Serious issue with mobile data - T-Mobile Samsung Galaxy Note II

I'm having issues with mobile data right now. Some websites load fine, but when I try to access Google or YouTube, I keep getting 504 gateway timeouts. I tried factory reseting and reflashing my ROM (jedimaster11) with no dice. I tried resetting the radio settings in service mode (found out how when I screwed it up when I first got the phone) and that didnt work. Anyone have any suggestions?

LvDisturbed1 said:
I'm having issues with mobile data right now. Some websites load fine, but when I try to access Google or YouTube, I keep getting 504 gateway timeouts. I tried factory reseting and reflashing my ROM (jedimaster11) with no dice. I tried resetting the radio settings in service mode (found out how when I screwed it up when I first got the phone) and that didnt work. Anyone have any suggestions?
Click to expand...
Click to collapse
I think T-Mobile is having network issues. You went through some pretty extreme steps before thinking about things on their end.
in Los Angeles, and I'm having the same issue right now. I went to bed about 3 hours ago and everything was fine, but had no Google services this morning. Call T-Mobile, complain and get a service credit.
I know how much it sucks, I'm 100% invested in the Google ecosystem myself, but your phone is likely 99.9% not the problem.

tropaios said:
I think T-Mobile is having network issues. You went through some pretty extreme steps before thinking about things on their end.
in Los Angeles, and I'm having the same issue right now. I went to bed about 3 hours ago and everything was fine, but had no Google services this morning. Call T-Mobile, complain and get a service credit.
I know how much it sucks, I'm 100% invested in the Google ecosystem myself, but your phone is likely 99.9% not the problem.
Click to expand...
Click to collapse
I ended up calling them before reading this. I figured it was something on thier end, but I was messing with stuff that could have messed things up on my end so I exhausted all my options first just in case. I didnt make a complaint for free credit, but ended up having them put in a work order for the area.

I just verified this by setting up a VPN on my phone. Google services work wonderfully through VPN but not at all directly through T-Mobile's network. Looks like T-Mobile is almost certainly the culprit.
I can't guarantee your issue is my issue, but given the similarities, the timing, and our geographic proximity, I'd be willing to wager real money we're suffering the same problem.
Sent from my SGH-T999 using xda app-developers app

