Related
Wondering if i can get an opinion here. My epcic recentl suffered the fate of a broken lcd.....keyboard and bottom row keys on lcd still seem to work and it appears to be operating but the screen is jsut gone. Completley useless. Anyways , i was due for an upgrade and while i didnt wanna wait for a replacement or try going through asurion (they claim ive had too many replacments in a year (4 or 5) even though they replaced my last one.....through 8 conference calls lol).........i decided to use my upgrade and try out WP7 with the HTC Arrive. Im loving that phone however i do miss the epic....I want to try and get the screen replaced..... Will Sprint not help me becasue the Arrive is now the phone on my account?
Yes. You probably switched your insurance from your Epic to your HTC Arrive when you got the new phone right?. You can try to add a line to your account, add the Epic back to it with insurance and try that, but i'm not 100% on how that would work because it's not a new phone, it's a phone you're adding... so I'd say give em a call and ask, or if you have someone on the inside, get em to hook you up lol.
ZekeDev said:
Yes. You probably switched your insurance from your Epic to your HTC Arrive when you got the new phone right?. You can try to add a line to your account, add the Epic back to it with insurance and try that, but i'm not 100% on how that would work because it's not a new phone, it's a phone you're adding... so I'd say give em a call and ask, or if you have someone on the inside, get em to hook you up lol.
Click to expand...
Click to collapse
Actually I believe sprint has an unwritten rule, picky customers or overly rough customers that have 4 or more replacements are forced to switch to a crappy phone......just be happy they didn't give you the O.G. pre.....lol
Which reminds me, when I bought my epic I told them, I need to move my tep from my pre to my epic. The girl said, no worries both are now covered by tep. Did they change this policy? It was about 7 months ago.
Why dont you just buy a replacement screen? You can grab a phone for around $50 - $70 on ebay w/out a motherboard. I have an extra housing/screen(that was brand new), and like 4 sliders for mine, and it cost like $90 total.
ahh i was reading some places on the net that you can take it to a sprint repair store and have them fix it for only $35 , wich would be nice.....problem is im out of $$ till wendsday AND hesitant to spend money over 50 bucks on it cuz i now have the arrive.......the arrive is pretty damn nice....but i miss the samoled , the customization , the camera , and voodoo sound lol
I work for sprint. Just put the phone back on your line for a day and take it to the store. If the can they will fix it. $35 is for repairs our replacements for cust without insurance. And if the device its not active on am account. Or a vm line is active less than 30 days the store will not touch it.
Sent from my SPH-D700 using XDA App
On November 11, 2012 I bought, at full price, a Sprint Samsung Galaxy Note 2 the day it became available through Best Buy Mobile. I waited for Best Buy to have it specifically for the Geek Squad Protection, which I also paid in full for, and it's reported "superior" service and protection. At 12:30pm I left the store, by 5:30pm the screen was cracked from a short fall from a bench. I took it back to the store the next evening for the GSP claim. I was told they had to send it in to try and repair it (this phone just came onto the market two weeks ago) and it could be up to 12 days before I would get it back. I have followed the tracking number and it went from Michigan to TEXAS and arrived on Thursday morning (15th) at 9:36AM and nothing more has been reported. I have called the 800 numbers and the local store to try and get some kind of update but they see nothing more then what I can by tracing the service order number. I am a Premiere Silver Rewards member since that program began and I always buy the protection plans. This is the first time I have ever waited for a product to be replaced/repaired more then a couple of days.
I am so upset about this that I may return the phone when it finally does come back, and get my old phone back. And I will change back to the Sprint protection. Sure I would have to pay a deductible, but I would have a new phone overnight instead of being without my brand new phone for over a week.
Should I come to my senses and keep the phablet, I will definitely get an Otterbox when they come out!
I hate to
I hate to inform you but because of the phone being so new that even with the Sprint Asurion insurance I still had to wait for almost 2 weeks to get my replacement. The good news was that I recieved a brand new phone because no referb were available. My phone lasted a little longer than yours, mine was about 18 hrs, 12 of which It was in a secured locker because I was at work.
I would tough it out. Im pretty sure they will send you back a new one.
