So I bricked my S3, using the ol' fashioned wrong ROM method. Whoops.
I've accepted that this phone is bricked, all that turns on is the charging light for 10 seconds. Tomorrow I'm bringing to Geek Squad, my phone has their full black tie coverage and all that. What exactly happens there? In the terms and conditions is says right out that root voids the policy and they will not repair my device for free. However, I've heard in reality that isn't necessarily the case.
I can't clear the memory, I can't reset the flash counter, so they'll figure out pretty fast that I messed it up, but will they care? What are my chances here, and is there anything I can do to help myself? Any way to clear the memory at all?
I have a nice little defective charger I could plug into the phone, outputs a nice 15VAC, could that simulate a power surge which is covered?
Could I make water damage do enough but also look realistic enough that it would be covered?
If I 'dropped' it and the screen broke, they'd only replace the screen, right? So I'd just get a shiny new glass for my paperweight.
Also, first time I plugged it into my computer after bricking it BSODed my computer. It's not doing that again but is the phone really that mad at me?
Only other option is to send it out to someone who can jtag it, I've never used them but I hear they do good work. It'll cost $60 plus shipping I think. http://mobiletechvideos.mybigcommerce.com/
If you are willing to own your mistake, then go to best buy and tell them what happened, if they won't help you then the jtag guys should be able to. If your not happy with best buy at that point, cancel your insurance and don't shop there anymore lol.
My experience is to be honest that you screwed up, if you get the right person they'll likely give you a new phone right there. I had a similar experience with my epic4G, the sprint store was cool and swapped it out for me, no charge. I went into the store thinking I'm screwed and will have to buy a new one at full retail and was ready to accept that, maybe I just got lucky idk. Being dishonest will only hurt us all in the modding community at some point, locked bootloaders is the first sign of that, just own your mistake and see how it goes.
Side note: I've seen quite a few posts stating black tie coverage will get you a new phone, in most cases regardless, at least the first time you brick it.
So I walked up to the Geek Squad counter, I noticed that person I was speaking to was a Customer Service rep, not a tech. She asked what was wrong, I told her it died, she asked what I meant. I told her it's hard-bricked, she said she doesn't know what that means.
That's when I learned they'd be giving me my replacement, I'll have it in two days.
Warranty voided and warranty avoided, I wasn't even asked if it was possibly my fault. Thanks epic4GEE.
Hjkop7 said:
So I walked up to the Geek Squad counter, I noticed that person I was speaking to was a Customer Service rep, not a tech. She asked what was wrong, I told her it died, she asked what I meant. I told her it's hard-bricked, she said she doesn't know what that means.
That's when I learned they'd be giving me my replacement, I'll have it in two days.
Warranty voided and warranty avoided, I wasn't even asked if it was possibly my fault. Thanks epic4GEE.
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Excellent, nice you didn't have to make anything up or even tell them anything....I'm sure you learned your lesson, but still exercise caution in the future....happy trails:good:
You messed up your phone, you shoulda paid for it. Ever wonder why phones are so much $$$, well doing that contributes to it......
Personally, for insurance plans that cover total loss (theft, loss, water damage, etc.), I don't think it's too bad to claim bricks. For TEP, it's still cheaper to JTAG it, so I normally recommend that, but it's more from a savings aspect, not a moral or legal aspect.
The best buy insurance is surprisingly good in this case. I'll look more into it (price, terms and conditions, etc), but it might be enough to make me want to buy from them in the future.
Just my two cents.
Sent from my SPH-L710 using xda app-developers app
Wouldn't say I'm not paying for it, Joe, this insurance does cost $288 total when you think about it. Besides, phone doesn't seem like so much to me. With all fees, screen protector, case and activation my SIII was about $150 when I got it new from Best Buy, of course that's with a two year plan but you sort of need that to use the phone anyway...
topherk, don't be so optimistic about it. Doesn't cover theft, loss, only covers spills not complete immersion. And only covers drops if it's from what they determine to be a reasonable height. It's great if you have a bad history of cracking your screen though, because they'll cover that in almost any situation and there's no deductible. But for most things, it's more of whether or not the people at your specific Best Buy care or not, or believe that their plan should offer more than what the company actually does.
Joe0113 said:
You messed up your phone, you shoulda paid for it. Ever wonder why phones are so much $$$, well doing that contributes to it......
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Click to collapse
I hear the above being said a lot. How is that possible though? I work in insurance for a living and if phone insurance works anything like any other type of insurance plan I've come across, the only entity that would lose money from fraudulent claims is the insurance company. Not sprint or Samsung. Samsung is getting paid for all their handsets they make one way or another. An example, let's say that a whole bunch of people with hondas decide to make fraudulent auto insurance claims, that won't make the price of hondas go up. It'll make insurance cost more for hondas.
Sorry OP for getting too OT in your thread. I just see this comment all the time and wanted to hear why people think this.
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RS7JR said:
I hear the above being said a lot. How is that possible though? I work in insurance for a living and if phone insurance works anything like any other type of insurance plan I've come across, the only entity that would lose money from fraudulent claims is the insurance company. Not sprint or Samsung. Samsung is getting paid for all their handsets they make one way or another. An example, let's say that a whole bunch of people with hondas decide to make fraudulent auto insurance claims, that won't make the price of hondas go up. It'll make insurance cost more for hondas.
Sorry OP for getting too OT in your thread. I just see this comment all the time and wanted to hear why people think this.
Sent from my SPH-L710 using Xparent Skyblue Tapatalk 2
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Well, the type of claim that would increase phone costs is claiming on the Samsung 1-year limited warranty. Since Samsung would be the one covering the cost of it, they'd have to recoup their losses (increased phone costs, less lucrative subsidized pricing with carriers, etc.).
The other type of claim is the TEP. It wouldn't directly lead to phone cost increases, but it does lead to increased monthly costs and increased deductibles. Right now I'm paying $11/month for TEP with a $150 deductible ($414 for 24 month contract w/ 1 replacement). In 2009, insurance on my Palm Pre (top tier on TEP) was $8/month with a $50 deductible ($242 for 24 month contract w/ 1 replacement). I know phones have gotten more expensive and extravagant, but that's a 70% increase in overall insurance costs (for top-tier phones). It's not 100% empirical evidence that increased claims have lead to increased costs, but I can easily see Asurion trying to maximize their profits in this way.
Back to your comment: I think we can get a little over-zealous (myself included) about fraudulent claims, especially when it's done by people who mess up their own phone (hard brick by flashing a i9300 Rom/Mod). At that point, I think the responsible thing to do is to own up to your mistake. To me, that means either getting it fixed (JTAG Repair) or TEP ($150 deductible). Like I said in my previous post, I don't see too many issues with using TEP, since it covers total loss. The only advantage of claiming through TEP is that you get your "new" phone in 1 day. In all other ways, JTAG is better ($60 vs $150, not getting a refurbished phone).
topherk said:
Well, the type of claim that would increase phone costs is claiming on the Samsung 1-year limited warranty. Since Samsung would be the one covering the cost of it, they'd have to recoup their losses (increased phone costs, less lucrative subsidized pricing with carriers, etc.).
The other type of claim is the TEP. It wouldn't directly lead to phone cost increases, but it does lead to increased monthly costs and increased deductibles. Right now I'm paying $11/month for TEP with a $150 deductible ($414 for 24 month contract w/ 1 replacement). In 2009, insurance on my Palm Pre (top tier on TEP) was $8/month with a $50 deductible ($242 for 24 month contract w/ 1 replacement). I know phones have gotten more expensive and extravagant, but that's a 70% increase in overall insurance costs (for top-tier phones). It's not 100% empirical evidence that increased claims have lead to increased costs, but I can easily see Asurion trying to maximize their profits in this way.
