[Q] T-Mobile phone bought for Family Mobile--Unlocking? - T-Mobile Samsung Galaxy S 4

I recently purchased the new Galaxy S4 (T-Mobile version) from Walmart. I obtained the one with Walmart's Family Mobile packaging (10% off, plus I'm with them anyway). Family Mobile does not do service contracts, so my phone was paid full price.
Now, how do I go about getting the phone unlocked for use in international travel? Since I bought the phone free and clear, I should be able to request the unlock code, but Family Mobile's 611 service doesn't present the right kind of technical support option for asking such a question. I am also hesitant to contact T-Mobile directly since my service is not directly through them. I know it's possible to buy unlock codes, but I am trying to see if I can get them without charge (time is not at issue in this case).
What would be the best way to approach this problem? Has anyone else gotten their phone unlocked through Family Mobile and can explain the process they used?

Just call them, tell them your going away if you use tmobile service you'll be fine.
Sent from my SGH-M919 using xda premium

WhosAsking said:
I recently purchased the new Galaxy S4 (T-Mobile version) from Walmart. I obtained the one with Walmart's Family Mobile packaging (10% off, plus I'm with them anyway). Family Mobile does not do service contracts, so my phone was paid full price.
Now, how do I go about getting the phone unlocked for use in international travel? Since I bought the phone free and clear, I should be able to request the unlock code, but Family Mobile's 611 service doesn't present the right kind of technical support option for asking such a question. I am also hesitant to contact T-Mobile directly since my service is not directly through them. I know it's possible to buy unlock codes, but I am trying to see if I can get them without charge (time is not at issue in this case).
What would be the best way to approach this problem? Has anyone else gotten their phone unlocked through Family Mobile and can explain the process they used?
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i would think tmobile would have to unlock it themselvs, since it is their phone and i beleive family mobile is only a subsidiary. for tmobile to unlock your phone, you would have to meet the following requirements http://support.t-mobile.com/docs/DOC-1588. in your case, im pretty sure the easier route would to just pay 30 bucks and buy the unlock code

Since he bought the phone outright, T-Mobile might just unlock it.

Kid Poker said:
Since he bought the phone outright, T-Mobile might just unlock it.
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do you understand this requirement ?
You have a minimum of 40 consecutive days of active Postpaid service since purchase (or for Prepaid service, have used your device within the past 60 days)
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If he bought the phone outright and have the receipt for it, T-Mobile will unlock it regardless of any requirements, since he paid full price for it.

No they won't, it says right on their page it needs to be activated for at least 40 days on post paid or 60 days prepaid in order for them to unlock it.yes it does have to be paid off but that's not the only requirement.refer to my link for all the requirements
Sent from my SGH-M919 using Tapatalk 2

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kennyglass123 said:
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To the Moderators:
Sorry. Didn't see the Q&A forum when I first made the post. Honest mistake.
Back to the topic at hand:
The big problem about the service requirement is that my service is not directly with T-Mobile but rather through Family Mobile, a service known as a Mobile Virtual Network Operator or MVNO. SimpleMobile is another one in the T-Mobile network. As best as I can determine, since I don't have service directly with T-Mobile they will probably not cooperate, forcing me to enlist an unlocking service. Thank you anyway for the input.

WhosAsking said:
To the Moderators:
Sorry. Didn't see the Q&A forum when I first made the post. Honest mistake.
Back to the topic at hand:
The big problem about the service requirement is that my service is not directly with T-Mobile but rather through Family Mobile, a service known as a Mobile Virtual Network Operator or MVNO. SimpleMobile is another one in the T-Mobile network. As best as I can determine, since I don't have service directly with T-Mobile they will probably not cooperate, forcing me to enlist an unlocking service. Thank you anyway for the input.
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cellunlocker.net
just use it.

Before spending any money, why not spend 10 minutes of your time and call. The worst that can happen is they say no and you loose 10 minutes of your time. The phone is paid for and you have a receipt for it, it's not like they will blacklisted or anything.........just my 2 cents.

WhosAsking said:
To the Moderators:
Sorry. Didn't see the Q&A forum when I first made the post. Honest mistake.
Back to the topic at hand:
The big problem about the service requirement is that my service is not directly with T-Mobile but rather through Family Mobile, a service known as a Mobile Virtual Network Operator or MVNO. SimpleMobile is another one in the T-Mobile network. As best as I can determine, since I don't have service directly with T-Mobile they will probably not cooperate, forcing me to enlist an unlocking service. Thank you anyway for the input.
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then your best bet would to use the above link, pay the money and instantly get the code.

