Develop Bugs

[Q] Google Play Music couldn't play the file you requested

I'm having a problem with the Google Play Music app.
I've been using it fine for at least a month, but all of a sudden tonight, when trying to play some music I get the error: "Couldn't play the song your requested."
I can go to the files and play them myself with the file manager, and with the samsung music player... I even downloaded Power Amp to check and it works fine. But I can't seem to use the Play music app. I've cleared data, uninstalled and reinstalled to no avail.
Anyone have any ideas?
I'm a Canadian user. Would this have anything to do with Play music not being available in Canada? And if so why was I able to use it all this time without?

can you go to google's music page and play that way?
I don't think its nothing to do with you in Canada, Google opened the music publicly/ international several months ago.

Thanks for the response!
I can't play music that way because I don't actually have any music in the cloud... All locally on my SD Card.
Also I had to install the apk manually instead of through the store. It says play music is unavailable for my phone.... which I assumed meant Canada....

we have the same problem.. any tips how to make it work?

I think I remember someone saying to clear cache/data for the play music app.
Sent from my beastly Galaxy S 2.

They updated the app recently and its giving a lot of people issues on aokp and cm9. The prior version did too, but was hit or miss. Some had issues some didn't. If you have an older version try it

Play music is problematic at best. I loved it too. I tried to use it and I'm also a Canadian user.
I did a lot of reading and its a problem with Play music itself. Sometimes the program loses track of where exactly the music is. Its database gets out of sync. So you have to go to Manage apps and clear the data. Then download "Re-scan Media" from the app store. Let it do its work, then it will work again. But you'll have to do this constantly. Its totally not worth it. Especially when you're out... ready to play music and you have to do all that drama.

Hey guys stupid update here. Play music works again for me. Tried tons of stuff, so don't know which thing fixed it when it dies again I will try to narrow it down. Found out the mp3 codec lib is a bit flimsy. Found out play music has issues with sd card reading. Found out it also is programmed to search for atom moov contents for streaming purposes before playing. And oddly it loads/pushes bluetooth ad2p every time it plays a song. And it's database of adding song registration duplicates entries often, but it has a built in verification method. Each of these were determined through a logcat of the issue.

I had the same issue and fixed it with just a simple copy to a folder on my desktop, delete from Internal SD, then adding it back on. Now it works again.

Copy whole "music" folder or sd card contents?
Can you confirm internal or external card?
Rom?
At this point, my assumption would be your issue fell into the internal (emmc) rescan fix category.
Turns out the rescan app pulls the GetExternalStorage api which isn't able to pull external sd. It only will have the system rescan emmc. Unfortunately, Google didn't have the foresight that phones would have two cards originally. So if you have music there, clearing cache and rescanning works well for many.

Found out one other issue/fix. Someone asked me about the media app loading draining battery issue some of us have had. I had them pull the mp3s and run them through an mp3 validator and reload. It fixed both the media hang up and play music.

Here's what I tried:
My music is in my external SD card. Go to your app drawer, press menu, Manage Apps.
Scroll the top bar to the right and choose All. Find Media Storage and clear its data.
Reboot into recovery, fix permissions. Open the gallery and let the list populate (it takes a bit).
Download the app SDrescan. Run it. Reboot.
At this point PM should recognize all your music.
Sent from my SGH-T989

You got sd rescan to scan your external? On aokp/cm9?
Anyway, looks like you have also confirmed another relationship to media scanner. Though quick question, why gallery open?

