For Sprint Reps - I Need Advice - Sprint LG Optimus G

I was on the train ride home from work on Wednesday night when I left my phone behind on the seat. I didn't notice it that it was gone until about midnight when I went to plug it in. First thing Thursday morning, I went to Metra/Amtrack's lost and found at Union Station to see if my phone was recovered by a conductor. It wasn't. After checking later on in the day to see if the phone was recovered to no avail, I made the decision to contact Asurion to get a TEP replacement. I figured the phone was gone. On my ride home later that evening, I asked the conductor from the night before if he had found my phone. He said he did, and that he turned it into lost and found. It ends up that my phone fell between the cracks of some boxes at the lost and found, and they did find it and return it to me today. The TEP replacement phone was also delivered today.
1. Can I return the TEP phone for a full refund?
2. If I can't return the TEP phone for a full refund, which phone should I reactivate, the TEP or the original one?
Preferably, I'd like to reactivate the original one and return the TEP phone for a full refund. The TEP phone has a cosmetic blemish. If I can't get refunded, I'm going to keep both phones. I'm just not sure which phone I should reactivate. Is there any situation where both phones can get clean ESN's in the even Asurion won't refund me?

If you went through Asurion then you can't. You could sell the old one as BAD ESN but won't be able to activate the old one ever again.
Sent from my LG-LS970 using xda premium

You could probably just swap the backs of them if the blemish was on the back...

_Epic said:
If you went through Asurion then you can't. You could sell the old one as BAD ESN but won't be able to activate the old one ever again.
Sent from my LG-LS970 using xda premium
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Not necessarily true. Asurion misses flagging devices ALOT. I just recently filed a claim on my lost GS3 and when I called Employee Customer Service, they said my previous ESN I reported to Asurion had not even been flagged. So you might want to call customer care just to be on the safe side. But if they did, then yeah, you're best bet would be to sell online as a BAD ESN

