Proximity Sensor Issue - T-Mobile Samsung Galaxy Note II

Hi guys,
I have issues with my proximity sensor, the problem is that when i block it with my hand and remove it, my phone thinks that my hand is still over it until I move it under a lamp.
I tested this by dialing *#0*# into the dialer, selecting the "Sensor" test, and then placing my hand over the phone and then the screen turns yellow, and the phone vibrates and under the Proximity Sensor, the value under PROXIMITY remains at 1.0. Then when I move the phone under a desk lamp, the phone stops vibrating and the value returns to 0.0 and the background to the color of white.
This is in a room of about 28-31 lux as is displayed under Lights Sensor on the same screen, and the lamp which i use to turn off the vibration and set PROXIMITY to 0, registers ~1050 lux (I'm sure brightness has nothing to do with this issue).
This is causing problems during calls because I can't use the phone, once I place the phone to my face and must wait for the other person to hang up. Or in the most recent case, for T-Mobile voicemail to ask 3-4 times for me to enter in my passcode before it finally hung up on me.
This is a relatively recent problem, I've had this phone since October 29th (3 days after its release) and I suspect it might be an issue with the latest update. Anyone else have this problem?
Thanks guys!

This may not be a reply you want to hear! I would say a factory reset is in order. I had the same problem on an S3 and a factory reset fixed it after an update.
Good luck!
Sent from my SGH-T889 using xda premium

awrnsmn said:
This may not be a reply you want to hear! I would say a factory reset is in order. I had the same problem on an S3 and a factory reset fixed it after an update.
Good luck!
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
Thanks for the reply! Any reply is better than none . And I'd rather factory reset than try Samsung support, so at least it might be fixable.
Thanks again!

Did it solve your problem?
Sent from my SGH-T889 using xda premium

awrnsmn said:
Did it solve your problem?
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
Haven't had time to factory reset yet, I'll be flying home tonight from a trip, so maybe over the next couple of days. I didnt seem to have a problem this morning though... so we'll see
Sent from my SGH-T889 using xda app-developers app

Related

Unlock screen shifted

Anyone else having this same issue where your unlock screen shifts so that not all the number pad is visible to unlock the phone? I keep having this happen to me.
I'm completely stock
http://imageshack.us/photo/my-images/827/screenshot2012080409201.png/
konga056 said:
Anyone else having this same issue where your unlock screen shifts so that not all the number pad is visible to unlock the phone? I keep having this happen to me.
I'm completely stock
http://imageshack.us/photo/my-images/827/screenshot2012080409201.png/
Click to expand...
Click to collapse
Time to root!
Whoa. I never even knew you could get the number pad to show up on the lock screen. I have had my lock screen sift before. It happened once about 2 weeks ago. I just reset the phone and it hasn't happened since. Is this something that keeps happening to you?
Unfortunately this happens quite often and requires me to reboot the phone to unlock it.
I had this issue once with the pattern lock as well. Shifted up and right leaving only the lower left exposed and had to reboot.
Sent from my SGH-T999 using xda app-developers app
+1 it's happened to me a few times. Had to restart phone to get it properly aligned again.
Sent from my SGH-T999 using xda app-developers app
Yup.happens here to..... once in a while
Sent from my SGH-T999 using xda premium
konga056 said:
Anyone else having this same issue where your unlock screen shifts so that not all the number pad is visible to unlock the phone? I keep having this happen to me.
I'm completely stock
http://imageshack.us/photo/my-images/827/screenshot2012080409201.png/
Click to expand...
Click to collapse
This has never happened to me on the lock screen personally, but my girl had this happen to her phone randomly one day at work and afterwards she found out her IMEI code on the phone had been blocked, had to send it back in for a replacement.
It's possible if you lose your data connection under certain conditions this may happen. I'm assuming this might also occur if the screen turns on while trying to change it's orientation as this has happened to me in certain programs which required a reboot to fix (this occurred while reading during the 5 second period between the screen shutting off automatically and the screen locking therefore the screen had not yet locked before it was turned back on).
Yes, have had it happen to be as well. Am rooted. Reboot seems to be the only solution.
Sent from my SGH-T999 using Tapatalk 2
Happened to me once too, and I'm stock, just a glitch