Related

Data issues

Anyone having data issues? My data either doesnt work today or is EXTREMELY slow to respond. Wondering if its sprint or my phone.
Hey I had the exact same issue yesterday. Data would not work for nothing, but I just restarted my phone and it started to work
Sent from my GirLie Evo with Tapatalk
Yeah Ive restarted, installed a new rom, went to a backup. Nothings working right. Also all free apps that Ive uninstalled are staying in my downloads tab. Seems everything started after the 3.30 update.
I'm having an issue with all Google sites on my phone...on 3G and on 4G. I'm in the Chicago area. It was working ok for a bit early this morning, but seems to be completely down now.
Other sites work perfectly fine and as expected.
Same issue here NE Indiana...guessing a network problem. Restarting didn't solve data being slow. I just turned off background sync so that it doesn't kill my battery waiting on data.
Data issues here!!! Chicago - This blows
Hmm, seems like its this region. Im in Detroit. Sprints seriously getting on my nerves with the constant data issues Im getting here.
wingzfan said:
Hmm, seems like its this region. Im in Detroit. Sprints seriously getting on my nerves with the constant data issues Im getting here.
Click to expand...
Click to collapse
Way better than AT&T in my experience where data doesn't work half the day in Chicago and VZW where data is stuck on 1XRTT inside my office IMO. Hopefully they clear this up ASAP.
I came in here to say I'm having problems with google.
Every other site works fine, just not google.
I installed a new ROM and I can't even connect to google. I'm just going to wait it out and hopefully it resolves itself.
Another Chicagoan with Data Problems
Glad to hear that I'm not alone with data issues in Chicago. The problems appear to be intermittent and only on Google related sites/apps such as the Market and Gtalk.
Hope these problems clear up soon.
Same with me in Indianapolis, IN with google with trying to use market.
i too have been experiencing the same problem. But with mine if my 3g is on, it has a hard time trying to sync anything under gmail. If 4g is on it do the contacts and calender with no gmail. sorry for so much detail i was testing it cuz of all the things you guys were saying.
At first i was thinking a remote wipe with any roms with the new 3.30 update on it... just a thought.
vlug said:
i too have been experiencing the same problem. But with mine if my 3g is on, it has a hard time trying to sync anything under gmail. If 4g is on it do the contacts and calender with no gmail. sorry for so much detail i was testing it cuz of all the things you guys were saying.
At first i was thinking a remote wipe with any roms with the new 3.30 update on it... just a thought.
Click to expand...
Click to collapse
I thought it was 3.30 at first, did a nandroid backup and same problems arise.
I'm in Miami, anyone else from my area have problems?
I wonder if its just sprint or google? So for now I just turn of sync. I hope this gets resolved soon!
I think this is on Google's end. I flashed a new ROM this morning, and was able to update everything except for Google services and FB with no issues.
THIS IS STARTING TO SUCK BIG TIME!
I was having the same problem I changed roms, rebooted pulled battery etc. No avail. I was running cm6.1 and realized that I didn't know how to update the profile so I flashed a sense rom updated profile and bam all was good again. Hope this helps someone.
Flash your first backup that should be a sense rom or a sense rom and update the prl and profile then flash back to the rom of you choice that you are using.
I am testing this right now myself to see if this solves the issue. I will report back as soon as my cm6 nightly is done flashing back.
That did not do it for me. I have the sync symbol on my top bar stuck there... I think I am going to diable sync till later on and hope google works it out.
Any one else?
