Develop Bugs

HELP! Phone doesn't wake up

My phone goes to sleep
and does NOT wake up, the bottom row of buttons and keyboard both light up if I open them or press them.
Help please!

rossle12 said:
My phone goes to sleep
and does NOT wake up, the bottom row of buttons and keyboard both light up if I open them or press them.
Help please!
Click to expand...
Click to collapse
Stock ROM or custom? Any overclocking?
The phone powers up if you soft reset, correct?

Well, I found out it was a small problem with the rom.
It was a custom rom, and I just installed a different one and it works flawlessly.
With the other one, the light sensor did not work either.
Also, I dropped my phone the other day, and a really small spring fell out.
And the back plain on my screen is loose and opens up easily..

Which ROM?

I hate to hijack this thread but i am having the exact same problem. Basically when i put my phone to sleep its hit or mess as to if it will wake. It seems to have started when i flashed Energy ROM. It was terrible after that, so I switched back to the stock ROM available from the HTC website and all seemed well at first. Now its back to hit or miss.
I cant really rule out a hardware issue such as a broken sensor or something because I'm not sure how the mechanics of it work. When i push the power button on top the phone wakes but not the screen I know this because the 4 lights on the bottom light up and the keyboard as well. I can hit the button repeatedly but it doesnt help. At other times it works flawlessly, but usually does not.
Can anyone give me a suggestion as to what it could be, or a way to rule out a hardware issue?

Exactly my problem!
It was perfectly fine for the first day or so before it started crapping out again..
Can someone please help us with this problem?
It's mind consuming and it's making me worry.
Until TP3 is out, I won't get a new phone ):

Well, the problem is discussed in great detail on the internet, but no one can give a definitive answer. ..
I've been a touch pro 2 user for exactly 3 days... My new HD2 from T-Mobile is in the mail... This is a un acceptable flaw with no real solutiion... Good Luck TP2 users....

Good luck to you.
I've had mine for over two years and it was flawless
Just one recent drop determined everything
Although I Must say, it was one hell of a durable phone

Yea, dont get me wrong. I really like the phone. Thats why I'm getting the HD2. Great OS and big beautiful screen. I'm gonna miss the slide out keyboard but I think thats what breaks these phones.
I'm excited that there's the possibility of running Windows Mobile 7 on it.

rossle12 said:
Can someone please help us with this problem?
Click to expand...
Click to collapse
I'd like to try to help. But you never answered my question of what ROM you are on (and which one you tried previously).

I've determined my problem is 100% hardware related. If I open my keyboard and then grab the screen and tweak it while pressing the power button it comes onn 100% of the time. Sux, but at least I know the cause now

djowen6565 said:
I've determined my problem is 100% hardware related. If I open my keyboard and then grab the screen and tweak it while pressing the power button it comes onn 100% of the time. Sux, but at least I know the cause now
Click to expand...
Click to collapse
Every once in a while my phone would turn on and I wouldn't know why
But yeah, I think it is hardware related.
I previously used Energy then went to Jacko's.
Both were perfectly fine, just the upsetting sleep function and light sensor would keep the phone off.

HELP: Same problem Phone not waking up
Hi saw this thread and was wondering if anyone can help me.
I have an HTC Touch Pro 2 for some month now...
Using the following details:
OS Version: 5.2.21887 (21887.5.0.86)
ROM Version: 2.07..401.1 (80303) WWE
ROM date: 02/04/10
Radio ver: 4.49.25.91
stock ROM basically...
THe issue is that the phone doesn't wake or when using it just freezes/hangs.
Not much software/apps installed... and memory is good as well.
I just don't know what's going on...
Help please.
Thanks

