[Q] Pink Smudge - Galaxy Note II Q&A, Help & Troubleshooting

Hello xda
can you please help me?
A weird pink smudge (size of a finger tip) appeared on my 2weeks old galaxy note 2. Im not using a screen protector but it is in a great condition, few really light scratches, screen is perfectly clean. Smudge is visible on white/yellowish background, but doesnt dissappear on other colours (gray etc,) and is noticable. Ive made a screenshot on the phone, and the smudge isnt visible on the screenshot, just on the screen. Touch is working fine. Other colours are also working on the pink smudge, like when im using Note app, i can paint some stuff , when i paint the smudge with black it isnt visible, but when i paint white its visible. Its placed in the middle left side of the screen. I dont know the cause of it. Can i fix it somehow?

It sounds like the AMOLED panel is messed up... can you take a picture with a camera to show us what it looks like exactly?

It's only 2 weeks old, take it back.

dead pixel
spectrusv said:
Hello xda
can you please help me?
A weird pink smudge (size of a finger tip) appeared on my 2weeks old galaxy note 2. Im not using a screen protector but it is in a great condition, few really light scratches, screen is perfectly clean. Smudge is visible on white/yellowish background, but doesnt dissappear on other colours (gray etc,) and is noticable. Ive made a screenshot on the phone, and the smudge isnt visible on the screenshot, just on the screen. Touch is working fine. Other colours are also working on the pink smudge, like when im using Note app, i can paint some stuff , when i paint the smudge with black it isnt visible, but when i paint white its visible. Its placed in the middle left side of the screen. I dont know the cause of it. Can i fix it somehow?
Click to expand...
Click to collapse
its probably some dead pixels stuck on the screen of the phone..take it to service centre
---------- Post added at 01:37 AM ---------- Previous post was at 01:05 AM ----------
Just dead pixels I Think..take it to service centre..
Sent from my GT-N7100 using xda app-developers app

These are the images.
Sent from my GT-N7100 using xda app-developers app

Faulty! Get it replaced! ASAP!

take it back, but before that just remove the screen protector and see if there is any difference.
Some wet application protectors tend to leave behind pink stain in some areas sometimes. But this does look more like a screen issue. But just check before submitting phone to samsung for repairs.

Funkym0nkey said:
take it back, but before that just remove the screen protector and see if there is any difference.
Some wet application protectors tend to leave behind pink stain in some areas sometimes. But this does look more like a screen issue. But just check before submitting phone to samsung for repairs.
Click to expand...
Click to collapse
i have no screen protector.
Also a new question could this be made by poking/knocking the screen with a tip of a finger? I heard the screen is really though but I really don't know the cause. And if so, does warranty cover such thing?
it's a stupid question. But I noticed the smudge sometime after a random dude was poking my screen with his finger tips get my attention.
Sent from my GT-N7100 using xda app-developers app

Take it back, under normal use (and even in cases where you'd tap rather hard on the screen) you should never see this... it almost looks like pressure damage to the AMOLED display panel, maybe it's not seated properly. Either way, you should definitely seek replacement or repair ASAP.

Related

What happened to my SLCD screen?

So I have a used CDMA US Cellular Desire (SLCD), and today, a screen imperfection appeared. It's not a scratch, and there's no dead pixels. I think the picture will show what I'm trying to say.
I have a screen protector on, and it seriously showed up randomly. The screen still works, and aside from a small difference in brightness there's nothing wrong.
Any sort of diagnosis?
Have you taken your screen protector off it looks like its under that.....
Sent from my HTC Desire using XDA App
Kinda looks like the screen has actually cracked. Don't know if it has but if it bothers you (I know it would bother me) I would get a new screen or something.
i had asimilar issue with my iphone and it turned out to b a bubble under the screen protector. i dropped my phone and the screen proptector took the impact which left a bubble, but a bubble is better then a crack. id buy a new screen protector and peel her off to double check. htc has a good policy with there customers and i bet you could get a new phone
Sorry, I was gone for a while and forgot about this. It went away the next day! And no, it wasn't on the screen protector. I guess it was some kind of oil that took a little time to evaporate.

Easy way to fix screen scratches?

