Yes you read right got a crack on the screen right in the top corner. Out of sight as long as the case is on. I wouldn't recommend the defender has fallen apart. I'll post a pic tonight.
Sent from my SPH-L710 using Tapatalk 2
Please do post a photo. Just got my wife an Otterbox Defender for her t-mo gs3. Now, I'm worried b/c I assured her that the case was rock solid.
amaynard 89 said:
Yes you read right got a crack on the screen right in the top corner. Out of sight as long as the case is on. I wouldn't recommend the defender has fallen apart. I'll post a pic tonight.
Sent from my SPH-L710 using Tapatalk 2
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Click to collapse
Unfortunatly, i don't think any case is going to be 100% bullet proof. I've dropped mine several times in my Defender, the case has a few dings and chew marks from the ground.. Phone is pristine as the day I brought it home. However, that's why I have the insurance as well.. Just of the oh sh*t moment when something does go wrong lol
Dang, I dropped my old Evo LTE with the defender on many times as well as my wife did and never a single scratch. I now have the defender on my S3 and pray it holds up because I no longer have Sprints ridiculously expensive insurance. I also would love to see these pictures.
Sent from my SPH-L710 using xda premium
Unfortunately no case can fully protect you. Did you drop it? If you did how far of a drop was it? I will be looking for your pic post.
amaynard 89 said:
Yes you read right got a crack on the screen right in the top corner. Out of sight as long as the case is on. I wouldn't recommend the defender has fallen apart. I'll post a pic tonight.
Sent from my SPH-L710 using Tapatalk 2
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Click to collapse
What did you do with the phone? In order to make a defender fall apart, you really have to do a lot of damage. And yes, while the cases are meant to protect the phone, with enough trauma any phone would break, regardless of the case. If you drop it ten stories off a roller coaster, I don't think the Defender would do too well in defending it (but if you want to get me a phone/case/admission-ticket-to-six-flags, I'll test it for you).
I've had my defender case on my phone for months and it has taken a few hard falls with no problems..
I have and will always support the otterbox line up commuter, defender and soon the armor that being said ive been using the defender cases since the original htc evo, htc evo 3d, htc evo design, samsung s2 ( epic touch 4g) and now my s3 ive personally have dropped all my phones at least a handful of times from ear level and ive banged up my case chiped it but never had any issues with my phones..... Like one of the other comments posted a case no matter what case will not 100% protect it.... I personally think you had a faulty / weak phone and unfortunately when you dropped it your phone it found that weak spot.... Sorry for you bad luck... Hope you have insurance
Sent From My Samsung Galaxy S3
Correct me if I'm wrong, I've never bought an Otterbox before.... but a friend of mine told me that if you drop your phone in an Otterbox and it breaks, they (Otterbox) will replace your phone for you, for free. Or am I thinking of another case making company?
Joe0113 said:
Correct me if I'm wrong, I've never bought an Otterbox before.... but a friend of mine told me that if you drop your phone in an Otterbox and it breaks, they (Otterbox) will replace your phone for you, for free. Or am I thinking of another case making company?
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Click to collapse
No case manufacturer will replace the phone. They will just replace the case if your within the warranty range.
Sent from a planet far far away.
I was watching shark task last night, and there is one company that sells cases and and it comes with an "insurance" plan. They'll fix any accidental physical damage caused while it's in their case, but it costs $50 and they won't send you a new phone, they'll just switch out the screen.
If I can remember the name of the company, I'll edit this post, but it shouldn't be hard to find.
Sent from my SPH-L710 using xda app-developers app
Joe0113 said:
Correct me if I'm wrong, I've never bought an Otterbox before.... but a friend of mine told me that if you drop your phone in an Otterbox and it breaks, they (Otterbox) will replace your phone for you, for free. Or am I thinking of another case making company?
Click to expand...
Click to collapse
That policy would be abused big time. Keep case at home, naked phone, if phone breaks then just call OB and say my phone broke in your case.
Sprint GS3 2GB LTE - The People's ROM 3.13 experimental - KT747 tweaked - sent from xda premium
topherk said:
I was watching shark task last night, and there is one company that sells cases and and it comes with an "insurance" plan. They'll fix any accidental physical damage caused while it's in their case, but it costs $50 and they won't send you a new phone, they'll just switch out the screen.
If I can remember the name of the company, I'll edit this post, but it shouldn't be hard to find.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
cell helmet or what ever they had viking hats i saw that two what a dumb ass business model a s3 screen is 100+ less u just do the glass like i just did and ya that is their business model its pretty redic imo
to the op if you want your screen replaced i just did mine, quite successfully might i add its perfect. ill do it for 30 if you do the shipping! if u wanna try your self theres a couple of videos i could send u that helped me
$30 that's a good deal, though what videos did you use, cause I would like to try myself. I got a crack in my screen too, though I didn't have it in a case Btw, someone mentioned sprint insurance, but that doesn't cover damage if I'm remembering correctly?
Sent from my SPH-L710 using xda app-developers app
filmaker said:
$30 that's a good deal, though what videos did you use, cause I would like to try myself. I got a crack in my screen too, though I didn't have it in a case Btw, someone mentioned sprint insurance, but that doesn't cover damage if I'm remembering correctly?
