Related
Hello everyone,
I have just bought a Droid Incredible off of ebay. The seller said it was in mint condition and that there were no problems at all. When it arrived, it was in perfect condition. However, upon activating the phone, it would not stay on for more than 10 minutes. It just keeps rebooting itself. Also, while it is up, it does not always maintain a signal, and then it usually reboots a couple minutes after that.
It is not rooted, all of it is stock. I have been trying to find an answer for this problem all over the internet but to no avail.
I have read that where this phone is from (North Carolina) there was a lot of people with the same problem as this one.
It is the amoled version, hboot .92 and the baseband is the most recent at 2.15.00.7.28
I have tried factory resets, battery pulls, new battery, reflashing the RUU. I am at a complete loss.
Any help would be great, because I want to love this phone. I am sick of my slow Eris and this was my solution.
Thanks so much in advanced.
After some troubleshooting, I have noticed that it only occurs when the 3G service is turned on.
Any thoughts?
Have you tried a different radio?
Sent from my ADR6300 using XDA App
I'm not sure what the problem is. FYI, that's not a bootloop. A bootloop is when the phone continuously boots, but never all the way to be usable, such as to the quietly brilliant screen and then starts again.
Also, I would bring it in to Verizon. See if they'll replace it.
AgalychnisCallidryas said:
Also, I would bring it in to Verizon. See if they'll replace it.
Click to expand...
Click to collapse
I totally agree. If its not rooted and you've had Verizon for a bit they really should help you out. Honestly Verizon has always worked with me and been very helpful.
kichard said:
I totally agree. If its not rooted and you've had Verizon for a bit they really should help you out. Honestly Verizon has always worked with me and been very helpful.
Click to expand...
Click to collapse
The Incredible is EOL. You'll be lucky to find one.
Is the sd fat32?
Sent from my ADR6300 using XDA Premium App
nismith8 said:
Have you tried a different radio?
Click to expand...
Click to collapse
I tried flashing some of the leaked ones in HBOOT, but they wouldn't load. Can you point me in the direction of where I can find how to properly do this?
AgalychnisCallidryas said:
I'm not sure what the problem is. FYI, that's not a bootloop. A bootloop is when the phone continuously boots, but never all the way to be usable, such as to the quietly brilliant screen and then starts again.
Click to expand...
Click to collapse
Sorry, I am part retard
AgalychnisCallidryas said:
Also, I would bring it in to Verizon. See if they'll replace it.
Click to expand...
Click to collapse
I tried, but I bought it from a third party, and they immediately ignored me/ tried to talk me into a thunderbolt. I guess my 10 years of Verizon isn't good enough.
smtom said:
Is the sd fat32?
Click to expand...
Click to collapse
I am 99% sure it is. I'll go reformat it just to make sure
Thanks for all of your suggestions so far guys, I really appreciate it!:wq
Check over on incredibleforums for the radios. Wont let me post the link :/
Try bumping to an older one or the new leaked one. Not sure if those will screw with an amoled tho, can someone else clarify?
Sent from my ADR6300 using XDA App
nismith8 said:
Check over on incredibleforums for the radios. Wont let me post the link :/
Try bumping to an older one or the new leaked one. Not sure if those will screw with an amoled tho, can someone else clarify?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
I posted over there too. But actually, I am now starting to rethink that it is the 3G radios. I could've sworn this was a software issue, but it just rebooted on me while I had 3G turned off.
I guess this ebay seller really did lie to me. Well thanks for your help guys, I don't know if I should bother trying to fix this. I guess I should just hope for the seller to respond. Its been almost a week...
Same exact thing is happening to my buddy's phone. I rooted it and put CM7 on it and it was still rebooting.
I had to turn S-ON back on and downgrade back to stock so he can return it to Verizon.
Ruggerxpunk said:
Same exact thing is happening to my buddy's phone. I rooted it and put CM7 on it and it was still rebooting.
I had to turn S-ON back on and downgrade back to stock so he can return it to Verizon.
Click to expand...