Yes.
Regarding the gallery open, I figured it would get the OS jogging. But its also because there were double or triple false entries of every picture on my SD card.
Sent from my SGH-T989

i've had two root causes related to this i'll share with you guys here. i'm using an lg g pro 2. two problems:
i uninstalled two programs and the issue went away: greenify and v4a.
first, apparently *GREENIFY* was causing issues. i don't know wtf i put into auto hibernation, but something was causing this issue. at first i suspected n7player, so i degreenified it. nothing. anyways, i DID have ES File Explorer and MX Player still greenified, maybe they were the culprits?
second, i had uninstalled v4a before uninstalling greenify, but that still didn't fix the issue. anyways, after i got my music back, i reinstalled v4a and the thing stopped working all of a sudden (used 4.4 install). shifted to 2.3.4.0 and v4a did NOTHING. music worked again but it wasn't functional.
end result: i flashed the lolliviper zip from the nexus 5 forums and it works again, w00t! i'll link if you're itnerested

blitz9826 said:
i've had two root causes related to this i'll share with you guys here. i'm using an lg g pro 2. two problems:
i uninstalled two programs and the issue went away: greenify and v4a.
first, apparently *GREENIFY* was causing issues. i don't know wtf i put into auto hibernation, but something was causing this issue. at first i suspected n7player, so i degreenified it. nothing. anyways, i DID have ES File Explorer and MX Player still greenified, maybe they were the culprits?
second, i had uninstalled v4a before uninstalling greenify, but that still didn't fix the issue. anyways, after i got my music back, i reinstalled v4a and the thing stopped working all of a sudden (used 4.4 install). shifted to 2.3.4.0 and v4a did NOTHING. music worked again but it wasn't functional.
end result: i flashed the lolliviper zip from the nexus 5 forums and it works again, w00t! i'll link if you're itnerested
Click to expand...
Click to collapse
I did not get you. Please explain in clearer words..

[Q] Photos app...weirdness

Originally posted this over at AC....but with 200 views and no responses, maybe it's better here at XDA.
Having a weird one with the Photos app. Photos that are deleted, keep re-populating after a couple of hours. It's over 200 images...
HTC One M8, rooted, SuperSU'd, and then flashed with TWRP to the standard Google Play Edition of KK 4.4.2 (that supposedly keeps OTA updates). I do have a 32gig SD card installed (technically I didn't format the SD card in the phone, just installed it and it was recognized and started working). The SD card does have a few apps and other data (music) on it.
Photos app on the M8 is NOT signed into my Google account (verified in the Photos app settings section). Looking at the Photos app on Google via my computer browser, these images do NOT show up (deleted, and emptied trash a couple days ago).
These images are not part of my Google Drive.
It almost seems like the Photos app thinks it is deleting the images, but a permissions issues keeps it from happening (even though the Photos app image view thinks it does).
Which kind of seems like what is going on, but I don't know how to solve if that's what it is. I had also installed Pixlr Express and Camera ZOOM a couple weeks ago. I've since deleted these two apps, but their subdirectory remnants remain...
Any ideas on this?
TIA.

sttw1fa said:
Originally posted this over at AC....but with 200 views and no responses, maybe it's better here at XDA.
Having a weird one with the Photos app. Photos that are deleted, keep re-populating after a couple of hours. It's over 200 images...
HTC One M8, rooted, SuperSU'd, and then flashed with TWRP to the standard Google Play Edition of KK 4.4.2 (that supposedly keeps OTA updates). I do have a 32gig SD card installed (technically I didn't format the SD card in the phone, just installed it and it was recognized and started working). The SD card does have a few apps and other data (music) on it.
Photos app on the M8 is NOT signed into my Google account (verified in the Photos app settings section). Looking at the Photos app on Google via my computer browser, these images do NOT show up (deleted, and emptied trash a couple days ago).
These images are not part of my Google Drive.
It almost seems like the Photos app thinks it is deleting the images, but a permissions issues keeps it from happening (even though the Photos app image view thinks it does).
Which kind of seems like what is going on, but I don't know how to solve if that's what it is. I had also installed Pixlr Express and Camera ZOOM a couple weeks ago. I've since deleted these two apps, but their subdirectory remnants remain...
Any ideas on this?
TIA.
Click to expand...
Click to collapse
Hey There,
I read this somewhere, that the 4.4.2 Android has issues deleting stuff -obviously pictures in this case- from the SDcard..
They will correct it with 4.4.3. ... or you have the chance to install a custom rom..it is prolly fixed there

Crashing system apps

Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.

My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?

