[Q] MTP Driver Install Fail - AT&T, Rogers, Bell, Telus Samsung Galaxy S III

Hi all,
Got my new S III on Jan. 1. Love it. Gave me an opportunity to use my old Cappy to experiment with. Flashed a couple of ROMS already and really love it. OK..so here's the problem. The only thing I have done with the S III is root it using the QCOM Toolkit. When I downloaded the drivers and plugged in phone it said that if a device number was showing that all drivers had installed. Don't really know if the MTP driver loaded at that time or not...but the device number was there and I proceeded to root the phone. Now when I try to connect to PC I get the dreaded MTP driver failed error message. Did a TON of research on this and tried EVERYTHING...still no joy. I am running Windows 7 Home Premium and even tried using my XP Pro machine...still no joy. Would love to flash a ROM on the new S III but no way to copy to SD card without PC connection.
Phone is A T&T SGH-1747 4.04 Version.
OK to reduce the number of "have you tried's" I have: tried various cables, uninstall reinstall Kies..Kies driver repair, uninstalled/reinstalled all Samsung drivers. Tried the MTP/PTP toggle idea. Plugged in with USB debugging ON and OFF. Sooooo tired of getting the MTP USB Device Driver failed message!!!
Any new ideas out there?

do a factory reset on ur phone
uninstall/install drivers again http://www.samsung.com/us/support/owners/product/SGH-I747MBBATT
after u install drivers open odin and connect phone. it should be recognized

MoeisHere said:
do a factory reset on ur phone
uninstall/install drivers again
after u install drivers open odin and connect phone. it should be recognized
Click to expand...
Click to collapse
Thanks Moe. Yeah I was afraid of that. Just got all my apps restored. Oh well. Well worth it if it works. Thanks again!

Factory reset is the only option that worked for me, and I tried everything you listed above. Also, based on prior posts, I plugged it into my computer before I signed into my google accounts.

sjroberts98 said:
Factory reset is the only option that worked for me, and I tried everything you listed above. Also, based on prior posts, I plugged it into my computer before I signed into my google accounts.
Click to expand...
Click to collapse
Right SJ...I had heard that also. I really hope it works because if I do a factory reset and lose all my apps and data and it doesn't work...I am gonna lose it! LOL!

Related

[Q] SAMSUNG Mobile MTP Device: Failed!!

