Hi,
I bought my galaxy note 2 (N7100) for less than 60 days. I was using it when I realized a "green venture" upright, like a sequence of deads-pixels.
I hung up the phone and reconnect to the screen showed nothing - was erased, all dark. I realize that the phone connects normally (listening to the sounds and the screen is still touch) - but erased.
Not dropped (never) or cleaned with any chemical.
I wonder what happened? How should I proceed?
Thank you for your attention.
Where did you buy it?
1) Have you rebooted it yet?
2) When you reboot it, what happens?
3) If you reboot, see the pre-boot splash, but still get a black screen, you probably just need to reflash your rom.
dkb218 said:
Where did you buy it?
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Click to collapse
Buy in site efacil (from Brazil - is confiable). But guarantly at disponible only samsung´s brazil ....
kabuk1 said:
1) Have you rebooted it yet?
2) When you reboot it, what happens?
3) If you reboot, see the pre-boot splash, but still get a black screen, you probably just need to reflash your rom.
Click to expand...
Click to collapse
1- Rebooted means only "on and off" cell or even reset the phone? I only on and off ...
2- I haven´t done;
3- Where consultans?
my question: can see dead-pixel (vertically) or dead the touch phone?
denisxbr said:
Hi,
I bought my galaxy note 2 (N7100) for less than 60 days. I was using it when I realized a "green venture" upright, like a sequence of deads-pixels.
I hung up the phone and reconnect to the screen showed nothing - was erased, all dark. I realize that the phone connects normally (listening to the sounds and the screen is still touch) - but erased.
Not dropped (never) or cleaned with any chemical.
I wonder what happened? How should I proceed?
Thank you for your attention.
Click to expand...
Click to collapse
Your phone has a warranty from Samsung for one year. You should first register it, then request service for its malfunction.
O telefone tem uma garantia da Samsung por um ano. Você deve primeiro registar-lo, em seguida, solicitar o serviço para o seu mau funcionamento.
account.samsung.com/account/check.do
latin.samsungasc.com/cyberservice/csc/account/login01.jsp?locale_id=br_br
Related
There's the history:
I was talking to a friend, and my Excalibur ran out of battery, then, I tried to turn it on again, it started but got stuck on the Windows Mobile screen, then the screen turn out black and the red light (low battery) keep on blinking. It didn't respond at all, so I pulled out the battery, when I inserted it again, my Excalibur didn't turned on, and has been like this since that day...
Any ideas??? I need help please!!!
rimwrecker said:
There's the history:
I was talking to a friend, and my Excalibur ran out of battery, then, I tried to turn it on again, it started but got stuck on the Windows Mobile screen, then the screen turn out black and the red light (low battery) keep on blinking. It didn't respond at all, so I pulled out the battery, when I inserted it again, my Excalibur didn't turned on, and has been like this since that day...
Any ideas??? I need help please!!!
Click to expand...
Click to collapse
Has probado hacer un hard reset?
Algunas veces ayuda, antes de hacerlo carga tu bateria
Aqui como
http://wiki.xda-developers.com/index.php?pagename=HTC_Excalibur
Have you tried doing a hard reset?
Sometimes it helps, charge your battery first
Here how
Hard Reset Procedures
Press Start -> Accessories -> Clear Storage, press enter to launch, you will be prompted to type "1234" and to press Enter. If you do this you will lose all contents and the Dash will be restored to its original configuration. It takes about 5 minutes for it do this and reboot.
If you are locked up and can't get to the Clear Storage utility, turn the phone off; hold down the two softkey menu select buttons (above the home and <- buttons); press power on while still holding the buttons down and follow the prompts on the screen. Timing is critical on the latter option, so if you miss it once, try again.
rimwrecker said:
There's the history:
I was talking to a friend, and my Excalibur ran out of battery, then, I tried to turn it on again, it started but got stuck on the Windows Mobile screen, then the screen turn out black and the red light (low battery) keep on blinking. It didn't respond at all, so I pulled out the battery, when I inserted it again, my Excalibur didn't turned on, and has been like this since that day...