Brad might i ask how much did you pay in total out the door including the insurance an taxs? I want the note 2 real bad but not willinh to pay a huge price when i hear that they break quite easy.
Sent from my SPH-D710 using Tapatalk 2
That happened to me..with the HTC evo lte... I had to wait month and a half...still nothing..my wife called..and fussed at the in a professional way...they replaced my phone with a store credit.I got the s3 Samsung sold it on Craig list for 340...and bought the note2...the wait was painful...geeksquad sucks big time
Sent from my SPH-L900 using xda app-developers app
eddie3130 said:
Brad might i ask how much did you pay in total out the door including the insurance an taxs? I want the note 2 real bad but not willinh to pay a huge price when i hear that they break quite easy.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Got the price match to Sprint's $649.99, then did the buy back of my EVO LTE of $350 ( which I paid NOTHING for with rebates in June ) and changed over to the BB 2yr Black Tie Protection instead of the monthly payments. It was $509 out the door, so realistically I paid the $300 just like a normal update. I was happy with the deal...at the time.
Cool ima try an check at walmart where i work if they carry them they also have a 2yr accidental insurance. Thats what i have on my pc an my Nexus7. I realy want this phone
Sent from my SPH-D710 using Tapatalk 2
Walmart accidental is one time use not like unlimited with best buy. Bite the bullet and be more careful next time.
Had an interesting chat with my local BBY store manager. She told me that I should have had a phone (either repaired/refurb/new) at 5 business days...period. It was near closing so she told me she will see to it first thing Saturday morning. She took my personal phone number and said she would call me.
BTW, no matter how careful you are, just about EVERYONE drops their phone once in a while. I have had an HTC - Hero, EVO 4G and EVO 4G LTE all of which I've dropped without them EVER breaking. So I sure didn't expect the Samsung to be any more fragile especially after watching the You Tube videos where the AndroidAuthority dropped one from different heights without any breakage. I guess I hit the "Achilles Heel" lower left corner.
Finally, I will be keeping the phone and the Best Buy Protection.
Cool everyone lives this thing waiting for mine on vzw
Final update
Today I went into my local Best Buy and true to her word the store manager called the Mobile manager and had him get me a NEW Note 2. :good:
I have a cheap case and a Clingo neck strap on it until the Otterbox is available.
brad49201 said:
Today I went into my local Best Buy and true to her word the store manager called the Mobile manager and had him get me a NEW Note 2. :good:
I have a cheap case and a Clingo neck strap on it until the Otterbox is available.
Click to expand...
Click to collapse
YAY! thought you would.
Hello! Long time Android owner and XDA member but new to ATT.
Coming over from 12 years of Sprint. The past few years have been ROUGH. They blew up with new devices and then didn't have the network to back it. The data, simply didn't work.
Can't believe how much faster ATT is even on HSPA+.
OK so we bought four S3's at the Best Buy durning there Black Friday craptasic sale. The guy working at BB scammed the Black Tie Best Buy insurance policy on us. I say that because he did NOT inform us that is does not cover lost, stolen or water damaged phones.
WE NEED THIS. Two of these phones are going to teenagers and I can't find my keys 90% of the time so hell, I'm forgetful about leaving stuff places too.
My wife wants to keep the Best Buy insurance I think because she tends to break screens more then anything and not paying $200.00 dollars is appealing to her. I've never broken a screen other then one time I whipped my HTC EVO into a wall because it sucked but I've lost phones. Then my son took a damn shower with his Verizon phone one time because he was texting his gf, seriously.... My daughter lost hers in a lake... Yes IN A LAKE.
Point being we need something that covers everything but that BB insurance is appealing but we don't want to pay $10.00 to each company per line.
What would be the suggested options here? I wish there was a combination of the two.
kdoggy said:
Hello! Long time Android owner and XDA member but new to ATT.
Coming over from 12 years of Sprint. The past few years have been ROUGH. They blew up with new devices and then didn't have the network to back it. The data, simply didn't work.
Can't believe how much faster ATT is even on HSPA+.
OK so we bought four S3's at the Best Buy durning there Black Friday craptasic sale. The guy working at BB scammed the Black Tie Best Buy insurance policy on us. I say that because he did NOT inform us that is does not cover lost, stolen or water damaged phones.