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
The TEP covers damage, but it has a $150 deductible.
I honestly still want to see the picture of the broken phone screen. I have my Otterbox Defender and I've dropped it countless times and not a scratch from these falls. the case looks poorly because of how beaten up it is but I take my phone out and people still ask me "New phone?" lol. The only damage I've seen is from dust getting under the screen protecter and causing minute scratches but I sometimes work in a very dusty and harsh environment and yet, it doesn't even look like its been exposed to much dust. The Otterbox Defender Series is just that good. I even had an issue with my case, contacted customer support, within a reasonable waiting period the new case arrived. Extremely good customer support as well. Too bad people abuse these things.
dan_h1n474 said:
I honestly still want to see the picture of the broken phone screen. I have my Otterbox Defender and I've dropped it countless times and not a scratch from these falls. the case looks poorly because of how beaten up it is but I take my phone out and people still ask me "New phone?" lol. The only damage I've seen is from dust getting under the screen protecter and causing minute scratches but I sometimes work in a very dusty and harsh environment and yet, it doesn't even look like its been exposed to much dust. The Otterbox Defender Series is just that good. I even had an issue with my case, contacted customer support, within a reasonable waiting period the new case arrived. Extremely good customer support as well. Too bad people abuse these things.
Click to expand...
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+1, has been almost 2 weeks with no pic...
Sent from my SPH-L710 using xda premium
xbmoyx said:
+1, has been almost 2 weeks with no pic...
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
No picture or activity for the one that started the thread.
Sent from my SPH-L710 using xda app-developers app
Why is it so hard to believe? Millions were sold.
Sprint GS3 LTE - The People's ROM 3.14 - KT747 - sent from xda premium
Slomodrop said:
Why is it so hard to believe? Millions were sold.
Sprint GS3 LTE - The People's ROM 3.14 - KT747 - sent from xda premium
Click to expand...
Click to collapse
I guess its because of the falls my phone has taken.
Sent from my SPH-L710 using xda app-developers app
Related
I've owned my Galaxy SIII for almost three months now and it probably has the most defects out of any phone I've ever owned. The hardware buttons are loose, the back cover doesn't stay down on all the corners, and the back cover came with hairline cracks already on it. However, the final thing that really made me consider getting a replacement is the fact that the back cover doesn't even hold the battery in all the time. When I set my phone down on a hard surface without being extra gentle, the phone turns off. I temporarily solved this by putting a folded up piece of paper under the battery cover to keep the battery in better, but I don't think this should be necessary for a $200 flagship phone. I'm already over the 30 day return period, but would these reasons qualify for me getting a replacement phone under warranty?
I have 0 defects. My phone costed 549
Anyways call sammy and send it in for warranty
Yea I'd get a new one I paid $649 for mine and its perfect no problems at all!
Sent from my SGH-I747M using xda premium
Boo freaking hoo. Is there a reason you didn't return it for another phone?
Sent from my SAMSUNG-SGH-I747 using xda premium
CZ Eddie said:
Boo freaking hoo. Is there a reason you didn't return it for another phone?
Sent from my SAMSUNG-SGH-I747 using xda premium
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Click to collapse
Don't be simple.
Best phone I've ever owned...not one defect.
You know what they say in diet commercials...."results not typical..."
I guess that's you.
rpavich said:
Best phone I've ever owned...not one defect.
You know what they say in diet commercials...."results not typical..."
I guess that's you.
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Click to collapse
Lol this is still by far the best phone I've ever owned, but it doesn't make up for bad quality assurance on Samsung's part. I'm going to get this replaced and hope the next one I get still underclocks and accepts kernels as well as the one I have now.
Yeah man, get it replaced. You got a dud. No issues I haven't caused myself here.
Sent from my SGH-I747 using Tapatalk 2
EddyVercetti said:
I've owned my Galaxy SIII for almost three months now and it probably has the most defects out of any phone I've ever owned. The hardware buttons are loose, the back cover doesn't stay down on all the corners, and the back cover came with hairline cracks already on it. However, the final thing that really made me consider getting a replacement is the fact that the back cover doesn't even hold the battery in all the time. When I set my phone down on a hard surface without being extra gentle, the phone turns off. I temporarily solved this by putting a folded up piece of paper under the battery cover to keep the battery in better, but I don't think this should be necessary for a $200 flagship phone. I'm already over the 30 day return period, but would these reasons qualify for me getting a replacement phone under warranty?
Click to expand...
Click to collapse
Sorry for being blatantly sarcastic but loose buttons, cover not seating properly, battery falling out, and cracks? Obviously it was damaged. Before you got it. Pretty sure I'd return a TV with a cracked screen right away before stating it was the worst build quality of any TV ever due to dead pixels and screen flickers and the picture going wonky. I mean, come on man lol. Those defects absolutely would have qualified.. had you reported it right away.
Sent from my SGH-I747M using xda premium
It as a fake!!! Even the spelling was wrong on the phone you bought!! :laugh:
So let me get this straight. It came with cracks and you didnt return it right away?
