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Anyone else having this problem?
The phone won't turn back on from what I think is locked because the screen is black, but none of the buttons do anything, I have to re-insert the battery and the phone will boot up with the power button. This happens almost every day.
Sounds like a problem with the digitiser/screen, and a candidate for a warranty return ?
Have you tried to switch it off (the screen with short press, not the power) and then on again with the power button? Sometimes it happens on my z too but its just a sw bug. Switch off and on helps here.
-- sent from htc z using xda app
I am able to lock and unlock with the power button normally.
tbalden said:
Have you tried to switch it off (the screen with short press, not the power) and then on again with the power button? Sometimes it happens on my z too but its just a sw bug. Switch off and on helps here.
-- sent from htc z using xda app
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akira112 said:
Anyone else having this problem?
The phone won't turn back on from what I think is locked because the screen is black, but none of the buttons do anything, I have to re-insert the battery and the phone will boot up with the power button. This happens almost every day.
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Could be a problem with the contacts on the battery -- perhaps the contact is loose, so when you bump the phone just right it loses power and shuts down.
I had this once last week. I left it sitting on the workbench in the garage for about an hour while I was out there and it became unresponsive to all buttons/keypresses.
A battery pull and it fired right up again.
It was -10C in the garage and the bench is metal. I chalked it up to getting too cold.
It hasn't done it again since I keep it in my back pocket (front pocket has claimed a few digitizers/LCDs in the past!).
akira112 said:
Anyone else having this problem?
The phone won't turn back on from what I think is locked because the screen is black, but none of the buttons do anything, I have to re-insert the battery and the phone will boot up with the power button. This happens almost every day.
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Click to collapse
This is definitely not an individual case as I saw so many DesireZ or G2 users in HK or China raised the same issues on the gfan forum (one of the China HTC forum).
My DesireZ is a genuine one with stock ROM. It happened 2-3 times already of what we called the "sleep dead" in China here.
I locked the phone then after a while when I tried to turn it on, all buttons became dead. Finally I have to pull out and insert the battery again to make the phone alive.
Some of the gfan forum members also encountered the same situation. Some of their phone are Euro version and some Asia Pac version but the cases are the same that means this problem are not only for a specific version. Some say it is becoz of temperature but I really don't think so. I am sure this is a bug......
Bring back to HTC is not a solution as this "sleep dead" phenomenon don't appear every minute. Mine has happened 3 times and I bought this DZ only about 2 weeks.
happened 2-3 times to me too, each time it was sitting in my pocket.
it's summer in Australia so i doubt its anything to do with being too cold.
hasn't happened for about a week now, so i kind of ignored the problem.
That is definitely not good news.
Mind is still stock from Bell, unlocked for use on Rogers.
I guess I may have to find a replacement phone soon.
manleyfu said:
This is definitely not an individual case as I saw so many DesireZ or G2 users in HK or China raised the same issues on the gfan forum (one of the China HTC forum).
My DesireZ is a genuine one with stock ROM. It happened 2-3 times already of what we called the "sleep dead" in China here.
I locked the phone then after a while when I tried to turn it on, all buttons became dead. Finally I have to pull out and insert the battery again to make the phone alive.
Some of the gfan forum members also encountered the same situation. Some of their phone are Euro version and some Asia Pac version but the cases are the same that means this problem are not only for a specific version. Some say it is becoz of temperature but I really don't think so. I am sure this is a bug......
Bring back to HTC is not a solution as this "sleep dead" phenomenon don't appear every minute. Mine has happened 3 times and I bought this DZ only about 2 weeks.
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I encountered the same problem, so do my friends. Google maps causes the problem in 3 different phones.
Sent from my Desire Z
Anyone found a solution to this? Is it a s/w bug or a hardware issue? Thanks.
As far as I can tell, it's a hardware issue. Happened to me four times randomly before I took it in and exchanged at Bell. My new phone and the phone my friend got (at the same time as my first), has zero issues.
At the time, it didn't matter if it was cold, warm, fully charged, plugged-in, etc. It would do it randomly once every 1-4 days. It didn't even matter after I did factory reset (so software would not be an issue).