Just a note --- I went to get an unlock code for my S4, paid in full. Guy had no issues submitting for it, however the T-Mo automated response was that I cannot get it until the phone has been active on my line for 7 days, so Im going to call again today (I picked it up instore last wed).
OP - id say just call, it wont hurt to try, worst they say is no?

What is it with all the website referrals and buying codes? Contact T-Mobile first, be polite, let them know your details, BE POLITE, they WILL work with you. If a level 1 CSR denies your claim, ask to be transferred to the loyalty department and let them know you will be travelling with your family and you would like to use your phone overseas. From several years of experience, they will e-mail you the unlock codes for each phone in seperate e-mails within 24-48 hours. Just remember, be polite if they first deny your claim. It is the key to moving forward. Hope that helps.

Related

Let's try to push AT&T to unlock our phones using FCC

Guys,
I was researching about unlocking my Lumia 900 since april, just like 100s of you. I was looking over nokia forums and one of the guys recommends filing complains with fcc. He even gave a link - http://www.fcc.gov/complaints
Those who purchased the phone for a full price, please fill up the form and submit. If there will be a lot of us, fcc might be able help with that.
He says that you should receive a call from AT&T very soon if FCC will decide to help you with that.
I looked in to this briefly, and I don't think unlock requests are covered. It might be viable after 53 days when at&t says they'll give codes.
We've been around this block over and over again. AT&T is not obligated to unlock your phone even if you bought it at full price, and FCC will tell you the same.
Is there any other method to unlock lumia 900 beside the unlocking code? At least if some one trying to unlock this phone would be fantastic.
Sent from my Nokia Lumia 900 using xda app-developers app
pk-air said:
Is there any other method to unlock lumia 900 beside the unlocking code? At least if some one trying to unlock this phone would be fantastic.
Sent from my Nokia Lumia 900 using xda app-developers app
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No there isn't, and anyone who tells you otherwise is either lying or trying to scam out of your money. Just wait a while longer, AT&T will start unlocking them beginning Oct 8th when exclusivity period expires.
AnyMal said:
No there isn't, and anyone who tells you otherwise is either lying or trying to scam out of your money. Just wait a while longer, AT&T will start unlocking them beginning Oct 8th when exclusivity period expires.
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I am not really sure if they will start on october 8. They already lied to me in the store that there would be no problem to unlock it.
And yeah - they are doing illegal thing by refusing to unlock the phone. They don't have any legal reason to keep it locked.
zoom2d said:
I am not really sure if they will start on october 8. They already lied to me in the store that there would be no problem to unlock it.
And yeah - they are doing illegal thing by refusing to unlock the phone. They don't have any legal reason to keep it locked.
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If I had a dollar every time we went over this It is NOT illegal for them to refuse to unlock the phone. There is no law in US that states mobile operators are obligated to unlock phones to work on other operators. It absolutely doesn't matter whether you bought phone on contract or paid full price.
AnyMal said:
We've been around this block over and over again. AT&T is not obligated to unlock your phone even if you bought it at full price, and FCC will tell you the same.
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This is 100% false. If you buy it for full price and they tell you it can work on another network they either owe you a 100% refund or an unlock code. Fraud is fraud.
AnyMal said:
If I had a dollar every time we went over this It is NOT illegal for them to refuse to unlock the phone. There is no law in US that states mobile operators are obligated to unlock phones to work on other operators. It absolutely doesn't matter whether you bought phone on contract or paid full price.
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Fraud is illegal. If you pay full price and they tell you it is unlocked or can be unlocked over the phone they must refund or give the unlock code. Not sure why people think the law doesn't apply to the telecom business. The problem is the methods for forcing at&t to do the right thing were spelled out... not sure if anyone actually followed the instructions.
sitizenx said:
This is 100% false. If you buy it for full price and they tell you it can work on another network they either owe you a 100% refund or an unlock code. Fraud is fraud.
Fraud is illegal. If you pay full price and they tell you it is unlocked or can be unlocked over the phone they must refund or give the unlock code. Not sure why people think the law doesn't apply to the telecom business. The problem is the methods for forcing at&t to do the right thing were spelled out... not sure if anyone actually followed the instructions.