Sent from my SAMSUNG-SGH-I747 using xda premium
It came with crack I kept it and smoked it
Sent from my SAMSUNG-SGH-I747 using xda premium
I agree with the group consensus; is there any reason you're reluctant to bring it back? Do you feel guilty about dropping it or something? If not you should be on your way to the store and hope the phone gods have mercy on you since the 30 day return period is over.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
EddyVercetti said:
I've owned my Galaxy SIII for almost three months now and it probably has the most defects out of any phone I've ever owned.
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EddyVercetti said:
Lol this is still by far the best phone I've ever owned, ...
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SOMETHING isn't adding up here.
rpavich said:
SOMETHING isn't adding up here.
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Click to collapse
LOL
Since you're pass the warranty buy a new back cover or a case like an Otter commuter, it will keep the battery and button in place...btw still dont get why you didn't exchange it if it came with a cracked back. Lets see pictures of all these defects!
Wow, I did a COMPETE work over on my phone when I was getting it, checked EVERYTHING, the sales rep was getting a little agitated, but I ask her, if she were spending $500+ on a phone wouldn't you check everything? She shut her pie hole quick, and had her get another one once. Oh well.
Unlike some of you, I actually have enough hand-eye coordination skills to keep my phone in my hand. Cases are bulky and for the clumsy. I am still under the one year warranty and the hairline cracks are only visible from one specific angle. They're really not bad defects, but they just add up and get annoying. I'm only asking if this is worth getting my phone replaced because I don't want to restore to stock for no reason.
Sent from my SAMSUNG-SGH-I747 using xda premium
....... again..... if it had these defects.... and they've "added up" to become annoying.... why exactly did you decide to wait 3 months to try to do anything about it?
And if you think that cases are "bulky and for the clumsy"... then the only cases you must see anywhere are OtterBox Defenders and such. Did you ever hear of TPU? next to no bulk added to the phone (about as thick as a DVD... roughly), and gives the phone a bit nicer feel in the hand. Plus makes it a LOT less slippery than with no case at all. I've never dropped a phone either, but i'm not the type that's willing to risk the off chance that something DOES happen that a little bit nicer grip could have prevented.
The only "issue" (if you can even call it that) that i have with my phone that you are also experiencing is the loose volume/power button... which i'm pretty sure EVERYONE is experiencing. They aren't screwed into the phone in any way. They are slotted in, as they are for just about every phone. Yes, they're slightly loose, but it's not like they're ever going to just up and fall out of the phone.
At this point i'm tempted to ask if the hairline cracks you speak of are actual cracks or if you're just seeing the brushed finish of the back of the phone (assuming you have the Pebble Blue)
Still... why did you wait 3 months? Especially with the battery issue and such. I can toss my phone onto my bed, cover or no cover, and it doesn't shut off cause the battery popped out of place.
I've worked in the wireless industry for over 10 years I've yet to see anyone keep a phone out of the box with parts literally falling off and out of the phone. Hell I've never seen that at all for that matter. I can guarantee you've dropped that phone and I doubt that stuff happened out of the box. You may be in the on year warranty but if it has that sort of physical damage good luck getting it replaced.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Hi folks
I'm considering getting the S III but am not sure about the screen durability as i've heard a lot of mixed reviews. How durable is it? Looking at some break tests on youtube suggests that the screen is a lot more sensitive as compared to other phone. Is that true?
btw, what is a good case for this device ?
Thanks!
denny_1986 said:
Hi folks
I'm considering getting the S III but am not sure about the screen durability as i've heard a lot of mixed reviews. How durable is it? Looking at some break tests on youtube suggests that the screen is a lot more sensitive as compared to other phone. Is that true?
btw, what is a good case for this device ?
Thanks!
Click to expand...
Click to collapse
I dunno if this counts, but I keep dropping mine and the only damage so far is a little scratching on the corner of the outer plastic bezel when I dropped it once pretty hard on some rough tar. I haven't seen any other blemishes on the case, and so far no scratching at all on the glass. I loved my Nexus One, but the glass on that scratched pretty easy just sitting in my pocket. Not so with the SIII, no scratches at all on the glass in the 3 mo I've had the phone.
I don't have a case for it.
Bigger the screen... The easier its going to break. Simple.
SiNJiN76 said:
Bigger the screen... The easier its going to break. Simple.
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Click to collapse
+1 but on the flip side I always baby my phones and with the sgs3 its slim and fits in the pocket just fine. So no issues here for me and this awesome screen.. I highly recommend it to you.
Sent from my SGH-T999 using xda premium
The gorilla glass on this phone is garbage. ive never dropped a phone and a couple of weeks ago i slid it into my pocket and my pocket was broken. It fell like 2 inches from the ground on to pavement and wrecked the display and the bezel is all dinged up. gonna fix the display and get rid of it
Sent from my SGH-T999 using xda app-developers app
kobe4rings said:
The gorilla glass on this phone is garbage. ive never dropped a phone and a couple of weeks ago i slid it into my pocket and my pocket was broken. It fell like 2 inches from the ground on to pavement and wrecked the display and the bezel is all dinged up. gonna fix the display and get rid of it
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Similar experience...phone dropped from my pocket while sitting, landed on the corner, cracked screen...probably hit the weak spot on the phone, regardless, shouldn't break that easily IMO..