I never found a solution. My phone is sitting on my desk waiting to be used again. I thought that I would for sure be able to reinstall a non-damaged APK for the contacts application on the fire phone, but I haven't found a way. There has to be a way of fixing this issue without doing a clean install.

How to fix Crashing System Apps on your Amazon Fire Phone
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"

AndroidWelcome said:
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
Click to expand...
Click to collapse
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"

In the settings menu in manage applications switch to all applications and look for content management services application. Open ot and clear the cache and the data. I think the problem will be solved.

Found a solution ??
Ztcc said:
Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
Click to expand...
Click to collapse
Dear... I had same issue....
But finally I have found a crazy solution.... that is "uninstall all Fire Phone Updates" and at the end clear and clear data and force stop " content management services"
Hold power button for at least 40 sec.... after rebooting you phone gonna be fixed...
Sorry for bad English....?
100% smoothly working... let's kick the problems???

Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!

Anyhuman86 said:
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Click to expand...
Click to collapse
Dude.. Simply go the settings . Click on application then manage applications, select filter "downloaded".. then you will see system downloaded applications... click on every single system app nd uninstall updates... After all, being system uninstalled updates, again chose filter to "All" then search for "content management services" click on it... do clear cache, clear data, and force stop... now hold power+vol down button for at least 40 seconds... problem fixed

That fix didn't work for me. Anyone else have any ideas?

Maybe it is DIGITS? or iCloud sync?
I had the same problem, and the instructions above did not fix the situation for me, either, at least after just a couple of tries. However, I have 2 Fire Phones, and the other one was fine when I booted it from a month-long (or more) slumber. Then I did a few things to update it a bit and then it was also not fine, so something recent is causing the problem. But I do not know which of the "few things" messed up the 2nd phone. Maybe just being connected to the internet for a few minutes after a new boot from having been off for a while. I did not try to fix Phone 2 because clearing the data for Content Management Service will mess up all my app organization, removing them from folders, which is a huge pain to reorganize (well over 100 apps).
UPDATE: I shortened my long post. I had suspected either T-Mobile DIGITS or iCloud CardDav sync issue, or some other process that writes to the content management cache/data with each boot (since those processes launch with each boot), which I thought was why the fix did not immediately work on my phone. But now I think I figured it out. I made a new post since I can't edit the title of this one. But neither DIGITS nor iCloud was causing the issue. Sorry for so many "trouble-shooting" posts. I was thinking maybe others with crashes are using the same apps I suspected.

Android bug is the issue; need to delete a few apps
I think I figured out one issue which can cause this problem, which is not really a Fire Phone problem but an Android problem, at least with older version of Android and its Fire OS derivative. If you google the issue without restricting to Fire Phone, you'll see this is a common problem.
The issue is having too many apps installed -- even if you have plenty of space for them. I'm going from memory (too lazy to search again) but it seems android has a numbering system for the services within apps, but the numbering system has finite available numbers, so if you have too many apps (say, over 100 like I did), especially ones that use numerous services (and therefore numerous spots within the numbering system), then the OS can't handle that. So the solution is to delete some of your apps. Some apps will have a bigger impact than others.
So, this was the reason why one of the earlier posters said it fixed the issue when deleting "updates" to system apps. These updates are usually new installs that are used instead of the app that came with the phone which is "inactivated," so they take up spots within the numbering system just like any new install. But it actually does not matter which particular app you delete, so just delete ones you don't use.
Also, this was the reason why my Fire Phone 2, like my Fire Phone 1, went bad shortly after I booted it and did some stuff to it. That stuff was to "sync" my setup with Fire Phone 1, since I keep the two almost the same. I install almost the same apps and organize them the same way, so if a phone breaks or I don't have time to charge the battery, I can just swap in my SIM to a working phone and it is up-to-date and ready to go. Perfect backup system. But this means they were both similarly maxed out with apps, and when I added a few more to Phone 2, it developed the same issue. I believe I updated Outlook from Amazon App Store, and OneDrive from Google Play Store (I think I had installed OneDrive from Amazon store but it is no longer available there). And I added a couple of other apps in addition, like Microsoft Translator; nothing with contact links. So, not major changes.
Problem is, even if you uninstall a bunch of software, you'll still need to clear the data from Content Management Services, following the instructions in the YouTube vid posted earlier. Which is a pain if you have a lot of apps, because you have to organize them fresh.
UPDATE: My issue was not yet really fixed. While trouble shooting, I disabled Contacts Storage, and that actually prevents crashes even before deleting the excess apps. (It then seems to disappear from the list of apps but actually it is there: Need to scroll to the very bottom of the long applications list.) Re-enabling Contacts Storage brings back the crashes. But then I cleared its cash/data and force quit, and cleared just the cache (not data) in Content Management Services, and did the long press on the power button. Now it seems to be fixed.
So, it seems Contacts Storage was an important culprit.
I still love the Fire Phone but I'm stunned at how buggy Android is (or was, back in 4.4).

