Develop Bugs

Google Voice routing bug

So I just got my GN, and it's pretty freakin awesome! One thing I noticed though is that if I swipe calls to the left to ignore, it sends them to my new voicemail on verizon as opposed to my GV. If I let it ring all the way through though, then it routes to GV. It's not a super big deal because I can just push the power button and ignore calls that way, but still...
Also, the messaging sends through regular texts, and not GV...this last part I had heard before, but in case anyone else didn't know that.
Here's hoping they update the GV app to take care of these things.

My voicemail routing works correctly, however you're right on the auto-reply texts. Even with Google Voice set as the default action for messaging, they still send via the stock app.

Lumenii said:
My voicemail routing works correctly, however you're right on the auto-reply texts. Even with Google Voice set as the default action for messaging, they still send via the stock app.
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Are you on verizon?

I went through a hassle to get Google Voice setup correctly on this phone. Had to upgrade my Voice account to a full Google Voice number, instead of just a voicemail number. Doesn't really matter, since I'm only using the voicemail functionality of it, but still.
Go to the phone and call *71 and your number (so *718001112222 if your GV number was 800-111-2222) and it'll set the call forwarding up correctly. Just have to make sure it's a *FULL* Google Voice number (can be done on the website - voice.google.com)

fdm1 said:
Are you on verizon?
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Yes, I am on Verizon. I use a full Google Voice account for calls, voicemails, and texts, and have call screening services turned off. I now use it on Galaxy Nexus and a Galaxy Tab 10.1; it's a wonderful setup.
On a side note, I did not have to call the routing number to set up my Voicemail forwarding. I simply selected "ok" both times during the Android setup process, ignoring the warnings about "incompatibility."
You should double-check your settings: https://www.google.com/voice#phones

fdm1 said:
So I just got my GN, and it's pretty freakin awesome! One thing I noticed though is that if I swipe calls to the left to ignore, it sends them to my new voicemail on verizon as opposed to my GV. If I let it ring all the way through though, then it routes to GV. It's not a super big deal because I can just push the power button and ignore calls that way, but still...
Also, the messaging sends through regular texts, and not GV...this last part I had heard before, but in case anyone else didn't know that.
Here's hoping they update the GV app to take care of these things.
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Click to collapse
My send to Google voicemail is working correctly when I dismiss a call, but the text messaging option still tries to use the built in messaging app even though I disabled it.
Anyone know a way to force it to use Google Voice for text messaging?

Thanks for suggestions everyone. Just did the *71 thing and will check to see if it worked when I get to work.
Not sure what you mean by full gv account... I use it for everything, so I'm assuming I am on full.
I also pushed OK and ignored the incompatible warning, but that didn't work last night... Maybe because of 4.0.2? Either way, hopefully im fixed now.
Sent from my Galaxy Nexus using Tapatalk
Edit: Just checked, the *71 plus the GV number did the trick. Thanks again everyone.

Too Many Rings Google Voice Voicemail on AT&T Phone

I installed Google Voice on my AT&T HTC One X and installed the Google Voice App. I disabled the AT&T Visual Voicemail and AT&T Messages apps.
I add the cell number to my Google Voice account. I went through the process to enter the code to forward voicemail on my phone to my Google Voice number.
** I selected the option in Advanced Settings for the cell number to "go directly to Voicemail" in Google voice **
However, when I call my cell, it rings 5 times, then forwards to Google Voice, then rings 5 times before the Voicemail picks up, so it takes 10 or 11 rings to get to my voicemail!
I used a separate phone and called my Google Voice number directly and it takes 5 rings before voicemail picks up.
It seems that Google Voice for some reason isn't recognizing my cell as a forwarded to voicemail call and is treating it like a normal call.
Help!

You might want to ask this in the AT&T One X forum, this one is for Tegra 3.

BenPope said:
You might want to ask this in the AT&T One X forum, this one is for Tegra 3.
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I think I figured it out. Since AT&T doesn't have "tight" GV integration, like Verizon, to activate you are essentially just forwarding the call. When the call comes in to GV, the number is not the number of the cell, but the number of the person calling, so GV doesn't know if this is a direct call or a forwarded call that was unanswered from the cell.
There's a simple solution but it only works because I'm not using my GV phone number for incoming calls. Just turn the Do Not Disturb feature on in GV and now all calls go direct to voicemail.
Moderator: You can move this to AT&T forum if you want.

jazee said:
I think I figured it out. Since AT&T doesn't have "tight" GV integration, like Verizon, to activate you are essentially just forwarding the call. When the call comes in to GV, the number is not the number of the cell, but the number of the person calling, so GV doesn't know if this is a direct call or a forwarded call that was unanswered from the cell.
There's a simple solution but it only works because I'm not using my GV phone number for incoming calls. Just turn the Do Not Disturb feature on in GV and now all calls go direct to voicemail.
Moderator: You can move this to AT&T forum if you want.
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This works alright but GV does not pick up voicemail when Do Not Disturbe is turned on....at least this is what I am finding.

