Related
I have a screen problem.
All over the screen it seems that there is a very thin strip of rubber or something.
On the right hand side, just below half way it seems that this has been pushed towards the greyish thing on the outside.
And it has been pushed up a little.
So i have put my phone sideways and there is a little dink which is where it has been pushed up.
Now you can see the dust is getting in the rubber thing.
And if you just roll your finger over the edge of the screen you can feel it.
Is there anything I can do about this?
you could perhaps describe it a little better, maybe take some photos..
I can not take a photo at the moment.
http://www.navigadget.com/wp-content/postimages/2010/02/htc-desire.jpg
The image shows three phones, but the one on the right, of it showing sideways.
Imagine a bump on the black thing, where the screen is.
So instead of being flat and smooth it is not!
sounds like a manufacturing issue, little hard to suggest things you could try. Might have to be a returns mission..
Sounds like you have dropped it or more likely it was damaged in transit from China.
Get it replaced.
I know that I have not dropped it.
I have been so careful that I put it back in the box when I am charging it lol.
It is always on a clean surface.
When I get a new device I am always careful. lol
It is like a baby! I suspect a lot of you are careful too!
I have only taken it out my house once or twice and that was when I went to work!
To replace it who would I have to ring.
Sorry i am a complete noob ... I am only 18!
Just to let you guys know,
I just rang up T-Mobile and got this very helpful person who will replace my phone!
She was very helpful and it was no nonsense!
She mainly did it because of my battery life and partly due to the screen!
Okay, to make a long story short, for the first time ever I'm getting a full phone replacement within a week of having a phone.
Now for the story, get note 2, jump for joy, use s pen, good to go, use s pen again, random lines, dots, accidental screen presses, go to sprint store(affiliate market), "that's simple the hover feature, don't you know how to use your phone" call Samsung "that's simple the hover feature, don't you know how to use your phone" call sprint (corporate) yea that does sound like a faulty unit, we'll get you swapped out right away" now all I wanted was an s pen swap, but I'll live with a fresh phone, but I ask the community now, am I really in the right here for questioning a brand new phone? Or is it truly just the hover feature and I'm just not use to it?
P.S. I do have a screen protector, but I have taken it off to see if the problem still repeated which it did, thus making me reapply the screen protector
Sent from my SPH-L900 using xda app-developers app
If you are a getting a replacement, why did you post this? If your phone was defective, what is the question?
I ordered my phone directly through Sprint and received either a faulty pen or a faulty phone. Went to Sprint and the customer service representative saw that my pen was registering lines in only certain areas and hitting the keyboard while hovering over in air mode. She knew something was up and went to the "technician" to see what he thought. He didn't even look at the phone and just replied, "it's supposed to do that" repeatedly. She even tried to have him look at how inconsistent this "feature" was as it only made marks or registered hits in certain parts of the phone. It made me rather angry that he didn't even bother to acknowledge the customer rep's concern or mine for that matter. I ended up having Sprint replace the whole phone too which was a pretty smooth process.
I think Samsung has some faulty pens and don't want to acknowledge that fact. Perhaps they know some people either don't use the Spen enough to care or won't simply complain about it. The phone is wonderful and the S-pen, when working correctly, is freaking awesome. Best phone I've ever had and I am not trying to bash sprint or samsung but I think it's in there best interest to acknowledge this issue rather than simply saying it is how the phone is supposed to work.
In case your replacement phone has the same issue, please go here...
http://forum.xda-developers.com/showpost.php?p=32908967&postcount=23
This was resolved in the international forums. I was having similar issues and five minutes later the pen was as it should have been. The trick to removing the button cover is to lift from the end opposite the tip. A small clockwise turn and I was all set.
alltimeqb said:
I ordered my phone directly through Sprint and received either a faulty pen or a faulty phone. Went to Sprint and the customer service representative saw that my pen was registering lines in only certain areas and hitting the keyboard while hovering over in air mode. She knew something was up and went to the "technician" to see what he thought. He didn't even look at the phone and just replied, "it's supposed to do that" repeatedly. She even tried to have him look at how inconsistent this "feature" was as it only made marks or registered hits in certain parts of the phone. It made me rather angry that he didn't even bother to acknowledge the customer rep's concern or mine for that matter. I ended up having Sprint replace the whole phone too which was a pretty smooth process.