It is not durable at all compared to my previous phones (gs2, hd2) if you drop it there will be serious cosmetic damage. The plastic is extremely soft.
Sent from my SGH-T999 using xda app-developers app
Get an Otter Box, you pay that much for a phone then spend an extra 50 bucks to keep it safe.
Get a case if your gonna pick up the GS3... its a beautiful phone but you need to make sure you can protect it... I dropped my phone 4 times since I got it and thank God I bought a case for it. If I didn't have one, then my screen would have been shattered already
Sent from my SGH-T999 using XDA Premium HD app
Op, keep in mind all these guys who broke their displays are a small percentage of a whole.
Sent from my SGH-T999 using xda app-developers app
yea that's why i'm hesitant in buying it (3 actually). The issue seems widespread and if it is a case of bigger screen then it is a serious design flaw or maybe a manufacturing flaw. At this point im probably going to put off buying this phone but let's see if things change
Snook321 said:
Get a case if your gonna pick up the GS3... its a beautiful phone but you need to make sure you can protect it... I dropped my phone 4 times since I got it and thank God I bought a case for it. If I didn't have one, then my screen would have been shattered already
Sent from my SGH-T999 using XDA Premium HD app
Click to expand...
Click to collapse
What case did you buy? What do you like and dislike about it?
Do not have it yet, but Im going for the otterbox defender. Only negative I have heard from some is that the built-in screen protector lacks a bit in terms of looks on screen. Can always remove that tho.
RebDovid said:
What case did you buy? What do you like and dislike about it?
Click to expand...
Click to collapse
I just bought the generic case from T-Mobile store... its grey. I mean its okay. It gets the job done but I'm looking to get the seidio case with kickstand. I just found that on the top left hand corner of my phone, I have a tiny dent on the side... its irritating the hell outta me but I only see it when I take the case off... guess it could be worse...
Sent from my SGH-T999 using XDA Premium HD app
papabear said:
Do not have it yet, but Im going for the otterbox defender. Only negative I have heard from some is that the built-in screen protector lacks a bit in terms of looks on screen. Can always remove that tho.
Click to expand...
Click to collapse
The built-in screen protector makes the display look cheap.
Sent from my SGH-T999 using xda premium
I feel like the S II was way more durable. But that's why I bought insurance for this phone. Never had insurance on any other device. And the fact that I have an extended battery and there really aren't any good cases for extended batteries made me get the insurance.
Sent from my Galaxy S III using Tapatalk 2
It's a phone and it uses glass, it doesn't matter what phone it is if your looking at Youtube and their hitting it with a hammer or dragging a razor over the screen then it's gonna do as expected. It's almost comical that people do these tests considering you spend money on the phone you should be responsible for it and take care of it. Accidents happen and the carriers know this so instead take care of your property, it doesn't matter who made it or what some moron with a hammer says.
all that is fine but generally speaking one does expect some level of durability for a device that costs upwards of $700 dollars, specially if the company is touting the latest and greatest gorilla glass 2 as one of the main features of the phone. Cellphones break when dropped, everyone should know that. But the amount of complaints i've come across regarding the S III and the different ways the screen is getting damaged is quite abnormal to say the least.
Anyway, i'm still debating whether i should pass on this phone or go for it. Anything new coming up in the coming weeks?
denny_1986 said:
all that is fine but generally speaking one does expect some level of durability for a device that costs upwards of $700 dollars, specially if the company is touting the latest and greatest gorilla glass 2 as one of the main features of the phone. Cellphones break when dropped, everyone should know that. But the amount of complaints i've come across regarding the S III and the different ways the screen is getting damaged is quite abnormal to say the least.
Anyway, i'm still debating whether i should pass on this phone or go for it. Anything new coming up in the coming weeks?
Click to expand...
Click to collapse
You never hear the whole story either when people give these reviews, "I had it in my pocket and the screen cracked" turns into I was drunk and fell down the stairs.
I still have all of my devices in perfect shape and it all comes down to how well someone takes care of their things. If your gonna carry the phone in your pocket with your car keys then its gonna happen, I see it all the time and like you said at $700.00 you should act like it's worth it. You want an honest opinion on the device? It's worth every penny but the one thing that would make me warm and fuzzy about it is if HTC built the body. It still feels solid but theres nothing like a well built frame like you would find on the One S or X. No other device comes close to the functionality and multitasking that this one does and I own 8 myself (different devices not all cells.)
Sent from my SGH-T999 using xda premium
yup the One X is really nice too. Too bad t-mobile doesn't carry it.
