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Please use this thread for discussing issues with Pyroskins.
However, a message to everyone throwing around terms like 'scammer' - the fact that Pyroskins completed a huge number of orders for other people proves that they were not simply out to scam people, if they were then no-one would ever have received the case they paid for.
Clearly something happened that has caused the current situation to come about but the indiscriminate use of inflammatory language helps no-one.
Ordered one. Hopefully it will arrive quickly. I could justify three times the shopping cost for ups so will have to wait patiently here in the UK!
manks said:
Ordered one. Hopefully it will arrive quickly. I could justify three times the shopping cost for ups so will have to wait patiently here in the UK!
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I hope you have better luck than me. I order mine about a month ago. A week went by with no shipping information. I emailed multiple times for a status. I ended up calling and left a VM. The next day I received an email that the package was to be shipped. Another week went by and the tracking information showed electronic shipping info had been received but nothing else. I again called 3 or 4 times and tried to contact the seller with no response. It appers they made it seem like it was shipped but still nothing. I ended up finding one on ebay that's exactly the same and it shipped to my house within 4 days.
I'm to the point where I'm going to get my back involved for a refund. I'm very patient as I know things come up but this was really dissapointing to me...
cody_04l said:
I hope you have better luck than me. I order mine about a month ago. A week went by with no shipping information. I emailed multiple times for a status. I ended up calling and left a VM. The next day I received an email that the package was to be shipped. Another week went by and the tracking information showed electronic shipping info had been received but nothing else. I again called 3 or 4 times and tried to contact the seller with no response. It appers they made it seem like it was shipped but still nothing. I ended up finding one on ebay that's exactly the same and it shipped to my house within 4 days.
I'm to the point where I'm going to get my back involved for a refund. I'm very patient as I know things come up but this was really dissapointing to me...
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Oh dear. Not very good. hopefully I'll have a better experience. Can you pm me the Ebay link just in case!?
I have been trying to get a hold of their customer service for weeks now with no response...
i think pyroskins is dead...
MoNsTeReNeRgY22 said:
I have been trying to get a hold of their customer service for weeks now with no response...
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Your not the only one... I order from them once before no promblem. This time nothing... They wont answer their phone and dont return emails.
manks said:
Ordered one. Hopefully it will arrive quickly. I could justify three times the shopping cost for ups so will have to wait patiently here in the UK!
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Oh!! I don't think that you will be getting your case.. I too ordered it a month ago but haven't received the case yet... I have sent them several mail, tried calling the customer care but no replies at all.. So now i am requesting a refund through Paypal...
Glad I read the entire thread-I was set to place an order until I did. They definitely seem like a company to avoid-taking people's money and not sending anything? Ignoring customer service emails and phone calls? Screams scam to me. I'm sorry for the people who got burned.
This is weird. I did not have any issues with my case shipped from pyroskins ~8 months ago. Maybe the actually got bust...
Sent from my 7 Mozart T8698 using Board Express
My case was here in less than a week, this was about two months ago. Maybe they went broke and/or lost their stock?...
Sent from my Galaxy Nexus using Tapatalk 2
people looking to order a 360 case for their tab, you can find a couple of good ones on ebay !! So why not try there ... Its better than getting burned by Pyroskins ...
Yep, this is a scam. I ordered, then received a shipping email, then nothing.
Contacted USPS and they have not received anything on the shipping number.
PyroSkins won't respond to emails or phone calls.
I have escalated my issue with Paypal.
allthough people are giving warnings about pyroskins, I would also like to give a warning about this case:
I bought this case on ebay, and now I have newton rings.
7 months of using the pyroskins clip case = no issues.
1 week of using the 360 case = newton rings.
And since I bought the tab refurbished from a dealer in the UK, I do not have any warranty... ****.
I might try calling Samsung later today to get this fixed.
I've been using the 360 case from pyroskin for 6 months now on my Verizon tablet, no such issue. Could be a quality control issue though during casting of the plastic as i have two of them and they both fit a little differently, one is more snug than the other. Service from them back in January was excellent, not sure what happened.
Localhorst86 said:
allthough people are giving warnings about pyroskins, I would also like to give a warning about this case:
I bought this case on ebay, and now I have newton rings.
