S-Pen not working properly after dropping it - Galaxy Note II Q&A, Help & Troubleshooting

I recently bought a note 2 and have been using it happily, until today when i accidently dropped the s pen onto a hard surface. I picked it up again and it started malfunctioning. The pen now doesnt register properly on the screen, I have to press really hard to get it to register, I don't get air view until its hardly pressed against the screen. If I'm in SketchBook (autodesk) and try to draw with it, instead of drawing a line when I press against the screen it erases the line that I would draw with my finger. It automatically selects the eraser. This leads me to believe that the button has somehow malfunctioned and is now continuously pressed, if I do press the button, I am able to erase the line that I have drawn with my finger from half an inch off the screen.
I have taken off the button to see if I could calibrate the pen and it seems like nothing is working.
Any help would be much appreciated.

S Pen doesn't seem to be very high quality. I dropped mine on a soft surface and the button came off, unable to repair it. I'll just buy a new one.

You are right. It is made in China after all. The phone I believe is made in Korea.
Sent from my GT-N7100 using xda app-developers app

I've tested my pen a bit more and have managed to draw a line while pressing the button which is strange it's as if the actions have been reversed.
Sent from my GT-N7100 using xda app-developers app

Related

HELP PLEASE SPen stylus writes when not touching the screen !!

When I got my note 2 the stylus worked fine but now when its hovering over the screen it will write on the screen! The attached picture shows what I mean. Only the word "Hello" was written with the stylus touching the screen the other marks are with the pen hovering over the screen.
I have noticed that it works fine if the stylus is close to the screen and only writes on the screen when its about 1cm away from it. This also has the effect that if you are trying to switch things off/on in the settings menus as you move the pen closer it will switch it over at 1cm and then switch it over again when you touch the screen. Does anybody know how to fix this short of doing a factory reset? (which i haven't tried yet).
Many thanks
Steve
Hi I'm just gonna relate to my experience with the note 1. I had the same issue with the s-pen and so did many at release just take it to your store and get one replaced. Its probably a defective pen.
Sent from my SGH-I717M using xda premium
Hmm, I bought mine from Amazon in Germany and im in the UK so not that easy. I know someone else with a note 2 so I'll try there pen on mine. Thanks for the info.
Sent from my GT-N7100 using xda app-developers app
I had same problem too..
I read on other thread, the easiest way to solve it is by flicking the S-Pen several time (or maybe hit it to hard surface carefully)
http://forum.xda-developers.com/showthread.php?t=1922533
This was my thread from way back.
There have also been others who are having the same issue, with their own threads.
Long story short, there is a miscalibration on the potentiometer of the pen. Some have said to give your pen a good slam on the desk, tip first.
Some say open the panel of the button and adjust something inside.
I took the easy route and went back to the Samsung store, and got a replacement pen.
No troubles so far.
Ive just tried another pen from a friend and that works fine. I'll set if I can get Amazon Germany to send me a replacement pen.
Thanks for all the quick replies.
Sent from my GT-N7100 using xda app-developers app
Same issue with AT&T Note II -- one imagines they should test these things (or include spares or something)... Very frustrating.
Same here, but I thought it was normal behaviour. I got the phone from Vodafone UK.
Shall I ask for a replacement?
Samsung have sent me one no problem. You can either phone them or go through their contact us page. If you phone they want a receipt emailed but if you do it the other way they just want where you bought it from. Mines confirmed as sent with 5 to 10 days delivery
Sent from my GT-N7100 using xda app-developers app
Fix S-Pen on Samsung Galaxy Note II/2 - writes when not touching screen
Tapping the pen will work, but it take a few attempts. Hold it by the back end and flick the tip end down onto the hard surface so as to not damage the plastic writing tip.
Also, note that the problem can be caused by a on-off sticking pen button. The pen button clips over a post and rocks on-and-off of a momentary switch which makes a click when depressed. Carefully pop out by getting under the depressable end (toward the writing tip end of the pen) and it will pop up and out. Clean out the area below, and around the momentary switch, thoroughly, perhaps with canned air, perhaps also with a careful wiping-out. (There's a switch lubricant or some sort of white stuff that's sometimes still present from manufacturing process, and I think maybe causes the switch to stick, or something which MIGHT contribute to problem -- anywho, cleaning it out is a needed issue I've seen on two out of three of these Note II devices I bought.) After cleaning Replace the button by first sliding in the tab-end, then snapping down the other end over the plastic cross bar (carefully!).
Test the button and make sure it presses the switch and clicks, then springs right back up easily.
.
OK, try it out.
Repeat the tip-tapping process a few more times if it's still acting up.
This process worked on both pens. Was actually quicker than screwing around with getting T-Mobile or Samsung to fix it for me. Have fun.
All you need to do is hit the tip of the pen on a table. A bit hard.
worked for me!
With the back, hit it lightly on the desk.