Back to your comment: I think we can get a little over-zealous (myself included) about fraudulent claims, especially when it's done by people who mess up their own phone (hard brick by flashing a i9300 Rom/Mod). At that point, I think the responsible thing to do is to own up to your mistake. To me, that means either getting it fixed (JTAG Repair) or TEP ($150 deductible). Like I said in my previous post, I don't see too many issues with using TEP, since it covers total loss. The only advantage of claiming through TEP is that you get your "new" phone in 1 day. In all other ways, JTAG is better ($60 vs $150, not getting a refurbished phone).
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Just wanted to say you typed so much I decided not to read it and just tell you that typed alot :thumbup:
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Aweshocked said:
Just wanted to say you typed so much I decided not to read it and just tell you that typed alot :thumbup:
Sent from my SPH-L710 using xda premium
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That's how I get thanks... I write so much that people assume it's worth a thanks. I'm really just gas-bagging it most of the time.
topherk said:
That's how I get thanks... I write so much that people assume it's worth a thanks. I'm really just gas-bagging it most of the time.
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Omg I Bricked my phone!!! View attachment 1916125
Transmitted with a portable device using Xparent Blue Tapatalk 2
Now that's funny
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edfunkycold said:
Omg I Bricked my phone!!! View attachment 1916125
Transmitted with a portable device using Xparent Blue Tapatalk 2
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Looks more like you cinderblocked that bi*ch. :sly:
☆SoA: Son's of Android™☆
I like to break stuff!
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edfunkycold said:
Omg I Bricked my phone!!! View attachment 1916125
Transmitted with a portable device using Xparent Blue Tapatalk 2
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You can fix that with an old modified USB plug, some duct tape and a tampon. Lol
Sent from my SPH-L710 using XDA Premium App
Meh, he's not serious. If he was, he would have tied that sucker to the cinderblock and taken a picture on the ocean....
Related
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
A chinese knock off battery, 1100mAh, and its white! They even printed the 1500mAh part number on it 35h00123-22m! It says for HTC EVO 4G on it. Just what I wanted, a lower powered knock off for my phone
I expected better from best buy!
9/29/2010 follow up:
Sorry for the delayed response guys, kind of forgot I even posted this rant. So basically Geek Squad admitted that it was pretty crappy that I was sent an 1100, but they couldn't do anything about because that was the only battery they had. So I was told to buy a battery from another store and submit a receipt for it and would be refunded. I did that, but unfortunately the battery I ordered from Amazon which was supposed to be new, was actually used and even had a phone number written on it! So now I have a dispute opened with an Amazon seller as well. Still haven't submitted the receipt to best buy, probably wont even bother. It's only $15. I'm just going to cancel geek squad warranty and keep my sprint insurance. By the way, Geek Squad does not give out new phone as replacements, they are refurbs. In my opinion, Sprint's insurance is quite a bit better. No questions asked.
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I expected better from best buy!
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Are you being serious here?
Really?
OneStepAhead said:
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
I expected better from best buy!
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Click to collapse
I would have expected nothing better from Worst Buy.
If you're upset, then take it back!
OneStepAhead said:
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
A chinese knock off battery, 1100mAh, and its white! They even printed the 1500mAh part number on it 35h00123-22m! It says for HTC EVO 4G on it. Just what I wanted, a lower powered knock off for my phone
I expected better from best buy!
Click to expand...
Click to collapse
Take it back, explain that you want a like new replacement as they promise, if they give you any lip, explain that you will be happy to let the BBB and more importantly your states attorney general know that they are buying knockoff batteries, in fact now that you think about it maybe thats how all of those battery fires started, didn't most of those have Best Buy warranties. Perhaps the local news should get word of that.
Bet you get your battery REAL FAST.
Not suprising coming from Best Buy.
I preordered my Epic 4G on Monday from a BB Mobile store and the woman there told me that the phone, before the gift card they sell you as your preorder deposit, the phone is only $200 instead of $250, and that with my card I only need to pay $150. We'll see about that.
The other thing she mentioned is that the BB protection plan will replace my phone with a brand new model, for free, no matter what is wrong with the device. They told my brother the same thing. He paid for it for a few months, the keyboard on his original Droid went bad and when he contacted them, they denied him the replacement and that they best they could do is take his phone, give him a Tracphone or something for a week and they'd ship the Droid out and return to him his repaired device.
Also, Best Buy may not even know they are buying knockoffs. They could very well be getting ripped off themselves. I remember this happened with some company not too long ago. I can't remember the headline though.
So yea... Definitely let them know at the store and give Best Buy corporate a call or email. I think you'll probably get a response.
lordcyrus said:
Not suprising coming from Best Buy.
I preordered my Epic 4G on Monday from a BB Mobile store and the woman there told me that the phone, before the gift card they sell you as your preorder deposit, the phone is only $200 instead of $250, and that with my card I only need to pay $150. We'll see about that.
The other thing she mentioned is that the BB protection plan will replace my phone with a brand new model, for free, no matter what is wrong with the device. They told my brother the same thing. He paid for it for a few months, the keyboard on his original Droid went bad and when he contacted them, they denied him the replacement and that they best they could do is take his phone, give him a Tracphone or something for a week and they'd ship the Droid out and return to him his repaired device.
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Click to collapse
They told me the correct thing when I bought mine.
They ship it off and give you a temp replacement. If they can't fix it (up to 2 weeks) they will give you a brand new replacement. You will get no refurbished devices though. Either they fix your actual device or you get a new one.
Yeah I used the Best Buy insurance to replace my wife's broken 8-month old Moment for an Evo for about $120 (the difference in price).
ViViDboarder said:
Also, Best Buy may not even know they are buying knockoffs. They could very well be getting ripped off themselves. I remember this happened with some company not too long ago. I can't remember the headline though.
So yea... Definitely let them know at the store and give Best Buy corporate a call or email. I think you'll probably get a response.
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Click to collapse
It was Newegg that had recived fake Intel processors, I can't post the link but its easily googleable.
flyingwolf said:
Take it back, explain that you want a like new replacement as they promise, if they give you any lip, explain that you will be happy to let the BBB and more importantly your states attorney general know that they are buying knockoff batteries, in fact now that you think about it maybe thats how all of those battery fires started, didn't most of those have Best Buy warranties. Perhaps the local news should get word of that.
Bet you get your battery REAL FAST.
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Click to collapse
You might think so but what they are trained and supposed to do in this situation si tell you that they are no longer allowed to talk to you and you will have to contact the legal department. As an EX geek squad manager i can tell you the BBB threat will make them laugh the attorney general and news will also likely lead them to stop talking to you.
If you go in and are reasonable and they tell you tough simply ask for the district number and call the district office they will get it fixed more then likely.
The whole threaten thing is a joke and is over used and more and more it doesnt work as it used to. Most companies now train there managers and supervisors to stop talking to you as soon as you threaten to do something like that.
++
BBB is a joke, might as well go to Angie's list!
Caveat Emptor
Customer Service died many decades ago.
GaryJ51 said:
++
BBB is a joke, might as well go to Angie's list!
Caveat Emptor
Customer Service died many decades ago.
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Click to collapse
Hopefully, you realize the customer service you seek in many cases has nothing to do with the employee.
omegasun18 said:
You might think so but what they are trained and supposed to do in this situation si tell you that they are no longer allowed to talk to you and you will have to contact the legal department. As an EX geek squad manager i can tell you the BBB threat will make them laugh the attorney general and news will also likely lead them to stop talking to you.
If you go in and are reasonable and they tell you tough simply ask for the district number and call the district office they will get it fixed more then likely.
