Develop Bugs

Best security app ever for the Nexus 7

Sorry for the shameless self promotion. But my Security app Root Defense has been thoroughly tested on the Nexus 7 and unlike any other security app out there, it will allow you to continue to track your phone even if it gets wiped or a hard-reset by a thief.
It's almost impossible to lose your phone and it's completely free.
It requires that your phone be rooted (as most peoples are on XDA)
Please try it out and rate and comment on Google Play if you like it.
The Google Play page can be found here:
https://play.google.com/store/apps/details?id=com.unfairware.rootdefense&feature=search_result#?t=W251bGwsMSwyLDEsImNvbS51bmZhaXJ3YXJlLnJvb3RkZWZlbnNlIl0.
The XDA homepage can be found here:
http://forum.xda-developers.com/showthread.php?t=1775488

chetstriker said:
Sorry for the shameless self promotion. But my Security app Root Defense has been thoroughly tested on the Nexus 7 and unlike any other security app out there, it will allow you to continue to track your phone even if it gets wiped or a hard-reset by a thief.
It's almost impossible to lose your phone and it's completely free.
It requires that your phone be rooted (as most peoples are on XDA)
Please try it out and rate and comment on Google Play if you like it.
The Google Play page can be found here:
https://play.google.com/store/apps/details?id=com.unfairware.rootdefense&feature=search_result#?t=W251bGwsMSwyLDEsImNvbS51bmZhaXJ3YXJlLnJvb3RkZWZlbnNlIl0.
The XDA homepage can be found here:
http://forum.xda-developers.com/showthread.php?t=1775488
Click to expand...
Click to collapse
Does it try to connect to every available wifi network around it? Like if it's not connected after being stolen and detects a wifi network will it connect to it and send data?

atticusmas said:
Does it try to connect to every available wifi network around it? Like if it's not connected after being stolen and detects a wifi network will it connect to it and send data?
Click to expand...
Click to collapse
No, but thanks for the suggestion. It currently caches data offline and as soon as a WiFi or cellular connection is made, the application uploads the data.

This is fantastic
Would it be possible to log which apps are used on the device?
I'm currently trialling Airwatch for a project I'm working on for a fleet of phones and tablets. From what I've tested so far, I'd like to recommend a switch to your solution.

Looks pretty cool. I just bought Cerberus, but would give this a go if I hadn't done that.
Sent from my Nexus 7 using Tapatalk 2

I'm still a fan of lookout
Sent from my Nexus 7 using Tapatalk 2

This looks very impressive!

What I want to know is HOW does it work??
Billy
Sent from my Nexus 7 using Tapatalk 2

looks like a good product. Will give it a try. Contrary to what you have said, other apps CAN survive a system reset or wipe of the phone. you can also embed Cerberus in the rom so that it survives a system reset and you can also hide it and make it look like a system app in the tasks list.
What i like about this product though is how it can track calls, and sms etc. Though this does obviously raise some privacy concerns with all this info being stored on a third party server.
Sent from my Nexus 7 using xda premium
---------- Post added at 11:10 AM ---------- Previous post was at 11:06 AM ----------
Jeepfreak, It embeds itself in the system so that it is treated as if it is a program that came with the phone or tablet. In effect, it injects itself into the rom of the phone (hence the need do root to install). this way out will still be they if you reset the phone.it will not survive the rom being replaced though i assume, which is the same limitation on other apps of this type.
Sent from my Nexus 7 using xda premium

Im a fan of lookout, had no problems but my trial is running out and not sure how good the free version is.

uberNoobZA said:
does obviously raise some privacy concerns with all this info being stored on a third party server
Click to expand...
Click to collapse
I'd rather have my device stolen and wiped than trust a third party.
At £200 the N7 is almost disposable.

Looked at the title and thought... Avast... happy with it, and have no plans on losing something this big. I have mine in an auto on/off case. If the secret code isn't entered in 15 seconds, my N7 starts smoking and disintegrates.

