Related
Hi,
I thought id post this here as well, as its a concern for Touch Pro2 owners.
Basically, the Touch Pro 2 has a little sticker under the battery cover, but on the outside, which goes from cross-hatched to red if it gets red. If you send one in for repair with it red, the UK repair centre doesnt even look at it, and bills you over £300 for a repair (or £20 to get the phone back unrepaired).
Thing is, im sure it hasnt met water. It must have been my sweaty hands when changing the SD card (whose slot is right next to the sticker).
I advise everyone with a touch pro 2 to cover the sticker somehow (i covered it in a tiny bit of paper, which in turn i covered with plastic tape on my replacement touchpro2 from ebay).
See my original thread (with a picture) here
http://www.modaco.com/content/pocke...657/htc-uk-refusing-to-repair-my-touch-pro-2/
Im currently in dispute with HTC about this. I filled in their customer service satisfaction survey with very low marks, and someone from HTC rang me, and said he would try and sort it. Ive also written 2 letters to their head office and their repair centre to complain.
George
Is it possible to just cover the sticker with a piece of cellophane tape?
Thanks for the heads-up dude. Just checked mine and it's half turned read. It's about a week old so no idea how it happened. Unless rain somehow got in it, but if you can't use them in the rain without voiding warranty that is shocking.
Interesting - mind attaching that picture here for those of us who aren't members of the other forum? This is pretty scary for HTC to base their entire decision to warranty on a moisture-sensitive sticker......
Here is the pic...
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
Click to expand...
Click to collapse
wow...thats kind of sneeky of them to do. I have had someone spill water next to my phone and that would ahve easily caused it to turn red. Or lets say your talking on the phone in the rain. If a water dropplet hits it the right way, the red sitcker is going to show. I guess I will put scotch tape over it.
Just checked mine and found a red sticker. Hope I dont have need of repair service.
Yep my 10 week old one is pinky red, still works ok, I don't think it has changed since I had it though?
It might be different on the CDMA model, but I don't see one near the microSD slot. There is one on the opposite side that is clearly visible. With 3 internal moisture detectors (one on the headphone jack), one on the side, and one on the battery, it sure sounds like some planned obsolescence just through regular wear and tear.
Also, remember that the sticker is already pink/red, but it will bleed out when wet (or even humid).
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
Click to expand...
Click to collapse
Thank you for the picture, George! Mine is still nice and white with red cross hatches, BUT..... I noticed that the mount I was using from ProClip custom mounted on my air vent in my vehicle produced a TON of condensation on the backside of my phone the last time I removed it - today was a hot one here in Florida! Since the air vent is largely blocked by the phone's holster, I decided to suffocate the vent by pulling off the vent and putting a plastic bag inside it and then reassembling the cover, so it isn't out of place.
Considering I run a vinyl graphics company, I'll be getting a small square of my thin by heavy duty metallic grey vinyl cut out and put over an oversized section of the moisture detector!!! NOT going to have anyone dispute warranty issues with me over unpredictable weather or a small amount of condensation!!!
Wow, I checked my phone which I just got a week ago, and that sticker is already is half red (other half is still white). Of course it was no where near water except for maybe when I put on the screen protector. I hope we get enough complaints about this to HTC so they'll work something out with us. By the way, I have a Sprint TP2.
AssassinsLament said:
Of course it was no where near water except for maybe when I put on the screen protector.
Click to expand...
Click to collapse
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
GarciaM25 said:
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
Click to expand...
Click to collapse
Sprayed the screen with a water based solution to apply the screen protector?
Got a response back from HTC
Dear Sir,
I apologise for the delay getting back to you - I wanted to be certain I had all the information at hand before replying.
I am afraid that unfortunately, the answer is not good, and the repair centre and sticking with their stance in this matter.
This quote comes directly from our escalations office, after they received your letter:
Keeping a phone in plastic bag in Hot or Humid conditions can cause condensation, especially when there is a temperature change. Not being able to package the phone “correctly” is not a suitable claim, the packaging arrived with us undamaged.
Actual fault is irrelevant, the device has been in contact with moisture and has been modified without consent (illegal software)
Modification without consent is against the warranty card. The use of non HTC software to unlock a device or install unofficial, and unlicensed versions of Microsoft products is also against the warranty, and in the case of Microsoft software also illegal and infringes on copyright laws. If this had been the only issue he would have been quoted for Mainboard replacement only.
The effects of moisture entering a device cannot be predetermined, the fact that a part has not failed yet due to moisture does not assure that it will not fail in the future. In order to be certain that a moisture affected device will function until the end of the warranty period we therefore must replace all possible components.
