[Q] My Warranty - Xperia Arc Q&A, Help & Troubleshooting

I have an issue on my device, it won't charge at all or only connected to charger while not charging at all!
I have rooted my device (Bin4ry) and now I want my warranty back for repair.
I have managed to charge it to 30 per cent and install clean firmware using flashtool.
My firmware was .ftf file that I created myself from Sony Mobile Update Service earlier.
Question is: Do I have my warranty back? Do they have a way to find out I used program called "flashtool" and not "PC Companion". As I said I made .ftf myself and did not download from xda.

Yes ! You have Your warranty back.
Don't worry - be happy

Why don't you just repair the firmware via Update Service?

Someguyfromhell said:
Why don't you just repair the firmware via Update Service?
Click to expand...
Click to collapse
I don't know, I did not want to wait for download to finish as my battery was 30 percent already and I already had my backups :\
Also, I was afraid that PC Companion would not want to repair phone without 100 percent.
PS: Forgot to mention that my bootloader was never unlocked - no worries there
81grzes said:
Yes ! You have Your warranty back.
Don't worry - be happy
Click to expand...
Click to collapse
Great!

PC Companion can repair phone with 50 percent of battery - if I remember correct.

First things first -
1) Are you sure that it's not a problem with your battery or your charger? It might not be a problem with the phone but with the cable or the charger instead. Try using different cables/chargers that you know work, and try again.

tangosierra_ said:
First things first -
1) Are you sure that it's not a problem with your battery or your charger? It might not be a problem with the phone but with the cable or the charger instead. Try using different cables/chargers that you know work, and try again.
Click to expand...
Click to collapse
Well, that does not matter now Service guys will see what is wrong now when I have my warranty.
Thanks anyway

Related

[Q] Unroot and relock bootloader with broken USB port

Hey guys.
My GNex's USB port recently stopped working, so is there any way to get it back to stock (for warranty purposes)? Would adb wireless work?
Thanks in advance.
I'm guessing downloading mobile Odin and finding a stock image to flash. All done from your phone.
Edit: I don't know if you can relock your bootloader. Will any terminal app helps.
Emhalwis said:
I'm guessing downloading mobile Odin and finding a stock image to flash. All done from your phone.
Edit: I don't know if you can relock your bootloader. Will any terminal app helps.
Click to expand...
Click to collapse
I doubt one can lock their bootloader from mobile terminal due to that fact that oem lock is from fastboot. But then again, I may be wrong.
it's impossible! sure you can access adb over the network but the bootloader is only configurable trough the usb with fastboot. seems like you need to fix your usb port to relock the bootloader :-/
blockbusta said:
it's impossible! sure you can access adb over the network but the bootloader is only configurable trough the usb with fastboot. seems like you need to fix your usb port to relock the bootloader :-/
Click to expand...
Click to collapse
Ok thanks, that's what I thought and feared.
I'll go and try to get it exchanged with the bootloader unlocked then, and hope for the best.
CocoCormier said:
Ok thanks, that's what I thought and feared.
I'll go and try to get it exchanged with the bootloader unlocked then, and hope for the best.
Click to expand...
Click to collapse
How did the replacement go? I'm in the same sort of situation... I plugged my phone in tonight and the power port shorted, burnt the end of the charge cable and needless to say the port no longer works.
I'm debating going through Bell Warranty or using the Insurance coverage which comes with a charge. Gotta love the UNLOCKED Icon when you boot the phone :|
Trevorhimself said:
How did the replacement go? I'm in the same sort of situation... I plugged my phone in tonight and the power port shorted, burnt the end of the charge cable and needless to say the port no longer works.
I'm debating going through Bell Warranty or using the Insurance coverage which comes with a charge. Gotta love the UNLOCKED Icon when you boot the phone :|
Click to expand...
Click to collapse
Well after using mobile odin to flash stock images, the usb port magically started working again, although only partially, and I could relock the bootloader, so I don't know what would have happened with it unlocked.
CocoCormier said:
Well after using mobile odin to flash stock images, the usb port magically started working again, although only partially, and I could relock the bootloader, so I don't know what would have happened with it unlocked.
Click to expand...
Click to collapse
strange, glad it worked out for you! I went for the replacement phone through the Bell insurance option, It'll be here within 3 business days. Given my power port is physically burnt I'm not so lucky.
Sent from my Transformer Prime TF201 using xda premium

My next step...