New version just released, check our main thread for details.
http://forum.xda-developers.com/showthread.php?t=1775488
Version 3.1 released!
Change log includes:
* Fix for calls not being recorded bug
* Fix for auto-update can cause auto-uninstall of itself.
* Fix for phones not attaching after install
To ensure your auto-updater is working probably and you weren't affected by the auto-uninstall of program from update bug, please download the latest version from our first post or directly from the market.

Cerberus does the same and has longer history.....so many features....

maysider said:
Cerberus does the same and has longer history.....so many features....
Click to expand...
Click to collapse
No it doesn't, Cerberus tries to save money by not having a database store your information. This is one of the major differences.
What this means to the end user is the following:
If your battery is dead or the phone is off, you cannot see where your phone was a little while ago or see any of your logs. The map will show the location of the last time you manually told it to check and logs will only pull if the device is on.
Root Defense Keeps a copy online and automatically updates background info. This means you'll be able to see where it was right before the battery died or was turned off. Also, all the logs would still be available to look at.
Another major difference is that Cerberus only sends a copy of your SMS or calls logs where Root Defense records them in real time. This is pretty major because if I have Cerberus on my kids phone and they call or text someone they shouldn't, they just have to delete the message of call log and Cerberus would never know. With Root Defense logs can't be wiped.

This is useless, unless your N7 is taken back to a wifi hotspot you have previously allowed it's not going to report back.
Nice idea but only useful for phones
If I stole a N7 the first thing I would do is wipe the rom.
This will only catch a complete idiot and you would be one too for letting your N7 out of your sight.
No security software of this type will be any good unless CWM finally gets password locking.
Shame on the OP for spamming his app when he's already got a dedicated thread for it.

hoosbude said:
This is useless, unless your N7 is taken back to a wifi hotspot you have previously allowed it's not going to report back.
Nice idea but only useful for phones
If I stole a N7 the first thing I would do is wipe the rom.
This will only catch a complete idiot and you would be one too for letting your N7 out of your sight.
No security software of this type will be any good unless CWM finally gets password locking.
Shame on the OP for spamming his app when he's already got a dedicated thread for it.
Click to expand...
Click to collapse
That is pretty harsh, the OP can post anywhere it is appropriate.. and this is one of those places. Also, you overestimate the intelligence of criminals- half of the people on XDA can't flash a rom, why would a random criminal know how? How to go into settings and perform a full wipe maybe.. but that would leave the software on the device.
Eventually they will connect to internet.

Cerberus and avast (and other apps I am sure) can also survive wipe / hard reset. As long as the rom is not flashed, the app stays installed. Cerberus stores very little data which is why it has a once off cost only.
Different pricing models provide different services. At their core, all of these types of apps do pretty much the same thing, but let's try and stick to the facts when saying which can and which can't do things.
Sent from my Nexus 7 using xda premium

Phone randomly/spontaneously did a hard reset/wipe!?! Help!

So I left the office to walk to the train station, with my phone in my pocket. The phone is completely stock, unrooted, with a pin lock screen, per corporate IT standards.
I pull out my phone at the train station, and notice it is rebooting. Weird, I think, but it's happened before so I didn't think much of it. But when it finishes booting up, I notice that the lock screen is different with no pin pad. I unlock, and see that the phone has done a hard reset, and wiped everything. I have now lost a bunch of important text messages and call logs, as well as all my settings.
I am beyond livid right now, and honestly feel like ripping someone at Samsung and/or Sprint's head off.
That being said, I am afraid to touch anything, in case there is a way to undo this. I tried doing some searching, but couldn't come up with anyone with the same issue on this phone.
Can anyone speak to why this happened and if I'm totally screwed?

sometimes when phones are stolen the original user if they have the right apps installed they can do a remote wipe.... although I have no explanation of what happen to your phone though
Sent from my SPH-D710 using Tapatalk 2

im0rtalz said:
sometimes when phones are stolen the original user if they have the right apps installed they can do a remote wipe.... although I have no explanation of what happen to your phone though
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Well I bought this phone directly from a Sprint store, so can't imagine that would be it... I thought maybe for some reason the Good app (what I use for work) could have been used to initiate a remote wipe, but there's no good reason that tech would have done that without consulting me.

