sensor is faulty. My second one is software. maybe she install a program that uses or control the proxomity switch that causes it to malfunction having a conflict with other programs. My third is that, as early as possible if its hardware issue, go now to sony service center for them to figure it out, use your warranty card, that may cause no additional problem right? Smile!
Click to expand...
Click to collapse
i think that maybe it is an hardware issue,
she don't installing any application just by her self, and she don't have many apps.
i know almost every app on her phone (cause i have them also on my SGS4) and i don't think that the apps are the problem.
but i will look for an app problem anyway just to be sure before using the warranty.
thank you guys...
UPDATE:
i've checked the phone sensor with the new app cpu-z and the app shows that the sensor is working and identifying my hand
when i covering it.
but still there is the problem that the screen does not turn off when she's holding the phone against her ear,
i've watched while she's talking in the phone and she's holding it as it should be.
but as i see the problem is not happening in every phone call but it is happening a lot.
any idea how to solve this problem?
Related
Hi all, I've got my Arc for two weeks, it seems that sometimes the camera is not available when I launch the application. It always happen when the accelerometer doesn't work. It works fine again when I reboot the phone.
Anyone else got this issue? Do I have to repair via SEUS or there is another way around?
Thanks
rein_hiryu said:
Hi all, I've got my Arc for two weeks, it seems that sometimes the camera is not available when I launch the application. It always happen when the accelerometer doesn't work. It works fine again when I reboot the phone.
Anyone else got this issue? Do I have to repair via SEUS or there is another way around?
Thanks
Click to expand...
Click to collapse
Nope, I used the camera many times and not even once I saw this issue. It's best to do a repair firmware to rule out that it's not a software issue. Once done and you are facing the problem, then it could be the hardware faulty and you need to bring the phone to service centre for repair.
prathaban said:
Nope, I used the camera many times and not even once I saw this issue. It's best to do a repair firmware to rule out that it's not a software issue. Once done and you are facing the problem, then it could be the hardware faulty and you need to bring the phone to service centre for repair.
Click to expand...
Click to collapse
Thanks for the quick reply, I'll try to repair using SEUS first, hopes it will work
I face this problem a lot, I'll try SEUS.
Sent from my Xperia arc using XDA App
Having the same problem too, SEUS didn't solve the problem for me unfortunately .
Never faced this problem Use camera many times everyday
Repair by using SEUS didn't solve the problem either unfortunately :-(
Id send the phone bk defo sounds faulty
Sent from my LT15i using XDA Premium App
rein_hiryu said:
Hi all, I've got my Arc for two weeks, it seems that sometimes the camera is not available when I launch the application. It always happen when the accelerometer doesn't work. It works fine again when I reboot the phone.
Anyone else got this issue? Do I have to repair via SEUS or there is another way around?
Thanks
Click to expand...
Click to collapse
I am having exactly the same issue. Had phone 2 days now and many unstable aspects from day 1 and ongoing.
Camera is sometimes 'not available' - interestingly at the same time other things don't work such as the accelerometer.
Phone reboots randomly by itself including during phone calls.
Items downloaded from market disappear .
I am returning it and hoping for a replacement as I do not want a 'repaired' phone after paying so much.
Also should note I have made no changes to the phone at all - this is 'as delivered'
I had this happen a couple of times. When it does I just go to the app manager and force stop the camera app. It should work again after that.
Never had the problem with camera not being available... although most times my photos dont work... its like a black broken image icon that shows instead...
Philbur said:
I had this happen a couple of times. When it does I just go to the app manager and force stop the camera app. It should work again after that.
Click to expand...
Click to collapse
Thanks - Your problem must be different, as this solution does not work for me.The app manager does not show the camera as running, so no force close option is available.
Only way to get the camera to function when the phone is in this 'camera not available' mode is to reboot. Every time the camera is not available the accelerometer stops working as well - again a reboot is required to fix this
^ Yes it is, reboot solved it. But I'm curious, is it a bug or a fail hardware?
I have the same problem. The camera app fails to launch. I long press camera button and get the haptic feedback but nothing happens.
for me it's just the shutter button
never had this problem
but my camera doesn't activate when i press the shutter.
any ideas?
ps: i have vignette demo and fxcamera installed
pps: the arc camera is brilliantly EXCELLENT (coming from a G1)
ppps: the shutter button is terribly stiff
had the same problem but SEUS fix it for me by reflashing the firmware.