I am not talking about deep scratches. I had a scratch on my screen, even that I am extremely careful with my phone, I never place it with keys or any other objects. Still I got a long scratch on the screen which I can't see except in a certain angle with sunlight. I can't see it at night even when all the lights of the room are on. The scratch isn't deep and it's very tiny as hair, I can't even feel it while rubbing my fingers over it. I was wondering is there an easy way to fix this tiny scratch, a way which doesn't involve sanding or anything dangerous which may make my screen only worst if not done perfectly?
I have the exact same scratch. Because of it, could not return my phone.
It's wired though. I am extremely careful with my phone.
I would really appreciate it if people would share with us their experience in fixing screen scratches.
Sometimes if its very very light, then a screen protector may hide it, probably could try something similar to a Zagg one rather than a stiff plastic type.
But I still know it's there. You know whar I mean, when you love your phone you don't want to hide scratches but you want to fix them.
Will polishing the screen work?
Sent from my HTC One X using XDA
Why don't you try Displex scratch remover? But be careful not to rub it too hard.. What it does is that it levels the surface by grinding the surrounding surface area and filling the scratches. The more you do, you will end up removing the Oleophobic coating! So you will have to do it with less pressure till the scratch disappears.. Once done, make sure that you put a screen protector..
Those hair line like scratches are unavoidable. I can very well understand what you are talking about. I had the same experience with the iPhone 4S and the HTC Sensation. Those scratches are not visible in sun light but under specific yellow lights.. You can't feel them or do they affect the clarity.. But it bother's us Thats when I learnt to put a screen protector the moment I buy a new phone
THIS is what Im talking about!
I used a CD restoring kit before. Not sure how well that would work on Gorilla Glass thought.
Does anyone see black boxes on the screen in light when the screen is turned off. I see lots of black boxes together all over the screen?
Sent from my HTC One X using XDA
it's disturbing the amount of people with scratches and broken screens. i dropped a phone with gorilla glass 1 a few times with no bad results and watched videos of keys trying to scratch it that couldn't. something isn't right here.
mzaza said:
Does anyone see black boxes on the screen in light when the screen is turned off. I see lots of black boxes together all over the screen?
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Yep I see them aswell. I think that's just the way the LCD is build. Like when you get close to an old tv you see the red, green, blue bars
Sent from my HTC One X using XDA

Crash, smash!!

