Related
edit: fixed
chronopolis said:
Hey guys, I have a sony xperia play and I recently rooted it and was in the process of updating when it shut off (I have a bad battery). Now, I cannot do anything on it...no flash mode, no fastboot, no hard reset, no anything. When I plug it into flashtool it just says device not found. I have also had no luck with wotanclient or pc companion. Please tell me there is a way I can fix my phone?
EDIT: managed to connect to flashtool in adb and fastboot - still cannot get in flash mode however
this is as far as i can get in pc companion
i.imgur.com/wjiGb.png
Click to expand...
Click to collapse
Start up Sony Ericsson PC Companion, dont put in your phone, click on support zone, phone software update, repair phone (highlighted in blue), let it download some stuff, select xperia play. Follow instructions
I am not able to do that, pressing back+plugging in the phone doesnt do anything besides show my sony ericsson logo. No green light or anything. I can get it into fastboot (which i dont think will help, my bootloader is locked) and ADB. Right now it looks like if i have a chance of saving my phone, it is through ADB using some sort of command
chronopolis said:
I am not able to do that, pressing back+plugging in the phone doesnt do anything besides show my sony ericsson logo. No green light or anything. I can get it into fastboot (which i dont think will help, my bootloader is locked) and ADB. Right now it looks like if i have a chance of saving my phone, it is through ADB using some sort of command
Click to expand...
Click to collapse
you hold back first, then plug in phone (still holding back), you get a green light, this happens even if you brick from bad updating
ff7fan4eva said:
you hold back first, then plug in phone (still holding back), you get a green light, this happens even if you brick from bad updating
Click to expand...
Click to collapse
Im definitely holding it, it just isnt working. It still just boots to the "Sony Ericsson" screen and stays there.
Is there a way I can force my phone into flash mode, either with adb or with fastboot? If I had it in flash mode I could just install a new stock firmware with flashtool
sigh...it wasnt really bricked. well it was, but i can get into flash mode...my usb cord was broken(it would only recognize if i wiggled it). I am running SEUS now and crossing my fingers
I plugged in my phone in fastboot mode and used flashtool to flash a .62 fw in order for me to get jokawild v3. It was flashing really slowly and after 2 hours it was up to 19%. So I left it over night. Today in the morning when I looked at it, there was a red light flashing on my phone and flashtool said that the flashing has been aborted. Here is a log from flashtool.
So why did it take frickin long and how do I really flash a fw. I though I was doing the right steps.
EDIT = When I try to turn on my phone, the Sony Ericsson logo comes up although after that, a picture with a phone and exclamation mark appears and it keeps on repeating. PLEASE HELP. HAVE I BRICKED MY PHONE!!???
You were connected in fastboot mode you only need that to flash kernels and such. You need to be connected in FLASH mode when flashing a new firmware. With your phone turned off and when your prompted hold the BACK button and plug in the usb cable, the led will turn GREEN which is flash mode and flashing should begin as normal
Sent from my R800a using XDA App
yes, im pretty sure i did hold the back button when plugging it in. This is what I did: Connected the phone by holding the back button and plugging it in (a green LED light appeared on my phone). opened up flashtool. Drag and dropped the .62fw on flashtool and thats it. it started flashing the fw.
Btw, is my phone bricked, am i able to get it back to normal (i forgot to make a backup on my stock rom)
im just flashing it again hopefully it'll be quick and also why did it take the whole day and still not be completed?
And how long does it take?
According to this http://www.theandroidsoul.com/tutorial-how-to-flash-a-firmware-using-flashtool-on-xperia-arc/ website, when he was flashing it, and it took him approx 3 minutes (if you look at the time logs). So why is mine taking soooo long?! Sorry if im impatient. Is it because I didnt untick anything when i insertd the .ftf file in flashtool?
I just got the same message again. Look in attachement. So what is the problem? Am i setting it up right?
Whenever i browse to find the fw using flashtool, these are the settings (look in attachment). What am i supposed to do? Am i supposed to keep those settings?
Can someone please help. I dont want to brick my phone. Whenever I turn on my phone, it keeps showing the SE logo and then a phone with an exclamation mark appears. This keeps on looping. Can someone please help. Thanks.
Have you tried an earlier version of flashtool? Is the battery at least 50% charge? Are all the drivers properly installed?