The whole threaten thing is a joke and is over used and more and more it doesnt work as it used to. Most companies now train there managers and supervisors to stop talking to you as soon as you threaten to do something like that.
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Click to collapse
I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
fintheman said:
I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
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Click to collapse
Works for me everytime. Of course I follow up after the requisite warning. Mine is not a threat. It is a notification.
And if you have been trained to just shut up after your informed that your company has ripped someone off the that is criminal negligence which can easily be proven by recording the conversation.
fintheman said:
I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
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Click to collapse
Wont have to wait long for the police at my local BB. If they are open, a uniformed officer is at the front door...and marked car parked on the sidewalk out front...Always. I'm sure they are not on "official police business" most likely they are off duty and picking up some xtra bucks as security. They can still arrest you though
I have learned that being the asshole will get you nowhere, even if you are in the right. I would make sure you have your facts straight, if you can prove its 1100, prove it, bring documentation. Ask for a manager and be polite. I'm a business owner and when a customer comes at me with an attitude, they get what they give. The customer is always right died a long time ago. If a manager doesnt work, go to the district manager. If that doesnt work, then you got fuc%$ed. Goto BBB, Angies, Local media, google reviews etc and make them wish they would have replaced your battery. It will for sure cost them more than the battery. If 1 person gets turned away, you won No it wont hurt them in the big picture, but it might make you feel better if you know they lost a few thousand bucks. Online reviews work believe it or not.
flyingwolf said:
Works for me everytime. Of course I follow up after the requisite warning. Mine is not a threat. It is a notification.
And if you have been trained to just shut up after your informed that your company has ripped someone off the that is criminal negligence which can easily be proven by recording the conversation.
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Click to collapse
i dont know where you get your information but not talking to you is not criminal negligence. Also in most states recording a conversation with out both parties knowing about the recording in advance is normally not admissible as evidence in court with out a warrant stating you can record conversations.
I was a manager for 7 years and the people that came in were respectful nice and took the route i said got there problems solved by the people who threw temper tantrums threatened (even if they followed up) and were rude usually got screwed whether they were in the right or not. It is true as above that they will call the cops.
I cant tell you how many times some jerk came it not the store yelling there head off and going ballistic got escorted out because they didn't just act civil and go through the right channels. I can tell you an equal umber of stories where people where extremely nice and respectful and showed there point and the management and district staff bent over backwards to try to make it right.
your experience may be that you have gotten what you want being a deuchebag but i will say it works less and less and you have just as much of a chance of being escorted out by the police, not talked to, and getting no where as you do actually getting what you want.
omegasun18 said:
i dont know where you get your information but not talking to you is not criminal negligence. Also in most states recording a conversation with out both parties knowing about the recording in advance is normally not admissible as evidence in court with out a warrant stating you can record conversations.
I was a manager for 7 years and the people that came in were respectful nice and took the route i said got there problems solved by the people who threw temper tantrums threatened (even if they followed up) and were rude usually got screwed whether they were in the right or not. It is true as above that they will call the cops.
I cant tell you how many times some jerk came it not the store yelling there head off and going ballistic got escorted out because they didn't just act civil and go through the right channels. I can tell you an equal umber of stories where people where extremely nice and respectful and showed there point and the management and district staff bent over backwards to try to make it right.
your experience may be that you have gotten what you want being a deuchebag but i will say it works less and less and you have just as much of a chance of being escorted out by the police, not talked to, and getting no where as you do actually getting what you want.
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Click to collapse
I am not sure where in my statement you are getting that I go in and start acting like a jerk?
I go in, explain my issue, and state what I would like done to have it fixed.
If the issue is then not fixed I escalate with a warning that if we cannot fix it right there I have no issue making the needed calls to set the matter straight.
As for "most states", most more more than half, 2 party consent is only needed in 12 states, thats a bit less than half of the US the last time I checked.
Also of note is that while your working at a public place such as Best Buy, you have no expectation of privacy when speaking with customers therefore recording laws would not come into play.
So what your saying, is if the customer licked your boots and stroked your ego you would help them, but if you ripped them off and they were rightly pissed you used your "god like powers" to make sure they got no help at all. Got ya.
Again, if I tell an employee that there is an issue and I have been ripped off by your company and that employee just ignores me without letting a manager know, that employee is guilty of criminal negligence.
He had knowledge of reason to believe a crime had happened and he did not do what a reasonable person would and contact a person of authority, thats criminal negligence.
Either way the OP just needs to go in, explain the issue, show the proof and get it resolved, and if that does not work, do not bother dealing with letters to management etc. Just cal the local AG and let them know what happened and that this is something you believe is happening on a large scale, an investigation will be launched and they will be VERY happy to make you whole again.
We are also informed that once lawyer or BBB or any of that other crap is mentioned to let them know they can now talk to the legal dept..
Being a douche will get you nowhere with customer service.Where as being nice will usually always get you results.
Hopefully someday people will figure this out.
We've had people complain to the BBB about our warranty policy, and basically the BBB has laughed at the people saying, we aren't asking for anything out of the ordinary. The BBB serves a purpose, but they're going to judge for the fair and reasonable side, which is not always the customer's side. In this case I think fair and reasonable is that you get a battery that is equivalent to what you had or better.
This is yet another reason why I always tell Best Buy when I'm buying a phone that I want Sprint's insurance not theirs, which they add on happily without any issue.
The post I'm going to quote below got me wondering. I'm making a new thread here because the other thread was posted in development, and at worst it will be locked and at best merged with the other thread the OP made in Q&A. (EDIT - Looks like it was even worse ... the thread was deleted). So ...
newalker91 said:
Just so you guys are aware, many service centers are going to be adopting a stricter interpretation of the Sprint policies in the near future. I've warned about this, but no one likes to listen.
Class 3 device issue includes total device failure in which the device is unable to function without the replacement of the motherboard. This will now include all devices unable to power on after refurbishing, bricked or not bricked. You will be paying a deductible.
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I'm curious. What percentage of E4GTs that have been brought into you over the past couple of months, that appear to be full hardware failures (won't boot into DL mode or recovery, or anything else), that only "mysteriously" show a blue light when powered on, do you guys suspect are bricks related to flashing in custom recovery on an ICS kernel?
The above makes me wonder if Sprint has seen a large increase in warranty exchanges over the past couple of months on E4GTs (gee I wonder why) thus driving the need to adjust their service policy? Maybe it's something that's been in the works for awhile in an attempt to keep profit margins up, but I'm curious if this phone may have been a catalyst to crack down on full exchanges.
newalker91 said:
At my store, we've only seen a few. Each of which they claim to have received a software update (when the most recent to have been pushed was months ago) and only the blue light would power up. The pattern continues on with Motorola Photons as well with the white light when plugged into power and Failed to boot 01, and Nexus S 4G with the unlock symbol and frozen at splash. They claimed to have been using it on a car charger and it just stopped working. All of our customers to bring these issues in so far have been young males (age 16-30). Would be one thing if it were like this only at my current location, but it carries back to the last year I spent at my previous job as well with the same types of excuses and category of customers.
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Click to collapse
People just are being lazy and not reading everything before they flash. The outcome is going to be bad for all of us, including the non-lazy. It's sad that it comes down to this. This is exactly why Sprint doesn't allow early upgrades anymore, because people abuse it by selling the new phone and the complain a few months later wanting more.
Sent from my SPH-D710 using Tapatalk 2
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
lafester said:
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
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Click to collapse
Do you seriously think Apple sells the iPhone to carriers for $199? Not a chance, and the same applies to Android manufacturers. From what I've read, carriers pay around $500 per smartphone, so have about $300 to make up over the 2 year contract term. A little less for Verizon, because they can get away with charging $299 for some devices.
