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Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)
Stock EVO, 2.2...
I just noticed this issue about three days ago...my Exchange calendar is constantly syncing, and I do mean constantly.
If you go to Settings - Accounts & Syc - Exchange ActiveSync, you can see the last sync for each item. My calendar constantly reads the same time as system time, and the Sync icon in my notification area is constantly flashing on and off.
I have noticed that my battery is draining VERY fast. I had to put it on a charger twice yesterday (I got the 15% battery warning) with normal use, when I can typically go a full day of use without any issue.
I can deselect Calendar syncing, but of course that's only a temporary fix.
Has anyone else run into this? Anyone heard of a solution? A google search did not yield any results.
FIXED!!!
Well I fixed my own problem...though I cannot determine the cause of the issue (I even tried uninstalling some apps I had DL over the past few days), the fix was simple, though it took a while to figure out.
I tried to merely remove/re-add my Exchange sync, but I kept getting 'client/server conversion errors', and my calendar would refuse to sync (though email and contacts did). Furthermore, in Outlook, I would get lots of duplicate entries (interestingly, they were recurring events and all-day events).
This was the solution:
1. Delete Exchange account from EVO (contacts, calendar, email)
2. Since I noticed that my calendar app still had some entries in it, even after deleting the Exchange account, it was evident that there was some data still on my phone that was possibly causing the syncing error. So, I went to Settings - Applications - Manage Applications, and selected the All tab. Scroll down to the 'Calendar' app entries, and you have to clear/delete any cache/storage data in each.
3. Re-synced with Exchange successfully.
I searched around different forums, and it seems many have had a similar issue and have waited in vain for Sprint or HTC to publish a solution.
This one worked for me. Hope it helps others.
yes!!!! Thank you so much. After trying everything and almost a week of my battery going dead with a couple of hours on my EVO your solution worked! I would recommend that anyone try this solution before going any further!
I just got the DHD and am pretty stoked it has Exchange ActiveSync. My problem is that it seems to be very unstable and give "connection socket timeout" and is totally unreliable.
I've added and deleted the account twice and it starts out nicely with the Sync. Now my contacts are at 90% and keeps getting this friggin' error!..
I used HD, HD2 previously and never had these exchange sync issues.
Anyone else having these probs with Exchange ActiveSync on DHD?
Yep. Same for me.
I am trying so sync for a month now with no real success
I have tried several workarounds and third party apps (ImproveEmail, Roadsync) but none of them worked well.
I am now back to stock HTC client.
Now emails sync well but calendar is a disaster!
Calendar used to sync 10% of my appointments and was showing SSL error.
Now since I, one more time, deleted account-purged calendar-recreated my account, calendar is not syncing at all (SSL error).
And Logcat is not very helpful.
I spent days on net trying to find fixes or workarounds; many people are complaining, and there is no 'true' fix.
That pisses me off when I see that Windows mobile phone or IPhone can sync with no problem !!!
I too have the same Problem.
Am using touchdown now and its working fine...running on the trial and need to purchase it
Same as you, I had lot of sync problems with Exchange. It was completely unreliable, until I discovered Laurie's blog !
http://laur.ie/blog/2010/09/exchange-2010-sp1-sync-with-android-froyo/
I installed the Google stock 2.2 email apk (as described in the blog) and after few minutes my calendar was fully synchronized and I receive emails in push. That's great
I am not sure that would solve your issue but it is worth trying it.
(make sure to delete the HTC exchange account).
Hope this helps.
I have tried so many different things. It seems that using Moxier Mail is the only thing that seems to work. I've been going back to all the message board posts that I came across to share my solution. I hope it works for you.
Glad I'm not the only one with this problem. I find that turning the phone off for 10 minutes and then on again fixes the problem for a while, but it always comes back.
anyone found a solution to tthis yet?
I`ve tried the solution from lauries blog and it worked.
The only thing i' ve changed is that i backed up the whole rom, installed the apk and imediatly opened it.
The program isn' t as handy as the new one but atm it works.
I can confirm that the 2.2 google stock mail APK is working for me too. (solution described above)
I have 4 hotmail accounts and no pb to synchronize them (with push settings). Calendar and Contacts are OK too.