Call them. They will tell you.
Sent from my LG-LS970 using xda premium

Related

Bad Sprint corp rep

Has anyone ever had any problems trying to get their phone fixed at a Sprint repair store? I had trouble with one employ, he wouldnt replace my evo for the white heat spots on my screen. I believe this is a manufacture defect so don't they have to replace it? And he was a **** to me assuming of my age and was asking if I rooted my evo. I ha e the newest ota update why would he ask, just because my phone can landscape and I had launcher pro, shows how much he knows about Android. Anyways I finally called customer care and they didn't hesitate to replace my phone. I go in today to have this same employ haras me with his questions of why I wanted it replaced??? I was upset and told him I didn't want a ****ed up screen... And the place got quiet, I get my replacement Thursday and also complaining about this store rep. He was the worst.
Sent from my PC36100 using XDA App
I'd simply replace the screen if I had the particular one your phone needed. Less hassle, happier customer, more money in my pocket for a repair vs an exchange.
Some men just want to watch the world burn.
Yeah I was about to do it my self, but I figured just take it to Sprint, Haha let's see when he burns in hell
Sent from my PC36100 using XDA App
I have this white heat spot on my phone, I never knew it was a defect. Can I get it replaced if I don't have the insurance?
same thing here, just my phone has been power cycling randomly. they at the store claimed its a lose usb port and FLAGGED my phone damaged beyond repair as if i broke it. now heres the kicker.....my phone has never had issues connecting to my laptop nor charging. yet its the reason its boot looping... they told me to claim it on insurance which means $100 out of pocket. HA! i called sprint and complained but they couldnt remove the flag so i can take it to another store....i had them credit my account 100 and had to file the claim..smh 3 days of complaining
fldash said:
I have this white heat spot on my phone, I never knew it was a defect. Can I get it replaced if I don't have the insurance?
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It's not a known issue, so you'd have to pay $35 to get it replaced.
Damn reps act like they are the ****. Makes me mad because I paid all this money for my evo and I get back referb with Damn heat spots, the lady that helped me through customer service was nice and she said well ill send you an eticket to get it replaced, I say its manufacture defect because its not our fault the phone here white spots, so they should have to Atleast repair or replace, I didn't take no for an answer from this guy. He even said he was going to flag me for this so I can't get another replacement for the same issue. I will probably be back if I find a defect in my new replacement. I bet if that rep broke his phone he wouldn't hesitate to replace it himself, so why the hell do they act so ignorant?
Sent from my PC36100 using XDA App
Ya..I had mine replaced 6 months ago for same said reason. Last month my 3G borked and they replaced it with a refurb that booted up with the same issue..ordered another one..yep..exactly the same and the rep finally gave me a NIB 004 just two weeks ago. Two repairs in a year saved me $14 instead of paying the insurance every month.
Those spots actually grow over time, so if your under the 1 year I would recommend paying the 35+tax and make sure the replacement is not the same way. Best time to find it is on initial bootup, so watch them activate it. Better yet, ask them if you can, will also prevent an upgrade they may do.
Yeah I almost hit one for getting in my face
Sent from my PC36100 using XDA Premium App
That's that's what I was waiting for, I will keep this in mind if the next refurb is a fail. $35 to get me a new phone? I thought it was $50 I read mix number all over these forums, next time ill be paying that $35 instead of dealing with an ass hole of a rep lol, yeah my spots actually got worst while playing with my phone. Thanks
Sent from my PC36100 using XDA App
Yeah I feel you, he kept harassing me with his questions, I'm 19 yeah I know he might be thinking I'm just trying to screw them over, but still he didn't have to act that way, we be customers probably longer then he was even employed there, I hope I don't get someone like that again, most likely he will be there with my replacement.
Sent from my PC36100 using XDA App
dpilcher said:
Ya..I had mine replaced 6 months ago for same said reason. Last month my 3G borked and they replaced it with a refurb that booted up with the same issue..ordered another one..yep..exactly the same and the rep finally gave me a NIB 004 just two weeks ago. Two repairs in a year saved me $14 instead of paying the insurance every month.
Those spots actually grow over time, so if your under the 1 year I would recommend paying the 35+tax and make sure the replacement is not the same way. Best time to find it is on initial bootup, so watch them activate it. Better yet, ask them if you can, will also prevent an upgrade they may do.
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So the 0004 hardware does not suffer from the heat spot issue?
dsf3g said:
So the 0004 hardware does not suffer from the heat spot issue?
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I really can't say for sure, all my phones and the replacements that were ordered were all 003 versions. This is my first 004 (Edit: Second, my son's I picked up at Best Buy when it dropped to $50 is also an 004)and this one did not have the issue and is running just fine all around. I do however wish I had received the Nova screen instead of the Epson. I had heard it was not as bright, and that for sure is the case. Indoors it really looks great, but step outside....better look for some shade to see the screen. I can deal with that, just glad they finally took ownership of the manufacturer's issues and were never rude at any point.
Still, I'm in awe at how that many refurbs (for me anyway) in a row had the exact same issue and that it passed to go back into the replacement pool.
Those people are called Super Reps.
Sent from my PC36100 using XDA App
I'm a tech at a store also and the $35 represents getting a replacement phone without insurance compared to free if you do have insurance. If you take it to a service and repair store they should be able to replace the LCD for you in store, depending on which LCD you have.
so i just received my referb replacement and it was fine, i did get hardware 003, i was expecting 004. Well i get home to login into google account, and BAM!! bootloop all the way back to sprint repair store, the rep who helped me saw it and was shocked, so they hard rest and it kept doing it. Finally i just called the insurance to just get a new phone, well they said for $100 I could either get another referb or maybe a new one, they claim not to have control over that. i said to hell with all this, i called customer care and they are sending me another evo to my home. Damn just randomly reboots so annoying, why cant sprint just give me a new phone to get rid of me already haha. oh and i get a new otter box because my kick stand broke, sad day sad day!!

