[Q] [Assistance Needed]GT N7100 issues - Galaxy Note II Q&A, Help & Troubleshooting

Hi Guys,
I have my N7100 for almost 3 months now and yesterday my son accidentally spilled water on it. The whole unit did not get wet, just the side where the volume rocker is. And it switched off by itself. I removed the battery and let it dry for a few hours. I switched it on and yes it did turn on but one volume button ( - ) is not working and the back and menu keys are not working also and it does not recognize any touch on the screen but when I used the S-Pen it recognized it. It's a rooted, heavy customized and tweaked phone. I noticed that it went to "safe mode", it was indicated on the lower left side of the screen and all installed apps were gone. DPi value went into default. I tried to install some apps, it went successfully but I can not find it in the apps drawer. I went into recovery mode, hoping to remove it in safe mode (foolish me, did not even tried to read or search on xda for possible fix), re-flash a custom ROM but same thing. I also found that the two water damage indicators inside the phone turned pink. The components inside were dry when I opened it, but because I am eager to fix it I tried using a hair dryer to (of course) dry it a little bit without damaging anything. After a while I put everything all together, switched it on and it now recognized "touch". But issues with volume key ( - ) and menu&back buttons still remain and it is still in safe mode. I decided to restore it to factory default via recovery mode, I cleared everything, reformatted system, data, all menus with the word "reformat' I pressed them all. Restarted the phone and it just stays on the logo where it says "Samsung Galaxy Note II GT N7100". Tried to go back to recovery mode but with no avail. I tried to go to Download mode also, I was able to make it to the part where it says "press volume up to continue; press volume down to cancel" I then pressed volume up but nothing happens. I pressed the volume up and same thing. Tried to charge it while it is switched off, the battery icon charging appeared, it shows the circle animation but it does not animate and it doesn't animate also like it's charging itself. Plugged it into my laptop and it doesn't recognize it. I've been reading some XDA articles and I only came acrossed one possible way to resurrect it...To get Download Mode without 3-button combo using homemade JIG. Well, I know for a fact that I need to send this to Samsung Service center but I am still hoping that someone here might help me or I may still find other alternative solutions without spending a lot of $$$ in sending it for a repair. Thanks in advance!

Apparently u have formatted system partition. Have u try flash via PC odin? Maybe the download mode will work with odin

Yeah, that's what I thought also. Foolish me! Apparently I can't even try Odin since my laptop does not recognize the phone. I can't even go to the download mode. It was stuck on the part where it says Volume Up: Continue, Volume Down: Cancel.

hmm.. seems like the hard key for the volume are done for. since u already disassemble it, cant u use the manual way to press? it u able to go into download mode, the driver will auto download, well at least it auto download for me

Tried that also mate, but no luck. I think the phone does not recognize the volume rocker. I just noticed that when I pressed and hold the menu key plus the power button it goes to the page where it says volume up: continue...where you are supposed to press volume down+power+menu key right? I tried to press the volume up key to continue but no luck. I was browsing xda the whole day to search for an answer before I send this so Samsung service center. I tried a homemade jig so I can go to download mode but it does not work. I have read that other SGNII users were able to make it work. On the instructions it says to use 3pcs of 100K ohm and a 1k ohm resistors but I used 6pcs of 50k ohm + 1k resistors (since I can't find any 100k ohm resistor on any electronic store near my place) connected it to pin 4 and 5 of a micro usb plug and still no luck, nothing happens. Tried some several combinations.

I have don't have good sleep since my Note II died...Haven't eat properly...Yeah, you read it right...hahaha..Still trying to search for possible fixes, it's 12:40am now and I am almost sleepy, if I still can't find any solutions until tomorrow then I will be sending this to Samsung Service center
or....if Adam will reply on this thread http://forum.xda-developers.com/showthread.php?p=39387670 then I am willing to dismantle and do whatever he wants me to do just to resurrect the phone...

