I'm pretty sure I know the answer but I need to hear it from the experts before moving forward. Last week I received a phone call and ignored it. About 30 minutes later I turned the phone on to see who it was and the screen was frozen at the receiving call screen. Strange but ok. Pushed the power button off then on and still frozen. After a battery pull it reboots but doesn't go past the Samsung splash screen. Another battery pull with the same result. I put it on the charger and let it stay that way for a while but no progress. Another battery pull and reboot, though, and now I have a blank screen with the dreaded solid blue light. Can't get into recovery with volume up or down and power...
My phone was rooted and running an older version of Paranoid Android with no issues. I hadn't flashed or really done anything out of the ordinary with it for at least a month. Plus I had just replaced the battery a few weeks ago.
I did take it to the Sprint store and they determined it was a bad charging port. I'm 99% sure that wasn't the issue since I get the same result with a fully charged battery but if that makes them happy then ok. I just received my replacement E4GT in the mail and wanted to see if there was anything I can do to recover some things off of the old phone before I return it. My computer doesn't recognize it and, like I said, I can't get into any recovery. I hate to lose a bunch of photos and videos of the kids but it looks like this is my lesson to start a backup plan. Is there any way I can retrieve anything from the old phone? Thanks for any advice!
tony
In the future use drop box, it can back up all that stuff that we all cherish on your phone.
Maybe jtag?
Pp.
sent from a jellybean filled epic touch.
Ok so if you had Google's sync on then, with auto-instant upload to Google+ then it is backed up in a totally private album. Just log into your google account on your new e4gt. If and only if your lucky, stuff might be there. Or if you had a memory card just plug it into your desktop or laptop and it might just be there.
Sent from my SPH-D710 using xda premium
Thanks for the input. Unfortunately I didn't have G+ sync on and was saving most everything onto the phone instead of the SD card. Stupid mistakes to learn from...
tony
Related
Last night I updated to the latest ics update so I'm on 4.0.4. I've noticed it shuts off by itself occasionally. Even now at work, phone is laying flat and it shut off once. Also this morning driving to work phone was on my dash and it shut off. Both times phone was in sleep mode and I didn't know it shut off completely until I tried to turn screen on with volume keys or power button. I would then of course have to hold down power button to start phone up again. I haven't rooted or anything , I'm stock. I've tried tapping the back by the battery to see if something was loose but nothing happened.
Maybe some of you guys have experienced the same. Will this go away when I start rooting and romming ,or do I have defective hardware?
So no-one? So far I looked online and someone mentioned putting paper under battery to hold it tighter against contacts? I'm trying that but not sure if it's making battery hotter. I'll see if that works.
Also called Google just in case I have to go through the returning process which I hope not to go through this is what they emailed me for my issue.
" Greetings and salutations,
Thank you for contacting Google. It was my pleasure assisting you today. Many issues can be resolved by performing a hard reset by removing the battery or by factory data resetting your device, but first I'd like you to try removing the battery, wiping it clean with lint free cloth, as well as the prongs that connect to the battery itself. Try this a few times, if it does not work this should. Be sure to backup any personal files you may have on the device.
To factory data reset your device, touch the Settings icon from your ‘Home’ or ‘All Apps’ screen, then select ‘Backup & reset’ under ‘Personal.’
If you're unable to get to your Settings menu, follow the steps below:
1. Power down your device 2. Press and hold both volume keys and the power button to enter Bootloader mode 3. Press the volume keys to cycle to the Recovery mode option 4. Press the power button to select Recovery mode 5. From the Recovery mode screen, press and hold the Power button then press the Volume up button. 6. Use the volume buttons to select wipe data/factory reset. 7. Select Yes -- delete all user data. 8. The factory data reset process will now start. Once its finished, select 'Reboot system now.
If for any reason you need to contact us again, please feel free to reply directly to this email or visit our help center at
http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy& policy=hardware
Regards,
The Google Play Team"
I better root and try a Rom asap huh?
I'd say get a replacement for it while you still can.
yeah getting a replacement could be the wisest thing to do
altho if when you received it in 4.0.1 it wasnt randomly shutting then something might've gone wrong with the update so you can unlock your bootloader and flash some ROMs to see how that goes
I definitely want to try some roms before I replace it as I have some time under Samsung's waranty. I also want to gently pull the contacts out a bit with small pliers to see if it holds the battery better. I'll even clean the contacts.
Man I'm hoping it's software ...
SysAdmNj said:
I definitely want to try some roms before I replace it as I have some time under Samsung's waranty. I also want to gently pull the contacts out a bit with small pliers to see if it holds the battery better. I'll even clean the contacts.
Man I'm hoping it's software ...
Click to expand...
Click to collapse
Gently pull the contacts out? Wouldn't that void your warranty? I'd be careful with the hardware if I were you.