My Samsung Galaxy S2X was working fine after the ICS update, but since two days I,m unable to connect the phone to my laptop. It tries to install the software automatically and after a while it give out an error saying that Samsung Mobile MTP Device failed. Earlier, the phone directly gave the option in the notification bar to connect as an USB storage but now it shows up Connected as a Media device.
I've tried every option available, from deleting files with 16 characters to re-installing Kies and the USB drivers. I tried connecting the phone to different computers but the problem still persists.
Another issue after the update was that the Bluetooth transfer rate is very slow with ~30kbps transfer rate which earlier in GB was 3Mbps+.
I'm wondering if its got something to do with the new ICS update or am I the only one with this issue? The device is on stock ICS and is not rooted.
Thanks for any HELP...
EDIT:
Solved the problem by doing a factory reset.
abhilash_ksh said:
My Samsung Galaxy S2X was working fine after the ICS update, but since two days I,m unable to connect the phone to my laptop. It tries to install the software automatically and after a while it give out an error saying that Samsung Mobile MTP Device failed. Earlier, the phone directly gave the option in the notification bar to connect as an USB storage but now it shows up Connected as a Media device.
I've tried every option available, from deleting files with 16 characters to re-installing Kies and the USB drivers. I tried connecting the phone to different computers but the problem still persists.
Another issue after the update was that the Bluetooth transfer rate is very slow with ~30kbps transfer rate which earlier in GB was 3Mbps+.
I'm wondering if its got something to do with the new ICS update or am I the only one with this issue? The device is on stock ICS and is not rooted.
Thanks for any HELP...
Click to expand...
Click to collapse
Download the drivers from official Samsung website. The phone is SGH-T989
@alphadog32
No luck with installing the drivers. I've re-installed the drives available on Samsung's website.
Delete ALL the drivers for Samsung phones. And re-install them. But delete them ALL
Same God damn problem for me (what the hell.... ???) currently uninstalling Kies and Samsung drivers, downloaded the one on samsung webpage, will give update after re install
Update -*> Uninstalled everything, re installed still didnt work, updated Kies, still didnt work
I tryed the debug USB mode still didnt work
i Tryed differents usb cables
Tryed Differents usb connections
Still doesnt work !!
I dont know if theres any issues with the fact that I have a non-legit Windows 7 tho...
If anyone else got any ideas please share
Uninstalled the divers, deleted registry entries and re installed the drivers.Hate to say that it still won't work.
Sent from my SGH-T989D using XDA
It's not the phone guys. Cause if you re-install windows it will work. The phone connection. Have you guysbtried Linux?
I've tried on three different computers but it shows up the same way. Tomorrow I'll try on a different computer and report back.
Sent from my SGH-T989D using XDA
abhilash_ksh said:
I've tried on three different computers but it shows up the same way. Tomorrow I'll try on a different computer and report back.
Sent from my SGH-T989D using XDA
Click to expand...
Click to collapse
Have you tried using the connect to pc from top of drawer? If it still doesn't work. It is cable.
I will also try Kies Air via Wi-Fi once I get home.. currently so pissed damnit...lol
alphadog32 said:
Have you tried using the connect to pc from top of drawer? If it still doesn't work. It is cable.
Click to expand...
Click to collapse
After connection the only option in the notification bar is "connected as a media device-touch for more USB options"and this opens the MTP settings.
Sent from my SGH-T989D using XDA
Well i finally flashed mine i installed Mr.X custom rom and everything work flawlessly now !! Just a heads up ;-)
How is Mr. X's ROM compared to stock? Any inputs on that?
Sent from my SGH-T989D using xda app-developers app
Restoring the system is the only fix
Sent from my SGH-T989D using XDA
firebane said:
Restoring the system is the only fix
Sent from my SGH-T989D using XDA
Click to expand...
Click to collapse
Which system? Windows or android? and what do you mean by "restoring"? Factory settings?
I have been having the same problem for 2 months now. I don't know what's wrong. I have tried EVERYTHING! Nothing works!
I even installed the drivers while the phone is turned off, turned on with debug mode and when battery is taken off while connected: the OMAP4430 drivers: and still it didn't work, lol. I don't know what the hell is wrong with that f***er, lol? It won't give in!
I removed all Kies with all drivers many times, like 6 or 7 times, connected the phone to pc while it's off then turned the pc on, changed cable, usb port, tried different computers, tried this *#7284# thing, etc... The only thing i didn't try is black magic and voodoo! Or maybe i should try hypnosis? Or electric DC shock?
Anyway, if you have found a solution, please let me know
MagnumJoe said:
Which system? Windows or android? and what do you mean by "restoring"? Factory settings?
I have been having the same problem for 2 months now. I don't know what's wrong. I have tried EVERYTHING! Nothing works!
I even installed the drivers while the phone is turned off, turned on with debug mode and when battery is taken off while connected: the OMAP4430 drivers: and still it didn't work, lol. I don't know what the hell is wrong with that f***er, lol? It won't give in!
I removed all Kies with all drivers many times, like 6 or 7 times, connected the phone to pc while it's off then turned the pc on, changed cable, usb port, tried different computers, tried this *#7284# thing, etc... The only thing i didn't try is black magic and voodoo! Or maybe i should try hypnosis? Or electric DC shock?
Anyway, if you have found a solution, please let me know
Click to expand...
Click to collapse
Wow...2 months is quite some time. Please do a factory reset on your Android by going to settings-> backup and reset-> factory data reset.
Your phone should reset back to factory settings and you're good to go.
Sent from my SGH-T989D using xda app-developers app
abhilash_ksh said:
Wow...2 months is quite some time. Please do a factory reset on your Android by going to settings-> backup and reset-> factory data reset.
Your phone should reset back to factory settings and you're good to go.
Sent from my SGH-T989D using xda app-developers app
Click to expand...
Click to collapse
Factory settings mean that I will lose all apps and stuff? So how do I back up that when I can't connect to kies?
MagnumJoe said:
Factory settings mean that I will lose all apps and stuff? So how do I back up that when I can't connect to kies?
Click to expand...
Click to collapse
If you are rooted use Titanium backup else you may have to re download all the apps.
abhilash_ksh said:
If you are rooted use Titanium backup else you may have to re download all the apps.
Click to expand...
Click to collapse
Just so you would know, i restored my phone, and still it was not detected by my pc
so all that you get after a reset is the MTP error is it?
Sent from my SGH-T989 using xda app-developers app