Can you go into recovery mode? If yes try adb reboot recovery or reboot to bootloader if you have twrp.
this is XXXDDDAAA

Like what I explained on the first post mate, Recovery and Download modes are not possible/can't access them...

red_hanks said:
Hi Guys,
I have my N7100 for almost 3 months now and yesterday my son accidentally spilled water on it. The whole unit did not get wet, just the side where the volume rocker is. And it switched off by itself. I removed the battery and let it dry for a few hours. I switched it on and yes it did turn on but one volume button ( - ) is not working and the back and menu keys are not working also and it does not recognize any touch on the screen but when I used the S-Pen it recognized it. It's a rooted, heavy customized and tweaked phone. I noticed that it went to "safe mode", it was indicated on the lower left side of the screen and all installed apps were gone. DPi value went into default. I tried to install some apps, it went successfully but I can not find it in the apps drawer. I went into recovery mode, hoping to remove it in safe mode (foolish me, did not even tried to read or search on xda for possible fix), re-flash a custom ROM but same thing. I also found that the two water damage indicators inside the phone turned pink. The components inside were dry when I opened it, but because I am eager to fix it I tried using a hair dryer to (of course) dry it a little bit without damaging anything. After a while I put everything all together, switched it on and it now recognized "touch". But issues with volume key ( - ) and menu&back buttons still remain and it is still in safe mode. I decided to restore it to factory default via recovery mode, I cleared everything, reformatted system, data, all menus with the word "reformat' I pressed them all. Restarted the phone and it just stays on the logo where it says "Samsung Galaxy Note II GT N7100". Tried to go back to recovery mode but with no avail. I tried to go to Download mode also, I was able to make it to the part where it says "press volume up to continue; press volume down to cancel" I then pressed volume up but nothing happens. I pressed the volume up and same thing. Tried to charge it while it is switched off, the battery icon charging appeared, it shows the circle animation but it does not animate and it doesn't animate also like it's charging itself. Plugged it into my laptop and it doesn't recognize it. I've been reading some XDA articles and I only came acrossed one possible way to resurrect it...To get Download Mode without 3-button combo using homemade JIG. Well, I know for a fact that I need to send this to Samsung Service center but I am still hoping that someone here might help me or I may still find other alternative solutions without spending a lot of $$$ in sending it for a repair. Thanks in advance!
Click to expand...
Click to collapse
the problem is because your volume rocker key and power button are shorted due to water content.. i recommend that you take it to a service center before something worse happens... dont turn on your phone again until its cleaned properly and dried.. take it to proper service ... else its very bad for your device.. coz it can get permanently dead

Yeah, that's what I am going to do today. I surrender can't find any solutions anymore. Will keep you guys posted. Thanks anyway!

It's with Samsung Service Center now. It's OOW and they were able to find out that it was rooted (of course!) I paid Php1,200 under the table (on one of the technicians) and now it's In-Warranty again hahaha, but I have to leave the phone for a couple of days or weeks since they need to replace some hardwares. I think that's the best thing I can do instead of paying more for an OOW repair. sad sad sad..weeks without my phone with me...going back to my old phones for the meantime...

Related

[Q] Galaxy s3 i747m Won't Power on...