I'm going to call t-mobile again and see if i could get a better deal on the S iii's than what they offered me ($179 per phone)
So I've had my note 2 for about 4 days. Paid full retail $700. First thing this morning I dropped it and boom goes my screen. My problem is. I was sitting and it only dropped about 2 feet. Onto a soft wood porch floor. By soft wood I mean it is and old porch and needs replaced. The wood is old and soft. also the phone landed on the back. I feel like any phone should be able to survive such a small drop. Not to mention we have the new ultra durable gorrilla glass 2. Right? Wrong. Samsung refuses to even consider helping me out. It is against policy they say because I dropped it. But I think a device like this should have been able to handle such a drop. If I dropped it from 5-6 feet or if I dropped it on concrete I would understand. I have had 2 vibrants. 2 galaxy s2. 2 galaxy s3. And now the note. Paid full retail for all of them because I use straighttalk. I would think being such a loyal customer would mean something. Guess I was wrong. They will fix it for me. For about $200 and I have to ship it to them then be without a phone until it is shipped back. Not cool samsung... not cool.
sent via note 2 in boss mode @ quad core 1.8ghz
And as much as it sucks they just couldnt start replacing handsets for free/small fees. They're a business and it isnt their fault that you dropped it....as harsh as that sounds..
And yes im ready for you to come back all pissed and angry. But I didn't mean that to make you mad its just reality.
Take it how you want
Sent from my SGH-T889 using Tapatalk 2
tgamble160 said:
I feel like any phone should be able to survive such a small drop.
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Click to collapse
I agree with you... Thanks for the warning. I don't have the phone yet and after your comments, I may not get it. I know sometime, I will drop it and I would like something that can at least take some abuse.
Didnt you buy insurance from your cel service provider?
Sent from my SGH-T889 using xda app-developers app
tgamble160 said:
So I've had my note 2 for about 4 days. Paid full retail $700. First thing this morning I dropped it and boom goes my screen. My problem is. I was sitting and it only dropped about 2 feet. Onto a soft wood porch floor. By soft wood I mean it is and old porch and needs replaced. The wood is old and soft. also the phone landed on the back. I feel like any phone should be able to survive such a small drop. Not to mention we have the new ultra durable gorrilla glass 2. Right? Wrong. Samsung refuses to even consider helping me out. It is against policy they say because I dropped it. But I think a device like this should have been able to handle such a drop. If I dropped it from 5-6 feet or if I dropped it on concrete I would understand. I have had 2 vibrants. 2 galaxy s2. 2 galaxy s3. And now the note. Paid full retail for all of them because I use straighttalk. I would think being such a loyal customer would mean something. Guess I was wrong. They will fix it for me. For about $200 and I have to ship it to them then be without a phone until it is shipped back. Not cool samsung... not cool.
sent via note 2 in boss mode @ quad core 1.8ghz
Click to expand...
Click to collapse
Did you pay via a credit card? My card (citi dividends) has a 90 day protection against loss, theft and accidental damage. Check if you card has the same, then see if you can send them the $200 bill and they should pay you that. Also, most credit cards add a year onto the warranty, so keep your reciept
tgamble160 said:
So I've had my note 2 for about 4 days. Paid full retail $700. First thing this morning I dropped it and boom goes my screen. My problem is. I was sitting and it only dropped about 2 feet. Onto a soft wood porch floor. By soft wood I mean it is and old porch and needs replaced. The wood is old and soft. also the phone landed on the back. I feel like any phone should be able to survive such a small drop. Not to mention we have the new ultra durable gorrilla glass 2. Right? Wrong. Samsung refuses to even consider helping me out. It is against policy they say because I dropped it. But I think a device like this should have been able to handle such a drop. If I dropped it from 5-6 feet or if I dropped it on concrete I would understand. I have had 2 vibrants. 2 galaxy s2. 2 galaxy s3. And now the note. Paid full retail for all of them because I use straighttalk. I would think being such a loyal customer would mean something. Guess I was wrong. They will fix it for me. For about $200 and I have to ship it to them then be without a phone until it is shipped back. Not cool samsung... not cool.
sent via note 2 in boss mode @ quad core 1.8ghz
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Click to collapse
Try to find someone in town to fix it for you. I have a guy that charges about 70 bucks depending on the phone.
Sent from my Samsung Galaxy Note II via xda premium
Gorilla glass is hard, not durable. The hardness makes it scratch resistant, the tradeoff is it becomes brittle. Just like diamond, super hard but hit the right spot and its dust.
That said we all are owners of a super hi tech device that is NEVER MEANT TO BE DROPPED.
If it even survives 1 mishap, consider the gods smiling down on you.
Sucks but I think we expect too much.
Sent from a phone that's Note-worthy, via XDA Premium HD app.
I agree. Its not supposed to be indestructable. But also I expect it to withstand normal wear and tear. Like I said if it had been a drop from maybe 4 foot or higher, or a drop on concrete I would understand. Also like I previously said. I have bought every samsung phone since the vibrant. Actually 2. Of each me and my girl. And I paid full retail for all of them. They have all been registered with samsung. And I have never asked them for anything extra for free. But in this situation I believe the phone should have held up. And it didn't. Not even close, it was such a small drop and the entire screen is shattered. If you seen it you woukd think it was hit with a hammer. It still works,I just think my loyalty to them over the past few years could be rewarded with at least a slight break in the price. I'm all about samsung, I should be a salesman the way I try to push there products just because they are good products. And I feel they are looking at me like well look how much money he has dropped before with us. He'll just pay what it takes to fix his phone. And they are right. I just feel they could help me out.
sent via note 2 in boss mode @ quad core 1.8ghz
Dude, **** happens. I already dropped mine from about 4 feet. I freaked out. With no case. Just has a knick on the spen and a mark on the side.