I'm running Myn's stock rooted 3.29 Rom. The reason I see that the sync symbol stuck is because contacts, gmail, or calendar seem to be trying to update.
I tried calling sprint to see if there was an outage, but of course, they suggested a factory reset. Umm, no thank you.
This seems to be an intermittent Sprint network problem, because it works for a minute or two, then goes back to not working.
Does anyone who is NOT rooted have this same problem?
I just called the bastards at sprint and as always they want you to wipe the damn phone and start over. That must be the fix all for them. Screw what the customers have setup on their phone it doesn't matter let them just do it all again.
Waiting for contract to be up so I can switch to big red and get a Droid X.

[Q] Can anyone help with failed data connection?

I have been running the nightly Cyanogen 7 (most recently I was on release 4) and I was having issues with my market application crashing everytime I tried to update apps. When I installed the latest Google apps linked from the Cyan nightly thread and rebooted I could no longer get a data connection at all. My wifi works fine and I can make calls, but data won't connect at any speed. I've tried fixing permissions, wiping data, switching radios, and reloading older roms but I haven't had any luck so far. The APN seems to be correct, but I tried following some instructions on manually inputting APN info and that didn't help either.
Does anyone have any ideas?
You say WIFI works fine -- you can surf the web etc using WIFI, but not through phone Data?
Call your provider -- perhaps they need to reset your connection, verify your IMEI or something...
Thanks for the suggestion. I called T-Mobile and they did their resetting or whatever it is that they can do on their end, but no luck. The rep I talked to suggested getting a new sim card because mine is a couple of years old and it might have failed. I'll give that a try next and see if it helps.
you seem to have two problems.. 1. you cant get market to act nice and 2. you are unable to use the phone without wifi? is that correct?
tmo may be correct about the sim card with regard to your data issues.. that makes sense..and they do fail. But your market problem has nothing to do with the sim card. i use market all the time without a sim card on wifi.
Ugh! So it turns out that the entire data network in my area happened to go down at a time that coincided with me rebooting my phone, leading me to believe I had screwed something up. I don't know why the TMO rep didn't know that, but the guy at the store I talked to seemed annoyed that they kept sending people in for new SIM cards. He said I was like the 20th person to come in for that.
Thanks for the replies, it seems my problems are resolved.
Full_Stop said:
Ugh! So it turns out that the entire data network in my area happened to go down at a time that coincided with me rebooting my phone, leading me to believe I had screwed something up. I don't know why the TMO rep didn't know that, but the guy at the store I talked to seemed annoyed that they kept sending people in for new SIM cards. He said I was like the 20th person to come in for that.
Thanks for the replies, it seems my problems are resolved.
Click to expand...
Click to collapse
That's really funny lol. I remember being able to ask CS people at Sprint about network outages and they could tell me. T-mobile CS has been able to tell me before too lol.
You have to ask tmobile customer service if there are any outages, otherwise they don't tend to check until they cold-transfer you to the android support team. As far as the market issues, to access the market with tmobile you do need a mobile data connection. If I turn off data and only have wifi I am unable to authenticate market. You'll notice when accessing market either your 3g or H symbol will show up for a few seconds.
Oh well at least it was only an outage
Sent from my HTC Vision using XDA App