Whilst we value our customers, in this instance we are unable to agree to your request for a warranty repair on this device.
HTC can only assist you further by providing documentation to support any insurance claim you may be able to make for accidental damage, or by returning your device to you unrepaired which we will not charge you for.
Unfortunately, I cannot push this any further. This decision is above my authority, and I have to abide by our Head Offices decision.
I understand this may be a frustrating response after such a long wait and I wish the news were better. I can only recommend at this point that you contact your insurance company and raise the issue with them.
Best Regards,
HTC Europe Customer Care
AssassinsLament said:
Sprayed the screen with a water based solution to apply the screen protector?
Click to expand...
Click to collapse
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
And George, that SUCKS..... wow, well, now you know why I buy a SquareTrade warranty for EVERY expensive electronic item I own, right down to the Jawbone2 I use everyday! When my charging / data USB port broke on my first Kaiser, it was during the 1 year warranty, so I called HTC first - they told me that it was a wear and tear item, it would cost well over $300 to repair, and that NO warranty company would repair it under their terms and conditions..... I promptly called SquareTrade, they had me send it in, and in 8 days later, I had a brand new charging port installed at NO cost to me!
For more details, check out www.squaretrade.com - and no, I don't work for them, but I tell everyone I know about how great they are and cheap their plans are!
My Response to HTC
Can you tell me the official address of HTC UK please so I can
instigate county court proceedings?
And can you relay the following back to your head office please (or
even better, give me a contact there so I dont have to bother you
again)
1. I have a number of people who support my claim that the sticker can
turn red without the device having got wet enough to cause damage. See
my link to the forum earlier.
2. What I didnt realise earlier is that the sticker in question is on
the outside of the phone - i accept I might have handled it with
sweaty hands. If you had found a sticker on the inside that indicated
water ingress, I would accept your point.
3. It didnt have illegal software on it - it had Windows Mobile 6.1
(ok, not the original rom). i am licensed to use Windows Mobile 6.1,
as that came with the device. The exact build of the rom is NOT an
excuse to not repair my device
4. The 'condition' of warranty regarding 'illegal' software was only
sent to me AFTER you booked the phone in. I wasnt told this in the
original email when I sent it off.
5. I dont NEED HTC's 'consent' to install whatever I want on my phone.
It was bought unlocked, and had an official WM6.1 build, downloaded
from HTC.
6. Are you seriously saying that HTC replace mainboards in preference
to re-flashing the rom? thats plain mad, and not very environmentally
friendly.
Anyway, what is comes down to is that I dispute that the device got
sufficiently wet for you to dishonor the warranty.
Furthermore, HTC know full well that the rom, and the red sticker has
nothing to do with the problem reported (they say themselves that its
not relevant). I believe I have a good chance at getting this sorted
out by the county court system, which will only cost me around £30 - a
gamble im willing to take.
GarciaM25 said:
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
Click to expand...
Click to collapse
Static-cling screen protectors are so 2005:
Installation video
Scratch test video
A little water never hurt anything. No, it's not glue, and it doesn't leave any adhesive residue. You can keep living in the dark ages, but the 3M Scotchgard material is amazing. I've done over a dozen installations on my devices and never had any water damage, and I've never activated a moisture detector. Zagg was one of the first to make this available pre-cut for electronic devices, but there are at least a half dozen startups (Best Skins Ever, PhantomSkinz, Ghost Armor, BodyGuardz, etc.).
And no, I don't work for any of them either. Maybe it's because I've done water cooling on my PC that it doesn't scare me to use a small amount of mostly non-conductive water and then let it dry for 24 hours.
Thanks for the heads up, I was wondering what that was.
Mines perfectly fine, red and white stripes, but I'll cover it up with something.
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
crazythunder said:
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
Click to expand...
Click to collapse
Ummmmmmmmmmmmmmmmm, look to the left of your MicroSD card maybe?
Hello All,
I have the HTC Desire, last night it fell out of my pocket face down. The screen shattered from the drop. The touch screen repsoniveness seems the same. Just waondering is this covered by T-Mobile UK or HTC warrant. It's been about 10 months since I had the phone. If so, how can I go about getting phone replaced.
If it is not covered how much is it likely to cost get screen replaced and how do I go about this.
Thanks
Don't think warranty covers screen damage, that would be an insurance job
Thanks for your prompt reply. I don't have insurance. Do you have any idea how much it might cost to get screen replaced and where I can go to get this done. Do HTC provide a repair service?
Haven't a clue! It's why I have my phone on my home/contents insurance
EddyOS said:
Haven't a clue! It's why I have my phone on my home/contents insurance
Click to expand...