Any ideas??? I need help please!!!
Click to expand...
Click to collapse
You prob need to replace your battery. These batteries usually only last 12 to 18 months however i made mine last 28 months before i replaced mine last week. My phones behaviour was the same as yours until after i replaced the battery,
i need to buy 4 batteries in 24 months for my dash
chelsea_fc said:
i need to buy 4 batteries in 24 months for my dash
Click to expand...
Click to collapse
Ebay batteries?
Still dead...
My phone doesn't turn on, so I can't do the Hard or Soft reset thing, anyway I've tried to do the Hard Reset, but the phone doesn't answer.
I tried with other battery, and the results were the same, I don't know what to do...
did you try to get into bootloader mode?
you basically press and hold your camera button and while holding the button, plug your device into your PC via USB cable which if not entirely dead, should give you the 3 color screen. If you do get this, you must then install your stock rom that came with the phone. Then once thats done if you want to install another custom ROM, you can.
And if it doesn't work???
I'm gonna give it a try, but if it doesn't work, I think is a serious problem, isn't???
Maybe it's alive...
I tried the bootloader process, but what i get is a flash of the red led (low battery) when I connect the phone to USB, with no battery. If I do that with the battery on it nothing happens. Any ideas???
either you have a case of bad batteries, or theres a hardware issue with the connectors on your battery housing
Red Light Flashing
So, does the red light flash mean something??? It flashes when I connect my Excalibur to my PC without battery, if I don't remove the battery, nothing happens...
Thanks...
Hello I need your help I have a Samsung Galaxy S2 T989 with the CyanogenMod ROM Jelly bean android 4.1.2 (I've always updated and changed by the official rom and chefs, and have never had problems whenever I put that corresponds to my xda device) from time to time I turn off the phone vibrates every 3 seconds while wearing the battery, try to enter the login and recovery 3 seconds resets and still vibrating, entered the download mode connected to a PC acknowledges and 3 seconds then restarts and continues vibrating it tried to set out the word samsung and cyanogen icon that spins in circles and freezes and restarts and continue vibrating.
I've had it connected to the charger for an hour with the battery and still doing the same
please help me and do not know what else
soy de Ecuador y uso el traductor de google ya que no hablo ingles pero me encanta esta pagina y siempre la traduzco
Stucked power button
sc300jz said:
Stucked power button
Click to expand...
Click to collapse
If I could be that I'll have to take it where a technician to inspect the power button
same thing happened to me. I just wiggled the power button around and blew air into the cracks around the button from all sides. At first I thought it was the ROM but I tried switching to several different ones but the problem was the same. I guess some dust got trapped inside or something but I don't have the problem anymore.
sc300jz said:
Stucked power button
Click to expand...
Click to collapse
SlasheI2 said:
same thing happened to me. I just wiggled the power button around and blew air into the cracks around the button from all sides. At first I thought it was the ROM but I tried switching to several different ones but the problem was the same. I guess some dust got trapped inside or something but I don't have the problem anymore.
Click to expand...
Click to collapse
hairdryer with a try in the power button thank you very much I have to try all
Brand New Device, Its just been a Week...
I Rooted and Installed CM 11 Yesterday.... So Today,After watching some Anime Video's on it..I Left it for almost 1 Hour... Came back and tried to unlock it...Touch wasnt Responding well.And Phone's Screen was hot indeed.. So Even Shut down wasnt possible ...
So i used Power Button for 10 Seconds and Restarted... Phone Restarted...But again Phone was very Laggy,So Tried Restarting again...This time.... No Display nor any Touch Buttons were lighting up... Instead what i got were random Vibrations.... I tried to get into Download Mode,Recovery....... Yet no Response from Screen but only a Vibration from Device itself...