There's a reason they call it a "subsidy".
Edit - Here's a decent article on the subject with a few numbers ... http://www.brighthand.com/default.asp?newsID=18672&news=Apple+iPhone+ATT+Verizon+Sprint
newalker91 said:
At my store, we've only seen a few.
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Can you put any kind of percentage on it? Like 1 in 10, or 1 in 50? I'm curious how often these devices completely fail on their own, and how often it's caused by firmware flashing.
lafester said:
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
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Click to collapse
Companies like sprint do get phones for a good price from the manufacturer. But you have to look at it from the provider's point of view... Sprint is not making a profit from the time that you first sign a contract. That's why we signed a contract, we agreed to be a customer for the length of the contract in order to get a good price. That's why you get charged for an Early Termination Fee for breaking that contract early.
Sent from my SPH-D710 using xda premium
I have paid for TEP since my HTC Evo, have not once bricked or even brought any phone back to sprint. It's sad that so many are bricking and not taking responsibility and even worse is when I hear stories of successful returns even without insurance.
Couldn't agree more. If you brick it, its your own fault. You should just pay the 100$ deductible and call it even. If you want to avoid it then either read read and read some more or don't mess with it in the first place. The only people I am not talking about are the devs who found the problems out the hard way. But when they say don't do somehing and you do it because you couldn't be bothered to read a paragraph you should pay up.
Sent from my BAD A$$ EPIC TOUCH 4G
I can't speak for all techs but I just took a $1.04 an hour pay cut and I am now offered commission based on customer satisfaction. Bring me your bricked, rooted phones, and don't be a total bonehead in my store and I will take care of you.
Sent from my SPH-D710 using XDA
Sorry to say it, but why not just make TEP mandatory for any subsidized smartphone. Maybe a once per device life-cycle brick swap, after that its deductable. If its a bad OTA, Sprint will know and can make exceptions, but other than that, it would be a good idea to just assume everyone roots, and work with it. We can help by not flaming people asking questions regarding flashing when its known that some methods are very risky.
I've mostly held my tongue when seeing people talking about bricking their phones and then lying to Sprint so they can get a replacement at reduced/no cost. The few times I did speak up (as well as a few others) there were responses dogging people for their moral superiority, one person even suggested if I bricked my phone I'd do the same thing, to which I replied I most certainly would not.
I don't judge people. You do what your conscience allows you to live with, as do I. But I will say that I would be pissed if I ever took a truly borked (not by my hand) phone into Sprint and got major hassle because they might assume I'm just one more person futzing up my phone and trying to get a new one.
No one wants to accept their actions may have long term consequences but the truth is, they do. For every bricked phone they've been duped into replacing there's a price to pay and that price is likely going to be spread out to all of us in the form of higher phone prices (if they don't get rid of subsidy pricing altogether), higher insurance rates and possibly even fewer service centers due to cutbacks within the company.
So maybe just be a little extra careful before flashing that next leak or ROM. Read the instructions, read them again, ask questions before flashing and then take responsibility for what ultimately happens.
Okay, I suppose I'll get off my high horse now.
newalker91 said:
If you're going to start hurting your own exchange rate and cost Sprint extra money on DBR equipment just so you can make your commission, then there's a lot of failure going on in your location. Your front office is failing to properly analyze the situation and the back office isn't following policy. Do not create the ticket until you know exactly what the situation is, and then you won't be in a bind when you realize you can't fix it and need to violate policy to get a good survey.
As for the percentage of bricked devices we see, I'd say 1 in 100 at the very most. We see between 175-250 phones per day on average. Like I said before, the bricked devices are usually brought in by young males who seem to think they know a lot about their phone. Extensive retail fraud training comes in handy when we can pick out when we're being fed a line because they immediately start over-explaining what was going on when the device just failed and then they start offering explanations as to why their story is valid.
Click to expand...
Click to collapse
After the 1st month of the change the increased our csat goals. As for my exchange rate, as a store we are below 20% our goal is 32%. If I miss my goal, guess what, nothing happens. If I miss csat goals, I take a huge paycut. I agree we don't see many unrecoverably bricked phones. According to m&P's we cover rooted devices so whatever... as for dbr'ed phones, I am still the king at spotting liquid damage.
Sent from my SPH-D710 using XDA
im0rtalz said:
I have paid for TEP since my HTC Evo, have not once bricked or even brought any phone back to sprint. It's sad that so many are bricking and not taking responsibility and even worse is when I hear stories of successful returns even without insurance.
Click to expand...
Click to collapse
I must say I have been paying TEP for 2 phones for over 7 years and way back in the $6 dollar days I think it was. I have been rooting and messing with my phone since my PC6700 and I have not had to use my Ins at all. Hey it sucks to pay for it all those years but I rather have it than not. But you can't knock people for trying to get away with what they can... unfortunately its kinda human nature to get as much as they can out of certain situations...
patrao_n said:
Couldn't agree more. If you brick it, its your own fault. You should just pay the 100$ deductible and call it even. If you want to avoid it then either read read and read some more or don't mess with it in the first place. The only people I am not talking about are the devs who found the problems out the hard way. But when they say don't do somehing and you do it because you couldn't be bothered to read a paragraph you should pay up.
Sent from my BAD A$$ EPIC TOUCH 4G
Click to expand...
Click to collapse
Other than developers there were some in the beginning that got caught up long before some developers took the plunge and borked their phones. I agree if more people read the OP then we would have less issues. They should have an agreement popup when you click to download a rom stating that you read the OP or something. I know it won't work but I am just saying there were like 5 "I think I bricked my phone" threads popping up every 12 hours for a few weeks....
The only phone I have had that would not boot and give a blue led flash was one of our in store demos. It was plugged in all day on a demo loop.
Sent from my SPH-D710 using XDA
Dchibro said:
Do you seriously think Apple sells the iPhone to carriers for $199? Not a chance, and the same applies to Android manufacturers. From what I've read, carriers pay around $500 per smartphone, so have about $300 to make up over the 2 year contract term. A little less for Verizon, because they can get away with charging $299 for some devices.
There's a reason they call it a "subsidy".
Edit - Here's a decent article on the subject with a few numbers ... http://www.brighthand.com/default.asp?newsID=18672&news=Apple+iPhone+ATT+Verizon+Sprint
Click to expand...
Click to collapse
Apple should, since it probably costs them like 50 cents to have a bunch of suicidal chinese workers make their Iphones.
clide whit said:
Apple should, since it probably costs them like 50 cents to have a bunch of suicidal chinese workers make their Iphones.
Click to expand...
Click to collapse
Thanks for contributing. Run along now....
Sent from my SPH-D710 using Tapatalk 2
I hope to god I don't brick my phone, although with developing its almost unavoidable at some point..
Both I and my dad have made friends with a tech at sprint, he has been helping us out since the old htc hero days, so I would like you other sprint techs to clarify for me..
Last time I had gone in (got my ns4g, mid-july) he had told me that they cover bricked devices, so if anything went wrong in that area, they would replace the device for me.. Never had to use my TEP, and have had it for the past 4 years.
Would they replace my ns4g if I brought it bricked? or would there be a deductable? Not trying to lie to them, just curious. I had developed for it for the past couple months and come close to bricking a few times. If I could use my TEP powers just this once, I would be a happy camper with my ns4g.
newalker91 said:
By policy, anything that voids warranty falls under deductible. This includes damage caused by root, misuse or misplacement. Some techs will still help you with the bricking part.
Click to expand...