7 months of using the pyroskins clip case = no issues.
1 week of using the 360 case = newton rings.
And since I bought the tab refurbished from a dealer in the UK, I do not have any warranty... ****.
I might try calling Samsung later today to get this fixed.
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Thanks for the info.... I am yet to receive my case from eBay... hopefully, I will not experience the newton ring problem!!! Keeping my fingers crossed.....
I have since removed the tab from the 360 case and put it back in the clip case. The issue seems to slowly get better. The newton rings have now disappeared and only rarely appear when I take the tab out of my bag. But they disappear on their own after a few seconds without me having to push on the back of the device. Yesterday, when I first noticed the rings, I was able to "control" them. I found out where/how to hold the device to make them disappear and where to push to make them re-appear. The later now no longer works, they appear shortly but disappear on their own.
I assume that the case I got (while not technically broken), seems to be a little bit too tight for the tab. Might be a rare situation, though as a lot of other people don't have any issues with it.
anyways, back to my clip case. phew
So, I thought I should give a quick status update: After not using the 360 case for 4 days (allthough I should clarify, I did not get the case from pyroskins, but from ebay. The case looks the same so I assume both come from the same source manufacturer) the newton rings are gone for good. I can not get them to re-appear at all.
Anyone able to get a hold of them yet? Feel like Im beating a dead horse but it doesnt hurt to try...
Pyroskin is dead
MoNsTeReNeRgY22 said:
Anyone able to get a hold of them yet? Feel like Im beating a dead horse but it doesnt hurt to try...
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Nope, I havent been able to contact them ... I have escalated this with Paypal .. Suggest that you do the same.
Btw, I got my 360 case from eBay. So far it looks like a good case. I hope I don't experience the Newton ring problem that another user reported.
I have escalated with paypal as well and have also filed a complaint with the local police department for fraud, as the address listed is a home in Chino I believe.
I purchased a water damaged Nexus 5x, took the time to tear it down, clean the board and connections. It's back to life! The problem is, as with most any water damaged phones, the battery is in need of replacement. Looking around my usual channels (ebay, google) I'm not able to find any. The exception at the moment is one listing in the US for an absurd $90, and another in Spain for a slightly reasonable $35, but with $15 shipping. Anybody around here know where a more affordable replacement can be procured?
If you haven't one yet then here you go. http://www.repairsuniverse.com/lg-nexus-5x-battery-replacement.html I use them and this alot. http://www.etradesupply.com/
Infekxion said:
If you haven't one yet then here you go. http://www.repairsuniverse.com/lg-nexus-5x-battery-replacement.html I use them and this alot. http://www.etradesupply.com/
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I appreciate the link, but that battery is the BL-T9 for the Nexus 5 haha. I probably did come across those places during my intense googlin'. I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
illitero said:
I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
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In my opinion it is relatively easy in a sense that it's possible without too much effort. However it is not easy to the point where it's something that you're going to be able to do on the fly. I would plan on 5-10 minutes to change the battery. See the ifixit teardown of the Nexus 5X, you should be able to figure it out that way.
illitero said:
I appreciate the link, but that battery is the BL-T9 for the Nexus 5 haha. I probably did come across those places during my intense googlin'. I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
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Sorry about that, I guess my edit didn't go through in time.
illitero said:
Anybody around here know where a more affordable replacement can be procured?
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Search for'LG Nexus 5X Battery' at fixez.com (with a 'z' at the end) for $25.00
Also search for 'Nexus 5X Water Test 'on youtube first though.
What did you pay for your water damaged phone?
cabracorax said:
Search for'LG Nexus 5X Battery' at fixes.com $25.00
Also search for 'Nexus 5X Water Test 'on youtube first though.
What did you pay for your water damaged phone?
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that site doesn't exist; it shows the domain is for sale.
illitero said:
that site doesn't exist; it shows the domain is for sale.
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sorry, should be fixez.com with a 'z'. i editted my original post.
cabracorax said:
sorry, should be fixez.com with a 'z'. i editted my original post.
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"Holy crap..." I uttered to myself as I looked it up, hahaha. U.S. based, reasonably priced, AND in stock! You are my hero :3 Thank you so much!