Chief85 said:
Well I bought this phone directly from a Sprint store, so can't imagine that would be it... I thought maybe for some reason the Good app (what I use for work) could have been used to initiate a remote wipe, but there's no good reason that tech would have done that without consulting me.
Click to expand...
Click to collapse
Check with your IT folks and make you're an isolated case. If you are, then they, or Sprint need to provide an answer.
We set those permissions on personal devices (not company owned) , and if the user agrees to access company resources, and if you haven't subscribed or installed a third party app for your own protection, then it narrows it down.
There are documented restarts on the Sprint active issues page but not seeing any hard resets on its own..

MoHoGalore said:
Check with your IT folks and make you're an isolated case. If you are, then they, or Sprint need to provide an answer.
We set those permissions on personal devices (not company owned) , and if the user agrees to access company resources, and if you haven't subscribed or installed a third party app for your own protection, then it narrows it down.
There are documented restarts on the Sprint active issues page but not seeing any hard resets on its own..
Click to expand...
Click to collapse
I just gave them a ring, and they said that absent me reporting the phone stolen/missing, or termination of employment, they would never initiate a remote wipe without first consulting me. God help the Sprint person that has to deal with me in 5 minutes.

you could have a bug in your software do a factory reset.
Sent from my SPH-D710 using Tapatalk
---------- Post added at 11:53 PM ---------- Previous post was at 11:51 PM ----------
no way you could bring it back unless you had software backuping to your sd card or a server. So start using something like evernote and dropbox and ect..... .
Sent from my SPH-D710 using Tapatalk
actually if your sms were being stored on your internal storage you might be able to retrieve it with sms recovery for windows

[Q] Flashed LS970_ZERO_EFS but did not Backup EFS, what now?

Hi,
I was an idiot and accidentally flashed the LS970_ZERO_EFS.zip without knowing what I was doing. I eventually used DFS to be able to set my IMEI and MEID, which helped get my phone to a state where hands-free activation, prl upgrades, etc. work fine now. All non-cell activity also works fine, but anything that uses cell towers fails. PRL Upgrades and Hands-Free activation work fine. When someone calls me, my phone doesn't ring but I eventually do get a 'missed call' indicator.
I read the 'Backup/Restore/Repair Your EFS Partition' thread, which is how I figured out to how to use DFS to set my IMEI and MEID, but I'm unable to do the 'For 1X/3G working - use DFS' portion of it because I don't have my AAA Shared Secret password and my HA Shared Secret password.
Finally, to make matters even worse, I'm not on Sprint; I'm on an MVNO of Sprint called RingPlus.
What should I do to be able to get cell access working again? Any help at all would be appreciated. Thanks in advance to anyone that can help out! :good:

JusRelax said:
Hi,
I was an idiot and accidentally flashed the LS970_ZERO_EFS.zip without knowing what I was doing. I eventually used DFS to be able to set my IMEI and MEID, which helped get my phone to a state where hands-free activation, prl upgrades, etc. work fine now. All non-cell activity also works fine, but anything that uses cell towers fails. PRL Upgrades and Hands-Free activation work fine. When someone calls me, my phone doesn't ring but I eventually do get a 'missed call' indicator.
I read the 'Backup/Restore/Repair Your EFS Partition' thread, which is how I figured out to how to use DFS to set my IMEI and MEID, but I'm unable to do the 'For 1X/3G working - use DFS' portion of it because I don't have my AAA Shared Secret password and my HA Shared Secret password.
Finally, to make matters even worse, I'm not on Sprint; I'm on an MVNO of Sprint called RingPlus.
What should I do to be able to get cell access working again? Any help at all would be appreciated. Thanks in advance to anyone that can help out! :good:
Click to expand...
Click to collapse
This might help you. It is for htc, but it mentions ringplus and pretty much fits your issue.
http://forum.xda-developers.com/showthread.php?t=2438711

dopy25 said:
This might help you. It is for htc, but it mentions ringplus and pretty much fits your issue.
http://forum.xda-developers.com/showthread.php?t=2438711
Click to expand...
Click to collapse
Thanks! I will try moving my account to a dummy phone, and moving it back afterward. Hopefully that will force the 'initial handshake' that they mention in that article. I'll post my results after I try it out (probably sometime this weekend).