Hi guys,
Little sad story here.
After not even 10 days of life my Galaxy Note 2 fell from my bedside table face down onto tiled floor and smashed the front glass! (my cat did that, I know it's was on purpose, that's why I now have a cat fur bedside mat).
I'm ordering a new front screen glass as the display and everything still works fine.
Only thing, which is weird, running a system test it shows the proximity sensor stuck to far. I did notice that during calls the screen would not switch off. Before the crash the proximity sensor worked fine.
What do you think the reason might be? I am attaching a picture of the phone. Do you guys think the cracks on top of the two sensors near the front camera might "confuse" the proximity sensor?
Thanks for any idea you may have...
Also, I will update you on the front screen replacement and its results.. Fingers crossed...
Cheers!
Sent from my GT-N7100 using xda app-developers app
My cat always tries to bust my stuff to.....nooooo kittty thats a bad kitty
First off, feel very sad for you pal.
I'm quite sure that the proximity sensor is damaged from the fall, so you might have to ask your SC to check it once when you'll go to replace the front glass.
Besides, another shatter story, shows this device's build quality is sub par. No device should break, let alone shatter, from a fall like that, one or two dents would be more than enough. What was the Gorilla doing when it hit the surface anyway?
Swyped from my GT-N7100
looking at the picture hurts my heart!
but yeah like jujuburi said, the fall might have dislodged or damaged the proximity sensor.It could also be the crack over the sensor, because the glass is no longer aligned, it could possibly be confusing the device but rather unlikely.
Its obvious that the crack in front of the proximity sensor is messing with it. Under direct sunlight you should be able to look at the proximity sensor and see if its not aligned otherwise its just the crack.
Sent from the Rabbit Hole
It will be the crack for sure... It will affect the light getting to the sensor
Sent from my Samsung Note II.
Wow sorry for your somewhat loss! I will cry if this happens to mine, best I take insurance I guess :fingers-crossed:
bushako said:
Its obvious that the crack in front of the proximity sensor is messing with it. Under direct sunlight you should be able to look at the proximity sensor and see if its not aligned otherwise its just the crack.
Sent from the Rabbit Hole
Click to expand...
Click to collapse
Thanks for the reply,
Could you tell me which one is the proximity sensor?
Is it the one nearer to the speaker or the one nearer to the front facing camera?
Thanks!
Sent from my GT-N7100 using xda app-developers app
guido.minciotti said:
Thanks for the reply,
Could you tell me which one is the proximity sensor?
Is it the one nearer to the speaker or the one nearer to the front facing camera?
Thanks!
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Second left from the front facing camera .
R: Crash, smash!!
Thank you all for your input.
I have noticed that the proximity sensor still works, as it is sufficient to put the phone near a really bright light to get the screen to turn on again. It's just a bit fidgety to do that and end the conversations...
Still waiting for the new glass to arrive from Hong Kong, we'll see what happens next...
Regarding the fall, the phone was connected to the charger and was facing down on the bedside table as the LED stays on after finishing charging and that morning it was annoying me enough...
The bedside table is about 60 to 70cm tall and the floor is made of old terracotta tiles, very hard and uneven: I guess one of the tiles corners must have contributed to the damage.
I agree that the Gorilla glass should be a bit more resistant but just a few days before the smash, a friend dropped it while he grabbed it and it literally flew across the room and hit a hard floor and it was perfectly fine afterwards, not even a scratch!
Mystery...
Will update you all when u get the new glass.
Anyone has some good tips about how to replace it? I have seen some YouTube videos about it and, although time consuming, it seems possible...
Only thing I don't understand clearly, will the screen glue back on afterwards? Or is there anything I need to know about it?
Thanks!
G
Sent from my GT-N7100 using xda app-developers app
Proximity sensor might have got damaged due to drop
Sent from my GT-N7100 using xda app-developers app
s10sdeville said:
My cat always tries to bust my stuff to.....nooooo kittty thats a bad kitty
Click to expand...
Click to collapse
I get a phone on the floor and then a tail in my face to wake me up at 530 for food
Sent from my GT-I9300 using Tapatalk 2
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS Youtube video. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II (I317)
Mine cost $USD 250
Your crack is right over the sensor, so I would expect the sensor itself is fine.
The digitizer glass is the Achilles heel of the device. The rest of it seems normally robust.
I think the glass is so big that it can crack from a twist as well as a drop.
And the glass is very scratch resistant, but very thin and brittle.
rickyvee said:
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS Youtube video. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II (I317)
Mine cost $USD 250
Your crack is right over the sensor, so I would expect the sensor itself is fine.
The digitizer glass is the Achilles heel of the device. The rest of it seems normally robust.
I think the glass is so big that it can crack from a twist as well as a drop.
And the glass is very scratch resistant, but very thin and brittle.
Click to expand...
Click to collapse
Where did u fix urs? Did u call Samsung? Mine is shattered too, well in my case besides the phone i broke my face too got 6 stitches. Long story though lol.... But where did u get it fixed?
R: Crash, smash!!
pradyots said:
Where did u fix urs? Did u call Samsung? Mine is shattered too, well in my case besides the phone i broke my face too got 6 stitches. Long story though lol.... But where did u get it fixed?
Click to expand...
Click to collapse
Sorry to hear that...
I got it from eBay from China for the equivalent of about 40USD...
Here's a link: http://www.ebay.com/itm/New-Screen-...182&pid=100011&prg=1095&rk=1&sd=181060192621&
managed to replace the glass and working well now. Only problem is that in the process of detaching the broken glass I messed up the adhesive around the back and menu buttons so I need to get new one too. The new screen sits raised because of the extra thickness of the messed adhesive so touch responsiveness is not great but will be fixed as soon as the new adhesive arrives.
Also, here's how it looks after the big job..
Sent from my GT-N7100 using xda app-developers app
Well, hey man, kudos to you...
First thing I do when I get a touchscreen device is place a screen protector on it; and I regard that as a pretty major hassle as far as annoying hassles go. Yet you seem to have done a near flawless job with something as crucial as replacing the screen itself; I'm impressed. Hope you get that last little fixed as well, mate.
(On a side note, even with the screen protector I managed to screw up and there's a tiny air bubble just between the home button and the screen itself... So it's invisible when the phone's in use but just annoying enough to notice when the screen is off and the contrast between the black screen and the grey bubble is more obvious).
i really sorry to hear that. hope you can manage your behavior to a better one.
guido.minciotti said:
Hi guys,
Only thing, which is weird, running a system test it shows the proximity sensor stuck to far. I did notice that during calls the screen would not switch off. Before the crash the proximity sensor worked fine.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Or simply your proximity connector is loose inside your phone after the cat crash. If you are going to replace the screen yourself, make sure you check all the connectors inside your phone.
From my own opinion, the sensor not damaged but just the crack just across the sensor, just change the glass and our will be fixed, but as what i know, it's not a easy job to change the glass, as it glued together with the display, hope you will manage to change the glass if success, please share us your experience here
Warmest Greeting From Batam - Indonesia
jujuburi said:
. What was the Gorilla doing when it hit the surface anyway?
Swyped from my GT-N7100
Click to expand...
Click to collapse
Gorilla Glass isn't shatter or crack resistant, it's designed to be scratch resistant. It's hardness actually makes it more prone to cracking.