I recently came into the possession of an Xperia Play and I have been left confused by the situation. The touch screen does not work but the buttons do... It is running the default modded Sony version of Android, It is a few months old and I have a feeling that it is a software problem rather than a hardware problem. I am wondering if there is any rooting method that would be suitable for my situation or should I just give up on the phone?
Any help would be appreciated
flash back to stock and check the touchscreen,
fma965 said:
flash back to stock and check the touchscreen,
Click to expand...
Click to collapse
It's not rooted and it's already running the stock version of aneroid. I'm trying to figure out if I could root it without being able to access the phone's settings. I believe installing third party apps is enabled. Should I just try superoneclick or would I risk bricking it
Yii don't need to have it rooted to flash back to stock...just download the stock.ftf and flash it via flashtool
Here is the link for flashtool http://forum.xda-developers.com/showthread.php?t=1351299
Here some stock fw http://www.xperiagamer.com/XXX-Zone/Stock-Roms/
cippi21 said:
Yii don't need to have it rooted to flash back to stock...just download the stock.ftf and flash it via flashtool
Here is the link for flashtool http://forum.xda-developers.com/showthread.php?t=1351299
Here some stock fw http://www.xperiagamer.com/XXX-Zone/Stock-Roms/
Click to expand...
Click to collapse
There's a problem with that too. Flashtool wont recognise that there's a device connected since I can access the "Allow USB" on my phone Can you think of any ways around that?
Pup_Skag said:
There's a problem with that too. Flashtool wont recognise that there's a device connected since I can access the "Allow USB" on my phone Can you think of any ways around that?
Click to expand...
Click to collapse
you realise flashtool requires the device to be in flashmode right? its either back or search during usb connected but i always get confused which 1 it is
Sent from my Samsung N130 Netbook powered by Android-x86
fma965 said:
you realise flashtool requires the device to be in flashmode right? its either back or search during usb connected but i always get confused which 1 it is
Sent from my Samsung N130 Netbook powered by Android-x86
Click to expand...
Click to collapse
Of course... that's embarrasing Right , ok ... I flashed 2.3.3 on it and the touchscreen still isn't working! hmmm... should I just give up on it or is there anything else I could do?
Pup_Skag said:
Of course... that's embarrasing Right , ok ... I flashed 2.3.3 on it and the touchscreen still isn't working! hmmm... should I just give up on it or is there anything else I could do?
Click to expand...
Click to collapse
my vote is hardware issue
Sent from my R800i using Tapatalk 2
agree possibly digitizer issue...in that case u can buy a cheap one on ebay

