I bought the Galaxy Nexus about 2 - 3 months ago. A week ago the phone's GPS stopped working. I called Samsung and I sent the phone to them for repair. They said it is a BER (Beyond Economical Repair) due to corrosion / liquid damage. I can't imagine how would water got into the phone or how it only affected the GPS with everything else working. I really took a good care of the phone. I called technical support but they did not help me either.
I use the GPS a lot while travelling and I cannot live without it. Can someone tell me if there is anything left I can do? Is it possible to replace the GPS chip inside the phone ? should I get a bluetooth GPS ? I am kinda lost and feel unfortunate that this happens.
Download GPS status from the play store. See if you still get any satellites, if you at least get a few then most likely the gps.config file is missing some stuff.
Nothing shows up on GPS status. Always 0 / 0
Got exactly same problem but Samsung keeps saying that handset is OK. Sent 4 times got back with no results..... do not know what to do?
Sent from my Galaxy Nexus using Tapatalk 2
I got a gnex from play store in June 2012 and the GPS on it just wouldn't work. I
tried all the GPS patches a handful of custom ROM thinking ics could have been the problem. But nothing made the GPS work. GPS status showed 0/0 satellites.
In September I bought a second nexus for my wife and to my surprise and then anger, the GPS showed and locked almost instantly.
My point being, Samsung fixed the GPS chip on the newer models. If only they had done so when people complained all over the WWW regarding the GPS issue.
from north of the equator using my nexus
gabik said:
Got exactly same problem but Samsung keeps saying that handset is OK. Sent 4 times got back with no results..... do not know what to do?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
May I ask what date did you purchase your Galaxy Nexus?
UPDATE: I called Samsung multiple times and they told me that according to their policy water damage is not covered by warranty. I did not throw the phone in the toilet or in a lake. All sensors work including cellular radio, WiFi, BT, HSPA, 3G, NFC, multi-touch screen, proximity sensor, light sensor and USB works as well. It is ONLY the GPS that is not working.
The guy on the phone told me to go to Samsung.com and write an email to their customer service. The only link I got was Email the CEO. I thought this was kinda a joke but; nevertheless; I wrote an email and I sent it. Surprisingly, the next day I got a thorough response from Samsung. They offered me a one time courtesy fix for about $190 and a photo (attached) for the damage on the phone. Their point is that there is no way to pinpoint whether the damage was from them or from the user. BTW, I got the official car dock and an extended battery so I already spent some good money on this phone and the car dock is mainly for navigation as I use it a lot. I did not go with the fix as I thought it might be better just to hold off and wait for the next Nexus by late November.
Maybe if this issue is affecting other users Samsung would recognize that it is a manufacturer defect and offer us a fix under warranty.
That's the JTAG port..
They probably don't want to replace the whole motherboard as the GPS chip is on the board.. Then the JTAG port happened to be corroded, so they took the chance.
Will the next nexus have a longer screen?
December 2011
Sent from my Galaxy Nexus using Tapatalk 2
MAN THIS make me hesitant to get a Galaxy Nexus now........
Hi XDA,
I recently hard bricked my SPH-L710 (Sprint version of the Samsung Galaxy S3). I was going to attempt the procedure here: (http://forum.xda-developers.com/showthread.php?t=2023069) Then I quickly realized after tearing down my SPH-L710 that we have a different system board and processor (thanks sprint!). I was wondering if anyone had a shot in the dark as to whether or not there's an equivalent resistor you can trip on the SPH-L710 that will cause the device to boot from SD?
I appreciate any help. Here are some pictures of the SPH-L710 System board: http://imgur.com/a/jOJ5x#0
I've also attached the Samsung PDF(gt-i9300.7z) describing the same resistor/process to trip.
Not only that it has completely different partitions. Nothing which works on the International S3 will function on a US variant. If your looking to repair the bricked device Jtag is the only thing. It has to be reset at a partition level first before being able to reload software.
Sent from the future via Tapatalk 4
edfunkycold said:
Not only that it has completely different partitions. Nothing which works on the International S3 will function on a US variant. If your looking to repair the bricked device Jtag is the only thing. It has to be reset at a partition level first before being able to reload software.