rossle12 said:
Every once in a while my phone would turn on and I wouldn't know why
But yeah, I think it is hardware related.
I previously used Energy then went to Jacko's.
Both were perfectly fine, just the upsetting sleep function and light sensor would keep the phone off.
Click to expand...
Click to collapse
I'd agree with the notion that its likely hardware related. I've flashed maybe 10 different builds of Energy over the last 7 months or so, and never once had and issue with the SOD (sleep of death) that I can recall. A bad flash can sometimes happen. But since you flashed another reputable ROM (Jackos), that somewhat eliminates the possibility that a bad flash is the culprit.
You can start from scratch, by running Task29 to format the ROM area of the phone's memory, and reflash the ROM. But this would be just to eliminate the possibility of a bad ROM flash. My gut says that you won't see any different results.
Running the phone "clean" for a while (to see if you still have the SOD) without any software installed or any other modifications will eliminate the possibility that any software or mods are responsible for the issue.

are you sure its hardware related? because my phone started doing this yesterday too...I had an energy rom from october, and it was really buggy. I am only able to keep my phone from sleeping when it is plugged in to some power, so i flashed the newest energy rom and still having the same problem...wont wake up from sleep
EDIT:
I dont see how this can be hardware related because everytime i soft-reset, the screen works again. this problem only happens when the device goes to sleep...

Any overclocking?
As I already mentioned, I never had any SODs on Energy that I can recall, except when using OCT (OverClocking Tool).

I have done no overclocking...I just flashed the newest energy rom like 15min ago...is there anything else I can do or check? it looks like the phone works still, just no backlight...

After flashing the ROM, maybe try running it "clean" for a day or two, don't install any software or do any mods, reg edits, etc. If you still have problems with the phone waking up with a new ROM, and no other software or other mods, than it may indicate a hardware problem.
And be sure to run Task29 before you flash the new ROM, if you don't already do that.

You guys should read the following thread:
http://forum.xda-developers.com/showthread.php?t=648134
You're not the only ones (by any means) with the SOD issue. But it isn't at all clear what causes the issue. Lots of different theories in that thread about various software or ROMs, with no clear solution.
Lots of conflicting info, but some comments on the thread suggest (as I mentioned) that Task29 may help (certainly can't hurt).
moto2000 said:
are you sure its hardware related?
Click to expand...
Click to collapse
Nope, definitely not sure, especially after reading the thread linked above. But as I suggested before, Task 29, try a different ROM, and run it clean with no software or mods, and start eliminating the variables.

[Q] Colored snow, screen distortion, earphone speaker not working on Tilt2

Hey everyone,
I'm currently running the latest Jackos and I believe everyone was fine with the speaker you hold to your ear in conversation until about 2 weeks ago. Maybe a week or so after I installed the newest Jackos. Now I can't hear anything on it, but the microphone works fine. Speakerphone works fine, and my bluetooth earpiece works fine. I've searched for help on this and can't find anything to fix this problem.
The other problem is right when I boot the phone, instead of getting the black screen with the red diagnostic text, I get a white screen with colored speckles all over the screen. The speckles don't move at all and if I let it sit for 20 seconds or so, it will then show the HTC logo on black and continue booting. I can't get into the bootloader, I can't hard reset the phone, etc. Any ideas how to fix this? I haven't tried flashing the same/another ROM yet, but I don't know if that's even possible with this snow screen problem.
I've run Task29 and all the usual stuff every time I've flashed and I have never seen this happen until a couple of weeks ago. It does it NEARLY every time I soft reset or shutdown and boot or pull the battery and boot. The battery charges fine and it runs fine otherwise.
The screen will get random glitches in it, even when the battery is full and it makes me suspect maybe the battery's going bad but it'll run all day without problems and it doesn't get warmer than usual or anything like that.
Also, sometimes it says there's no SIM inserted and I've pulled it out, the contacts are nice and gold and nothing seems wrong.
Any ideas?
My sig is out of date but I have to head out right now and can't switch it yet, but it's the latest Jackos with 6.5.
Thanks,
Eric

I would flash a different/stock ROM and see if anything changes.
If no, hardware problem. If yes, software problem .
You seem to think you cannot, but AFAIK if you can task29, you can flash a ROM. Either way, putting an nbh on the SD card and doing power+vol up+reset should work regardless, unless the device is really bricked - in which case it wouldn't be booting.