The phone should be awake when you press on camera button inorder the camera app to launch
ozjay1 said:
I am having exactly the same issue. Had phone 2 days now and many unstable aspects from day 1 and ongoing.
Camera is sometimes 'not available' - interestingly at the same time other things don't work such as the accelerometer.
Phone reboots randomly by itself including during phone calls.
Items downloaded from market disappear .
I am returning it and hoping for a replacement as I do not want a 'repaired' phone after paying so much.
Also should note I have made no changes to the phone at all - this is 'as delivered'
Click to expand...
Click to collapse
Camera stays on after been used, i think its not possible to quit it with adv task killer, so i downloaded app "fast reboot pro" so test it when u get it back, and it also works with apps, i have seen that issue few times, just click to reboot and it will be good.
just a thought or two..
have you try resetting or calibrating those sensor?
or do you have any app that totally disabled rotation (not just simple rotate toogle)?
Anyone found the answer to this problem? Really annoying
Dear aLL
I have been using custom rom (almost all of them) since i bought WFS, Recently it gives very annoying error like below :
Have to try several times to unlock the device
Some keys(w,r,a,d,c) are not working, after some while keyboard goes OK
The most thing is at some moment some place don't response while other do without any problem
Are these all of problem relate to custom ROM or my device getting an issue ?
If so, is there any tools/apps to check the problem finding/resolving ... ?
The problem creating very annoying situation when going to call emergency.
Give me a hand...
I know that there are a lot of phones like your's too
Same here
Same here.I am fed up by this issue.Never works when we are in a hurry. The problem became worse after the 2.3.5 upgrade with the new screen lock. The touch works absolutely perfect most of the times but sometimes it just behave abnormal.Does this have something to do with the internal memory ? .I am thinking of giving the phone to the service center to have a check before the warranty is over. Sometimes if the hands or the ear is wet with sweat the screen gets wet and that will affect touch response but cleaning it seldom helps. sometimes cleaning dust near the sensors helps. Wildfire s owners please share your views.Does rooting helps ? seems not from the OP
Sounds like a hardware issue.
When I first got my wildfire s, I had to get a replacement sent the next day, my problem was when charging, the touch screen would totally do its own thing eg scrolling, selecting icons all by itself, if I tried to scroll or swipe it would go mad and do completely messed up things.
Unplug the charger and it was perfect again, I read some other forums different HTC phones have this issue and seems to be an issue with the phone not being grounded properly.
My replacement was and still is perfect.
If you are still in warranty I would send it into HTC to be checked and repaired.
intel007 said:
Sounds like a hardware issue.
When I first got my wildfire s, I had to get a replacement sent the next day, my problem was when charging, the touch screen would totally do its own thing eg scrolling, selecting icons all by itself, if I tried to scroll or swipe it would go mad and do completely messed up things.
Unplug the charger and it was perfect again, I read some other forums different HTC phones have this issue and seems to be an issue with the phone not being grounded properly.
My replacement was and still is perfect.
I know this problem，me too，I only change the charger，and never do its own thing again.
---------- Post added at 06:33 PM ---------- Previous post was at 06:22 PM ----------
bugsome said:
Same here.I am fed up by this issue.Never works when we are in a hurry. The problem became worse after the 2.3.5 upgrade with the new screen lock. The touch works absolutely perfect most of the times but sometimes it just behave abnormal.Does this have something to do with the internal memory ? .I am thinking of giving the phone to the service center to have a check before the warranty is over. Sometimes if the hands or the ear is wet with sweat the screen gets wet and that will affect touch response but cleaning it seldom helps. sometimes cleaning dust near the sensors helps. Wildfire s owners please share your views.Does rooting helps ? seems not from the OP
Click to expand...
Click to collapse
My phone also like this，but when I changed the system，now is ok.you can have a try flash system.
Click to expand...
Click to collapse
gq455402012 said:
intel007 said:
Sounds like a hardware issue.
When I first got my wildfire s, I had to get a replacement sent the next day, my problem was when charging, the touch screen would totally do its own thing eg scrolling, selecting icons all by itself, if I tried to scroll or swipe it would go mad and do completely messed up things.
Unplug the charger and it was perfect again, I read some other forums different HTC phones have this issue and seems to be an issue with the phone not being grounded properly.
My replacement was and still is perfect.
I know this problem，me too，I only change the charger，and never do its own thing again.