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Yep, I actually have the appropriate PIT for the SPH-L710, though, that won't help at this point.
I called Samsung and they sent me a shipping label for repair. They didn't ask any pointed questions.
It was more or less: "What's wrong with it?, Oh it won't boot? OK we'll send you a shipping label, it'll take 2 business days to ship, 5 to repair, and 2 to ship back." I was hoping to hang on to it for a bit to try and fix it to maybe provide a solution for other SPH-L710 users, however everything I find is "It's hard bricked, just pay to get the JTAG repair". A bit disheartening as a computer scientist to have to pay to get something fixed, luckily it doesn't look like I'll have to pay Samsung.
I have a contact in Samsung's memory division, I'm going to see if they can get hook me up with a schematic for the SPH-L710.
If I find anything further, I'll update this thread. Otherwise Samsung is repairing my device.
I purchased a T-Mobile galaxy s4 with a cracked screen at a great price and am going to repair the device myself. The extent of the damages requires me to change the front housing which contains the IMEI sticker. I was wondering if anyone knew where I would be able to purchase a new IMEI label to place on the new part after the repairs are complete?
Same problem here, I have changed my screen and the sticker was damaged. I hope that someone have the solution.
Do you really need it? I mean it will work perfectly once a new sim is put in. So who cares what the sticker says?
If you need the number for future reference you could just write it on any sticker and slap it in there. I have doubts that it would help for future warranty repair as you certainly won,t have any warranty on the device that has been broken and self repaired.
I understand some people just like to have everything look new. But for all anyone knows you are planning to sell the repaired device as though it was never damaged, which is unethical. Or you are trying to disguise a phone with a bad imei with a sticker showing a good imei, which is downright illegal.
I'm not accusing you of either, by the way. You seem like a nice enough guy. Just trying to demonstrate why any discussion around imei's, imei labeling, or changing imei's is always really touchy subject matter on xda. And even if your intentions are honorable the information you use to accomplish your goal can be used by thieves who would use it to deceive others. As such, xda prefers not to have any discussion of imei related stuff in the forums as it then becomes publicly available to those who would use it improperly. Xda does not want to be a party to that information sharing. And this thread is already in the top 5 Google search results when you search for "imei sticker" but the way, just to demonstrate how easily this information would be accessible to people looking to use it for bad purposes.
Sent from your phone. You should be careful where you leave that thing.
I have no ill intentions, just want everything to look new after my repairs are done. I completely understand the perspective you presented and I didn't even think of that aspect of my inquiry. I guess I'll have to do without it, as it's not a huge deal. Thanks for your input on the matter anyway!
Sent From An Incognegro Galaxy S4
good luck. i don't see you being able to get a new sticker. just as stated if you know the number what's the big deal of not having one
Copying from my post on reddit, need to vent this out.
I woke up after a nap one day and noticed that my S3 was turned off. I turned it back on and went back to sleep, but woke again to notice that it still wasn't on. I tried going into recovery and doing a factory reset, but it had trouble turning on. When I finally was able to, and get it to turn on, it'd turn off again. After a bunch of troubleshooting, I realized that the power button was faulty, and wasn't physically stuck, but sometimes acted as if it was depressed. After a few taps with a pen, it sort of got better. Now, the button was just very sensitive. Just a light touch on the power button would translate into a press, but still sometimes stayed in a non-physical depressed state.
And here's where I made my mistake:
I opened the phone to look at the power button.
I sent it in for repair because it was still covered under warranty, and when talking to a representative to request a repair, they told me
We will bring the handset in for evaluation, and the repair technician will determine if the cause of damage is due to defect or an external source. If a defect is found due to external source, you will receive an email with the option to pay for repair. If the damage is not caused by external source, the device will be repaired Under Warranty.
Click to expand...
Click to collapse
So if it's not covered under warranty, they'll ask if I wanna pay, right? That's what I took from it. In the end, a technician concluded that the phone needed a replaced component (which the representatives and I concluded would be the power button) but discovered that my phone had been opened because a pad was lifted from the I/F connector, so they shipped it back. No e-mail or anything. I would've liked to pay for the repair, but they didn't allow me to. I talked to a representative and she said that if the device was opened by me, that they wouldn't repair it. I guess if a repair isn't covered under warranty, I can pay, UNLESS I opened the device myself. So now, I'm unfortunately phoneless and can't afford a new phone. Bummer :/
Click to expand...