USB storage not connecting??!?

im aware this phone doesnt have it..but i installed the drivers and it worked one time for me to move root files over. since then it has device cant be recognized. i have no idea what to do. any help on how to get drivers installed or how to get this to work is greatly appreciated!
Try this method for driver install, odin flashing, root, unroot, easiest toolkit ever for noobs:
http://forum.xda-developers.com/showthread.php?t=1746680
this message brought to you by my GalaxyS3 running Phantom's Blazer
still nothing im running free gs3 team sonic rom I LOVE everything about it except that. if this could be fixed it be superb perfect flawless
That happen to me too. One of my phones was recognize but not the other one. I uninstall the drivers reboot install again and put some Blazer on them. Now no issues.
Sent from my SPH-L710 using Tapatalk 2
Re-install the drivers. If that doesn't work, make sure REBOOT your pc after installing them.
There is a good possiblity that you have the drivers installed but the pop-up simply isn't showing up which says "view files, sync blah and blah, etc."
Go to my computer and look at your media devices. If you see the SPH device, it means your PC has recognized your device and the proper drivers are installed. Simply double click on the SPH icon and your internal and external SD cards should pop up.
[email protected] said:
Re-install the drivers. If that doesn't work, make sure REBOOT your pc after installing them.
There is a good possiblity that you have the drivers installed but the pop-up simply isn't showing up which says "view files, sync blah and blah, etc."
Go to my computer and look at your media devices. If you see the SPH device, it means your PC has recognized your device and the proper drivers are installed. Simply double click on the SPH icon and your internal and external SD cards should pop up.
Click to expand...
Click to collapse
OMG i could not figure out the captcha letters for the longest time!
anyways, i cannot seem to get the usb driver to recognize my device either. it does not show SPH anything. i will try uninstalling the driver and reinstall after restart.
soccerboarder43 said:
still nothing im running free gs3 team sonic rom I LOVE everything about it except that. if this could be fixed it be superb perfect flawless
Click to expand...
Click to collapse
I'm having the same problem I'm running 1.1 and that might be it because 1.0 worked fine I'm going to the FreeGS3 thread to see if it's a know bug..
Sent from my SPH-L710 using xda premium
Im having this problem also. It is strange because i have another gs3 in the house that has no issues connecting to my computer...
greengoldmello said:
Im having this problem also. It is strange because i have another gs3 in the house that has no issues connecting to my computer...
Click to expand...
Click to collapse
ok heres what happened.
windows did an update.
one of the updates had to do with samsung.
for some reason it borked everything.
im in correct it probably says something link missing device or hardward id?
anyway
uninstall the drivers completely.
reboot the pc
go to samsung and download the drivers again
once they are downloaded disconnect your pc from the internet
installed the drivers again
you should be good to go now.