Click to collapse
This is exactly what is happening to me right now. It lets me "touch the android to begin," then it reboots. I bought it off ebay and it was an unused cpo. Looks like I'll have to return it. Hey, since I bought it from somebody off ebay, should I worry about turning S-ON and going stock??
zwade01 said:
This is exactly what is happening to me right now. It lets me "touch the android to begin," then it reboots. I bought it off ebay and it was an unused cpo. Looks like I'll have to return it. Hey, since I bought it from somebody off ebay, should I worry about turning S-ON and going stock??
Click to expand...
Click to collapse
You only have to turn S-ON and go stock if you're returning it to Verizon.
http://www.incredibleforum.com/foru...s/5723-how-get-back-complete-stock-s-off.html
That's the guide I used. Works perfectly. Order of operations is:
0) make sure sd card is formatted to FAT32
1) check your radio version
2) downgrade radio if necessary
3) flash s-on
4) install RRU through HBOOT
Have you tried other ROMs with other kernals? Just shooting in the dark, here; would hate for you to just be stuck!
rfarrah said:
Have you tried other ROMs with other kernals? Just shooting in the dark, here; would hate for you to just be stuck!
Click to expand...
Click to collapse
I can't even successfully root/s-off the phone. It reboots while its being rooted (and not the reboots that are supposed to occur) and it fails.
I have tried everything. I used to be adamant that it was a software issue, but after yesterday, I am beginning to think that it might just be hardware.
Anyone have any experience with getting their money back from ebay/paypal?
But seriously guys, I can't thank you enough for all of your ideas and help. I really appreciate it. Hopefully I can join you guys with the Droid Incredible one day.
PayPal is pretty good about protecting the buyer, as long as it hasn't been too long since the transaction. I would contact the seller and inform him of the problem, then contact PayPal and explain the situation.
Sent from my ADR6300 using XDA App
raptir said:
PayPal is pretty good about protecting the buyer, as long as it hasn't been too long since the transaction. I would contact the seller and inform him of the problem, then contact PayPal and explain the situation.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
I've contacted the seller the day I received it, asking for a refund. I then also contacted the seller two days later. A day after that, still not hearing anything, I opened an eBay case. Now eBay tells me I must wait until the 6th to escalate the case any further.
This is such a hassle, I just want my money back. Part of me wants to just get a HTC Flyer and just tether my Eris to it.
ehosteda said:
I've contacted the seller the day I received it, asking for a refund. I then also contacted the seller two days later. A day after that, still not hearing anything, I opened an eBay case. Now eBay tells me I must wait until the 6th to escalate the case any further.
This is such a hassle, I just want my money back. Part of me wants to just get a HTC Flyer and just tether my Eris to it.
Click to expand...
Click to collapse
My inc did the same thing. After about ten tries I got it to root (mine too rebooted during the process before it was supposed to). But no rom, kernal, or anything else stopped the reboots. My seller said to return it for a full refund.
Ebay is pretty good at taking care of you. Last year I bought a phone and the seller bailed on me. About a week after I opened a case I had a full refund in my paypal account. Good luck!
Sent from my DROIDX using Tapatalk
Thanks for the words of wisdom. I'll hope for the best. I'll keep you guys posted on what happens. Thanks so much again. I don't know where I would be without this community.
Sent from my Gin-Sen-Tazz using XDA Premium App
I think my screen may be going out on my DINC2. Every once in a while the screen with to completely black for a split second then return to normal. Any idea what may cause this? I have tinkered with the brightness settings already. Also I am unrooted, s on, GB.
Sent from my ADR6350 using XDA App
It may be a loose connection, in which case there isn't really anything you can do. Other than get a new phone
Sent from my finally rooted Dinc 2
beenz said:
It may be a loose connection, in which case there isn't really anything you can do. Other than get a new phone
Sent from my finally rooted Dinc 2
Click to expand...
Click to collapse
Unless the ribbon has wiggled loose... which in that case the phone can be opened and the cable refitted.
Sent from my Droid Incredible 2
I have only had my DINC2 a short time 2-3 weeks. It doesn't do it often though. Should I go to a Verizon store and get it replaced now or wait and see if it gets worse before I take it in? I would imagine that a rep would like to see the issue with the screen, but like I said it doesn't happen very often.