[Q] Sprint, root, and total equipment protection/manufacturer warrenty

I recently rooted my Samsung epic 4g and installed cm7. By rooting my epic I knew I was voiding my manufacturer warrenty and that if my actions bricked my device that was on me to replace it. However, I am on the Sprint network and have been paying for "Total Equipment Protection." Two days after installing a new rom, I noticed my screen was highly distorted and by the end of the day the screen would only flicker. I discovered that the flex cable for the slide keyboard was worn and was in need of being replaced. After reading several posts on this website about sprint serviceing rooted phones with hardware problem, I decided I would call sprint and get some more information on the topic. The CSR informed me that sprint isn't really so hard on people with rooted phones and that any sprint repair center would still fix my phone under total Equipment Protection as it was damaged due to normal wear and tear of a piece of hardware. Acting on this information I went to the nearest repair center. When i went to check in my phone for service, I told the tech the phone was rooted and I was told that they would still service it. He told me that no, they wouldn't service it and he would make sure to flag my account and void my warranties. Now, a few days later, I have been too three repair centers and have been refused at all three. In fact, when i offered to pay for the service out of pocket, I was informed that my money "has no value here" and i should leave. I should add that I was very polite to the tech. Today I called Sprint again, and explained the situation. The rep told me that they should have serviced my phone under the total Equipment Protection "because with that, you could smash your phone with a hammer outside the store and it would still be covered ( with deductibles of course). ". So here I am, I had to get a new phone because corporate Sprint says one thing, but local Sprint stores say the opposite.
Is there any sort of formal policy letter released by Sprint to address this complete breakdown of communications? I keep seeing people refering to it, but after all this Id love to get my hands on something.
I'm not sure where this thread should actually go, sorry if its misplaced, I just figured this is something that should be addressed if for nothing else, to prevent a situation like mine from ruining someone else's day .
Searched the Epic 4G sub forums using the keywords "root policy", and the result was halfway down the first page.
http://forum.xda-developers.com/showthread.php?t=1227396
That's crap I feel for ya that's a load of bs but it is usally smarter to play stupid than tell them straight up its rooted I hate local reps who think their The Ultimate Being of all things righteous and technilogical....
http://i1202.photobucket.com/albums/bb374/TexasEpic/Biggoron3.png
Sent From My Cyan Samurai
Sadly with the flex cable crapping out on me my screen wouldn't work or I would have odin back to stock, but I didn't feel comfortable flashing it blind :/
brianjones9110 said:
Sadly with the flex cable crapping out on me my screen wouldn't work or I would have odin back to stock, but I didn't feel comfortable flashing it blind :/
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Coulda cleared ur sd card of rooted files and "tried" odin back to stock and let it brick.
http://i1202.photobucket.com/albums/bb374/TexasEpic/Biggoron3.png
Sent From My Cyan Samurai
brianjones9110 said:
Sadly with the flex cable crapping out on me my screen wouldn't work or I would have odin back to stock, but I didn't feel comfortable flashing it blind :/
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Oops. Accidentaly hit thanks. Just try odining blind and if it bricks oh well, don't tell sprint you odined.
-Marcusant via Tapatalk
At this point its too late, the rep at one of the stores blacklisted my device and banned it from the network as if it was reported stolen. I have been on the phone with sprint all morning and they have refused any form of service, insurance, credit, anything. At this point I'm leaving Sprint. Very unfortunate as I've been with them since January 07.
brianjones9110 said:
At this point its too late, the rep at one of the stores blacklisted my device and banned it from the network as if it was reported stolen. I have been on the phone with sprint all morning and they have refused any form of service, insurance, credit, anything. At this point I'm leaving Sprint. Very unfortunate as I've been with them since January 07.
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That's a load.......
http://i1202.photobucket.com/albums/bb374/TexasEpic/Biggoron3.png
Sent From My Cyan Samurai