I have no idea what causes it but if you're getting the sleep-dead issue, I'd really recommend exchanging it if you can. Better to be safe than wait and find it's not an issue you can fix yourself.
I have a Bell stock Desire Z that has done this twice. First time it happened was when I tried wake it up in the morning after sleeping all night. The second time it was at a Christmas party. Just finished taking a picture. Went to take another shot, bang it was dead. Both times, pulled the battery and it came back to life.
Bought mine from Bell as well less than 2 weeks ago. Do they give any trouble to exchange it? Do they actually need me to factory reset it before returning/exchanging it?
sekhar_777 said:
Bought mine from Bell as well less than 2 weeks ago. Do they give any trouble to exchange it? Do they actually need me to factory reset it before returning/exchanging it?
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I didn't have any troubles. I did a wipe and factory reset, then wipe again for security though. As long as you're only doing EXCHANGE (not refund), you have 30 days.
I must report that this issue happened on mine as well.
In JuicePlotter, the period where the unresponsiveness happened, juice plotter recorded no power.
(Either that or juice plotter only refreshes the graph when you open the app).
Happened twice within the first 48 hours of getting this phone. In day 3 now.
I have the same problem. It happend to me twice (in two weeks).
I would like to know if this is a software issue.
I still have the stock unmodified rom but am planning to install custom roms.
If this appears to be a hardware error, I should return my phone and get a new one. If it's a software thing, there will be a fix eventually, or I can just install a custom rom and be done with it...
anyone any idea?
Is there anyone with a custom rom who has the same problem?
Like I've said, I doubt it's a software issue (especially when it happens AFTER factory reset). But again, why take the chance? Better to be safe than sorry than be out $600.
happend to me today for the first time too... fully loaded, not pretty cold and stock rom on european version. it seems to simply being switched off. kind of sucks, as i'm having hardcase around which needs to removed everytime first.
mine too
it happened to me too. just after i started using maps and locations. i have it for a month now and this issue just started to surface the past 3 days...ohwell..hope we get a fix soon..or at least a "how to stop this issue" sometime real soon....:|
I ordered the Zenwatch during those few hours they were first available online at best buy. I picked it up yesterday and only have a few days left before I need to return my Sony Smartwatch 3. I want to decide between the two, and was leaning towards the Zen because of aesthetics and I actually like the charging cradle design.....
BUT, this watch lags like crazy and then freezes completely within a few minutes of booting. Even the very first time I turned it on, it took forget to register what I had selected for language. After rebooting, I got past that and it eventually installed a software update. Unfortunately, that didn't seem to help.
After 1 or 2 cycles of dimming the screen and being woken up, the watch freezes. The phone still thinks it is connected and I can feel it vibrate when swiping down to mute/unmute, but the graphics are frozen. The side drawer doesn't activate and the only way to shut it down is to hold the power button for 10sec or so.
I've done multiple "resets" on the watch and repaired the phone, but it keeps acting the same. Is there a hard reset for this watch? Anyone else experience this?
I'd exchange it at best buy but of course they are sold out so who knows how long before they can exchange it.
This happened to me when I had the 360. It froze when I was trying to turn it off. I eventually got it off, just like you did. It never responded the same afterwards. It would freeze at random times. I assumed it was the TI processor in the 360, but I hope this is not something to expect with AW. I took mine back to BB and got a refund so I could get this watch. I hope this is an isolated event.
All the reviews have been stellar and people have seemed happy even on the fortune, so I'm sure this is isolated.
I wonder if there is a way to reload the system software from the computer to the watch? Best buy is a no-go at this time. Sold out and unable to help aside from returning and refunding it.
Sent from my VS985 4G using Tapatalk
Based on the tracking status, I should get mine tomorrow. I'll let you know if I experience any funny business when I get mine up and running. Good Luck.
I really haven't noticed any significant lag. It's initially unresponsive sometimes which I attribute to an overly conservative cpu governor, but otherwise it's a pleasant experience.
I've had mine for almost a week now and definitely haven't seen those problems. There were updates to both the watch and phone app soon after starting up. Maybe you got a bad load on one of them. Have you tried the 'Resync apps' option from the Android Wear (Phone) settings menu? Have you tried the full factory reset of the watch? If so, sounds like dud might be the case. If of any significance, I'm connecting via a stock Sprint HTC One Max.
