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I have the stock charger for my Nexus, and just recently it has stopped charging.
But i noticed that if i pushed up on the charger cord that it will charge..this is very annoying. What happened? Did the slot just get pushed out of place? If so, how do i fix this?
xxjustin24xx said:
I have the stock charger for my Nexus, and just recently it has stopped charging.
But i noticed that if i pushed up on the charger cord that it will charge..this is very annoying. What happened? Did the slot just get pushed out of place? If so, how do i fix this?
Click to expand...
Click to collapse
Have you tried a different charger to make sure its not the cable?
WiredPirate said:
Have you tried a different charger to make sure its not the cable?
Click to expand...
Click to collapse
Yes I have.. it turns out I have one charger that for some reason works.. It's alot bigger than my other ones, but also a lot shorter.
I had the same problem with my captivate and currently my Gnex. I went out and bought a blackberry data transfer cable and it works without a problem. I wonder if Samsung charge cables short out or break quickly.
Sent from my Galaxy Nexus using xda premium
Can you send me a link for the one you got?
If you've tried a few different cables and chargers and still have the problem then you definitely should get a warranty replacement. I had the same problem and it got progressively worse to the point where I could hardly ever get it to charge. Something was wrong with the USB header because even if I unplugged it the phone still thought it was charging. There's a flat metal contact point in the middle that can be bent slightly. You can try moving it, but that's not a good fix... metal fatigue and all that.
First thing, sorry if this has been answered before. The thread search never works from my phones. It just disappears as soon as my keyboard appears.
Is there a way to fix the USB /charging port to keep it from being so touchy? I've tried new factory data /charge cable. I've tried expensive brand name cables. They all seem to work for a more th or two pretty well and then its back to charge/not charge sometimes without even touching the phone.
This has been the way with every Samsung phone I've owned and it is so aggravating because, as I'm trying to type or while playing a game it interrupts and causes lags and also the battery will die while I think its charging if I can't see a battery icon.
Other than sending both my phones in for new USB jacks/ports, is there something I can do? I'm pretty capable at fixing electronics if not too technical.
seem to be having bad luck with your ports i would suggest a new charger but im sure you've done that a plentiful of times or you just have really bad luck with phones thats stuff get an iphone JK!!! lol you stick to samsung chargers not no after market stuff right ? and does the cable feel securely tighten or loose when you plug it ? is this phone old new you could have a dirty port spray some air can in that port to clear debris
Hey, thanks for your reply.
I think this problem stems from me being on the phones a lot and I have the the charging /data cable in a lot to keep the battery up. With that, the constant mmovement of up and down from table /desk top, to ear,or car seat /center console to my pocket as im in and out of my car.
The cable always feels loose in the jack. Im sure the jack is stretched open. The chip that is inside, may be has worn and the edges of the board slightly filed down making a loose connection .
Anyways, Ive already had to start charging the battery directly. I've also got a replacement ordered. That's why I pay for insurance right?
So we can put this thread to bed. Thanks
I have the same problem... I'm on my 3rd Galaxy s2...... Phone can be on charger at 15% let it charge for a few hours and when I go back to check on it, it says 10% battery.. I've bought several chargers and batteries... TMobile just keeps sending me the same phone out.. I just got another one on the 13th... What could be the cause of this... Also the phone shuts off while charging... So many dropped calls.. I give up on this phone... What can I do..
Sent from my SGH-T989 using xda premium
partial fix for USB charging port problems T989D
Pajar0913 said:
I have the same problem... I'm on my 3rd Galaxy s2...... Phone can be on charger at 15% let it charge for a few hours and when I go back to check on it, it says 10% battery.. I've bought several chargers and batteries... TMobile just keeps sending me the same phone out.. I just got another one on the 13th... What could be the cause of this... Also the phone shuts off while charging... So many dropped calls.. I give up on this phone... What can I do..
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Same problem here. The best luck is (oddly) using a computer (instead of a wall charger) and charging while the phone is off. And, the original Samsung charger block and USB are the least reliable of all I have tried. The microUSB end of the cable is slightly undersized. Note: removing the battery completely (while not connected by cable) for 10sec seems to improve the charging.
It has been a good phone but 3 years might be all it can handle. Xperia Z3 compact, here I come.