brianjones9110 said:
At this point its too late, the rep at one of the stores blacklisted my device and banned it from the network as if it was reported stolen. I have been on the phone with sprint all morning and they have refused any form of service, insurance, credit, anything. At this point I'm leaving Sprint. Very unfortunate as I've been with them since January 07.
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Wait for what exactly? That's ridiculous...
Sent from my SPH-D700 using xda premium
ac16313 said:
Wait for what exactly? That's ridiculous...
Sent from my SPH-D700 using xda premium
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Because he is rooted... that is absolutely ridiculous... my local sprint store has serviced my phone on more than one occasion... and me and him were both running the same rom! That's crap man!
Sent from my SPH-D700 using Tapatalk
Emailed sprints ceo and hoping something comes of it, like maybe a policy letter from the ceo could get the local stores to do there job. Either way, ill upload a copy of the email conversation when i hear back from him or his assistant.
Email Sprints CEO with a copy of their own handling policy for root devices. Basically they are told to flash it to stock firmware. If problem persists, repair or replace the device and "note" the device was rooted. If unable to flash stock firmware, "note" device was rooted and replace the device. Nowhere in their own policy does it state "you have the right to refuse service to a rooted customer and blacklist their device" or anything of the like.
Sent from my SPH-D700 using Tapatalk
A few months ago the screen slowly started turning red on my epic, then purple, then black. You could still see a few lines of pixels right along the edge showing the screen was on, but otherwise it was useless.
I went to the sprint store and had them look at it. I mentioned it was rooted, the guy said no problem, it looks like a hardware issue covered under your warranty. They ordered me a new epic, but since it was a couple weeks out on backorder, they sent me to another store that went ahead and replaced my screen for free (other store had an extra one for that use) while I waited for a new phone. After the repair I would have canceled the new phone, but the wifi and cell signal took a drop from having the phone opened. Long story short, at the end of the week, my replacement arrived, they set it up, and I was out the door. Gave them my rooted/ROM'd/overclocked epic4g and they gave me back the battery and SD card. They even gave me a free water bottle.
This cost me $0, a couple hours, and was nothing but a good experience. The guy there said they never turn rooted phones down for unrelated hardware failures. A separate store in Colorado helped my mother set up PDAnet tethering on her phone so she could check her email on her computer without paying for wifi tethering. Never seen a company so committed to their customers, at least in my experience.
Sent from my SPH-D700 using xda premium
One recommendation that I can offer u is, report this issue to the fcc, and send a copy of ur email to the fcc right to sprints ceo. And emphasize that u did report to fcc. Major customer service complaints do get handled by the fcc. And also state that u felt discriminated against.
Sent from my SPH-D700 using xda premium
Omg LOL I was literally just in the process of researching what kind of FCC complaint I could make LOL but thanks for the effort to assist me, I do appreciate it. As an update, I haven't heard backfrom Dan Hesse but I'm still waiting.
Continue sending him an email. Do it as many times as u need to. That needs to get his attention and resolved appropriatly. Sprints main focus now is "customer satisfaction". Also, if u were able to get the names of the reps that caused u this problem, place that in the email as well. Be specific on every detail of the occurence. This will show to the ceo, factual evidence and discrimination. Also, report it to the better business bereau. They accredit all compaines.
Sent from my SPH-D700 using xda premium
Sprint is no longer concerned with customer satisfaction. Those days are passed. They are only concerned with saving their business now. That is why they locked down on moving upgrades and releasing people from ETFs. I have had several drawn out arguments with Executive office and they won't budge.
Sent from my SPH-D700 using XDA App
ac16313 said:
Wait for what exactly? That's ridiculous...
Sent from my SPH-D700 using xda premium
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theres always more to the story. were blind on one side here.
You should go back to the store and get the techs name. That guy should lose his job and testicles.