The bigger the screen the more likely it will crack on impact.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
erick161 said:
Dude, **** happens. I already dropped mine from about 4 feet. I freaked out. With no case. Just has a knick on the spen and a mark on the side.
The bigger the screen the more likely it will crack on impact.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
I'm not stupid I know **** happens. My point is you dropped yours from 4 feet and got a small nic. I dropped mine from 2 feet and my screen is destroyed. The phone should have held up to such a light impact. This post is more to warn people of how fragile the phone is than anything. So there is no need to come in and tell me **** happens like I'm some idiot saying oh my god I didn't think a phone could break. I am aware of how much a device is suppoed to be able to handle. These screens should be able to handle what mine didn't. So again more than anything a warning for everyone else to be careful. There are not as durable as they try to make you think.
Sent from my GT-P3113 using xda premium
Kind of the price we pay for not having to carry a 10 lb brick in a shoulder bag. Everyone want light and thin.
Sent from a phone that's 2 Note-worthy, via XDA Premium HD app.
madman604 said:
Kind of the price we pay for not having to carry a 10 lb brick in a shoulder bag. Everyone want light and thin.
Sent from a phone that's 2 Note-worthy, via XDA Premium HD app.
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Agreed.
sent via nexus 7 in boss mode @ quad core 1.7ghz
tgamble160 said:
I'm not stupid I know **** happens. My point is you dropped yours from 4 feet and got a small nic. I dropped mine from 2 feet and my screen is destroyed. The phone should have held up to such a light impact. This post is more to warn people of how fragile the phone is than anything. So there is no need to come in and tell me **** happens like I'm some idiot saying oh my god I didn't think a phone could break. I am aware of how much a device is suppoed to be able to handle. These screens should be able to handle what mine didn't. So again more than anything a warning for everyone else to be careful. There are not as durable as they try to make you think.
Sent from my GT-P3113 using xda premium
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You obviously are missing the point. This can happen with ANY phone. Your phone just fell the "right" way. It doesnt mean its anymore fragile. So yeah...**** happens.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Your phone must have taken the hit in the perfect spot to shatter. This past Sunday at church, some of the youth were looking at my note II while I was having a conversation with someone else. A couple of the middle school boys were fighting over it and my phone flung out of their hands, hit the wall behind me where we were sitting, and it slammed the ground about 3 to 4 feet down. The battery and cover popped off, but there was little damage. All I can see now is a barely noticeable, tiny crack on the battery case, which is replaceable. The screen is as pristine as ever though. Side lesson? Don't ever let your note II out of sight when it's in the hands of a middle school boy. Or you can be the grinch of the group and not let the boys see it at all (girls are ok though).
tgamble160 said:
I'm not stupid I know **** happens. My point is you dropped yours from 4 feet and got a small nic. I dropped mine from 2 feet and my screen is destroyed. The phone should have held up to such a light impact. This post is more to warn people of how fragile the phone is than anything. So there is no need to come in and tell me **** happens like I'm some idiot saying oh my god I didn't think a phone could break. I am aware of how much a device is suppoed to be able to handle. These screens should be able to handle what mine didn't. So again more than anything a warning for everyone else to be careful. There are not as durable as they try to make you think.
Sent from my GT-P3113 using xda premium
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I don't think you understand the differences between gorilla glass 1 and 2. 2 only got thinner, not more durable. These screens should not, and will not, be able to handle even a tiny drop. And on top of all this, you called Samsung expecting them to help?
tgamble160 said:
I'm not stupid I know **** happens. My point is you dropped yours from 4 feet and got a small nic. I dropped mine from 2 feet and my screen is destroyed. The phone should have held up to such a light impact. This post is more to warn people of how fragile the phone is than anything. So there is no need to come in and tell me **** happens like I'm some idiot saying oh my god I didn't think a phone could break. I am aware of how much a device is suppoed to be able to handle. These screens should be able to handle what mine didn't. So again more than anything a warning for everyone else to be careful. There are not as durable as they try to make you think.
Sent from my GT-P3113 using xda premium
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thanks for the warning.. might put a case back on but damn shes so sexy naked
That's a screw job if I ever heard of one, plus it sounds like you got a bad model. Mine survived a drop from a 6ft ladder onto solid concrete landing point blank on the corner with nothing but a scuff of the plastic that you can't even tell without me pointing it out.
It's just messed up that they won't replace it for you after such a short period of time
noted for future reference on my Note 2
dre89 said:
That's a screw job if I ever heard of one, plus it sounds like you got a bad model. Mine survived a drop from a 6ft ladder onto solid concrete landing point blank on the corner with nothing but a scuff of the plastic that you can't even tell without me pointing it out.
It's just messed up that they won't replace it for you after such a short period of time
noted for future reference on my Note 2
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Are you serious? Hes AT FAULT. Why would samsung replace it for him. That boggles my mind.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
And....That is why I bought a Square Trade coverage plan for about $5.75 per month after a discount.