I have a stock factory unlocked i747m. It used to connect to the computer via usb no problem but than it had some contact with water and would only connect to charge after that - everything else worked fine. Than I downloaded the new android update, hit install, my phone turned off and it won't come back on. When I press the power button it briefly shows a screen that says 'SAMSUNG' with the words 'Recovery booting...' in blue letters in the top left corner. That screen stays on for 2 seconds and than the phone just shuts itself off.
I can't get into recovery mode, tried everything -- volume up home power .. volume down home power .. volume down power -- nothing works. Before this update it would charge via usb cable but was unrecognized in ODIN and Computer (windows 7 x64).
Is there a way to unbrick it or is the motherboard done for?
Don't suppose theres a better or cheaper way to fix it myself than this http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-iii-jtag-brick-repair/
Vadim89 said:
I have a stock factory unlocked i747m. It used to connect to the computer via usb no problem but than it had some contact with water and would only connect to charge after that - everything else worked fine. Than I downloaded the new android update, hit install, my phone turned off and it won't come back on. When I press the power button it briefly shows a screen that says 'SAMSUNG' with the words 'Recovery booting...' in blue letters in the top left corner. That screen stays on for 2 seconds and than the phone just shuts itself off.
I can't get into recovery mode, tried everything -- volume up home power .. volume down home power .. volume down power -- nothing works. Before this update it would charge via usb cable but was unrecognized in ODIN and Computer (windows 7 x64).
Is there a way to unbrick it or is the motherboard done for?
Don't suppose theres a better or cheaper way to fix it myself than this...
Click to expand...
Click to collapse
I hate to see questions like this go unanswered. I'm sure you're in a world of hurt right now and would be willing to try almost anything. My first thought would be to consider pleading with the store for a doa return or 30 day exchange. If that is out of the question then you may need to look into whether a usb jig will work for you. The issue their is that you were having usb/computer recognition problems before so it's impossible to say if that will work either. I have never had to use that JTAG brick service but their website seems convincing enough. Reviews of that service look like the cost all in will be around $100, but I would be sure they will still take it with the water damage. I think I would contact JTAG and fire it to them with hopes of a speedy return. Just my two cents...
Ian

[Q] Hard soft brick???

Until two hours ago my I747 was running fine. I picked it up and attempted to unlock it and got nothing. I decided to try to pull the battery and do a reboot, it got to the KT747 splash screen from the kernel I run and went black. I tried booting into recover and download mode. Recovery mode gives me the little blue text at the top left of the screen indicating its booting to recover, black screen and nothing. Download mode pops the warning screen and 2 seconds later, whether I press up to continue or not, it goes black screen as well. I was running a rooted version of TW 4.4.2 with the TW version of Ktoonsez most recent kernel. I have been running this combination for over a week with no issues. I tried creating a 16gb debrick sd card but the phone doesn't want to stay on long enough to boot to anything. Any suggestions would be greatly appreciated. If there is any other information I can provide, please let me know and I will add it.
****edit for more info*****
I tried having odin open on the pc while i booted into download mode. Removed battery and usb cable from the phone, inserted battery while holding vol down and home. Download mode came up, pressed up to enter and quickly inserted the USB cable. Odin detected the phone and one second later shows it was removed. I have tried multiple USB cables as well.
****edit for still more info****
After several hours of cussing and google searching I came across a thread that described my issue perfectly. The solution turned out to be a stuck power button on the phone. Just like my phone, the one in the thread would boot immediately when the battery was inserted and shut off at the splash screen. Recovery and download mode both did the same, as does my phone. The site suggested rapidly tapping the power button to jar it loose. This did not work for me. Neither did the suggestion of sliding a finger nail into the gap between the chassis and power button. I went so far as to disassemble the phone and remove the physical button from the case. I put the battery back in and the phone booted immediately. The problem persists, the phone shuts off completely after a 2 - 3 seconds. This occurs with the battery in or with the battery out on USB power.
Sometimes messing around with the power button will work, but not always. Its only a temporary solution in most cases anyway.
The switch appears to have gone bad and will need to be replaced. I believe the part is only a few bucks if you want to DIY. Otherwise most local cell phone shops can do the repair relatively cheap from what ive been told.