S Pen too sensitive?

I have had my note for about a day now and ive noticed while using the S Pen even with air view turned off it will select and activate rhings even while hovering about 1\2 ofd the screen. This makes taking notes and typing, and well using it effectively at all almost impossible. Anyone noticed this or have a suggestion?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Wow I thought it was only me! My spen keeps selecting things while hovering. I can draw in s note without touching the screen.it makes for messy drawing.its annoying. I think its a defective pen, I hope so anyways and not the whole phone. Just got it yesterday.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Thats exactly what happens. I thought at first that I just had an unsteady hand. It's clearly not that.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Mine does the same. Seems to get better if you hold the pen button and touch the screen first. Must kind of sync the pen or something
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Check out the following site. My roommate was having similar issues, and the first solution worked for him
http://smartphones.wonderhowto.com/...ensitivity-for-better-touch-response-0140084/
Honestly smacking it seems to have worked lol...interesting.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Who woulda thought
Wow.. Who would have guessed taking the stylus out out and slamming it down flat on a hard surface would fix it. Is this a permanent fix, like it was just misaligned or not properly put together at the factory and this put everything back to normal, or is this something that needs to be done everytime or every other time I take it out of the phone... I guess time will tell.
It seems to be hit or miss for me. Sometimes when I use it, it works fine, other times its super sensitive.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I swear this pen in schizophrenic. It will be fine 9 times out of ten then boom it goes back to being sensitive the rest of the time.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
glitchsys said:
Wow I thought it was only me! My spen keeps selecting things while hovering. I can draw in s note without touching the screen.it makes for messy drawing.its annoying. I think its a defective pen, I hope so anyways and not the whole phone. Just got it yesterday.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
I got my SGN2 2 days back. My S Pen was super senstive and without touching the screen I was able to open/ view/ scroll/ flip like a magic wand without touching. Later even I realized, I was not able to write anything legible due to this. I tried all methods in the settings by switching off air view/ rebooting. None worked. That time, I jumped over this forum, and found that opening the S Pen button and moving the screw clockwise would help, though others suggested to tap the S Pen on hard surface. I tried opening, but was scared as it can create some dent. I was not able to open tough. I tried tapping the back of S Pen button on hard surface. I tred using now and it works really great. I am able to draw, type, touch and scoll etc. But now I started missing that hovering hyper sensitive mode. Is it a bug or can that be brought back? I really liked that option too whenever I need. Is it possible to bring that back?
jmikeb92 said:
Honestly smacking it seems to have worked lol...interesting.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
+1 this is also the solution to my spen sensitivity problems but I'm taking it back for an exchange just in case. (Aside from the dead pixel in my screen )
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
benzmar said:
I got my SGN2 2 days back. My S Pen was super senstive and without touching the screen I was able to open/ view/ scroll/ flip like a magic wand without touching. Later even I realized, I was not able to write anything legible due to this. I tried all methods in the settings by switching off air view/ rebooting. None worked. That time, I jumped over this forum, and found that opening the S Pen button and moving the screw clockwise would help, though others suggested to tap the S Pen on hard surface. I tried opening, but was scared as it can create some dent. I was not able to open tough. I tried tapping the back of S Pen button on hard surface. I tred using now and it works really great. I am able to draw, type, touch and scoll etc. But now I started missing that hovering hyper sensitive mode. Is it a bug or can that be brought back? I really liked that option too whenever I need. Is it possible to bring that back?
Click to expand...
Click to collapse
You liked it being hyper sensitive and registering 'clicks' when just hovering? Makes it very hard to navigate around the phone. But don't worry, it seems it'll come back once in a while to 'haunt' you. I'm thinking of just seeing if Samsung can replace just the S-Pen, I really don't want to swap out my note II
I've noticed that mine seems to have settled down a bit, perhaps the hardware/ software just needed to go through a break in period.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Yeah I have the same issue. It'll work fine for a while and then it gets into this over sensitive mode. Did anyone try getting an spen replacement? I'm just wondering if our spens are defective.
I haf the same problem about a week ago and I took the button off and adjusted the sensitivity it is very very easy....been working amazing ever since
Sent from my SAMSUNG-SGH-I317 using xda premium
michaelatrix said:
I haf the same problem about a week ago and I took the button off and adjusted the sensitivity it is very very easy....been working amazing ever since
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
michaelatrix, can you explain how you took the button off?
Thanks
Just pop the button off. Its the potentiometer closest to the tip. Clockwise = less sensitive.
I just went to the bell store where I bought the phone and they replaced my pen from another phone and it has been perfect ever since.
The potentiometer is VERY sensitive I had a tough time getting it right so I said screw it and got a new one.
BTW I called ATT up and told them of the issue. I asked for a replacement SPen. The guy said he didn't see an SPen in his database. I told him that it's in the accessories. He said yes sometimes they have different databases. He connected me to the warranty department but was put on hold for a while ( he was on hold with me), maybe 15 mins. Finally he got tired of waiting too and just gave me a 35 dollar credit so I can just purchase it myself.
I tried the soft slam method to calibrate it ....... yeah ... id have to push thru the phone to make it work ... in other words it just doesnt work now ... goin to the store see if i can get a new one .. if i cant ill just request a new phone
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
I have that issue but I use a blade to take the cover of the pen and adjust the sensitivity of the pen with a small screw driver and now my spen works great... also u can check on youtube by searching fix spen...
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