Sent from my DINC2 in Yuma, AZ
sacnotsack said:
I have only had my DINC2 a short time 2-3 weeks. It doesn't do it often though. Should I go to a Verizon store and get it replaced now or wait and see if it gets worse before I take it in? I would imagine that a rep would like to see the issue with the screen, but like I said it doesn't happen very often.
Sent from my DINC2 in Yuma, AZ
Click to expand...
Click to collapse
This would be a defect as it should not be happening. The first month is the best time to get stuff like this taken care of because it's easier to get it done at a store. I don't know how returns work now, but they use to require doing it over the phone, which means a longer wait to get it replaced. Plus, waiting to see if it gets worse may result in it just dying one day.
True ill go to a VZW store today after work.
Sent from my DINC2 in Yuma, AZ
I went to VZW and they are Becker to see if any updates were available and they applied the minor update for GB that was recently released and said if the problem persists to come back. That was yesterday. The screen has only done it once so i think I'm going to go back to VZW and see what else they can do.
Sent from my DINC2 in Yuma, AZ
Yes. Go back and don't leave until they replace your phone.
Get loud in the store if you have to.
Sent from my ADR6350 using XDA Premium App
TheAtheistReverend said:
Yes. Go back and don't leave until they replace your phone.
Get loud in the store if you have to.
Sent from my ADR6350 using XDA Premium App
Click to expand...
Click to collapse
This. Even if it does it once, because this is a problem with a hardware connection, not software.
I already know its a hard brick, no odin, no recovery, no hope. I was wondering if anyone has worked for sprint and would know if I dont have insurance, and just now get insurance, and then bring it in and act clueless saying I dont know what happened yadda yadda yadda, would they give me a new phone?
Well I'm very new to rooting and things of that nature but what does the screen look. Like
Sent from my SAMSUNG-SGH-I997 using XDA soon to be on ics
Be a man and pay the deductible! Well I have no idea never had a brick or replace issue with Sprint ever, but from what it seems if Sprint can't get it to boot they will replace for you.
Are you sure you can't get into download mode?
I actually unbricked my infuse with Odin and I wasn't in download mode took a few attempts but I saved my phone
Sent from my SAMSUNG-SGH-I997 using XDA soon to be ics
I personally don't work at Sprint, but if you play dumb and you make up a good enough excuse, their's an 85% chance that they'll give you a new one. I mean since it isn't physical damage, you're in luck. I say i's worth a shot. My E4GT is at Sprint right now, I completely reverted it back to stock and they had no clue on what was going on with it and they decided to give a new one. Just try it. Just lie and say something like "It was overheating, and it shut off." Good luck kiddo.
im0rtalz said:
Be a man and pay the deductible! Well I have no idea never had a brick or replace issue with Sprint ever, but from what it seems if Sprint can't get it to boot they will replace for you.
Are you sure you can't get into download mode?
Click to expand...
Click to collapse
Am I sure????!!!!!! Of course!
jajosh66 said:
I personally don't work at Sprint, but if you play dumb and you make up a good enough excuse, their's an 85% chance that they'll give you a new one. I mean since it isn't physical damage, you're in luck. I say i's worth a shot. My E4GT is at Sprint right now, I completely reverted it back to stock and they had no clue on what was going on with it and they decided to give a new one. Just try it. Just lie and say something like "It was overheating, and it shut off." Good luck kiddo.
Click to expand...
Click to collapse
But with no insurance??
RussellEstridge25 said:
I already know its a hard brick, no odin, no recovery, no hope. I was wondering if anyone has worked for sprint and would know if I dont have insurance, and just now get insurance, and then bring it in and act clueless saying I dont know what happened yadda yadda yadda, would they give me a new phone?
Click to expand...
Click to collapse
Take it in to a Sprint store that has a repair center. Act clueless. With no insurance you should only have to pay $35 since it's a software issue. You may even get a free replacement...I doubt that though.
Sent while hanging with that really hoopy frood Ford Prefect.
blackroseMD1 said:
Take it in to a Sprint store that has a repair center. Act clueless. With no insurance you should only have to pay $35 since it's a software issue. You may even get a free replacement...I doubt that though.
Sent while hanging with that really hoopy frood Ford Prefect.
Click to expand...
Click to collapse
Once they fix it would they see it was rooted?