Yes, the watch did an update after the first successful boot, but it was laggy and had frozen during the language setup even the first time. I've done multiple factory resets to no avail, but it does not repeat the update with that (though it does require pairing to the phone again).
I wish I could manually reload the watch system software. I'm new to Android wear rooting,etc. Is it possible to manually completely reload the system software?
Yes, I've also tried the resync apps and have the latest phone software as well...
Sent from my VS985 4G using Tapatalk
I would maybe try once with a different phone then call it a dud. I don't know enough about it either to go deeper than that.
Saga over. Returned the watch today after trying clean installs of everything last night. It would even freeze when not connected. Sucks to get a dud, but glad this seems to be a unique occurrence.
Trying out the LG G watch R (what a horrible name). Big and sporty instead of subdued, but nice nonetheless.
Sent from my VS985 4G using Tapatalk
albertdc said:
Saga over. Returned the watch today after trying clean installs of everything last night. It would even freeze when not connected. Sucks to get a dud, but glad this seems to be a unique occurrence.
Trying out the LG G watch R (what a horrible name). Big and sporty instead of subdued, but nice nonetheless.
Sent from my VS985 4G using Tapatalk
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I was having similar issues but wanted a couple days with the watch before i posted, I just requested a RMA for the watch, love the look of it, but was having issues with random reboots, very laggy ui especially when browsing through watch faces..had one time where the watch actually locked up and required a hard reset via the button on the back..also got significant battery drain, 2 percent every it seemed 10 minutes....Hopefully the replacement is better than this one...I could live with some of the issues, but the random rebooting i can't deal with. If the 2nd is a dud mite get the sony, till then back to my trusty g watch.
Battery Drain
djkinetic said:
I was having similar issues but wanted a couple days with the watch before i posted, I just requested a RMA for the watch, love the look of it, but was having issues with random reboots, very laggy ui especially when browsing through watch faces..had one time where the watch actually locked up and required a hard reset via the button on the back..also got significant battery drain, 2 percent every it seemed 10 minutes....Hopefully the replacement is better than this one...I could live with some of the issues, but the random rebooting i can't deal with. If the 2nd is a dud mite get the sony, till then back to my trusty g watch.
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Did you get your watch back? I have to send mine in too because the battery dies in 5 hours without even touching it. ASUS said it is a bug with the lollipop update so they are going to re-flash it. Also did you have to ship it yourself or did you get something in the mail.
BretskiSmith said:
Did you get your watch back? I have to send mine in too because the battery dies in 5 hours without even touching it. ASUS said it is a bug with the lollipop update so they are going to re-flash it. Also did you have to ship it yourself or did you get something in the mail.
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I sent mine in cuz it wouldn't turn on. I received an RMA, shipped it to them and they had it back to me in less than a week.
hey guys, im new here but thought this would be the best place to ask.
i am having a problem with my lg g3 since i bought it, at first the phone would randomly turn off when using the camera and i would have remove the back cover and remove the battery for a few seconds just for it to be able to turn back on again, which as you can imagine with a brand new high end phone incredibly frustrating!!
a few months down the line i am having a different problem this time, whenever i have the phone on speaker phone in a call it does it again and instantly turns off. even if i take the battery out it doesn't come back on i have to leave the battery out for about a minute or 2 before it will switch back on. i have returned the phone on the first instance a week after i bought it but now i dont know what to do.. it seems it must be a widespread issue with the phone as i have gone through 3 of the same devices from the store and they all do it.
has anyone else had the same problem on here, and does anyone know the solution to it?
thanks so much for reading hope you have time to help me out as im not very experienced in phone issues.
ps these recaptcha are umm different shall i say.. ive been here for 5mins trying to get one correct am i being stupid?
Harry
I have a verizon Lg g4 and this started about a day ago. If i disconnect from bluetooth it will reboot and instantly go to the verizon splash screen.
This is ridiculous cause the phone is like two months old
churro92 said:
I have a verizon Lg g4 and this started about a day ago. If i disconnect from bluetooth it will reboot and instantly go to the verizon splash screen.