---------- Post added at 06:33 PM ---------- Previous post was at 06:22 PM ----------
My phone also like this，but when I changed the system，now is ok.you can have a try flash system.
Click to expand...
Click to collapse
What do you mean by flash the system.
My WFS behaves the same way, cleaning cache partition and dalvik cache helps but after few days problems show up again: it it very hard to unlock the device, if for instance I ulock it in the phone app, the phonepad wont work. I have to returrn to home and press phone again and then it works. It is very annoyng anyways. Rooting and flashing a custom Rom did not solve my problem.
Sent from my HTC Desire Z using Tapatalk 2
Click to expand...
Click to collapse
I would say its probably faulty hardware, if you still got warranty I would suggest using it mate.
I do not think it's faulty HW, actually I did send mine in service and after they did a factory reset the unit was working fine. As I mentioned, after wiping the cache the phone performs very well for a few days, then it starts playing crazy.
Sent from my HTC Desire Z using Tapatalk 2
from the begining
hey
i had dis problem from the day one......screen freeze after pressing power button and after proximity unlock.....it is frustating...i changed roms and apps and lockscreen apps but they all ended in vain.....so sent it htc care center
deepakskht1 said:
hey
i had dis problem from the day one......screen freeze after pressing power button and after proximity unlock.....it is frustating...i changed roms and apps and lockscreen apps but they all ended in vain.....so sent it htc care center
Click to expand...
Click to collapse
Did they fix it? It is very hard to replicate this behaviour. The moment you do a full wipe it is good for some time. All the service centre in Romania did was to re-install the rom and they said it's good...
Sent from my HTC Desire Z using Tapatalk 2
You got a faulty digitizer. nuf said.
einstein.frat said:
You got a faulty digitizer. nuf said.
Click to expand...
Click to collapse
If it's faulty, shouldn't it be like that all the time?
Sent from my HTC Desire Z using Tapatalk 2
Get to service center . I think, you couldn't fix it at home.
As I stated before, I already sent it to the service centre. All they did was wiping the device and reinstall the ROM. Does anyone have an explanation as to why the digitizer is sometimes broken and sometimes not?
Clearing the cache solves the problem temorarily, so I don't think it is a HW problem, but maybe I'm wrong...
I just don't wanna go through the trouble of unrooting and returning to stock if I don't have to.
Sent from my HTC Desire Z using Tapatalk 2
My friend had such problem on LG P500. In service center he cahnged touch screen module and now everything is ok.
a1cov said:
Get to service center . I think, you couldn't fix it at home.
Click to expand...
Click to collapse
In Bangladesh we are still waiting for a HTC regional office as well as any authorized service center.
Sent from my Wildfire S using Tapatalk 2
regius said:
As I stated before, I already sent it to the service centre. All they did was wiping the device and reinstall the ROM. Does anyone have an explanation as to why the digitizer is sometimes broken and sometimes not?
Clearing the cache solves the problem temorarily, so I don't think it is a HW problem, but maybe I'm wrong...
I just don't wanna go through the trouble of unrooting and returning to stock if I don't have to.
Sent from my HTC Desire Z using Tapatalk 2
Click to expand...
Click to collapse
What is digitizing... yes I agree that if its OK for most of the time then it may not be a hardware issue. Still if we go back to the unrooting phase, downgrade from GB 2.3.5... will it solve our problem...../// who knows
Sent from my Wildfire S using Tapatalk 2
a1cov said:
My friend had such problem on LG P500. In service center he cahnged touch screen module and now everything is ok.
Click to expand...
Click to collapse
Thanks for the info. Can you please check if his issue was permanent or only appeared after a while?
I am still puzzled why the touchscreen module would only play crazy after some time.
Sent from my HTC Desire Z using Tapatalk 2
cleansafi said:
What is digitizing... yes I agree that if its OK for most of the time then it may not be a hardware issue. Still if we go back to the unrooting phase, downgrade from GB 2.3.5... will it solve our problem...../// who knows
Sent from my Wildfire S using Tapatalk 2
Click to expand...
Click to collapse
I had the same issues on the previous version of GB, so I think it doesn't matter what ROM I am running...
Sent from my HTC Desire Z using Tapatalk 2
i have a strong feeling that this has nothing to do with the hardware.That is why it works "most of the times". The main problem is that we could not replicate the problem to show to the service center people. It happens most of the times but sometimes it will work when we are about to show the problem to somebody.I am on stock 2.3.5 and the problem is a constant head ache for me.I love the phone otherwise,its an awesome phone....
