Develop Bugs

[Q] Can you root ICS4.04?

Hi all,
Bit of a noob query, apologies.
I had never rooted a device until last night when I took the plunge with WugFresh's (thankyou so much) program. Great program had an issue with the adb drivers (turned out I needed more power for the USB port) hence I plugged the USB into the rear port and it magically appeared and installed, thus if you have problems installing the driver make sure you are plugged into the rear.
But I am now on the 4.04 google factory flash.
Now my query is, now I am on this 4.04, I presume I am no longer rooted. Can I use WugFresh's program to root the phone again or do I have to wait for another update to the program?
I was rather twitchy during rooting, expecting power cuts across the UK, earth tremor to knock the lead out at the wrong time, aliens to come down and screw it up etc that I dare not try it (don't really understand what I did even though it has worked)...
There is a program on now called superuser, but does not seem to have root access, so I presume I am not rooted now??
Any help would be appreciated.
Thanks
Darren
I did refer to a guide but can't post the link to it.

this is why you don't use toolkits... when you use them you dont know what's going on.
fastboot oem unlock (bootloader unlocked already?)
fastboot flash recovery <get clockwork recovery img>
get su.zip (find it on forum)
flash it in clockwork
you have root.
alternatively, you can flash a custom rom.

zephiK said:
this is why you don't use toolkits... when you use them you dont know what's going on.
fastboot oem unlock (bootloader unlocked already?)
fastboot flash recovery <get clockwork recovery img>
get su.zip (find it on forum)
flash it in clockwork
you have root.
alternatively, you can flash a custom rom.
Click to expand...
Click to collapse
Yip, I can agree with the statement, I don't know what was happening.
However, I could follow some of it, I think the bootloader is unlocked (can boot into with vol and off switch), I have clockwork and su, the installer did flash with clockwork.
Wonder if I am indeed rooted then???

pittnuma said:
Yip, I can agree with the statement, I don't know what was happening.
However, I could follow some of it, I think the bootloader is unlocked (can boot into with vol and off switch), I have clockwork and su, the installer did flash with clockwork.
Wonder if I am indeed rooted then???
Click to expand...
Click to collapse
When you boot the phone is there an unlocked lock at the bottom of the Google screen? That means your bootloader is unlocked. You can always get into the bootloader using the volume buttons and power.
Once again...using toolkits suck. Now you're stuck in limbo. Try installing an app that needs root like Titanium Backup and see if it works.

zephiK said:
this is why you don't use toolkits... when you use them you dont know what's going on.
fastboot oem unlock (bootloader unlocked already?)
fastboot flash recovery <get clockwork recovery img>
get su.zip (find it on forum)
flash it in clockwork
you have root.
alternatively, you can flash a custom rom.
Click to expand...
Click to collapse
Actually no, not with 4.04
I flashed su.zip with CWM and no dice and I used 3 toolkits as well as that method and still no root.

foreman31 said:
Actually no, not with 4.04
I flashed su.zip with CWM and no dice and I used 3 toolkits as well as that method and still no root.
Click to expand...
Click to collapse
does the toolkit update itself to include the 4.0.4 root? no, so download the new toolkit..also u dont need to try 3 toolkits, u need the latest and select gsm 4.0.4
if u use the su.zip, u need the latest working with the 4.0.4
again what make u say "still no root"? with no details we can't help u

foreman31 said:
Actually no, not with 4.04
I flashed su.zip with CWM and no dice and I used 3 toolkits as well as that method and still no root.
Click to expand...
Click to collapse
Download Superuser-3.0.7-d-signed.zip from here: Link
and flash that through CWM... It definately works on 4.0.4.

hEaTLoE said:
When you boot the phone is there an unlocked lock at the bottom of the Google screen? That means your bootloader is unlocked. You can always get into the bootloader using the volume buttons and power.
Once again...using toolkits suck. Now you're stuck in limbo. Try installing an app that needs root like Titanium Backup and see if it works.
Click to expand...
Click to collapse
Thanks, yes there is, so the bootloader is unlocked.
I am flashed correctly so just the root I presume

pittnuma said:
Thanks, yes there is, so the bootloader is unlocked.
I am flashed correctly so just the root I presume
Click to expand...
Click to collapse
If you see a superuser app in your app drawer then you have a proper root. If not then something went wrong.

