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I have now had my TP2 for nearly a week and I am generally very pleased. However, there are a couple of problems that may be me or may be the phone that I have not in my ignorance been able to resolve.
Firstly with the calendar, if I enter a new appointment with specific times it shows on the home page and in the month and day display. If I make it an all day appointment of a reoccurring appointment it is not displayed and I have to disable Touchflo to get into the full calendar to find the appointment. This means the only way I am able to see appointments entered is if each is entered daily with specific times. Pretty useless if I have weekly appointments for the year (I would have to enter individually 52 times) or all day appointments / reminders.
Secondly, the You Tube application comes up with an “Unable to find a network” error message when ever I try to run it. I have no trouble with PIE, Opera, e-mail etc, only you Tube. (If I go to You Tube in PIE or Opera all is fine, it is just the You Tube application causing problems.
I have searched but have not found any postings that seem to answer these problems. Any help is gratefully received.
The Phone has an unlocked HTC standard rom on TMobile UK.
Many thanks
KJR
Update
I spent my lunch resetting and then hard resetting and seem to have calendar working properly. I backed up and restored and it still works OK, which is odd (but pleasing) as I would have thought I would be restoring what ever the problem was.
I still cannot get the You Tube applet to work and can find no setting that would allow me to alter how it finds the network.
KJR
You might have the proxy server setting active in advanced network settings, just remove the tick box if you do
namaste74 said:
You might have the proxy server setting active in advanced network settings, just remove the tick box if you do
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Click to collapse
Yes, that is necessary.
Also, with T-Mobile UK, you have to ensure their 'content lock' feature is disabled before the Youtube app will work. New T-Mobile accounts have content lock enabled by default (to protect minors from certain 'entertainment' sites). To remove the lock, you can either log into your T-mobile account online and follow the 'Phone settings' link, or call customer services and get them to do it.
Thanks
I checked proxy settings and they are disabled. It is not a major problem, just an annoying niggle as I can access You Tube via PIE etc. but it seems odd that the applet deesigned especially for the job doesn't work!
I had Youtube working out the box on T-Mob but couldnt get the facebook app or Microsoft MyPhone to connect.
I ended up setting up a second data connection with the settings:
general.t-mobile.uk
user
pass
And everything else left blank and on Auto and they then connected ok. Give that a shot and see if it helps.
I had the same youtube problem. It seems to be solved now, what I did was connect via wifi (which worked fine) and when I turned wifi off and connected over the air it worked.
Hello all!
I recieved a brand new HTC Touch Pro 2 today, and was very excited to have finally got it! However, since getting it - 12 hours ago - I have been trying and failing to set up the e-mail side of things. I use both a normal googlemail account, a POP account through outlook, and three accounts that use google aps (mail) as a host. I have followed this to the 't':
https://mail.google.com/support/bin/answer.py?answer=78886
But still no joy on any of the accounts except the bog standard '@[email protected] account. The phone keeps asking for my password, which I know is correct.
Anyone else have the same problems/have any ideas how to resolve this? Before I throw it against the wall! :-(
Hi
I'm having the exact same problem getting my hotmail account to work. I have a vodafone uk branded phone which I bought on eay but I'm using an O2 sim. I've managed to get everything else working but not the email. It's very depressing. It was dead easy on my trusty Xperia.
Thanks for any help...
e-mails not forwarding
Can anyone shed any light on this?
I don't know if this will help, but for your username try putting "username"@gmail.com instead of just your username. That is what I've had to do in the past and it works fine.
My issue at the moment is i have entered all the details correctly but when i try to do a send receive it says "error synchronising" and then popups up a box which says "Cannot connect with current connection settings. To change your connection settings, tab settings". Which i have no clue about because its taking me into all the TMobile data connection stuff.
I get this no matter what connection i setup. But the strange thing is when i very first did it, it worked. Every time since then has failed though.
Tried calling T-Mobile or HTC? I don't know if they could help you.
Mine is working with IMAP gmail
dlthorpe said:
My issue at the moment is i have entered all the details correctly but when i try to do a send receive it says "error synchronising" and then popups up a box which says "Cannot connect with current connection settings. To change your connection settings, tab settings". Which i have no clue about because its taking me into all the TMobile data connection stuff.