Please help me with this issue

i have bought an Xperia Arc S (LT18i) and it have been performing well and I have been updating it regularly using PC companion
but now the battery is suddenly draining to 0% and when i put into the charger it doesn't take more than 5 minutes to find that it is CHARGED
and when i remove it it doesn't last more than half an hour until the battery low alarm
and i don't know anything about flashing or rooting
does any one know how to fix this ?
and here are the phone software information:
-Android version : 4.0.4
-Baseband version : 8x55A-AAABQOAZM-203028G-77
-Kernel version : 2.6.32.9-perf
[email protected] #1
-Build number : 4.1.B.0.587
Try another battery
Sent from my LT15i using xda app-developers app
Have you tried repairing it with PC companion? But it more than likely is the battery, though they shouldn't go suddenly.
Another option is to take the battery out for an hour or so. Probably best to give this a try first, it doesn't cost any money or mess with any apps
Jon565G said:
Have you tried repairing it with PC companion? But it more than likely is the battery.
Click to expand...
Click to collapse
+1 to this...
Repairing via PC Companion, or full flashing via SEUS (SUS now) are your solutions.
If problem persists, then your battery is defected probably.
MontyAlHabbash said:
Try another battery
Sent from my LT15i using xda app-developers app
Click to expand...
Click to collapse
i have tried changing the battery with a new one but everything is the same maybe some minor changes
mr_torture said:
+1 to this...
Repairing via PC Companion, or full flashing via SEUS (SUS now) are your solutions.
If problem persists, then your battery is defected probably.
Click to expand...
Click to collapse
what is a full flashing ?
and what is the best way to make it ?
sorry but i am new to the android OS
and i also experience heating in the upper zone after a short wi-fi usage for 30 miutes or maybe after a long phone call for 15 minutes
i power off my phone at 70-80% to save power and when i start it again it suddenly turns out to be 1%
read this post
might be useful
http://forum.xda-developers.com/showthread.php?t=1312398
hossein7292 said:
read this post
might be useful
http://forum.xda-developers.com/showthread.php?t=1312398
Click to expand...
Click to collapse
but this is for those who downgraded from 2.3.4 to 2.3.2
is this problem caused by updating to the 4.1.B.0.587 and if so does downgrading to GB solve this or there is some hope with ICS :crying:
before i updated last time the phone was amazing but now it is doomed
Can you try installing a generic .587 firmware?
You can download it here:
Generic Trade Central Europe 1 (4.0.4) (1254-2716)
https://hotfile.com/dl/167361348/43349db/LT18i_4.1.B.0.587_(1254-2716).ftf.html
You can flash this using Flashtool, if you need any help with it I will write you short and easy to understand instructions.
But first download the Sony Update Service and flash your phone over the official software. It's easy to use and all the instructions are within the software so you dont have to search for them. If the problem doesn't go away with sus repair try to flash a rom with Flashtool.
malimukk said:
Can you try installing a generic .587 firmware?
You can download it here:
Generic Trade Central Europe 1 (4.0.4) (1254-2716)
https://hotfile.com/dl/167361348/43349db/LT18i_4.1.B.0.587_(1254-2716).ftf.html
You can flash this using Flashtool, if you need any help with it I will write you short and easy to understand instructions.
But first download the Sony Update Service and flash your phone over the official software. It's easy to use and all the instructions are within the software so you dont have to search for them. If the problem doesn't go away with sus repair try to flash a rom with Flashtool.
Click to expand...
Click to collapse
thank you
I have repaired using pc companion what is the next step ?
how can i flash a rom ?
and i have successfully rooted my device