Cool dude. Lie so you raise our premiums. You f'd up your phone, pay up.
Sent from my SPH-D710 using Tapatalk 2
tkemack said:
Cool dude. Lie so you raise our premiums. You f'd up your phone, pay up.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Actually dude.... I'm sending it in to mobiletech.com to get fixed for 50 bucks.... So chill. It was just a question about insurance.
I'm glad you're doing that, hope they can fix it.
In your op you said you didn't have insurance then said you're gonna get it, then play dumb. That's what I responded to. Thanks for being noble.
Sent from my SPH-D710 using Tapatalk 2
I didn't say I was going to. Just wanted to know if it was even an option. But I had already sent my payment to mobiletech.com and then asked my question on here. More to humor myself cause I wanted to feel I did the right thing. And i am. Never bricked a phone before so i apologize for my melt down.
Better luck next time bud
Sent from my SPH-D710 using Tapatalk 2
Way to man up! Hope jtag works. Worst that could happen, if jtag doesn't work, is you go in tell them your phone won't work period, pay the deductible and you'll most likely have a phone fast. But you get to be honorable. Good luck.
I again do not understand explain to me how someone who has insurance I on a device raises our payment that is the stupidest thing I have heard
Sent from my SPH-D710 using XDA
If u dont get he insurace when u get phone u cant get it after far as i know cuss every1 would do it right as they **** it up...
And tkemack people steal ****...atleast he got it legitinately pays his bill and sticks to sprint..ive had 2 phones replaced just saying im nkt receiving calls and late texts tell them ive factory reset it via sprint tech and they told me to come in... All because my hero evo and shift had minor cosmetic damages and my hero vol + bar broke off... They didnt ask **** just gave me and my wife new phones.. I also just *****ed about signal...my signal is fine there sending me a free airwave signal booster 200$ value
Not to sound like a **** just being funny treat sprint like walmart take back your used dirty diapers and demand new ones
Sent from my SPH-D710 using xda premium
crazycon51 said:
I again do not understand explain to me how someone who has insurance I on a device raises our payment that is the stupidest thing I have heard
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
He clearly stated in the op that he DOES NOT have insurance. Carry on.
Sent from my SPH-D710 using Tapatalk 2
tkemack said:
Cool dude. Lie so you raise our premiums. You f'd up your phone, pay up.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
i know right? its not totally all the brickers fault but they are a large part of the problem. Take responsibility and pay the deductable
If you ultimately need to go to Sprint just tell them you are a flashaholic but promise to go to rehab if they can help you out....
Just as someone mentioned above when you buy your phone there is small window of time to buy insurance. After that time you cannot.
My galaxy has been freezing a lot lately and the only way to fix is to pull battery. Any ideas how to fix this? Stock jellybean rooted.
Sent from my SPH-L710 using xda app-developers app
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
metalfan78 said:
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
Click to expand...
Click to collapse
I tried clearing cache, seems to work for now..
Sent from my SPH-L710 using xda app-developers app
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
metalfan78 said:
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
Click to expand...
Click to collapse
I really hope it doesn't come to that. It doesn't freeze for me on cm10. Just stock
Sent from my SPH-L710 using xda app-developers app
Maybe it's a touchwiz problem
metalfan78 said:
Maybe it's a touchwiz problem
Click to expand...
Click to collapse
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Whiplashh said:
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Click to expand...
Click to collapse
What's sad is a Sprint rep didn't see your ClockWorkMod...
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
Click to expand...
Click to collapse
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
Click to expand...
Click to collapse
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
Click to expand...
Click to collapse
Thank you for clearing this up. I'm with you on the hardware issue though, because if it freezes up for the basic scrolling then there is something wrong. Plus if it gets that hot that quick without much usage there is obviously something wrong.
My LCD went out and I had to go to 3 different Sprint stores just to get it fixed..
I hope it's not hardware related. This is the second phone that has done it and it takes about a month each time for the issue to show up. That could be a manufacturing defect, but it seems so rare and random.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
Click to expand...
Click to collapse
Yeah, in my sprint store I took my evo shift in rooted with an unlocked bootloader...they fixed it up temporarily and just told me to wait for a refurb :laugh:
Sent from my PG06100 using xda premium
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
cbass15 said:
What's sad is a Sprint rep didn't see your ClockWorkMod...