I get this no matter what connection i setup. But the strange thing is when i very first did it, it worked. Every time since then has failed though.
Click to expand...
Click to collapse
Two things I found.
1. Go to Settings, All Settings, Connections Tab, Connections Icon, Advanced, Select Networks. Top box should be set to T-Mobile Internet.
2. Press Edit (Just under the top drop-down), Proxy Settings. I found the default ROM (UK) was set to 149.254.201.132 - not sure if this is a hard coded ROM error, or a Network wizard setup error - either way, untick the "This network uses a proxy server...."
If this was ticked, all should be OK now.
If not, then do call T-Mobile Tech Support.
Good luck !
I had the same problem on my TP2, unbranded byon T-Mobile. Unticking the "This network uses a proxy server" box solved the problem. I had the same problem with my old TyTn2 as well.
Remenber, if you hard reset you will probably have to do this again!! Hopefully this will solve your problem.
I had the same problem with the exact same error message on my 1and1 email account. I found that when usines imap 1and1 block port 25 (to prevent spam) so when setting up the outgoing server address I had to specify another port (got that from 1and1's FAQ's where its buried and simply says that sometimes port 25 is blocked and if it is try using port xxx (can't remember which one). Anyway that worked straight away for me. Unfortunatley Winmob's error messages are pretty useless so good luck in isolating why the problem has occurred - took me two days to work it out.
Cheers
Barney
You heard right - there is no way to remove the Windows Live ID assigned to your phone without a factory reset. Considering there is no way to back up app data and messages, this presents a huge issue for anyone who wants to or is required to change their ID.
I had a problem just before the Mango update; I wasn't able to use the windowsphone.com services and so removed my phone from the site, assuming that I would be able to add it again in order to fix the problem. However, there was no option to do so. I asked around and someone told me I should try removing my account from my phone and logging in once more, in order to re-assign my phone to my Live ID. Upon discovering that I wasn't able to, I contacted support and they confirmed, to my dismay, that I would be required to completely reset my phone to change my ID.
I've now lost all the data I had on my phone: all my SMS messages, all my game saves - anything that wasn't synced into the cloud - gone. All because I just wanted to remove my Windows Live account from the phone. Another user had their XBL gamertag hacked and lost everything on their phone, too.
Quite honestly, it's just ridiculous and never should happen in the first place. Unfortunately, many users won't notice the issue until they want to change their ID sometime in the future. At that point, they would lose everything. So, I've created a feature suggestion at the UserVoice support page.:
http://windowsphone.uservoice.com/forums/101801-feature-suggestions/suggestions/2283489-allow-for-change-removal-of-windows-live-id-withou
Please vote for it, if you can. It's vital that problems like these are found and eliminated before they affect the general public.
Hi,
It seems that I have a systematic security error when active syncing while I'm roaming. I did not have this error on my previous phone : push was disabled but I could sync manually.
And of course, sync works fine when not roaming.
I havd read that ICS does support some more parameters for the active sync protocol but what could lead to that error message only when roaming?
Thanks.
Sent from my Galaxy Nexus using XDA App
Coming back to this, Touchdown does sync when roaming, so the issue seems to be more on client side than server one.
Nobody else is facing this issue?
Hi, sorry that I re-post on this one, but the truth is that I still have this very same problem for already 9 or 10 months.
Exchange Sync is not working properly when I'm roaming... Scenarios are as follows:
- Sync works just fine when I'm not roaming or via Wifi
- When I'd land in a different country, I'd get a couple of syncs working fine
- Then after 1 hour or 2 max, sometimes not even, sync stops working and the Exchange process is emptying my battery in less than 1 hour...
- When I go back on Wifi (e.g. hotel) or when I get back home, that's it, sync works fine again...
I fail to understand what can the cause of this and where to look for solutions or workaround...
As said earlier, I checked with Touchdown and syncs work just fine, roaming or not roaming... But I'm a "stock" guy and I don't want to use Touchdown just because of this roaming active sync that is not working...
Any recommendation on what I should look for? Anyone who would be having roaming active sync working?