Sent from my R800a using XDA App
Yes I have tried earlier version of flashtool. And i also tried flashing another ftf FW. Still same thing. I dont know if the battery is charged although i think it is since I left for for charge for approx 4 hours (and it can get to 100% in 4 hours). I think all the drivers are installed. I did have trouble installing the drivers so I just put the drivers in my desktop and pointed out to them when I was manually installing the drivers for my phones bootloader to be unlocked...
Fastboot drivers are different from flashtool drivers, check in the flashtool install folder you'll see a drivers folder try to reinstall those
Sent from my R800a using XDA App
I clicked on flashtool-driver.exe (it was in the driver folder in the flashtool directory) and installed all the drivers. Hopefully it will work now when i flash .62 on it although its still taking long. When it gets up to 23% when its flashing system.sin, it gives an error. why? and how long does it normally take to flash a FW?
I just attached the log. It didnt even work this time... WHY?!?
Should I try and flash it on a laptop instead of a computer? If yes, then can someone tell me how to PROPERLY set it up as I dont want to mess this chance up
OK here's the quick version of what happened.
Last night, before leaving work, I was playing a game (dice w/buddies) and when I was finished I put the phone to sleep. Picked it up after my 45 min drive home and the screen wouldn't turn on at all. Pulled the battery and as soon as I put it back in the phone vibrated and started the boot process. I didn't even hit the power button. I let it do it's thing and just watched. The screen was all kinds of jacked!! Vertical banding and discoloration to say the least. Well it took about 10 min to boot but when it did the touchscreen was unresponsive. After about 10 min of batt pulls to reboot and check the screen, I called VZW for a replacement.. (They overnighted one and it will be here this morning) So after that call, I just put the phone down and fed my daughter and did a few things around the house. Went back about 2 hrs later and pulled the battery and rebooted the phone to find that the screen now works! BUT the power button does not. It won't wake the phone up,put it to sleep, nothing. It's dead. So I thought I would unroot/relock and take it back to stock so I can send it back. Here is the problem with that; with the power button broken, fastboot won't recognize the phone. I can get into the bootloader via rom toolbox lite (JRummy app) and that works fine. But whether I try it thru adb or WugFresh's toolkit, as soon as the phone hits "Checking fastboot status", it fails. When you go to the device manager in Win7 and try to update the drivers, it fails. It comes up as something like INTF7 or something like that.
So how can I return to stock without a working power button? Even if I was to get it back to stock somehow, I can't relock it as I would have to hit the power button to accept the warning. Is there any other way?
I heard there was some issues with adb on 4.2. You might want to try updating your adb on your comp and then retry fastboot. There was a post on here about what steps to take to troubleshoot adb.
eqjunkie829 said:
I heard there was some issues with adb on 4.2. You might want to try updating your adb on your comp and then retry fastboot. There was a post on here about what steps to take to troubleshoot adb.
Click to expand...
Click to collapse
SDK was updated last night to the newest version. I don't think it's an adb/sdk issue. They are not connecting (I think) because the power botton is broken and the phone turns on as soon as the battery is put in. It's almost like it thinks the power button is being held in.
Once you get it to reboot into fastboot mode, it doesn't do anything. None of the buttons work then. Volume or power. And all adb says is "waiting for device."
cubsfan187 said:
SDK was updated last night to the newest version. I don't think it's an adb/sdk issue. They are not connecting (I think) because the power botton is broken and the phone turns on as soon as the battery is put in. It's almost like it thinks the power button is being held in.
Once you get it to reboot into fastboot mode, it doesn't do anything. None of the buttons work then. Volume or power. And all adb says is "waiting for device."
Click to expand...
Click to collapse
ADB doesn't work in the bootloader (fastboot mode). It will work in a custom recovery, or once boot into Android though.
When in the bootloader the only commands that will work will be fastboot commands, and they should be all you need to get back to stock and lock your bootloader up.
cupfulloflol said:
ADB doesn't work in the bootloader (fastboot mode). It will work in a custom recovery, or once boot into Android though.
When in the bootloader the only commands that will work will be fastboot commands, and they should be all you need to get back to stock and lock your bootloader up.
Click to expand...
Click to collapse
The fastboot commands don't work. Once you get into bootloader mode, nothing works. The volume keys,power key, nothing. When you type in a fastboot command it sits at "waiting for device" and never does anything. If you look in device manager (Win7) is shows a strange INFT2 (or something like that) driver that needs to be installed. I have searched for hours and found nothing on that. Even the toolkits stall at fastboot commands.
cubsfan187 said:
The fastboot commands don't work. Once you get into bootloader mode, nothing works. The volume keys,power key, nothing. When you type in a fastboot command it sits at "waiting for device" and never does anything. If you look in device manager (Win7) is shows a strange INFT2 (or something like that) driver that needs to be installed. I have searched for hours and found nothing on that. Even the toolkits stall at fastboot commands.