I think Samsung has some faulty pens and don't want to acknowledge that fact. Perhaps they know some people either don't use the Spen enough to care or won't simply complain about it. The phone is wonderful and the S-pen, when working correctly, is freaking awesome. Best phone I've ever had and I am not trying to bash sprint or samsung but I think it's in there best interest to acknowledge this issue rather than simply saying it is how the phone is supposed to work.
Click to expand...
Click to collapse
THAT!!!! that's exactly what happened to me at the sprint store!!!!! it's like they know!!!
JStu313 said:
In case your replacement phone has the same issue, please go here...
http://forum.xda-developers.com/showpost.php?p=32908967&postcount=23
This was resolved in the international forums. I was having similar issues and five minutes later the pen was as it should have been. The trick to removing the button cover is to lift from the end opposite the tip. A small clockwise turn and I was all set.
Click to expand...
Click to collapse
i'll also keep this in mind, thanks
The screen isn't pressure sensitive either...it's all the s pen.I tried the hovered cardboard trick as well....and the pressure was all the pen. Disappointed Samsung.everyone reviews the phone as having a "pressure input screen", it should read sensor pics up pen data as how hard is being pressed.
Sent from my SPH-L710 using Tapatalk 2
Well it was the pen, just got my new note today and the pen works fine, so if you're having issues, get it replaced
Sent from my SPH-L900 using xda app-developers app
airview not hover.
I have this issue from time to time but its really not a big deal to me, I'll decrease the sensitivity in the pen later on and fix the issue. To lazy to set everything up again even though I have tb
-
tubasteve said:
The screen isn't pressure sensitive either...it's all the s pen.I tried the hovered cardboard trick as well....and the pressure was all the pen. Disappointed Samsung.everyone reviews the phone as having a "pressure input screen", it should read sensor pics up pen data as how hard is being pressed.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Im guessing youve never used a Wacom tablet before. Thats just how active digitizers work, pressure sensitive pens. No reason to be disappointed.
more characters.
take the pen and tap it on its side a few times quite hard...i read about this fix on here was skeptical tried it and now my spen works awesome
---------- Post added at 06:51 AM ---------- Previous post was at 06:33 AM ----------
http://forum.xda-developers.com/showthread.php?t=1962499 real fix
dchtlh said:
take the pen and tap it on its side a few times quite hard...i read about this fix on here was skeptical tried it and now my spen works awesome
---------- Post added at 06:51 AM ---------- Previous post was at 06:33 AM ----------
http://forum.xda-developers.com/showthread.php?t=1962499 real fix
Click to expand...
Click to collapse
An old fashioned hulk smash always does the trick
Sent from my SPH-L900 using xda app-developers app
How did things get this far without mentioning duct tape, WD40, and "30 grade oil and ball bearings"? It's all ball bearings these, everybody knows this.
For (S) pen n00bs like me, I like it so far. Luckily, (knock on wood) I seem to have a good one out of the box. I've used the notepad feature for my last trip to Home Depot. Sorta difficult at first to write on it. Kinda gotta "figure it out" for yourself, I think.
One feature I had to get used to was hovering the pen over buttons. Mine seemed "click-happy" anytime I hovered over a button. Again, practice.
So far, I am VERY pleased with the Note 2. (Rooted stock w/ TWRP recovery)
hey guys,
Not sure if anyone is having this problem But my spen will make noises like it's being pulled in and out when it's completely secured in the port for it. Sometimes taking it out and rotating it helps but not long term. If you know how to fix, have the same issue, or know what to do about it let me know.