Telus - Limited internet connection

Ok, I'm not sure what's going on or how to fix this. Yesterday, I couldn't connect to the market, it kept telling me it was a network error. I could still browse the internet no problem. Then I notice that Facebook wasn't updating, so it is a connection issue. It's weird that I could still browse the internet and Google+ would load my streams as well as upload photos that were taken. I decided to do a full wipe (data/cache/dalvik) and re-install Oxygen2.1.6.
The re-install went fine, but now I still cannot connect to the Market so my apps aren't re-installing. Any ideas what might fix this since a full wipe didn't help?
Nothing had changed between the connection working and it not working. The phone wasn't rebooted, nothing changed in my APN settings either. Connection bars are all green.
Everything works fine when I'm connected to wifi.
*Restoring a previous backup doesn't work either and whenever I try to re-flash 2.1.6 I get a bootloop. So confused.
Nobody knows?
Really don't want to flash the RUU and re-root/s-off again if I don't have to. Just seems weird to me that this was working one evening then suddenly not working the next day with no re-boot or anything different installed in between.
I'm not using a desire but rather a nexus s.. but I'm having the exact same issue. I've tried just about everything except unrooting to fix it.
Sent from my Nexus S using XDA Premium App
I'm going to try flashing a different radio when I get home but I can't really see that fixing it as it's been working with no issues since I first rooted it a while back.
I tried several radios with no success. Its so strange. Gmail, xda, browser work.. but no market, Facebook, or twitter widget updates from launcher pro. I'm so confused.
Sent from my Nexus S using XDA Premium App
Yea, all the same here. My YouTube app doesn't work either.
I've been experiencing the same problems. I've been researching and tinkering and I've found some interesting things out.
First off I am going to assume that you two are on the TELUS network, you never said but that is what I am on and I have heard no information about it occuring on other networks
I noticed it yesterday and initiated several re-flashes and radio updates, none of which helped. Today I went into TELUS and they told me that they have been having alot of people with the telus bravo encountering similar issues. So instead of frowning and walking out I decided to ask if I could speak to the technician.
According to him the issue is not a connection to the network, rather that either the phones radio or the network is dropping the connection partway through data transfer. Therefore you can get through the connection, DNS and handshake processes, but it will fail during the transfer of data, but at no specified time. So I could use Grasscities Tapatalk app because it was just transferring text and other light data, but downloading large amounts of data winds up failing, which is why you can’t get market to work. TELUS does not know if the issue is only affecting desires (looks like it’s wider than just that) or if it is happening on any other network. They are in the information gathering phase and still waiting on a reply from HTC’s technical team to see if it is a problem affecting the radios.
I’ve spent most of the last 48 hours trying to solve this problem with no luck. TELUS has assigned me top level case advisement so I will update this thread as I know more about the problem. In the meantime, and I know how much it sucks, you will have to stick with wifi (as will I T_T)
Yeah, I'm on Telus. That would explain why a friend with a Nexus S on Rogers had no problems at all. I sure hope Telus figures this out soon. For now, I'm subscribing to this thread and hoping you hear something back. I'll update if I notice my data connection has returned to normal. Thanks for the info!
Also on Telus. Thanks so much for the update. I was thinking it was something on their part and have been meaning to call them but I'm at work. Just kinda assumed it wasn't their fault since some data did work, but it's good to have an answer.
Now I just need to figure out why my phone keeps bootlooping on a fresh 2.1.6 Oxygen install.
No problem guys, I know how frazzled you feel; I’ve been the exact same way for the last 48 hours.
Though I must say I am surprised that the forums are not all aflutter with discussion about this. The way the technician at TELUS was talking it sounded like they were getting a lot of calls about this. But dear freaking god I hope they get this solved soon… and if not then they had better let me out of my contract.
glad to hear it's not just me.. this has been happening since I went and saw U2 at the Rogers Centre in Toronto Monday night.. Every time I tried to upload pics I was taking at the concert it would just pause on the upload, or fail out completely.. my signal was dropping to nothing there as well.. I thought, being at the "Rogers" centre, that perhaps they'd set up a Telus signal blocking station
But then the problems have continued through to today. Some stuff kinda works.. I can get FB and Twitter updates from my Colorize Widgets, but can't actually use the FB app. twitter.com works, but facebook.com doesn't. google works sometimes.. but most pages time out in the manner mentioned above.
Quite annoying.
That's weird. This has been happening since yesterday for me, but last night it had no problems Instant Uploading pictures to Google+.
Some functionality has returned for me. Market still won't load.. but Facebook half-loads and the twitter widget in launcherpro is loading again. They must be working on it. I hope they fix it all soon.
Sent from my Nexus S using XDA Premium App
Still all down on my end. Hope it gets resolved by tomorrow.
Sent from my HTC Desire using XDA App
All function has been restored for me. Hope you guys are good too.
Sent from my Nexus S using XDA Premium App
Everything is working here too now.
Sent from my HTC Desire using XDA App
Yeah, I just downloaded from the market and accessed facebook
Sent from my HTC Desire using XDA App