Unless your battery contacts on the phone are smashed/deformed, it is unlikely that the battery connection is being physical broken at the contacts. The battery fits fairly snug in the compartment and the contacts stay touching even when the battery is partially removed. Probably no benefit to placing a piece of paper in there. Also keep in mind your NFC is in the battery.
I am also using a "Yakju" device from Google Play. No similar issue on 4.0.4 stock or CM9. At least not this nightly build : )
I actually got the GSM nexus yesterday and I had the exact same problem. The phone powered itself off twice. Once right after I turned it on and again about two hours later. Both times it occurred when I was moving around with the phone.
I pulled the battery and popped it back in a few times and it hasn't happened since.
Sent from my Galaxy Nexus using Tapatalk 2
You guys are probably right. The battery does already feel snug in there.
As I'm reading through forums for my issue, I can't believe how many sgn users are experiencing the same thing I am, some even reboots. Alot of them think it's apps. Good chance I'll exchange for the another device with same issue. I'm starting to wonder if this is why Google dropped the price.
Can't wait to get home and mess with this more. Hopefully I can make it go away.
I had this same problem when I first got mine with random reboots an powering off by itself,after about 2 weeks the problem went away, don't ask me how it seem to magically go away by itself maybe because battery needed time to settle in with the charging process.
Sent from my Galaxy Nexus using xda premium
I'm happy to report, knock on wood, that after I factory reset the phone the problem seems to have gone away. Last night I used the toolkit to unlock bootloader and root, and I flashed cm9 nightly and all is good so far. My only problem now is I dont know which rom to try next
I definitely want something with led customizations like cm9 has, thats just so old school reminds me of a blackberry .
Any suggestions, I guess I can also ask elsewhere.
SysAdmNj said:
I definitely want something with led customizations like cm9 has, thats just so old school reminds me of a blackberry .
Any suggestions, I guess I can also ask elsewhere.
Click to expand...
Click to collapse
I use light flow. It also lets me customize both LED and audio notification per app
harveydent said:
I use light flow. It also lets me customize both LED and audio notification per app
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Click to collapse
I had light flow going when my phone would shut itself off. It doesnt include alot of the apps I use to customize so I'm not the biggest fan of it now. I think the cm9 led customizations is sufficient as it lets you add any of your apps regardless.
Aokp has more features and is most popular so you could try that. Then try paradigm rom. I done use light flow, I just have a few led colors from stock and its enough for me for now. Google voice green, handcent texts blue, and Gmail and calls white. All from the stock apps.
Black ice is good so far. So many different variations of aokp roms I guess, its hard to recommend the "best" one.
hey all-
youve been a great community since ive been around (last december) and i was wondering if anyone had any insight on a problem im having.
I recently got a replacement phone that is refurbished from sprint, because the power button on my old e4gt was completely stuck
when i got the phone i immediately rooted it and went to my usual set up of Blazer 4.1 with the rogue 1.4.1 kernel.
since then ive been having some trouble:
the touchscreen is very wonky, ill be in the middle of texting and it will all of a sudden start selecting things all over the screen. simply turning the screen off and then back on usually works, but ive noticed that the frequency of this is increasing. also the menu home back and search keys all pick and choose when they want to work, and when they dont. sometimes ill press them and they wont work, other times ill be browsing the web and the menu button will start going off and on, without me pressing it.
ive also been experiencing quite a few random reboots, this wouldnt be such a problem however sometimes the phone will just shut off, with the red led light still on, but the screen wont come on when i press the power button. ive also noticed that sometimes the phone will randomly reboot, and then hang on the samsung screen. this has happened a few times at night and caused me to miss class because my alarm didnt go off (lol). when any of this happens i just hold down the power and vol up button to reboot into recovery, and then reboot the phone from there.
the only visible difference i can tell is that under the build number it says: "Blazer v4.1 ~ PI:FG-X^2I^2
i dont remember the last part of that being in any of the previous build numbers; ive been running this build pretty much since it came out, theres just something about the speed, snapiness, and battery life of this gb build that has me hooked.
if anyone knows if these problems are hardware related, or if i just had a bad flash, id greatly appreciate your feedback.
i know this has turned into a long post, but i just have one more question:
i use google play music as my music player, and absolutely love it. my favorite part about it is the fact that i can "download" songs to stay available even when i dont have a data connection, this comes in reallyyyy handy. HOWEVER, i use titanium backup to backup my apps, and when i flash to a new rom and restore play music, it restores all my music, but not the music that i have stored on the device. this is annoying because i then have to wait for a stable wifi connection to download the 500 or so songs that i usually keep on the device. My question is whether or not there is a way to backup all of the cached music, or if i could move the app+app data to my sd card, so i wouldnt have to redownload all the songs when i flash a new rom.
again youve all been a great community and im thankful for all the devs and all the work they do. i apologize for this post being so long, i dont usually post much but when i do ive always gotten the solutions for the problems ive had.
have a great day everyone, and you stay classy san diego
replace
put the phone back to stock and see if these problems still occur. If the do still occur then take it into a service center and have it replaced
ryandoubleu said:
put the phone back to stock and see if these problems still occur. If the do still occur then take it into a service center and have it replaced
Click to expand...