Any one faced this issue? Any Known Solution...? I wont get free Warranty as Device is from UK
Sam Solomon said:
Brand New Device, Its just been a Week...
I Rooted and Installed CM 11 Yesterday.... So Today,After watching some Anime Video's on it..I Left it for almost 1 Hour... Came back and tried to unlock it...Touch wasnt Responding well.And Phone's Screen was hot indeed.. So Even Shut down wasnt possible ...
So i used Power Button for 10 Seconds and Restarted... Phone Restarted...But again Phone was very Laggy,So Tried Restarting again...This time.... No Display nor any Touch Buttons were lighting up... Instead what i got were random Vibrations.... I tried to get into Download Mode,Recovery....... Yet no Response from Screen but only a Vibration from Device itself...
Any one faced this issue? Any Known Solution...? I wont get free Warranty as Device is from UK
Click to expand...
Click to collapse
Did you do a dirty flash?
Flatric said:
Did you do a dirty flash?
Click to expand...
Click to collapse
No bro,I did a Clean Install of CM11
Sam Solomon said:
No bro,I did a Clean Install of CM11
Click to expand...
Click to collapse
Have you tried to reinstall cm11?
Try removing your battery for a minute then put it back without your sdcard or sim inserted. Then try getting into download or recovery mode
Flatric said:
Have you tried to reinstall cm11?
Click to expand...
Click to collapse
Whosat said:
Try removing your battery for a minute then put it back without your sdcard or sim inserted. Then try getting into download or recovery mode
Click to expand...
Click to collapse
I tried both of that plenty of times...
For a Surprise...Phone booted up today,,,But touch on right part not working.... Then i resetted...Then total touch not working....After 2 Mintes... Screen acting like Old CRT Monitor..Bluish Green Color Lines.... When on recovery and download mode...No Such Color issues
Totally my Device is Crazy
That means you CAN enter recovery? Try going in recovery and adb pushing a fresh CM image to your phone and then flashing it after doing a good wipe of your phone
Whosat said:
That means you CAN enter recovery? Try going in recovery and adb pushing a fresh CM image to your phone and then flashing it after doing a good wipe of your phone
Click to expand...
Click to collapse
I did install Pacman now.... But Screen issue is back....Multiple color's :crying: I think Hardware Issue, I googled about similar issue... No one tried to solve it..instead Replaced it...I'm Really Stuck...Cant even download STock ROM due to its size
Sam Solomon said:
I did install Pacman now.... But Screen issue is back....Multiple color's :crying: I think Hardware Issue, I googled about similar issue... No one tried to solve it..instead Replaced it...I'm Really Stuck...Cant even download STock ROM due to its size
Click to expand...
Click to collapse
I had these screen issues too... But for me removing the battery and reflash the Rom did it...
Seems like your new phone has over heated and caused some serious damage to screen and maybe gpu\cpu.
Seen this happen recently with a ROM I installed also. But pulled battery out in time. And installed another.
I always watch out for over heating when installing a new ROM. Usually a sign somebody messing with CPU clocks.
For your sake though I hope you got it in time and can flash another ROM.
Sent from my GT-I9195 using Tapatalk
Flatric said:
I had these screen issues too... But for me removing the battery and reflash the Rom did it...
Click to expand...
Click to collapse
stevengw said:
Seems like your new phone has over heated and caused some serious damage to screen and maybe gpu\cpu.
Seen this happen recently with a ROM I installed also. But pulled battery out in time. And installed another.
I always watch out for over heating when installing a new ROM. Usually a sign somebody messing with CPU clocks.
For your sake though I hope you got it in time and can flash another ROM.
Sent from my GT-I9195 using Tapatalk
Click to expand...
Click to collapse
I dont think its ROM issue...But Right part of Touch not working... and display gone off... Works without screen... And whenever i give a blow on that right side of the screen....Display Flashes and goes off... I have given it to be checked in a local store
UPDATE : At a Local Shop,they said display is damaged because of water ... [ i never kept or used it with water]
Samsung Store said ...Display was burnt from inside and they will replace it for 6k Indian Rs.... :crying: :crying:
Tell them phone over heated when charging and using WiFi at same time!