Maybe a Telegram or Vonage update initiated the problem
I was able to fix my 2nd Fire Phone without clearing data from Content Management Services (I did clear cache and force quit, then long press power). And before that I also cleared Contacts Storage and force quit. This was super nice because I did not have to organize all my apps from scratch.
However, my first try of the above did not fix. I then deleted Telegram and Vonage, and then repeated the above procedures, and now my 2nd phone is fixed too.
I had also deleted Telegram and Vonage from Fire 1 when I was culling apps, so now I'm wondering if one of those was the issue that messed things up. I've had them on my phones for a long time but did recent updates on Google Play Store. I do not use these apps but have them just in case an acquaintance prefers them for messaging, but maybe an initial launch and setup has some associated process launch on each boot.
So now I'm not sure what caused my problem; an app update or too many apps or a combination of the two??
I'm thinking it is not a good idea to install calling apps on the Fire. It had its own version of Skype and so maybe calling apps need to be somehow adjusted for Fire OS. (And Skype on Fire Phone is no longer officially supported, even though Android 4.4 is.)
UPDATE: Reinstalling Telegram does not reproduce the issue. And in addition to Telegram and Vonage, I had removed some other apps. I did not retest with Vonage but Telegram is definitely NOT the issue. At least the version that's in Play Store as of this Edit, which is July 8 2018.

It is Microsoft OneDrive that's causing the issue
I figured out the issue, at least in my case. The newest version of Microsoft OneDrive from Google Play Store is causing the problem. It is version 4.15, from Sept 2017, but I take a while to update apps from Play Store sometimes, and so it wasn't causing an issue until I recently updated it. I can reproduce the issue. The app has other weird problems like its icon disappearing. Also, the version from Amazon App Store no longer shows up (but it tries to "update" my Google Play version since the version numbers don't match). That version now fails to install, so it is probably missing from Amazon servers. Anyway, if I download latest from Google Play, it does not cause the issue until I launch and sign in. Then Contacts and Phone will crash. Then when I first clear all its data and then uninstall, the Phone and Contacts no longer crash. OneDrive permissions includes contacts, so it does something to contacts data that causes Contacts and stuff using it to crash. I hope Microsoft will fix this and put OneDrive back in Amazon Store, because OneNote needs it. I had both OneNote and OneDrive from Play Store because the Amazon App Store versions were both older. But both are now missing when I search the Amazon App Store with my phone. So these Microsoft apps are no good on Fire Phone (and maybe other Fire OS?) for the time being.

It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.

Luca7007 said:
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Click to expand...
Click to collapse
I think the issue is in part too many apps for this version of Android, especially bigger ones with numerous processes. AND communication apps from Google Play Store that launch automatically upon reboot and write to contacts.
I finally have both phones working nicely. I just backed up and then deleted a bunch of apps that I was not using. But that alone may not have been my biggest issue. It seems that at least the newest versions of communication apps from Google Play Store cause this problem, even after I had culled my apps. For example Signal seems to have caused the problem, but for some reason only if I was using the CardDav-sync app (to sync my iCloud contacts). Once I uninstalled Signal, all is working fine. I have my contacts synced from iCloud now, and nothing is crashing. So it is not simply a high app count issue, though maybe it is a combination of problems.
Anyway, you do not have to disable Contacts Storage to use your phone. I did not even need to long-press (soft reset) or clear cache for Content Management Services. I just uninstalled Signal, then cleared cache and data for Contacts Storage and then did a regular restart, and the Phone app and Contacts are no longer crashing.