THIS!
OMG this is almost exactly where I am at. I too am on RingPlus, but my journey to a screwed EFS was different, I used Framaroot to root my phone so I could have Titanium backup and other root functions. It was great for a couple of weeks, then one morning I my network connectivity just turned off, that was a little over a week ago. I tried tech support, but eventually figured out that it wasn't my service provider, especially when I looked into my "phone identity" settings and saw everything except my ICCID and PRL were zeroed out.
I was thinking about flashing the clean EFS, but I can't really find out how to do that, I see instructions for it in the EFS restore thread, but all it says is "flash it" and I'm having a hard time figuring out how to do that.
Also, I can't get my phone to root anymore, I tried Framaroot again, and this thread "Universal Root" http://forum.xda-developers.com/showthread.php?p=38886073#post38886073 It says it worked, but Titanium Backup says it still doesn't have root.
And to top it off, my play store says no connection (tried wiping cache and different versions, date settings, can't get it).
Right now, I'm working with an almost useless phone.

Molson01 said:
OMG this is almost exactly where I am at. I too am on RingPlus, but my journey to a screwed EFS was different, I used Framaroot to root my phone so I could have Titanium backup and other root functions. It was great for a couple of weeks, then one morning I my network connectivity just turned off, that was a little over a week ago. I tried tech support, but eventually figured out that it wasn't my service provider, especially when I looked into my "phone identity" settings and saw everything except my ICCID and PRL were zeroed out.
I was thinking about flashing the clean EFS, but I can't really find out how to do that, I see instructions for it in the EFS restore thread, but all it says is "flash it" and I'm having a hard time figuring out how to do that.
Also, I can't get my phone to root anymore, I tried Framaroot again, and this thread "Universal Root" http://forum.xda-developers.com/showthread.php?p=38886073#post38886073 It says it worked, but Titanium Backup says it still doesn't have root.
And to top it off, my play store says no connection (tried wiping cache and different versions, date settings, can't get it).
Right now, I'm working with an almost useless phone.
Click to expand...
Click to collapse
If you unlocked your phone with FreeGee, it made a backup of your EFS. Put those files in the flash efs zip and you should be set
Sent from my LG-LS970 using XDA Premium 4 mobile app

Thanks, but nope, I wasn't that smart.
engine95 said:
If you unlocked your phone with FreeGee, it made a backup of your EFS. Put those files in the flash efs zip and you should be set
Sent from my LG-LS970 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks, but I used the Framaroot APK and that was it. I kinda jumped in before I really read/understood what I was doing. I had no idea that information could be wiped.
I have been trying to understand how the whole system is setup and at which points modifications can/should be made.
I don't think I've ever unlocked the bootloader, which is what I thought FreeGee was for, I just used Framaroot to root it and thought I was good. Then 0000000000.
I have been trying to figure out if I really need to flash the ZERO EFS, or if I can just jump to using DFS to modify the ESN etc. It seems like my EFS is already zeroed. (I'd ask in the proper thread, but I'm working my way up to 10 posts...).
Thanks for the reply, there are really so many resources here it is incredible, I just need to remember to not do stupid crap (too late!).

Molson01 said:
Thanks, but I used the Framaroot APK and that was it. I kinda jumped in before I really read/understood what I was doing. I had no idea that information could be wiped.
I have been trying to understand how the whole system is setup and at which points modifications can/should be made.
I don't think I've ever unlocked the bootloader, which is what I thought FreeGee was for, I just used Framaroot to root it and thought I was good. Then 0000000000.
I have been trying to figure out if I really need to flash the ZERO EFS, or if I can just jump to using DFS to modify the ESN etc. It seems like my EFS is already zeroed. (I'd ask in the proper thread, but I'm working my way up to 10 posts...).
Thanks for the reply, there are really so many resources here it is incredible, I just need to remember to not do stupid crap (too late!).
Click to expand...
Click to collapse
Framaroot was set up as a temporary root. It says that in our root guide. Some use it all the time with no issues. I played it safe with the Universal Root.
The EFS was discovered by autoprime I think, and steps were taken to fix that. Follow his guide's to hopefully fix it.
I wouldn't Zero out anything that is left. They may help you or Sprint fix it.
You're not stupid. LG just has different things to worry about compared to HTC, Samsung etc.
Good luck with everything.
Sent from my LG-LS970 using XDA Premium 4 mobile app