Click to collapse
Contacted the live chat again today and they told me that the cost of the repair would exceed the value of the device. It's a power button replacement, which I'm sure others have had performed by Samsung; they didn't just get a new device. Going to call voice support and see if I can convince them to let me pay for a repair.
Update: 11/12/13 Device came back with the power button repaired but the charger port isn't working
Update: 11/13/13 On hold for a supervisor. The representative was telling me it's a problem that may be the result that appears after damage.
Update: Later 11/13/13 After 1 hour and 36 minutes of working my way up the ranks, I was able to get to the Executive supervisor and they lifted the "unrepairable" status on my device, and asked me to send it in for a motherboard replacement. The repair service is gonna be expedited to a 3-day repair too, so hopefully I'll be up and running again soon. Everything went better than expected, and the supervisors were really helpful.
As of now consider my issue solved!
Have you contacted Tmobile about this?
If you have insurance you won't have a problem exchanging it.
Powered by the SGSIII
I had the same problem with mine. Contacted their chat support and was instructed to perform a full reset. I was then told to contact their phone support if the problem persists which it did. The whole process of getting my phone RMA'd was pretty quick and they confirmed that it was a defect and indeed covered by warranty. Here's the email:
Dear,
Thank you for your patience.
Your product was shipped on 9/21/2013 at 9:00 AM EST.
Service Ticket Number:
Ship Company: UPS
Tracking Number:
Serial number:
Please view additional information below for more details.
Original Problem:
INSTALLATION - KEYPAD / SIDE KEYS / FRONT KEYS - BUTTONS NOT WORKING
Problem found:
AUTO POWER ON WITH BATTERY
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-888-987-4357 and reference Ticket Number:.
Thank you.
Samsung Electronics America
I had the same problem, I shipped my phone to texas to a person on Ebay and got it back in about a week. The phone has been working perfectly since and has been about 1.5-2 months. I'll attach the link if you want to use this route, it cost $30 plus shipping both ways. He's honest and quick. He doesn't seem to have the S3 power button listed anymore but I linked the profile instead. Maybe you can message him and see if he still does it.
http://www.ebay.com/usr/nto1566
ThC23 said:
Have you contacted Tmobile about this?
If you have insurance you won't have a problem exchanging it.
Powered by the SGSIII
Click to expand...
Click to collapse
I have. Unfortunately, I don't have insurance and my warranty with T-Mobile has expired.
kulzboy said:
I had the same problem with mine. Contacted their chat support and was instructed to perform a full reset. I was then told to contact their phone support if the problem persists which it did. The whole process of getting my phone RMA'd was pretty quick and they confirmed that it was a defect and indeed covered by warranty. Here's the email:
Dear,
Thank you for your patience.
Your product was shipped on 9/21/2013 at 9:00 AM EST.
Service Ticket Number:
Ship Company: UPS
Tracking Number:
Serial number:
Please view additional information below for more details.
Original Problem:
INSTALLATION - KEYPAD / SIDE KEYS / FRONT KEYS - BUTTONS NOT WORKING
Problem found:
AUTO POWER ON WITH BATTERY
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-888-987-4357 and reference Ticket Number:.
Thank you.
Samsung Electronics America
Click to expand...
Click to collapse
Wow, thanks for that information. The repair should be covered under warranty, but because I opened the device, they won't repair it. Still working on finding out if they'll allow me to pay for a repair. Thanks for this though. They told me the repair would cost more than the device, and maybe this would be evidence that it in fact isn't.
aamir123 said:
I had the same problem, I shipped my phone to texas to a person on Ebay and got it back in about a week. The phone has been working perfectly since and has been about 1.5-2 months. I'll attach the link if you want to use this route, it cost $30 plus shipping both ways. He's honest and quick. He doesn't seem to have the S3 power button listed anymore but I linked the profile instead. Maybe you can message him and see if he still does it.
http://www.ebay.com/usr/nto1566
Click to expand...