Hello,
Recently I changed the entire display to my note2 i7100 and works perfectly. The issue is the phone wont charge.. Replaced the battery. I ordered a usb charger flex and replaced it. And still nothing..
I tried with other chargers and nothing happens..
Can anyone help me to find the issue?
Thanks!
Probably not the fix you were looking for but certainly easier lol and less chance of causing more damage too
http://www.amazon.co.uk/dp/B006UF7SYK/ref=cm_sw_r_udp_awd_O6Qotb016D6YZ
lesone said:
Hello,
Recently I changed the entire display to my note2 i7100 and works perfectly. The issue is the phone wont charge.. Replaced the battery. I ordered a usb charger flex and replaced it. And still nothing..
I tried with other chargers and nothing happens..
Can anyone help me to find the issue?
Thanks!
Click to expand...
Click to collapse
My friend I guess that the charging base (this module that takes the current to the battery to charge it)
is damaged, so you might need to change it.
Hello thanks for the replies.
But I need to fix the phone. I don't want an external charger.
I would like to know what is causing this issue.
Bought a flex charger in ebay.
But nothing, it does not work..
Maybe is a motherboard damage?
Thanks!
lesone said:
Hello thanks for the replies.
But I need to fix the phone. I don't want an external charger.
I would like to know what is causing this issue.
Bought a flex charger in ebay.
But nothing, it does not work..
Maybe is a motherboard damage?
Thanks!
Click to expand...
Click to collapse
I am not talking about an external charger my friend,
Here is the thing, when you plug your charger to the phone, the port that you plug the wire in is
a part of a module connected to the battery, and that thing might be damaged.
My recomendation is to save yourself time and effort, and send it to a maintenance shop or store,
they will replace the base and probably won't cost you that much.
Hi. I got the Zenfone 2 about a month ago and hadn't had any problems with the battery until today.
I had to transfer files from the phone to the office's PC (at home I use bluetooth to transfer files so I never needed to connect it before).
This PC didn't have bluetooth, so I plugged in the phone through my USB cable to use Asus PC Link.
When the 'turn USB Debugging Mode ON' message appeared, I pressed 'Yes'.
The PC didn't recognize the phone, so eventually I disconnected it again and sent the files using WeTransfer (app which I then deleted).
After an hour or so I connected my phone to a portable charger, and the charging icon and light lit up. I realized after a while that it wasn't actually charging, cause the battery percentage had in fact gone down instead of up.
I didn't worry at the time, but as the day went on I tried different ways of charging it (another person's cable, connecting it to the PC, etc) and the battery kept draining.
When I got home it was at about 10% and I was hysterical, so I connected it with the standard charger that came with the phone, but it didn't charge either. (Though, at ALL times now, it kept showing the 'charging' icon, even when not plugged in).
Then, at about 4% it turned off, I think to avoid running out of battery completely.
I couldn't figure out what the hell happened, but then I thought: COULD IT BE that turning on the USB Debugging Mode made the USB stop working for charging the phone?
So I decided to turn the phone on and turn USB Debugging Mode off ASAP, but now it wouldn't turn on anymore and the 'empty battery' icon appeared.
Soooo, I have a phone with an empty, non-removable battery and I can't even turn it on to fix (what I THINK is, and I could be wrong) the problem. At times, when I plug it in, it has a little plus + sign beside the battery, but it still doesn't charge.
Does anyone know what the problem might be and how I could solve it?
What can I do? Besides CRYING A LOT.
Have you tried another cable (perhaps a friend's that you can verify works) and checked the phone USB port for debris?
Sent from my ASUS_Z00AD using Tapatalk
sdrawkcab3 said:
Have you tried another cable (perhaps a friend's that you can verify works) and checked the phone USB port for debris?
Sent from my ASUS_Z00AD using Tapatalk
Click to expand...
Click to collapse
I tried two other cables and it didn't work, but I'll keep trying. The USB port seems to be clean. I'll look at it some more, though, with a strong flashlight, see what I can find. Thanks.
Are you using the 18w Boostmaster adapter? Please note only 2.3GHz plus 4G ram (ZE551ML)" is bundled with 18W adapter, while other spec bundled with 7W adapter. Please see http://www.asus.com/us/support/Sear...5-480F-AADA-FE49EDD81C01/?keyword=boostmaster.