Click to expand...
Click to collapse
This sounds like a driver issue with your PC. I recommend that you start fresh. Uninstalling the current drivers, and installing new ones. http://forum.xda-developers.com/showthread.php?t=1379875 <-- I recommend the Naked Driver. http://forum.xda-developers.com/showpost.php?p=29044502&postcount=735 <-- guide there on how to install them.
If you used fastboot on this PC successfully in the past, you could also just do some tinkering to figure out why, but this may take more work to diagnose than actually just nuking the current setup and setting up new ones.
cubsfan187 said:
When you go to the device manager in Win7 and try to update the drivers, it fails. It comes up as something like INTF7 or something like that.
cupfulloflol said:
This sounds like a driver issue with your PC. I recommend that you start fresh. Uninstalling the current drivers, and installing new ones. http://forum.xda-developers.com/showthread.php?t=1379875 <-- I recommend the Naked Driver. http://forum.xda-developers.com/showpost.php?p=29044502&postcount=735 <-- guide there on how to install them.
If you used fastboot on this PC successfully in the past, you could also just do some tinkering to figure out why, but this may take more work to diagnose than actually just nuking the current setup and setting up new ones.
Click to expand...
Click to collapse
I already tried to mess with the drivers. They won't update while in fastboot mode. It comes up as INTF7 (or whatever it was) and they cannot be found. As long as I can lock the bootloader I will send it back rooted and maybe even on a close-to-stock rom. That's probably the best I can do.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
cubsfan187 said:
I already tried to mess with the drivers. They won't update while in fastboot mode. It comes up as INTF7 (or whatever it was) and they cannot be found. As long as I can lock the bootloader I will send it back rooted and maybe even on a close-to-stock rom. That's probably the best I can do.
Click to expand...
Click to collapse
You can get back to stock as long as you are at least rooted. You can do this, which will allow you to do it all as long as the device can boot into Android.
cupfulloflol said:
You can get back to stock as long as you are at least rooted. You can do this, which will allow you to do it all as long as the device can boot into Android.
Click to expand...
Click to collapse
This is exactly what I am gonna try after getting the new phone set up. :good:
So, here's the deal with this phone. It's sat untouched for many many years. The original owner can't remember why she got rid of it (family friend). So I volunteered to take it, and turn it into an emulator device. However, it was made clear as to why she got rid of it. The phone is stuck in a gnarly boot loop. The boot loop is, Sony Ericsson screen lit up, and then goes to an unlit version of the logo. After a while, the phone will restart repeat. The phone will get into flash mode (green light) and will not continue the loop but stays on the unlit version of Sony Ericcson. I've gotten it into fastboot once, maybe twice, but I can't remember exactly how I did it (holding menu doesn't work)
I have installed the drivers for the phone, however, the phone is listed as:
E:\
Device Type: Portal Device
Manufacturer: SEMC
Location: on Volume
The drivers that it is apparently using is wpdfs.inf
Things I have tried to correct this issue.
-The Xperia app (tells me to enter flashmode in its own way and never does anything after)
-Flashing using "FlashTool"
It sees a phone but just says.
"19/025/2018 22:25:46 - INFO - Device connected with USB debugging off
19/025/2018 22:25:46 - INFO - For 2011 devices line, be sure you are not in MTP mode"
I've attempted using a fastboot method but nothing substantial as fastboot rarely happens.
Accessing the device through ADB (ADB shows not devices connected
Accessing the device through FastBoot (FastBoot shows "waiting for devices")
I have crawled through dozens of pages worth of information, similar questions, similar problems and come up short. Any advice would be super helpful.
Will provide images, and further information if requested. Thanks for your time.
I'm not familiar with the at version. Also maybe its already stated in the post and I miss it, did u try flashmode on flashtools and flash stock TFT?this is the first thing you wanna do in case of problems. For fastboot if I remember correctly you have to push search button and not the menu button, but I haven't my xplay with me.
inaroom said:
I'm not familiar with the at version. Also maybe its already stated in the post and I miss it, did u try flashmode on flashtools and flash stock TFT?this is the first thing you wanna do in case of problems. For fastboot if I remember correctly you have to push search button and not the menu button, but I haven't my xplay with me.