Plastic Home Button; do you feel the bump?

I know my Home Button is not loose, but when I move my index finger across the Home Button as I am pressing down from left to right, I can feel somewhat of a bump / hump towards the central part of the button; something elevated beneath. Is this normal?
winlinmac001 said:
I know my Home Button is not loose, but when I move my index finger across the Home Button as I am pressing down from left to right, I can feel somewhat of a bump / hump towards the central part of the button; something elevated beneath. Is this normal?
Click to expand...
Click to collapse
Not normal.
Whatever, its crap-plastic, that's all I have to say. All the Note 2's I've seen have this home button feel (don't know how to describe it in my first post). Never expected it to be this bad. Not endorsing Apple here, but at least Apple assembles their toys (particularly phones) all under one roof whereas Samsung assembles their Note 2's in various factories. No wonder Apple's quality control is still more consistent than Samsung.
If what I think you're trying to explain is exactly what you think, I'd have to say that's normal. If you've ever popped a key off a keyboard, I'm assuming what's underneath that key is what's underneath that home button. Or at least something similar.
Think of it like a teeter totter. The fulcrum being the button underneath. What you sit on being the entire home button.
Sent from my SGH-T889 using xda app-developers app
to think on a more positive note; it does feel sturdy. don't think the home button will come off unless you use duct tape. lol
gaticaag said:
If what I think you're trying to explain is exactly what you think, I'd have to say that's normal. If you've ever popped a key off a keyboard, I'm assuming what's underneath that key is what's underneath that home button. Or at least something similar.
Think of it like a teeter totter. The fulcrum being the button underneath. What you sit on being the entire home button.
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Haha, pretty much! Sometimes I wish the home button doubled as an optical track pad like my old G2, but I didn't buy the phone to use it one handed!
Sent from my SGH-T889 using xda app-developers app