WE NEED THIS. Two of these phones are going to teenagers and I can't find my keys 90% of the time so hell, I'm forgetful about leaving stuff places too.
My wife wants to keep the Best Buy insurance I think because she tends to break screens more then anything and not paying $200.00 dollars is appealing to her. I've never broken a screen other then one time I whipped my HTC EVO into a wall because it sucked but I've lost phones. Then my son took a damn shower with his Verizon phone one time because he was texting his gf, seriously.... My daughter lost hers in a lake... Yes IN A LAKE.
Point being we need something that covers everything but that BB insurance is appealing but we don't want to pay $10.00 to each company per line.
What would be the suggested options here? I wish there was a combination of the two.
Click to expand...
Click to collapse
Invest in Otterbox Defender cases for the teenagers. They come in a variety of colors. This will protect against most damages.
BB Strikes Again.
kdoggy said:
Hello! Long time Android owner and XDA member but new to ATT.
Coming over from 12 years of Sprint. The past few years have been ROUGH. They blew up with new devices and then didn't have the network to back it. The data, simply didn't work.
Can't believe how much faster ATT is even on HSPA+.
OK so we bought four S3's at the Best Buy durning there Black Friday craptasic sale. The guy working at BB scammed the Black Tie Best Buy insurance policy on us. I say that because he did NOT inform us that is does not cover lost, stolen or water damaged phones.
WE NEED THIS. Two of these phones are going to teenagers and I can't find my keys 90% of the time so hell, I'm forgetful about leaving stuff places too.
My wife wants to keep the Best Buy insurance I think because she tends to break screens more then anything and not paying $200.00 dollars is appealing to her. I've never broken a screen other then one time I whipped my HTC EVO into a wall because it sucked but I've lost phones. Then my son took a damn shower with his Verizon phone one time because he was texting his gf, seriously.... My daughter lost hers in a lake... Yes IN A LAKE.
Point being we need something that covers everything but that BB insurance is appealing but we don't want to pay $10.00 to each company per line.
What would be the suggested options here? I wish there was a combination of the two.
Click to expand...
Click to collapse
This scenario happened to me with my S2. I suggest getting an otterbox or visiting SpigenSGP (amazing company, best screen protectors and cases i've used.) and buying a case. As for insurance, try and take a look at SquareTrade coverage. They cover everything like drops and water damage and lost phones. They charge you a one time cost for the number of years the coverage is for, and if it breaks there is a deductible according to the damage. Honestly give them a try, they are a fantastic company. Personally I have the AT&T mobile insurance, but my stepfather uses SquareTrade and has had nothing but positive experience. Just make sure to get that BB crap off and get your money back!!!
-Brandon
The kids don't break their phones, they loose them.
Honestly, SquareTrade doesn't look as good as what Best Buy offers. There is NO deductible with the Best Buy insurance. SqareTrade is $99.00
Looks like SquareTrade does not cover LOSS or THEFT either which is what we do not like about the Best Buy insurance. Everything about the BB insurance is great with the acceptation of NO LOSS or THEFT or WATER damage.
BB told me their insurance does cover water damage
Sent from my SAMSUNG-SGH-I747
I searched for insurance and found this thread. I am trying to compare Squaretrade vs Worth Ave Group. Worth offers replacement for lost/stolen. Sams Club offers Squaretrade with only $49 deductibles.
So compare those two would be my advise but Im looking on this site for the same comparisons.
I looked at all the insurance providers and ended up purchasing it from Ensquared. It's $99 for 2 years with a $75 deductible. They cover loss, theft, and water damage. By far the best value that I could find and they seem to get good reviews.
kdoggy said:
The kids don't break their phones, they loose them.
Honestly, SquareTrade doesn't look as good as what Best Buy offers. There is NO deductible with the Best Buy insurance. SqareTrade is $99.00
Looks like SquareTrade does not cover LOSS or THEFT either which is what we do not like about the Best Buy insurance. Everything about the BB insurance is great with the acceptation of NO LOSS or THEFT or WATER damage.
Click to expand...