Sent from my Hudl HT7S3 using Tapatalk
burnt, seriously... are you sure you charger is original from samsung?
stevengw said:
Tell them phone over heated when charging and using WiFi at same time!
Sent from my Hudl HT7S3 using Tapatalk
Click to expand...
Click to collapse
They wont because my Phone is GT-I9195 and was bought from Outside...No Warranty available for me in India...
AhsonAli said:
burnt, seriously... are you sure you charger is original from samsung?
Click to expand...
Click to collapse
I use original USB Cable to charge from PC
Hey I've seen this issue too, one of my friends has a GT I9192 and I updated his phone to the latest stock ROM first it worked very good, but one day he was recording something with his camera, and then played the recording after that the phone shut down, and didn't want to restart after taking the battery out and trying again and again, it reboots and after 3 or 4 min turns off again. I flashed some other stock roms but nothing, when I get in recovery mode, after some minutes the screen goes all blue.
And sometimes when restarting it shows colored lines in screen.
Went to Samsung Costumer Care (Saudi Arabia) they say that the phone has been rooted (which is not true) cause the KNOX Warranty bit shows 0x1
I don't know what to do.
The phone was bought in Saudi Arabia. And I live in Europe
Could I send it somewhere in Samsung CS in Europe cause i heard that here in Europe the KNOX warranty bit doesn't affect hardware damages (which I think that this issue is a hardware damage)
urtin said:
Hey I've seen this issue too, one of my friends has a GT I9192 and I updated his phone to the latest stock ROM first it worked very good, but one day he was recording something with his camera, and then played the recording after that the phone shut down, and didn't want to restart after taking the battery out and trying again and again, it reboots and after 3 or 4 min turns off again. I flashed some other stock roms but nothing, when I get in recovery mode, after some minutes the screen goes all blue.
And sometimes when restarting it shows colored lines in screen.
Went to Samsung Costumer Care (Saudi Arabia) they say that the phone has been rooted (which is not true) cause the KNOX Warranty bit shows 0x1
I don't know what to do.
The phone was bought in Saudi Arabia. And I live in Europe
Could I send it somewhere in Samsung CS in Europe cause i heard that here in Europe the KNOX warranty bit doesn't affect hardware damages (which I think that this issue is a hardware damage)
Click to expand...
Click to collapse
Yeah, Its was simple... But device's inside got burned out for no reason... Display board isnt working.... Take it to SVC .. only way :crying:
i was surfing youtube and suddently the screen dead. i tried to switch on the button but it remain the same. then after a few second the youtube video sound continue playing. i was panic and tried to hold my switch off button for about 10 second and my pixel is off. then i tried to switch on again but its only vibrate and the screen remain off. i tried every combination of volume and switch on button hundred times but noting happen it only vibrate like its on, but the screen is dead. I tought my screen is the problem but when i tried to call the phone , it look like the phone is in off condition. when i plug the c cable there is no charging logo at the screen. i also cant reflash the phone because i cant enter recovery mode. i also never root the phone nor install any recovery mod.
the only sign it still have hope is:
- the finger print vibrate when touch
- when i connect to the pc it detect as pixel 2xl but as unspecified driver.
- when i try to switch on/off its vibrate (i dont know its look like it never off because i tried to touch the finger print its always vibrate)
anyone please any suggestion ? , i love my pixel 2 xl so much :crying:
alzahier said:
i was surfing youtube and suddently the screen dead. i tried to switch on the button but it remain the same. then after a few second the youtube video sound continue playing. i was panic and tried to hold my switch off button for about 10 second and my pixel is off. then i tried to switch on again but its only vibrate and the screen remain off. i tried every combination of volume and switch on button hundred times but noting happen it only vibrate like its on, but the screen is dead. I tought my screen is the problem but when i tried to call the phone , it look like the phone is in off condition. when i plug the c cable there is no charging logo at the screen. i also cant reflash the phone because i cant enter recovery mode. i also never root the phone nor install any recovery mod.
the only sign it still have hope is:
- the finger print vibrate when touch
- when i connect to the pc it detect as pixel 2xl but as unspecified driver.