Click to collapse
That actually sounds like a really viable option. I was looking into local repair shops, but I think I may just have to give this guy a look. Really appreciate it!
Local guys usually don't do this job because it requires taking soldering off the motherboard and soldering a new piece on, very delicate work that requires expertise. If this guy doesn't do it then I would message doc holiday he referenced another more well known site that I can't recall and they charge a lil more but they will fix for sure. And they have a great reputation on xda. Keep us updated, I know the feeling it sucks. In the mean time you can tap on the power button when starting phone and that should alleviate the problem temporarily. Arty least you can get into phone this way.
Sent from my SGH-T999 using xda app-developers app
I don't know for sure if they do repairs like this or not. I had always suggested them for brick repair before KAsp3rd came along.
Mobiletechvideos.com is who it was.
Sent from my SGH-T999 using Tapatalk
DocHoliday77 said:
I don't know for sure if they do repairs like this or not. I had always suggested them for brick repair before KAsp3rd came along.
Mobiletechvideos.com is who it was.
Sent from my SGH-T999 using Tapatalk
Click to expand...
Click to collapse
Yes they do, I checked when I was looking for a solution for my problem. It was just a lil more expensive.
Good to know, thanks! @OP, mobiletechvideos.com does have a good reputation around here. Many have used them for S3 brick repairs.
But to be fair, from what I've seen of other, similar places, they usually all will offer much the same where quality is concerned. Most of them are probably xda members, and like most of us would not intentionally provide less than great service.
These are usually very small businesses, often run by a single owner, and are just trying to make a living at what they love! Of course some may be snakes and out to defraud you, so just be vigilant in checking reviews.
Sent from my SGH-T999 using Tapatalk
aamir123 said:
Local guys usually don't do this job because it requires taking soldering off the motherboard and soldering a new piece on, very delicate work that requires expertise. If this guy doesn't do it then I would message doc holiday he referenced another more well known site that I can't recall and they charge a lil more but they will fix for sure. And they have a great reputation on xda. Keep us updated, I know the feeling it sucks. In the mean time you can tap on the power button when starting phone and that should alleviate the problem temporarily. Arty least you can get into phone this way.
Click to expand...
Click to collapse
I actually found one local repair shop that does the repair for about 50 dollars, which I was considering. Otherwise it's this other eBay seller I'm looking at, whose reviews don't seem that bad. It'd most likely be this eBay seller, or the local shop, because if I decide to go with DocHoliday's recommendation, it'd be around the same price as my local shop due to shipping.
I'll be sure to update. I've used that solution, but it's actually VERY temporary. Sometimes the button "gets stuck" in the depressed state, even with little contact, and turns off :/
DocHoliday77 said:
Good to know, thanks! @OP, mobiletechvideos.com does have a good reputation around here. Many have used them for S3 brick repairs.
But to be fair, from what I've seen of other, similar places, they usually all will offer much the same where quality is concerned. Most of them are probably xda members, and like most of us would not intentionally provide less than great service.
These are usually very small businesses, often run by a single owner, and are just trying to make a living at what they love! Of course some may be snakes and out to defraud you, so just be vigilant in checking reviews.
Sent from my SGH-T999 using Tapatalk
Click to expand...
Click to collapse
Thanks for the recommendation. Mobiletechvideos.com seems to charge for shipping TO them, so it may add up to around the same price as a local repair shop. So I'll most likely be using the local repair shop or this other eBay seller. Money's tight for me, so I may resort to the eBay seller, who seems to have good reviews. I really appreciate the advice though.
I had this problem with both my Galaxy S2's Hercules and skyrocket, using the information in this thread fixed it without having to pay. http://forum.xda-developers.com/showthread.php?t=1931310
Sent from my SGH-T999 using xda app-developers app
Idk about that seller, he has many good reviews but some bad ones as well. also actually expects an average consumer to take their motherboard out themselves and ship it to them? I would go local if I were you but your choice.
I go local as well. Easier to hold them accountable for their work. And imo is easier to trust them when you can see them face to face.