Click to collapse
BB does cover water damage. It doesn't cover full submersion, but do what everyone does and say you spilled water on it. With all the options for GPS location of a lost phone you can probably get away with Avast, Lookout, Cerberus... the list goes on and still not have to pay a deductible if it gets broken. When I worked at best buy we covered everything but lost, stolen, and negligence. If someone said I dropped it in a lake I'd pretend I didn't hear them and say, it looks like you "spilled" something on it. They'd finally get the hint after around 4 or 5 times haha.
kdoggy said:
The kids don't break their phones, they loose them.
Honestly, SquareTrade doesn't look as good as what Best Buy offers. There is NO deductible with the Best Buy insurance. SqareTrade is $99.00
Looks like SquareTrade does not cover LOSS or THEFT either which is what we do not like about the Best Buy insurance. Everything about the BB insurance is great with the acceptation of NO LOSS or THEFT or WATER damage.
Click to expand...
Click to collapse
You can install various applications that will allow you to not only track your phone, but even in the case someone wipes the phone, you can still track it (Avast mobile security) works like lo-jack for your phone.
Hi
dratsablive said:
You can install various applications that will allow you to not only track your phone, but even in the case someone wipes the phone, you can still track it (Avast mobile security) works like lo-jack for your phone.
Click to expand...
Click to collapse
Hi,
I went through similiar stuff with our phone insurance.
Studying on the net I came across a great idea!!!
Call your homeowners and/or car insurance.
I put my phone on a rider to auto for $50 a year, no deductible!!!
They needed purchase price for phone, hard copy, that's all.
Sounds too good to be true, the saleswoman who researched and
issued the policy told me she changed hers also. She didn't know
her own insurance company offered this rider!!
Ken
kenfb1 said:
Hi,
I went through similiar stuff with our phone insurance.
Studying on the net I came across a great idea!!!
Call your homeowners and/or car insurance.
I put my phone on a rider to auto for $50 a year, no deductible!!!
They needed purchase price for phone, hard copy, that's all.
Sounds too good to be true, the saleswoman who researched and
issued the policy told me she changed hers also. She didn't know
her own insurance company offered this rider!!
Ken
Click to expand...
Click to collapse
Be careful putting it on a car policy. I have heard of people adding it to homeowners and renters, but auto rates change all the time. If you breathe incorrectly your auto policy is likely to go up. I could only imagine filing a claim on a phone that was unrelated to the car. Homeowners and renters rates don't change this way, which is why people use them.
I was pretty pleased with Squaretrade when I had my Note 1, as the turnaround was incredibly fast and the repair work was really well done.
Picked up a new warranty for my Note 2 and sadly had to use it rather quickly after getting the phone.
November 27 I filed a claim with Squaretrade for my broken screen. Dumb mistake, set it on my wallet and it eventually hit the kitchen floor. Really didn't seem like much of a drop, but the cracks were there and I figured I might as well file the claim. Now I wish I waited. Had 2 large cracks on the phone and a small chip on the bottom right of the glass.
Everything went off without a hitch, they emailed me the 2nd day UPS label, and off it went. They received it on the 29th with the standard (potentially) "fixed and returned" within 5 days message. It's been 11 days now. I called last week Friday and was told that they were waiting for a digitizer that was to arrive that day and would have my phone out that night. Was pretty happy with that and waited to receive an email with a tracking number. Nothing.
Back on the phone with them today and I'm getting the same story just different ship date. They received the part on Friday, and would hopefully have it repaired and shipped out tonight. It's a cellphone shop and repair depot (Cellular Fantasy in LA, CA), so I'm wondering if they are just backed up with repairs or they don't work weekends? I was also advised that if I want a tracking number I need to call them tonight to ensure it actually went out this time.
So overall I'm probably looking at 13-14 days without my phone. Had I known about the delay, I probably would have waited a month considering the phone actually functioned like normal despite the large cracks.
Anyway, just putting this out there for anyone on the fence about a Squaretrade warranty. I will update with pics of the repaired phone once I finally receive it.
sodomanaz said:
I was pretty pleased with Squaretrade when I had my Note 1, as the turnaround was incredibly fast and the repair work was really well done.
Picked up a new warranty for my Note 2 and sadly had to use it rather quickly after getting the phone.