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Please provide a link to AT&T terms of service where it explicitly tells you that AT&T is obligated to unlock your phone when you pay full price. Please provide a link to Attorney General, Consumer Protection Agency, BBB, Federal Trade Commission, or any other regulating body that specifies mobile carriers MUST unlock phones.
I'll spare you trouble, you can't find such information because it doesn't exist. Stop making a fool out of yourself and trying to fool others. Do your homework before telling someone they're "100% false", otherwise you're just making yourself look ridiculous.
AnyMal said:
Please provide a link to AT&T terms of service where it explicitly tells you...
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The at&t terms or service are irrelevant. You realize there are numerous people that bought the phone for full price and never signed up for "service" with at&t. You realize that, right? Right? If you walk in and pay full price after the salesperson says the phone will work on your network they have to either make it work on your network or give a refund. This isn't rocket science.
sitizenx said:
The at&t terms or service are irrelevant. You realize there are numerous people that bought the phone for full price and never signed up for "service" with at&t. You realize that, right? Right? If you walk in and pay full price after the salesperson says the phone will work on your network they have to either make it work on your network or give a refund. This isn't rocket science.
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I am not sure if you're really inept or just trolling. It absolutely doesn't matter if you sign up for AT&T service just like it doesn't matter if you pay full price. When you buy AT&T phone you buy AT&T phone, meaning that it is only guaranteed to work on AT&T. Not unlocked, not T-Mobile, not Sprint - AT&T. Get it? Stop trying to make a point, you don't have one.
Dear friends, I only have one thing to ask in relation to this whole discussion. For people who signed a two-year contract with AT & T and that will necessarily fulfill the contract, what difference it makes to AT & T if the phone will be unlocked or not? The commitment already exists, the contract must be fulfilled unconditionally, then why keep the devices blocked? Sadism??
sitizenx said:
The at&t terms or service are irrelevant. You realize there are numerous people that bought the phone for full price and never signed up for "service" with at&t. You realize that, right? Right? If you walk in and pay full price after the salesperson says the phone will work on your network they have to either make it work on your network or give a refund. This isn't rocket science.
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Sounds to me like your ***** should be with the salesperson. Sales Rule #1: Tell them whatever they want to hear. And I think the phone does "work". Just not completely.
Sent from my Lumia 900 using Board Express Pro
sitizenx said:
This is 100% false. If you buy it for full price and they tell you it can work on another network they either owe you a 100% refund or an unlock code. Fraud is fraud.
Fraud is illegal. If you pay full price and they tell you it is unlocked or can be unlocked over the phone they must refund or give the unlock code. Not sure why people think the law doesn't apply to the telecom business. The problem is the methods for forcing at&t to do the right thing were spelled out... not sure if anyone actually followed the instructions.
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You're implying the Telco's run an illegal business and its up to us to enforce it? Pretty sure that's not what you mean, but it sure sounds like it. in the past 5 years this has received tons of scrutiny by the FCC. Any yet, the phones stay locked. That should tell you something.
I think Anymal says it with his comment about locked and unlocked. Actually, AT&T doesn't sell Unlocked phones. They sell Contract and NO Contract phones. But no matter, At&T is still AT&T
alodar1 said:
You're implying the Telco's run an illegal business and its up to us to enforce it? Pretty sure that's not what you mean, but it sure sounds like it. in the past 5 years this has received tons of scrutiny by the FCC. Any yet, the phones stay locked. That should tell you something.
I think Anymal says it with his comment about locked and unlocked. Actually, AT&T doesn't sell Unlocked phones. They sell Contract and NO Contract phones. But no matter, At&T is still AT&T
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This is a classic case of what happens when assumptions replace common sense. People tend to assume that buying phones off contract entitles them to remove carrier restrictions, at carrier's expense. Of course, this is a completely false assumption. Carriers are not going to stop anyone from leaving, they just won't help them to do so. You were sold AT&T phone and that is exactly what you received; no more, no less. Salesman lied? Never heard of that appening before silly but if that's the case take it up with their management.