Google Photos cannot save changes with Android Q Beta 2 + patch

Help!
I OTA upgraded my unrooted Google Pixel 2 XL with Android Pie to Q Beta 1, Beta 2 and Beta 2 patch. Now my Google Photos seems severely broken (even though I updated it to the latest version available).
When I edit a photo, a toast message tells that the changes could not be saved. The thumbnails shows the unchanged photo and when I open it, it still looks unchanged. But as soon as I start to zoom, the photo switches to the edited version (pretty obvious when changing a photo to b/w). It seems like the cached thumbnail (and small size local cache) stays unchanged.
I assumed a permission issue and tried several things: Revoking and re-granting all permissions for both Google Photos and Google Camera, granting permissions via adb but still no lock.
I forced closed Google Photos, deleted the complete data and synced anew. As soon as all photos have been retrieved from the cloud, Photos tells me to have several hundred changes to upload. Cannot be. I forced closed again, cleared the data, cleared the local photos folder and started anew. The same thing happened again. Buzzer. Before factory resetting the whole phone, I did a last try:
I switched scope storage off with adb and started Google Photos over again after having deleted everything once more. This time, Google Photos retrieved all Photos fine without wanting to upload anything after this.
So obviously, it was an issue releated to scoped storage.
But even now, editing photos still do not show the edited version in thumbnail view. I am rather desperate and thinking about factory resetting my phone. What keeps me from doing it, is that I fear the same behaviour might occur again since it is due to the Q Beta 2 + patch.
Any clues, hints tipps, whatever? This would be highly appreciated!
Thx, Andreas

I have just noticed that the changes are not submitted to the cloud. Even worse: They are treated as a copy, meaning that the original file is lost. The permissions seem to be messed up pretty badly.

I updated my pixel to beta 2 update with latest patch still having same problem , some bank apps I use don't work now too frustrating, Camera is lagging

same problem here, I return to stable one

deleted
I tried the instructions I gave and they didn't work

Just for update: Works flawlessly now with Beta 3

Gallery App Suggestions?

Hi
I have been using Quickpic for like 8 years on my Androids, but since Cheetah mobile got a hold of it, it went down hill. I have tried to use Samsung's built in gallery app, but it simply cannot cope with stuff being deleted using other apps in the system - put simply it will forever show either empty or complete thumbnails for the items that have been been removed from the filesystem - quickpic used to update instantly reacting to live changes on the underlying filesystem.
I use a drone with my note, and use the drone's own software to manage its pics/vids so its totally unacceptable for my to have to delete the content using the drone app, and then also delete the non-existing content from the samsung gallery just to have it quick showing thumbnails for stuff that is no longer existing on the ruddy device. Has anyone pointed out to Samsung that its 2019 ?!
So Suggestions for a gallery app that will react to changes (additions and deletions) in the underlying filesystem)?

The only way, in my understanding, for this to happen, is that your drone file deletion is malfunctioning.
Your phone finds cached photo's information, and showing it to you.
That means that your drone leaves leftovers after deletion. That is a security/privacy risk and also take up some storage from your SD card.

I delete pics and videos all the time from the phone directly and also using my laptop and never had any problems you describe, so previous poster may be right about drone being the culprit. Also I do remember I had some issues when all my pics were backed up to cloud and sometimes they would go out of sync, where phone would think the picture was in cloud, but wasn't there anymore, but I stopped using cloud services long time ago and don't remember details.

I use the paid version of F-Stop.
Gives you a ton of control.
Sent from my SM-N975U using Tapatalk

Beside the stock Gallery, I also have an old Motorola Gallery on my Note 10+. I just carry the apk. file from phone to phone it's simple and works fine.