- when i try to switch on/off its vibrate (i dont know its look like it never off because i tried to touch the finger print its always vibrate)
anyone please any suggestion ? , i love my pixel 2 xl so much :crying:
Click to expand...
Click to collapse
It could be a bad battery, I guess. Sounds like your best hope.
Tulsadiver said:
It could be a bad battery, I guess. Sounds like your best hope.
Click to expand...
Click to collapse
thank you for replying.
yeah i think that may be the cause too because iv been treated the battery so bad.
but what with the finger print , can u explain more
hola buenas noches,disculpen q les escriba en espannol pero mi ingles no es nada bueno,les keria comentar q tengo un serio problema con mi pixel 2xl,e; problema es q msale una pantalla muy fea q no m deja ver nada,he buscado en internet y ningun problema se parece a ese,por favot,si m podrian ayudar,escribanme a mi whatsap +5352013602 o preferiblemente a telegram @P_r_o_t_o_s_s.un millos d gracias,por favor,espero su ayuda
Protoss267 said:
hola buenas noches,disculpen q les escriba en espannol pero mi ingles no es nada bueno,les keria comentar q tengo un serio problema con mi pixel 2xl,e; problema es q msale una pantalla muy fea q no m deja ver nada,he buscado en internet y ningun problema se parece a ese,por favot,si m podrian ayudar,escribanme a mi whatsap +5352013602 o preferiblemente a telegram @P_r_o_t_o_s_s.un millos d gracias,por favor,espero su ayuda
Click to expand...
Click to collapse
Hi dude,
This site is English only and Google translate is your friend if you need it :good:
Protoss267 said:
Hello good night, sorry to write in Spanish but my English is not good, I would like to comment that I have a serious problem with my 2xl pixel, e; The problem is that I have a very ugly screen that doesn't let me see anything, I have searched the internet and no problem looks like that, please, if you could help, write me to my whatsap +5352013602 or preferably to telegram @ P_r_o_t_o_s_s.a millos Thank you, please, I hope your help
Click to expand...
Click to collapse
You'd better be opening a new thread as your problem is irrelevant to the issue the OP is experiencing...
Good luck,
Sébastien.
i actually have my pixel 2 xl apart right now for a battery replacement. theres one cable for the digitizer (touch sensor) and one cable for the display. its possible one of those cables came loose or the digitizer assembly failed all together. its junk as it is right now anyway so no risk in taking it apart to see right? follow the ifixit guide. i watched the youtube videos on it and honestly they make it sound really scary when in reality its not.
edit: also keep in mind that you most likely still have fastboot functionality in the case that you wanted to take a backup before you risk damaging/destroying your device and loosing your data.
Since I have updated to android 10 the fingerprint reader fails me a lot when the screen is off and I try to unlock the phone, does someone else happen?
Mine has been doing this for a long time. Well not fail, but when I try to use it, it comes back with "device locked by admin". I've already turned off every single admin thing I could (not Google pay or the find my phone feature). Still happens daily, about 1/3 of the unlocks.
Me too, after updating to android 10 the fingerprint reader doesn't work sometimes while screen is off.
rmato said:
Since I have updated to android 10 the fingerprint reader fails me a lot when the screen is off and I try to unlock the phone, does someone else happen?
Click to expand...
Click to collapse
Same here, after Android 10 update.
I think in most cases it happens after the phone was in a pocket.
yo ya lo solucione con un hard reset, no con restablecer de fabrica si no con hard reset y me va perfecto despues de una semana