November 27 I filed a claim with Squaretrade for my broken screen. Dumb mistake, set it on my wallet and it eventually hit the kitchen floor. Really didn't seem like much of a drop, but the cracks were there and I figured I might as well file the claim. Now I wish I waited. Had 2 large cracks on the phone and a small chip on the bottom right of the glass.
Everything went off without a hitch, they emailed me the 2nd day UPS label, and off it went. They received it on the 29th with the standard (potentially) "fixed and returned" within 5 days message. It's been 11 days now. I called last week Friday and was told that they were waiting for a digitizer that was to arrive that day and would have my phone out that night. Was pretty happy with that and waited to receive an email with a tracking number. Nothing.
Back on the phone with them today and I'm getting the same story just different ship date. They received the part on Friday, and would hopefully have it repaired and shipped out tonight. It's a cellphone shop and repair depot (Cellular Fantasy in LA, CA), so I'm wondering if they are just backed up with repairs or they don't work weekends? I was also advised that if I want a tracking number I need to call them tonight to ensure it actually went out this time.
So overall I'm probably looking at 13-14 days without my phone. Had I known about the delay, I probably would have waited a month considering the phone actually functioned like normal despite the large cracks.
Anyway, just putting this out there for anyone on the fence about a Squaretrade warranty. I will update with pics of the repaired phone once I finally receive it.
Click to expand...
Click to collapse
I had horror stories with SqureTrade and my Samsung Galaxy 10.1 Tab. There was a well known issue with displays on that device with what looked like wet spots (Newton Ring). Sent back my device a total of three times, and always came back with a replacement screen that had the same exact problem. Wrote Squaretrade corporate of the issue, and they never replied. I am not sure that I will use or recommend SquareTrade again.
I never considered using them for a cell phone, as the turnaround times with no cell phone are not acceptable for me.
Milkman00 said:
I had horror stories with SqureTrade and my Samsung Galaxy 10.1 Tab. There was a well known issue with displays on that device with what looked like wet spots (Newton Ring). Sent back my device a total of three times, and always came back with a replacement screen that had the same exact problem. Wrote Squaretrade corporate of the issue, and they never replied. I am not sure that I will use or recommend SquareTrade again.
I never considered using them for a cell phone, as the turnaround times with no cell phone are not acceptable for me.
Click to expand...
Click to collapse
Well, when I did my Note 1 claim, there was an option for waiting for a replacement to be sent and mail back the old phone (though I opted for repair which was quick). Was really hoping this was going to be the case this time, but I understood because this was a new phone that it was going to need servicing rather than replacement. The turn around is pretty unworkable for me with my job and will make me think twice next time. I'm just hoping they do a good job as this wait has been maddening.
For your situation, did you try leaving a review on Reseller Ratings? They seem to respond to complaints there. http://www.resellerratings.com/store/SquareTrade/sort/likes
sodomanaz said:
For your situation, did you try leaving a review on Reseller Ratings? They seem to respond to complaints there. http://www.resellerratings.com/store/SquareTrade/sort/likes
Click to expand...
Click to collapse
I would have thought writing corporate would have done it, BUT what the heck, I will give this a shot.
Thanks
Thanks for posting your story, and I'll be interested to hear your updates. I read your original review of Squaretrade, and your story actually motivated me to get coverage of my Note 2. Well, it was also significantly cheaper to insure it through Squaretrade than through AT&T or Best Buy ($90 for 2 years and $100 deductible is reasonable). I know Squaretrade doesn't cover lost or stolen devices, but that's not why I wanted insurance.
When I first bought coverage, the Note 2 wasn't an option on the website yet. I called customer service and was connected to a well-spoken rep within 30 seconds. He was extremely helpful and recorded my device info and confirmed coverage right on the spot and sent a confirmation email. This was far better customer service than I've ever had when dealing with AT&T.
In the end though I hope to never need to use the insurance *fingers crossed*
Couple questions: Now that you're having your Note II repaired, do you need to purchase coverage again, or do you continue to have coverage but would need to pay another $100 deductible if you file another claim in the future? Also, how stingy are they with the name on the purchase receipt? Although I bought my Note 2 with my debit card, the name on the email receipt was the primary account holder on my family's wireless plan (my father, same last name). I wonder if this may be an issue if I ever file a claim.