I haven't ordered from them, and there is no picture, so hopefully it works out for you.
cabracorax said:
I haven't ordered from them, and there is no picture, so hopefully it works out for you.
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I did a quick lookup. While they've got a few negative reviews on the BBB website, the people are complaining about poor customer service in the event of issues with the parts. So at least people are getting parts from them. Everything else seems legitimate enough. They accept paypal, so I'm confident enough to try. Thanks again, I looked and looked for hours and couldn't find anything in the US, let alone under $40 after shipping.
What did you pay for your water damaged phone? I had an opportunity to buy a previously submerged 5x for $120, but that seemed a lot for a potential paperweight.
cabracorax said:
What did you pay for your water damaged phone? I had an opportunity to buy a previously submerged 5x for $120, but that seemed a lot for a potential paperweight.
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I'm sorry, I just now saw you already asked that. I lucked out and got mine for $80. Complete gamble, but I had a good feeling about it. Wouldn't power up, but after cleaning off a few corrosion spots it fired up. Now behavior points to the battery needing replaced and I'll be good to go.
Sorry to burst your bubble, but fixez is bull**** for that battery right now. I saw your post and had to recover my password to reply to you but I am so annoyed by that company that I had to reply. So I watered my 5x a couple weeks ago and dried it out but it would not charge. So I figure it's the battery. Looked online, ebay has one from spain, one US guy has a used one for 60 bucks, fixez has them, and then some sites in the UK and Germany. I put an order in with fixez, and then a day later got my shipping confirmation yay!! on my way to getting back in business!! Then the next day I get a call and email saying that the item is backordered and should be in stock in a bout a week. I emailed back and told them that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. They ignored my questions and said we should have it in 7 days. 8 days later I emailed them and asked what is up and reminded them again that their website still lists it as in stock. They said they would let the tech guys know about the website error, but that the item should be available in a couple days.
Well I emailed them again with the same thing: that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. And I also asked for a "real" time estimate. I then got the same email and phone call that said that the item is back ordered and that they expect it in stock in about a week. So it went from "in stock", to "about 7 days", to a "couple days", back to "7 days" and the website still says it's in stock. So I ordered from rounded.com (total plus shipping came out to $35.24) and canceled my order with fixez, and now I wait to see if that works out. Rounded has emailed me to let me know that my order has been completed, but I was given no tracking number. If I had just ordered from rounded.com instead of fixez, I would already have my new battery by now. The refund from fixez came through right away.
Hope this helps.
illitero said:
I did a quick lookup. While they've got a few negative reviews on the BBB website, the people are complaining about poor customer service in the event of issues with the parts. So at least people are getting parts from them. Everything else seems legitimate enough. They accept paypal, so I'm confident enough to try. Thanks again, I looked and looked for hours and couldn't find anything in the US, let alone under $40 after shipping.
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Thanks for the warning. I'm glad you got your refund fast.
iamdumb said:
Sorry to burst your bubble, but fixez is bull**** for that battery right now. I saw your post and had to recover my password to reply to you but I am so annoyed by that company that I had to reply. So I watered my 5x a couple weeks ago and dried it out but it would not charge. So I figure it's the battery. Looked online, ebay has one from spain, one US guy has a used one for 60 bucks, fixez has them, and then some sites in the UK and Germany. I put an order in with fixez, and then a day later got my shipping confirmation yay!! on my way to getting back in business!! Then the next day I get a call and email saying that the item is backordered and should be in stock in a bout a week. I emailed back and told them that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. They ignored my questions and said we should have it in 7 days. 8 days later I emailed them and asked what is up and reminded them again that their website still lists it as in stock. They said they would let the tech guys know about the website error, but that the item should be available in a couple days.
Well I emailed them again with the same thing: that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. And I also asked for a "real" time estimate. I then got the same email and phone call that said that the item is back ordered and that they expect it in stock in about a week. So it went from "in stock", to "about 7 days", to a "couple days", back to "7 days" and the website still says it's in stock. So I ordered from rounded.com (total plus shipping came out to $35.24) and canceled my order with fixez, and now I wait to see if that works out. Rounded has emailed me to let me know that my order has been completed, but I was given no tracking number. If I had just ordered from rounded.com instead of fixez, I would already have my new battery by now. The refund from fixez came through right away.