Hi guys, just curious but is there anyway to gain root temporarily in 4.0.4 without unlocking bootloader? Similar to the escalation of privileges hack that worked on 4.0.1/4.0.2.
I want to remove the /system/bin/su and /system/app/Superuser.apk files on the device to get rid of the "Unsupported Device" warning in Google Wallet.
Thanks in advance.

jonnyg1097 said:
If you see a superuser app in your app drawer then you have a proper root. If not then something went wrong.
Click to expand...
Click to collapse
Ahh right, I have the Superuser, however when I tried the app suggested earlierit stated device not rooted...

Got it...
Installed new SU.zip, I had a slightly older version and the recovery-clockwork-5.5.0.4
Thanks all.
Can't post links yet but this is the link for the su I used just add the www etc
box.com/s/jvcf196j7x8f8vrc9cyt

jonnyg1097 said:
If you see a superuser app in your app drawer then you have a proper root. If not then something went wrong.
Click to expand...
Click to collapse
This is not entirely true. You can have the Superuser app in your app drawer and still not have root. The permissions on su need to be set properly.

Diger36 said:
Download Superuser-3.0.7-d-signed.zip from here: Link
and flash that through CWM... It definately works on 4.0.4.
Click to expand...
Click to collapse
pittnuma said:
Got it...
Installed new SU.zip, I had a slightly older version and the recovery-clockwork-5.5.0.4
Thanks all.
Can't post links yet but this is the link for the su I used just add the www etc
box.com/s/jvcf196j7x8f8vrc9cyt
Click to expand...
Click to collapse
A look at the first page.... Ah well, glad you sorted it out...
Sent from my Galaxy Nexus using xda premium

[Q] Keeping Root with OTA Update

As far as I know, there is no way to keep root if you get the OTA 4.3 update, right? I want to just get the OTA and not deal with the roms. Unlocked bootloader here...
According to Voodoo OTA Rootkeeper, it doesn't work with the 4.3 update: http://forum.xda-developers.com/showthread.php?t=1241517&page=6
That's a true bummer.

Gbcue said:
As far as I know, there is no way to keep root if you get the OTA 4.3 update, right? I want to just get the OTA and not deal with the roms. Unlocked bootloader here...
According to Voodoo OTA Rootkeeper, it doesn't work with the 4.3 update: http://forum.xda-developers.com/showthread.php?t=1241517&page=6
That's a true bummer.
Click to expand...
Click to collapse
If your bootloader is unlocked then it's easy... you just flash SuperSU in recovery after the update. No ROMs to deal with. On a Nexus device with an unlocked bootloader root is never an issue.

phazerorg said:
If your bootloader is unlocked then it's easy... you just flash SuperSU in recovery after the update. No ROMs to deal with. On a Nexus device with an unlocked bootloader root is never an issue.
Click to expand...
Click to collapse
Even with stock recovery this is possible? I don't want to re-root and lose data.

Gbcue said:
Even with stock recovery this is possible? I don't want to re-root and lose data.
Click to expand...
Click to collapse
Not with stock recovery. But if you have an unlocked bootloader it's still no problem. You can boot to a custom recovery without even having to actually flash it if you want to keep stock recovery. So you just let the OTA install as normal then use fastboot to boot CWM or TWRP and flash SuperSU and you're done and rooted.
If your bootloader is unlocked, you might as well take advantage of it even if you want to remain mostly stock

Just keep in mind that SuperSU runs a daemon all the time can result in 70% cpu usage peaks. Don't blame 4.3 for it.

madd0g said:
Just keep in mind that SuperSU runs a daemon all the time can result in 70% cpu usage peaks. Don't blame 4.3 for it.
Click to expand...
Click to collapse
Do we have any idea what triggers that? Thankfully I haven't had that experience and haven't had any extra CPU usage before or after flashing 4.3 yesterday.

phazerorg said:
Do we have any idea what triggers that? Thankfully I haven't had that experience and haven't had any extra CPU usage before or after flashing 4.3 yesterday.
Click to expand...
Click to collapse
No, it seems fairly random so far. I have seen it once but can not reproduce it.
Chainfire is working on the issue though.

Questions in the Q&A, this is the general forum..
Read the rules sticky..
Beamed from my Maguro.

