Hey everyone, was just wondering if something was wrong with my phone. My wife's phone was getting an lte signal with 3-4 bars while I was getting 4G only. I took the phone to the att store and my account is provisioned for lte and has the right sim card. Any help or advice would be great! Thanks!
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Themetnut said:
Hey everyone, was just wondering if something was wrong with my phone. My wife's phone was getting an lte signal with 3-4 bars while I was getting 4G only. I took the phone to the att store and my account is provisioned for lte and has the right sim card. Any help or advice would be great! Thanks!
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Did you ever do a speed test?
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Master reset and ask for a new sim card.
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Yeah I have done a few. I would get about 9mb down and 1mb up. The phone status would read hspap:15.
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Papi4baby said:
Master reset and ask for a new sim card.
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I'm sorry master reset is that the same as a factory reset?
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Switch to airplane mode and then back to radios on. This will cycle your radios and LTE should come up. This is an issue that AT&T is working on for some devices. If that fails, call customer service.
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I was having the same problem, but not just no lte. In weak signal areas my phone would have no signal at all, not even for emergency calls, when my girlfriend's phone would have 3 bars of 4g. We even tried replacing my sim card. Luckily, I was within the buyers remorse period, and the at&t store replaced my phone. I do believe that this is some sort of hardware defect. Good thing you are still under warranty. Just call Samsung or at&t and they will replace your device.
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I got my note today and its been great but I can barely get 4g now . I live in vegas and 4g was good with my s3 but not with this. Any help?
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Jaimesco12 said:
I got my note today and its been great but I can barely get 4g now . I live in vegas and 4g was good with my s3 but not with this. Any help?
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Goto settings>about device>status
What does your signal strength read?
all it says in the notificationbar Is "searching" only when I go outside I get 4g but even then I can barely connect to the internet. And it says -113dBm 0 asu
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I am having the same issue. Is anyone living in the dfw area on tmobile network having data issues? I go outside I get 15 mbps I sit in my house I get 300kpbs. Ive called tmobile and they are looking into it. But its been like this for almost a month now. You should call them and tell them whats going on. First call customer care and tell them the issue. They gave me credit on my account because why pay for something that dont work right then they'll connect you to tech support. Good luck. If we get more people to call in maybe they do something nationwide.
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cameljockey1 said:
I am having the same issue. Is anyone living in the dfw area on tmobile network having data issues? I go outside I get 15 mbps I sit in my house I get 300kpbs. Ive called tmobile and they are looking into it. But its been like this for almost a month now. You should call them and tell them whats going on. First call customer care and tell them the issue. They gave me credit on my account because why pay for something that dont work right then they'll connect you to tech support. Good luck. If we get more people to call in maybe they do something nationwide.
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So its not an issue with the note ? Because I bought it in Craigslist.
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Jaimesco12 said:
So its not an issue with the note ? Because I bought it in Craigslist.
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No I don't think so.
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cameljockey1 said:
No I don't think so.
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Also mines doesnt even connect to the network inside my house so I cant text or call:banghead:
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See how it just says searching? And it has 2 bars
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Where I used to get 1-2 bars with my g2x I get 0 with the note. Funny considering the size of the phone.
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Yeah I'm getting really disappointed with this I can't make calls or send texts in my house...
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Calle tmobile and they didntdo anything . Could the pins of the sim entrance get messed up?
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You don't have wifi ? because wifi calling is great...but conversely you might try turing your phones wifi off at the house and restart..I had a problem at first as the phone would jump off the gsm network and on to a bad wifi signal
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I recently received a T-Mobile Galaxy Note II (SGH-T889) and I can't seem to connect to T-Mobile's network. I checked the IMEI and according to T-Mobile, it is clean. I cannot make or receive calls/texts as I receive a "Not Registered by Network" error every time. Under the "Status" section in the Settings menu shows my phone number, but it says "Out of Service" under Service State and "Unknown" under Mobile Network Type as seen in the pictures. I was wondering if anyone could help me resolve this issue...Thanks!
Did you check with Tmobile directly? Third party sites that check IMEI often don't work. If you have service -service bars and data and still doesn't work, your IMEI is probably blocked. I can't think of anything else. Try to switch to different ROM
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Try to replace the SIM card.
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Try check the apn?
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Are you just in a bad area for T-Mobile? Have you tried in a different location, or another phone from the same spot?
I tried changing SIM, the APN, and I know I am not in a bad T-Mobile area as I receive service on my S2 in the same spot.
You can also try to reflash stock firmware.
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GottaProblemBro said:
You can also try to reflash stock firmware.
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How would I do that and would that void the warranty?
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yuyuyuyu1 said:
How would I do that and would that void the warranty?
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You have to get the tar file and flash it via Odin. I don't believe it will void the warranty.
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I have a question. If u have note 2. Then your factory warranty should be valid and cover ur type of problem. Since u have a S2 then use it temporary and use ur Samsung warranty to send the phone over.