UCLAKoolman said:
Couple questions: Now that you're having your Note II repaired, do you need to purchase coverage again, or do you continue to have coverage but would need to pay another $100 deductible if you file another claim in the future? Also, how stingy are they with the name on the purchase receipt? Although I bought my Note 2 with my debit card, the name on the email receipt was the primary account holder on my family's wireless plan (my father, same last name). I wonder if this may be an issue if I ever file a claim.
Click to expand...
Click to collapse
You still have coverage for a repair, but if they send you a reimbursement check, your warranty is done. As far as I understand, you are covered for up to the cost of the device. So if I'm not mistaken, the cost of repairs is deducted from that price (~$600) and continues to dwindle upon each use. Only problem I can see with that is they determine the pricing and never tell you the costs. So this repair + parts might be $300, so if I really have a bad accident causing the device to die in the future, I might be refunded $300 (really $200 after deductible). And ya, you will have to pay another deductible.
The warranties are easily transferable for the life of the warranty, so I don't think you'll run into any problems with names on receipts and such.
My main reason for going with Squaretrade is just like yours: price. AT&T is $200 or $250 for deductible on top of their $7 a month. That's quite a lot for an item that always drops in value as weeks go by and newer, fancier phones come out.
best buy is $240 for two years ($10/mo)and no deductible. not necessarily $240 either. $240 is only if you have the phone that long. its only $180 if you have it for 18 mos...
UCLAKoolman said:
Thanks for posting your story, and I'll be interested to hear your updates. I read your original review of Squaretrade, and your story actually motivated me to get coverage of my Note 2. Well, it was also significantly cheaper to insure it through Squaretrade than through AT&T or Best Buy ($90 for 2 years and $100 deductible is reasonable). I know Squaretrade doesn't cover lost or stolen devices, but that's not why I wanted insurance.
When I first bought coverage, the Note 2 wasn't an option on the website yet. I called customer service and was connected to a well-spoken rep within 30 seconds. He was extremely helpful and recorded my device info and confirmed coverage right on the spot and sent a confirmation email. This was far better customer service than I've ever had when dealing with AT&T.
In the end though I hope to never need to use the insurance *fingers crossed*
Couple questions: Now that you're having your Note II repaired, do you need to purchase coverage again, or do you continue to have coverage but would need to pay another $100 deductible if you file another claim in the future? Also, how stingy are they with the name on the purchase receipt? Although I bought my Note 2 with my debit card, the name on the email receipt was the primary account holder on my family's wireless plan (my father, same last name). I wonder if this may be an issue if I ever file a claim.
Click to expand...
Click to collapse
best buys warranty is $10/month or $170 for 2yrs, does not cover lost or stolen, and No deductible.
If something were to happen within the first 7 months where they wont fix, send refurbished phone, or give you credit towards a new phone. Which has happened to my brother you get the prorated amount back from them. He got back $170 from his Black tie plan and they also let him pick any phone that was the same price of the dell streak ( $600 at that time). So he got new phone and the money he paid for the black tie plan back since you get a discount if you purchase 2yrs upfront. Not bad deal if you ask me and with the note2 it seems to be one of the few phones that will last 2 yrs at least or with how fast these phones are coming out you will be covered through the black tie protection.
It beats AT&T's insurance plan including several other out there right now, besides there is no B&M store to bring your device to when you need warranty service and no one to yell at in person when something isn't right.
It seems that best buy's insurance would be a slightly better deal if you ever need to file a claim. However I would rather only pay $90 for two years and pay the extra $100 if something breaks down the line. Considering I used my last iPhones case less and never had an incident, hopefully the same will go with my Note. $90 for two years peace-of-mind is basically what I bought.
Got my phone back this morning. I called last night for a tracking number and they said I would get an email within an hour with the information. Unfortunately it never came. Went to work this morning a bit annoyed as I didn't get an email, but received a call that I had an overnighted UPS box waiting for me at home.