Temp use of a Sprint ESN/MEID for service swap?
Does anyone out there have a Sprint ESN/MEID they wouldn't mind "loaning" me for a couple of hours so I can attempt to "swap" service out and back to my device.
The CSR I'm dealing with says that doing a swap is better than cancel/reactivate because apparently with a cancel/reactivate they actually close the account and any (prepaid) funds in there get eaten (kind of bull**** that they can't do it from some admin position that would stop that from happening, but whatever).
Thanks.

NM
Molson01 said:
Does anyone out there have a Sprint ESN/MEID they wouldn't mind "loaning" me for a couple of hours so I can attempt to "swap" service out and back to my device.
The CSR I'm dealing with says that doing a swap is better than cancel/reactivate because apparently with a cancel/reactivate they actually close the account and any (prepaid) funds in there get eaten (kind of bull**** that they can't do it from some admin position that would stop that from happening, but whatever).
Thanks.
Click to expand...
Click to collapse
Decided to abandon this line, bought an LG Tribute for $40 and swapped to that. Super small internal memory, but other than that, not a bad phone really.

keep losing money and can't find the source

Ok so for some reason my phone keeps making a phone call everyday to some weird number and I can't find how it's doing that.
The phone number isn't even showing up in my recent calls but in the end I see that I'm losing 0,30 every day sometimes even twice on phone call
I looked up which apps have permission to phone but can't find any thing suspicious. Also looked up the phone number but again it's not listed anywhere.
Is there someone else experiencing this as well, is it some kind of virus?
I tried contacting my provider but they can't do anything all they say is block the phone number but even if I block it I still managed to lose money on it

short answer:
Titanium backup - only backup the only few necessary apps like the game you are in middle or chat messenger.
Factory reset if phone is not rooted. Wipe and flash a new rom if its rooted.
There are virus/spy apps/adwares doing things like this and some of them hide itself well (fake into some system name) it is hard to teach you how to catch it if you are not familiar with android framework and system etc.

Don't worry about it, just give me your credit card details and I'll check it out for you...
---------- Post added at 05:04 AM ---------- Previous post was at 05:01 AM ----------
If by some chance you have contracted an ETD (Electronically Transmitted Disease), I would say a clean install, of just about any ROM, should fix it up no worries.

Maybe check your APN settings? Mine reverts to some stupid APN every now and then which seems not to include my data plan.
Sent from my ONEPLUS A3003 using Tapatalk

kylechen said:
short answer:
Titanium backup - only backup the only few necessary apps like the game you are in middle or chat messenger.
Factory reset if phone is not rooted. Wipe and flash a new rom if its rooted.
There are virus/spy apps/adwares doing things like this and some of them hide itself well (fake into some system name) it is hard to teach you how to catch it if you are not familiar with android framework and system etc.
Click to expand...
Click to collapse
Well I just did flash a compleetly new rom however still expecting this issue, so I guess my service provider is stealing money from me. Time to change providers

morphvale said:
Maybe check your APN settings? Mine reverts to some stupid APN every now and then which seems not to include my data plan.
Click to expand...
Click to collapse
Oxygen open beta 8 keeps crashing if I try to change the apn settings

camdadeye291 said:
Don't worry about it, just give me your credit card details and I'll check it out for you...
---------- Post added at 05:04 AM ---------- Previous post was at 05:01 AM ----------
If by some chance you have contracted an ETD (Electronically Transmitted Disease), I would say a clean install, of just about any ROM, should fix it up no worries.
Click to expand...
Click to collapse
it's not linked to a credit card I charge it every month it's a prepaid

wow in this case, be aware of SIM CLONE.