Click to expand...
Click to collapse
Hey, I did try flashing the stock firmware, the version is the AT&T version from the US. The problem with attempting to flash is Flashtool doesn't detect the phone. It sees that there's a phone plugged in, but flashing is impossible because it can't find the phone. I figured it must've been a driver issue, so I scoured the web to find drivers but only could find the 800a drivers, so I went ahead and attempted those, but not to no avail.
My next attempt to bring out Windows 7 and attempt to install the drivers on Windows 7, instead of 10. Just been a bit slow, and feeling a bit dejected on the whole project.
Disenfranchised said:
Hey, I did try flashing the stock firmware, the version is the AT&T version from the US. The problem with attempting to flash is Flashtool doesn't detect the phone. It sees that there's a phone plugged in, but flashing is impossible because it can't find the phone. I figured it must've been a driver issue, so I scoured the web to find drivers but only could find the 800a drivers, so I went ahead and attempted those, but not to no avail.
My next attempt to bring out Windows 7 and attempt to install the drivers on Windows 7, instead of 10. Just been a bit slow, and feeling a bit dejected on the whole project.
Click to expand...
Click to collapse
to install flashtools drivers in win 10 you need to disable uac but maybe you already did that. make sure the adb drivers are fully and correctly installe. have you tried flashing a kernel in fastboot mode by pushing the search button? also i would try to install r800i or r800a drivers. then i would suggest to make a little bit of search (i know you already did a lot...) to ensure that you can flash r800i or r800a firmware on your r800at and also try that route. i´m sorry i can´t help you more but i´m in europe and never worked on a r800at..
Hey, dont worry about it. This post is basically a hail mary for a phone that super old. I haven't tried flashing in fast boot because I have only ever gotten in fast boot once or twice. Fast boot is menu key correct? Cause I see conflict information all over the place.
i´m pretty sure it´s the search button for fastboot mode
Do you need a new battery?
Hi Disenfranchised,
I recently got out my old r800i GSM which was regularly being flung across the lounge by my kids, attached a charging cable and I had exactly the same boot loop issues as yours, but only as long as the phone was being charged. I ended up biting the bullet and buying a new battery and the phone started up. I ended up flashing Gin2Kat and it has been working well other than occasionally reverting back to the same behaviour for about an hour if the battery was completely discharged. The funny thing is when i finally manage to boot the phone at the right point during the boot loop cycle, the battery is only at 2%, meaning during the boot loop the battery is charging for maybe only a fraction of the on-off cycle.
It's a bit of an outlay (my battery was about GBP £10 - ebay). I now play SNES games on this every day during my commute. There are a few quibbles - the audio out port doesn't work (bluetooth audio works) and I get a wifi error but I ended up using Gin2Kat's apk installer to install my apps from micro-sd.
Anyway, it's a bit of a risk but see how it goes.
Fuzzy
So I've got into a big trouble... I wanted to manually update my Pixel 6 Pro to the latest version using an official OTA (since the update wasn't available yet for my country and I wanted to stay up-to-date). It was all fine until it said 74 % done... and the power in my house has completely turned off... The device hasn't given me any error and rebooted, hower it got stuck on a Google logo. I rebooted to the recovery mode how it was suggested and did a clean factory reset, then rebooted again... and nothing changed, only the logo background has changed (white vs black). The BIGGEST problem is, the device OEM is NOT unlocked I tried entering the fastboot mode and flashing the device with a recovery image but it obviously didn't work as it required OEM to be unlocked... I am in a big depression now, somehow I fear that it's not fixable... But if some awesome soul could suggest a way to try out, that would be great! Thanks in advance.
I would try the android flash tool and flash the whole full ROM onto the phone. Expect to lose your data though.
mkhcb said:
I would try the android flash tool and flash the whole full ROM onto the phone. Expect to lose your data though.
Click to expand...
Click to collapse
Doesn't your phone have to be unlocked to use the flash tool?
The data is all backed up so it's not a problem to lose it. The problem is actually making the phone to boot past the logo... I will try that Android Flash Tool but I fear that the phone should be unlocked first
Try this tool: https://pixelrepair.withgoogle.com/carrier_selection
Not sure if its any different to the android flash tool.
As expected, Android Flash Tool requires you to to have the device unlocked. At this point I am out of ideas and is truly disappointed. The tool mentioned above probably works the same way.