This is ridiculous cause the phone is like two months old
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Mine was literally rebooting approximately 100 times per day (not exaggerating)...Use Titanium Backup and freeze "Android System Webview" so far that seems to have solve my issue. Hope this helps anyone experiencing this reboot nonsense! Good luck!
Hi guys, I really need the power of the internet now. My googling powers have let me down, and now there's only you guys left to help me!!
I got a Lg g3, and i've enjoyed it for a while. I have experiemented a little with it (rooting and installing roms) and it's about 2 years old i think.
And now, the wierdest problem that I really can't understand, i'll try to explain as good as i can!
It all started a couple of days ago, my phone just rebooted as soon as I started up Snapchat. After a day, this reboot appeared more frequently, and yesterday I gave up. The thing is, as long as it's charging, it works fine, all of the programs. But when I woke up this morning, it's completely ruined.... i see the LG startup screen, and then the lock screen. As soon as i touch the screen, it restarts again!
I've tried factory reset and wiping data and stuff.... If any more information is required, i'll provide it as soon as possible!
I believe in you guys, help me out!
I thought about overheating, but since it works while charging, i ruled that out, right?
Taynor said:
Hi guys, I really need the power of the internet now. My googling powers have let me down, and now there's only you guys left to help me!!
I got a Lg g3, and i've enjoyed it for a while. I have experiemented a little with it (rooting and installing roms) and it's about 2 years old i think.
And now, the wierdest problem that I really can't understand, i'll try to explain as good as i can!
It all started a couple of days ago, my phone just rebooted as soon as I started up Snapchat. After a day, this reboot appeared more frequently, and yesterday I gave up. The thing is, as long as it's charging, it works fine, all of the programs. But when I woke up this morning, it's completely ruined.... i see the LG startup screen, and then the lock screen. As soon as i touch the screen, it restarts again!
I've tried factory reset and wiping data and stuff.... If any more information is required, i'll provide it as soon as possible!
I believe in you guys, help me out!
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So, your phone its ok while on charging right?
Guess it's time to buy a new battery...
Sent from my LG-D855 using Tapatalk
u sure it's the battery? cause it works a bit better right now. How can i check if it's the battery that's the flaw? it's so wierd that it just got more and more random reboots....
That sounds like the battery as it was the expect problem I had 6 months ago with a battery that was about the same age as yours. I found that my battery had started to swell, very big problem with lithium batteries when they go bad. If you take your battery out and look at it side on there should be no bulging anywhere on the battery, if you see any bulging then stop using it until you can get a replacement.
At the time my phone would work fine when plugged in but would constantly reboot when on battery power.
It seems like that's not the problem, right now it's working fine. I checked the battery and no swellings at all! Could there be any other reason for my phone to act out the way it did/does sometime still?
Did the rebooting start at a particular battery level? Reason I ask is that my spare battery is now showing the same symptoms, but only when lower than 55%, phone will reboot and immediately be at 15%. I pulled the battery out and could feel slight raises along it, not enough to see but I could feel it when compared to my other battery.
Taynor said:
Hi guys, I really need the power of the internet now. My googling powers have let me down, and now there's only you guys left to help me!!
I got a Lg g3, and i've enjoyed it for a while. I have experiemented a little with it (rooting and installing roms) and it's about 2 years old i think.
And now, the wierdest problem that I really can't understand, i'll try to explain as good as i can!
It all started a couple of days ago, my phone just rebooted as soon as I started up Snapchat. After a day, this reboot appeared more frequently, and yesterday I gave up. The thing is, as long as it's charging, it works fine, all of the programs. But when I woke up this morning, it's completely ruined.... i see the LG startup screen, and then the lock screen. As soon as i touch the screen, it restarts again!
I've tried factory reset and wiping data and stuff.... If any more information is required, i'll provide it as soon as possible!
I believe in you guys, help me out!
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Dear Taynor, Try flashing stock firmware of your device. If you suspect your device battery, then first replace it and check whether rebooting issue is still there. Otherwise, flashing stock firmware resolve many issues. Use kdz with LG Flash tool 2014. It is easy to flash firmwares with LG Flash Tool 2014.