proximity sensor always on

Hi guys m facing a strange issue. I have observed that sometimes my proximity sensor remains on. I tried to find out the app causing it by Force Stopping each app one by one but that doesn't solve the problem. .
I am not using any motion like quick glance which uses the sensor or any other app like turning the screen on off (eg smart cover etc)
only a reboot fixes this issue but after sometime (say few hours or 1-2 days) the sensor turns on. . Can you suggest me what else shall I do? coz m observing more than normal battery drain in stand by mode. . Please help!
Sent from my GT-N7100
Try turning off "quick glance" under settings--> motion.
Sent from my GT-N7100 using xda app-developers app
bkgoyal said:
Try turning off "quick glance" under settings--> motion.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
kuberchib said:
....
I am not using any motion like quick glance which uses the sensor...
Sent from my GT-N7100
Click to expand...
Click to collapse
So it helped a lot are you using custum rom or stock? With stock I only have this on when quick glance on. I helped a lot too :s
Kalgan :s
m using stock rom and kernel...and I am not using quick glance..my phone's proximity sensor remains on even when the screen is on (unlike quick glance)
Sent from my GT-N7100
I have the same bug... only a reboot solves it.
mdalacu said:
I have the same bug... only a reboot solves it.
Click to expand...
Click to collapse
at least m not alone
Sent from my GT-N7100
me too same here dagnamit
I too have noticed it and posted it on a thread also
I also notice this..only now i came to know that it is proximity sensor..will appear as a dim red right and if it stays on, it turns off only if restarted..might be a bug..should we report it to samsung so that they will fix it in updates?
I have noticed one thing that after 2+ or more (random) days of usage if I receive/make a call the sensor doesn't turn off. .might be this is a s/w bug. .but this is what I have noticed after closely monitoring my phone. .
Sent from my GT-N7100
I've noticed this too! Didn't know the dim red light was proximity sensor. But i've noticed it only twice (with battery below 40% on both occasions).
Viber has a known bug that cause the proximity sensor to be always on. If you uses it, u need to update to the latest version i think its v2.2.3.109.
antt00 said:
Viber has a known bug that cause the proximity sensor to be always on. If you uses it, u need to update to the latest version i think its v2.2.3.109.
Click to expand...
Click to collapse
Viber's bug was fixed months back and I have the updated version too
Sent from my GT-N7100
Got the same thing, however i didn't notice it affecting battery life whatsoever, still an awesome battery life.
Still, I would love to see what's the cause of this and how to resolve it.
Sent from my GT-N7100 using xda premium
I have the same problem
I don't know y but I turned off "Increase volume in pocket" in settings and rebooted my device and the problem didn't return since last 4 days. . strange!
Sent from my GT-N7100
Its on on all gn2 i have seen. Im getting 8hrs screen on time so i dont really care if it stays on as long as its not affecting my battery i'm happy
Sent from my GT-N7100 using xda premium
kuberchib said:
I don't know y but I turned off "Increase volume in pocket" in settings and rebooted my device and the problem didn't return since last 4 days. . strange!
Sent from my GT-N7100
Click to expand...
Click to collapse
Even though I first got this proximity sensor bug after I turned on "increase volume in pocket" (only 1 time so far), I'm pretty sure it's not related, because I did a few tests and as far as I could tell the phone increases the volume based on its position (and possibly movement) in the second it receives the call. If it's vertical (like in a pocket), or on its side (like in a bag), when you get a call, it will increase the volume. If the phone is horizontal, like on a table, and starts ringing, the volume doesn't increase, and it won't increase even if you pick it up and move it around while it's ringing.
I also thought initially that it uses data from the proximity sensor, but I tested and it doesn't care if it's covered or not when the phone rings, it appears to use data from the accelerometer/gyro exclusively.
I'm try turn all motion off right now. Let see if it can solve the problem
I have the same problem.
I resolve it by pressing volume up + home + power.
Let it restart and so far after about 1mth+ did not encounter this issue any more.
Hope this help :fingers-crossed:
i have the same problem
all motions are off
and still have it random....only restart to close the sensor

Galaxy note 2 intermittently has white horizontal light flashes at bottom of screen