[Q] G2 data connection problem.

[Solved]Been awhile since I've been here...Anyways,
Up until maybe a few weeks ago, my data connection has been working 100% fine no matter what ROM I've switched to. Then I somehow hit a roadblock. I hadn't really noticed, but when I wasn't on Wi-Fi, I couldn't connect with any apps to the internet, nor use the browser. My phone shows connection and bars, but it won't actually work. It just tells me there's no data connection available, or whatever depending on the ROM. I thought it might have been a data tower problem, but I had this problem in the Twin Cities, my local township, and throughout Chicago (vacation). All of those locations were supposed to be HSPA+ compatible, and worked prior to now.
To try and fix this, I've flashed my phone to all of my old backups, including my old stock, and data wouldn't work on any of them. I've reverted to MIUI, CM7, and Tmo 2.2.
This makes me think its either the radio (never messed with it before), the SIM card, or some hardware defect of some kind. I've been reading around, and apparently I might also have an APN problem. I've tried looking up how to fix these individually, but I don't want to screw up something that isn't broken. Thoughts, anyone? Currently I'm using MIUI latest, and I used rmk's RIL autopatcher for radio libraries. [Solved]
EDIT: Solved! For others experiencing data connection issues, check with a T-mobile person and ask about your plan.. Apparently they love to switch around plans, and forgot to enable data on my handset. Others have found they were given a different data plan, and needed a different APN. Also, if your plan is fine, Evilcuber was right that different APNs can solve data issues.
Draketh said:
Been awhile since I've been here...Anyways,
Up until maybe a few weeks ago, my data connection has been working 100% fine no matter what ROM I've switched to. Then I somehow hit a roadblock. I hadn't really noticed, but when I wasn't on Wi-Fi, I couldn't connect with any apps to the internet, nor use the browser. My phone shows connection and bars, but it won't actually work. It just tells me there's no data connection available, or whatever depending on the ROM. I thought it might have been a data tower problem, but I had this problem in the Twin Cities, my local township, and throughout Chicago (vacation). All of those locations were supposed to be HSPA+ compatible, and worked prior to now.
To try and fix this, I've flashed my phone to all of my old backups, including my old stock, and data wouldn't work on any of them. I've reverted to MIUI, CM7, and Tmo 2.2.
This makes me think its either the radio (never messed with it before), the SIM card, or some hardware defect of some kind. I've been reading around, and apparently I might also have an APN problem. I've tried looking up how to fix these individually, but I don't want to screw up something that isn't broken. Thoughts, anyone? Currently I'm using MIUI latest, and I used rmk's RIL autopatcher for radio libraries.
Click to expand...
Click to collapse
I think its an apn problem. Try searching (your carrier) apn settings on google and it will tell you what you need to set for username and password and other stuff
Sent from my HTC Vision using XDA Premium App
I tried multiple variations of T-mobile APN's, and none of them worked... Just found out my plan got switched, so it might be that also, (I still have unlimited data, messages, 500min voice). EDIT: I was sure the APN edit would work..Darn. Am I missing something here..?
Draketh said:
I tried multiple variations of T-mobile APN's, and none of them worked... Just found out my plan got switched, so it might be that also, (I still have unlimited data, messages, 500min voice). EDIT: I was sure the APN edit would work..Darn. Am I missing something here..?
Click to expand...
Click to collapse
just out of curiosity, is it typical for things to screw up like this when you switch your plan around? i'm thinking of increasing the minutes on my plan and i don't really want to encounter any roadblocks like this with my phone running g-lite.
sorry i couldn't offer any insight into your problem though.
Problem is solved anyways, bro. You should be fine changing plan. Just double-check.
Belvadier said:
just out of curiosity, is it typical for things to screw up like this when you switch your plan around? i'm thinking of increasing the minutes on my plan and i don't really want to encounter any roadblocks like this with my phone running g-lite.
sorry i couldn't offer any insight into your problem though.
Click to expand...
Click to collapse
Hello there. If you're gonna change your plan, minutes, data, messages, whatever, see if you can do it at a store. That way you can see what they've changed. I also found out that if they switch up your data and DO enable it, you'll get a message saying they changed it.
I think you'll be fine adding more minutes, just make sure they add the unlimited data, as its optional when switching plans now.