Thanks.
PS : I'm on JB stock. I had the same problem with ICS stock and with ICS AOKP before...
Its possible you have a policy on your exchange server that doesn't allow syncing while roaming.
I experience the same battery drain you speak of while roaming. So to save battery life I disable data if I don't need it or sync only when I'm connected to WiFi.
Thanks a lot for the answer. I think I was not clear in my earlier post. My issue is not that the sync is not working, it is that I don't even have the possibility to manually sync and thus access my emails when I request them...
Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?
What was your previous phone? Not Android I'm guessing.
That being said, there remain a number of issues with the Exchange related code in the native client. I myself just submitted a calendar related defect that is scheduled for a fix in the next major release. My suggestion is that you go to http://code.google.com/p/android/issues and do a quick search. If you don't find anything then open an incident for this.
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
choose add account in email settings and for the email address enter "[email protected]" with a password "debug" (no quotes). You will get a new account named "Debug" in the list. Tap that and check "enable extra debug logging" along with "Enable exchange sd card logging". Now reboot. When your phone is finished booting, email sync operations will be logged to a file named "emaillog.txt" on the root of the sdcard folder. To disable, rename emaillog.txt to something else or delete, then set up the debug account again and uncheck anything that's checked.
Also, checking "Enable Verbose mode" will log detailed sync operations that may be helpful in your case. Be forewarned however, that the log will grow quickly!
At this point in time, the Touchdown client is by far the best exchange related client for Android.
Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.
thefa said:
Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.
Click to expand...
Click to collapse
In many cases, the operator/manufacturer supplies their own email client which may have been the case in your previous phone. Nexus is pure Google however. My XP with the native client has been bad from day 1, but has gotten successively better. When ICS was released, I could finally connect with the native client. Now, I'm finally using the native client but haven't seen it in action when roaming yet.....
Beezer80 said:
Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?
Click to expand...
Click to collapse
Thanks for your suggestion. I am not sure about the DNS issue : I have access to internet while I'm not able to connect to the activesync server. I do think that activesync does reach the exchange server. I see no reason why it wouldn't (Touchdown does reach it for example)...
Sleuth255 said:
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
Click to expand...
Click to collapse
Very good. I followed the instruction, was initially connected via Wifi and did get the log filled. Moved to 3G (still roaming) and so far it is working. It is not entirely new that sometimes it works for a while as I mentioned above. I'll update tomorrow after a longer testing time.
Thank you very much for the how-to on exchange logging... I should have looked for that myself directly
So, I had to wait a bit longer than usual for the thing to start not working when connected via mobile and roaming, but I eventually did get the error :
I have 3MB of log (I kept using the phone for a good while with logging on...) with error paterns again and again but I think the relevant line is that at some point in time I get:
Sync response error: 449
Then there is a bunch of other strange things which I guess are a consequence of this one...
I also have a log for when I was connected and via Wifi.
I'm back from my trip and, as usual, as soon as I'm connected to my operator's network, it does work again, just fine...
I googled a bit the 449 error code without getting to any conclusion...
What would you suggest? Should I submit a bug?
Thanks,
I'd post it as a defect and see what they say.
Hi all - I searched for references to this issue, but haven't found anything yet. Hope someone here can help.
I've been using my Galaxy Nexus (LTE / Verizon) since mid December, locked, unrooted, vanilla - and it's been great. I've been using the native email apps for my GMail account and my work/corporate account on our company's Exchange Server. All has worked perfectly so far. First sign of something weird happened last night.
Last night I backed up, rooted and unlocked my GNex (using the WugFresh utility). I followed the directions closely -- all worked pretty much perfectly. As suggested, I took 2 backups: first without system apps and settings, and the 2nd including them. After I was done rooting and unlocking, I restored the big backup with system apps and settings. Only thing I noticed is that passwords are apparently not part of the settings that can be saved/restored (makes sense!), so I had to reenter credentials for my email apps.
This done, I sync to both GMail and Exchange Server, receive and send mail just fine. Only weird thing is that when I tap the EMail icon to start up the email client that talks to Exchange Server, in addition to opening up my inbox properly, I ALSO see two error messages in sequence:
"Account wasn't found. It may have been removed."
and
"Folder wasn't found. It may have been removed."