dead boot my xperia play.. help

is there a chance to repair my xperia play even if its dead.? the repairman said that its dead boot.. they can't repair it.. (((
please if you have a solution please tell me.. (((
bumblegee09 said:
is there a chance to repair my xperia play even if its dead.? the repairman said that its dead boot.. they can't repair it.. (((
please if you have a solution please tell me.. (((
Click to expand...
Click to collapse
What is "dead boot"?
Does phone vibrate when powered on?
Any lights on led?
What happened when you plug it PC? (nothing, something...)
What happened when you press search or back and plug it in pc?
What is your model? i,a,at,x?
How your phone died in first place?
Do you have locked/unlocked bootloader?
What was latest firmware/rom installed on phone?
did you overclock it before it died?
If you just saying "help me, my Play is dead" and not providing any info, then no one will be able to help you. Even worse, no one will be willing to even bother asking questions that you should say in first place...
And yes, one of reason your Play don't work is that motherboard is dead, so no one can help you. Just be ready for that answer even if you don't like it
Bakisha said:
What is "dead boot"?
Does phone vibrate when powered on?
Any lights on led?
What happened when you plug it PC? (nothing, something...)
What happened when you press search or back and plug it in pc?
What is your model? i,a,at,x?
How your phone died in first place?
Do you have locked/unlocked bootloader?
What was latest firmware/rom installed on phone?
did you overclock it before it died?
If you just saying "help me, my Play is dead" and not providing any info, then no one will be able to help you. Even worse, no one will be willing to even bother asking questions that you should say in first place...
And yes, one of reason your Play don't work is that motherboard is dead, so no one can help you. Just be ready for that answer even if you don't like it
Click to expand...
Click to collapse
yes it vibrate when i try to pwer it on..
when i plug it led turn green
when i plug it to pc there's something.. like a sound when it is being detected and disconnected.
only flash mode i think..
r800i
when i try to update it to latest version
i dont what bootloader is.. (sorry i'm noob.. it's just my firstime)
2.3.3 i think,, gingerbread..
no
thank you for your time and for trying to help me.. its my first time here in forum
Did you ever try to flash you're phone via sus or flashtool? Dead boot state needs ressurection (JTAG)
Sent from my SK17i using xda app-developers app
bumblegee09 said:
yes it vibrate when i try to pwer it on..
when i plug it led turn green
when i plug it to pc there's something.. like a sound when it is being detected and disconnected.
only flash mode i think..
r800i
when i try to update it to latest version
i dont what bootloader is.. (sorry i'm noob.. it's just my firstime)
2.3.3 i think,, gingerbread..
no
thank you for your time and for trying to help me.. its my first time here in forum
Click to expand...
Click to collapse
Well, good news, you Play is not tottaly dead (green light means battery is charging and full)
Do you have drivers installed for phone?
-Try the following:
press and hold back button and while keeping it press connect usb to PC. Now right click on "my computer" and choose "manage". click on "device manager". Do you see anything named "sony" there. What exactly does it say? (something like sa102, unknown,etc...)
-Did you try to flash stock firmware with flashtool?
Guide where to download and use it can be found in thread [GUIDE][18th Dec][4Noobs] Flashing A FTF File Using Flashtool
And you can download firmware from Xperia Play Index - ROM'S, FIRMWARE, KERNEL'S, GUIDE'S, THEMES, MOD'S second post, choose file named R800i_4.0.2.A.0.79.ftf
-Did you tried to repair with PC companion?
You can download it from Sony's site
-Did you tried repair with Sony update service?
You can find it here
epipok said:
Did you ever try to flash you're phone via sus or flashtool? Dead boot state needs ressurection (JTAG)
Sent from my SK17i using xda app-developers app
Click to expand...
Click to collapse
i did try via flashtool and the repairman try sus i think.. he said it is dead boot.. he also said that JTAG something.. i dont know what JTAG is and where can i get or do it.. is it expensive.? coz i don't have that much money