I am still puzzeld as to what breeds these assumptions, but misinformation is so persistent that many less-educated consumers (and apparently some members) are treating it as gospel.
mol14 said:
Dear friends, I only have one thing to ask in relation to this whole discussion. For people who signed a two-year contract with AT & T and that will necessarily fulfill the contract, what difference it makes to AT & T if the phone will be unlocked or not? The commitment already exists, the contract must be fulfilled unconditionally, then why keep the devices blocked? Sadism??
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Well a lot of us didn't put a deposit down when we got the phone. Mine was "free." I paid a $30 "activation fee." They can't just let you walk out the door with a $500 device for $30 and not have some controls in place. Yes they have a contract but if you break the contract what are they going to do? The only thing they can do is report you to a credit bureau and turn your account over to a collections agency. Even then in a lot of cases it's doubtful they will collect much.
If you pay full price? Well then yeah I have no idea about that. First of all very few people would do that in the United States and I can't imagine how it hurts at&t. That's what is so confusing about the deceptive sales practices and the obstinance.
jimski said:
Sounds to me like your ***** should be with the salesperson. Sales Rule #1: Tell them whatever they want to hear. And I think the phone does "work". Just not completely.
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I don't have any "*****" as you put it. I have no need to unlock my phone at this time. I was just debunking misinformation on the internet as a public service. "Tell them whatever they want to hear" will get you in legal trouble. I've had this routine pulled on me and the companies that did it ended up paying me THOUSANDS. The problem is there is so much misinformation out there people simply do not know how to pursue these matters.
alodar1 said:
You're implying the Telco's run an illegal business...
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You're implying Telcos never get sanctioned for doing illegal things?!
AnyMal said:
This is a classic case of what happens when assumptions...
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Actually several people physically went into at&t stores and were told that they could buy the Lumia 900 for the full price and get the phone unlocked and use it once they got back to Canada. Someone in another thread actually posted images of their unlocked at&t Lumia working with their Canadian sim once at&t provided the unlock code to them. No assumptions.
Folks it doesn't matter whether you are discussing phones or widgets. If someone tells you a device will work in a particular manner at at your home location and it doesn't they have to either refund you or make it work. I'm not sure why people are confused about this. Bizarre.
But don't locked AT&T Lumias work on other networks? Just without LTE (and sometimes 3G) and MMS in most cases. So if I tell you, "sure, this phone will work on other networks", am I really lying. Or just not telling the truth.
AT&T pays cash for an "exclusive period" on a phone. They have every right to prevent you from doing whatever you choose with it till they say it's ok. I'm cool with that.
Sent from my Lumia 900 using Board Express Pro
I purchased a Lumia 900 from AT&T and threw a att.mvno sim in it, downloaded the Nokia Network Setup app from marketplace, configured it and everything works just great... very happy
jimski said:
But don't locked AT&T Lumias work on other networks? Just without LTE (and sometimes 3G) and MMS in most cases.
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No man. Not sure where you got that idea. There have been numerous posts about this topic. Educate yourself.
jimski said:
AT&T pays cash for an "exclusive period" on a phone. They have every right to prevent you from doing whatever you choose with it till they say it's ok. I'm cool with that.
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It doesn't give them the right to lie. If the salesperson says you may pay full price for this phone and we will unlock it so you can use it in Canada in October that is perfectly fine. A bit illogical but totally legal.
jimski said:
So if I tell you, "sure, this phone will work on other networks", am I really lying. Or just not telling the truth.
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BOTH. Get a dictionary.
halfevildruid said:
I purchased a Lumia 900 from AT&T and threw a att.mvno sim in it, downloaded the Nokia Network Setup app from marketplace, configured it and everything works just great... very happy
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What in God's holy name does that have to do with this thread.