I give you the APK below. You can install it without root like any other APK.
You'll be able to uninstall it also, as the app name isn't the same as the htc mail client.
Tilt 2, stock rom (august) 2010 rom. Started having an issue the other day whereby I would press the power button and the screen will not come on. Cannot pull the sylus to get the screen (although the buttons light up) nor open the keyboard. If I get a phone call the screen will come on and then all is fine for a while.
So I did a hard reset and the problem persists, so i think I can rule out a software conflict. I must have reset 10 times already today.
Anybody got any ideas on this?
I’m having the same issue. My wife and I both own a Tilt 2, stock Rom 2.10.502.4 | 08.30.2010.
On Friday 5/20 BOTH devices started having the symptoms described. I press the power button and the screen won’t turn on. Removing the stylus lights up the buttons, but won’t turn on the screen. I have to soft reset to get the screen back on. But, within 10-30 minutes the symptoms return.
I did a hard reset on both devices and started reloading the software / settings little by little, looking for the root cause.
I believe IMAP Gmail is the culprit. Both devices are hard reset, with minimum software (Opera 10, .NET framework, and Outlook email & calendar Active Synced). When I added an IMAP gmail account to one of the devices the symptoms return on that device but not the other. I then removed gmail from that device and added it to the other Tilt 2. The Tilt that had gmail removed now works fine, and the 2nd one that gmail was added to now has the symptoms.
I also believe that the frequency of mail retrieval (10 minutes, 30 minutes, 2 hours…) determines how long the device has to sit with the screen off before the symptoms appear.
I’m not sure if it is limited to gmail, or just any IMAP account. And I haven’t tried with POP3 yet.
But this also explains why the symptoms appeared at the same time on these devices.
Try removing your IMAP/POP3 accounts and see if the problem goes away.
I found Gmail to be having problems connecting and I swtiched to manual retrevial last night. Sure enough, not a lockup since
IMAP Gmail was the problem for me...
waterbottle said:
I believe IMAP Gmail is the culprit....
Try removing your IMAP/POP3 accounts and see if the problem goes away.
Click to expand...
Click to collapse
Thanks Waterbottle - that worked great for me. A few weeks ago when I flashed a new ROM, I re-created 2 Gmail accounts and noticed they set up as IMAP instead of POP3. Soon after, my phone starting having the 'sleep of death' problem and wouldn't wake up without a soft reset or a phone call. Power button was useless. I hard rest, flashed to the stock HTC WinMo 6.5 ROM, stripped every running process, tried everything to no avail. Wasted many hours searching forums and trying things that worked for others but always ended up eventually with SOD.
I saw your post this morning and have spent the day...literally...changing the mail retrieval times on the IMAP Gmail accounts and it is clearly the culprit for me. The phone will wake up before the retrievel time but not after so there must be a hangup on the IMAP retrieval connection.
I also have an Exchange account and 1 POP3 account on this phone and I made no changes to them.
Some hours ago I changed the Gmail accounts to POP3 with 5 minute retrievals and have had no problems. Hopefully that solves the problem.
Depending on your ROM, adding the Gmail account will not give you an option to select POP3. I got around that by putting in a fake email address (anything but @gmail.com) until I got to the type of email selection, selected POP3, and then went back and put in the correct email.
UPDATE: After 1+ week with gmail accounts setup as POP3 instead of IMAP, no wake-up issues. For me - solved!
I have now sufffered with the same issue. Strange as I have had a gmail account for donkeys on the ROM, started last night, didn't realise what the issue was thought it was time for a refresh so hard reset the phone.
Only wish I had checked on here before hard resetting the phone.
I started having this same problem last Friday, May 20 and was about to give up. Reflashed the updated stock rom, numerous hard resets...ugh. Then I found this little gem. Great advice XDA members! I deleted gmail account, reset it as pop and bliss has returned. Thank you!
same here g mail was the issue
but at&t sent me a replacement phone
12 days before the warranty was up
I had this problem as well starting a few weeks ago and localized it to my scheduled email pulls. I have 3 IMAP accounts configured to pull every 15 minutes. It appears that only the gmail one is causing the issue as it is currently set to manual download with the others still pulling every 15 minutes and I have not had the sleep hang for 4 or 5 days now. The other two IMAP accounts are at 1and1.com. I didn't think to try POP for the gmail account so thanks for that tip! I'll set that up and hopefully be back to scheduled pulls for all three accounts.