Thanks
Dedline said:
hey guys,
Not sure if anyone is having this problem But my spen will make noises like it's being pulled in and out when it's completely secured in the port for it. Sometimes taking it out and rotating it helps but not long term. If you know how to fix, have the same issue, or know what to do about it let me know.
Thanks
Click to expand...
Click to collapse
No one has this issue other than me? I did have a green line through my screen and sent it back to samsung which they fixed. Probably a new screen. No other ideas how to fix this issue though. I've had to detach my spen cause it's driving me crazy.
Sounds faulty to me. Mine only does that when it actually comes out
Sent from my SM-N9005 using Tapatalk
Mine did this. I just wrapped some clear tape around the top of the spen.
12.5mm tape, and just wrap it approx 1.5 times around.
Carefully check it, fits back in the slot. If you think it's too big then remove tape and re-apply. It's better than getting the spen stuck,
Anyone else have a problem with the screen not being assembled correctly?
If I swipe down from the top left for notifications, it's smooth going from the metal to the glass. But if I swipe down from the top right to do the quick settings, there's a noticeable gap. Or not really gap, but the screen sits higher than the metal. Friggin annoying as hell, considering how much I go to the quick settings. This and the notification light not working are already making me reconsider buying this thing....
I had that issue and T-Mobile gave me a new one. Manufacturered 4/9. I've yet tried to S-OFF.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Cool, I'll call them and see if I can swap it out. Does your notification light work?
E30Nova said:
Anyone else have a problem with the screen not being assembled correctly?
If I swipe down from the top left for notifications, it's smooth going from the metal to the glass. But if I swipe down from the top right to do the quick settings, there's a noticeable gap. Or not really gap, but the screen sits higher than the metal. Friggin annoying as hell, considering how much I go to the quick settings. This and the notification light not working are already making me reconsider buying this thing....
Click to expand...
Click to collapse
I've returned two to T-Mobile for the same problem and a few other issues. The 3rd one I got is much better, still not 100%, but it's fine... At this early point in the game, I'm starting to think that you have to be super lucky to get one that is perfectly smooth and flush.
I have seen some people say that a screen protector will solve the problem or at least make it better, could always try that.
I know that with every first batch or so of a new device, there will be some duds... but man, seems more people than usual having issues related to build quality on this phone. It's an expensive device and HTC is marketing it as a "premium" device - if you're not happy with the build, by all means, go exchange it.
mine had the same problem. I did exchange it for a new one it's a little better. but now I know why samsung don't want to make a metal device.
Wow, I wonder how many people have this problem...
Like @aimfire72 said, with this being touted as a premium device with the whole "zero gap" design, you'd expect it to be assembled a little better... I'll probably be taking it back to T-Mobile tomorrow and hopefully the one I get is better.
I feel like I have been lucky. I have had no issues with the screen or speakers.
Sent from my HTC One_M8 using Tapatalk
Yeah same **** here this is very annoying
Sent from my HTC One M8
My speaker grills are maybe MAYBE a human hairs width higher than the screen. We wound up with 4 lines, and all got the m8, and some of the other ones have more noticeable differences in height, but none of the other people using them have said anything, and I don't think they really care. I think that's something we often lose sight of, is that for most people that's just something they don't even think of. Sure, it would be nice if it was perfect on every device, but as long as it's within tolerance and the grills aren't popping up like some people have had, most people won't probably notice or care.
In any case, compared to my M7, the height difference is MUCH improved. My screen was decently higher than the top speaker grill, and that annoyed me as I always felt it when I swiped down the notification bar, but I got used to it and with a screen protector it just blended in to that bump.
No idea what happened. I just slid my s-pen into the body, no problem, but the cap didn't click back out past the o-ring to be flush with the body. It now sits in the body just past the o-ring/seal and will not come out. No idea WTF to do, but this is WAY worse of an issue than people putting the pen in backward on the 5. This wasn't avoidable. Pushing it in further, there's no feedback click and there's not enough force in the spring action to move it back out past the o-ring/seal. Not fun. Kinda pissed.