google voice issue

have two Sprint phones. My primary phone is the Note 2 with my main phone number being my Google Voice number. The second phone is an S3 that is also set up with Google voice and pointing to my main phone number. Most features are working but I have an interesting problem that just started when I added the S3. Specifically, when I have both phones on sometimes the phone rings first on the S3 which may then answer the call and send the message to the Sprint Voice message app and not to Google voice. This is problematic since I often keep both phones on. Any ideas?
My second issue is when I reject a call by swiping the screen to reject the calls goes go the sprint voice message and not the Google.
Other than these issues everything else works. Calls go to both phones okay and calls out of both phones work okay and the caller I'd shows my Google voice number.

inmnbob said:
have two Sprint phones. My primary phone is the Note 2 with my main phone number being my Google Voice number. The second phone is an S3 that is also set up with Google voice and pointing to my main phone number. Most features are working but I have an interesting problem that just started when I added the S3. Specifically, when I have both phones on sometimes the phone rings first on the S3 which may then answer the call and send the message to the Sprint Voice message app and not to Google voice. This is problematic since I often keep both phones on. Any ideas?
My second issue is when I reject a call by swiping the screen to reject the calls goes go the sprint voice message and not the Google.
Other than these issues everything else works. Calls go to both phones okay and calls out of both phones work okay and the caller I'd shows my Google voice number.
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Uh, Id say the problem is having two phones going to the same number....

shiftr182 said:
Uh, Id say the problem is having two phones going to the same number....
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This...Just...welll.....this.

Skripka said:
This...Just...welll.....this.
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Yep!!
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Isn't having two phones to one number the whole reason for Google voice?
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inmnbob said:
have two Sprint phones. My primary phone is the Note 2 with my main phone number being my Google Voice number. The second phone is an S3 that is also set up with Google voice and pointing to my main phone number. Most features are working but I have an interesting problem that just started when I added the S3. Specifically, when I have both phones on sometimes the phone rings first on the S3 which may then answer the call and send the message to the Sprint Voice message app and not to Google voice. This is problematic since I often keep both phones on. Any ideas?
My second issue is when I reject a call by swiping the screen to reject the calls goes go the sprint voice message and not the Google.
Other than these issues everything else works. Calls go to both phones okay and calls out of both phones work okay and the caller I'd shows my Google voice number.
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Use the dialer code that you ran on the note 2, on the S3. The s3 is still set up with your Sprint voice mail, you need to forward it to your g voice mail.
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you need to go to your GV settings https://www.google.com/voice/#phones/
and for your Forwarding Options: pick
Ring my other phones before going to voicemail
for both phones.

Thanks that send to work.
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Does Google voice calls count against your plan minutes? I tried to set up my previous phone GS2 with Google voice too thru wifi but when I place a call the Sprint prompt saying my account could not be validated comes on
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RayTrue04 said:
Does Google voice calls count against your plan minutes? I tried to set up my previous phone GS2 with Google voice too thru wifi but when I place a call the Sprint prompt saying my account could not be validated comes on
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sprint - for reasons I don't understand - seems to have problems with "full google integration". Whatever that means.
as far as I can tell AT&T and Verizon have no issues.
I always install the Google Voice app on all my phones and make sure that all calls go through my GV number (because that's how I wish to use it).
I also make sure to update google voice app on Every phone it's on or your calls will get redirected. In other words GV has to be up to date on all phones for it to work properly
yes, google voice can be complicated, but I have found it quite convenient

cecilia said:
sprint - for reasons I don't understand - seems to have problems with "full google integration". Whatever that means.
as far as I can tell AT&T and Verizon have no issues.
I always install the Google Voice app on all my phones and make sure that all calls go through my GV number (because that's how I wish to use it).
I also make sure to update google voice app on Every phone it's on or your calls will get redirected. In other words GV has to be up to date on all phone for it to work properly
yes, google voice can be complicated, but I have found it quite convenient
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Yea, it took me a few days to get it setup right the first time...and TBH, if I had to do it over again, I'd have to scratch my head for a few moments to remember what all I had to do. If you follow the setup page that Google posts on the GV page you should be fine....trying to set it up without reading any instructions will cause headaches.
But man has it saved my tail a few times. Last was only a few days ago, between car being worked on and not having wheels and my phone soft brick...only reason I got my phone back was thx to Google Voice and calling via computer.