[Q] GPS Not Connecting...

I am on my 3rd GS3. The issue I am having is that my Navigation programs (default and telenav) will search and search for satellites, but won't connect. But when I restart my phone, it will work fine for a day or two then back to no connection.
I have spoken to Sprint and this is an unreported problem... until me. So, Sprint will replace my device. I am unrooted and completely stock. I know that Sprint is in Nashville, TN working on installing the 4gLTE towers. It isn't live yet, but they will turn on and off periodically.
I have searched these threads and I have not heard of any others with this issue. My first GS3 was rooted, but I have not done the two replacements. This has only occurred on an unrooted device.
Has anyone heard of this issue and know a resolution? I am considering rooting again to see if that is a fix. This is not a horrible issue, it is much better than a device that won't boot, but any help is greatly appreciated.
Bdozier said:
I am on my 3rd GS3. The issue I am having is that my Navigation programs (default and telenav) will search and search for satellites, but won't connect. But when I restart my phone, it will work fine for a day or two then back to no connection.
I have spoken to Sprint and this is an unreported problem... until me. So, Sprint will replace my device. I am unrooted and completely stock. I know that Sprint is in Nashville, TN working on installing the 4gLTE towers. It isn't live yet, but they will turn on and off periodically.
I have searched these threads and I have not heard of any others with this issue. My first GS3 was rooted, but I have not done the two replacements. This has only occurred on an unrooted device.
Has anyone heard of this issue and know a resolution? I am considering rooting again to see if that is a fix. This is not a horrible issue, it is much better than a device that won't boot, but any help is greatly appreciated.
Click to expand...
Click to collapse
Currently Rooted running the people's rom (3.06) GPS works flawlessly. I have tested and used Scout (By Telenav) Telenav, and Google Maps with no issues at all (tested in FL, MS, And parts of AL during my drive there and back) Haven't had any issues tho.
Mine worked fine while unrooted but started not initializing for startup apps that needed it after i rooted it. I would have to go to the app directly for it to start the GPS. Otherwise the app would continuously look for location. Unfortunately I haven't been able to narrow it down to any one Rom or kernel. Any one else with this issue?
Sent from my SPH-L710 using XDA Premium HD app
I have the same issue but haven't been able to figure out the cause either. Notice it mostly when I set my destination from my house, and wifi connected, then change location after leaving, and phone has kicked over to 3G.
Sent from my SPH-L710 using xda app-developers app
Before I returned my phone for another replacement, I decided to delete all of the apps that I had downloaded. I then rebooted my phone. After 2 days, it worked fine. I then began installing apps one by one. I figured the problem had to be app specific and only apps that use gps. There was one of two apps I decided was the culprit: Facebook or JuiceDefender. I installed Facebook and it worked fine for 2 days. Ample time for the issue to appear. I have figured out that all along JuiceDefender is the problem. It is shutting off GPS like it is supposed to, but not turning it on when it is supposed to. The problem started when I reverted to stock and took the OTA Android update. I am just embarrassed that it took until now to look at the apps as the problem and not the phone. I am going to contact JD and let them know what I have found. I hope there can be a fix, JD really works well... except for my gps!
Anyways, look at apps first as the problem child before running to a repair shop (like I did!) .
Hope this helps others...
Bdozier said:
Before I returned my phone for another replacement, I decided to delete all of the apps that I had downloaded. I then rebooted my phone. After 2 days, it worked fine. I then began installing apps one by one. I figured the problem had to be app specific and only apps that use gps. There was one of two apps I decided was the culprit: Facebook or JuiceDefender. I installed Facebook and it worked fine for 2 days. Ample time for the issue to appear. I have figured out that all along JuiceDefender is the problem. It is shutting off GPS like it is supposed to, but not turning it on when it is supposed to. The problem started when I reverted to stock and took the OTA Android update. I am just embarrassed that it took until now to look at the apps as the problem and not the phone. I am going to contact JD and let them know what I have found. I hope there can be a fix, JD really works well... except for my gps!
Anyways, look at apps first as the problem child before running to a repair shop (like I did!) .
Hope this helps others...
Click to expand...
Click to collapse
JD is designed to disable data connection to conserve battery, You can set it for a threshold where it will keep the connection alive if it's transmitting information back and forth.. (Must have Ultimate for that i believe) So if your disabling the data connection, then it'll kill GPS.
It is set on balanced. That is why I didn't think of juice defender first. Never had this issue until android updated.
Sent from my GT-P5113 using xda app-developers app
I am having the same problem. My GPS will work, but for me, it's only for about 15 mins or so (while in an App that starts it). Then, if I stay in the app, it will just lose connection. If I exit the App, and the GPS turns off, then when I go back it, it will not turn on again. It isn't like it is searching and it doesn't get a signal...it never turns on. The only thing to bring it back is to reboot. I noticed it while on a custom ROM (TPR) and thought it must be that, so I flashed back to stock. Still the same thing. I then tried doing a factory reset. Still not working properly. Anyone have any other ideas?
Thanks in advance.
same here
hotwired34 said:
I am having the same problem. My GPS will work, but for me, it's only for about 15 mins or so (while in an App that starts it). Then, if I stay in the app, it will just lose connection. If I exit the App, and the GPS turns off, then when I go back it, it will not turn on again. It isn't like it is searching and it doesn't get a signal...it never turns on. The only thing to bring it back is to reboot. I noticed it while on a custom ROM (TPR) and thought it must be that, so I flashed back to stock. Still the same thing. I then tried doing a factory reset. Still not working properly. Anyone have any other ideas?
Thanks in advance.
Click to expand...
Click to collapse
I took it in to Sprint they said it was the bad antenna and will give me a refurbish phone. This phone is less than a month old and why I will take a refurbish phone. Like I bought a brand new car and come in for a fix and they took me to the use car lot for a factory certificated car.
So I sent to Samsung and they claimed replacing a part and got the phone back, same problem is still happening.
Anyone can help us on this. It seems a common issue to a few of us.
Here is a simple GPS fix that works well.
http://forum.xda-developers.com/showthread.php?t=2201668

Categories

Resources