The errors then fade, and email is perfectly usable.
I'm guessing that some folder and account entry was restored along with the apps from my backup, and that whatever these pointed to no longer exist, and were superseded by they email app when I reconnected to the Exchange Server during setup after rooting / unlocking.
I've looked - and only see a single account configured in the app -- the correct one. I've checked in Settings / Apps, and there are no options to clear data or cache.
I'm wondering if I should delete the one account I see and re-add it...not sure if that will make a difference.
Anyone have a clue what's going on, and what I might do about it?
thanks in advance,
Jon
Im having the exact same problem!!
jaseandjess said:
Im having the exact same problem!!
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Click to collapse
In the end, I wound up doing a factory reset on the phone. I was tempted to delete and recreate the account, but I'm convinced there was a phantom (non-existent?) folder / account that the email client kept trying to refer to and that this would have persisted. A factory reset cured the issue, and this time I did NOT restore my entire backup including system apps and data. Instead, I let Google Play and Amazon App store reinstall 99% of my apps, leaving me 3 or 4 that I had to do by hand. In the end it didn't take long at all to do this, and result is a happy Galaxy Nexus once more.
Jon
jonstrong said:
In the end, I wound up doing a factory reset on the phone. I was tempted to delete and recreate the account, but I'm convinced there was a phantom (non-existent?) folder / account that the email client kept trying to refer to and that this would have persisted. A factory reset cured the issue, and this time I did NOT restore my entire backup including system apps and data. Instead, I let Google Play and Amazon App store reinstall 99% of my apps, leaving me 3 or 4 that I had to do by hand. In the end it didn't take long at all to do this, and result is a happy Galaxy Nexus once more.
Jon
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Click to collapse
Hi, just wanted to let you know what the solution was in my case. I was messing around with everything, wasting two full days with about 100 times recreating the account, trying to restore/replace Mail/ExchangeServices app/data in various different ways, factory reset, reflashing system, etc. etc. ... nothing helped!
Finally, a few minutes ago I got it: Just recreate the stupid homescreen link! I never thought about trying to start the Mail application via "all apps". If I did (earlier), I would have seen (earlier) that the message does not appear then. It only appears when starting it via my homescreen link, which is actually a widget (looking like a normal app link), configured to open a certain folder of a certain account. So the actual problem was just that this widget could not find the "old" account anymore (probably because some account id changes if an account is deleted and recreated). The reason I've been fooled over and over again (even after factory resets and system flashes) is because I always restored my homescreen stuff in one way or another, so I always used the same old broken link.
D'OH!
Hope that next time someone comes across this issue this post will help. Currently there seems to be no (other) solution to this on the internet. At least I did not find anything in the past two days.
Thanks for posting an easy solution!
mychi said:
Hi, just wanted to let you know what the solution was in my case. I was messing around with everything, wasting two full days with about 100 times recreating the account, trying to restore/replace Mail/ExchangeServices app/data in various different ways, factory reset, reflashing system, etc. etc. ... nothing helped!
Finally, a few minutes ago I got it: Just recreate the stupid homescreen link! I never thought about trying to start the Mail application via "all apps". If I did (earlier), I would have seen (earlier) that the message does not appear then. It only appears when starting it via my homescreen link, which is actually a widget (looking like a normal app link), configured to open a certain folder of a certain account. So the actual problem was just that this widget could not find the "old" account anymore (probably because some account id changes if an account is deleted and recreated). The reason I've been fooled over and over again (even after factory resets and system flashes) is because I always restored my homescreen stuff in one way or another, so I always used the same old broken link.
D'OH!
Hope that next time someone comes across this issue this post will help. Currently there seems to be no (other) solution to this on the internet. At least I did not find anything in the past two days.
Click to expand...
Click to collapse
Thank you so much. I just had to recreate my account settings (5 of them since Ihave corporate but also use exchange settings for hotmail) and hated to see this message (and a second one similar but about a folder who could not be found). I removed the icon on the home screen and put the Email app (not the widget to avoid the same problem in the future) back and not more error! I really did not want to reset my phone.