GldRush98 said:
No, it seems fairly random so far. I have seen it once but can not reproduce it.
Chainfire is working on the issue though.
Click to expand...
Click to collapse
SuperSU 1.43 update

add3421 said:
So is there a like guide on how to keep root when doing a system update? I have STOCK 4.2 Rooted and it is saying I should download an update. I do have TWRP installed. Is there another stock already rooted 4.3 I can download? Any help would be great so I dont have to factory reset.
Thanks!
Click to expand...
Click to collapse
Why even bother with this crap, flash the update, boot, flash custom recovery after and flash new SuperSU. You would be done before even typing this post.

I used the Nexus Root Toolkit by WugFresh to root my Galaxy Nexus on 4.3, and didn't lose any data...

All I did as usual was:-
1) Flash the update
2) Boot into TeamWin recovery (I keep the stock recovery installed)
3) Flash SuperSU 1.43
Simple, no issues.

If I have CMW Touch recovery can I install the OTA? I have received the notification but I don't know if I will be able to install it. Is there any way to revert back to Google's recovery just like installing a custom recovery? I mean not loosing data or having to so a factory reset.
Enviado desde mi Galaxy Nexus

str355 said:
All I did as usual was:-
1) Flash the update
2) Boot into TeamWin recovery (I keep the stock recovery installed)
3) Flash SuperSU 1.43
Simple, no issues.
Click to expand...
Click to collapse
How do you boot into twrp without flashing it? I know "fastboot flash recovery twrp.img" permanently overrides the built in recovery, but how would you boot into it just once?

AMKhatri said:
I used the Nexus Root Toolkit by WugFresh to root my Galaxy Nexus on 4.3, and didn't lose any data...
Click to expand...
Click to collapse
Which version of the toolkit?

krackers said:
How do you boot into twrp without flashing it? I know "fastboot flash recovery twrp.img" permanently overrides the built in recovery, but how would you boot into it just once?
Click to expand...
Click to collapse
This is the command you want "fastboot boot twrp.img"
---------- Post added at 08:45 PM ---------- Previous post was at 08:41 PM ----------
add3421 said:
ok cool, do you happen to have a link to the exact update i can download? for some reason when i click install it says restarting now.. but never does.
Click to expand...
Click to collapse
I used the link in this thread --> http://forum.xda-developers.com/showthread.php?t=2377390
SuperSU.zip from here (v1.45 now) --> http://forum.xda-developers.com/showthread.php?t=1538053

Gbcue said:
Which version of the toolkit?
Click to expand...
Click to collapse
1.6.4 after running update.
FWIW: Even though I've successfully used this kit a dozen times on four different devices, root was not working correctly (no su binary found) for me so I had to load the app via twrp which did correctly load from the toolkit after the kit installed 4.3.

Gbcue said:
Which version of the toolkit?
Click to expand...
Click to collapse
1.6.4 and it worked perfectly for me

[Q] Root and Unroot Samsung Galaxy Nexus 4.3

Hello guys,
As I successfully updated my phone to 4.3 using Toolkit, but I got one problem. My phone is rooted , so I have SuperSU on it. When I start the program it says that I need to re-root my phone again, so as to install some updates and it does not allow me to work with it.
So my problem is that when i rooted my phone i used Samsung Galaxy Toolkit 11.1.0 and I had no problems. But now, there is no option where I can find my phone`s version (4.3), which leads me to the fact that I can not change anything for this time..
I will be really glad if someone explain me some other way to root and unroot my phone.
Thanks.

Don't use the damn toolkit and you wouldn't have an issue. Its just a zip file you flash in the custom recovery you now have.
Sent from my Galaxy Nexus

find a nice pre-rooted 4.3 rom and flash that. I've been using Lovejoy 777's 4.3 and it works well, root sticks

Pirateghost said:
Don't use the damn toolkit and you wouldn't have an issue. Its just a zip file you flash in the custom recovery you now have.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
yes, but when I went to the custom recovery trough the bootloader , one android appeared with red stomach and a exclamation mark... It seems that the root has disappeared and also the Custom Recovery with it..