[Q] asurion/ sprint

OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
You're better off selling the phone on craigslist and using the money towards a new phone.
Sent from my SPH-D710 using xda premium
radrian92 said:
You're better off selling the phone on craigslist and using the money towards a new phone.
Sent from my SPH-D710 using xda premium
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now what if the buyer tries to verify the ESN what would sprint tell him......cause i sold my old HTC HERO and when i meet with guy he called sprint to verify that the ESN was good and wich is was cause i upgraded to my EVO
The exact same situation happened to me with my Nexus S 4g. I will give you a heads up...its an absolute hassle.
Reason is that Asurion flagged the phone ESN as "lost/stolen"
It took almost a week between calls to Sprint and Asurion to get the matter solved.
Good Luck.
Sent from my SPH-D710 using xda premium
HCdroid said:
The exact same situation happened to me with my Nexus S 4g. I will give you a heads up...its an absolute hassle.
Reason is that Asurion flagged the phone ESN as "lost/stolen"
It took almost a week between calls to Sprint and Asurion to get the matter solved.
Good Luck.
Sent from my SPH-D710 using xda premium
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will they make me send one of the phones back to them??? or can me and my wife be rockin the e4gt??? lol
yotie said:
will they make me send one of the phones back to them??? or can me and my wife be rockin the e4gt??? lol
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The 1st et is useless as the esn is now reported lost/stolen and can't be activated with sprint. Shoot me a pm and I may take it off your hands
yotie said:
OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
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Click to collapse
1. you shouldn't tell them you found your old phone. they might want it back
2. you can't use your phone on spint anymore. but i heard it can be used to flashed on boost mobile
3. you can sell it on criaglist as a bad esn phone. people will still buy it. or you can donate to one of our developers on xda.
yotie said:
OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
Click to expand...
Click to collapse
You can try to activated...but if assurion flag the esn as lost or stolen it's not going to work with sprint no more you can try to remove the flag but most then likely it's not going to work...you can try to sell it on Ebay for cricket...
Sent From My SAMSUNG GALAXY S II
In my past experience from earlier this year I lost my phone at the Airport. The airport ended up finding my package after like 3 weeks... I had reported it lost, so i got a new phone (Evo 3D). The ESN on the lost phone was clean for activation. I ended up playing it safe and selling it on Craigslist when I went on a trip like across the USA at new york lol! far away from Oregon.... Anonymous style to keep it freshly away from me.
If you processed the claim through sprint they will lock the esn specific to that phone from use. If you called assurion directly they don't always follow policy and may not have locked the "lost" phone.
Sent from my SPH-D710 using xda premium
Go to checkesnfree.com if it clears you're good to go
Sent from my SPH-D710 using Tapatalk 2 Beta-4
U should.sell.it
well I call sprint to check the esn..
FLAGGED..... lol... .oh well...guess I'll use it for a mini tablet at home or tether it off of my evo....thank-you for all your replys......
Being that u called asurion plus sprint its definately flagged. Next time just deal with asurion and leave sprint out of it. Asurion wont flag the esn unless u say its stolen. With my original epic i had a friend slap it out my hand by accident and i couldnt get sprint service center to fix it and it was only 2 days old. I was tight so i felt like why should i send it back if im coming out of pocket anyways? So i went online filed a claim put that i lost it and gave it to my friend so he can try it out. He activated it no problem but decided he'll stick to his evo. Now my bro has it and even got it fixed free by sprint when they started the in store repair thing. Too bad sprint ended that in like a month. My bro still has the phone on his line tho lol
Sent from my SPH-D710 using XDA
If you have the account owner(you or your gf) call sprint they can verify you were the purchaser and pull the flag off of it if you're nice, they will just pull up the esn to verify it was indeed the device you originally purchased and lost and then clear it out I've had it done a few times in the past when I've lost devices, actually had my evo flagged as lost twice and removed from my 5 year old hiding the damn thing up inside the couch where i couldn't see it and then I'd find it a few weeks later when I'd.move the couch to vacuum under it or once he stuffed it down into the back seat of the car and my wife found it when her purse spilled and her wedding ring fell in the same slot between the bottom and back of the seat. Just be warned its a bit of a hassle and may require calling several times til you get a rep willing to do it for you
Sent from my SPH-D710 using xda premium
Sell it on ebay. Epic touches with bad esns sell for at least 250. They can be flashed to boost, virgin, cricket, etc. I am running my epic touch on virgin. Can't beat $25 a month for service.
Sent from my SPH-D710 using XDA
yotie said:
So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ....
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Click to collapse
This is how I get all my new phones... You can hook it up no problem. An esn swap on you EVO line is all it takes.
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
aznssaiyan said:
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
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How would Asurion know the person didn't just find it laying around somewhere? My old phone i reported lost is activated with no problem on my brothers account for about a year now..
Sent from my SPH-D710 using XDA
aznssaiyan said:
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
Click to expand...
Click to collapse
^^^^ Wow went through the whole thread looking for this guy and not till the very end did he pop up.... LOL
@OP, this is what you do- hold on to your phone or you can sell or donate to one of the developers in here if you are a chronic flasher. Most of the posts in here are spot on. If you only contact Asurion then your phone wont be flagged by Sprint since apparently the two don't talk all the time.
I am sitting on two phones that I purchased from people who thought it was a bad ESN but I have since turned one on to Sprint and the other I had checked and its also good.
I let the kids play with them, an Evo and a Evo 3D - I just made up a Google voice number for them and while in the home they can call all their friends or whatever. Then if we go out I just turn on the Hotspot and they can get market apps or make a call while I control everything. Also they can watch netflix - whatever it takes for a dad to get some PEACE and QUIET!