Click to collapse
i wish i could take it to a service center however when i had the battery out of it someone spilled water on the battery so the water damage sticker is now red even though the water never got on the phone.
Brick it and get a new one. They messed up.
Sent from my SPH-D710 using xda premium
Ctanferno22 said:
i wish i could take it to a service center however when i had the battery out of it someone spilled water on the battery so the water damage sticker is now red even though the water never got on the phone.
Click to expand...
Click to collapse
A service center should take the phone apart and check the sticker in the inside. You could also just buy a battery from amazon and use that when taking it in.
sent from MY BAD A$$ ET4G
Will sprit replace a brick phone. Cause I know if you try tweak it and f it up that your fault.
Sent from my SPH-D710 using xda premium
Get android assistant from play. It will allow you to move apps to your SD card. Tools>App2SD
Buy a new battery and send that back with the phone if you continue to have issues
Okay so my T-989 has slowly been dying, RRs, freezing randomly, SD card unmounting on its own and not working for days, Power/Lock Button goes haywire and now my screen is shot. So yeah, I battery pulled it, put the battery back in, booted up my phone and the screen stayed black but with two orange lines at the bottom of the screen. I can press the power button, feel it vibrate, the touch buttons light up, I can email myself and my phone will vibrate, so I know it works, I just cant see anything on the screen. I opened it up and EVERYTHING inside was intact, nothing broken, corroded, etc. I dropped my phone in a full cup of soda in January, pulled the battery out quick, put it in a bowl of rice in my pantry and a day later it was perfectly fine. It started with the problems I mentioned above like end of March/Beginning of April. Now I can't exactly say what caused my phone to start messing up, it could have been the soda, could have been that I've dropped it about 1000 times (Mechanics school, working in construction, partying, longboarding, etc LOL) or could be all of the above. So now my problem is, I have a expensive paperweight that still works but I can't see anything on the screen and it has many of my important files in the internal memory. Me being the impatient and hot headed person that I am, i got so pissed when I realized I don't have a phone anymore, I stabbed it... Now its safe to say I only cracked the glass, the phone still boots up, vibrates etc.
I need help recovering my files that are in the internal memory (Pictures/Videos from October till now, saved documents, etc). My computer recognizes my phone when its plugged in but obviously I cant enable Mass Media/Storage on my phone since i cant see the screen. I don't know of any way to bypass that option, and without that my computer won't show me my internal storage. Idk if this'll help, but its on AOKP, with CWM non-touch recovery version 5.x(i know it started with 5 but I don't remember the rest). I've tried mounting storage via recovery but nothing happens, I'm not even sure if I'm selecting the correct option. I don't wanna keep trying to do that cause I don't wanna mess anything up.
And I guess this also means I'll be leaving this awesome community of Devs, friends, fellow nerds and noobs. Idk what my next device will be and I don't even know when I'll be getting one (I'm actually starting to pack/get ready to move from NYC to Dubai). I always said I would only retire my T-989 if I got the chance to switch to a Note 2 but I guess I'm retiring it without a choice.
BUMP. Anyone? My LCD is shot but the phone works (boots up, etc) and i really just need to find away to get my files saved in the internal memory.
You can pull the files using adb on your computer. Check this thread for more info on how to do it.
I'm not sure what happened with this phone but yesterday out of the blue it started doing a few random strange things. It will make the little beep like it's been plugged in when it hasn't and will say charging. The screen will come on, and then usually it will not time back out. Also this stupid vlingo app that I can't seem to remove keeps turning itself on. My phone is answering on speaker automatically even though I don't want it to.
Anyway, this phone is rooted. Unfortunately, I rooted it when I first got it quite some time ago and I don't remember which kernel or rom I have. I've been gone for a really long time from here and I'm just not sure what the easiest way would be to fix this. Any input would be really appreciated. I just don't wanna lose my contacts and apps and stuff. I have titanium backup but I have not run a new backup yet bc I'm not sure what the source of the problem is. I don't wanna back something up and then restore the problem again.
Use titanium backup to remove apps. Check your charge port for dust or bent pins.