ShadowRii said:
Oxygen open beta 8 keeps crashing if I try to change the apn settings
Click to expand...
Click to collapse
Try changing system theme to default once, and enter apn settings again, it should work.
Sent from my ONEPLUS A3003 using Tapatalk

You said you couldn't find the number to which calls are made. Then how did you manage to block the number? Are you sure it is due to 'call' and not due to some SMS or internet usage? Turn off mobile data for a day and also delete/change the message centre number by dialing *#*#4636#*#* >phone settings> SMSC. This would prevent all SMS from being sent and you'd also receive a notification like 'failed to send message'. This could help you to figure out the issue more clearly. If nothing works, insert the SIM in some other phone and check.

UI 2.5 bricked my Note 10+

I downloaded the September security patch and UI 2.5 update over the air for my Verizon Note 10+ the other day. Since then, my cell service is non existent. I can't make any calls or use any data, it only works using wifi. The signal bars are grayed out, or sometimes have an "x" next to them. The airplane mode is not on, but the airplane mode icon is a shade of light blue rather than being either gray for off or blue for on. I tried chatting with VZ since it was after hours....that didn't help. They had my fiddle with resetting network settings and doing a factory reset, neither worked. I've taken the sim out and reinserted, no luck. If not on wifi, SIM status says network = not available, mobile network state = disconnected, service state = radio off, IMS registration status = off. It's a non rooted virgin VZ Note 10+, SM-N975U, not 5G, running android 10.
Today I went to an authorized VZ store, who replaced the SIM. Didn't change a thing. They suggested I go to an actual VZ store, which I would have but couldn't look up on web without a signal. They directed me to one who swapped the SIM again and had me do another reset. No luck. They popped the SIM in another phone and it worked, just no luck in my phone.
VZ tech coaches said I was on my own and to reach out to Samsung or Google because it must be a hardware issue. How does a software update cause a hardware problem? They had no response.
Anyone have any ideas?

Make sure everything you want is backed up...
Try resetting network settings and clearing the system cache on the boot menu.
If that doesn't work, try a hard boot.
You can also try uninstalling the last update if it permits to go back to the factory load version.
Last if that fails, hard reset.
If that don't get it it will need to be reflashed...

blackhawk said:
Make sure everything you want is backed up...
Try resetting network settings and clearing the system cache on the boot menu.
If that doesn't work, try a hard boot.
You can also try uninstalling the last update if it permits to go back to the factory load version.
Last if that fails, hard reset.
If that don't get it it will need to be reflashed...
Click to expand...
Click to collapse
Thanks, I've tried all of the above except the uninstall (which I don't believe it will allow) and the reflash. I haven't installed a ROM or anything like that since the HTC Touch days. Ha. So, I need to find a copy of VZ firmware or factory ROM? #Noob

john369 said:
Thanks, I've tried all of the above except the uninstall (which I don't believe it will allow) and the reflash. I haven't installed a ROM or anything like that since the HTC Touch days. Ha. So, I need to find a copy of VZ firmware or factory ROM? #Noob
Click to expand...
Click to collapse
If it's still under warranty let Samsung do it. In the US they have centers as well at Best Buys.
See what your bloody carrier says
That sucks.

If you bought through a carrier, don't you get a couple years warranty?
The Note 10 series has only been out just over a year so they should honour any warranty...

ultramag69 said:
If you bought through a carrier, don't you get a couple years warranty?
The Note 10 series has only been out just over a year so they should honour any warranty...
Click to expand...
Click to collapse
I got it the first day it came out, so JUST over a year. No more warranty. I also cheaped out on the VZ insurance since I baby my phones. The thing is pristine kit and would want insurance for loss, theft or droppage, not because a factory update bricked it.
:crying:

Reflashed to an earlier version from a month ago from sammobile....still no data.