Hi guys,
Tried to make a call the other morning, and now my microphone doesn't work. It's a 6502. When I try the service menu checks, the front mic doesn't respond, the secondary mic does. Finally, when I try to use something like Voice Search, it appears to not respond for a few seconds, then at the last moment it does (but can't recognize anything), sort of like the automatic gain control is ramping way up.
Hardware issue? Any possibility it's software before I go buy a new microphone section?
I did a total wipe and tried doomlord kernel, then loaded the eXistenZ ROM, no change.
DalSegno said:
Hi guys,
Tried to make a call the other morning, and now my microphone doesn't work. It's a 6502. When I try the service menu checks, the front mic doesn't respond, the secondary mic does. Finally, when I try to use something like Voice Search, it appears to not respond for a few seconds, then at the last moment it does (but can't recognize anything), sort of like the automatic gain control is ramping way up.
Hardware issue? Any possibility it's software before I go buy a new microphone section?
I did a total wipe and tried doomlord kernel, then loaded the eXistenZ ROM, no change.
Click to expand...
Click to collapse
Nobody knows whats the problem. Its with MOST of XPERIA ZL phones. i am facing the same issue. try unchecking noise suppression in call settings. works sometimes. suggest you take it to service center
coolrevi said:
Nobody knows whats the problem. Its with MOST of XPERIA ZL phones. i am facing the same issue. try unchecking noise suppression in call settings. works sometimes. suggest you take it to service center
Click to expand...
Click to collapse
I've tried that noise suppression fix but it didn't change anything.
coolrevi said:
Nobody knows whats the problem. Its with MOST of XPERIA ZL phones.
Click to expand...
Click to collapse
@coolrevi:
@DalSegno:
It doesn't seems normal. Have your mobile fell into the water, or have you used the "blow to unlock" app, perhaps?
Andre Verissimo said:
@coolrevi:
@DalSegno:
It doesn't seems normal. Have your mobile fell into the water, or have you used the "blow to unlock" app, perhaps?
Click to expand...
Click to collapse
I don't think mine's been in any contact with water and no I don't use any app that would abuse the mic like that. I've ordered a replacement mic section from eBay, I'll install that and see if it works. I found one example where the repair notes from sony indicated it was indeed a hardware problem.
DalSegno said:
I don't think mine's been in any contact with water and no I don't use any app that would abuse the mic like that. I've ordered a replacement mic section from eBay, I'll install that and see if it works. I found one example where the repair notes from sony indicated it was indeed a hardware problem.
Click to expand...
Click to collapse
But why u don't send your phone to Sony? It is under warranty.
Sent from my C6506 using xda app-developers app
I don't think Sony Canada is too likely to fix my European 6502 that I have no proof of purchase of. Am I wrong?
Andre Verissimo said:
@coolrevi:
@DalSegno:
It doesn't seems normal. Have your mobile fell into the water, or have you used the "blow to unlock" app, perhaps?
Click to expand...
Click to collapse
I have used blow to unlock.. Just for a day..
Sent from my C6502 using xda app-developers app
This has happened to me as well since Sunday. Nobody could hear me on a call. I was only heard a little when using the speaker, or using a headset. I've made a factory reset and disabled the noise reduction and now people can hear me but very very low ... ! Will try installing another rom or making a recovery trough PC Companion to see if it helps.
Ok guys, I replaced my microphone component with a part from eBay and it fixed the problem. Definitely a hardware issue in my case.
DalSegno said:
Ok guys, I replaced my microphone component with a part from eBay and it fixed the problem. Definitely a hardware issue in my case.
Click to expand...
Click to collapse
You should have sent the phone to Sony, it's still under warranty.
Sent from my C6506 using xda app-developers app
They would not fix it for free because it's in the wrong region. Mine is a C6502 which they don't support over here.
DalSegno said:
Ok guys, I replaced my microphone component with a part from eBay and it fixed the problem. Definitely a hardware issue in my case.
Click to expand...
Click to collapse
Did you make a video or something of the process ? May need to do the same. Mine seems to be working after a PC Companion repair, but very very low...
DalSegno said:
Ok guys, I replaced my microphone component with a part from eBay and it fixed the problem. Definitely a hardware issue in my case.
Click to expand...