As a famous man said **** does happen.
$5.68 = peace of mind.
Your screen breakage makes me shudder.
Sorry for your ****.
erick161 said:
Are you serious? Hes AT FAULT. Why would samsung replace it for him. That boggles my mind.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
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It's just bad business. I work in a customer oriented job, part of it is dealing with exchanges and whatnot, if you sell something and it breaks within a short amount of time regardless of the reason it's better to just replace it for them, on the grounds of good service and company image.
Had it been awhile then it'd be another story, but less then a week makes it look like you won't return or replace it cause you expect it to be a trend and have no faith in the product. And really there's money to be made there, charge a fee of some sort, replace the unit then fix the screen on the old one and sell it. Or just charge to replace the screen, that'd be the most fair offer to both and it'd make samsung look like it has good support for the customer.
Of course if he'd just bought insurance it'd be a moot point. 4.97/mo from tmobile, best thing to do by far
noted for future reference on my Note 2
I picked up my Note 2 on Friday night and leaving the mall I put it in my pocket. I then made the mistake of putting my keys in the same pocket and put two large scratches in the middle of the screen.
I thought these screens were nearly bullet proof???
I putt a Zagg screen protector on it yesterday and you can just barely see the scratches, but I know they are there....
Sent from my SGH-T889 using xda premium
sandiegopaneraiguy said:
I picked up my Note 2 on Friday night and leaving the mall I put it in my pocket. I then made the mistake of putting my keys in the same pocket and put two large scratches in the middle of the screen.
I thought these screens were nearly bullet proof???
I putt a Zagg screen protector on it yesterday and you can just barely see the scratches, but I know they are there....
Sent from my SGH-T889 using xda premium
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1st bold: stupid
2nd bold: source?
sandiegopaneraiguy said:
I picked up my Note 2 on Friday night and leaving the mall I put it in my pocket. I then made the mistake of putting my keys in the same pocket and put two large scratches in the middle of the screen.
I thought these screens were nearly bullet proof???
I putt a Zagg screen protector on it yesterday and you can just barely see the scratches, but I know they are there....
Sent from my SGH-T889 using xda premium
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These screens are not bullet proof, they're just really hard, and follow very basic laws of nature, ie. Material A will scratch Material B, if Material A is harder. So, never take your phone to the beach either as the miniscule pieces of quartz in the sand will lay waste to your phone too.
I agree, absolutely stupid and not something I normally do. But its just strange to me that three keys, none of which are particularly sharp scratched the screen in the 15 to 20 minutes they were in my pocket with the phone. My previous phone (Galaxy S2) was pretty well abused over the time I had it, and it still does not have a single scratch on the screen.
Just seems odd to me. And wanted this to be a warning to others that the screens are not as hard as we might otherwise think.
sandiegopaneraiguy said:
I agree, absolutely stupid and not something I normally do. But its just strange to me that three keys, none of which are particularly sharp scratched the screen in the 15 to 20 minutes they were in my pocket with the phone. My previous phone (Galaxy S2) was pretty well abused over the time I had it, and it still does not have a single scratch on the screen.
Just seems odd to me. And wanted this to be a warning to others that the screens are not as hard as we might otherwise think.
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Wow , that really sucks man . I'd have a ill panic attack if that happaned to me. It would literally make me for over another 650 to buy a new phone knowing those scratches were there within hours of buying it . :/ I hope you bought the Ins plan? Sorry for your loss sir.
Some_dude36 said:
Wow , that really sucks man . I'd have a ill panic attack if that happaned to me. It would literally make me for over another 650 to buy a new phone knowing those scratches were there within hours of buying it . :/ I hope you bought the Ins plan? Sorry for your loss sir.
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Dude its some scratch not a total loss but yeah i always make sure i that when i put my devices in my pocket there is nothing in it and other pocket for keys etc..
Sent from my SGH-T999 using xda premium
You have at least 14 days to return or exchange the device. Just go back and exchange the device.
JaguarXT said:
You have at least 14 days to return or exchange the device. Just go back and exchange the device.
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Why so they can keep increasing pricing ! No he needs to deal with it only return if it's a valid reason. Sorry to hear your screen is scratched though.
Sent from my SGH-T889 using Tapatalk 2
Some_dude36 said:
Sorry for your loss sir.
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LOL people. Are we talking family lost in war or are we still talking about phones here? Phones that still work perfectly and are basically still pristine?
Sent from my SGH-T889 using xda premium
_atlien_ said:
LOL people. Are we talking family lost in war or are we still talking about phones here? Phones that still work perfectly and are basically still pristine?
Sent from my SGH-T889 using xda premium
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What?...you normally talk about phones here actually.,... not "lost family" or issues as such! Dude...if you want to ... go talk on CNN forums.
_atlien_ said:
LOL people. Are we talking family lost in war or are we still talking about phones here? Phones that still work perfectly and are basically still pristine?
Sent from my SGH-T889 using xda premium
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Lol'd
Sent from my SGH-T999 using xda premium
sandiegopaneraiguy said:
I picked up my Note 2 on Friday night and leaving the mall I put it in my pocket. I then made the mistake of putting my keys in the same pocket and put two large scratches in the middle of the screen.