Okay thanks, I'll see what I can do with it.. It does boot fine, though for a week I thought it was bricked because of the snow, but I decided to just let it sit for a week and gave it a shot, and poof! no snow on the first boot. It had the regular red text on black. Then I reset it from the slide to reset menu item and it went to snow again. I let it sit there and about the duration that it would be on the diagnostic screen, it was snow, then magically showed me the HTC logo and booted normally.
So it seems to me that it somehow doesn't want to show diagnostic info but does everything else.. So maybe the bootloader mode IS working, I just can't view that. I'll see what I can do.
Does the screen corruption/no sound in earpiece seem like a ROM issue, or battery related, or phone going bad problem to you?
And I've been looking for a while trying to find a suitable replacement, but haven't seen anything that I really find appealing (either in Android or WP7).. Any thoughts on that?
Thanks again,
Eric

shep2112 said:
So it seems to me that it somehow doesn't want to show diagnostic info but does everything else.. So maybe the bootloader mode IS working, I just can't view that. I'll see what I can do.
Click to expand...
Click to collapse
Flash stock, it re-flashes everything... Make sure it works, then flash back to Jacko's.
shep2112 said:
Does the screen corruption/no sound in earpiece seem like a ROM issue, or battery related, or phone going bad problem to you?
Click to expand...
Click to collapse
This is what we're trying to troubleshoot .
shep2112 said:
And I've been looking for a while trying to find a suitable replacement, but haven't seen anything that I really find appealing (either in Android or WP7).. Any thoughts on that?
Click to expand...
Click to collapse
Talk about loaded questions! I haven't found anything that's appealing with a hardware keyboard yet... The supposed TP3 (on Sprint it's the "Arrive"...) was a real disappointment.
MT4GS looks decent, if you can live with tmo...

Thanks for your replies, I'm going to try to flash to stock in a little while and see how that goes.
The new Glide phone that AT&T has sounded promising until I read a review of it. Slow camera, 480x800 on a larger screen, etc. It didn't seem as cool as I had hoped it would be after that.
I'll write back with my progress or lack thereof with this TP2.
Eric

I installed HTC's official AT&T ROM and the screen corruption seems to be less extensive but looks different too. The snow at startup is still present though.
There was a radio that came with Jackos ROM, is there any chance that's to blame? Though it worked fine for a couple weeks before these weird screen things started happening.
I haven't tried making a voice call yet to test the earpiece/earphone/loudspeaker or whatever the proper name is for it but since nothing else is really 'fixed' I'm not sure it will work either.
Thanks,
Eric

shep2112 said:
I installed HTC's official AT&T ROM and the screen corruption seems to be less extensive but looks different too. The snow at startup is still present though.
There was a radio that came with Jackos ROM, is there any chance that's to blame? Though it worked fine for a couple weeks before these weird screen things started happening.
I haven't tried making a voice call yet to test the earpiece/earphone/loudspeaker or whatever the proper name is for it but since nothing else is really 'fixed' I'm not sure it will work either.
Thanks,
Eric
Click to expand...
Click to collapse
The stock ROM should've come with a radio as well...
task29 & flash stock? Otherwise perhaps you have a hardware problem... I don't know what to make of this snow .

The earpiece/loudspeaker thing isn't fixed either. I'll try a Task29 tomorrow or tonight if I can't sleep (thinking about this stupid phone! ) and then flash this ROM again and see what happens and let you know.
Thanks again

[Q] SGS3 screen flashes off and on randomly while in use

This never used to happen but in the last week has.
While using it, whether I'm in GoSMS Pro, or Chrome or even in the homescreen the screen will fade to black then back one to three times. It almost feels like proximity detection but there's absolutely no obstruction nor am I in a call.
Running 4.0.4 stock unrooted, latest update from Rogers.
Has anyone had this? Getting a bit worried!