Looks like new, so I won't bother with pics. They did all sorts of diagnostics and included screenshot proof (3 pages) of each test they ran. Only thing I am curious about is the battery test conclusion. Since the phone was barely in its second week of use, it was graded as Good rather than Excellent. Just curious what they would consider to be excellent since this is pretty damn close to brand new.
Anyway, besides the long wait (due to being a new phone) and lack of communication towards the end, I am pretty happy with the service. Screen protector and case now applied so hopefully I can keep from paying out another deductible.
*edit* Just a fun side story, but I went to AT&T to get a new micro sim set up, and I was asked to browse around as I waited for someone to be available. Was a bit odd since the store was practically empty besides the 9 employees. A plain clothed Samsung rep was at the store and asked if I was buying a Samsung phone as I was looking at the cases. After informing him I was just waiting for a new sim to put in my Note 2 he spent the next 15 minutes showing me all sorts of features of the phone. Must have been bored as I mentioned a few times I already owned one so selling me further on the features wasn't going to do much. Probably wanted to practice his sales pitch.
Back from the dead.
Dropped my phone yesterday while on the treadmill. It fell, got pulled by the aux cable, then fell a full foot from where it detached. I was thinking, "damn, glad I have a screen protector and case on it." Well, the glass is intact, but it's bleeding internally. Screen is getting worse and worse. Another $100 down the drain to squaretrade.
Or so I thought!
I called them and told them I really didn't want to wait as long as I did last time. They told me I had the option of finding a local shop to repair it at no additional deductible. All I have to do is pay for it, fax them the receipt, and I will be reimbursed as long as it doesn't go over $599. Took all day but found a shop that could have the part in by tomorrow and repaired same day for $360. Fingers crossed. Still impressed.
Sounds like you need an Otterbox Defender case.
scitech09 said:
Sounds like you need an Otterbox Defender case.
Click to expand...
Click to collapse
Ya, I ordered the Commuter. Don't want to go through this again.
sodomanaz said:
Well, when I did my Note 1 claim, there was an option for waiting for a replacement to be sent and mail back the old phone (though I opted for repair which was quick). Was really hoping this was going to be the case this time, but I understood because this was a new phone that it was going to need servicing rather than replacement. The turn around is pretty unworkable for me with my job and will make me think twice next time. I'm just hoping they do a good job as this wait has been maddening.
For your situation, did you try leaving a review on Reseller Ratings? They seem to respond to complaints there. http://www.resellerratings.com/store/SquareTrade/sort/likes
Click to expand...
Click to collapse
sodomanaz. I wanted to let you know that I finally got around to posting on resellerratings, and THAT seemed to get their attention. They seem to be wanting to resolve my problem now.
Thanks for the advice.
Milkman00 said:
sodomanaz. I wanted to let you know that I finally got around to posting on resellerratings, and THAT seemed to get their attention. They seem to be wanting to resolve my problem now.
Thanks for the advice.
Click to expand...
Click to collapse
That's awesome.
For me I just got my phone back today from a local shop. He fried the first screen and had to order another so I had to wait another few days. Shop has sworn never to touch another note 2 though haha. Works flawlessly now and with the commuter, though huge, feels secure like it did when I had one on my note 1.
Anyway submitting my receipt today for reimbursement. Fingers crossed it goes smooth. Gotta say that this warranty has paid for itself multiple times and the lack of deductible on this fix was over the top.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Last night I get an email and I goto unlock my phone and have a wicked line through the left side of the screen (attaching photo).
Shopping around and the screen replacements are about 150 - 175. The next option was to see if i could get a used phone to ride my contract(June 2014) but they were so expensive (eBay Craigslist ect).
Took a shot in the dark and called AT&T and they are giving me my upgrade early and shipping my new phone next day (wow).
Sucks wish it weren't so expensive to repair and definitely getting insurance this time. I can't understand why the screen just up and did what it did. Was fine an hour prior and then wham.
Any ideas what I can do with my phone now? Worth trying to sell it?
I personally would keep the phone, and what phone are they sending you? I'm just curious
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I suggest get your next phone at best buy $10 a month insurance but no deductible only bad side they don't replace stolen
+1 I got my s3 and wife's igarbage both with best buys insurance. Not sure if they still have it but we each got $50 bb gift cards with new activations
Making the iPhone jealous one user at a time.