Galaxy S3 Will Not Connect To Windows Computer

I am trying to connect my galaxy s3 to my windows computer and it will not install the drivers. Has anyone experienced this yet. I am rooted and running cm9 nightly. I also have a custom kernel installed. This was working when i rooted a couple of weeks ago. When I plug my phone into the usb it searches for drivers and display an error message that say it was unsuccessful at installing drivers. Any help would be greatly appreciated.
Have you tried uninstalling and reinstalling kies? I got a pop up on my phone when i plugged it in last time and it said it couldnt find the software but yet i was able to connect to kies and go into phone through windows.
Sent from my SGH-T999 using Tapatalk 2
Since I got my phone it hasn't connected to my pc. I have the drivers but I get a "hardware id missing" error. I've uninstalled and reinstalled the drivers but it won't connect. Works fine in ubuntu tho. Idk
Sent from my SGH-T999 using xda app-developers app
Uninstall Kies if you have it. And install drivers again. That should do the trick.
Sent from my SGH-T999
crushbox311 said:
I am trying to connect my galaxy s3 to my windows computer and it will not install the drivers. Has anyone experienced this yet. I am rooted and running cm9 nightly. I also have a custom kernel installed. This was working when i rooted a couple of weeks ago. When I plug my phone into the usb it searches for drivers and display an error message that say it was unsuccessful at installing drivers. Any help would be greatly appreciated.
Click to expand...
Click to collapse
I experienced a similar issue, it may have to do with the fact that I didn't wipe cache partition and wiped dalvik cache when installing zip from sd card etc... I don't know what caused it, but nothing I could do (including re-installing drivers a couple of times from KIES and tying it on a different laptop etc.) would fix it until I did a wipe data/factory reset by mistake! (instead of wiping catche partition) ;<( and that seemed to do the job!
Perhaps you may want to try doing a "wipe catche partition" and "Wipe Dalvik Cache" from CWM before tying to go ahead a do a "wipe data/factory reset"?
crushbox311 said:
I am trying to connect my galaxy s3 to my windows computer and it will not install the drivers. Has anyone experienced this yet. I am rooted and running cm9 nightly. I also have a custom kernel installed. This was working when i rooted a couple of weeks ago. When I plug my phone into the usb it searches for drivers and display an error message that say it was unsuccessful at installing drivers. Any help would be greatly appreciated.
Click to expand...
Click to collapse
This occured with me when I was using early build of CM10, the system fails to recognize the MTP and screws the drivers..
I say you revert back to nandroid, and reflash cm9
chrisram88 said:
Uninstall Kies if you have it. And install drivers again. That should do the trick.
Sent from my SGH-T999
Click to expand...
Click to collapse
I have buddy. Several times. And I've never installed Kies. Idk what it even does lol
Sent from my SGH-T999 using xda app-developers app
mikeyinid said:
Since I got my phone it hasn't connected to my pc. I have the drivers but I get a "hardware id missing" error. I've uninstalled and reinstalled the drivers but it won't connect. Works fine in ubuntu tho. Idk
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
have the same problem
I did have that 'hardware ID missing' error suddenly after i was connecting my phone to my laptop just fine. my desktop has no problem. i did a few things that seemed to have fixed it or steps for a solution. I downloaded the TMO Samsung drivers. if you already have it installed, try uninstalling it. If that doesn't work, toggle USB debugging in between connecting and disconnecting from the computer. Other times, toggling USB debugging wouldn't work, so i toggled in between MTP and PTP. i play with a few times til it work. hope that helps. i can't post the link the the drivers yet, but get it from samsung's website.
i'm on gsm r6 and trinity kernel
Since I've gotten the phone I've had to keis air everything. Hardware I'd missing error on every PC/laptop I owned.
Up until yesterday. Plugged it in and keis opened. Connection troubleshooting joppy. It redownloaded and installed drivers. Like if always has...but this time it actually worked and so does my mtp now.
I wonder if its ROM related. Before I was using stock with the problem. The aokp unofficial r6 with the problem.