Screen blacking out randomly
I'm also having this problem. I'm also on Rogers but I'm am rooted. I am however still using the stock rom. It all started happening after I did the latest update. Any help would be appreciated.

dropzone01 said:
I'm also having this problem. I'm also on Rogers but I'm am rooted. I am however still using the stock rom. It all started happening after I did the latest update. Any help would be appreciated.
Click to expand...
Click to collapse
YES! Finally I'm not alone.
I was worried this was isolated. This confirms even more my suspicion it's a software not a hardware issue. The other reason why it would be so is because after it flashes off and on, the screen elements also do, which indicates the software is trying to refresh the display. If it were hardware it would likely not fade flash and nothing would change on the screen.
It sounds like the software update caused it as I noticed it started after installing it.
I ended up doing a hard reset yesterday after having had no responses. I am hoping it might help. I hate having to reinitialize so much crap while unrooted though. I was hoping to keep it stock and not worry about saving app data until Jelly Bean official stock is out. Oh well.
I also learned S Memo Samsung account syncing doesn't work. Good thing I made a Kies backup. Sigh...

Victorminator said:
YES! Finally I'm not alone.
I was worried this was isolated. This confirms even more my suspicion it's a software not a hardware issue. The other reason why it would be so is because after it flashes off and on, the screen elements also do, which indicates the software is trying to refresh the display. If it were hardware it would likely not fade flash and nothing would change on the screen.
It sounds like the software update caused it as I noticed it started after installing it.
I ended up doing a hard reset yesterday after having had no responses. I am hoping it might help. I hate having to reinitialize so much crap while unrooted though. I was hoping to keep it stock and not worry about saving app data until Jelly Bean official stock is out. Oh well.
I also learned S Memo Samsung account syncing doesn't work. Good thing I made a Kies backup. Sigh...
Click to expand...
Click to collapse
Update: unfortunately the hard reset did not fix it. Problem has returned as of Sunday. I hope Jelly Bean comes soon. :S
In the meantime I'm talking with Rogers about this and pointing them to this thread.

Temporary solution found
Victorminator said:
Update: unfortunately the hard reset did not fix it. Problem has returned as of Sunday. I hope Jelly Bean comes soon. :S
In the meantime I'm talking with Rogers about this and pointing them to this thread.
Click to expand...
Click to collapse
I think I've solved it, but this may not be a solution for most people experiencing this (my friend also had this issue). In my case removing the game Modern War solved it.
I remember that after I installed it, the system started doing these flashes. It now has been behaving ok for 4 days since uninstalling it.
I don't think the game itself is the cause, but rather there could be some background task from it (it does occasionally push game event updates as notifications) that doesn't like the 4.0.4 update. In this case I can't quite identify what nor do I know how to diagnose it.
Just thought I'd update people in case they still have this issue. It may be one of your apps, essentially. It sucks and it shouldn't happen, but alas unless we test with a new stock OS update, we won't have much to eliminate it without removing the offending app.

[Q] Touchscreen problems after update?

The touchscreen stopped working on the phone a few months ago and a few weeks ago, after the phone had been dormant for a while, I decided to check if it worked and it was fine. But after a software update it stops working when you leave the phone for an hour or two, but if you turn the screen off and then back on it works (make sense?) Anyway, I'm assuming this is a software issue and there has been another update since then, current firmware is 4.2.2 and HTC Sense is 5.0, and I can't see this being a hardware issue. It doesn't really bother me that much but I want to sell the phone and I want it to be working perfectly when I do (I was thinking of putting a disclaimer but I fear the issue might worsen or the buyer will miss it). I've looked around for similar issues but there doesn't appear to be any, for most people it is a continuous thing (but it happened for others after updates as well.) Does anyone have any fixes for me?