Click to collapse
Eddy is right don't forget that home/contents insurance should cover accidental damage to your phone. Warranty will in no way cover your phone i'm afraid as this will only cover inherent problems with the phone eg Microphone stops working for no reason etc. You could try going to HTC directly as they may have a service center somehere in your area (you never know til you try) a slight warning though that this can be quite a costly process to get done by HTC - there is a number to call here for you http://service.europe.htc.com/Wizard.aspx?pageid=0
also found this place through google http://www.htcrepairs.co.uk/htc_rep...el=&phone=&name=&network=Network&title=repair no idea how reputable they are so might want to check them out first . Won't hurt to ask for a quote though - But if it seems really really cheap then it may not be a good deal so be careful
Well, what probably is broken is the digitizer. You can fix this yourself for about 30 euro.
Atleast, that's what I did...
Never done such a thing in my life before, and I was kinda scared... but it turned out to be a really cool job and not that difficult!
I'm trying to find my topic, but search is down atm... When you see this post, go to my account and see for a topic I started or one I replied in recently... it's probably about the same problem with a photo of my phone back then...
warlordxxx said:
Eddy is right don't forget that home/contents insurance should cover accidental damage to your phone. Warranty will in no way cover your phone i'm afraid as this will only cover inherent problems with the phone eg Microphone stops working for no reason etc. You could try going to HTC directly as they may have a service center somehere in your area (you never know til you try) a slight warning though that this can be quite a costly process to get done by HTC - there is a number to call here for you http://service.europe.htc.com/Wizard.aspx?pageid=0
also found this place through google http://www.htcrepairs.co.uk/htc_rep...el=&phone=&name=&network=Network&title=repair no idea how reputable they are so might want to check them out first . Won't hurt to ask for a quote though - But if it seems really really cheap then it may not be a good deal so be careful
Click to expand...
Click to collapse
@ZasXxSAz: Thanks, will search for your post. How can I tell if it's just the digitizer or the other screen. I read there are two screens ? The screen seems to be available for aboput £30, the assembly is the hard bit. If you say its as easy as you say it is I may just check it out.
Thanks guys.
Keep the help coming.
Thanks, I have e-mailed HTC last night. Will see what they say regarding repiar service.
Will check out the other website also.
Edit: I just checked out the htc reapirs website, I live in London, they are based in Wimbledom and aslo have a walk in service. Will email them and see if I can get a quote.
Best way just to check first as HTC can be expensive from what iv'e heard but the other place may well try ripping off as the desire is expensive.
It does indeed sound like a digitizer that is broken rather than the lcd (armoled) screen as they tend to bleed or not work at all -- think broken calculator screen and that's what you would get -- basicly the digitizer is the screen that you touch the lcd armoled is what is underneath it .. so if it is just the digitizer don't press the screen too hard incase a piece breaks off and goes through that too
So on my 3rd Lumia 900, I noticed the sim slot tray wasn't flush with phone... I never did get that fixed but whatever...
Anyways... I removed the tray and noticed 2 things 1) a stricker with some numbers, and 2) a second sticker that is actually used to mask some type of button or something. I didn't notice this on the first 2 devices I had (maybe they didn't have it, or maybe I didn't notice). I had to remove the plastic thick sticker on the right side to see the button or whatever it is... Took me forever to put it back on in place properly.
Anyone know what this is?
IIRC, it covers the slot that allows you remove the locking pin that retains the screen, so you can get inside the phone. You can use the SIM removal tool as a lever to remove the pin, then use a plastic pry tool to remove the screen.
This will void your warranty.
DONT TOUCH IT!!!
if you absolutely must touch it, be aware that your warranty is at stake. if you aren't familiar with the inner workings of a handset, its best to leave it alone.
You wouldn't start poking around inside of your TV if you found a small hole.
Zhariak said:
So on my 3rd Lumia 900, I noticed the sim slot tray wasn't flush with phone... I never did get that fixed but whatever...
Anyways... I removed the tray and noticed 2 things 1) a stricker with some numbers, and 2) a second sticker that is actually used to mask some type of button or something. I didn't notice this on the first 2 devices I had (maybe they didn't have it, or maybe I didn't notice). I had to remove the plastic thick sticker on the right side to see the button or whatever it is... Took me forever to put it back on in place properly.
Anyone know what this is?
Click to expand...
Click to collapse
If you press that button, the Lumia turns into an iPhone 5
alodar1 said:
If you press that button, the Lumia turns into an iPhone 5
Click to expand...
Click to collapse
Better not touch it than hahaha
Thanks guys, by removing that little sticker thing though, that wouldn't affect warranty would it? I didn't touch anything below it..