18W adapter can purchase here: http://store.asus.com/us/category/A26848
If still unable to power on it will require RMA service.
Sincerely,
ASUS_USA
[email protected]
Asus_USA said:
Are you using the 18w Boostmaster adapter? Please note only 2.3GHz plus 4G ram (ZE551ML)" is bundled with 18W adapter, while other spec bundled with 7W adapter. Please see [link].
18W adapter can purchase here: [link]
If still unable to power on it will require RMA service.
Sincerely,
ASUS_USA
[email protected]
Click to expand...
Click to collapse
I bought the 2gb RAM version, which doesn't come with the quick charger, but I just charged it with the normal charger that came with the phone. I didn't need fast charging. It still isn't working, so I'm gonna send it for RMA service this week. I have a question about that: do I need to send the original box with all its contents or just the phone, usb cable and charger? Thanks.
Connect it to a computer with an USB cable while the phone is off. See if it charges that way. If it does, don't turn it on while the charge % is low.
fonetyk said:
Connect it to a computer with an USB cable while the phone is off. See if it charges that way. If it does, don't turn it on while the charge % is low.
Click to expand...
Click to collapse
Hi! I tried that, and it shows a charging icon for a while but then turns off again and actually never gets any more battery
Blasterkat101 said:
Hi! I tried that, and it shows a charging icon for a while but then turns off again and actually never gets any more battery
Click to expand...
Click to collapse
Just so you know, activating the USB debugging mode cannot cause your battery issue.
You mentioned that you saw the charging icon being displayed while the cable was unplugged. This makes me think you may have bent/damaged the usb charging socket and some pins inside are doing contact when they aren't supposed to, but I'm not sure since I cannot see your phone.
If the charging port is not damaged, then it's a battery problem. In some cases it can be fixed by physically disconnecting and reconnecting the battery from the motherboard. Beware, this is not easy and if you are not careful you can damage your phone. Also I don't know if this will void your warranty. What you have to do, is disassemble your phone until you have access to the battery, then unplug the battery, wait 1 minute, connect it again and put all pieces back where they belong. This might have a 50% chance of solving your issue.
Disassembly guide: http://www.myfixguide.com/manual/asus-zenfone-2-teardown/ (Do all steps until they remove the battery).
If the usb/charging port isn't damaged, and reconnecting the battery doesn't solve the issue, then your battery is dead, and you have to contact ASUS to get your phone replaced.
Dear Blasterkat101,
Please do not send in original packaging as it may not be returned. For power related issues we recommend sending in power adapter and USB cable with unit. If this is a USA/Canada model Zenfone 2 and you would like me to assist with an RMA, please send a private message to [email protected] with case # N150721539 in the subject line.
Sincerely,
Frank
ASUS_USA
fonetyk said:
Just so you know, activating the USB debugging mode cannot cause your battery issue.
You mentioned that you saw the charging icon being displayed while the cable was unplugged. This makes me think you may have bent/damaged the usb charging socket and some pins inside are doing contact when they aren't supposed to, but I'm not sure since I cannot see your phone.
If the charging port is not damaged, then it's a battery problem. In some cases it can be fixed by physically disconnecting and reconnecting the battery from the motherboard. Beware, this is not easy and if you are not careful you can damage your phone. Also I don't know if this will void your warranty. What you have to do, is disassemble your phone until you have access to the battery, then unplug the battery, wait 1 minute, connect it again and put all pieces back where they belong. This might have a 50% chance of solving your issue.
Disassembly guide: [link] (Do all steps until they remove the battery).
If the usb/charging port isn't damaged, and reconnecting the battery doesn't solve the issue, then your battery is dead, and you have to contact ASUS to get your phone replaced.
Click to expand...
Click to collapse
Thank you so much for answering! It made everything clearer. I was about to dissasemble the phone, but I was afraid I'd void my warranty or leave it in an even worse state than before, so yesterday I sent it for RMA and I'll see if they can fix it. If they can't find problems with it or tell me they can't fix it, I'll have to choose between returning it or keeping it and trying to fix it by myself (but at this time getting my money back would be pretty useful, so..).