Click to expand...
Click to collapse
He would have if it didnt get to hot while he used it. While he was checking for normal freezing problems, it froze on him, and then right before he was about to factory reset it, he said he would just order a new one. He showed the other tech how hot it was and was amazed. It froze just from opening an app and scrolling,
and got hot with 3G turned on and the phone just sitting there. I've always used stock rooted, never flashed new kernel or anything. I think he might have noticed and just let it slide, because as I said before, I have been coming in since 2010 with legitimate reasons to replace phones. I just odin'd my phone after triangle away so it looks completely stock. Before that I backed up all my files with my backup, and when I get the new phone, I will just root it and restore. I'm lucky though. I told him that I have tried many factory resets and even the Odin ones where it wipes the internal memory and it still does it (which is true, I have). When I take it in, I could have acted dumb and said NY friend did that rooting so he could silences my camera blah blah, but I like to be honest.
metalfan78 said:
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
Click to expand...
Click to collapse
Just make sure you reset the flash counter and Odin it after you backup all the files you will need.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
Click to expand...
Click to collapse
I always try to do that. Every time I go in, the techs are so nice. They say sprint may call and text me about my store experience and they ask will you say you had a good one, and I always say I definitely will, but I never get that call or text. Didn't know you could email, so I will definitely do that now! Like I said, I have been where stores hire jerks, and tech wise, they have always been kind and willing to help. Maybe its because I'm straight forward with them, maybe not. If he would have asked if I rooted it I would have said yes. Thank you for the idea.
Sent from my SPH-L710 using xda app-developers app
The store I go to doesn't care about rooted phones
metalfan78 said:
The store I go to doesn't care about rooted phones
Click to expand...
Click to collapse
Well that's good. Just take it in and tell them what is going on. Glad I'm not the only one with the issue. I wasn't gonna take it in, but today it froze 6 times in a 30 min to and hour time interval and I decided it was time to. And I guess its not suppose to get that hot. Like I said, it did that from day one, so I thought it was normal lol.
Sent from my SPH-L710 using xda app-developers app
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
Click to expand...
Click to collapse
Same way here lol.
Sent from my SPH-L710 using xda app-developers app
Is yours still freezing today? I was going to go to sprint after work but now mine won't freeze. I'm not sure if I should just go or not.
I just bought an S3 off a friend, thinking nothing was wrong with it, the kid just doesn't know how to use a phone, but I've come to the conclusion that he may have been right. I don't want it to be a hardware issue, but it very well may be.
The phone has never been rooted, always stock 4.1.2, but one day the screen quit working while he was asleep. The phone works, makes noise, I can unlock it and all, but no matter what I do, I get nothing on the screen, just black.
Like I said, I don't want to shell out $200 for a dang screen replacement when it isn't cracked or anything.
If anybody could help me fond a way to get this thing to work as a gift for my better half, I would be forever grateful!
It sounds like you already know what needs to be fixed, you just don't want to spend the money to do it and I don't blame you. Spending over $150 fix this device really isn't worth it, to me at least.
Sent from my SGH-T999 using xda premium
I really was hoping it would be something exceedingly simple that I was just oblivious to, but I guess you're right. You think there is any chance Samsung would replace it? After a quick Google it seems Samsung made a couple bad batches and a few people got replacements for free. I can wait if they would, so I'm gonna call them and have my fingers crossed.
Daltonyx said:
I really was hoping it would be something exceedingly simple that I was just oblivious to, but I guess you're right. You think there is any chance Samsung would replace it? After a quick Google it seems Samsung made a couple bad batches and a few people got replacements for free. I can wait if they would, so I'm gonna call them and have my fingers crossed.
Click to expand...
Click to collapse
You can try, but unless its under warranty, they'll probably charge you an "arm and a leg" to fix the device.
Sent from my SGH-T999 using xda premium
Da Kine said:
You can try, but unless its under warranty, they'll probably charge you an "arm and a leg" to fix the device.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I just got really freaking lucky. Days are left on the warranty. Looks like I'm sending it in for a replacement! End of story! :laugh: