Develop Bugs

Desire Mail App Eats Disk Space

I was begining to think that i was the only one suffering from this problem - obviously not as it appears there are plenty of others on other forums are having similar problems - it was suggested that this is best place for the answer - please someone help as i'm pulling out what little hair i've got left!
The Desire keeps telling me that i'm running low on internal storage space - the phone is "clean" as it was delivered - in other words there isn't any other apps been loaded.
I go to manage applications and discover that the HTC Mail application says it has 75mb in data - This cannot be right - but i go to my inbox to find i have 15 headers there each with a 100k limit.
I delete them from the inbox, go to the Trash folder and delete them from there too so they are deleted from phone.
I then go back to the Mail App and it tells me i have 76mb in data
As i continue to receive email the amount of data keeps rising.
I've spoken to VF - they tell me to do a factory reset - still the same.
The phone's OS is getting jerkier by the day as obviously it is loosing operational memory - the Mail today tells me i have 96mb - but i don't have any emails on the phone so where the heck is this data?
If this goes on the phone will ground to a complete stop.
Hope someone can assist as i and thousands of other will be extremely grateful !
Keep up the excellent forum

Have you checked to see if there are any other folders being filled up as it syncs?

EroThraX said:
Have you checked to see if there are any other folders being filled up as it syncs?
Click to expand...
Click to collapse
Thanks EroThraX but unless i'm missing something here i'm begining to think i'm thick - but by all means point me in the right direction !
I've checked all the mail folders - Inbox, Outbox, Drafts, Sent and Trash and they are all empty.
There isn't a single email on the phone yet it tells me i've now 98mb in data - and yes the OS is now extremely jerky

Download "quick app clean cache"
Fon22

Fon22 said:
Download "quick app clean cache"
Fon22
Click to expand...
Click to collapse
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
What it won't clear is the data
So thanks for trying but that is a dead end.
Anyone else have any ideas?

I guess there is indeed a problem with the mail app. My problem isn't as big as the OP but Mail has 1.9 MB in data and I have no accounts set up! I did play with it for a while bit didn't like it so I'm using only the Gmail app, so I deleted all my accounts in Mail. Why does it still have data (2 MB of it!)?

1lapassione said:
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
Click to expand...
Click to collapse
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22

Fon22 said:
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22
Click to expand...
Click to collapse
Thanks mate - but i've done this already and all it shows you is indeed where it is all stored - in the Mail App in data - not cache.
Curiously the write up for the app states that it allows you to remove data - yet in reality it dosn't allow you to remove data only the cache - so the search continues - what i cannot understand is how many people it is affecting yet there isn't that much of a panic on at the moment to it swallowing data.
i admit that i have plenty of emails coming in and i remove them out of the inbox and trash folders but the data is still there - but where the heck is it ?

You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
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- Sent via my HTC Desire -

I`m going to go out on a limb and say that the op is using a googlemail or gmail account with the Htc Mail app and unless you actually delete from the account,not just the phone then the trash will just keep being resynced and added back.

Similar thing happened to me, but with the browser and perhaps with some other application, same 75mb in data, so it has to be a bug of some sort...

th3 said:
You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
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- Sent via my HTC Desire -
Click to expand...
Click to collapse
Thanks for all this - i was begining to think i was the only one suffering from it.
As per your question I do have external storage selected.
So when I go to the sdcard/mail directory are you saying that the files in there are the mail data that the mail app says is in storage internally?
There is a lot of them some are just numbers as the name,
permisssions : .rw
but it dosen't say the Mime type:
Size are all different - 47, 275 bytes
Some are tokens and numbers - but are 0 bytes in size
and i have maybe 20 which are small images (4,020 bytes)
If i'm wrong - slap me ! - surely that means that as i have external data selected the data should go to the sd card - so how come it keeps telling me that i'm low on internal memory if the data is stored on the sd card?
Are you suggesting that this data also needs to be removed too - but how can you differeniate between the files if you did want to keep important emails on the phone when the files are literally just aline of numbers?
Another point suggested by a forum member - the mail account is NOT a web based account - it is a server so that when they are downloaded once that's it you don't get them repeatidly - but thanks for the interest anyway.
Hopefully as other members are discussing this now we might get to a solution before the phones stop completly !

Any news about it? Tried to figure out the location where these files are stored, but couldn't find it

Not sure anyone found an answer, but I believe the /sdcard/.mail directory is the files that get attached to outbound emails. I had my eris configured for the stock email package (for my personal email account) and a gmail account.
I rooted my phone recently and before I installed a bunch of stuff I parused the sdcard contents. The .mail directory had attachments from long ago.
I'm guessing they are orphaned since the email no longer exists on my phone.
I deleted the files since I had all the attachments. (leave the .mail dir)

I had exactly this issue with the HTC mail app also with a pop account.
Cleared cache, deleted all emails, deleted all acounts and then deleted all the actual emails it left behind on the sd card and phone using Astro file manager (yes deleting the accounts and email through the app made no difference and left them physically behind).
After doing all of the above the mail app still showed as 80MB used.
At this point i then bit the bullet and did a "factory data reset", this resolved the issue for me and i havent had the issue since (well sort of, read on).
I am a lot more stringent on my mail sync'd to the app now though which is what is making the difference / a work around.
I only sync 14 days, only download the text (attachments if i need them i do manually).
There is currently only 3MB being shown used in the email app now after 3 weeks (i dont get a lot of email), which is a lot for only text mails for 14 days with the odd attachment.
There is no way there is 3MB worth of email in the mailbox which for me confirms the app itself just doesnt clean up after itself when you delete the mails.
So yep seems like a bug to me, which by the way i saw in 2.1 and 2.2.
Hope that helps

Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk

I read about people having problems with this app just after the Desire was released, it was said that the stock Android email app doesn't have any problems so I have been using that until recently and I never had any problems with it.
I have started using the HTC Mail app but I might switch back after reading this.

lssong99 said:
Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
No its not fixed in 2.2, as per my previous post i have seen this issue in 2.1 and 2.2 which im currently running.

how to claim back the free space without doing a factory reset? my mail app now is 47mb....

Just another confirmation. I have a co-worker with a CDMA Desire running stock 2.1 -- Mail app is showing 69MB and getting the Low Disk Space warning notification. Deleted all mail accounts and power cycled -- no effect.
Probably going to end up doing a master reset.

Memory Full on Tilt 2 AFTER Deleting Messages

I keep getting the "Memory Full" message, even though I've deleted enough stuf to give me roughly 5 MB of free space. I can't even receive new texts. I did a soft reset and it worked for a while before the "Memory Full" message popped up again. As for emails, they are read then purged from the phone (but kept on my pc). A lot of pictures have been moved to my microSD card. I'm now up to a little over 6 MB in free space, but the message still pops up.
How can I fix this and stop this annoying popup???

First I would get as many programs as you can to the SD card, I would also delete all the att bloatware, and get Total Comander and retweak all mail and texts to SD card.
Also this may be a simple fix, but after you deleted your messages did you go to the delted items folder and clear all deleted ?

delete your web browsing cache... I've heard that takes up a lot of storage.

bwnotredame06 said:
First I would get as many programs as you can to the SD card, I would also delete all the att bloatware, and get Total Comander and retweak all mail and texts to SD card.
Also this may be a simple fix, but after you deleted your messages did you go to the delted items folder and clear all deleted ?
Click to expand...
Click to collapse
I sure did. After it was emptied I got up to 6 MB of free space. I'll try your other suggestions one I get home tonight.
Aaron McCarthy said:
delete your web browsing cache... I've heard that takes up a lot of storage.
Click to expand...
Click to collapse
I did this also.

i got the same problem at the moment with the memory on my phone. it says its full but i dont know what to get rid of to clear it. ive deleted web browser cache and history, i have evan got rid of my emails which seems ****ing pointless of having this phone now. ive kept everything on my memory card so i am confused now of what to delete.

Default application misbehavior

Because I googled almos everything now, I have to ask here.
Did anyone have a problem with constantly apearing question about which application would like you to use even when you checked "always" about hundred times before?
It seems to happen every time but some cases when you do something again and again. When you stop, wait a while or do something else and then do the same again, you will be prompted again which application to use.
it makes me CRAZY!!! It lasts about a month and I HATE MY PHONE because of this. Imagine this while driving! %^&*$
Anyone, please help me.
I'm running LeeDroid 3.3.3 GingerBread (stable one) and it seems not connected to the system coz it started much later than flashing occured. I suppose that one of installed apps could break something or even the bloody market (it often "stucks" while getting pages - reboot makes it working again - and I have no problems with network - nope).

Noone knows anything about it?

If you've installed a new app which does the same thing as an app you already had, you'll have to reset the defaults again (e.g. if you install Opera browser, you'll have to choose which browser to use the first time you click a link from any app (i.e. the first link you click from the browser, the first link you click from within an email, the first link you click from within Tweetdeck, the first link you click from the search tool, the first link you click from a text message, the first... you get the idea). But once you've selected 'Always' that default should persist until you clear defaults/uninstall the app/install another app that has the same functions.
However, a brief moment spent Googling has led to the suggestion that defaults only persist where the app is stored on the phone memory. Have you moved the apps in question to your SD card by any chance? Try moving them back and see if that helps.

hopscotchjunkie said:
If you've installed a new app which does the same thing as an app you already had, you'll have to reset the defaults again (e.g. if you install Opera browser, you'll have to choose which browser to use the first time you click a link from any app (i.e. the first link you click from the browser, the first link you click from within an email, the first link you click from within Tweetdeck, the first link you click from the search tool, the first link you click from a text message, the first... you get the idea). But once you've selected 'Always' that default should persist until you clear defaults/uninstall the app/install another app that has the same functions.
Click to expand...
Click to collapse
Exactly. And that's what i need to achieve. Mine "always" is ignored almost always.
hopscotchj said:
However, a brief moment spent Googling has led to the suggestion that defaults only persist where the app is stored on the phone memory. Have you moved the apps in question to your SD card by any chance? Try moving them back and see if that helps.
Click to expand...
Click to collapse
Did not moved any of them, I like them in the phone memory as long, as it's only 55% full yet.
I suppose the problem is in storing the default. Something resets it or storage isn't available in time I'm making decision. But WHY? Or HOW? I cannot even guess, because I don't know specifics about storing default programs values... where or how they are stored.

krzych said:
Exactly. And that's what i need to achieve. Mine "always" is ignored almost always.
Did not moved any of them, I like them in the phone memory as long, as it's only 55% full yet.
I suppose the problem is in storing the default. Something resets it or storage isn't available in time I'm making decision. But WHY? Or HOW? I cannot even guess, because I don't know specifics about storing default programs values... where or how they are stored.
Click to expand...
Click to collapse
I am not sure what file it is either but it sounds like the file gets corrupted so it reverts to a default. This can be caused from restoring system files, not doing a full wipe before flashing, a corrupted rom flash and backup, and like you said an app resetting it. So many things ciuld have gone wrong. I would try and start from a clean base. It may be a long road but it is the only 100% way to find it for sure.

zelendel said:
So many things ciuld have gone wrong. I would try and start from a clean base. It may be a long road but it is the only 100% way to find it for sure.
Click to expand...
Click to collapse
How about additional info: application called "Home Switcher" which is supposed to know either default and possibilities, displays possibilities but claims that there is no default set at all!
I think that you have right that many things may be broken, but I'm almost sure that if it's somewhere in database file then only this database file needs a "reset". Why? Because I run this system daily and I'm almost sure that nothing in global is broken. Maybe I'm wrong, but I don't think so.
So, any informations how default apps are stored on the system would help.

Great, no help at all. I suppose I will have to flash new rom to get rid of this another google sh*t.