I thought these screens were nearly bullet proof???
I putt a Zagg screen protector on it yesterday and you can just barely see the scratches, but I know they are there....
Sent from my SGH-T889 using xda premium
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It's your own fault dude. Gorilla glass never claimed to be scratch proof, its is more flexible than regular glass and stronger. I for one, always put a high end screen protector before I even turn device on. I call it "insurance".
KillaHurtz said:
It's your own fault dude. Gorilla glass never claimed to be scratch proof, its is more flexible than regular glass and stronger. I for one, always put a high end screen protector before I even turn device on. I call it "insurance".
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No need to fault anyone. The individual already knowledge fault. You like some people I know in my life. Rip a hole into the person even after they ripped a hole into themselves. Doing nothing more than being annoying.
Gorilla glass is scratch resistant. Which is why manufacturers use Gorilla glass. And why some people think of it as "bullet proof". Of course it is not "bullet proof" or scratch proof. Nothing better educator than experience.
---------- Post added at 04:58 PM ---------- Previous post was at 04:39 PM ----------
bipoler said:
Why so they can keep increasing pricing ! No he needs to deal with it only return if it's a valid reason. Sorry to hear your screen is scratched though.
Sent from my SGH-T889 using Tapatalk 2
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What are we going to do with you. You are in this: "Everyone at fault for devices costing higher and insurance costing higher" thing.
It is up to the store, in the mall, that chooses to take it back or not. Not that many get returned or exchanged in the grace time. And with the price deals that T-Mobile get they can afford it without spreading the cost to us.
The insurance thing is a different story from this grace time. Still $130 to $175 to replace a $699 device is a deal for the customers. Which means that the insurance business is still make very good profit. If it is worth it to you all depends on when the device is damaged/stolen or when you are planning to get another device. Saying to people not to return to repair or get replacement (after the grace time period) is like telling people to not go to the hospital because that will make your insurance higher. People should be able to go to the hospital even if they caused the problem. That is the price you pay in getting insurance yourself. This is the same with Cellular device insurance. If don't like this then don't have insurance and pay full price for each and every device. Then, for right or wrong, others are not effecting you.
When it comes to T-Mobile at 2013 on charging full price for devices: That has nothing to do with users "abusing" the system. T-Mobile is taking out the cost of the device from the monthly rates. So after spending $699 for a device you will get a lower cost monthly rate. And at the end save around $200 within two years of using that one device on the value plan. So stop blaming others for T-Mobile changing their business methods.
Of course you going to rip me a new one on this. I can hear now.
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Quick question in the insurance, let's say i lost my phone, when I pay the 130 or 175 and I get the new phone, do I still have the same phone number or I get a new number?
Sent from my SGH-T959 using Tapatalk 2
i dropped my phone face flat from the chest height on a bus and 2 feet face down to a table and no scratches or cracks
After you replace your device you still will have the same cellular phone number.
Sent from my SGH-T889 using xda premium
DKM119 said:
Quick question in the insurance, let's say i lost my phone, when I pay the 130 or 175 and I get the new phone, do I still have the same phone number or I get a new number?
Sent from my SGH-T959 using Tapatalk 2
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My coverage thru ensquared covers theft and loss. Well worth it if you ask me. You would keep your same number.
*Signature blocks shouldn't default to free advertising.*
Sent from my T-Mobile Samsung Galaxy Note 2 via Solavei.
Have no idea how this happened...
Yea thats too bad. I would imagine droppage?
mscion said:
Have no idea how this happened...
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Dropped or that case is to hard on the corners
TWEAKED soon 2.0 NOTE 3
I have a very small crack there too.
Sent from my SM-N900T using XDA Premium 4 mobile app
Thanks folks. I did not drop it. I think it may be the case being too tight especially when I try to take it out.
I called Samsung and they would look at it and do diaognostics for free. The spokes person said
they may be able to replace the bezel for about $70 but I don't think they would actually do that. I'm sure their technician
will recommend replacing the screen, even though the screen it is not broken, cause it is all tightly glued together. Thats over $200.
I think it is kind of a bait and switch. Second. I don't want them to do dianositics. I just want them to fix the part. But they refuse to fix anything
without doing diagnositics. Go figure. Btw, showed it to a samsung sales person at best buy and low and behold he had the same crack and
the same case! It is called tech21 impactology. I bought it the first day I got the N3...
EDIT: Anyways. I don't know for sure what really happened, even if someone with the same case had the same problem. Correlation is not the same as causal but it makes you wonder.
EDIT: My sympathies @willham
I have the same cracked in the same exact spot! But I have a few cases, so I don't know which one could have caused it. I have never dropped my phone since I bought it back in October.
Sent from my SM-N900T using Tapatalk
I have the exact same crack in the exact same location. Must be a place of high stress. Not overally worried, but sucks cause otherwise mine is in mint condition. And I have dropped it a few times though, sitting on the toliet to the floor, off the couch, off the bed etc. No major drops though. I have the supcase unicorn beetle case on it since I've owned it.