Yeah. Flashing the entire package of 4.3 replaces recovery and root is lost with the /system replacement because root is located in /system.
Flash custom recovery again and then flash supersu.zip. done
Sent from my Galaxy Nexus

I am noob
Pirateghost said:
Yeah. Flashing the entire package of 4.3 replaces recovery and root is lost with the /system replacement because root is located in /system.
Flash custom recovery again and then flash supersu.zip. done
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
:crying: help me step by step please

NK-SOFT said:
:crying: help me step by step please
Click to expand...
Click to collapse
The new Cyanogenmod.com website has an installer that walks you through the entire process and comes rooted.
www.cyanogenmod.com

Unlocking & Root N7 (2013) on Kit Kat?

Hey everyone, Im new here, just got the Nexus 7 2013 Asus.
I updated to Kit Kat right away, I tried using that root toolkit thing or whatever... it got my tablet unlocked but it would stay stuck on a message that it was trying to boot some .img file when I clicked root...
Long story short, I restored 2 times and I guess that doesnt work with Kit Kat yet... and I relocked my tablet. Anyway know how I can correctly unlock and root my new Nexus 7 on Kit Kat?

After an unlock you can manually flash the recovery IMG then just flash the super su zip for root.
Adb fastboot recoveryimage.IMG
Then the super su zip can be flashed once in a custom recovery.
If needed I can do a team viewer with you and get you all set up.
prshosting.org

ta_help said:
Hey everyone, Im new here, just got the Nexus 7 2013 Asus.
I updated to Kit Kat right away, I tried using that root toolkit thing or whatever... it got my tablet unlocked but it would stay stuck on a message that it was trying to boot some .img file when I clicked root...
Long story short, I restored 2 times and I guess that doesnt work with Kit Kat yet... and I relocked my tablet. Anyway know how I can correctly unlock and root my new Nexus 7 on Kit Kat?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2536420
Make sure you download the correct custom recovery for your device (prerequisite 3).
Sent from my Nexus 6 using Tapatalk 4

Unlocked & Rooted N7 on 4.3.1 will it stay so after update to 4.4 ?
prsterero said:
After an unlock you can manually flash the recovery IMG then just flash the super su zip for root.
Adb fastboot recoveryimage.IMG
Then the super su zip can be flashed once in a custom recovery.
If needed I can do a team viewer with you and get you all set up.
prshosting.org
Click to expand...
Click to collapse
Dear Experts,
I'm still new at this game, so bear with me please.
I have a LTE N7 on 4.3.1 (JLS361) that is unlocked & rooted.
Now I get tho OTA Update to 4.4 (KRT16S) downloaded & ready to install.
Aside from all those bad things that don't work anymore in 4.4 (eg. FLASH), what will happen ?
Will my N7 revert to a locked & unrooted device ? or will it stay unlocked & rooted ?
Or will it stay unlocked, but unrooted, and I only need to flash the SuperSU ZIP again ?
Thanks for enlightening me.
JMF

fiechterjm said:
Dear Experts,
I'm still new at this game, so bear with me please.
I have a LTE N7 on 4.3.1 (JLS361) that is unlocked & rooted.
Now I get tho OTA Update to 4.4 (KRT16S) downloaded & ready to install.
Aside from all those bad things that don't work anymore in 4.4 (eg. FLASH), what will happen ?
Will my N7 revert to a locked & unrooted device ? or will it stay unlocked & rooted ?
Or will it stay unlocked, but unrooted, and I only need to flash the SuperSU ZIP again ?
Thanks for enlightening me.
JMF
Click to expand...
Click to collapse
It will stay unlocked, but unrooted, and you only need to flash the supersu zip again.
Sent from my Nexus 6 using Tapatalk 4

xdhall said:
It will stay unlocked, but unrooted, and you only need to flash the supersu zip again.
Sent from my Nexus 6 using Tapatalk 4
Click to expand...
Click to collapse
Mine is also unlocked and rooted and want to upgrade to KK.
When you said flash, you meant I had to install TWRP first then flash SU again?
I am curious because when I first rooted my N7, I used the Nexus 7 Toolkit and did not install TWRP. Can't I just use the toolkit again to re-root?