Hope this helps.
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The bubble was already popped for me, haha. When did this happen to you? The exact same thing happened with me. I made the order that day, got a tracking number within an hour, then yesterday got a call saying the exact thing. I missed the call, but the guy left a thorough message stating it was out of stock and they were expecting stock within seven days. Weird thing was I got an email a few minutes after the call from a different company quoting a different order number saying the exact same thing. When I returned the call at the number it came from, I got yet another different company name. I get that they could all be run by the same group of people, but it's far from confidence inspiring despite the good communication. I'll have to look into the site you mentioned.
And YES, the lack of battery on eBay is crazy. I'd have been better off ordering it from Spain, at least I'd have it by the weekend if I ordered when I very first saw it. The dude in the US that has the USED battery originally wanted $90 for it. I messaged him asking to make the price more reasonable for a pulled unit, and he did incremental drops over the next two hours to where it's sitting now. I told him about pricing other places have for it and offered 35 for it, and he said he couldn't go that low. Dickhead is trying to take advantage of the lack of availability. For his used ass battery... I ordered an extra unit from ifixez just to sell it for half his asking price just to spite him haha.
I put in my order with rounded.com yesterday and canceled my order with fixez today. I still don't think they ever had the battery in stock, or shipped one to a customer. I just don't understand why the would go through all the effort replying to me, calling me, misleading me, just to keep a $35 order active. Oh well. Hopefully rounded.com comes through. Good luck!!
illitero said:
The bubble was already popped for me, haha. When did this happen to you? The exact same thing happened with me. I made the order that day, got a tracking number within an hour, then yesterday got a call saying the exact thing. I missed the call, but the guy left a thorough message stating it was out of stock and they were expecting stock within seven days. Weird thing was I got an email a few minutes after the call from a different company quoting a different order number saying the exact same thing. When I returned the call at the number it came from, I got yet another different company name. I get that they could all be run by the same group of people, but it's far from confidence inspiring despite the good communication. I'll have to look into the site you mentioned.
And YES, the lack of battery on eBay is crazy. I'd have been better off ordering it from Spain, at least I'd have it by the weekend if I ordered when I very first saw it. The dude in the US that has the USED battery originally wanted $90 for it. I messaged him asking to make the price more reasonable for a pulled unit, and he did incremental drops over the next two hours to where it's sitting now. I told him about pricing other places have for it and offered 35 for it, and he said he couldn't go that low. Dickhead is trying to take advantage of the lack of availability. For his used ass battery... I ordered an extra unit from ifixez just to sell it for half his asking price just to spite him haha.
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iamdumb said:
I put in my order with rounded.com yesterday and canceled my order with fixez today. I still don't think they ever had the battery in stock, or shipped one to a customer. I just don't understand why the would go through all the effort replying to me, calling me, misleading me, just to keep a $35 order active. Oh well. Hopefully rounded.com comes through. Good luck!!
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Thanks, hopefully it's just an issue with supply. I honestly don't think they're trying to be misleading, I think it's just a bunch of young people that don't really know what's going on haha. I'll wait it out another week and see what happens. Keep me posted on your order from rounded, I found them in my initial search, but was holding out for a US-based merchant for impatience. Looks like the joke's on me haha.
I just saw this thread on reddit, relevant to the 5x battery
cabracorax said:
I just saw this --- relevant to the 5x battery
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Hey, that was me! I actually saw this thread when researching options for the replacement battery. I took the PCB from the original dead battery and it fit perfectly with the G2.
I have excellent battery life with the G2 battery so far, the only issue I have is my phone wont give out any battery percentage. But it lasts all day easily and I just charge it overnight so no issues at the moment.
I got the phone dead from Swappa so I'm also waiting to hear if that rounded.com battery works out.
Slickwraps had a sale some days ago for %50 off everything. I made the order and paid through PayPal. I get an email the next day or two that my order was canceled... with no reason. I emailed them to inquire and the response was... Their system flagged the transaction as fraud. I'm a bit skeptical about this as I used PayPal and am verified. No issues in the past. I suspect they didn't want to honor the %50 off deal. I asked them if I could reorder and still get 50 off. No response yet. I don't think I'll attempt to buy a thing from them again. Anyone here had similar experience?