[Q] Need help to unlock phone for Military Reserve duty tomorrow to leave country

I'm leaving the country for my Reserve time tomorrow, and need to get my Galaxy S3 unlocked. T-mobile has been running me around and not giving me a code. Can anyone help me to get this unlocked so I can use it OCONUS while I'm gone starting tomorrow morning? I can provide IMEI upon request
As far as I know you either have to get it from tmobile or buy it online. Haven't heard of another way for this phone, sorry. Be safe man!
Sent from my SGH-T999 using xda app-developers app
Buy an unlock code from eBay
Sent from my SGH-T999 using xda premium
Android_Monsters said:
Buy an unlock code from eBay
Sent from my SGH-T999 using xda premium
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I wouldn't pay for it id ask tmobile and tell them you are leaving for military reasons and they should gove it to you.
Sent from my SGH-T999 using Tapatalk 2
elesbb said:
I wouldn't pay for it id ask tmobile and tell them you are leaving for military reasons and they should gove it to you.
Sent from my SGH-T999 using Tapatalk 2
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He said tmobile has been running him around and not giving him the code...at least bother reading the whole post
lazarat said:
He said tmobile has been running him around and not giving him the code...at least bother reading the whole post
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I highly doubt that if he really told T-Mobile he was leaving the Country they would not give him an unlock code, that's Verizon level BS, not T-Mo
z0phi3l said:
I highly doubt that if he really told T-Mobile he was leaving the Country they would not give him an unlock code, that's Verizon level BS, not T-Mo
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Verizon phones aren't locked.
Sent from my SGH-T999 using xda premium
Dont listen to people talking about "tricks" or "just say you wanna cancel."
Just call in, talk to customer care. If you feel you are getting the runaround, then ask why you cannot get the code and then speak with a manager. Not because a manager has more power to do what a care agent cant (trust me, they don't in this case)....but a manager may be able to understand you better if there seems to be a breakdown in communication between you and the customer service agent.
Not to mention that if you have filed for the unlock code before, the offline team that process the code should have told you why they cannot give you the code. If they gave you a wrong code, it is possible that the imei number inputted was wrong and needs to be resubmitted. Make sure they use the imei directly off the device and not off the systems.
So long as it has been 40 days since you activated your account, and you bought the phone from a TMobile sales channel (not on ebay or anything) than you should have no problem having the unlock request sent in. It may take a couple days for the code to come to you, though. It comes by email.
If you are traveling out of the country, than get the international customer care number. You can call in to customer care using this number, and call from anywhere in the world and will not be charged anything to talk to customer care.
There are some restrictions, of course. You have to be current on your bill is a big one.
This is all general information. They should be able to tell you all this or anything else needed if you call in. They should be open in a little under 3 hours.
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phoenixbennu said:
Dont listen to people talking about "tricks" or "just say you wanna cancel."
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These tricks do work though.
The retention department are the senior csr and know all the stuff already. You don't need to say you want to cancel, just tell them you situation. They'll most likely help you better.
I assume the csr have been pretty bad lately, hearing all these unhelpful examples. They probably hired a lot of new people recently.
Sent from my SGH-T999 using xda app-developers app
Called a while ago, like two days after getting my phone and explained my reason (it's for when I'm out of the country). Had no problem and the guy took my IMEI, sent it off to Sammy, and I got an e-mail a few days later with my devices code.
If you can't get any luck through 611, try going to Google+ and ask T-Mobile on there to help. The employees behind the account often are helpful!
I am in the same exact boat. I am already over seas and stuck with no support from tmobile because I haven't had my phone long enough. I can't find anyone who has manually unlocked the t mobile version. Samsung won't help either because they say they can't verify phone ownership and tboblie will not contact samsung. Tmobile says they get the codes from Samsung and Samsung said they won't until tmobile says it's ok
ok i figured it out , kinda . since i havent had my phone for the 40 days t mobile wont send me my unlock code. Being i am overseas and want to use the phone and not buy a new one i was turned onto unlockclient.com paid my $25 and unlocked my phone in 5 min... yes it was that easy and thankfully the tmobile gs3 is a pina (sp) band because i am using a 1700 band and still get 4g
Ebay has the code for $8.
DragerSpins said:
I'm leaving the country for my Reserve time tomorrow, and need to get my Galaxy S3 unlocked. T-mobile has been running me around and not giving me a code. Can anyone help me to get this unlocked so I can use it OCONUS while I'm gone starting tomorrow morning? I can provide IMEI upon request
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Click to collapse
Just call 611 tell the your situation and they will ask you some info and in a day or so you will be emailed you code. You have to have been on tmobile for about three months. They are cool about that and never given a hard time to myself or others I know that had done so.
This is one area where tmo excellent.
Sent from my SGH-T999 using xda premium

Cheapest unlock code!?