That's cool they made it easily serviceable though!
Zhariak said:
Better not touch it than hahaha
Thanks guys, by removing that little sticker thing though, that wouldn't affect warranty would it? I didn't touch anything below it..
That's cool they made it easily serviceable though!
Click to expand...
Click to collapse
Actually.....it could void your warrently....if they checked that. Removing stickers on a handset is usually an indicator of a stay away area near hear...stay away.....
When they swapped by phone last week because of the vibrator....they definitely opened the sim slot and looked in...I had no idea why....but I do now.
Zhariak said:
Better not touch it than hahaha
Thanks guys, by removing that little sticker thing though, that wouldn't affect warranty would it? I didn't touch anything below it..
That's cool they made it easily serviceable though!
Click to expand...
Click to collapse
Removing the sticker is what lets them know that you voided the warranty.
Megabunny said:
You wouldn't start poking around inside of your TV if you found a small hole.
Click to expand...
Click to collapse
Actually, I would. It's no wonder my parents got grey hair so quickly.
Zhariak said:
Better not touch it than hahaha
Thanks guys, by removing that little sticker thing though, that wouldn't affect warranty would it? I didn't touch anything below it..
That's cool they made it easily serviceable though!
Click to expand...
Click to collapse
Some stickers....whenyou remove them....say VOID VOID VOID. All you can say is OPPS OPS OPS OPS...because the they are 1 way stickers...usually....won't go back on.
Want to know whats under the sticker....go to YouTube and find the break down video....
Weird,
I removed the sticker a few times to look in, until finally posting this, each time I was able to put it back. It's NOT one of those tamper proof stickers, it just covers that hole...
Zhariak said:
Weird,
I removed the sticker a few times to look in, until finally posting this, each time I was able to put it back. It's NOT one of those tamper proof stickers, it just covers that hole...
Click to expand...
Click to collapse
This thread did make me go look. got the flash light out, the reading glasses, I'm looking inside there....and boom....I see the darn this right on the top. First glance....this is a "You void your warrenty" type of sticker. But thats my opinion. The one of the Dell Venue Pro was black and barely noticable...until you pull it back and it left its surprise.....but then you were looking for the SD card....
Strange...but cool to know.
I have to admit, the same day the YouTube video came up showing how to dismantle the phone, I went ahead and did it. It's pretty slick the way it's held together.
I wanted to see how the Vibrator Motor was installed to see if there was a good reason for the rattle and possibly a fix. Unfortunately, it's under the Main Board, and I was not that enthusiastic, so never got to see it. But I can confirm it's the Motor, or something close to it, and NOT the camera lense. I ran the vibrator while the phone was open so I could find the source. Again, it's under the Main Board, so could not see the actual rattle source.
I'm wondering if it might be one of the metal plates that clip on to cover the IC Chips, thus the different rattle on different phones. All the other parts seem to be solidly mounted.
PS: From what I can tell, there's no sign that the sticker had been lifted after I put it back in place.
SuperSport said:
I have to admit, the same day the YouTube video came up showing how to dismantle the phone, I went ahead and did it. It's pretty slick the way it's held together.
I wanted to see how the Vibrator Motor was installed to see if there was a good reason for the rattle and possibly a fix. Unfortunately, it's under the Main Board, and I was not that enthusiastic, so never got to see it. But I can confirm it's the Motor, or something close to it, and NOT the camera lense. I ran the vibrator while the phone was open so I could find the source. Again, it's under the Main Board, so could not see the actual rattle source.
I'm wondering if it might be one of the metal plates that clip on to cover the IC Chips, thus the different rattle on different phones. All the other parts seem to be solidly mounted.
PS: From what I can tell, there's no sign that the sticker had been lifted after I put it back in place.
Click to expand...
Click to collapse
I might do this when its out of warranty.... too knew yet to blow that!
Does anyone know what part is required to replace the back plastic part at top of phone which has the power button within it please? It's cracked at the left most end.
Sent from my HTC One_M8 using Tapatalk
Have you tried e-bay? I've seen people buy the speaker covers there. Maybe someone had that part as well.
How the hell did it crack. Just wondering so I don't do it.
EDIT - just looked on ebay and it appears that if you buy a new back cover the picture looks as if the part you need is included. I'd ask the seller first though.
Just search HTC One M8 parts.
theandies said:
Have you tried e-bay? I've seen people buy the speaker covers there. Maybe someone had that part as well.
How the hell did it crack. Just wondering so I don't do it.
EDIT - just looked on ebay and it appears that if you buy a new back cover the picture looks as if the part you need is included. I'd ask the seller first though.