Blame the FDA.
*EDIT - If you read the post I just deleted, ignore it. I was thinking about dbrand, so it was irrelevant. I did just checked slickwraps, though, and today is the last day for 50% off.
Sent from my LG V20 using XDA Labs
stanglifemike said:
*EDIT - If you read the post I just deleted, ignore it. I was thinking about dbrand, so it was irrelevant. I did just checked slickwraps, though, and today is the last day for 50% off.
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Oddly enough, dbrand is processing my order right now. I checked with PayPal and they didn't see any issue with my transaction with slickwraps. I went with slickwraps originally because of the supposed awesome customer service and quick turn around time. I'm done with them. They basically gave me some BS answer and didn't follow up or tried to make it right. Not asking for anything free, but at least offer to resubmit the order after I checked with PayPal about the transaction. They just straight up ignored me.
@tripey That's crazy about slickwraps, but you'll be happy with your dbrand skin. I've had both brands before and always pleased with both, just decided to go with dbrand on my v20. I haven't seen slickwraps on a v20 in person, so I can't really say which is better. I can't imagine slickwraps being any better, though, because the fitment of my dbrand skin is great. The quality looks and feels excellent, like usual, each of my previous dbrand skins always held up nicely. Which color combo did you order?
Sent from my LG V20 using XDA Labs
Oh definitely never order from Slickwrapps. I tried once and im not sure that i will waste my time with them anymore. I ordered, filled up all information as it's mentioned on website, waited 35 days and no response from them. After i contacted them i got information that for Dubai i need to write 0000 postal code, otherwise it will not be delivered.
I checked what i filled up and it's mentioned that if country dont have postal code, you're supposed to write N/A, as i wrote. After that i had option to pay again for delivery and wait again 30-40 days for delivery or pay some express delivery which is around 30$ and delivery time will again take 15 day. I just refused to loose more time with them since i had chance to see that there's also possibility to not deliver it again.
EmptySD said:
Oh definitely never order from Slickwrapps. I tried once and im not sure that i will waste my time with them anymore. I ordered, filled up all information as it's mentioned on website, waited 35 days and no response from them. After i contacted them i got information that for Dubai i need to write 0000 postal code, otherwise it will not be delivered.
I checked what i filled up and it's mentioned that if country dont have postal code, you're supposed to write N/A, as i wrote. After that i had option to pay again for delivery and wait again 30-40 days for delivery or pay some express delivery which is around 30$ and delivery time will again take 15 day. I just refused to loose more time with them since i had chance to see that there's also possibility to not deliver it again.
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Yeah they finally replied and said I can reorder if I want. The 50 percent discount is still going on. I dont really care anymore. Dbrand has already shipped my order. Screw slickwraps.
tripey said:
Yeah they finally replied and said I can reorder if I want. The 50 percent discount is still going on. I dont really care anymore. Dbrand has already shipped my order. Screw slickwraps.
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I heard only for them since they was many times here on XDA but thanks, i will check for with Dbrand. Can you post some images? I would like to see how does it fit.
happen to me as well, i guess they didnt want to offer the 50% off their products for the natural series on slickwraps. so i got dbrand instead. problem solved.
I had a good experience with Slickwraps. My order was promptly shipped, but the post service was slow to deliver. I sent an email to Slickwraps noting the delay and they express shipped another skin without any fuss. My original order ended up coming later on.
That said, I don't use any skin anymore as the phone feels way too nice without one.
They are ripping everyone off and have not shipped a single item in over 3 weeks.
They do not answer support emails either.
Filing claim on PayPal and moving on.
You've been warned.
I second this.. They have always been very very late, and always with the same excuse of being over loaded with orders.. DONT TAKE ORDERS IF YOU CANT FULFILL IT..
They refused to refund me in previous orders, simply they say you can't cancel after few hours of placing the order, but they CAN be late with no one questioning them..
I'll admit that I've had issues with getting my items delivered in a timely manner, but it still always comes.Two weeks ago I filed a warranty claim with them because I accidentally peeled a huge chunk off and it was approved so I just had to pay $6 for shipping and processing and haven't heard back yet after making the payment.
It sucks because their wraps are pretty good and easy-ish to install. lol
I can agree. Whenever they have a huge sale posted expect not to get your stuff for at least 2-3 weeks.