Weird S-Pen

I don't use my S-Pen too often, but since yesterday it becomes too sensitive it start to draw before I touch the screen.
I tried my spare (purchased separately) S-Pen and do exactly the same behavior.
Any clues?
My note 2 is Un-Rooted.
No changes, no drops, same LCD protector, no magnets.
I trird
Sent From my Un-Rooted GT-N7100
Got the same issue and resolved it by hitting several times the stylus on a surface that won't damage it like a pillow or your hand if you can bear it. Hit firmly but apply reasonable strenght though. Repeat until issue is gone. To clean the stylus may help too.
It can be your tip of the pen that's stucked...
Sent from my awesome Note ll
AcostaJA said:
I don't use my S-Pen too often, but since yesterday it becomes too sensitive it start to draw before I touch the screen.
I tried my spare (purchased separately) S-Pen and do exactly the same behavior.
Any clues?
My note 2 is Un-Rooted.
No changes, no drops, same LCD protector, no magnets.
I trird
Sent From my Un-Rooted GT-N7100
Click to expand...
Click to collapse
It's very common. you'll need to adjust the potentiomenter on the pen. See here
http://forum.xda-developers.com/showthread.php?t=2191333
That worked, but seems I'll need a new S pen, this one now is all time as eraser
AcostaJA said:
That worked, but seems I'll need a new S pen, this one now is all time as eraser
Click to expand...
Click to collapse
Click on the pen button? Or press the same pen button while on float
Sent from my GT-N7105 using xda premium
I believe you can adjust the sensitivity of the pen by removing the button on the s pen and adjusting the screw underneath.

Randomly pulls up S Finder

Hope someone can help me out with this one. I've had my Galaxy Note 10.1 2014 Edition for 4-5 months now, but recently, I've been having issues with it randomly pulling up S Finder. Also, I've noticed that in the middle of some apps, the settings menu will expand. It happens more so when I'm holding it than when I'm not. I didn't start having these problems until I bought a case for it that has 4 bands, one in each corner, that you lift up to slide the corner of the tablet under so it can hold the tablet in place. Do you think it's possible that the bands were too tight, and now the sensors on the tablet are messed up, or the screen was held too tightly, which now results in the menu soft key, or some screen sensor, being messed up? It's very aggravating since I'll be right in the middle of doing something, and then S Finder pops up, which I then have to back out of. I thought about disabling S Finder, but the tablet, not being rooted, won't let me. I really don't want to send it back to Samsung, since it's still under warranty, but that's what it's looking like right now.
Sent from my SM-P600 using XDA Premium HD app
How are you holding the tab when this happens
Sent from my SCH-I605 using Tapatalk
It happens when I'm holding it on the sides, when I have just one hand under it, or when it's sitting flat on a table or my lap. It happens no matter if I'm holding it or not.
Sent from my SM-P600 using Tapatalk
Rolldog said:
It happens when I'm holding it on the sides, when I have just one hand under it, or when it's sitting flat on a table or my lap. It happens no matter if I'm holding it or not.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Your probably holding down the menu button on accident
Sent from my SM-P600 using Tapatalk
Nope, it happens when I'm not touching it at all. If I set it flat on a table and use it, it still happens. That's what makes me think something might wrong with my home button, like it might be stuck or pressed in slightly. Sometimes it happens continuously, and if I pick it up and set it elsewhere, it only happens occasionally. By default, what usually launches S Finder? If I hold in the home button, then all my running apps are shown, as it should, if I press it once, it goes to my default home screen, as it should. So I don't think it has anything to do with my home button. It seems like the stupid case it was in put too much pressure on the screen and now one of the sensors is messed up, but whatever the case, it can't be software related.
Sent from my SM-P600 using Tapatalk
this bugs the hell out of me. when holding it portrait style your thumb naturally gets placed right where the menu button is. wish it could be disabled
Rolldog said:
By default, what usually launches S Finder?
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Holding the "MENU" capacitive button like @pierrekid said in the previous post.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
So the menu button is defective. Probably from the case I bought that holds the glass down tight. This must be the case because this happens when I'm not even touching it.
Sent from my SAMSUNG-SGH-I337 using XDA Premium HD app
Rolldog said:
So the menu button is defective. Probably from the case I bought that holds the glass down tight. This must be the case because this happens when I'm not even touching it.
Sent from my SAMSUNG-SGH-I337 using XDA Premium HD app
Click to expand...
Click to collapse
I was just going to guess the same.
I think holding the menu button on is what activates S-finder. Mine's rooted and I'm a portrait user. Got so frustrated with it I froze it with Titanium, along with all the other junk.
Rich

Categories

Resources