Hi all,
I bought 2 units of SGN2 recently and found out that sometimes during from sleep to awake or from lock screen to unlock screen, there is a line of white light flashes across my screen horizontally at the bottom just above the home button. To be sure on the problem, I had tried out 4 more units of SGN2. 2 from my friends and 2 from shops display units and they all having same symptoms. Had sent back to Samsung service center and they had my phone formatted and reloaded software. Also done a full factory reset but still not resolve. Does anyone else seeing this symptoms? Is this a software issue? by the way, my phone is not rooted and still using original stock rom 4.1.1 Jelly bean.
Please advice. ...
Thanks
Six Liu
Sent from my GT-N7100 using xda app-developers app
I got this problem but its the ripple effect I think?
Hi,
I hope it's software issue. It's not so bad but sometimes it's annoying. What's ripple effects?
Thanks
Sent from my GT-N7100 using xda app-developers app
Yes i have the same screen flashing problem sometimes when i unlock the screen and am usin ripple lock screen
Think its a software glitch cause lots of people r experiencing it
Should besolved in the next update
hi there,
yes, i had the same problem too. hopefully is a software glitch instead of a hardware problem. cause i found on the net one guy had this problem at first, then the problem became worst and it's a LCD problem. anyone tried switching off the ripple effect at the lockscreen and did the problem solved? thanks
Sent from my awesome Galaxy Note 2 using a freaking paid forum app.
wow, thought I was the only one experiencing this. Hope there's an update on this one. Will try calling Samsung about this.
Me too
Hi,
Had try not using the ripple effects. Its the same. However, I had raised this issue to Samsung and their service personnel replied to me that it was a software issue. Ask me to wait for next software update. Anyone who has this same issue should highlight to Samsung too. Hope there is a fast fixed.
Sent from my GT-N7100 using xda app-developers app
Hi,
To make all more understand on the issue i faced. Please refer to the video attached....focus on the bottom screen near the home button and witness the light flashes through during sleep to awake and lock screen to unlock screen.http://youtu.be/zB5FkxRZ4EI
Same here and it is not happening very often...
I'm facing the same issue and now it is happening very often... I believe they samsung need to do some thing about it..
sixliu said:
Hi all,
I bought 2 units of SGN2 recently and found out that sometimes during from sleep to awake or from lock screen to unlock screen, there is a line of white light flashes across my screen horizontally at the bottom just above the home button. To be sure on the problem, I had tried out 4 more units of SGN2. 2 from my friends and 2 from shops display units and they all having same symptoms. Had sent back to Samsung service center and they had my phone formatted and reloaded software. Also done a full factory reset but still not resolve. Does anyone else seeing this symptoms? Is this a software issue? by the way, my phone is not rooted and still using original stock rom 4.1.1 Jelly bean.
Please advice. ...
Thanks
Six Liu
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Same problem here. This phone will die right after the warranty. TELUS CANADA.
ap70 said:
Same problem here. This phone will die right after the warranty. TELUS CANADA.
Click to expand...
Click to collapse
I have to say, my phone died 2 years after. Exactly that.

Screen turning on by itself

When I press the power button on my phone and put it down (whether it be a few inches or a few feet away) it will turn itself on for no reason. I have installed various air-push detectors, I have tried cleaning the USB port (note this phone isn't even a month old in my hands) but nothing is working. If you know what's going on and or how to fix it let me know. I'll post updates if I get it fixed.
I've had that happen many times and even after running a logcat I've never figured out what caused it. Sometimes an app requesting su has been the culprit but most of the time I have no idea.
So you never fixed it? I'll try auto granting and using logcat
Sent from my Galaxy Nexus using xda premium
I recently had this happening because i enabled the alarm in tunein app. Have not had one screen on issue since i disabled it again.
Reminds me i have to enable it again if i dont want to oversleep tomorrow
Hope that helps somehow
Sent from my Galaxy Nexus using xda premium
grognaz said:
I recently had this happening because i enabled the alarm in tunein app. Have not had one screen on issue since i disabled it again.
Reminds me i have to enable it again if i dont want to oversleep tomorrow
Hope that helps somehow
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
i disabled the alarm and as soon as i was going to say it might have worked, i turn my phone off and literally a second later it turned back on
well in that case you probably have to disable one app at a time and test for a day or so to figure out which one causes the wake up:banghead:
my screen on returned with the enabled tunein alarm option. i wrote them a support ticket and hope they will adress that issue as fast as possible.
Sent from my Galaxy Nexus using xda premium
Yep, it's an app causing the issue. AudioGuru used to do it to me (whenever it changed profile the screen would light up). Since the latest version it no longer does it
Nosia said:
When I press the power button on my phone and put it down (whether it be a few inches or a few feet away) it will turn itself on for no reason. I have installed various air-push detectors, I have tried cleaning the USB port (note this phone isn't even a month old in my hands) but nothing is working. If you know what's going on and or how to fix it let me know. I'll post updates if I get it fixed.
Click to expand...
Click to collapse
it is caused by an application. usually caused by live wallpapers. install dr.web antivirus scan, remove suspicious app. :good:
grognaz said:
well in that case you probably have to disable one app at a time and test for a day or so to figure out which one causes the wake up:banghead:
my screen on returned with the enabled tunein alarm option. i wrote them a support ticket and hope they will adress that issue as fast as possible.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
EddyOS said:
Yep, it's an app causing the issue. AudioGuru used to do it to me (whenever it changed profile the screen would light up). Since the latest version it no longer does it
Click to expand...
Click to collapse
samersh72 said:
it is caused by an application. usually caused by live wallpapers. install dr.web antivirus scan, remove suspicious app. :good:
Click to expand...
Click to collapse
ok thanks for the tips guys, ill find the culprit :good:
ok peeps been searching this for a week now n ive solved i have htc one s n screen random turns on .its one of 2 things no1 is usb port clean it out n blow dust out of it and no2 is change your recovery I guarantee one of these is the issue to check if it is usb port put charger in n wiggle it if it comes on its that if not change it recovery