Click to collapse
Could you please show a demo video. This might just help lot of people here
Sent from my C6502 using xda app-developers app
My sensors are good, this must be software related since it happened at the first boot of a new ROM.
Problem is, even if I flash stock firmware I have no luck making auto rotation and other motion features such as quick glance to work.
Anybody got an idea?
Anyone?
Please this is exhausting
rotem07773 said:
Please this is exhausting
Click to expand...
Click to collapse
Are you Sure Your Sensors are Good.
Open The Phone & Apply Alcohol to the Sensor Connecting Strips ....
OR
Trying Using a Different Sensor Flex from Your Friends or someone else's Note 2 ...
mgvishal said:
Are you Sure Your Sensors are Good.
Open The Phone & Apply Alcohol to the Sensor Connecting Strips ....
OR
Trying Using a Different Sensor Flex from Your Friends or someone else's Note 2 ...
Click to expand...
Click to collapse
It must be software related.. When i flashed the leaked 4.3 it was fixed, but after a week stopped again
rotem07773 said:
It must be software related.. When i flashed the leaked 4.3 it was fixed, but after a week stopped again
Click to expand...
Click to collapse
What apps are you using to test the errors... If they aren't compatible with the leaked 4.3 then that might be the issue? Also kernal compatibility might be what's throwing it off
Sent from my SGH-T889 using xda app-developers app
PhxDroid86 said:
What apps are you using to test the errors... If they aren't compatible with the leaked 4.3 then that might be the issue? Also kernal compatibility might be what's throwing it off
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Well i try to rotate the screen for starter's.. Calibration don't even respond to movement as the ball stays in the center. Gyroscope demanding apps such as flight games dont work. Its not 4.3 as 4.1.1 and 4.1.2 don't fix it either
Same problem since 2 months
i too have the same problem...
i guess i can say that i'm not a noob... searched everything on the internet for this problem...
found no solution yet...
i too thought this was a kernel related problem ... tried many roms and kernels ... even i unrooted my phone and installed the stock ROM ... no help still..
i got the sensors working by accident sometimes ... but they again stopped working randomly...
i didn't open up my phone yet .. and didn't give it to the service center... thinking of doing that in some days
i guess the problem started when i dropped my phone and cracked the screen ... 4-5 months ago .. gave it to an unauthorized repair to replace the screen .. i guess he messed something up ..
but the problem started way after i replaced it ... started giving the problem since 2 months after the repairs...
any help before i spend more money to repairs/replace the sensors? .. \
attaching a screenshot from CPU-Z
Hi, Im new to the forum but used roms for another device in the past.
I wasnt able to find information regarding to this trough days, my phone touchscreen stops working randomly on stock rom [15.1.c.1.17], have anyone had this problem? Is it sw or hw related?
Thanks, phone is awesome when the ts works but this is driving me crazy... thanks
If you haven't modify the software then it must be hardware related.
What modifications did you do? Did it have the problem from the start(when you bought it)?
matroxtube said:
Hi, Im new to the forum but used roms for another device in the past.
I wasnt able to find information regarding to this trough days, my phone touchscreen stops working randomly on stock rom [15.1.c.1.17], have anyone had this problem? Is it sw or hw related?
Thanks, phone is awesome when the ts works but this is driving me crazy... thanks
Click to expand...
Click to collapse
If it doesn't happen under specific conditions (for instance, while playing the game, or during the call), it is most likely hardware related, my best bet is that screen digitizer is either faulty or not connected properly to the motherboard. Have you dropped/spilled something on your phone? If not, you should return your phone for a warranty repair.
Its randomly occuring, its fixed after reboot or it will work itself again after a while, sometimes a couple of minutes others a couple hours, phone is new, bough on jan 17. Havent dropped it or spilled anything on it... problem is I updated from stock rom from the provider to an official by sony and dont have a backup of it :/.
Update to the newest version ends in 2.8 that's the newest one see if that helps
Sent from my C1905 using xda premium
dunc4n88 said:
Update to the newest version ends in 2.8 that's the newest one see if that helps
Sent from my C1905 using xda premium
Click to expand...
Click to collapse
Did that yesterday... worked for a while, almost for a full day, then dissaster happens again
Loos like it might by the digitizer at fault I would get it into a Sony shop for them to check it
Sent from my C1905 using xda premium
apparently is a physical problem... will have to left phone up to 10 day in service :/
thanks for the fast replies