Samsung Galaxy Nexus running Lineage - On/Off button fails

I have a Samsung I9250 which I've unlocked, rooted and loaded with Lineage. The Lineage version is 13.0-20171126-NIGHTLY-maguro. The recovery is TWRP and the root is through SuperSU FREE (CM) v2.79-SR3. The On/Off button doesn't usually work. If the phone is off then pressing On/Off has no effect. Occasionally it works for no reason I can see, it seems to be random, but for the most part it simply doesn't have any effect. If the phone is on then the same is true. Turning it off from the On/Off button is usually impossible. I get round this through Settings>Display & lights>Wake on plug. This means I can activate the phone by connecting it to a PC using its USB cable. This will activate the phone immediately if it is off. It doesn't help with turning it off and I am usually reduced to taking the battery out. The phone is effectively useless although it is clearly NOT bricked. When I can turn it on it works fine.
I don't know if this is a hardware or software problem. If it's a software problem I don't know if the fault is in Lineage or TWRP or SuperSU. I noticed that the problem existed before I installed SuperSU. Has anyone else come across this problem? I'm reluctant to bin the phone because I spent such a long time getting Lineage on to it, but, if I can't turn it on or off it's not really a phone. Any help would be greatly appreciated.
@erich_vogt it's more a hardware problem, you can buy a new button (find link of online stores in accessories section or google.it).
for easyness you don't need to plug charge/usb everytime, you can set volume button waker, find in settings > button (don't remember where correctly, it will be somewhere there) then use volume switches to wake it.
erich_vogt said:
If the phone is off then pressing On/Off has no effect.
Click to expand...
Click to collapse
There have been power button bugs, but only in the OS. If it's not turning on from off, then I think the switch is broken! A common failure in old phones, which is why "volume button to wake" is important, to reduce load on the power button.
Thanks very much for offering to help.
I already had the option for the Volume control buttons to wake the phone turned on. It's here - Settings > Buttons > Volume Buttons > Wake up device. This worked for a while then stopped. I disassembled the phone to look at the On/Off button. I tried turning the phone on directly from the metal contact pad beneath the plastic button. This worked. When the phone had booted I checked to see if there was another nightly update for Lineage. There was the 3rd of Dec update. I downloaded and installed the nightly update using TWRP. It reported a successful install. The phone rebooted and never got past the Google boot-up screen. I waited for a few minutes and the took the battery out and tried turning on again from the metal contact pad. The phone booted but again got stuck (or seemed to) on the Google boot-up screen. I'm afraid that's it for me. This doesn't appear to be related to anything I have done or not done. The phone is just taking up too much time and it will have to go the the local recycler. Life is, as they say, too short. Thanks again for your suggestions.
erich_vogt said:
Thanks very much for offering to help.
I already had the option for the Volume control buttons to wake the phone turned on. It's here - Settings > Buttons > Volume Buttons > Wake up device. This worked for a while then stopped. I disassembled the phone to look at the On/Off button. I tried turning the phone on directly from the metal contact pad beneath the plastic button. This worked. When the phone had booted I checked to see if there was another nightly update for Lineage. There was the 3rd of Dec update. I downloaded and installed the nightly update using TWRP. It reported a successful install. The phone rebooted and never got past the Google boot-up screen. I waited for a few minutes and the took the battery out and tried turning on again from the metal contact pad. The phone booted but again got stuck (or seemed to) on the Google boot-up screen. I'm afraid that's it for me. This doesn't appear to be related to anything I have done or not done. The phone is just taking up too much time and it will have to go the the local recycler. Life is, as they say, too short. Thanks again for your suggestions.
Click to expand...
Click to collapse
3rd dec nightly has problem with booting, get back to older than it.
Reset volume button waker, if it stopped working. I never had problems with volume buttons.
I'd second the idea of it being software. I've had problems with all builds after 20171112. I get the impression there was something overlooked when the developers unified the builds for different GNex variants.
If you still have the phone, try that 20171112 build.
I don't know how to roll back to an earlier build. The phone will not boot. If I try VolumeDown+On/Off to try to get into TWRP Recovery mode nothing happens. The adb bridge option is turned on but if I connect the phone to my PC with a usb cable it does not appear in Device Manager as it used to. If I run ".\adb devices" it is not listed so clearly adb cannot find it. I don't know what else I can do.
erich_vogt said:
The phone will not boot. If I try VolumeDown+On/Off to try to get into TWRP Recovery mode nothing happens. The adb bridge option is turned on but if I connect the phone to my PC with a usb cable it does not appear in Device Manager as it used to. If I run ".\adb devices" it is not listed so clearly adb cannot find it. I don't know what else I can do.
Click to expand...
Click to collapse
Ah, ok. Sorry, I thought you could still do more than that, but it was rebooting and unusable in that sense.
That's well beyond any help I can offer you. I hope you got any data off it.