Vibration stops working

I've had my g3 for a couple days now but twice I've noticed the vibration will stop working. Everything is turned on for vibration but still no go. A reboot fixes everything. Anyone else seen this?
Sent from my LG-D851 using XDA Premium 4 mobile app
polo79 said:
I've had my g3 for a couple days now but twice I've noticed the vibration will stop working. Everything is turned on for vibration but still no go. A reboot fixes everything. Anyone else seen this?
Sent from my LG-D851 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I've had the same thing happened to me twice. The only work around I know of is to reboot the phone. After a few times, I haven't had it happen again (fingers crossed).
Hopefully it stops then but I have a feeling it will come back
Sent from my LG-D851 using XDA Premium 4 mobile app
This happened to me once about 5 days ago. Thought it was just a fluke, but it happened again earlier today. After restarting, it happened again about 45 minutes after the restart... I'm already on my second G3... I don't want to have to exchange it again
Mine did this too
Sent from my LGLS990 using XDA Premium 4 mobile app
t1m1t said:
This happened to me once about 5 days ago. Thought it was just a fluke, but it happened again earlier today. After restarting, it happened again about 45 minutes after the restart... I'm already on my second G3... I don't want to have to exchange it again
Click to expand...
Click to collapse
I think it's safe to assume it is software related. If a reboot didn't fix it then I would think hardware.
Sent from my LG-D851 using XDA Premium 4 mobile app
Keeps happening to me also every few days, no idea why.
Happened to my D852. Likely a software issue. I doubt exchanging will do anything.
I haven't had this issue on either of my two G3's, but I'm just tossing some steps out there to see if it might resolve it without rebooting.
Did you try the notification panel button to put it into Vibrate then back to Sound to see if it forces the Vibrate again? Also pushing it into Vibrate causes the phone to Vibrate as you do it. If vibrates doing that, you can assume it's a software issue and not a hardware issue.
Also, in the Settings menu under Sound, did you try checking the Vibrate Strength menu? Perhaps moving those slides might jolt it back or reset it via software without you having to reset your phone.
Just some ideas to see if perhaps using the UI might awake the software settings without rebooting everything to fix it. :silly:
JustLok said:
I haven't had this issue on either of my two G3's, but I'm just tossing some steps out there to see if it might resolve it without rebooting.
Did you try the notification panel button to put it into Vibrate then back to Sound to see if it forces the Vibrate again? Also pushing it into Vibrate causes the phone to Vibrate as you do it. If vibrates doing that, you can assume it's a software issue and not a hardware issue.
Also, in the Settings menu under Sound, did you try checking the Vibrate Strength menu? Perhaps moving those slides might jolt it back or reset it via software without you having to reset your phone.
Just some ideas to see if perhaps using the UI might awake the software settings without rebooting everything to fix it. :silly:
Click to expand...
Click to collapse
Yep, I tried switching sound modes to quiet, to vibrate, to sound again; and I still can't get vibration to work until a proper reboot.
I have the same issue happening randomly. Has to be software related. Wouldn't stress much on it. I'm sure it will be fixed in a future update. Seems to be a global issue.
And now it happened to me =( I thought it was from deleting bloatware (Stock F400S 10k) but after restarting all work.... I'm thinking about selling G3 for Meizu MX4
JustLok said:
I haven't had this issue on either of my two G3's, but I'm just tossing some steps out there to see if it might resolve it without rebooting.
Did you try the notification panel button to put it into Vibrate then back to Sound to see if it forces the Vibrate again? Also pushing it into Vibrate causes the phone to Vibrate as you do it. If vibrates doing that, you can assume it's a software issue and not a hardware issue.
Also, in the Settings menu under Sound, did you try checking the Vibrate Strength menu? Perhaps moving those slides might jolt it back or reset it via software without you having to reset your phone.
Just some ideas to see if perhaps using the UI might awake the software settings without rebooting everything to fix it. :silly:
Click to expand...
Click to collapse
I have had this happen once a day at least for the last few days.. A reboot does fix it.. But that doesn't seem to be a solution in the long term to me. I tried the messing with the sounds from the settings menu as well as trying different vibration patterns nothing works.. Its driving me nuts.

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