Hey guys, i might be buying a note 2 very soon .. I was just wondering if any of u got it unlocked? If yes then HOW MUCH DID YOU SPEND ..
Cellunlock.net offers it for 25$. Looking for some cheap alternatives !!
Call T-Mobile, and ask to have the phone unlocked. I had to fax them a receipt (a t-mobile one, which made no sense to me), along with my remedy trouble ticket number, and imei. They later sent me the unlock code. Free.
My store said they would do it for free after 30 days.
I paid the $25 because I didn't want to wait and I wanted to try it out on ATT.
i was thinking to buy a tmobile one and use it at my local network .. for that I need the unlock code .. 25$ is not what I am looking to spend ..
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
mdt73 said:
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
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If they give you static, just tell them you plan to go overseas and need it unlocked for that.
I dont think they will give the code to a new contract !!
Tell them you are going out of the country, and if they won't budge contact me and I can get it unlocked for about $15.
Guys, chill out. There is really no need to be so concerned about unlock codes. I work for T-Mobile, and I want to offer some advice. Completely on my personal accord, not as part of my job with T-Mobile of course. Mind you, I will not do anything that violates any NDA or other agreement, contract, association that I have with T-Mobile, but I can offer the policy information, since it is not anything I wouldn't tell any other customer I talked to as part of the job.
Basically, if you buy a phone from T-Mobile you can get it unlocked, so long as you are at least 40 days into your account. Not contract, not tenure, but account. The account you are using the phone on has to have been open at least 40 days. You also have to have used the phone on that a line on that account. Meaning you made at least 1-2 minutes worth of phone calls.
Otherwise, assuming you bought it and do not want to use it on your account, you can send in proof of purchase that you bought it at full cost, or they can see on your account that you bought it. Phone purchases in store, just to address one earlier comment, do not always show the full receipt information (device, etc) and that is why a fax is required. Purchases made through customer care, online, or through telesales, are viewable through the proper phone team.
If you buy a phone at full cost and DO NOT have a T-Mobile account, you can get it unlocked by calling in and providing the imei number and they will submit the request. No faxing or any other hassle. Many agents are not aware of this exception in the policy because it does not come up all that often. So you may get someone on the line who is unaware and will swear up and down that it is not part of policy. I, personally, have had to spend time talking to managers who did not even know this part of policy. However, it is a part of a policy, and therefore is the easiest way to unlock the device.
There are other little minor things in policy, but most of what I have said is for the average buyer. Also, note that 'going overseas' is not any sort of exception to policy. If you do not meet the normal policy requirements, you could be going to the moon for all it matters and it would not be any reason to go outside of policy. The requests are completed by an offline team, and they are strict to policy. I have seen many customers get angry because "the store told me I could just call in and unlock it" or "I am going overseas in two days and that is why I bought the phone in the first place." If you say you are going overseas, then you will just be offered international roaming information for using T-Mobile overseas, or be told about cancelling your contract, paying any applicable ETF, and then getting the unlock request submitted in as part of the cancelled account part of the policy (which has its own set of requirements).
As a disclaimer I will say that while I work for T-Mobile, I am not writing this as part of any association with T-Mobile, and I do not condone any abuse of policy or misrepresentation in order to circumvent or manipulate policy. I also will not do anything outside of policy for anyone. I am unable to submit any unlock requests for anyone or call in for anyone or do anything of the such.
However, I do hope my advice helps.
The only real time to pay to get the device unlocked is if you just bought the phone at a discount, started a brand new T-Mobile account, and are under 40 days since activating your account.
phoenixbennu said:
Guys, chill out.[...]
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just to back phoenix up (thanks for the writeup btw) i've done this twice on Tmo
- 30+ days into my value plan and I requested the code for my s3, had it the next day in my email.
- paid full price for another s3, same thing, didn't have to wait at all, just called and requested the same day.
easy as pie.
Thanx phoenix... N other guys .. I will try to get it done from t mobile only ..
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
mdt73 said:
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
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All carriers are required to unlock phones at the customers request, it was put into law a year ago or so. Same law that said jailbreaking/rooting is legal and cannot void a warranty. No one knows about it yet because it loses money for telecoms, but they can't refuse to unlock your phone because it is illegal to do so.
You do know there's a write up to unlock this phone for free right ?
Sent from my SGH-T889 using XDA Premium HD app

Wanting to sell my T999, question about IMEI/ESN status.