Nevertheless, your answer was very useful and so I thank you! If at any time I have the need to dissasemble my Zenfone again I will be able to do it
Asus_USA said:
Dear Blasterkat101,
Please do not send in original packaging as it may not be returned. For power related issues we recommend sending in power adapter and USB cable with unit. If this is a USA/Canada model Zenfone 2 and you would like me to assist with an RMA, please send a private message to [email protected] with case # N150721539 in the subject line.
Sincerely,
Frank
ASUS_USA
Click to expand...
Click to collapse
Thanks, I sent only the phone, cable and adapter yesterday. I'll wait now
I've got an RMA question if you can help. Is there any way to not have to pay the $25 for the RMA? I've got a 3 week old phone and tech support wants me to pay $25 for the process. That seems like a steep price to address a problem with the phone that isn't my fault.
Dan
On a sidenote, never use a cheap powerbank as I had charging issues with another brand phone and it eventually died. Battery charge would jump from 40 to 100. I learned my lesson to only use same brand powerbank/chargers or any quality QuickCharge certified accessories from other brands like LG, Samsung etc
I have the exact same problem. Has anyone been able to fix this or the only solution is to send it to ASUS? My phone is only 45 days old!!!!!
dan0matic said:
I've got an RMA question if you can help. Is there any way to not have to pay the $25 for the RMA? I've got a 3 week old phone and tech support wants me to pay $25 for the process. That seems like a steep price to address a problem with the phone that isn't my fault.
Dan
Click to expand...
Click to collapse
Apologize for the delayed response. Unfortunately the $25 is the processing fee for an advance replacement. If you would like to send in for warranty service there is no charge to you. For more details with advance replacement please see http://www.asus.com/us/support/Article/744
Sincerely,
ASUS_USA
My charging port is messed up... what can I do?
resource88 said:
My charging port is messed up... what can I do?
Click to expand...
Click to collapse
Is it physically damaged? You can apply online for RMA service https://www.asus.com/us/support/.
If there is physical damage it will be treated as out-of-warranty. You will receive an email with a repair quote when received. Please ensure to report any damage. If received with damage and not on the problem description it will be rejected
Sincerely
ASUS_USA
Asus_USA said:
Is it physically damaged? You can apply online for RMA service https://www.asus.com/us/support/.
If there is physical damage it will be treated as out-of-warranty. You will receive an email with a repair quote when received. Please ensure to report any damage. If received with damage and not on the problem description it will be rejected
Sincerely
ASUS_USA
Click to expand...
Click to collapse
The phone still charges but I have to move the usb cable around a bit to get it right then set it down and not touch it. It won't charge it otherwise.
resource88 said:
The phone still charges but I have to move the usb cable around a bit to get it right then set it down and not touch it. It won't charge it otherwise.
Click to expand...
Click to collapse
Have you tried with a different USB cable? If you decide to send in for service it should be covered under warranty but cannot guarantee it. The repair center will determine that once its inspected.
Sincerely,
ASUS_USA
charging
Hi I'm in Mexico and bought an ASUS_Z00AD in Hong Kong, I think is the WW version, I have problems trying to charge the phone, it only charges with the charger that came with the phone (is not the one with 2 A is the 1.35A) , I have tried to charge with two different power banks and even when the light turns to orange and shows the battery icon charging it doesn't charge, the same happened if I try to charge with my computer.
The other day i let the phone completely discharge and took me very long time to power on again.
What can I do
regards
SO yeah, I've seen where people have had software issues causing this on the Note 8, and S8 models, is it a bug that crept into the S9 as well? The tech at the Sprint store verified the cleanliness and dryness of the port, thinks it's the port, and they won't have parts to fix it for probably a month or so. I REALLY don't want to send it in to be fixed, so I bought a couple wireless chargers.
jporter12 said:
SO yeah, I've seen where people have had software issues causing this on the Note 8, and S8 models, is it a bug that crept into the S9 as well? The tech at the Sprint store verified the cleanliness and dryness of the port, thinks it's the port, and they won't have parts to fix it for probably a month or so. I REALLY don't want to send it in to be fixed, so I bought a couple wireless chargers.
Click to expand...