Click to collapse
Thanks for clarifying.. I guess i'll just have to bring it to my friendly sprint tech and see what he can do..
newalker91 said:
Lol, I'm still a little shocked at how corporate techs handle LD. A tiny little blemish in the copper and a couple of my techs scream LD! LD! and DBR the phone just to avoid putting in any effort. I see this as a lack of experience in determining the true cause of the customer's problem. In situations where there is a little LD, I just make the customer aware and scrub it off with a little denatured alcohol, run a gold pen over it to re-seal the copper and toss in an anti-tarnish tab to absorb any humidity that would aggregate it. That's how you earn true CSAT.
Click to expand...
Click to collapse
So when they come back a week later and have a dead phone, that is shoddy work. Flag it, then offer the cleaning, give no promises. I have seen phones that has been at the bottom of a pool for 15 minutes and my brother is still using it, and I have seen a tiny spot of corrosion on a power ic and the phone will never power on. Just fyi I have been doing this for 9 years now, I have 84 surveys under my belt, which is a lot for a tech, I am 84 for 84. Our repair csat avg for the last year is 82%. Don't tell me how to earn csat, SON. Yes I realized I just started a pissing match on a forum, but I don't like being told I don't know how to do my job. My srss has 3rd party techs come and shadow me to learn the right way to do things.
Sent from my SPH-D710 using XDA
84 surveys???? I get 84 surveys a month :x with. 100% csats I might add
Not bragging lol
Ooooook a liiitle lol jk
I can assure you if you have water damage, even in the slightest, I will not be replacing your device so some poor bloke can get your remnufactured board and I have to replace his too...
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
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Having worked in customer service. You are a complainer. Doesn't make you a bad guy its just who you are. You had the shift complained enough to get E4GT, now you want to keep complaining until you get another one. And when you go to a store and they will see your record. That's all they will see is that you are a complainer. It doesn't matter what carrier you go to. They still buy the same manufacturers phones for the most part. They aren't going to give you another free upgrade. Which is what you want. Let's just cut to the chase. It sounds like you want an Iphone. Instead of complaining to trying and get one. You sell your E4GT and buy the Iphone that you want.
bigfamei said:
Having worked in customer service. You are a complainer. Doesn't make you a bad guy its just who you are. You had the shift complained enough to get E4GT, now you want to keep complaining until you get another one. And when you go to a store and they will see your record. That's all they will see is that you are a complainer. It doesn't matter what carrier you go to. They still buy the same manufacturers phones for the most part. They aren't going to give you another free upgrade. Which is what you want. Let's just cut to the chase. It sounds like you want an Iphone. Instead of complaining to trying and get one. You sell your E4GT and buy the Iphone that you want.
Click to expand...
Click to collapse
What he said....only more nicely!
not trying to fight here but im a complainer because i have not had a phone for a month though im paying for service. and yes i have thought about an iphone because im not loyal to a manufacturer. also it becomes a problem when i can't even get an E4GT anymore because of having too many replacements within a year, while also not being given any good replacement option or anything. i would pay the etf but i dont think i should have to given my luck with their services.
someone else got any advice or input?
i would pay the etf but i dont think i should have to given my luck with their services.
someone else got any advice or input?
Click to expand...
Click to collapse
I'm not arguing...just stating the obvious....the squeaky wheel get's oiled. Your not squeaking enough.
Be persistent, stand your ground, and if all else fails, email corporate.
Your posts are intelligent, which means you can craft a very concise email explaining your troubles. Explain exactly what you want and how you want it. Then if that doesn't work, write another....and then another. Complain louder and eventually your cry's will fall on sympathetic ears. Just know that there is no magic combination. I've been told that 3 replacements and you can choose a different device. Honestly, there's only one device better than our and that's the S3.
Good luck.
(note...what he said...only more nicely)
Ok well thanks for making my case.
If you haven't gotten service fora month call customer service for your credit. Seems easy enough? For having worked in customer service. I have little sympanty when you refuse to take replacement device. Ohh why because it won't work like the last one. That a very defeatest attitude. And its no wonder you aren't happy. NO phone is perfect. But I'm sure you know this. What you want is a free phone for nothing. YOU ARE LIMITING YOUR OPTIONS!!!!
1. Pay the ETF and leave. People with good credit have that option.
2. Sell the phone and buy another one. You can get a good 150-200 for it
3. Quit complaining
4. Try the conquer, maybe it will stop you from complaining. But I doubt it.
For the complaining that you have done at the sprint store, over the phone, and now coming here. You could have worked a part time temp job for a couple weeks to paid for another phone by now. What you want is a free phone go to another board if you want a way to scam them.
Call up Samsung for a sammich.
Sent from my SPH-D710 using xda premium
I'm not arguing...just stating the obvious....the squeaky wheel get's oiled. Your not squeaking enough.
Be persistent, stand your ground, and if all else fails, email corporate.
Your posts are intelligent, which means you can craft a very concise email explaining your troubles. Explain exactly what you want and how you want it. Then if that doesn't work, write another....and then another. Complain louder and eventually your cry's will fall on sympathetic ears. Just know that there is no magic combination. I've been told that 3 replacements and you can choose a different device. Honestly, there's only one device better than our and that's the S3.
Good luck.
(note...what he said...only more nicely)
Click to expand...
Click to collapse
Thanks for the advice Hotspace. I'm done feeding the troll.
ludrose said:
Thanks for the advice Hotspace. I'm done feeding the troll.
Click to expand...
Click to collapse
No trolling, you wanted help. I didn't tell you what you wanted to hear.
My bad didn't know I had to play down to my competition here. Its unfortunate that out of all the other options I present. Complaining is the only one you see as a viable option. That's sad
i had an issue when i bricked my phone lol jk.. but naw man, you need to figure out what it is your doing to mess up your phones..we honestly have one of the best phones from sprint besides (like said already) the sgs3. how could u go through six devices lol. either way sounds like sprint already helped you once in letting you upgrade early and they wont do it again. so you had issues with your evo shift too? sounds fishy.. gotta love it when people dont tell the story right. how about buying a phone outright? then upgrade when its time like the rest of us
Sent from my SPH-D710 using XDA
I'm all for against corporate greed and the first to advocate for consumer's rights...but 6 phones with "problems." And you also had issues with prior phones. You sure you're not causing the issues? I was somewhat with you until you acknowledged that you did think about the Iphone. So maybe there is more to your story that you're letting us to believe. I believe you received fair advice on what you should do.
Sent from my SPH-D710 using Tapatalk 2
ludrose said:
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
Click to expand...
Click to collapse
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
nickespi said:
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
Click to expand...
Click to collapse
lol cool story bro.. so your deep in a deal with sprint and have them admitting to throttling? whats your point exactly? retention dept is the dept that saves customers from cancelling service.. if its that hard for him to get a new phone im sure hed get the go ahead and cancel with etf or else they would have offered him a upgrade already.. and what is the multiple devices dept? a special team to deal with repeat offenders who every phone they have has issues somehow to obtain new phones?
Sent from my SPH-D710 using XDA
elliwigy said:
lol cool story bro.. so your deep in a deal with sprint and have them admitting to throttling? whats your point exactly? retention dept is the dept that saves customers from cancelling service.. if its that hard for him to get a new phone im sure hed get the go ahead and cancel with etf or else they would have offered him a upgrade already.. and what is the multiple devices dept? a special team to deal with repeat offenders who every phone they have has issues somehow to obtain new phones?
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Props on understanding what he wrote... wtf (I had to read it twice to make sense of it)
fenixjn said:
Props on understanding what he wrote... wtf (I had to read it twice to make sense of it)
Click to expand...