But now I'm running the official aokp jellybean release and it works.
I dunnnoooooo. Unicorn is mighty!
Sent from my Unicorn powered T999
whatmonster said:
Since I've gotten the phone I've had to keis air everything. Hardware I'd missing error on every PC/laptop I owned.
Up until yesterday. Plugged it in and keis opened. Connection troubleshooting joppy. It redownloaded and installed drivers. Like if always has...but this time it actually worked and so does my mtp now.
I wonder if its ROM related. Before I was using stock with the problem. The aokp unofficial r6 with the problem.
But now I'm running the official aokp jellybean release and it works.
I dunnnoooooo. Unicorn is mighty!
Sent from my Unicorn powered T999
Click to expand...
Click to collapse
I also got mine working last night. But after a reboot I got the same error again. Idk what it means.
Sent from my Galaxy Nexus using xda app-developers app
chrisram88 said:
Uninstall Kies if you have it. And install drivers again. That should do the trick.
Sent from my SGH-T999
Click to expand...
Click to collapse
I tried uninstalling Kies and that didn't work. I have to re-flash CyogenMod to get it to work again. Wierd!
From my experiences it only ever occurs when Kies is running, even in the background, while usb debugging is enabled. If kies isnt running then its all good.
I ran into this using CM9; seems to me that Samsung is using MTP protocol's now instead of USB. I just use Driod Explorer with debugging and I can move files without any issues.
If you are wanting to just transfer files to/from computer try SwiFTP. I love this little program.
Original dev no longer supports but its been picked up by another. Download latest version here.
http://ppareit.github.com/swiftp/
Sent from my SGH-T999 using xda app-developers app
Please help my gs3 won't connect to any computer
I have tried on four different computers to plug my gs3 but phone never show any option on screen and computer never finds phone plugged in. I also used tried with different usb cables and resetting to factory but the result is same. All it does is charging the phone on all computers without any message or options on the screen. I am thinking there is something wrong cause it never found plugged into any computer nor any computer tried to install the driver.
If someone have experienced this please let me know what should I do to connect it to PC?
fix a "hardware id missing" error
1. install latest version of kies.
2. uninstall SAMSUNG USB Driver for Mobile Phones version 1.5.9.0
3. download and install SAMSUNG USB Driver for Mobile Phones 1.5.6.0
4. connect the phone let it install...thats it.
5..open kies update firmware, backup or whatever
pate201 said:
I have tried on four different computers to plug my gs3 but phone never show any option on screen and computer never finds phone plugged in. I also used tried with different usb cables and resetting to factory but the result is same. All it does is charging the phone on all computers without any message or options on the screen. I am thinking there is something wrong cause it never found plugged into any computer nor any computer tried to install the driver.
If someone have experienced this please let me know what should I do to connect it to PC?
Click to expand...
Click to collapse
it turned out that phone is defective, they are getting me replacement.
SOLVED!
crushbox311 said:
I am trying to connect my galaxy s3 to my windows computer and it will not install the drivers. Has anyone experienced this yet. I am rooted and running cm9 nightly. I also have a custom kernel installed. This was working when i rooted a couple of weeks ago. When I plug my phone into the usb it searches for drivers and display an error message that say it was unsuccessful at installing drivers. Any help would be greatly appreciated.
Click to expand...
Click to collapse
:good:SOLVED! Check this thread
Connecting Galaxy S3
mikeyinid said:
I have buddy. Several times. And I've never installed Kies. Idk what it even does lol
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
From talking to Samsung Advanced Technical Help, I learned that, although it is never mentioned on any site or any literature, if you have
Samsung Studio 3 and/or Samsung New Studio and the USB drivers, uninstall ALL. I use Revo Uninstaller. Then reinstall the USB drivers from Samsung site. Make sure WiFi and Bluetooth are turned off,on the phone, and connect the phone. Should work.