Radio Shack

So last Friday I bought my SGSIII at Radio Shack. Dude asked me if I want their insurance. I tell him "No I already have insurance through Sprint" last night I get home and my phone falls out of the car. Screen cracks in the upper right corner. I call Sprint to file a claim and they tell me that Friday July 27th the insurance was removed from the account. LOL WTF? Radio Shack guy deleted my insurance. Now I have to go in circles with Sprint and Assuron to see if they will add the insurance back on and take my claim. But I'm thinking that I should do into Radio Shack and demand a brand new phone free of charge. Who agrees?
Im guessing your from the states and Im from the uk. But if i had this problem then i wiuld honestly go to Radio shack and ask if you coukd still have the insurence. As it is still withing a 14 day prerod. And then if they agree and it all gets set up then i would wait a few after the insurence is active and then claim on the insurence lol.
Sent from my GT-I9300 using xda premium
Cant you just return it for another one since you are still within the 14 days?
DroidBabe said:
Cant you just return it for another one since you are still within the 14 days?
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I'm not sure if Radio Shack has that and if they cover damage. I think the 14 days is if you are not satisfied with the product.
"If you are not satisfied with your purchase for any reason, and it is in its original new condition, simply call us within 14 days of the activation or process date shown on your sales receipt"
However I will talk to the store manager because I do not feel that I should have to wait for Sprint to determine if they will accept the claim because of Radio Shack's error. With a crack there is always a potential for more damage. Crack gets larger etc... We'll see what they say
If he removed your insurance without telling you, you should try demanding a new phone.
yousefak said:
If he removed your insurance without telling you, you should try demanding a new phone.
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I'm going to give it a shot. I called but the store manager is not in until this evening. The person there says she does not have the authority to do anything.
same thing happened to me when i tried to activate phone when i got my s3 luckly i caught it in time was able to get my battery replaced becuase they added insurance back to my account when i got activated
demanding a new phone from the shack wont work. They wont even think about covering damage done by the consumer. Your best bet is to call asurion and sprint and hope they feel it was a misunderstanding. Did you always have insurance b4 getting the s3?
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
If not, you can get radioshqck insurance BEFORE you complain. Go the next few days and turn your phone in. The deductible is less than sprints but they have to ship the phone out so you need a backup phone. Usually takes 3-14days from my understanding
Sent from my galaxy nexus using xda app-developers app
Same thing happened to me when I got my phone from best buy. Declined their insurance because I had sprint's. Got home and checked online to make sure insurance was still there, but it had been removed. Chatted with sprint and was told they themselves removed it because instead of paying the usual $8 it had gone up to $11 because of the "suggested retail price when it launched and the rising replacement cost of high end phones, they found it necessary to increase TEP monthly charges". They put it back once I agreed to the change in price
joebarkho said:
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
Click to expand...
Click to collapse
I'm waiting for the store manager to call me back on it. Hoping she will do what's right and exchange the phone. Sprint is looking into weather or not they will honor a claim like I said but there's a chance they may not and there's also this waiting time now.
I got my G3 at Radio Shack and the salesman assured me I could get my $38 Activation fee waived given my 10+ tenure with Sprint.
It's not that he was wrong it's that he was very wrong. He was either ignorant or deceitful. Get it in writing.
--
Sent from my Samsung Galaxy S3 powered by Blazer ROM 1.6.
MikeyLee said:
I'm waiting for the store manager to call me back on it. Hoping she will do what's right and exchange the phone. Sprint is looking into weather or not they will honor a claim like I said but there's a chance they may not and there's also this waiting time now.
Click to expand...
Click to collapse
pretty much the same thing happened to me.
bought it at rs
cracked the screen
sprint said the ins was removed.
they said it was a possible glitch though because of going to a higher tier ins.
all you need to do is call them and explain it.
a rep will back date the insurance to the date you purchased it.
was a pain for me but i got my replacement
dtr145r said:
pretty much the same thing happened to me.
bought it at rs
cracked the screen
sprint said the ins was removed.
they said it was a possible glitch though because of going to a higher tier ins.
all you need to do is call them and explain it.
a rep will back date the insurance to the date you purchased it.
was a pain for me but i got my replacement
Click to expand...
Click to collapse
Radio Shack isnt doing anything for me. I feel that they should replace it. I should not have to wait and risk further damage
We always have nothing but problems regarding insurance with customers that purchase their devices at RadioShack. Most customers do not return to RadioShack when they have a problem, they go to Sprint repair location. Then we have to explain that they don't have insurance and RadioShack duped them.
It's an all-around headache for me at least. I'm not knocking any employees here, but RadioShack's marketing on their insurance is deceitful and shady.
EASY.. Demand the manager log in to sprint terminal and add the insurance back, it can be done.
joebarkho said:
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
Click to expand...
Click to collapse
This hes pissed you messed up his rssp and post attch. That could be his job but if you get what you want no need to have him get axed :angel:
Radio Shack did not do anything for me. I talked to the store manager. She talked to her DM and they sand they will not replace the phone. I faxed her my current Sprint account info showing there is no insurance and faxed her my last bill showing I was billed and had it prior and still nothing. She is supposed to be contacting their Sprint sales rep to see if he will do anything about it. It's not a matter of getting the insurance added back on. it's a matter of getting the phone replaced and not having to pay full price for another.

Best Buy insurance is a SCAM!