HTC one (M8) Apps disappearing but data is there

So for examaple i had Duel links (1.3gb), next day the app is not in my app list but all the data is in the phone. As in 1.3gb are still being used even though in the app store it says i need to install the app again???
Edit more details: A few months ago i was logging into snap chat and the battery drained to when it was at 8-0% all my apps lost their permissions but the app was still usable. After while whatsapp stop displaying names and only did numbers when in my phone book and all my numbers were missing (they were not stored in the V-card thing either) so i downloaded a program on my computer which would recover them. My phone didn't like that very much and it htc sense home stopped working. I was able to get it to work to recover my pictures and things but it had to go through a factory rest. Lost all contacts and app data.
The phone being only 16gb i downloaded dual links which got me to full capacity, I would then once a week deleat it to download tv shows etc... which worked fine for a few weeks. Then one day i turned on the phone, Dual links wasn't on my home screen, or in my app list, but the phone was still at full capacity. I went into "make more space" still nothing there, only the ".data" folder which was only at a few hundred MB's. So now i have a phone which is still holding onto that 1.3gb somewhere, in the "make more space" area the system is taking up 11gb but still all the numbers don't add up?

I think you should give more info what you were doing before and after, what app was maybe... Did your battery drain to 0% before that happened?

mefistoreyon said:
I think you should give more info what you were doing before and after, what app was maybe... Did your battery drain to 0% before that happened?
Click to expand...
Click to collapse
Done!

[Bounty $500] My note 10+ was hacked with stalkerware

My phone was infected with stalkerware, they had access to my files, could view what was on my screen, listen into my mic, view my cameras remotely, everything! It's incredibly creepy! From what I can tell they somehow loaded q hacked version of Google Chrome and or android web viewer. After getting suspicious I downloaded Kaspersky and ran a scan, I found 2 versions of Google Chrome on my phone one of them had the dual messenger app icon on it. The other one said it wasn't a current version from the apps store. I Uninstallerd and downloaded the current version through the app store. I tried to see if a packet sniffer would lead me to them but I think I was too late by that point. I also pulled the Chrome app qnd decompiler it. There was some weird things in there like ignore playstore version but nothing that I could find that would lead me to who was watching me. Is there anything I can still do that will lead me to who did this? I have a strong idea of who it was but need evidence so I can prosecute them. Any help would be appreciated. Im putting up a 500 dollar bounty if anyone can help me get some solid evidence.

dangerruss said:
My phone was infected with stalkerware, they had access to my files, could view what was on my screen, listen into my mic, view my cameras remotely, everything! It's incredibly creepy! From what I can tell they somehow loaded q hacked version of Google Chrome and or android web viewer. After getting suspicious I downloaded Kaspersky and ran a scan, I found 2 versions of Google Chrome on my phone one of them had the dual messenger app icon on it. The other one said it wasn't a current version from the apps store. I Uninstallerd and downloaded the current version through the app store. I tried to see if a packet sniffer would lead me to them but I think I was too late by that point. I also pulled the Chrome app qnd decompiler it. There was some weird things in there like ignore playstore version but nothing that I could find that would lead me to who was watching me. Is there anything I can still do that will lead me to who did this? I have a strong idea of who it was but need evidence so I can prosecute them. Any help would be appreciated. Im putting up a 500 dollar bounty if anyone can help me get some solid evidence.
Click to expand...
Click to collapse
Try logging into your Google account from a computer. Look at what devices have access to your account. I looked at mine a couple of months ago and saw a phone I never owned on AT&T. Funny thing is I have NEVER had AT&T. I've always and still have Verizon. I immediately removed, blocked and reported the device.

HyperChick said:
Try logging into your Google account from a computer. Look at what devices have access to your account. I looked at mine a couple of months ago and saw a phone I never owned on AT&T. Funny thing is I have NEVER had AT&T. I've always and still have Verizon. I immediately removed, blocked and reported the device.
Click to expand...
Click to collapse
That was the first thing I tried. Didn't find anything unfortunately. These a holes are good.

dangerruss said:
That was the first thing I tried. Didn't find anything unfortunately. These a holes are good.
Click to expand...
Click to collapse
Did you run a log of your IP addresses?