Screen froze, asked for reboot, now nothing

My wife was typing and the screen froze, she pushed the power button was the reboot or power off box appeared. She selected reboot and the screen went dark and now nothing comes on no matter how long the power button or power + power up or power down is held. I plugged in the charger and the battery icon does not appear. Could the connection from the motherboard to the screen have come loose? It seems strange that it would die coincidentally after requesting a reboot. Another other suggestions before I try to sell it as a paperweight on Ebay?
lmacmil said:
My wife was typing and the screen froze, she pushed the power button was the reboot or power off box appeared. She selected reboot and the screen went dark and now nothing comes on no matter how long the power button or power + power up or power down is held. I plugged in the charger and the battery icon does not appear. Could the connection from the motherboard to the screen have come loose? It seems strange that it would die coincidentally after requesting a reboot. Another other suggestions before I try to sell it as a paperweight on Ebay?
Click to expand...
Click to collapse
It depend on if you had TWRP Recovery installed on your tablet. Was this an original setup device or a custom ROM? If it was custom, you should have the necessary files to reinstall from scratch. If you know you do have TWRP Recovery installed (IIRC, it would not show up as an installed app) then to access it you need to push POWER, HOME button (middle front panel)and VOLUME +(up)at the same time! This will get you into recovery mode. Then, you would have to reinstall your custom ROM and gapps from backups. If you don't have these you may still be able to repair it via a Windows PC connection with the right files.
When you post probs you are having, the more info that you include, the better chance you will get a solution for it. I have three smp600 tabs, all configured the same way with multiple backups for each on SD cards as well as Google Drive cloud. So, I can have any tab restored fully in under an hour. Whatever you do, good luck, but it takes a lot to truly "brick" one! ;-DeanoD=
Sent from my SM-P600 using Tapatalk
Thanks. It was running stock Lollipop with no custom recovery. When I was taking the back off to see if a connection was loose I could hear audio but I did not find a loose connection so it's still dead.?

S8+ constantly restarting

Last Saturday night my Verizon S8+ suddenly began to freeze. It would do it with many different applications so I don't feel it is associated with one in particular. It then would restart and would hang at the Samsung splash screen. I was able to boot into maintenance mode and then select safe mode. It would boot to safe mode and would function as expected but then without warning restart again. I took the phone in to a local repair shop who said it could be the battery. Replaced the battery and it seemed to work but then started the boot loop again. Since the battery didn't fix the issue I did get a refund. At any rate after letting the phone sit on the wireless charger overnight it did appear to have fully charged and I was able to boot it up normally. There are some pictures that I needed to get off the phone so I plugged it in to my PC and started copying files over. After about 3 minutes it restarted on it's own and the whole boot loop process again. Now be aware that I know just enough about what I'm doing to be dangerous so here is what transpired next. I started pushing a combination of the power button, the bixby button and the volume up and down buttons and managed to get into the downloading a custom OS menu (see attachment 1) I didn't feel comfortable with this so the screen clearly said if you want to download a custom OS press the volume up key otherwise press the volume down key to cancel. Well I must have fat thumbed the volume down key and by accident pressed the volume up key. Upon rebooting it tried to perform a software update but would give an error message file not found. After several attempts to bypass this screen with a combination of pushing the buttons I was able to boot the phone into recovery mode (see attachment 2) and that is where it is right now. Good news is it hasn't tried to reboot so obviously it in a boot area ahead of whatever was causing the issue to begin with. I also note that the blue charge light indicator seems to be glowing from dim to bright as if I am charging the phone but I don't have the cable connected. So that's my story and I'm sticking to it. I am hopeful that one of you Android technical gurus could advise me of a way to recover the functionality of my phone through this menu? I have attached a couple of screen shots relevant to my issue. Please help and thank you in advance for any assistance.
Jim

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