I upgraded to an S4 and now I'm looking to sell my S3 on eBay, I noticed a lot of phones had bad ESN/IMEI's and wondered what mine would show up as so I plugged my imei into the tmobile tool to check it and it came back with:
This device is on an account that is subject to an annual service contract term and may not be able to be unlocked from the T-Mobile network until that term is fulfilled or a fee is paid.
For more information or assistance, please call Customer Care at 1-877-453-1304.
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If I was going to sell this phone, what would I sell it as? Locked with a good ESN/IMEI? bad? I tried calling them but they gave me the run around.
Is your S4 also on contract under the same account? If so, I'd start with calling T-Mobile and asking them if they could remove the restriction from your S3. If not, then just list the S3 under T-Mobile phones on eBay and say that the IMEI and ESN are clean, but that the phone is NOT unlocked. After all, there are people who are going to buy the phone and never unlock it.
supaboom said:
I upgraded to an S4 and now I'm looking to sell my S3 on eBay, I noticed a lot of phones had bad ESN/IMEI's and wondered what mine would show up as so I plugged my imei into the tmobile tool to check it and it came back with:
If I was going to sell this phone, what would I sell it as? Locked with a good ESN/IMEI? bad? I tried calling them but they gave me the run around.
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Yes, that's the way to do it. Do note, Other people can use this phone on T-Mo just fine. Only if they want to use on other carriers then they'd need to pay to have it unlocked.
jim45 said:
Is your S4 also on contract under the same account? If so, I'd start with calling T-Mobile and asking them if they could remove the restriction from your S3. If not, then just list the S3 under T-Mobile phones on eBay and say that the IMEI and ESN are clean, but that the phone is NOT unlocked. After all, there are people who are going to buy the phone and never unlock it.
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If the S4 is on the same contract then T-Mo is likely to unlock S3 if you ask nicely.
Why not just unlock it following the thread in General? You'd open up a lot more buyers if it's already unlocked. Plus it's free and has zero side effects to begin with!
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No, I paid for both my S3 and S4 outright, while others on the family plan are under contract, I own my phones outright. They basically keep saying that the contract covers the entire account, but I got a nice lady who's going to look into the issue and get it straightened out so the phone shows up as it should on the IMEI database.
Doc, I just looked at the unlock thread in General and its ez-pz, as I wanted to sell it with a stock android anyways, I'll definitely do that. Thanks for suggesting, a lot easier than haggling with t mobile.
its better to go through tmobile. if you call them they will give you a code. just say you are going out of the country. did this with many phones.
giving T-Mo a call is very quick and painless. Five mins and they'll give you a code