Note_E said:
They are ripping everyone off and have not shipped a single item in over 3 weeks.
They do not answer support emails either.
Filing claim on PayPal and moving on.
You've been warned.
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Noted and thanks for sharing.
Yeah I will never order from slickwraps. 1st and last order took almost a month.
I get mine from eBay with sopiguard. Order one for every phone and it's here within a few days.
After opening a case with paypal they also did not react for a week or so. Then they offered a tracking ID to another part of the country to another name / address to delay, I suppose. Personally, I will stay away from them.
By the way, they CAN be rated on google https://www.google.com/search?&q=slickwraps+wichita
AND they are having a 60% Easter Sale - while being unable to deliver from the LAST sale. It is a shame.
Try the Dbrand Bot
I'm waiting on one from them too. Only did it because I was ordering a computer skin too. I always say I won't order from them again but their custom skins ? the second Dbrand starts making custom skins I'll never order another slickwraps...
The best part is mine has said it's been shipped on the 22nd, but still shows it hasn't moved from their location.
I've never had a problem with them have a slickwrap on right now
Sent from my [device_name] using XDA-Developers Legacy app
Used to purchase skins from both dbrand and Slickwraps. Don't face any major issue with both of them.
The last skins bought from Slickwraps was for note9, during Christmas holiday, slightly slower processing time than it used to be but not an issue.
Lol of course you're going to have to wait for your order when they have a SALE. I have 0 issues with slickwraps and I get my orders in 2-3 weeks delivered (to the netherlands). RiPPinG YoU OFf
I was able to get my order from slickwraps it did take 3 weeks tho. But I did receive it.
Mine is way over a month now - got nothing so far (not even a tracking link / shipment verification). Also, no answers from support.
Also, when you are still not recovering from the last sale, why have the next?
They take money and are unable to fulfill or even react - not good.
I so dearly wanted this skin.
But I rather let it be. Or does anyone know if another company has it?
I have been using slickwraps since oneplus 2 never had any issues with the product or shipments, although they can take a little more time when they have any discount sales going on. "Ripping off" indicates they will take your money and won't send anything in return, i guess that's not the case here.
I ordered 2 items back in April from #Slickwraps, got an email on 4/22/19 my order has shipped....and has not arrived yet. All tracking says they are in Kansas and have been there since 4/22/19. I ordered a custom skin from #Skinit on Saturday and it is in transit now. Arrival should be tomorrow. I don't know what is up with #Slickwraps but I think I am done with them.
Can't go wrong with PhantomSkinz.
Note_E said:
They are ripping everyone off and have not shipped a single item in over 3 weeks.
They do not answer support emails either.
Filing claim on PayPal and moving on.
You've been warned.
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Yeah, I bought my first slickwrap for my s10+. Took 8 days to ship, but I was ok with that. However the wrap itself did not fit my phone around the whole edge. The camera cutout was fine, but both wraps were too large. It was a waste of money in my opinion.
Note_E said:
They are ripping everyone off and have not shipped a single item in over 3 weeks.
They do not answer support emails either.
Filing claim on PayPal and moving on.
You've been warned.
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Yup I ordered two different ones for my opo 7pro. Said 4-6 business days to ship. Was like 3 weeks like you said and I also filed a PayPal claim for both hope they get us our money back!
Sent from my SM-G975U1 using Tapatalk
I did see the general waitlist section to get some idea about this, but since I found nothing there I thought of starting a new thread.
I placed an order on August 26 during the Canadian unboxing (is this what it was called?) event. I thought they'll offer some added incentive(s) during the event, so I waited. While I did get an additional discount by waiting, the customer service is now claiming it'll be at least 5-6 weeks before the product is shipped. Is this a general response from them or is it ACTUALLY taking a month and a half for Samsung to ship the device?
The reason I'm asking this is I'll probably cancel my order and get one from Amazon which is delivering in a couple of days. I'll lose out on all the pre-launch benefits, but patience isn't my strongest suit
Cheers guys!
Roy
Did you order directly from Samsung Canada?
I ordered mine on the 21st, and it was in my hands on the 23rd.
GibMcFragger said:
Did you order directly from Samsung Canada?