Connections>mobile data>access point names
Is that configured?
Settings>About phone>status>Sim card status
Does it show a signal?
There are deeper settings but that's as much as I know.
I think it's a settings or firmware issue not blown hardware.
Someone here can help you... be patient.

Are you able to add Apn?
Sent from my SM-N986U using Tapatalk
---------- Post added at 06:39 AM ---------- Previous post was at 06:37 AM ----------
https://www.google.com/amp/s/www.4gapn.com/us/en/verizon?amp=1
Sent from my SM-N986U using Tapatalk

blackhawk said:
Connections>mobile data>access point names
Is that configured?
Settings>About phone>status>Sim card status
Does it show a signal?
There are deeper settings but that's as much as I know.
I think it's a settings or firmware issue not blown hardware.
Someone here can help you... be patient.
Click to expand...
Click to collapse
Thanks for the encouragement and advise. I still owe $500 on this $1,000+ phone, so it's just frustrating.
Access point name was not selected (radio button was not selected). I selected the only option "Verizon Internet/VZWINTERNET"
SIM card status says signal is -113dBm 0 asu, network not available, radio off, mobile network state disconnected

butchieboy said:
Are you able to add Apn?
Sent from my SM-N986U using Tapatalk
---------- Post added at 06:39 AM ---------- Previous post was at 06:37 AM ----------
https://www.google.com/amp/s/www.4gapn.com/us/en/verizon?amp=1
Sent from my SM-N986U using Tapatalk
Click to expand...
Click to collapse
No, I don't think so. The "Add" Access Point Names is grayed out. It will only allow me to change the APN name for the existing APN, not any of the other settings mentioned in the link.

john369 said:
Thanks for the encouragement and advise. I still owe $500 on this $1,000+ phone, so it's just frustrating.
Access point name was not selected (radio button was not selected). I selected the only option "Verizon Internet/VZWINTERNET"
SIM card status says signal is -113dBm 0 asu, network not available, radio off, mobile network state disconnected
Click to expand...
Click to collapse
So you do have leverage with Verizon; make them own* it if possible.
Not sure how Verizon tech support is structured but ask for advanced tech support. Escalate the case if need be. Keep calling back if the reps don't know what to do until you find the smart ones.
Try their customer retainment group if all else fails, they are the ones that make the last ditch effort by the carrier to try to keep you from leaving.
A samsung Experience center might be your best bet as they can do advanced diagnostics... or so they've claimed. Never used these myself.
Their phone tech support is horrible; the US Samsung group are the best of this lot.
*Doesn't always work but many times I've gotten AT&T and Verizon (landline) to remedy situations. There been times where it took dozens of calls to find the right person and for them to feel my motivation, lol.
There's more than one way to hack...

I had the same problem as you after the update and after playing in the settings it turned out that the set data limit was turned on, I turned that off and my data is working again. Look under the data usage and see if that's it for you.
Sent from my SM-N975U using Tapatalk

JMat76 said:
I had the same problem as you after the update and after playing in the settings it turned out that the set data limit was turned on, I turned that off and my data is working again. Look under the data usage and see if that's it for you.
Sent from my SM-N975U using Tapatalk
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Click to collapse
After the last few factory resets, I did get warnings from the "setup wizard" about data being limited due to time of day or a data limit....but the data limit and/or warnings are not on. The phone won't even activate, yet somehow Google recognizes the phone number and all during install. So, I'd think it could read the SIM.

Found some very helpful reps at a local Verizon store. While they couldn't fix the phone, I will allegedly receive a refurbed unit tomorrow with no deductible.

john369 said:
Found some very helpful reps at a local Verizon store. While they couldn't fix the phone, I will allegedly receive a refurbed unit tomorrow with no deductible.
Click to expand...
Click to collapse
What about time settings? Are they correct?
>It be preferable to keep this unit if you took great care of it, many don't!<
A Samsung Experience center has advanced diagnostic capabilities (allegedly) and/or could reflash it.
I think it's either a settings or firmware issue not hardware.
Play with it, Android's love attention... or get it more surrogate wuv before you give up on it.
Be patient there's a lot of talent here.