Help please!

So I have the Tmobile variant of the S3 and I have tried everything and spent countless hours trying to fix my problem. My phone will not connect to my computer after I tried with different cables and going through the phone utilities. I also did what other forums said and I had no luck. The binary count is at 10 because I tried to root this phone long time ago and I was unsuccessful. The device is not rooted because I checked if I had root access. The phone will only charge when I connect it to the computer and I need it to update to the stock 4.3 from Tmobile using odin. Any help??
rrravipatel said:
So I have the Tmobile variant of the S3 and I have tried everything and spent countless hours trying to fix my problem. My phone will not connect to my computer after I tried with different cables and going through the phone utilities. I also did what other forums said and I had no luck. The binary count is at 10 because I tried to root this phone long time ago and I was unsuccessful. The device is not rooted because I checked if I had root access. The phone will only charge when I connect it to the computer and I need it to update to the stock 4.3 from Tmobile using odin. Any help??
Click to expand...
Click to collapse
Are you using cables bought with chargers? Or are you using quality "Data Cables"? Also, try different USB ports on the computer. Uninstall and reinstall drivers from Device Manager. If it will charge, but not transfer data, it sounds to me that its either a cable issue, or a driver issue. (Could be a bad port on the phone as well, but this is less likely)
DocHoliday77 said:
Are you using cables bought with chargers? Or are you using quality "Data Cables"? Also, try different USB ports on the computer. Uninstall and reinstall drivers from Device Manager. If it will charge, but not transfer data, it sounds to me that its either a cable issue, or a driver issue. (Could be a bad port on the phone as well, but this is less likely)
Click to expand...
Click to collapse
Yeah I tried all of that and I still had no luck
If you are stock, unrooted, can't you just use the software update in settings > about device?
When connected to the computer, what does it say in device manager?
Can you try on a different computer? If it also does not work on another computer, it may be more likely that there is a problem with the port on your phone.
rrravipatel said:
Yeah I tried all of that and I still had no luck
Click to expand...
Click to collapse
I would try downloading the drivers from the Samsung website. It doesn't really sound like it would be a problem with the phone. Also try switching between MTP and PTP and waiting a couple of minutes in between to see if the computer installs the phone correctly.
You can get drivers from my Sig if you want to try several different versions. Just make sure you uninstall through device manager.
Hi
I recommend you try re installing your cell phones drivers on your computer or flashing your ROM correctly. Try updating the device manually.
DocHoliday77 said:
If you are stock, unrooted, can't you just use the software update in settings > about device?
When connected to the computer, what does it say in device manager?
Can you try on a different computer? If it also does not work on another computer, it may be more likely that there is a problem with the port on your phone.
Click to expand...
Click to collapse
I tried to do all that with the drivers but the phone will not connect regardless.
Sounds like its either cables or usb ports then. See if you cant get a hold of an actual data cable, preferably a samsung replacement. Then try that on every usb port on the computer.
And for the drivers, are you uninstalling them through device manager before trying a different version? In my driver repo at least try the oldest and the 2nd and 3rd from the newest if you haven't already.
If none of the above works you may need to consider either reformatting and reinstalling Windows, or try to do this on a friend ir family members computer.