Any idea on how to coax it back out without scratching or gouging the finish anywhere?
*Update*
Using a thumbtack I very carefully poked the seal all the way around with the side of the point and was able to lightly pry it in a corner to get the end of the pen past the seal. Everything is fine now. Everything still works.
Note to everyone, it takes almost no pressure at all to get the pen seated properly, if you push it in too far (because you have fat fingers and you can't tell how far you're going past your case, like me) it can get stuck on the seal. Lightly press the pen back in and when it clicks, it's seated, stop pushing.
Don't know what o-ring or seal you are referring to. The s-pen chamber is sealed off. I doubt the pen docking hole is sealed itself since you can use the pen underwater anyway. Also, stop pushing when you feel the pen click back into place? Okay, but then you have to push fairly hard to retract the clicky pen top. All of that pressure is trying to push the pen further into the phone first, and since it can't go anywhere, the pen top retracts instead. I'm not following what you're saying at all.
This happened to me too. Had to use the tip of a pin to get the S-Pen button to pop back out again. Not sure why it happened, but there's a big YouTube video on this exact issue with the Note 7. Mine happened ironically after I did a water test in the bathroom sink to test the water resistance of both the phone & the pen. It passed the test - just under a minute under a couple inches of water.
What gives?
Just wanted to say this happened to me too, also after getting it wet. I had to use a razor blade to pry it out l, luckly I didn't scratch anything though.
JinxtPhoto said:
Note to everyone,
Click to expand...
Click to collapse
that was the worst pun I've seen on XDA in a while
Nitemare3219 said:
Don't know what o-ring or seal you are referring to. The s-pen chamber is sealed off. I doubt the pen docking hole is sealed itself since you can use the pen underwater anyway. Also, stop pushing when you feel the pen click back into place? Okay, but then you have to push fairly hard to retract the clicky pen top. All of that pressure is trying to push the pen further into the phone first, and since it can't go anywhere, the pen top retracts instead. I'm not following what you're saying at all.
Click to expand...
Click to collapse
My bad, I'm talking about the new ridge that blocks the pen from being able to go in backwards. It's got a rubberized finish at that ridge and that is where the click tip got hung up.
JinxtPhoto said:
No idea WTF to do, but this is WAY worse of an issue than people putting the pen in backward on the 5.
Click to expand...
Click to collapse
One phone does not make an "issue." If it's an issue you'll by joined by others in short order. Until then your phone or S Pen has a singular defect. But thanks for queuing the OMG! crowd so this thread can grow needlessly to multiple pages like the RAM and glass scratching threads.
BarryH_GEG said:
One phone does not make an "issue." If it's an issue you'll by joined by others in short order. Until then your phone or S Pen has a singular defect. But thanks for queuing the OMG! crowd so this thread can grow needlessly to multiple pages like the RAM and glass scratching threads.
Click to expand...
Click to collapse
By worse of an issue I meant that putting then s-pen in backwards problem with the Note 5 was as simple as not putting the s-pen in backwards... That's a user error situation. If more people start having the same issue as I had with the Note 7, during normal use, that's an absolutely true statement for me to have made. And 3 people have apparently had the same thing happen to them thus-far. Maybe it's not something that will effect everyone. Just sharing my personal experience.
I apologize if it seemed I was aiming at stirring things up, as tone isn't something one can convey well using text. That was not my intent. I just suspected that this might be something we see start popping up a bit in the forum. For $850+ USD it's not something I expected to happen and my initial shock may have weighted my words/tone incorrectly.
BarryH_GEG said:
One phone does not make an "issue." If it's an issue you'll by joined by others in short order. Until then your phone or S Pen has a singular defect. But thanks for queuing the OMG! crowd so this thread can grow needlessly to multiple pages like the RAM and glass scratching threads.