The Best Buy employee who sold me the Sprint S3 managed to convince me to drop Asurian, and go with BB coverage. He said it covers EVERYTHING the Asurian plan did, aside from being lost or stolen. I ran through a dozen scenarios, including what would happen if I dropped it puddle literally five minutes after leaving the store. I told him I was worried that since it was such a new phone, Best Buy would not be able to swap it out very quickly.
I was reassured by the salesman, two colleagues, and even the manager on duty, that if there was no stock, I'd simply get a brand-new replacement phone, instantly. In any scenario that required sending off the phone, (maximum of 2-3 days,) I'd have a similar/identical phone as a loaner.
ha-ha.
None of that is remotely true. 8 days after buying my Sprint S3, a friend spilled some water on my phone. When I took it in, they said it would take 30+ days to have it sent off for 'repair.' Since the phone was so new, I was SOL. (The exact scenario I laid out for the salesman, manager, and colleages.) To make things worse, they said that they only cover SOME water damage. If their "non-biased" repairman decides it experienced too much water damage, they simply deny the claim and send your useless phone back. Gee, I bet that Best Buy repair technician is really fighting for me, huh? :/
Now it has been two weeks, and I am still borrowing an old, water-damaged phone from a friend that only manages to squeak out 2-3 hours of stand-by per charge. I have called numerous times, and visited several stores, and I get the same thing. "I'm sorry that the salesman told you those things, but this is in fact our policy--if you read the fine print." YES, I have had a half-dozen people tell me about the fine print, of which I never saw any legal documentation before signing up. I suppose that is partially my fault, but they did not give me that opportunity. I feel that I should have recorded them.
One of my co-workers used to work for Geek Squad and says I just have to wait for them to deny my claim, which can take 30+ days, then I can go in and RAISE HELL, and eventually I will probably get some sort of replacement.
TLDR People DO NOT SIGN UP FOR BEST BUY INSURANCE!!! If I was still using Asurian, I would have had a BRAND-NEW phone at my house the following morning. No questions asked, done deal. Yes, there is a $199 deductible, but with the BB insurance, there's basically a $758 deductible, plus a 30-day waiting period.
Very annoyed at BB right now. I feel 100% conned, and l definitely wish I stuck to the Asurian coverage, which is what my gut feeling told me to do. Learn from my mistake and avoid BB coverage.
Thanks for that info... it makes me feel good about my decision to say no several times to the sales person who tried hard to sell me on it.
I have to say Sprint has done me no wrong in the insurance world. On average I go through two of each of my phones. Sprint replaces them with pretty much no questions asked, although the repair center knows who I am. They know that I hack phones, or whatever you want to call it, and they are cool with it.
My buddy dropped his evo 3d in water today and we went into bestbuy. They dont carry the evo 3d anymore so it was a pain in the ass from the start. They look up the repair info and say oh it could take 10 to 30 days to get your phone back. Then they offered him a loaner which has a $50 deductible. I stepped in and basically said thats bull****. You claim your insurance is better then sprints? If this was sprint hed only b a day without a phone. I understand hed have to pay a deductible but he needs his phone. I then said if this was sprint hed probally be getting a god damn s2 as a replacement. He acted as if he didnt care so as im sitting there i see this couple both buying a one x and i hear the rep ask if they want the insurance and they both talk it over so i walked over and said excuse me i hate to be nosie but i just want give you a heads up that what hes not telling you is you pay more a month then your cell provider probally charges but then when you have an accident like my friend hear just had and drop your phone in water when you come in they dont exchange in store like they make you believe they offer you a loaner which your insurance dose not cover and is $50 and ship your phone off to a service center with about a 3 week timeframe til when youll get it back. I then went back over to the geek squad ******* and said out of curiosity how much money did this store just lose because of me lol he thrn told my buddy to come fill out his insurance form and told me to wait somewhere else lol
Sent from my SPH-L710 using xda app-developers app
Different story for me,
I cracked my Evo 3D screen. I brought it and they took it no questions asked. They told me the new one would be ready in 3 days. It was, and the phone they gave me was basically new. (Used, but in a new housing).
This thread is making me nervous about keeping my bb insurance.
I was also thinking about dropping my sprint insurance, but a story like this makes me think twice! I have never had a problem with sprint and getting my phone fixed. I have had my screen crack and they would send me another phone with no deductible. Maybe it has changed, but I'm thinking just staying with sprint.
Sent from my White Gs3 using tapatalk 2
wow thanks for the heads up! i almost went with it too
Glad I read this
I have had some complaints with Sprint/Assurion over the last decade but once the dust cleared, they always came through. I was thinking of BB insurance but I am glad you cleared it up for me.
Maybe I will go in there and f* with them. Get them to pitch me their sales line, record it and write it down. Then I will present ti to them for a signature and if they say they never said that, I will play the recording.
I ALWAYS record my service calls to Sprint. Once I had a "senior" tech feed me some BS about the cause of my ongoing phone issues. (it was an issue that was the same on three identical phones yet they told me it was a "phone" issue) Finally I transcribed one of the conversations and sent it to corporate. I was sent a brand new White box EVO (with no request to return mine). I was then called by an "Elevated Issue" specialist from Kansas who resolved that my profile was corrupt on the Sprint server.
Problem solved and an extra unlocked EVO that I gave to my wife.
I'm a best buy mobile sales rep, whoever handled your case messed up. I've had two people come in with broken s3 and with both of them I pulled a brand new one off the shelf and gave it to them. I have the S3 my self so i made sure that would be the case.