Sent from my SGH-T999 using Tapatalk
Same problem this week
I experienced the same thing with my galaxy s3. It started in October but was not too bad because my case helped ease the problem. Anyways I called T-mobile and they are sending me a new one free of charge.
I just bought a tmo gs3 off of cl that had the depressed button problem. Take the battery out and put it back in and the phone boots without even touching the power button. I took it apart and hit the internal button with some electrical contact cleaner but it didn't help. So I took it apart again and got out the Dremel with a small fine grinding wheel. I took about 2 mm off the internal button.. Problem solved...
Sent from my SGH-T999 using xda premium
So a big update guys..
I received my phone back, and expected it to be in the same condition that I sent it in. On the repair statement in the box, it states that the phone is beyond repair and that the fail description is "GROSS ELECTROMECH DAMAGE-ABUSE". The odd thing is that my phone button works, when I thought they hadn't performed any repair at all. But now, my phone won't charge and won't be detected by the computer. I took the cable I was using and tried it with my old Samsung Moment, and it operates just fine. Before I sent it in for repairs, the USB port was operating just fine. I know this because right before I sent it in, I had to unroot it and flash it with a stock rom from Odin. The port was operating fine when I had sent it in.
Now, I'm wondering if they did perform a repair. In the repair logs, one technician says "SOLUTION: Replaced Component". This technician also notes that it came with damage on the sides.
The NEXT day, the log says that the unit did not pass the quality assurance check during the PBA inspection, that a pad was lifted on the I/F connector, and that the unit was beyond economical repair.
I feel like during the PBA inspection, they noticed that the USB port wasn't operating correctly, and then stated that it was B.E.R. I'm completely sure that the port was operating correctly prior to shipping it to them.
What's confused me this whole time was whether or not the power button was repaired or not, because the log later says it was B.E.R., so I was never sure. I plan to call them and find out, and if they DID indeed repair it, I feel as though this charging port issue was under their hands, because it was operating correctly when I shipped it.
I was happy that the power button seemingly magically cured itself, but now I'm irritated that the charging port is broken, which I feel like wasn't a fault on my end.
Here's the repair logs, with the last names censored:
*11/08/2013//14:49:43//0001773863//Telephone//ASC*
11/8/2013 1:48 PM-Selene Hxxxxxx: The unit is shipped.
*11/08/2013//12:21:44//0001773863//Telephone//ASC*
11/8/2013 11:21 AM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*11/08/2013//12:19:30//0001773863//Telephone//ASC*
Pad lifted on the I/F connector
*11/08/2013//12:16:55//0001773863//Telephone//ASC*
11/8/2013 11:16 AM-PBA Inspection: The Unit did not pass Quality Assurance Check.
*11/07/2013//16:35:34//0001773863//Telephone//ASC*
Came with damage on the sides.
*11/07/2013//16:35:34//0001773863//Telephone//ASC*
11/7/2013 3:34 PM-Danny Cxxxxx: The unit has left the technician. SOLUTION: Replaced Component
*11/07/2013//12:35:36//0001773863//Telephone//ASC*
11/7/2013 11:34 AM-Karina Dxxxxxx: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
Click to expand...
Click to collapse
lilmatt429 said:
Copying from my post on reddit, need to vent this out.
Contacted the live chat again today and they told me that the cost of the repair would exceed the value of the device. It's a power button replacement, which I'm sure others have had performed by Samsung; they didn't just get a new device. Going to call voice support and see if I can convince them to let me pay for a repair.
Update: 11/12/13 Device came back with the power button repaired but the charger port isn't working
Update: 11/13/13 On hold for a supervisor. The representative was telling me it's a problem that may be the result that appears after damage.
Update: Later 11/13/13 After 1 hour and 36 minutes of working my way up the ranks, I was able to get to the Executive supervisor and they lifted the "unrepairable" status on my device, and asked me to send it in for a motherboard replacement. The repair service is gonna be expedited to a 3-day repair too, so hopefully I'll be up and running again soon. Everything went better than expected, and the supervisors were really helpful.
As of now consider my issue solved!
Click to expand...
Click to collapse
Did You The Warranty Break Because I Got A Friend With The Same Problem
The guy I mentioned above re listed the s3, I will be using him for my friends s3
Sent from my SGH-T999 using xda app-developers app
NitroGEEK said:
Did You The Warranty Break Because I Got A Friend With The Same Problem
Click to expand...