Click to collapse
Yeah its pretty hard to type on my phone lol..sorry. But yes those are the correct steps about going to get a new phone. The retention department usally takes situations more serious and are usally more willing to direct your call properly. I guess a lot of peoe are use to prints ****ty customer service..u need to control the situation as much as u can or saddly u wont get much.
Sorry for the typos..lol my phone to is all jacked up theyre tying to send me a different phone now this is my thrid one! Always trwated perfect not a drop or sxratch 2 days old my i ad..heres to the referbs jk lol..
---------- Post added at 06:56 AM ---------- Previous post was at 06:54 AM ----------
And yes multi device department! Try it!
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
Click to expand...
Click to collapse
Pm'ed
ludrose said:
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
Click to expand...
Click to collapse
OK so I'm sure you'll accuse me of trolling like the other guy who gave reasonable advice... but you talk about the evo shift and its "replacements" (plural!) and how this got you a free upgrade, now you've gone through e4gt's at a rate of almost one a month since you've bought the damn thing. Newsflash dude, they boot loyal, on time paying customers of years for using too much roaming data, in the past few years they've eliminated all of the awesome legacy discounts that they used to offer via retentions (eg I used to get a 40% monthly statement credit, seriously) I've been on sprint for 12 years now, have 4 lines with them, and always pay my bill on time and they still just let me out of my contract and said take your business elsewhere after I complained about the loss of said discount (I ended up staying as sprint was still cheaper than vzw or att). Long story short you are costing them money, they don't care if you're happy and if you keep pushing them they'll end your contract. This may excite you but keep in mind sprint is consistently rated the highest in customer service, so good luck pulling this kind of crap on another carrier, I'll doubt you have much luck...
Furthermore how have you had multiple phones bricked by updates? And even if this is really the case only the ICS update could brick it unrecoverably... does not seem possible that you've had more than one e4gt brick taking the OTA to ICS, if that... capacitive button wonkyness is a known ICS bug, and not necessarily a hardware problem, you should have downgraded to GB or tried other ICS ROMs if it bothered you that much.... overheating also most likely has its source in a software problems (an app is causing it), not hardware.... also what do you mean by overheating? These things are passively cooled, if you use it a lot doing intensive things its going to get HOT.... lastly camera malfunctioning? Seriously? What does that even mean, also the camera is modular, I would imagine the sprint tech would have just replaced it as opposed to sending out a refurb if that was the actual issue.
To sum up this long rambling post the problem is not with the phone, its you... it is statistically impossible that you've somehow managed to get god knows how many "bad" evo shifts followed by 6 "bad" e4gt's... sprint isn't going to do anything for you nor do I think they should.... take the advice already offered and just buy a damn iPhone, clearly you can't differentiate between hardware and software issues, and apple will be happy to help you, they'll make a fortune off you as you'll probably be the most frequent genius bar customer ever
Sent from my SPH-D710 using xda app-developers app
OK so I'm sure you'll accuse me of trolling like the other guy who gave reasonable advice... but you talk about the evo shift and its "replacements" (plural!) and how this got you a free upgrade, now you've gone through e4gt's at a rate of almost one a month since you've bought the damn thing. Newsflash dude, they boot loyal, on time paying customers of years for using too much roaming data, in the past few years they've eliminated all of the awesome legacy discounts that they used to offer via retentions (eg I used to get a 40% monthly statement credit, seriously) I've been on sprint for 12 years now, have 4 lines with them, and always pay my bill on time and they still just let me out of my contract and said take your business elsewhere after I complained about the loss of said discount (I ended up staying as sprint was still cheaper than vzw or att). Long story short you are costing them money, they don't care if you're happy and if you keep pushing them they'll end your contract. This may excite you but keep in mind sprint is consistently rated the highest in customer service, so good luck pulling this kind of crap on another carrier, I'll doubt you have much luck...
Furthermore how have you had multiple phones bricked by updates? And even if this is really the case only the ICS update could brick it unrecoverably... does not seem possible that you've had more than one e4gt brick taking the OTA to ICS, if that... capacitive button wonkyness is a known ICS bug, and not necessarily a hardware problem, you should have downgraded to GB or tried other ICS ROMs if it bothered you that much.... overheating also most likely has its source in a software problems (an app is causing it), not hardware.... also what do you mean by overheating? These things are passively cooled, if you use it a lot doing intensive things its going to get HOT.... lastly camera malfunctioning? Seriously? What does that even mean, also the camera is modular, I would imagine the sprint tech would have just replaced it as opposed to sending out a refurb if that was the actual issue.
To sum up this long rambling post the problem is not with the phone, its you... it is statistically impossible that you've somehow managed to get god knows how many "bad" evo shifts followed by 6 "bad" e4gt's... sprint isn't going to do anything for you nor do I think they should.... take the advice already offered and just buy a damn iPhone, clearly you can't differentiate between hardware and software issues, and apple will be happy to help you, they'll make a fortune off you as you'll probably be the most frequent genius bar customer ever
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
cool story bro. got no reason to lie here, if i did then i just be wasting mine and others' time.
ludrose said:
cool story bro. got no reason to lie here, if i did then i just be wasting mine and others' time.
Click to expand...
Click to collapse
Maybe you just don't realize that its user error. Who wants to think of themselves as a nūb.
Sent from my SPH-D710 using xda app-developers app
What I want to know is how you were able to convince Sprint to upgrade you and give you a monthly supply of replacement phones. That is what I call negotiating!
In the post it is suggested to file an insurance claim.....I don't think it is right for XDA to sticky/pin a thread that suggest defrauding your carrier.
Although I agree pointing out the fact of "not flashing other carrier's ROMS," I do however disagree with suggesting fraud. The statement in the post contradicts itself. I have flashed ROMS since Android/Blackberry has been around and if I bricked it.....I bought it.....Warranty does not cover "wannabe programmers."
Just my 2 cents.
Just for reference:
http://forum.xda-developers.com/showthread.php?t=2156714
DO NOT FLASH INTERNATIONAL ROMS!!!!!
Just a reminder to avoid you making an expensive paperweight. Flash only ROMs made for you carrier!
If you do screw up, man up and pay your deductible for insurance instead of trying to fraud your carrier for a warranty replacement.
The thread clearly states NOT to defraud the carrier. The post recommends a claim against insurance. This is not contradicting since the insurance is through a third party that the user pays for and not the actual carrier.
Insurance is there to cover any damage you cause. What is the difference between a "wannabe programmer" and someone who drops their phone in the toilet?
Sent from my SPH-L710 using Xparent Purple Tapatalk 2
JungleKing76 said:
The thread clearly states NOT to defraud the carrier. The post recommends a claim against insurance. This is not contradicting since the insurance is through a third party that the user pays for and not the actual carrier.
Insurance is there to cover any damage you cause. What is the difference between a "wannabe programmer" and someone who drops their phone in the toilet?
Sent from my SPH-L710 using Xparent Purple Tapatalk 2
Click to expand...
Click to collapse
The difference is: the Carrier insurance is for physical damage/loss/stolen.......not self inflicted software failure. Contact any provider: insurance is not in place to save you after you have "f_cK'ed your phone up.
JungleKing76 said:
The thread clearly states NOT to defraud the carrier. The post recommends a claim against insurance. This is not contradicting since the insurance is through a third party that the user pays for and not the actual carrier.
Insurance is there to cover any damage you cause. What is the difference between a "wannabe programmer" and someone who drops their phone in the toilet?
Sent from my SPH-L710 using Xparent Purple Tapatalk 2
Click to expand...