But I have another suggestion. Take ur phone to store and let them use another sim and see what happens. Otherwise just send ur phone. And if happen that u have tmobile warranty then u will send them just ur phone without battery cover + battery it self + all accessories that came with the phone. And tmobile will send a brand new device in sealed box
I really hope that I helped. Thats all I know.
Good luck:beer:
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Found out phone was blacklisted. Thanks for all of the help guys.
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yuyuyuyu1 said:
Found out phone was blacklisted. Thanks for all of the help guys.
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Sorry man.. Happens too often.
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So I bought a unlocked tmobile note 2 and I put my at&t sim in and all I get is the 4G signal...ive researched in how to get LTE..ive changed the apn. Ive tried doing it thru the dial pad and the menu pops up. And nothing. I even called at&t and asked them if they could help and they said we have to update your imei number and turn on lte for you..after that they said turn off my phone and turn it back on and I shoukd have lte...WELL I DONT!!! so any help would be greatly appreciated. Thank you
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androidbeast503 said:
So I bought a unlocked tmobile note 2 and I put my at&t sim in and all I get is the 4G signal...ive researched in how to get LTE..ive changed the apn. Ive tried doing it thru the dial pad and the menu pops up. And nothing. I even called at&t and asked them if they could help and they said we have to update your imei number and turn on lte for you..after that they said turn off my phone and turn it back on and I shoukd have lte...WELL I DONT!!! so any help would be greatly appreciated. Thank you
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Where do u live. Have you had lte before. What rom are you on. So forth.
TWEAKED 2.5
I live in centralia Washington. And yes ive had lte before. We have at&t lte here. But for some reason its not poping up on my tmobile unlocked galaxy note 2 and im on stock rom.
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Android 4.1.2
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You may have better luck on att note2 forum. There are some users with working tmo note2 on att network
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I must make 10 posts to answer your question. 1
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I was wondering if anyone had some input to my problem. It just started not making or receiving calls. When I try to make a call it just either stays on 4g lte symbol and doesn't connect or the no signal appears and ends the call. It started out if the blue the other day when I was on amnosphear rom so I flashed clean rom to see if that would help and it seems like its worse now. Anyone have any suggestions for what I should try? I gotta get this to work
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Did ya try changing your modem to the latest release??
Here's the latest AT&T MODEM:
http://forum.xda-developers.com/showthread.php?p=45693733
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I tried that and its still a no go. Whats the chances its a the sim card. I really hope that it's not the phone itself
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boxerlover02 said:
I tried that and its still a no go. Whats the chances its a the sim card. I really hope that it's not the phone itself
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That might just be the case that the SIM card actually not working. Or it could also be the SIM tray itself..?? Hopefully that'll be your problem! If not then you might try a factory reset to see if that clears up your issues..
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I've tried a factory reset a few times now and nothing seems to remedy the situation.
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I have now gone completely back to stock and factory reset 2times and it still borked I can text and go on the net fine when I try to call it srays on the 4g lte icon and just ends the call. After that is when I the no service icon and then have to reboot the phone to get a connection back.
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Try a new sim card ?
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Yea I tried a new sim and still have the same issue. I called Samsung they said they would repair it. I thought they would just ship out a refurb. I had to get 3 or 4 refurbs from dell for the streak 5. Samsung said they don't send out refurbs
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Samsung does not offer loaner/replacement phones.
You would have to talk to your carrier in regards to anything like that.
But look at it this way, your phone isn't working now and after about 2 weeks they'll have it working good as new free of charge as long as there's no physical or liquid damage on the device.
Your carrier will usually have replacement options under their warranty.
So you may want to try that
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Yeah, even though I bought mine at Best Buy, I called AT&T for a Wifi issue and they sent me a new (refurb) Note right away.
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Phone is originally att and I unlocked it by flashing 4.1.1. I hardly ever get service in my work building. And service switches from e to 4g way to much. And I miss calls all.the time. Like ill have service but phone will not ring. What can I do to fix this. I love the phone but its impossible to use for original purpose
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You sure you have signal service with any ATT phone at your work place?.
At my work place i had to switch to Plane mode because it was no to 1 bar service which can't make/receive any phone calls and it happened to all ATT coworkers phone.
Yes im on tmobile. But my nexus 4 would have excellent service here. Not really good data. But phone reception yes
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Did you flash the AWS mod (I believe thats what its called). It should allow your phone to use another radio band used by tmobile.
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No I was looking at that. I didn't kno if i should upgrade to 4.1.2 first or not
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big greg said:
No I was looking at that. I didn't kno if i should upgrade to 4.1.2 first or not
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You know you can upgrade your modem to see if your reception will improve? As it should with a newer modem release...
Modem info HERE: :thumbup:
http://forum.xda-developers.com/showthread.php?t=2102380
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