HyperChick said:
Did you run a log of your IP addresses?
Click to expand...
Click to collapse
Not until after the connection was severed. My first thought was to run a virus scan. The only thing I found was an application was installed feb 1st and the clean version of chrome stopped uploading on Feb 1st.

Why are there two of these? And how did they use dual messenger to install doubles? I've disabled all of them.

dangerruss said:
Not until after the connection was severed. My first thought was to run a virus scan. The only thing I found was an application was installed feb 1st and the clean version of chrome stopped uploading on Feb 1st.
Click to expand...
Click to collapse
Did you delete the corrupt Chrome already? The IP history may be in there...
you wish to find your IP address Internet history, you can easily do so directly from your Internet browser.
Step 1
Open your Internet browser, and click on "Tools" located in the horizontal menu bar at the top of the window.
Step 2
Click on "Internet Options"
Step 3
Click on "Settings" located beneath the "Browsing History" subheading.
Step 4
Click on the "View Files" button to find your IP address Internet history.

If you post the chrome apk that you dumped or anything else that you have that was related to the "infected" files, they might be helpful in looking for clues.

These are the apk files that I suspect could have been infected. Unfortunately I didn't pull them until after they were updated. But I believe there is still a change log kind of manifest if you decompile them.

On mobile? Im not seeing those options
HyperChick said:
Did you delete the corrupt Chrome already? The IP history may be in there...
you wish to find your IP address Internet history, you can easily do so directly from your Internet browser.
Step 1
Open your Internet browser, and click on "Tools" located in the horizontal menu bar at the top of the window.
Step 2
Click on "Internet Options"
Step 3
Click on "Settings" located beneath the "Browsing History" subheading.
Step 4
Click on the "View Files" button to find your IP address Internet history.
Click to expand...
Click to collapse

From what I can see, those apks unfortunately appear to be normal un-tampered files. The manifest I believe you are referring to is a component of the apk that dictates things like permissions and interfaces, but it does not perform any sort of logging or historical record sadly, as the entire apk is replaced when an app is updated or installed over an existing installation.
I am not sure how much cleaning you have done of your device since it happened, but aside from clues or records which might be available from various services you use (finding connected accounts that aren't yours, history of any account activities that weren't initiated by you, etc), your next best bet would probably be to dig through the files on the device in search of anything that shouldn't be there. Hopefully there is still some artifact of the infection which could potentially point towards its origin. I will follow this thread, happy to dig through files in my spare time.

Does anyone know if android keeps a log of installs or qnything in the root folder perhaps?

Isn't there a relation between duplicate app instances and secure folder?

OnnoJ said:
Isn't there a relation between duplicate app instances and secure folder?
Click to expand...
Click to collapse
Yes but I've never set up secure folder. Never felt a need to.

First thing I do is a factory reset (and hope that gets it) and reset the Google password.
Keep that bloody device 100% isolated from your PC and data backup copies including the SD card*. Wipe the SD card in the device before the reload and again after the reload. Do NOT connect the card or phone to your PC before the new load is proven clean. Load data directly to SD card from the PC then to the 10+ just in case.
Try to piece together when and what did it but that is a secondary concern. Consider it a drill.
Better get while the gettings good... that level of being compromised means no time to lose ditching the OS. I most likely wipe the SD card too and use one of the clean data backups I keep for just such an event. Torch all data on the device.
If it gets into your backup data copies you're boned.
OSs are 100% expendable, critical data is not.
*you can scan it with everything on the planet and still miss trojans, tainted jpegs/pngs, etc if no definitions exist yet. Expect multiple hidden infections now and go full nuke.
Isolating the infection to that device is only priority. It's possible the infection(s) are already on one or more backups and/or your PC. That's why it's important to keep multiple time staggered backups on multiple electronically isolated hdds.
I keep a 3 tier backup and my PC is never internet connected.
Keep your head and limit the spread...

dangerruss said:
Why are there two of these? And how did they use dual messenger to install doubles? I've disabled all of them.
Click to expand...
Click to collapse
looks normal to me. Those are typical apps that run when dual account messenger service is used .