Click to collapse
It it showing constantly or only when a cable is plugged in? If it's with a cable, have you tried other cables? I had my phone give me that message earlier today when plugging in an incompatible hub. The hub wasn't even connected to anything.
Have you checked with your wife?
jporter12 said:
SO yeah, I've seen where people have had software issues causing this on the Note 8, and S8 models, is it a bug that crept into the S9 as well? The tech at the Sprint store verified the cleanliness and dryness of the port, thinks it's the port, and they won't have parts to fix it for probably a month or so. I REALLY don't want to send it in to be fixed, so I bought a couple wireless chargers.
Click to expand...
Click to collapse
Have you tried to reboot the phone? I'm not kidding.
Let me know
DeadlySin9 said:
It it showing constantly or only when a cable is plugged in? If it's with a cable, have you tried other cables? I had my phone give me that message earlier today when plugging in an incompatible hub. The hub wasn't even connected to anything.
Click to expand...
Click to collapse
All the time. It has a popup with sound when you plug it in. The rest of the time, it's just a notification in the tray.
spampa said:
Have you tried to reboot the phone? I'm not kidding.
Let me know
Click to expand...
Click to collapse
Yeah, tried rebooting, wiped cache, power down all the way, multiple times. Tried plugging the cable in while booting. It looks to be charging while plugged in and powered down.
So, the message went away, and it would charge with 2 different chargers, normal speed, not fast charge. Would not work with a charger I have here at home. None are Samsung chargers, but all are QC 3.0, which will report as fast charging on the phone. Then today it charged fast in the truck, and the one at home works, but only slow speed.
I'm not going to stress over it as long as the fast wireless charging keeps working. The battery life is more than enough to get me through a day, and I'm ordering stuff to integrate wireless chargers into the vehicles.
Thanks for reading and trying to help!
jporter12 said:
I'm not going to stress over it as long as the fast wireless charging keeps working. The battery life is more than enough to get me through a day, and I'm ordering stuff to integrate wireless chargers into the vehicles.
Thanks for reading and trying to help!
Click to expand...
Click to collapse
I probably missed to ask before, but are you sure you are using the original cable, together with the original power charger?
As stressed by @DeadlySin9 the problem may be the cable. Try other cables.
spampa said:
I probably missed to ask before, but are you sure you are using the original cable, together with the original power charger?
As stressed by @DeadlySin9 the problem may be the cable. Try other cables.
Click to expand...
Click to collapse
Yeah, I had tried the original cord and charger. whatever it was effected the phone before even plugging it in. The message would be there in the notifications, then plugging the cable in would set off an "alarm" telling me to unplug it and let it dry.
A couple weeks later and it is working just fine, charging with pretty much any cord, and charger. Ugh. I hope it stays that way! LOL At least Sprint DID give me a pretty good discount on a 2 pack of wireless chargers, which is what I use most of the time, now.
jporter12 said:
Yeah, I had tried the original cord and charger. whatever it was effected the phone before even plugging it in. The message would be there in the notifications, then plugging the cable in would set off an "alarm" telling me to unplug it and let it dry.
A couple weeks later and it is working just fine, charging with pretty much any cord, and charger. Ugh. I hope it stays that way! LOL At least Sprint DID give me a pretty good discount on a 2 pack of wireless chargers, which is what I use most of the time, now.
Click to expand...
Click to collapse
Thumbs up!
So, I've had this problem with my new Galaxy s9 as well. Here's the specifics - this only happens IF the phone dies from running out of power. If I let the battery drain on accident, I plug in the device...new cord/charger, original cord/charger, doesn't matter...and it shows the charging symbol for just a second, and then warning there's moisture in the charging port. There's not... If I set the phone on top of a wireless charging pad for a few mins, it charges just fine.
All I have to do is get 3 - 4 % so I can power on the device and get to the home screen. If I can get to the home screen, I can plug the phone in with the cord/charger and no problems.
I just did a warranty replacement because this problem is real annoying. I don't let the phone run out of power often, but sometimes when I'm traveling for work or camping with scouts, it happens. So, before I sent my old phone back for the warranty swap, I let the new phone run out of power and then tried to plug it in. Same error!!
If anyone has this problem follow this trick. "connect the charger half to the charging port." that is it. works fine to me..