I ordered mine on the 21st, and it was in my hands on the 23rd.
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Hi! Yes directly from Samsung Canada. I placed two different orders - one for Fold 4 and Watch 5 and a second one for a grip case. The grip case is stuck in "Preparing for Dispatch" and the Fold 4 order is stuck in "Processing".
Interesting. Which color and what storage did you pick? I went with 512GB Black.
Maybe the other colors are in short supply. That's usually the issue. They make tons of black ones, as that's what all the carriers usually order.
PS. It's a great device. The little bit of extra width to the cover display (over the Fold 3) makes so much difference in usability.
Battery life is also excellent, and it doesn't randomly get as hot as a toaster like my S22U did.
GibMcFragger said:
Interesting. Which color and what storage did you pick? I went with 512GB Black.
Maybe the other colors are in short supply. That's usually the issue. They make tons of black ones, as that's what all the carriers usually order.
PS. It's a great device. The little bit of extra width to the cover display (over the Fold 3) makes so much difference in usability.
Battery life is also excellent, and it doesn't randomly get as hot as a toaster like my S22U did.
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I went with the Grey-Green one. I was thinking strategically and was leaning towards the black one because of the same logic that you mentioned, but I gave in and went with the grey-green one as I personally think it looks great. Then again I honestly don't think it'll make a difference to me as my phone is always inside a case!
I will wait for another day or two and then go for the black one if I don't see any movement on my current order. I've been hearing too many awesome things to wait for 5-6 weeks!
Hey,
Just adding to the thread. I order a grey green 512 on August 23rd, Confirmation on the 24th that my order was accepted.
There was no 4-5 week wait period when I ordered. It typically tells you when you look at the cart what the wait time will be.
My order has been stuck at processing ever since. I called Samsung last night after have 3 live chat's with them where they all gave me different information.
Basically, I've been told that my order is stuck in processing because there is a 4-5 week wait now. I tried explaining to them that when I ordered, there was no such wait indicated. For sure there is now, but I bought and was confirmed before the preorder ended on Aug 26th.
So I have an open ticket where they are supposed to get back to me with an exact shipping date. Should have an answer today or tomorrow.
This whole purchase from Samsung online has been a total nightmare.
Big_Totoro said:
Hey,
Just adding to the thread. I order a grey green 512 on August 23rd, Confirmation on the 24th that my order was accepted.
There was no 4-5 week wait period when I ordered. It typically tells you when you look at the cart what the wait time will be.
My order has been stuck at processing ever since. I called Samsung last night after have 3 live chat's with them where they all gave me different information.
Basically, I've been told that my order is stuck in processing because there is a 4-5 week wait now. I tried explaining to them that when I ordered, there was no such wait indicated. For sure there is now, but I bought and was confirmed before the preorder ended on Aug 26th.
So I have an open ticket where they are supposed to get back to me with an exact shipping date. Should have an answer today or tomorrow.
This whole purchase from Samsung online has been a total nightmare.
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This pretty much captures my experience. I have received the following responses from the live chat reps:
1. There's a wait of 5-6 weeks.
2. The 5-6 weeks wait is only for the "Samsung Store Exclusive" colours of the Fold and my order will be shipped by this weekend.
3. My order is taking a while since the Watch 5 I've ordered is a bespoke model, so it'll take 3-4 weeks and the Fold will be shipped by this weekend.
I've received these 3 answers from 4 different reps since today morning. I don't believe a word that's coming from them any more. I'll wait till this weekend and raise a ticket if nothing moves by then.
I'm curious, which colour of the Fold did you order?
abysstheking said:
I'm curious, which colour of the Fold did you order?
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Grey/Green as per my post above.
Big_Totoro said:
Grey/Green as per my post above.
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Ah my bad. Missed the very first line!
This is what I'm considering to do. I'll wait till the weekend and if nothing moves then I'll place a second order, this time for the black one. If the second order moves, I'll cancel the first one. If the second also stays stuck then I'll stick with the first order.
Big_Totoro said:
Whole purchase from Samsung online has been a total nightmare.
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Update: I lost my patience with these guys last night and I placed the second order. It's already moved to "Preparing for Dispatch", so I cancelled the original order today morning. I went for the black Fold this time.