Sent from my SPH-D710 using xda premium
it's more than just an app, the whole phone is acting up, I need to either factory reset the phone or apply a new rom/kernel or something, simply removing an app isn't going to fix what is going on. I cannot get the phone to work normally. I'm not sure what all I can do
Well you were not and still am not being specific at all. Remove vlingo with TB and that will solve your issues with that. Make sure you don't have any shorted pins in your charge port or excessive dust and that may or may not be the culprit for that random charging while not charging and answering on speaker issue. It is up to you to diagnose your phone and do what you think will work. I nor anyone else is going to help you if you don't want to help yourself. It is YOUR problem. I have given advice, take it or leave it. If you want a new ROM, go find one that suits your needs, read and understand the OP of your chosen ROM and flash it. We are not going to just give you what you want. You obviously know how to read. Take advantage of that.
Sent from my Nexus 7 using xda premium
Sent from my SPH-D710BST using xda premium
I am really sorry, I can assure you that I did not mean to come off rude in any way. I think you read what I wrote differently than how it was meant when I wrote it. I do appreciate you taking the time to respond and I'll try to be a little more clear.
I did remove the app using TB, thank you for that tip, but there is i think another voice app that is now popping up instead, I will try to remove that one as well but I havent done that yet because I wanted to find out if that was the way I should go. What I meant about it not being just the one app being the problem is that so many problems seem to have started all at once. These are the problems that have started over the last 2 days.
The lock screen now rotates, it used to be stationary
the phone answers on speaker, when I take it off speaker it occasionally reverts back to speaker
The screen turns on by itself and doesn't time back out, it stays lit until I hit the button
when I type a text message this other voice app now pops up and i have to close it to return to typing the text, and it happens over and over
When the phone is not plugged in I hear the sound that it makes when I plug it in, and it says charging, then later it goes back to battery, then back to charging (i did check the prongs and I don't see anything bent)
So like I said it's a lot of stuff that just came all of a sudden, And I'm not sure if I'm better off removing apps or starting over with a factory reset, or if I should flash the phone with a different rom. Like I said basically after I rooted the phone I for the most part just used the phone for the next almost 2 years, I wasn't really testing a lot of roms or anything like that so I'm just a little unfamiliar with how to proceed from this point.
So, I had my S3 in the cargo pocket of my pants, knelt down and must have tweaked the device just enough to crack the glass. It's a tiny crack that goes from the lower left side, to the southeast, for about 3'4", then south, for the last 1'4". Now, however, the screen is completely dark, and doesn't respond to touch.
The phone does work; however, with a catch. I can boot it up, see the hardware keys light up, and hear the first vibration for my notification of whatever it is, but within a few minutes of a cold boot, the device heats up very quickly and it never did that before. I have the last stable SlimBean on it, overclocked to 1726 or whatever the number is, but undervolted by -50mV I believe...and it's never been this hot, except when messing around with massive overclocks like a year ago.
I am curious if there's a way to harvest my texts, contacts, pictures, etc. Not all of these are stored on my SD. I know some are on the internal storage due to my not realizing it after flashing so many ROMs, and such. I just want my stuff back. I don't have a Samsung account and I don't know if ADB is enabled or not. I also oon't know anyone else with an S3, and even if I did, I don't know that they'd agree to let me try to plug their screen into my device.
I have a Note 3 on the way, so being without a phone isn't a huge issue. Any suggestions?
Odin a non-touch recovery and make a nand to external sd. You can restore text from a nand using Nandroid Manager.
Edit: didn't see the dark screen part. But if your are using Slim you can try the adb. In some AOSP adb is on by default.
Sent from my SPH-L710
If it helps, I'm using SlimBean on 4.3.1 I believe it was. The download I need is directly from Google, err, Android, for the developer tools or whatever it's called, yes? I probably also need the Samsung phone drivers, if I recall? Sorry, I just installed Win 8.1 so I lost all the software I had prior and haven't gotten around to figuring out what I need yet.
All right, so I was able to pull files from internal storage and my SD by plugging the device in after powered on. I managed to grab the contacts, telephony, and mmssms DB and DB-journal files using ADB. Luckily USB debugging was enabled, allowing ADB to work.
Hopefully those DBs will allow me to extract the info I need to restore everything. I know I can't just drop them onto my soon-to-arrive Note 3 (ETA a few hours) and expect them to work. I wonder if the SMS Contacts backup app I used would be able to pull the data and then I can import it. We'll see!
Anyway, now I'm going to try and flash full stock MD4. I know awhile back I flashed a MD4 full stock unrooted with Odin and had the added benefit of resetting the flash counter during the process. Can this be done on a phone with no display/touch? All the threads I've seen say to use CF's TriangleAway app, but I didn't have to use the Google Play app before, if I recall.
I then plan to sell the phone to anyone who wants to buy it. It's still in great shape and the battery holds enough charge to last me about two days of little to moderate use with airplane mode enabled overnight. 32 GB SD not included. PM me if interested. Until then, I'm going to try to sell it locally first, then on eBay.
S3 still available if anyone's interested. PM for info.
Sent from my SM-N900P using Tapatalk