Just sign into your Google voice account on a computer and go to settings (the little gear in the right corner). Right there on the first page of settings it should give you the option to disable Google voice on your sprint phone just hit that and your sprint number will ring separately from your Google voice number. Then you can give certain people your real number and others your Google voice one =D
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Default dialer and Google Voice do not mingle well

I did a search on the forums and didn't find any relevant threads, so I'm creating this one.
I have my Google Voice app set to show a prompt asking which number I want to use before each call. However, I've noticed that on occasion the call will go through using my carrier line before I even make a selection on the prompt. I tested this further and set Google Voice to always use Google Voice line to make calls, then I made calls to another number I have access to. After several test calls, I found that about half the time, the call still goes through my carrier line. There wasn't any indication on my phone that it was using the carrier line or Google Voice line.
If I use the Google Voice app to make a call, it will always use my Google Voice line, even though it's going through the phone's stock dialer app.
I'm wondering if anyone else has similar issues and what solutions there might be to fix this. I wanted to replace the stock dialer with Google's dialer app and Google Contact app, but it seems that Google's dialer app is not compatible with the Mate SE/7x.
Can anyone think of a solution? I think that by somehow making the stock dialer delay for 2-3 seconds before each call, it would give enough time for Google Voice prompt to show up and freeze the dialer until I make a choice. I'm not sure how to do this, though.
Alternatively, are there any good dialers to replace the stock one?

I am having a similar issue on my Honor 7X and my wife's 6X. GV has been working great for months on both phones. Now (I think we noticed it in late April) when someone calls our Primary Phone # it doesn't get routed to GV Voice Mail, it goes to the Carrier's VM. For my wife, when someone calls her GV # it doesn't ring on her phone and is routed to her carrier VM. When she sets removes her "Linked Number" then calls to her GV # are routed to GVM but do not ring on her phone.
I have tried installing an older version of GV, no luck, and I have since been updated to EMUI 8 (Android 8.0) and I still have the same problem. I'm wondering if it's a carrier issue/change? We use Consumer Cellular (ATT network). When I go into Call Forwarding in Call Options it will not let me set a Call Forwarding number and tells me "Unexpected Network Response."
Hopefully someone will fix this soon. My wife uses her GV# for work.

Having the same issue, it's not consistent, some calls go to gv some to carrier vm...

Google Voice - anyone else having issues?

I have used google voice for my business for the past 8 years or so and never had issues w/ GV voicemails until recently. Now, when I get a call on my GV # and don't answer, the call goes directly to my carrier voicemail w/ no way to fix - I've tried everything. Anyone else? Is this a back-end issue w/ Google?
edit: the verizon call forwarding does work but it forwards all calls to my GV voicemail now w/ no way to seperate between personal and business.

in_dmand said:
I have used google voice for my business for the past 8 years or so and never had issues w/ GV voicemails until recently. Now, when I get a call on my GV # and don't answer, the call goes directly to my carrier voicemail w/ no way to fix - I've tried everything. Anyone else? Is this a back-end issue w/ Google?
edit: the verizon call forwarding does work but it forwards all calls to my GV voicemail now w/ no way to seperate between personal and business.
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I haven't had any issues, I use google voice as a second phone number and it's been working fine. I just popped my sim out of my old phone, put it in the new pixel 3 and installed google voice and I was back up and running, didn't do a thing else. I also use it for my voicemail though, so I actually want the situation in your edit...
Are you somehow forwarding from google voice back to your carrier number? Without any forwarding at all it should behave as 2 totally separate lines, carrier # to carrier voicemail, gv # to gv voicemail, so if gv is going to carrier voicemail then there's something somewhere telling it to... I'm not aware of any backend problems with Google in this stuff, mine seems to be working fine, but you could try their support maybe...

kerobrat said:
I haven't had any issues, I use google voice as a second phone number and it's been working fine. I just popped my sim out of my old phone, put it in the new pixel 3 and installed google voice and I was back up and running, didn't do a thing else. I also use it for my voicemail though, so I actually want the situation in your edit...
Are you somehow forwarding from google voice back to your carrier number? Without any forwarding at all it should behave as 2 totally separate lines, carrier # to carrier voicemail, gv # to gv voicemail, so if gv is going to carrier voicemail then there's something somewhere telling it to... I'm not aware of any backend problems with Google in this stuff, mine seems to be working fine, but you could try their support maybe...
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Thanks for chiming in. Yeah I didn't port my number so I have the gv # forwarded to my carrier number. Is there another way to keep them both separate?

I'm not sure, I think just forwarding one to another is the only way to get them commingled like that...

Same issue here. Worked fine for the last 5+ years. As soon as I got the 3 that was the end of that. Can't get it working no matter what I try.

I have the same issue: calls don't ring and go straight to voicemail. Do Not Disturb is off. Verizon is my carrier.
I've used GV for years with several phones: 2XL, Moto X, LG G3.
As an aside, I'm noticing missed notifications using other apps, too. I'm wondering if it has to do with Android 9 notifications?

I ported my number to GV about a year ago. I use it for everything, calls, texting , and voicemail. I knew it was working, but I just tested to double check, and all is well.

Go to voice.google.com on a web browser. Click side menu select legacy. Click settings gear. Deactivate Google voicemail on this phone (your mobile). Then activate Google voicemail mail on said phone. Dial the code and it should work. I had to do this yesterday on att
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