Click to collapse
Agreed. I have no problem sending someone to get a refurbished phone through insurance. That's why you're paying for the insurance. I only have problems with people trying to get Sprint to pay for their mistakes. In the short run, they save a couple of bucks. In the long run, that practice will only lead to increased prices for us all.
topherk said:
Agreed. I have no problem sending someone to get a refurbished phone through insurance. That's why you're paying for the insurance. I only have problems with people trying to get Sprint to pay for their mistakes. In the short run, they save a couple of bucks. In the long run, that practice will only lead to increased prices for us all.
Click to expand...
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https://protection.sprint.com/
Coverage
Total Equipment Protection has got you covered for just about any situation that may derail your day. Whether your phone is broken, beaten, lost, or stolen, we quickly re-connect you with all the people and places that matter to you.
Total Equipment Protection covers you for the following:
Loss
Theft
Physical or liquid damage
Mechanical and electrical failure due to defect or normal wear and tear
Flashing and bricking your phone does not get covered under this-----this is why deductibles go up...over use of insurance by people who should not be flashing their devices....
fyi, I still love you guys.
This rom seems pretty snappy. Looks great also.. Awesome work here man, keep up the good work.
LOL.. just getting one in before the removal..
Sent from my SPH-L710 using xda app-developers app
LouRock said:
This rom seems pretty snappy. Looks great also.. Awesome work here man, keep up the good work.
LOL.. just getting one in before the removal..
Sent from my SPH-L710 using xda app-developers app
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As far as this being off topic, it is because it is in a sticky----in this section. :good:
bigbad614 said:
The difference is: the Carrier insurance is for physical damage/loss/stolen.......not self inflicted software failure. Contact any provider: insurance is not in place to save you after you have "f_cK'ed your phone up.
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A bricked phone is a damaged. I bought my phone. I damaged my phone I pay for my insurance.
If you accidentally drop your phone how different is it really from accidentally bricking it?
"Contact any provider" wahhhh I cost a multi billion dollar company a hundred or so bucks. So so sorry for costing them a fraction of a second of revenue. They lock MY phone's down. I'm still paying those bastards ten bucks a month for 4g I don't have yet.
They can bite me.
I'm giving them ten dollars a month for nothing. If I **** up a phone, I'm ok with letting a billionaire pay for it.
I won't defraud them. I'm going to pay my deductible.
But I'm not going to pay 650$
Sent from my SPH-L710 using xda premium
xblackvalorx said:
A bricked phone is a damaged. I bought my phone. I damaged my phone I pay for my insurance.
If you accidentally drop your phone how different is it really from accidentally bricking it?
"Contact any provider" wahhhh I cost a multi billion dollar company a hundred or so bucks. So so sorry for costing them a fraction of a second of revenue. They lock MY phone's down. I'm still paying those bastards ten bucks a month for 4g I don't have yet.
They can bite me.
I'm giving them ten dollars a month for nothing. If I **** up a phone, I'm ok with letting a billionaire pay for it.
I won't defraud them. I'm going to pay my deductible.
But I'm not going to pay 650$
Sent from my SPH-L710 using xda premium
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It's not about that......It's funny how a thread like this can bring out the "Trolls." This thread is only about changing the sticky so it does not suggest going by way of insurance.......It should just be a simple "You are SOL" if you brick your phone.
Please, "Trolls" go back under the rocks......go flame somewhere else. Goodness!!
And for the record......if a phone gets bricked because of flashing a bad ROM.....it's like throwing it at the ground......because you sure did not flash the ROM by accident.....
bigbad614 said:
https://protection.sprint.com/
Coverage
Total Equipment Protection has got you covered for just about any situation that may derail your day. Whether your phone is broken, beaten, lost, or stolen, we quickly re-connect you with all the people and places that matter to you.
Total Equipment Protection covers you for the following:
Loss
Theft
Physical or liquid damage
Mechanical and electrical failure due to defect or normal wear and tear
Flashing and bricking your phone does not get covered under this-----this is why deductibles go up...over use of insurance by people who should not be flashing their devices....
fyi, I still love you guys.
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Click to collapse
Interesting, I did not know that it does not explicitly say "bricked phones."
I was looking through the detailed coverage plan (with all it's legalese), and came across the exceptions and none of them seemed to invalidate the warranty based on modified software. The closest thing I could find was this section (In Section II, exceptions):
H. Loss caused by or resulting from use of the Covered Property in a manner for which it was not designed or intended by the manufacturer. Loss caused by or resulting from failure to follow the manufacturer's installation, operation or maintenance instructions.
This seems to be limiting their liability for things outside the phone. Like you cannot claim the cost of fixing your car from when you ran into that building while texting behind the wheel (not following the manufacturer's operating instructions).
I don't know... I was trying to look through the document with an unbiased eye, but I do like having the safety-net of having insurance in case I brick my phone.
Let me know if you find anything in there that voids the coverage based on modified systems (ROMs, rooting, etc).
This is not about pointing the fingers and telling people they are wrong.
It's about the things that go on without being said. I do not think XDA should be outright saying to file an insurance claim.
That is what this is ultimately about.
Sorry if I have caused a lot of corinaries/ruptured veins.
locked temp while I read through
Ok there is no need for this thread at all, even less in Development section.
PLEASE READ ABOUT WHAT YOU ARE DOING, AND IF YOU QUESTION ANYTHING ASK IN THE Q AND A SECTION! Do not flash ANYTHING NOT MADE FOR YOUR SPECIFIC MODEL OF S3, THIS INCLUDES INTERNATIONAL ROMS. If you don't know what you are about to do, DON'T DO IT, ask somebody first. This is freaking common sense to me, and most of us, but I know a lot of people lack that skill these days. And if you still end up bricking your device get a JTAG, DON'T COMMIT FRAUD BY GOING TO THE STORE AND ACTING LIKE A OBLIVIOUS IDIOT THAT HAS NO IDEA WHAT HAPPENED. Take some responsibility for your mistakes and actions, that YOU alone did, and pay the insurance claim or JTAG. I know this isn't the first time this has been talked about, and surely not the last, but maybe this will prevent one freaking brick, and we won't have to see. HELP I BRICKED MY PHONE!................
This is a good thread, say thanks to the op, for FAQs http://forum.xda-developers.com/showthread.php?p=38172219
Sent from my Nexus 7 using Tapatalk 2
This should maybe go into the general section.
GiantJay said:
This should maybe go into the general section.
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This should be plastered on billboards every 1/4 mile across the entire planet.
☆SoA: Son's of Android™☆
I like to break stuff!
I agree if this continues to occur. I would expect to begin to see higher cost for phones and insurance premiums for everyone.
livis n fur said:
I agree if this continues to occur. I would expect to begin to see higher cost for phones and insurance premiums for everyone.
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TEP/asurion have already begun to creep up in price from ~$7/month to ~$11/month deductible from $100 to $200. Early upgrades, premier membership etc have been stripped. This is due to the abuse of the generous in house warranty services sprint provides for their customers so they don't have to wait weeks for the mfg. Sprint could just as easily tell you to go eff yourself and deal with the manufacturer just like any other retailer does. They have absolutely 0 legal or moral responsibility to honor the manufacturer warranty in store, they do so as a courtesy.
☆SoA: Son's of Android™☆
I like to break stuff!
Anyone else notice how the most common ROM causing these bricks is the Omega ROM?
In case you are unaware, omega happens to be "the end" of the Greek alphabet. How fitting that so many phones should meet their "end" with that ROM...
Irony is a bastard.
Putting the ILLA in KILLA since 1985
Edit: Just before I posted, the thread above this one was someone asking if it was OK to flash the Omega ROM on the Sprint S3... Didn't notice till I backed out of this thread after I posted. I laughed a little.