sirman2 said:
The touchscreen stopped working on the phone a few months ago and a few weeks ago, after the phone had been dormant for a while, I decided to check if it worked and it was fine. But after a software update it stops working when you leave the phone for an hour or two, but if you turn the screen off and then back on it works (make sense?) Anyway, I'm assuming this is a software issue and there has been another update since then, current firmware is 4.2.2 and HTC Sense is 5.0, and I can't see this being a hardware issue. It doesn't really bother me that much but I want to sell the phone and I want it to be working perfectly when I do (I was thinking of putting a disclaimer but I fear the issue might worsen or the buyer will miss it). I've looked around for similar issues but there doesn't appear to be any, for most people it is a continuous thing (but it happened for others after updates as well.) Does anyone have any fixes for me?
Click to expand...
Click to collapse
Have you tried resetting the OS (if you're on stock)?
If not tried flashing a new rom or reflash it?

Bobbi lim said:
Have you tried resetting the OS (if you're on stock)?
If not tried flashing a new rom or reflash it?
Click to expand...
Click to collapse
I tried after I made this thread but the problem continues to persist.

Try to flash a coustom kernel like Alex-Kernel, XM-Kernel or lONELyX...

[Q] Touchscreen gone mad @lockscreen

Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.

This looks like a software issue to me... Try to factory reset your device and if it still persist reflash it with PC Companion it should fix the issue. A hardware defect can't make a phone like that don't worry
DXarz said:
Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.
Click to expand...
Click to collapse

did it do that right out the box? or did you install anything that could have messed with that?

RevokOne said:
did it do that right out the box? or did you install anything that could have messed with that?
Click to expand...
Click to collapse
I cannot se anykind of app that I installed that would mess up the device like that? Ive installed about 15 apps and mostly "stand alone" apps like skype, sofascore and MX player. The app that closest could affect the UI is then maybe Nova launcher (got the prime verision) but I dont think it would mess up the lockscreen like that? (Or atleast it havent on any of my other devices, always felt solid and worked perfect)

It's not always about apps you installed though... There could be data files from system apps that got corrupted and caused the issue.

Do you have glove mode on at all? The screen is very sensitive, it could be some conductive dirt on the screen. I tested my Z1C in the shower, a drop of water rolling down the screen is enough to open the notification area or scroll a website in chrome.

Did you see this?
http://forum.xda-developers.com/showthread.php?t=2643078
I think this is a hardware issue.
This happens more often if you use some sort of flip case (I had roxfit).
Now I have only a screen protector with hardcase i have still lockscreen ghost touches but less.
To fix it just clean the display with cloths or something you prefer.
DXarz said:
Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.
Click to expand...
Click to collapse

Okay, this is starting to be interesting. I actually did a factory reset three days ago and now this phenomenon haven't happened since before the reset. Though I must admit that Im not sure if I noticed the problem before mounting the Muvit Easy Folio case since I got the case the day after I got the phone. Unfortunately I have not had time to reinstall all apps that I had before the factory reset so for now my phone is not really comparable with the device it was three days ago. After the weekend I will probably know more since I will have had more time testing and installing all the former apps (then I can uncheck that variable). I hope its not the case since I have not found any other case that's lime and also cover the screen, though It also looks like a possible troublemaker (according to delimanyak23 and the thread)
time will show, I'll be back when Ive done some more research

This happened to me but in homescreen. I just turned off the screen. Wipe the screen with my tshirt for 2-3 secs and viola problem gone. Weird but it works
Sent from my D5503 using Tapatalk

My wife also has that issue. Her phone was factory reset but still the same and as it was seen by the shop who sold it to us, the phone will be replaced today. We will see if it happens with the new phone.
Nb : glove mode is off, no screen-protection used, a protectiln case is used but i don't know what model it is. I'll you the update after trsting the new phone.
Sent from my GT-I9506 using xda app-developers app