Maybe try sideloading OTA again. Are you able to do that?
mclarence said:
Try this tool: https://pixelrepair.withgoogle.com/carrier_selection
Not sure if its any different to the android flash tool.
Click to expand...
Click to collapse
McNaccken said:
As expected, Android Flash Tool requires you to to have the device unlocked. At this point I am out of ideas and is truly disappointed. The tool mentioned above probably works the same way.
Click to expand...
Click to collapse
Unfortunately, someone else in another thread reported that the Pixel Repair site (not the Android Flash Tool) hasn't been updated for the P6P.
McNaccken said:
So I've got into a big trouble... I wanted to manually update my Pixel 6 Pro to the latest version using an official OTA (since the update wasn't available yet for my country and I wanted to stay up-to-date). It was all fine until it said 74 % done... and the power in my house has completely turned off... The device hasn't given me any error and rebooted, hower it got stuck on a Google logo. I rebooted to the recovery mode how it was suggested and did a clean factory reset, then rebooted again... and nothing changed, only the logo background has changed (white vs black). The BIGGEST problem is, the device OEM is NOT unlocked I tried entering the fastboot mode and flashing the device with a recovery image but it obviously didn't work as it required OEM to be unlocked... I am in a big depression now, somehow I fear that it's not fixable... But if some awesome soul could suggest a way to try out, that would be great! Thanks in advance.
Click to expand...
Click to collapse
If you can still get into recovery mode, maybe try sideloading the OTA again?
EDIT: Ninja'd by @znel52
Lughnasadh said:
If you can still get into recovery mode, maybe try sideloading the OTA again?
EDIT: Ninja'd by @znel52
Click to expand...
Click to collapse
Yeah I'm afraid since he did a factory reset debugging got disabled. Worth a shot though.
znel52 said:
Yeah I'm afraid since he did a factory reset debugging got disabled. Worth a shot though.
Click to expand...
Click to collapse
Oh crap, didn't think about that.
I know not everyone has access to a laptop but if you do always use that over a desktop. In the event of something like this you will have the battery power to carry you through.
I'm sorry this happened to you. The only option may be to send it to Google for repairs.
Sorry for your phone. I experienced this on a nexus 6 that didn't have USB debugging or OEM unlock enabled. I tried sideload, put the update package on the phone storage, try to update with Android recovery. Nothing worked. Stuff happens with phones. I hope you can get a new phone.
God bless.
Sorry to hear this. It seems that I need to open USB debugging option just in case for my Pixel 6, which finally arrived across the ocean after a month.
McNaccken said:
So I've got into a big trouble... I wanted to manually update my Pixel 6 Pro to the latest version using an official OTA (since the update wasn't available yet for my country and I wanted to stay up-to-date). It was all fine until it said 74 % done... and the power in my house has completely turned off... The device hasn't given me any error and rebooted, hower it got stuck on a Google logo. I rebooted to the recovery mode how it was suggested and did a clean factory reset, then rebooted again... and nothing changed, only the logo background has changed (white vs black). The BIGGEST problem is, the device OEM is NOT unlocked I tried entering the fastboot mode and flashing the device with a recovery image but it obviously didn't work as it required OEM to be unlocked... I am in a big depression now, somehow I fear that it's not fixable... But if some awesome soul could suggest a way to try out, that would be great! Thanks in advance.
Click to expand...
Click to collapse
Since the Repairtool has not been updated for your needs and considering that your device is not unlocked, your only option is to contact Google (/your seller). Maybe they can offer you an updated version of the tool (unlikely) or replace your device.
You just described, btw, my horror scenario when updating the BIOS of my PC. The lights going out, when doing a firmware update o.o
Oh my. I'm so sorry for you to have experienced that.
Ok, so I did a CMOS reset on my main PC, since it also failed to load after the lost power accident. Loaded my PC then just fine and tried connecting the phone again. Got to recovery mode and tried "adb devices" command... and it listed my Pixel device !! I tried the "adb sideload" command but it's stuck at 5% for at least 20-30 mins. The phone's last message is "Verifying update package". Not sure if it's a good sign, but afaik if USB debugging is off etc, you can not use adb commands. What would you guys suggest, try waiting for another 30 mins or unplug the phone, restart PC and try again? I am using USB-A to USB-C cable btw, maybe I could use USB-C to USB-C.