[Help] Another Note 4 Soft Bricked

Hello,
I know you're probably thinking, "omg another note bricked thread". Yes, but I spent many hours of research and couldn't find a thread with my exact problem.
A little background:
I rooted my phone and everything was fine and dandy. I let a friend borrow my phone for a minute and they decided that it would be funny to uninstall google play. I installed the apk from online and had nothing but problems. The app would crash as soon as i started downloading anything. I looked into solutions and did everything from editing the host file to wiping the caches. Nada. The "solutions" just caused other errors. I decided to wipe and reinstall from my backup.
I realized after that because Google Play is a system file, my restore was useless. I decided to wipe everything and reflash the stock firmware with Odin. I downloaded the right one for the verizon model on 5.1.1. Odin sent the file to the device. Just before finishing there was an error and the phone rebooted anyway.
Upon booting the phone now lacked an OS and gave the "use the verizon repair assistant to reinstall the operating system" message. I tried the software (from a friends s5) on 3 different computers and it wouldn't work on any.
I figured, no problem, I will just reflash to stock with Odin again. Only this time my computer no longer recognizes the phone when I put it into download mode. Ive installed and reinstalled the drivers, changed the order of connecting the cables, and when the phone is booted. Nothing works.
The phone can only boot regularly (but lacks an OS) or go to download mode. Recovery doesn't work. Any ideas? Help would greatly be appreciated as the nearest phone repair center is close to 40 miles away
Tl;dr
Phone doesnt have an OS, can boot to download mode, but isn't recognized by computer. The basic troubleshooting steps haven't worked.
Hi urban.. I'm not to technical, but was reading your post. I hit a little confused... Your using the s5 Verizon recovery, not Odin image right
Also try uninstalling the Windows drivers and reinstall after you connect to computer
Sent from my SM-N920V using Tapatalk
Bern612 said:
Hi urban.. I'm not to technical, but was reading your post. I hit a little confused... Your using the s5 Verizon recovery, not Odin image right
Also try uninstalling the Windows drivers and reinstall after you connect to computer
Sent from my SM-N920V using Tapatalk
Click to expand...
Click to collapse
I tried the verizon recovery for the S5 (I don't have it for the note) and the software wouldn't load. Originally I reflashed the phone with an Odin image but now Odin doesn't recognize the phone.
Yup, I've tried that many times on different computers. Thanks though.
Urban415 said:
Hello,
I know you're probably thinking, "omg another note bricked thread". Yes, but I spent many hours of research and couldn't find a thread with my exact problem.
A little background:
I rooted my phone and everything was fine and dandy. I let a friend borrow my phone for a minute and they decided that it would be funny to uninstall google play. I installed the apk from online and had nothing but problems. The app would crash as soon as i started downloading anything. I looked into solutions and did everything from editing the host file to wiping the caches. Nada. The "solutions" just caused other errors. I decided to wipe and reinstall from my backup.
I realized after that because Google Play is a system file, my restore was useless. I decided to wipe everything and reflash the stock firmware with Odin. I downloaded the right one for the verizon model on 5.1.1. Odin sent the file to the device. Just before finishing there was an error and the phone rebooted anyway.
Upon booting the phone now lacked an OS and gave the "use the verizon repair assistant to reinstall the operating system" message. I tried the software (from a friends s5) on 3 different computers and it wouldn't work on any.
I figured, no problem, I will just reflash to stock with Odin again. Only this time my computer no longer recognizes the phone when I put it into download mode. Ive installed and reinstalled the drivers, changed the order of connecting the cables, and when the phone is booted. Nothing works.
The phone can only boot regularly (but lacks an OS) or go to download mode. Recovery doesn't work. Any ideas? Help would greatly be appreciated as the nearest phone repair center is close to 40 miles away
Tl;dr
Phone doesnt have an OS, can boot to download mode, but isn't recognized by computer. The basic troubleshooting steps haven't worked.
Click to expand...
Click to collapse
Had a similar experience myself. I also tried using the Verizon update/repair assistant for another device and it did not work. I ultimately ended up borrowing a Note 4, installing the upgrade/repair assitant from that phone onto my pc (enable USB autoplay, then choose to install the software that runs when you connect the phone). The software installed from another Note4 was able to repair my phone without issue.
Tepidlake said:
Had a similar experience myself. I also tried using the Verizon update/repair assistant for another device and it did not work. I ultimately ended up borrowing a Note 4, installing the upgrade/repair assitant from that phone onto my pc (enable USB autoplay, then choose to install the software that runs when you connect the phone). The software installed from another Note4 was able to repair my phone without issue.
Click to expand...
Click to collapse
Interesting. Was your computer unable to recognize the phone as well? How did you borrow another Note 4? I have scoured the internet and haven't been able to find the software online. Would you be able to PM it to me? I would greatly appreciate it as I do not have immediate access to another Note.
ODIN can be finicky with USB cables and ports. Try switching cables and make sure that you're on a USB port that comes straight from the PC and not a hub.
Try uninstalling the Samsung USB driver, reboot the computer then reinstall.
I'm not sure why you were using S5 software when Note 4 is so readily available. I'm not sure that I can recommend using the Marshmallow firmware yet in ODIN. I would use the 5.1.1 version and do the full firmware flash.
what i've done.
Hello Urban415, earlier today my phone decided to take a dump as well gave me that same message with the yellow triangle, i had flashed a bad image (file name : N910VVRU2BPA1_StockRestore.tar.md5) which then gave me that problem.