Bakisha said:
Well, good news, you Play is not tottaly dead (green light means battery is charging and full)
Do you have drivers installed for phone?
-Try the following:
press and hold back button and while keeping it press connect usb to PC. Now right click on "my computer" and choose "manage". click on "device manager". Do you see anything named "sony" there. What exactly does it say? (something like sa102, unknown,etc...)
-Did you try to flash stock firmware with flashtool?
Guide where to download and use it can be found in thread [GUIDE][18th Dec][4Noobs] Flashing A FTF File Using Flashtool
And you can download firmware from Xperia Play Index - ROM'S, FIRMWARE, KERNEL'S, GUIDE'S, THEMES, MOD'S second post, choose file named R800i_4.0.2.A.0.79.ftf
-Did you tried to repair with PC companion?
You can download it from Sony's site
-Did you tried repair with Sony update service?
You can find it here
Click to expand...
Click to collapse
thank you for the good news.. actually the repairman said that only JTAG can repair this.. but i think its so expensive.. i don't have much money..
i see it under device manager>usb controller>SEMC flash device.. do i have to update drivers.?
yes i tried to flash stock firmware.. its says that its finish that i unplug my phone and then open it.. but still only vibrates..
i tried it with PC Companion it says that i have a modified software. and in sony update is also like that..
bumblegee09 said:
thank you for the good news.. actually the repairman said that only JTAG can repair this.. but i think its so expensive.. i don't have much money..
i see it under device manager>usb controller>SEMC flash device.. do i have to update drivers.?
yes i try to flash stock firmware.. its says that its finish that i unplug my phone and then open it.. but still only vibrates..
i tried it with PC Companion it says that i have a modified software. and in sony update is also like that..
Click to expand...
Click to collapse
Hm, if PC Companion don't work, try Sony's Emma Software
But i am in doubt that you can repair it yourself if Emma doesn't work
Bakisha said:
Hm, if PC Companion don't work, try Sony's Emma Software
But i am in doubt that you can repair it yourself if Emma doesn't work
Click to expand...
Click to collapse
if this doesn't work maybe i have no choice but to repair it via JTAG that repairman says.. but it's expensive
do you know where can i find JTAG.?
thank u so much for your help Bakisha
bumblegee09 said:
if this doesn't work maybe i have no choice but to repair it via JTAG that repairman says.. but it's expensive
thank u so much for your help Bakisha
Click to expand...
Click to collapse
It is not impossible, but as i said, for you could be very difficult (since you don't know much about Play's hardware and it's probelms)
As FaiselW said, try also to relock bootloader.
Bricking is common fault when doing OTA update on unlocked bootloader
Check this thread also, it might help you
http://forum.xda-developers.com/showthread.php?t=1252019
Bakisha said:
It is not impossible, but as i said, for you could be very difficult (since you don't know much about Play's hardware and it's probelms)
As FaiselW said, try also to relock bootloader.
Bricking is common fault when doing OTA update on unlocked bootloader
Check this thread also, it might help you
http://forum.xda-developers.com/showthread.php?t=1252019
Click to expand...
Click to collapse
i will do what you suggest.. thank you for your effort Bakisha..
sorry for the noob question but what is OTA and bootloader.? what is difference between unlocked and locked bootloader.? sorry again fir noob question..
bumblegee09 said:
i will do what you suggest.. thank you for your effort Bakisha..
sorry for the noob question but what is OTA and bootloader.? what is difference between unlocked and locked bootloader.? sorry again fir noob question..
Click to expand...
Click to collapse
OTA update - over the air update
For bootloader, use google...
Sent from my R800i using xda app-developers app
hi i have xperia m i tried to root but now it just shows the booting wave only ...
i try to flash it with flash tool but flashtool says debugging is off
what can i do? plz help me ...hope u r
thank u