Screen leak?

http://https://youtu.be/icCu9VpkDf4How many have light leaking through a gap between the metal frame and panel?
Look at my picture posted below..ty
At first I thought that I might have a similar problem but of you're using a screen protector that extends to the edges of the glass but does not sit flush with the bezel then the protector almost acts like a fiber optic cable in the sense that the white light from the icons on the screen shine through the edges of the protector and reflect off the bezel. I was using an IQ shield protector and this effect was really noticeable. I had some other free protectors and the IQ shield was peeling away so I decided to switch it out and since then I haven't seen the issue at all. As for the kid in the video he seems like a *****, I honestly couldn't see the bleed through effect he was trying to portray in his video.
droidrev71 said:
https://1drv.ms/i/s!AihkOLwAPYg2zmKt8UJ2ly_gViHnhttp://https://youtu.be/icCu9VpkDf4How many have light leaking through a gap between the metal frame and panel?
Click to expand...
Click to collapse
I see nothing in that video, and I see nothing on mine, it seems kinda silly to me.
Sent from my SM-N920V using Tapatalk
https://www.dropbox.com/sc/j2bzmqvbnoq00y2/AAAAJ2hk6L09f-dhFrPR0WhSa
I just posted a photo of mine. this isn't silly imo. The kid is showing his when the room is lit up. If it was low light or dark you'd see it better. Check out my pic and tell me what you think? Xda tweeted this kids video, which then lead me to checking mine. Mine doesn't have an edge to edge protector on it. I have a gap that allows light to go through.
I just looked closely at mine, and there is no gap or light bleed.
http://phandroid.com/2016/08/21/galaxy-note-7-quality-control/
i have a little of the light leak... but does it matter? Not really.. it doesnt change the quality of the image or screen.. plus I have a case on mines, i wont even notice..
Thanks for the response. Imo, it matters a lot. I don't always have a case on and I can see the leak looking directly at the screen head on. Resell value will suck too.

Light Leak On Both Sides Of The Bezel?

So far, for the first 24 hours I really enjoy this phone. I only have one gripe so far. Has anyone noticed the light leak between the glass and the bezel on both sides?
See the attached pictures. If you're using your phone in a low light room with the screen turned up just a little bit and brightness comma there's a major Gap between the glass and the bezel that goes all the way down to the bottom.
sebastianraven said:
So far, for the first 24 hours I really enjoy this phone. I only have one gripe so far. Has anyone noticed the light leak between the glass and the bezel on both sides?
See the attached pictures. If you're using your phone in a low light room with the screen turned up just a little bit and brightness comma there's a major Gap between the glass and the bezel that goes all the way down to the bottom.
Click to expand...
Click to collapse
Imagine a fiber optic cable. That is the effect you are getting from the glass on the screen. Had the edges of the screen been painted black, you wouldn't see this. It's nothing to be concerned with.
ZiprLips said:
Imagine a fiber optic cable. That is the effect you are getting from the glass on the screen. Had the edges of the screen been painted black, you wouldn't see this. It's nothing to be concerned with.
Click to expand...
Click to collapse
I get that, but I guess I'm comparing this to S7 Edge and my wife's S6 Edge Plus.
*I was just about to write both don't do that but I'm wrong. I just turned up the brightness on both and they both have that issue. It's a small thing, but now I can't "not" see it.
Yes, that is normal. Besides, AMOLED screens are self-lit pixels, ie. there's no backlight to leak out, unlike conventional LCD screens.

Categories

Resources