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Mrdabbas said:
So I bought this note 3 from this lady on craigslist. Its a T-Mobile note 3. I specifically asked her if it was paid off and she said yes. Well as it turns out the phone isn't paid off. So I'm pretty sure it's going you be blacklisted soon.
My question is this; since T-Mobile provided me the unlock code for the device and the device is now factory unlocked. What options does that give me one the phone is blacklisted ion the near future?
PS: the presumably nice looking lady would reply to me.. Sad what people would do to get money sometimes...
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Do you have her saying it paid off in writing.
TWEAKED N3
BACARDILIMON said:
Do you have her saying it paid off in writing.
]
TWEAKED N3
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Well I asked her if phone was under contract via text and she replied by said the phone is paid off in cash. But I went to her home and bought it and asked her again if it was paid off and she said it's paid off in full.. It's only after I found out it wasn't paid off that she disappeared.. And I also nearly saw her naked coming out the shower... So yeah...
Mrdabbas said:
Well I asked her if phone was under contract via text and she replied by said the phone is paid off in cash. But I went to her home and bought it and asked her again if it was paid off and she said it's paid off in full.. It's only after I found out it wasn't paid off that she disappeared.. And I also nearly saw her naked coming out the shower... So yeah...
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As long as u have text go to the cops make a report. Then call t mobile and tell them she told you in writing it was paid off. If anything you might have to do small claims court. But keep the text she sent you
TWEAKED N3
Mrdabbas said:
So I bought this note 3 from this lady on craigslist. Its a T-Mobile note 3. I specifically asked her if it was paid off and she said yes. Well as it turns out the phone isn't paid off. So I'm pretty sure it's going you be blacklisted soon.
My question is this; since T-Mobile provided me the unlock code for the device and the device is now factory unlocked. What options does that give me one the phone is blacklisted ion the near future?
PS: the presumably nice looking lady would reply to me.. Sad what people would do to get money sometimes...
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That's strange. T-Mobile usually won't provide unlock codes unless the phone is fully paid. Are you certain that she didn't pay the balance on the phone after you gave her the money?
Techngro said:
That's strange. T-Mobile usually won't provide unlock codes unless the phone is fully paid. Are you certain that she didn't pay the balance on the phone after you gave her the money?
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Note true mine is unlocked. All you have to say is your traveling and need to use other Sim cards
TWEAKED N3
They wouldnt provide code for s3 of kine when I was traveling cause I owed $80 on it.
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Thread has been cleaned. Taking pictures of people without their knowledge or consent is illegal.
For future purchases for yourself and anyone for that fact, if you go to http://swappa.com/esn you can see if there is money owed or not. I only owe $23 on mine and it still shows via that link that its not paid in full.
droidkevlar said:
For future purchases for yourself and anyone for that fact, if you go to http://swappa.com/esn you can see if there is money owed or not. I only owe $23 on mine and it still shows via that link that its not paid in full.
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It's my understanding that the IMEI checker will only show if the phone is blocked or not blocked, but won't tell you whether the device is on EIP. Can you confirm that it actually says 'not paid in full' or something to that effect?
Techngro said:
It's my understanding that the IMEI checker will only show if the phone is blocked or not blocked, but won't tell you whether the device is on EIP. Can you confirm that it actually says 'not paid in full' or something to that effect?
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See attached showing its financed.
droidkevlar said:
See attached showing its financed.
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Ok thx.
BACARDILIMON said:
Note true mine is unlocked. All you have to say is your traveling and need to use other Sim cards
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i told them im traveling overseas and they sent me an email with the unlock code and i put an inactive sim card from another carrier and input the unlock code.... "success! phone is now unlocked"... so i check on swappa and it said phone is still being financed... what am i going to do with this phone?... the cops here in Oakland Ca get so many reports its nearly impossible to get anywhere with them. If its blacklisted and unlocked, what carriers can i use it on? should i just send it to my family overseas and see if they can make any use of it there?
Mrdabbas said:
i told them im traveling overseas and they sent me an email with the unlock code and i put an inactive sim card from another carrier and input the unlock code.... "success! phone is now unlocked"... so i check on swappa and it said phone is still being financed... what am i going to do with this phone?... the cops here in Oakland Ca get so many reports its nearly impossible to get anywhere with them. If its blacklisted and unlocked, what carriers can i use it on? should i just send it to my family overseas and see if they can make any use of it there?
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Have you tried calling T-Mobile directly and verified with them that this phone is still being financed?
If not, then you're good.
If yes, file a police report and take her to a small claim court. It's very easy to do this, no lawyer needed.
Swappa says my old s3 I still have is financed. But is not. I know I bought I t newm been paid off for 2 months. Looks like slow reporting.
Sent from my SM-N900T using xda app-developers app
Stryke_the_Orc said:
Thread has been cleaned. Taking pictures of people without their knowledge or consent is illegal.
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In what Country is this practice illegal? In the US I can take pictures of whomever I please doing whatever they happen to be doing in public. In Public, there is no reasonable expectation of privacy. Not challenge going your moderator status, but people misrepresent laws all the time.... like the Police do.
I was under the impression that the owner of the device has to call for the unlock code. The OP is saying he received an unlock code from T-Mobile for a phone registered to someone else? I'm also under the impression that you have to use a phone on T-Mobiles network for a certain number of days before they will provide the code.
Unlock requirements
We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported as lost, stolen or blocked to T-Mobile.
The account associated with the device must be in good standing.
You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
Unlock Eligibility for Monthly Phones and Tablets
The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
If the device was financed using T-Mobile’s Equipment Installment Plan (EIP), then all payments must be satisfied and the device must be paid in full.
If the device is on an account that has are under a service contract term, then at least 18 consecutive monthly payments must have been made or the account was migrated to Simple Choice no contract rate plan.
If the device is associated with a canceled account, then the account balance must be zero.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock Eligibility for Pay in Advance (Prepaid) Phones and Tablets
The device has been active on the T-Mobile network for more than 1 year.
If the device has been active for less than 1 year, then the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
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Stepping out of her shower is hardly in public, and even in public there are laws regarding such actions. Keep this thread on topic or it will be closed.
Thread cleaned.

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