Just search HTC One M8 parts.
Click to expand...
Click to collapse
Yeah I since found out that's the part I need after reading the iFixit guide.
I'm not sure exactly how I did it, I've dropped it once and although it was in a case, the impact must have been enough to crack the plastic.
The fix doesn't look too hard actually. Hardest part is warming up the glue holding the speaker grilles. Rest is simple guitar pick prising apart.
Sent from my HTC One_M8 using Tapatalk
Chris, That sucks. I dropped my phone the 3rd day I had it, without a case on and the only thing that happened is some very small scratches on the edge bezel. I would have never noticed them if I hadn't have been building a model (hobby) and was painting with my detail magnification glasses on and my phone rang. I looked at iFixit before I decided on the M8 because this is the first phone without a removable battery and I wanted to know how hard it would be to open it up and replace stuff. They make is sound so hard but I think it doesn't look that hard after getting the glue soft.
Good luck and let us know how the repair goes. :good:
So I just dropped my OP3 and now it has cracks all over the screen. Is it difficult to replace by myself and where can I get the new screen module? Asked few of the local phone stores but they don't have screens and couldn't tell when they would get them.
NoobMonkey said:
So I just dropped my OP3 and now it has cracks all over the screen. Is it difficult to replace by myself and where can I get the new screen module? Asked few of the local phone stores but they don't have screens and couldn't tell when they would get them.
Click to expand...
Click to collapse
I asked Oneplus the same thing and they told me that they don't sell the screen, so if you find one it is not genuine.
My repair was €104 and took 20 days
superiscch said:
I asked Oneplus the same thing and they told me that they don't sell the screen, so if you find one it is not genuine.
My repair was â?¬104 and took 20 days
Click to expand...
Click to collapse
Seems like I have to open ticket for oneplus and send my phone there
I broken my op3 and i buy screen, but its say genuine and its cost about 230dollars from US. Its not so hard to change. Op 3 its be my first phone which i change screen. You need some screwdrivers, some plastic plates and heat gun. For me is took 2hours for replace. But be careful with ear speaker, because when i finish its not working, and first think come to head, i put upside down D so i need resemble again hardest thing for me be to take out broken pieces, and take out back cover, because i wanted make everything without scartches. And now working like new Sorry for bad english. Screen and tools you can get from fixez.com
Zaikanas said:
I broken my op3 and i buy screen, but its say genuine and its cost about 230dollars from US. Its not so hard to change. Op 3 its be my first phone which i change screen. You need some screwdrivers, some plastic plates and heat gun. For me is took 2hours for replace. But be careful with ear speaker, because when i finish its not working, and first think come to head, i put upside down D so i need resemble again hardest thing for me be to take out broken pieces, and take out back cover, because i wanted make everything without scartches. And now working like new Sorry for bad english. Screen and tools you can get from fixez.com
Click to expand...
Click to collapse
Thnx for reply. The screens are out of stock. And also it says lcd-screen on their site. If I understood right the op3 has amoled screen, so it's not the same.
Sent my phone already to repair shop yesterday. Haven't got estimate cost and time yet.
Zaikanas said:
I broken my op3 and i buy screen, but its say genuine and its cost about 230dollars from US. Its not so hard to change. Op 3 its be my first phone which i change screen. You need some screwdrivers, some plastic plates and heat gun. For me is took 2hours for replace. But be careful with ear speaker, because when i finish its not working, and first think come to head, i put upside down D so i need resemble again hardest thing for me be to take out broken pieces, and take out back cover, because i wanted make everything without scartches. And now working like new Sorry for bad english. Screen and tools you can get from fixez.com
Click to expand...
Click to collapse
230$ for a screen?!
Mate, you got screwed over. Badly.
Sent from my OnePlus 3 using Tapatalk
I think you have to send the phone to OnePlus for repair. My screen was malfunctioning and they replaced it here in Germany for 1 week (with the shipping time) Pretty fast.
Latest info is "send to vendor service center 14.11.2016". In my opinion this is taking way too long.
Just for update. Just picked up my phone today. Replace screen was 140€ and I also got some kind of plastic cover for the phone. Probably not gonna use it, because I like naked phones but anyway nice to get something extra.
What about this one?
http://www.ebay.com/itm/232106828350#shpCntId
mohmd.nagy said:
What about this one?
http://www.ebay.com/itm/232106828350#shpCntId
Click to expand...
Click to collapse
It says unbranded and the price is approximately the same as the original one from OnePlus.
If I were you, I would go for the peace of getting it replaced by the manufacturer with OE part, despite the time taken.