McNaccken said:
Ok, so I did a CMOS reset on my main PC, since it also failed to load after the lost power accident. Loaded my PC then just fine and tried connecting the phone again. Got to recovery mode and tried "adb devices" command... and it listed my Pixel device !! I tried the "adb sideload" command but it's stuck at 5% for at least 20-30 mins. The phone's last message is "Verifying update package". Not sure if it's a good sign, but afaik if USB debugging is off etc, you can not use adb commands. What would you guys suggest, try waiting for another 30 mins or unplug the phone, restart PC and try again? I am using USB-A to USB-C cable btw, maybe I could use USB-C to USB-C.
Click to expand...
Click to collapse
My apologies for asking the obvious - did you select "adb sideload" in the recovery menu ? At least I was blind enough to oversee that I need to select this option first
Can you boot into fastboot from the recovery ? If yes you could also try installing a factory image instead of the update package.... I read you cannot because your device is locked, but you can unlock in fastboot (you can always relock later).... only downside is that this will clear all data on the phone for sure....
McNaccken said:
So I've got into a big trouble... I wanted to manually update my Pixel 6 Pro to the latest version using an official OTA (since the update wasn't available yet for my country and I wanted to stay up-to-date). It was all fine until it said 74 % done... and the power in my house has completely turned off... The device hasn't given me any error and rebooted, hower it got stuck on a Google logo. I rebooted to the recovery mode how it was suggested and did a clean factory reset, then rebooted again... and nothing changed, only the logo background has changed (white vs black). The BIGGEST problem is, the device OEM is NOT unlocked I tried entering the fastboot mode and flashing the device with a recovery image but it obviously didn't work as it required OEM to be unlocked... I am in a big depression now, somehow I fear that it's not fixable... But if some awesome soul could suggest a way to try out, that would be great! Thanks in advance.
Click to expand...
Click to collapse
I had a similar issue with applying ota updates and have seen quite a few reports of users having trouble. Not sure what the deal is, but for some reason this phone seems super finicky with updates. Are you still in the return window? You may want to reach out to Google support or one of their "authorized repair shops".
For me, I ran the flash all bat, rebooted, got a message saying my device can't be trusted. So I rebooted, wiped data, rebooted again and got the same thing. So I rebooted, ran the flash all bat file again, rebooted phone, and screen went black and it never powered on again. Suspect circuit board may have fried some how. Anyways, long story short, contacted Google and had a replacement sent out with minimal hassle.
McNaccken said:
Ok, so I did a CMOS reset on my main PC, since it also failed to load after the lost power accident. Loaded my PC then just fine and tried connecting the phone again. Got to recovery mode and tried "adb devices" command... and it listed my Pixel device !! I tried the "adb sideload" command but it's stuck at 5% for at least 20-30 mins. The phone's last message is "Verifying update package". Not sure if it's a good sign, but afaik if USB debugging is off etc, you can not use adb commands. What would you guys suggest, try waiting for another 30 mins or unplug the phone, restart PC and try again? I am using USB-A to USB-C cable btw, maybe I could use USB-C to USB-C.
Click to expand...
Click to collapse
so you can get through this... you'll be fine. pick adb sideload and it will say waiting, then run the command.
you can also change slots at the bootloader menu or try running the unlock oem command to see if it will allow you to unlock..... not sure if you can change slots without unlocking bootloader. try different USB ports on your computer (and restart your computer just in case) along with using the latest platform tools (adb/fastboot) and USB driver directly from Google (not third party apps or websites.
download the OTA zip again (and just open and close it quickly to verify it isn't corrupt).. and also make sure you have 5-10GB of space free on your computer.
usually the boot slot is changed whenever an OTA is flashed. it will tell you what slot you're in at the bootloader menu (where it says fastboot and device state locked).
can you try holding power button (when it's not plugged in) and as soon as you see then Google logo, hold volume down. that will get you to safe mode. and as quickly as you can, enable "OEM Unlocking" - which will allow you to flash a full factory image.
sorry for this comment being all over the place. if you need help, just reply, and I'll be more methodical next time
s3axel said:
I read you cannot because your device is locked, but you can unlock in fastboot (you can always relock later).... only downside is that this will clear all data on the phone for sure....
Click to expand...
Click to collapse
I don't think the problem is that his bootloader is locked - it's unlocked, however, they factory reset the device which likely caused USB Debugging to be turned off, as it defaults to after a factory reset.
I'm so glad years ago I swore to use Uninterruptible Power Supplies (UPS) for all the PCs I build for myself or my wife.