All these people's mistakes and then them committing fraud (as the OP stated), will make future phone prices go up. At this rate, by time the S5 comes out, it will be close to $1000 -___-
I see you guys have the same issues in the s3 forum as we do in the i727. The world is the same everywhere! Chin up, carry on.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I suspect returns of bricked phones are lost in the noise of general warranty replacements. Samsung's sold what, 40 million GS3s? (Or is it "only" 20 million? I can't remember.) Only a tiny fraction of these buyers come to forums like this one or AC, and only a small fraction of those who go to AC ever root (I suspect the percentage is higher here, but we're still a tiny fraction of phone buyers). And of that small number who root, only a fraction brick their phones.
When a bricked phone gets returned to Samsung, I suspect they can reflash the device, and put it into the refurb pool for future warranty replacements.
Does that mean I don't blame people for messing with things they don't understand and turning their phones into expensive door stops? No, but mistakes happen. None of us are immune from that disease. Nor do I condone people who brick their phones through their own stupidity returning them to the carrier for replacement. I just suspect the cost impact is negligible. I'm willing to bet Assurian's price increases are driven by broken screens far more than by bricked phones.
I agree, I haven't bricked one device ever.
message sent from somewhere
Giant.... You aren't perfect whatsoever. So don't make yourself out to seem like it. Everyone has flaws an us as human beings, we're prone to mistakes. Returning a bricked phone here an there won't cause any issues as in insurance prices.
Sent from my SPH-L710 using xda premium
DraggyWan said:
Giant.... You aren't perfect whatsoever. So don't make yourself out to seem like it. Everyone has flaws an us as human beings, we're prone to mistakes. Returning a bricked phone here an there won't cause any issues as in insurance prices.
Sent from my SPH-L710 using xda premium
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Click to collapse
If you return a bricked device by playing stupid, you're committing fraud which is A) morally wrong and B) can be legally wrong depending on the circumstances. Samsung and Sprint both have the right to bill you the full amount of the replacement device if they so choose after you've defrauded them out of a new one. The warranty does not cover bricks, physical damage or anything other than manufacturer defects. It's a moral issue, most honest people would take responsibility for their error and pay for their mistake instead of playing dumb and cheating their way into a free device because they screwed up. It doesn't matter if someone isn't perfect it's all about being responsible for your own actions and not being a self entitled scumbag and thinking Samsung and/or Sprint should pay for your dumbass mistake because you couldn't be bothered to pay attention to what the hell you're doing when messing with your $700 device. As a matter of fact I paid full price off contract for my Note 2, I screwed it up (not bricked but borked my IMEI so it wouldn't connect to the network) I didn't try to claim a warranty on it, I paid full price for a new device since I fu*ked mine up all on my own.
☆SoA: Son's of Android™☆
I like to break stuff!
-EViL-KoNCEPTz- said:
If you return a bricked device by playing stupid, you're committing fraud which is A) morally wrong and B) can be legally wrong depending on the circumstances. Samsung and Sprint both have the right to bill you the full amount of the replacement device if they so choose after you've defrauded them out of a new one. The warranty does not cover bricks, physical damage or anything other than manufacturer defects. It's a moral issue, most honest people would take responsibility for their error and pay for their mistake instead of playing dumb and cheating their way into a free device because they screwed up. It doesn't matter if someone isn't perfect it's all about being responsible for your own actions and not being a self entitled scumbag and thinking Samsung and/or Sprint should pay for your dumbass mistake because you couldn't be bothered to pay attention to what the hell you're doing when messing with your $700 device. As a matter of fact I paid full price off contract for my Note 2, I screwed it up (not bricked but borked my IMEI so it wouldn't connect to the network) I didn't try to claim a warranty in it, I paid full price for a new device since I fu*ked mine up all on my own.
☆SoA: Son's of Android™☆
I like to break stuff!
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I've committed fraud since I did brick my phone cept I paid the 100 dollar deductible.
Sent from my SPH-L710 using xda premium
EndlessDissent said:
Anyone else notice how the most common ROM causing these bricks is the Omega ROM?
In case you are unaware, omega happens to be "the end" of the Greek alphabet. How fitting that so many phones should meet their "end" with that ROM...
Irony is a bastard.
Putting the ILLA in KILLA since 1985
Edit: Just before I posted, the thread above this one was someone asking if it was OK to flash the Omega ROM on the Sprint S3... Didn't notice till I backed out of this thread after I posted. I laughed a little.
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Disagree. The rom isn't causing bricks. People who don't read cause them. Like guns don't kill people. People kill people.
Sent from my blue galaxy
DraggyWan said:
I've committed fraud since I did brick my phone cept I paid the 100 dollar deductible.
Sent from my SPH-L710 using xda premium
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The insurance covers accidental damage. We are talking about people who play dumb to get it replaced under warranty for free/$35 not people who pay for TEP and then pay the deductible. That would be owning up for your mistake and actually paying for it. Big difference than not having insurance and getting a replacement under the manufacturer warranty as a defect cuz you go in and say "gee idk what happened it just stopped working" knowing damn well why it "just stopped working" because they didn't pay attention and flashed sh*t for the wrong device.
☆SoA: Son's of Android™☆
I like to break stuff!
DraggyWan said:
Giant.... You aren't perfect whatsoever. So don't make yourself out to seem like it. Everyone has flaws an us as human beings, we're prone to mistakes. Returning a bricked phone here an there won't cause any issues as in insurance prices.
Sent from my SPH-L710 using xda premium
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Never said I was perfect, and I am the first to admit I am not. Thank you for putting words in my mouth though.
GiantJay said:
Never said I was perfect, and I am the first to admit I am not. Thank you for putting words in my mouth though.
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Uh huh... No problem my friend.
Sent from my SPH-L710 using xda premium
Look, I work in real insurance, homeowners currently, and I see first hand on a daily basis how the few affect the whole. Every time a fraudulent claim slips past we have to recoup the money somehow or we go bankrupt and can no longer provide our services to those who deserve them. Typically we recoup the losses by raising everyone's premium. So even tho the amount of policy holders who commit fraud is a small percentage of the total number of policy holders, their crooked tactics effect the honest policy holders negatively when we have to raise their premium. It's part of doing business. No company is in business to give money away, they're in business to make a profit. Fraud even on a small scale effects everyone as a whole when the company realizes they aren't bringing in enough profit to at least break even they increase their prices to make up the losses so that they can continue providing their services and paying their employees. When Samsung/Sprint realize they aren't making the profit vs the device's going out of inventory guess what's going to happen? That's right prices will go up to make up for that lost money. Sprint already loses money hand over fist by purchasing the device's at a premium and then subsidizing them to the customers at a loss in hopes of making up those losses in monthly payments on the contract. This is why the contract is typically 24 months to guarantee they have your commitment to pay for their services so that they actual post a profit on that device they kindly discounted over 60% for you. This is also why there is an ETF on the contract so if you decide to leave early they can recoup the money subsidized on the device, and even then the ETF doesn't cover the full cost of the device.
☆SoA: Son's of Android™☆
I like to break stuff!
miller710 said:
Disagree. The rom isn't causing bricks. People who don't read cause them. Like guns don't kill people. People kill people.
Sent from my blue galaxy
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Meh. Semantics... Regardless, it's still the most-flashed ROM mentioned in the "I BRICKED MY PHONE!" threads, and it's still ironic.
Putting the ILLA in KILLA since 1985
EndlessDissent said:
Meh. Semantics... Regardless, it's still the most-flashed ROM mentioned in the "I BRICKED MY PHONE!" threads, and it's still ironic.
Putting the ILLA in KILLA since 1985
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Yeah but you cant blame the rom. Blame the people lol. If you flash an international rom your fault. Not theirs
Sent from my blue galaxy