I suspect a software defect in WM results in a race condition triggered by an odd timing from the IMAP connection to gmail versus other mail providers. Some bit is not getting set or cleared and this prevents normal wake-up later. This likely can happen with any IMAP account but is especially problematic with gmail. Note that an incoming phone call wakes the phone properly when hung so it is not really hung, just unable to be woken up normally.
And yes, like most of you, I hard reset and reinstalled/reconfigured everything (twice actually) while trying to diagnose what was causing this.
Peter
somthing happend last weekkend with g mail and the tilt 2
no more sleep of death after uninstall of g mail
and batt. last longer
Hello everyone,
I've tried to get a help on polish android forums but without a single reply. That's why I'm asking you for help guys. My problem is really really strange and I found nothing about such issue in whole Internet.
I have an issue with contacts synchronized with Exchange 2003 Server using Corporate Sync. After setting up account and initial synchronization everything works just perfect... until first reboot. After any reboot my contacts synchronized with Exchange starts to disappear. However mail and calc still synced well. Contacts don't disappear all at once but in "blocks" about 20 contacts every 30 seconds. It takes about 5-10 minutes till contact book is vanished. After all contacts disappear phone connects to Exchange server and starts to sync contacts again. Then it also takes 5-10 minutes till all contacts will shown (sync) depending on connection speed to server.
Initially I thought that after phone restart there's some issue with sync to exchange and that's why contacts are vanished and downloaded (synced) from exchange again. However when I disabled APN, WiFi and any other form of internet communication in phone and then restarted it, the scenario was excacly the same with one exception. Contacts got lost but not synced again since there was no internet communication. After that and due to nature of how contacts disappear (one-by-one, not all at once) I thought that maybe some indexing process is puring my phone book after device boot-up and I think I was not in mistake. Using some software (like Titanium backup) I've frozen com.motorola.blur.main and restarted the phone. After reboot contacts still started to vanish but in the middle of process I've de-frozen com.motorola.blur.main process and contacts STOPED to dissapear. From 624 contacts 507 was still remaing and not deleting themselves anymore. However those already deleted was not synced again at all. After that I re-created my account and all issue start over.
Sometimes after puring my phone book it can't sync again somehow and I have to even delete/add account again or disable contacts sync with exchange and enable it again.
Finally I've done hard reset of defy and start-over. The very first thing I've done after HR was to add Google and Exchange account and check if problem still persists on fresh system without any added software. Of course it still persists
For reference - Google account don't have this "issue" - only exchange have.
And now maybe the most important thing. This issue most probably happened after I upgraded my Defy from 2.1 to 2.2.2 throught official MSU (Motorola Software Upgrade). I can't be 100% sure that both things had their place in exact same time but for 80% they was. Maximum difference in time between upgrade and contacts issue is less than two weeks.
Finally it maybe some huge bug in Corporate Sync function in Froyo - OR Motorola has a huge bug in their BLUR software. Anyway it's very strange that no one reported that before. My phone is running stock firmware so it's no different like any other bought in Orange.
Hope anyone can give me any advice or help with it,
Regards
Exchange contacts every reboot of phone
Hi
did you solve this problem? I have the same issue every time I switch my phone off. Much to my demise when I went abroad without roaming data. I switch my phone on in the arrival hall and boom no contact in my exchange. Had no contact until I got back home. Disaster!
Unfortunatelly I did NOT. However I have a workaround for that. You can find on market app called TouchDown. It costs about $20 but does its job. Just disable synchronizing contacts by build-in exchange synchronization mechanism and let it do by TouchDown. The issue with TouchDown is that you have to edit/create/delete contacts from TouchDown application rather than from build-in contacts manager, otherwise it won't be synced to exchange.