Click to expand...
Click to collapse
Do you ever have something positive to say?
Sent from my SM-N900V using XDA Free mobile app
The clicky button on top of the S Pen can sometimes get stuck outside of the Note7, too. Take yours out and instead of a quick click to lock it down, click and hold for a few seconds then let go. It will stay down and you'll have to fiddle with it to get it back up. I was able to replicate this a few times yesterday, but it doesn't seem to be doing it now. Hopefully it stays like that.
Wow.
Im sorry to hear all that. I heard of the note 5 people putting there sitck in backwards. I had the ntoe 3 and note 4 edge, never try to put my stick in backwards ever.
But this is just putting it in just a little to good lol...
I do worry that the clicker on the spend will go out it and it will be hard to remove but never thought it would just get stuck from pressing it in to hard.
This is way worse than note 5 reverse spen issue. Anyone in right mind wouldn't push pen in reverse as nib will be facing opposite which fingers should know as reflex when sliding in and to actually get to jam force needs to be applied. Note 7 stuck spen problem is like it happened even when one put it back as one is supposed to put it back. Hope Samsung will release bug fix firmware patch soon
too be honest people hardly use the s pen
Happened to me too... Ordered a new one.
https://youtu.be/LBlRKwX2QPE
KamrapterHD said:
too be honest people hardly use the s pen
Click to expand...
Click to collapse
Speak for yourself... Most people I know bought the note specifically for the S-pen... Once they started using it it became second nature.
Just because you don't use it much does not a mean others don't...
Lightn1ng said:
that was the worst pun I've seen on XDA in a while
Click to expand...
Click to collapse
I can't believe it, I literally lmao
JinxtPhoto said:
No idea what happened. I just slid my s-pen into the body, no problem, but the cap didn't click back out past the o-ring to be flush with the body. It now sits in the body just past the o-ring/seal and will not come out. No idea WTF to do, but this is WAY worse of an issue than people putting the pen in backward on the 5. This wasn't avoidable. Pushing it in further, there's no feedback click and there's not enough force in the spring action to move it back out past the o-ring/seal. Not fun. Kinda pissed.
Any idea on how to coax it back out without scratching or gouging the finish anywhere?
*Update*
Using a thumbtack I very carefully poked the seal all the way around with the side of the point and was able to lightly pry it in a corner to get the end of the pen past the seal. Everything is fine now. Everything still works.
Note to everyone, it takes almost no pressure at all to get the pen seated properly, if you push it in too far (because you have fat fingers and you can't tell how far you're going past your case, like me) it can get stuck on the seal. Lightly press the pen back in and when it clicks, it's seated, stop pushing.
Click to expand...
Click to collapse
This sucks. I hope it is just yours (sorry, I'm not sorry) and not a wide spread issue. One way to avoid this issue is to click the top of the spen before inserting it into the device. I know you shouldn't have to, but its just a suggestion.
---------- Post added at 11:41 AM ---------- Previous post was at 11:39 AM ----------
KamrapterHD said:
too be honest people hardly use the s pen
Click to expand...
Click to collapse
wut? I use it all the time. Its better than your finger for almost anything. I find it more comfortable than my finger, even when swiping.
I haven't had a Note since my N3. Have the capacitive buttons always been responsive to the SPen or is this new? I dont think my N2 or N3 were.
I find it extremely amusing that every year Note users have to have their annual "Stuck Pen" thread.
Also, if you hold the phone with the pen slot facing away from you, and tap the other bottom corner on your hard with sufficient force, the pen will come out. Just so you don't have to dig your pen out.
bajasur said:
Happened to me too... Ordered a new one.
https://youtu.be/LBlRKwX2QPE
Click to expand...
Click to collapse
Same issue here the pen's spring gets stuck and then you cant remove it from phone. Get a new phone they didn't wan to replace the pen only.