lanwarrior said:
Mine is also unlocked and rooted and want to upgrade to KK.
When you said flash, you meant I had to install TWRP first then flash SU again?
I am curious because when I first rooted my N7, I used the Nexus 7 Toolkit and did not install TWRP. Can't I just use the toolkit again to re-root?
Click to expand...
Click to collapse
If you had a TWRP installed and downloaded the superuser binaries when you rooted initially, all you need to do is flash them again by pressing the "install" button in recovery. Based on the way he asked it, I believe that was the context of the question.
If you don't, you should install a custom recovery:
Wi-Fi only: http://techerrata.com/browse/twrp2/flo
LTE: http://techerrata.com/browse/twrp2/deb
Then download the superuser binaries to your N7:
http://download.chainfire.eu/370/SuperSU/UPDATE-SuperSU-v1.80.zip
And flash them by pressing the "install" button in recovery.
Your toolkit might work, but why not just do it yourself?
Full instructions (skip unlocking the bootloader):
http://forum.xda-developers.com/showthread.php?t=2536420
Sent from my Nexus 6 using Tapatalk 4

xdhall said:
If you had a TWRP installed and downloaded the superuser binaries when you rooted initially, all you need to do is flash them again by pressing the "install" button in recovery. Based on the way he asked it, I believe that was the context of the question.
If you don't, you should install a custom recovery.
Click to expand...
Click to collapse
I assume there's no other way to re-root other than installing TWRP?

lanwarrior said:
I assume there's no other way to re-root other than installing TWRP?
Click to expand...
Click to collapse
You can install another custom recovery, e.g., clockworkmod.
Some toolkits reflash stock recovery after rooting, but that could only useful if you have something like a Samsung or HTC. Absolutely no point on a nexus device.
Sent from my Nexus 6 using Tapatalk 4

xdhall said:
You can install another custom recovery, e.g., clockworkmod.
Some toolkits reflash stock recovery after rooting, but that could only useful if you have something like a Samsung or HTC. Absolutely no point on a nexus device.
Sent from my Nexus 6 using Tapatalk 4
Click to expand...
Click to collapse
Thanks again for the help, xdhall. Sorry if I sound like a newbie, but I had the Note 8.0, I rooted and I could never get it back to stock. The original stock image for the US Note 8.0 was not available so I was stuck.
Didn't want the same thing happened with the N7, but you brought up a good point... this IS a Nexus device!

Thanks
xdhall said:
It will stay unlocked, but unrooted, and you only need to flash the supersu zip again.
Sent from my Nexus 6 using Tapatalk 4
Click to expand...
Click to collapse
Thanks xdhall.
That makes it much easier to get back to ROOT then.
Just having to reboot in Recovery Mode and install the latest superSU.zip will be a breeze.
I'll probably wait a few weeks/months to upgrade to 4.4 though, as the comments on the 4.4 release are not that good, and I have several very important (for me) sites that still use Adobe Flash.
Anyway, I'm glad I haven't to start from scratch (backup, unlock, restore, flash recovery, flash superSU), as this is extremely time-consuming and tedious.
Again Thanks & have a nice WE.

VERY Easy Root on LG Nitro P930 4.0.4 ICS

Wanted to share that I used Cydia Impactor, http://www.cydiaimpactor.com/, to get root with a simple click...
Setup:
-Mac (Windows and Linux available)
-Cydia Impactor ver. 0.9.14
-LG-P930 (Build IMM76D & Soft Ver. V20c-JUN-25-2012)
Got root on the first try using "# drop SuperSU su to /system/xbin/su" option.
Now I've installed SuperSU and ClockWorkMod from Play Store. Have root and CWM was able to install recovery, but with Security Error.
Above gives you Root access, but with Locked Bootloader. This is as far as you can get on a Mac since LG only made the Update Software for Windows.
To get an UNLOCKED Bootloader (to flash custom ROMs):
1. Get a PC
2. Install LG drivers
3. Set your phone to allow installation from unknown sources, and enable USB debugging
4. Download Swetnes file: http://forum.xda-developers.com/attachment.php?attachmentid=2495145&d=1388902355
Swetnes said:
5. Run my batch file.
6. Install a custom ROM. optional
Click to expand...
Click to collapse
Swetnes guide: http://forum.xda-developers.com/showthread.php?p=49134968#post49134968