Sent from my SCH-I535 using xda premium
I would like to point out that we don't normal pull phones off the shelf right away, most of the time we send out out and a replacement comes in 2 to 4 days. It's only cause it's so new that we give out new in box phones
Sent from my SCH-I535 using xda premium
All insurance is a scam....lol. tc
Sent from my cm_tenderloin using xda app-developers app
I bought a phone through Best Buy along with a protection plan/ESP plan. Never had to redeem the Plan with them, but after hearing stories from multiple former employees from Geek Squad and normal salesmen and women, I will never buy anything from Best Buy again, knowing how badly I am getting ripped off. Ive had good experiences with BBuy before, but lets just say Im not a fan by any means ^_^ I did, however buy the protection through Sprint. Being such an expensive device, i jumped on it when the Sprint rep offered it
Liquid_Cool said:
All insurance is a scam....lol. tc
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Click to collapse
Not exactly....but on average all insurance is a losing proposition for the buyer. It has to be for the insurance company to make money. The rule that smart money people go by is to never buy more insurance than you need. If you can afford to absorb the loss, don't insure it. Over time you will pay more for the insurance than you will have paid for the loss.
Could also be hit or miss with replacements and such. Best Buy is in the mist of financial troubles also high up people stepping down.
http://finance.yahoo.com/news/best-buy-chairman-steps-down-134928590.html
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
I've had nothing but good experiences with best buy insurance. I'm thinking the rep messed up.
BKinney said:
I would like to point out that we don't normal pull phones off the shelf right away, most of the time we send out out and a replacement comes in 2 to 4 days. It's only cause it's so new that we give out new in box phones
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Click to collapse
Are you saying that best buy doesnt have Sprint GS3 refurbs to give out yet? I cracked my screen two weeks ago but haven't taken it in yet because i didn't want a refurb since i've only had the phone a few weeks..
I just took my AT&T GS3 in to BB last week with a cracked screen. I was told it would be sent out for a 2-3 day "rapid exchange". I was also told that the fact that the device was rooted and running a non-official JB ROM would not be an issue with BB or GS.
I returned the next day with my GS1 to have the service switched over and to send the GS3 back. When the GS guy was processing the return he said it was odd. I asked him what. He said that instead of the exchange, my phone was being sent to Samsung for repair and it would take 10+ days...
Are you saying that they could just give me a new one off the shelf instead of making me wait? Also, do you think the rooted and non Samsung software will cause an issue with the Samsung repair center?
Sent from my SGH-I897 using xda premium
I would think that rooting your device is going to be a problem with Samsung. I've never heard of geek squad refusing to cover a rooted phone but that is up to the manager.
Sent from my SCH-I535 using xda premium
ScrapMaker said:
The Best Buy employee who sold me the Sprint S3 managed to convince me to drop Asurian, and go with BB coverage. He said it covers EVERYTHING the Asurian plan did, aside from being lost or stolen. I ran through a dozen scenarios, including what would happen if I dropped it puddle literally five minutes after leaving the store. I told him I was worried that since it was such a new phone, Best Buy would not be able to swap it out very quickly.
I was reassured by the salesman, two colleagues, and even the manager on duty, that if there was no stock, I'd simply get a brand-new replacement phone, instantly. In any scenario that required sending off the phone, (maximum of 2-3 days,) I'd have a similar/identical phone as a loaner.
ha-ha.
None of that is remotely true. 8 days after buying my Sprint S3, a friend spilled some water on my phone. When I took it in, they said it would take 30+ days to have it sent off for 'repair.' Since the phone was so new, I was SOL. (The exact scenario I laid out for the salesman, manager, and colleages.) To make things worse, they said that they only cover SOME water damage. If their "non-biased" repairman decides it experienced too much water damage, they simply deny the claim and send your useless phone back. Gee, I bet that Best Buy repair technician is really fighting for me, huh? :/
Now it has been two weeks, and I am still borrowing an old, water-damaged phone from a friend that only manages to squeak out 2-3 hours of stand-by per charge. I have called numerous times, and visited several stores, and I get the same thing. "I'm sorry that the salesman told you those things, but this is in fact our policy--if you read the fine print." YES, I have had a half-dozen people tell me about the fine print, of which I never saw any legal documentation before signing up. I suppose that is partially my fault, but they did not give me that opportunity. I feel that I should have recorded them.
One of my co-workers used to work for Geek Squad and says I just have to wait for them to deny my claim, which can take 30+ days, then I can go in and RAISE HELL, and eventually I will probably get some sort of replacement.
TLDR People DO NOT SIGN UP FOR BEST BUY INSURANCE!!! If I was still using Asurian, I would have had a BRAND-NEW phone at my house the following morning. No questions asked, done deal. Yes, there is a $199 deductible, but with the BB insurance, there's basically a $758 deductible, plus a 30-day waiting period.
Very annoyed at BB right now. I feel 100% conned, and l definitely wish I stuck to the Asurian coverage, which is what my gut feeling told me to do. Learn from my mistake and avoid BB coverage.
Click to expand...
Click to collapse
Call 1800 best buy .. or look for the best buy price match thread, there an email for the presidential escalation department. They will be able to help you. They helped me with a similar situation. It contact an attorney, they love class action law suits. The reps told me it's at most a five day turn around. Even if there is fine print since its an oral sale they can be held legally responsible
Sent from my SPH-L710...if some one helps you press the thanks button

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