Click to collapse
Warranty covered it. The device has been opened, but they didn't mention anything about it. I also reset the flash counter with TriangleAway and flashed to stock rom.
enter recovery without using power switch?
so as my S3 power switch is also damage and i flashed a fr=irmware on it, now its on boot loop and i need to do some wipe data and all that , but my power switch of my s3 is broken.... is there a way to enter recovery on bootloop witout using the power switch ?
Howdy all<
First, I swear I've searched high and low for this answer. I've been to the xda threads with guides to disassembly and reassembly and followed the links to OEM part retailers and come up with zilch.
So, I have a bricked GT-N7105 with suspected sudden death syndrome. It acted screwy for a few days with random reboots etc and then, one day, I took it out of my pocket and it was dead. No boot, no charge, no lights, no nothing. I sent it to Samsung who (classic) are claiming liquid damage and want to charge me $588 Australian to fix it. I am unprepared to pay this. I know that the chip should be covered by extended warranty but this is voided by the supposed liquid damage. I will fight them on it but am not optimistic about the outcome.
So, assuming that I'm not giving my money to Samsung or the company that they outsource their repairs to, can anyone point me towards a link for a store selling replacement motherboards for the N7105?
Furthermore, I haven't managed to find specific information on the motherboard model number for the N7105: is it the same as the N7100 or any of the other Note II variants? Anything that can widen my search criteria will be helpful.
Thanks all. Love your work.:good:
Anyone?
aceofdaves said:
Anyone?
Click to expand...
Click to collapse
try ebay?
If your phone has suffered SDS,then only emmc is damaged,not the whole motherboard.You can get it(emmc) replaced from a third party repair shop.
Gud luck.
1st of all, a motherboard is about 200-250$, and you can repair it at a normal smartphone repair shop, screw samsung.
request photos of the "liquid damage"
i'd take this to the court.
When i destroyed the partitions on my old galaxy player 5.0, they said it was corrosion from some sticky liquid lol, and they eventually gave me a replacement (probably because i figured out they were lying)
+1,Its the same old story they tell to everyone...here in india too .So if you are sure that its not damaged by liquid,just stick to your point and be stern in your approach while dealing with these so called 'technicians'...
Gud luck.
Sent from my GT-N7100 using XDA Premium HD app
Wow. Thanks all! That's all really useful information. I now have it back so I think I'm going to try replaceing the emmc. Will update the thread then.
aceofdaves said:
Howdy all<
First, I swear I've searched high and low for this answer. I've been to the xda threads with guides to disassembly and reassembly and followed the links to OEM part retailers and come up with zilch.
So, I have a bricked GT-N7105 with suspected sudden death syndrome. It acted screwy for a few days with random reboots etc and then, one day, I took it out of my pocket and it was dead. No boot, no charge, no lights, no nothing. I sent it to Samsung who (classic) are claiming liquid damage and want to charge me $588 Australian to fix it. I am unprepared to pay this. I know that the chip should be covered by extended warranty but this is voided by the supposed liquid damage. I will fight them on it but am not optimistic about the outcome.
So, assuming that I'm not giving my money to Samsung or the company that they outsource their repairs to, can anyone point me towards a link for a store selling replacement motherboards for the N7105?
Furthermore, I haven't managed to find specific information on the motherboard model number for the N7105: is it the same as the N7100 or any of the other Note II variants? Anything that can widen my search criteria will be helpful.
Thanks all. Love your work.:good:
Click to expand...
Click to collapse
there you go http://www.etradesupply.com/samsung/galaxy-models/samsung-note-ii-lte-n7105.html?limit=all
N7105 is totally different to the N7100 internally so the mainboard will not physically fit onto the chassis if you put the wrong one in ..as the chassis behind the screen which carries the mainboard is totally different ... so get the the correct one if you are going to change the mainboard
nounnouu said:
there you go etradesupply link
Click to expand...
Click to collapse
Thanks for that, mate. This comes up on google. They have no motherboards!
DId you manage to find a replacement motherboard @acesofdaves?