ShadowOf said:
Wanted to share that I used Cydia Impactor, http://www.cydiaimpactor.com/, to get root with a simple click...
Setup:
-Mac (Windows and Linux available)
-Cydia Impactor ver. 0.9.14
-LG-P930 (Build IMM76D & Soft Ver. V20c-JUN-25-2012)
Got root on the first try using "# drop SuperSU su to /system/xbin/su" option.
Now I've installed SuperSU and ClockWorkMod from Play Store. Have root and CWM was able to install recovery, but with Security Error.
Click to expand...
Click to collapse
i believe ICS has a locked bootloader, so thats why you get security error. return to GB, root and install cwm.

el_venga said:
i believe ICS has a locked bootloader, so thats why you get security error. return to GB, root and install cwm.
Click to expand...
Click to collapse
It is true that ICS has a locked boot loader, but you don't have to downgrade to GB to install CWM or TWRP, all it takes is pushing an unlocked boot loader. I developed a method to do it with a simple batch file. Refer to my thread here:
http://forum.xda-developers.com/showthread.php?t=2598278

Swetnes said:
It is true that ICS has a locked boot loader, but you don't have to downgrade to GB to install CWM or TWRP, all it takes is pushing an unlocked boot loader. I developed a method to do it with a simple batch file. Refer to my thread here:
http://forum.xda-developers.com/showthread.php?t=2598278
Click to expand...
Click to collapse
I tried to dd the boot.img from within the phone and couldn't get it to boot period, kept getting to the security error.
So I flashed to v18F using Hereics .exe file, rooted using TPSparkyRoot and then ran your file to get unlocked boot and CWM.
Flashed CM 10.2.1, upgraded to CM 11 (for some reason I could not flash CM 11 directly), flashed GAPPs, and flashed TWRP.
Any reason I should flash basebands or kernels? what is the benefit?

ShadowOf said:
I tried to dd the boot.img from within the phone and couldn't get it to boot period, kept getting to the security error.
So I flashed to v18F using Hereics .exe file, rooted using TPSparkyRoot and then ran your file to get unlocked boot and CWM.
Flashed CM 10.2.1, upgraded to CM 11 (for some reason I could not flash CM 11 directly), flashed GAPPs, and flashed TWRP.
Any reason I should flash basebands or kernels? what is the benefit?
Click to expand...
Click to collapse
I would only flash baseband if you are having radio problems...as far as the kernel goes, they tend to be specific to each ROM. So I would just stick with what comes with CM11, but if you want to run stock ICS, I would recommend wind kernel.
Sent from my LG-D800 using Tapatalk

verification
el_venga said:
i believe ICS has a locked bootloader, so thats why you get security error. return to GB, root and install cwm.
Click to expand...
Click to collapse
how do i know if cydia impactor succeeded ?

dstarlowe said:
how do i know if cydia impactor succeeded ?
Click to expand...
Click to collapse
Install this: https://play.google.com/store/apps/details?id=com.joeykrim.rootcheck&hl=en

nice
ShadowOf said:
Wanted to share that I used Cydia Impactor, http://www.cydiaimpactor.com/, to get root with a simple click...
Setup:
-Mac (Windows and Linux available)
-Cydia Impactor ver. 0.9.14
-LG-P930 (Build IMM76D & Soft Ver. V20c-JUN-25-2012)
Got root on the first try using "# drop SuperSU su to /system/xbin/su" option.
Now I've installed SuperSU and ClockWorkMod from Play Store. Have root and CWM was able to install recovery, but with Security Error.
Above gives you Root access, but with Locked Bootloader. This is as far as you can get on a Mac since LG only made the Update Software for Windows.
To get an UNLOCKED Bootloader (to flash custom ROMs):
1. Get a PC
2. Install LG drivers
3. Set your phone to allow installation from unknown sources, and enable USB debugging
4. Download Swetnes file: http://forum.xda-developers.com/attachment.php?attachmentid=2495145&d=1388902355
Swetnes guide: http://forum.xda-developers.com/showthread.php?p=49134968#post49134968
Click to expand...
Click to collapse
thanks to this post i have root access n cwm installed. just to flash a custom rom now

dstarlowe said:
thanks to this post i have root access n cwm installed. just to flash a custom rom now
Click to expand...
Click to collapse
Happy to hear!

nice
ShadowOf said:
Happy to hear!
Click to expand...
Click to collapse
running cm 10.2.1
is there any way i can restore my apps from stock ics? pc software back up program doesnt recognise my devices.