Hard Bricked, only white light blinks while connecting to PC

First unlocked bootloader,flashed TWRP, was flashing RR,,,>>Got error
Second Again Flashed Stock ROM, Flashed OTA.zip via adb sideload,phone rebooted>>Phone got dead
Only white light blinks while connecting to PC.
Reached Service centre, they saying warranty voided pay 75% of your phone(INR 16999) to get new motherboard replaced.
Saw many threads from XDA mai forum,tried too, but was unsucessful
Please Help
vaibhavxol said:
First unlocked bootloader,flashed TWRP, was flashing RR,,,>>Got error
Second Again Flashed Stock ROM, Flashed OTA.zip via adb sideload,phone rebooted>>Phone got dead
Only white light blinks while connecting to PC.
Reached Service centre, they saying warranty voided pay 75% of your phone(INR 16999) to get new motherboard replaced.
Saw many threads from XDA mai forum,tried too, but was unsucessful
Please Help
Click to expand...
Click to collapse
Where did you go wrong?
Did you flash an older stock ROM than which was installed in your phone before you unlocked BL?
Was the RR file completely downloaded? What error did you get while flashing RR?
vaibhavxol said:
First unlocked bootloader,flashed TWRP, was flashing RR,,,>>Got error
Second Again Flashed Stock ROM, Flashed OTA.zip via adb sideload,phone rebooted>>Phone got dead
Only white light blinks while connecting to PC.
Reached Service centre, they saying warranty voided pay 75% of your phone(INR 16999) to get new motherboard replaced.
Saw many threads from XDA mai forum,tried too, but was unsucessful
Please Help
Click to expand...
Click to collapse
Why did you flash ota via adb sideload?
Very bad idea - why? Because I bet that ota wasn't meant for your firmware version
Only ever update your phone through the about phone section on a totally unmodified stock rom with stock recovery
Sorry but you will have to take it to a repair shop to either get it reimaged or get a new board that has the firmware already on it
vaibhavxol said:
First unlocked bootloader,flashed TWRP, was flashing RR,,,>>Got error
Second Again Flashed Stock ROM, Flashed OTA.zip via adb sideload,phone rebooted>>Phone got dead
Only white light blinks while connecting to PC.
Reached Service centre, they saying warranty voided pay 75% of your phone(INR 16999) to get new motherboard replaced.
Saw many threads from XDA mai forum,tried too, but was unsucessful
Please Help
Click to expand...
Click to collapse
Just recovered from the same situation lol [emoji23].... You've to flash Albus blanflash ... There's guide on the necessary steps on another hard brick recovery thread on XDA
Sent from my XT1686 using Tapatalk
Repaired
sandy108 said:
Just recovered from the same situation lol [emoji23].... You've to flash Albus blanflash ... There's guide on the necessary steps on another hard brick recovery thread on XDA
Sent from my XT1686 using Tapatalk
Click to expand...
Click to collapse
Now can i get back to stock rom or default bootloader ?
And pplease tell which rom you currently using ?
psychopac said:
Where did you go wrong?
Did you flash an older stock ROM than which was installed in your phone before you unlocked BL?
Was the RR file completely downloaded? What error did you get while flashing RR?
Click to expand...
Click to collapse
I repaird it, have albus bootloader in it
RIP Moto G5's Bootloader Partition
This happened to me too and the only fix was the Warranty replacing the entire Motherboard.
U can try Qualcomm mode (qfil) or blank flash but motorola doens't have released that files (and never will)
CypherPotato said:
RIP Moto G5's Bootloader Partition
This happened to me too and the only fix was the Warranty replacing the entire Motherboard.
U can try Qualcomm mode (qfil) or blank flash but motorola doens't have released that files (and never will)
Click to expand...
Click to collapse
So how much did replacing it cost?
sandy108 said:
So how much did replacing it cost?
Click to expand...
Click to collapse
0,00 $
Warranty covered it
It's easy, only say that u don't known what happened and (wtf is an bootloader?)
CypherPotato said:
0,00 $
Warranty covered it
It's easy, only say that u don't known what happened and (wtf is an bootloader?)
Click to expand...
Click to collapse
and how vaibhavxol unbricked?
Ellcid01 said:
and how vaibhavxol unbricked?
Click to expand...
Click to collapse
replacing the entire motherboard.
@CypherPotato You seriously achieved that? They didn't check for BL unlock status?
I just bricked mine, still uncertain what happened, left it doing an update (OTA) with a 30-35% battery... dunno if the battery ran out during the update thus bricking it or the update with the unlocked BL did it.
Same situation as described, no response while connected to the PC only a blinking led.
Checking for battery drain issues (also present in the G series) by letting it charge for a while.
But commom, what Moto have in their heads, replacing the whole motherboard seems quite dumb, releasing the files can't be that hard. Loved my old Nexus 5, hardbricked it like 3 times and didn't take 1 hour to find how to undo it.
Nich_F said:
@CypherPotato You seriously achieved that? They didn't check for BL unlock status?
I just bricked mine, still uncertain what happened, left it doing an update (OTA) with a 30-35% battery... dunno if the battery ran out during the update thus bricking it or the update with the unlocked BL did it.
Same situation as described, no response while connected to the PC only a blinking led.
Checking for battery drain issues (also present in the G series) by letting it charge for a while.
But commom, what Moto have in their heads, replacing the whole motherboard seems quite dumb, releasing the files can't be that hard. Loved my old Nexus 5, hardbricked it like 3 times and didn't take 1 hour to find how to undo it.
Click to expand...
Click to collapse
Yeah... Motorola sucks until don't released Osprey (Moto G 2015) blankflash files, since the bootloader is locked for an only and one shipped ROM you cannot update in stock rom anymore, and I don't known the risks of re-locking the bootloader inside an non-shipped stock rom. The best you can do is create an system-dump backup before flashing new roms.
Unlocking the bootloader probally will break all device warranties, because you don't will able to flash another rom anymore.
The unique and unknown solution is reflashing the entire device's memory, that we will need to use the Qualcomm's blank flash files and Cedric blank flash files to rewrite the entire internal memory.
The flashing LED only indicates the device failed to start, but he still alive.
---------- Post added at 09:37 PM ---------- Previous post was at 09:34 PM ----------
I found this tutorial in the internet for fixing an Moto G4 Plus hardbrick, maybe it's possible to Moto G5 too.
http://moto-g4-plus-com-hardbrick-resolvido.webnode.com/passo-a-passo/
The link is in Portuguese, but u can normally translate it.

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