//-=-=
I went onto Sam Mobile's site, created an account(its free! to download the firmware, it's needed.)
I had to download N910VVRU2BOG5 - 5.0.1 (it took me 2 hours to DL off their site :\ due to free account... but whatevs)
In order to bring my phone back to life also the version of Odin i used was 3.10.6..
My phone was rooted as well and was using N910VVRU2BPA1 - 5.1.1
//-=-=
Hope this helps ! My note 4 Model # : Sm-n910v, bought refurb off ebay.
P.S. Excuse my grammar, punctuation, etc, etc. Also! running Windows 7 x64 and Verizon's assistant didn't work for me either. not even on my windows 8.1 laptop =x!
douger1957 said:
ODIN can be finicky with USB cables and ports. Try switching cables and make sure that you're on a USB port that comes straight from the PC and not a hub.
Try uninstalling the Samsung USB driver, reboot the computer then reinstall.
I'm not sure why you were using S5 software when Note 4 is so readily available. I'm not sure that I can recommend using the Marshmallow firmware yet in ODIN. I would use the 5.1.1 version and do the full firmware flash.
Click to expand...
Click to collapse
I have tried with 2 cords, and am not using a hub. I also already uninstalled, rebooted and installed. Anything else?
The S5 software is only the verizon restore assistant because that is the only samsung software I had available to me. I am not using the firmware for that phone on my note. I tried to do the full 5.1.1 firmware flash, but can only do that when my computer recognizes the device.
SolFox84 said:
Hello Urban415, earlier today my phone decided to take a dump as well gave me that same message with the yellow triangle, i had flashed a bad image (file name : N910VVRU2BPA1_StockRestore.tar.md5) which then gave me that problem.
//-=-=
I went onto Sam Mobile's site, created an account(its free! to download the firmware, it's needed.)
I had to download N910VVRU2BOG5 - 5.0.1 (it took me 2 hours to DL off their site :\ due to free account... but whatevs)
In order to bring my phone back to life also the version of Odin i used was 3.10.6..
My phone was rooted as well and was using N910VVRU2BPA1 - 5.1.1
//-=-=
Hope this helps ! My note 4 Model # : Sm-n910v, bought refurb off ebay.
P.S. Excuse my grammar, punctuation, etc, etc. Also! running Windows 7 x64 and Verizon's assistant didn't work for me either. not even on my windows 8.1 laptop =x!
Click to expand...
Click to collapse
Glad that you got your device to work. Thanks for the information about the Verizon assistant software. Guess it's not just me.
My problem isn't the firmware and finding it online. My problem is that my computer now refuses to recognize the phone as a usb device. I have tried the usual recommended troubleshooting steps to no avail. Did you have this problem?
I'm reaching about as far as I can go, but: did you try to do a factory reset in recovery? I had that work in freeing up a connection issue in ADB once.
@Urban415 I was googling and found one guy who had a similar issue as you... It was for an older device. But what he did was uninstalled the assistant. Then plugged in his phone and reinstalled the software and it installed the correct drivers... Also I'm not to android savvy, but just a thought. If your using the s5 assistant wouldn't it have to download a note 4 image for it to recognize it. Maybe that's why it's not working. Because it doesn't have the note 4 drivers and image??? Just a thought
Sent from my SM-N920V using Tapatalk
Just saying this on top of my head but I have seen system images for the system itself and another with the firmware included. Maybe try the one with the firmware included?
Sent from my SM-N910V using Tapatalk
Urban415 said:
Interesting. Was your computer unable to recognize the phone as well? How did you borrow another Note 4? I have scoured the internet and haven't been able to find the software online. Would you be able to PM it to me? I would greatly appreciate it as I do not have immediate access to another Note.
Click to expand...
Click to collapse
Hey, sorry it took so long to get back.
As I recall my phone was not visible to ADB or Kies while it was displaying the Verizon Repair Assistant screen erreor screen. I suspect that in that state, only the Repair Assistant is able to talk to the phone.
I ended up waiting for my wife to get home (she has the same phone as me) and borrowing her phone to install the assistant software. The software recognized my phone, though it took a minute or two, even though Kies couldn't see it. The assistant downloaded the firmware and flashed it. Phone good as new.
Urban415 said:
I have tried with 2 cords, and am not using a hub. I also already uninstalled, rebooted and installed. Anything else?
The S5 software is only the verizon restore assistant because that is the only samsung software I had available to me. I am not using the firmware for that phone on my note. I tried to do the full 5.1.1 firmware flash, but can only do that when my computer recognizes the device.
Glad that you got your device to work. Thanks for the information about the Verizon assistant software. Guess it's not just me.
My problem isn't the firmware and finding it online. My problem is that my computer now refuses to recognize the phone as a usb device. I have tried the usual recommended troubleshooting steps to no avail. Did you have this problem?
Click to expand...
Click to collapse
similar thing happened to me but on my 2013 nexus 7. I had to download and use "Minimal ADB and Fastboot" and manually (using Commands within windows command-line-interface) restore my device while it was in "fastboot mode". prior to that tried using "WUGsNexus Root ToolKit " which help instruct the user; with screenshots on how to uninstall drivers that might conflict with one another with the use of another program named "USBDeview". that didn't work for me unfortunately . but for i cannot for sure say if its a "Maybe my windows need a refresh/clean slate" or I missed a step.
Thank you to everyone that helped me in this thread. After trying several new cables, uninstalling and re-installing drivers, rebooting, and playing around with software compatibility software, my problem has been solved.
I have now reflashing stock firmware, rooted, and backed up the phone. Cheers!

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