[Q] lost my phone - Sprint Samsung Galaxy S III

OK so I lost my phone 4 days ago and I did not know where I lost it. I called sprint and they sent me a replacement and paid the deductible. Today i was getting on the bus and the bus driver handed me my phone. I must have dropped it in the bus and someone turned it in to her. My picture with my gf was my lock screen picture so she knew it was mine. My question is what do I do with my replacement phone? No refund on deductible
Sent from my SPH-L710 using xda premium

Sephirothvfc said:
OK so I lost my phone 4 days ago and I did not know where I lost it. I called sprint and they sent me a replacement and paid the deductible. Today i was getting on the bus and the bus driver handed me my phone. I must have dropped it in the bus and someone turned it in to her. My picture with my gf was my lock screen picture so she knew it was mine. My question is what do I do with my replacement phone? No refund on deductible
Sent from my SPH-L710 using xda premium
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Click to collapse
The other phone (Lost one) has a locked SOC code on it.. So can't be activated again. (Shouldn't be able to) I'd call sprint and talk to them.

Sephirothvfc said:
OK so I lost my phone 4 days ago and I did not know where I lost it. I called sprint and they sent me a replacement and paid the deductible. Today i was getting on the bus and the bus driver handed me my phone. I must have dropped it in the bus and someone turned it in to her. My picture with my gf was my lock screen picture so she knew it was mine. My question is what do I do with my replacement phone? No refund on deductible
Sent from my SPH-L710 using xda premium
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Click to collapse
Try swapping the esn on sprint.com to see if it will activate. I was in the same situation and sprint.com reactivated my old phone so i sold the replacement.
Sent from my SPH-L710 using xda premium

solehjeff said:
Try swapping the esn on sprint.com to see if it will activate. I was in the same situation and sprint.com reactivated my old phone so i sold the replacement.
Sent from my SPH-L710 using xda premium
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Click to collapse
I was talking with a tech yesterday about a similar thing.. if they have a Lost SOC code.. they won't work.. Go to http://checkesnfree.com/ Check the ESN on it.. It'll tell ya if it's clean or not.

Sprint doesn't do replacements, your insurance does. (Insuarian or something like that)
Your insurance does not talk to Sprint.
It most likely has a fine ESN still.

milky1112 said:
I was talking with a tech yesterday about a similar thing.. if they have a Lost SOC code.. they won't work.. Go to http://checkesnfree.com/ Check the ESN on it.. It'll tell ya if it's clean or not.
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Click to collapse
If the old phone reactivates on sprint.com they didnt blacklist the esn or forgot too, so your free to do what ever you want with the replacement.
Sent from my SPH-L710 using xda premium

IF it's fine.. Sell the bad boy on Craigslist, ebay your choice.. if the ESN is bad, Can still sell and can be connected on prepaid service such as Boost.

The esn is locked and recorded lost or stolen until the owner calls sprint and says they have received it back and then it will work out

OP, check your pm...
ROM - Odexed Blue JB "Holy Grail" LJ7
Baseband - LJ7
Kernel - Stock LJ7
Sent from my Sprint Samsung Galaxy S3 using XDA-Premium

Related

My phone is blacklisted

so my phone i bought off craigslist is blacklisted. what do i doo? can i delete the efs folder and it will work? or like unlock it and it will work on att? what do i do!?
You may be stuck. Did you get any type of proof of purchase off the person. Anyway to prove you bought it from a legitimate owner?
Sent from my SGH-T989 using xda premium
i bought it off craigslist so i have to proof and the person wont pick up. what do i do!?
Without being able to prove you bought the phone in a legit deal probably nothing. Craigslist is full of this. I also got my phone from craigslist but had the guy meet me at a t mobile store and got a t mobile rep to verify the transaction.
Sent from my SGH-T989 using xda premium
You may be stuck. There have been three other posts that I can remember about same thing happening. Unless you can providetmobile that you bought it feom that perso. And show he purchased it and didnt steal it, they may be able to take it off blacklist.
g1user101 said:
i bought it off craigslist so i have to proof and the person wont pick up. what do i do!?
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App
chib1panda said:
You may be stuck. There have been three other posts that I can remember about same thing happening. Unless you can providetmobile that you bought it feom that perso. And show he purchased it and didnt steal it, they may be able to take it off blacklist.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Something i have been wondering lately... So far, i have only seen documents of the sk4g (my own personal experience) and gs2 being blacklisted. Do all phones now qualify? Only samsung?
Sent from my SGH-T989 using xda premium
Good job, admitting to insurance fraud on a public board...
n1n00b said:
Good job, admitting to insurance fraud on a public board...
Click to expand...
Click to collapse
^ hahaha
Sent from my SGH-T989 using XDA Premium App
There is one of three reasons you're blacklisted.
The phone was reported lost/stolen to Asurion and a claim was made.
The phone is a T-Mobile demo device that was stolen.
It was purchased on a Value plan and the customer defaulted on the bill.
You can try tinkering with the efs but no idea what trouble that will get you in or if that works on the GS2. If you can find the craigslist ad or money order receipt they may reverse it but it might have to go to risk assessment and take awhile.
ungarisch said:
WTF??? blacklist? there is no such thing, I'm currently using a GS2 that was "lost" by my GF, claimed on insurance, and "found" by me.
Click to expand...
Click to collapse
I was wondering if they considered a difference between lost and stolen. But again, i was told they blacklist for reasons that directly affect them - fraud, theft from a store, or not making payments.
Sent from my SGH-T989 using xda premium
I thought asurion required that you file a police report if you told them someone stole it before they filed your claim? If you say its lost and found it later they may not blacklist it assuming that most people will . I have heard that at times asurion will allow you to keep your found phone if you claim lost then found it later. Not 100% sure on that.
jonathan3579 said:
I was wondering if they considered a difference between lost and stolen. But again, i was told they blacklist for reasons that directly affect them - fraud, theft from a store, or not making payments.
Sent from my SGH-T989 using xda premium
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Click to collapse
Sent from my SGH-T989 using XDA App
i change any phone imei before using it.
who cares blacklist or not, it is censorship, same as SOPA and PIPA.
Sent from my HTC Desire HD using Tapatalk
chib1panda said:
I thought asurion required that you file a police report if you told them someone stole it before they filed your claim? If you say its lost and found it later they may not blacklist it assuming that most people will . I have heard that at times asurion will allow you to keep your found phone if you claim lost then found it later. Not 100% sure on that.
Sent from my SGH-T989 using XDA App
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Click to collapse
Yep. I have a manager friend at a T-Mobile store who advised me and others to NEVER report stolen.
Sent from my Galaxy Nexus using xda premium
cgigate said:
i change any phone imei before using it.
who cares blacklist or not, it is censorship, same as SOPA and PIPA.
Sent from my HTC Desire HD using Tapatalk
Click to expand...
Click to collapse
Lol
I wasnt sure you existed
yeah I don't think tmobile or asurion will blacklist a phone if it was lost because if found, it can still be used. However, if someone purposely stole a phone from a store/person, then it would be blacklisted. Not 100% sure but sounds about right.
well the phone is brand new condition. no scratches nothing. you think ill be able to sell it for only $200?
no, keep it as a tablet, or file a police report, and hope to get your money back
Don't sell it or your just as bad as the person who sold it to you
Sent from my SGH-T989 using Tapatalk
clninja said:
Don't sell it or your just as bad as the person who sold it to you
Sent from my SGH-T989 using Tapatalk
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Click to collapse
true statement.unless you tell the person exactly the situation the phone is in.maybe a developer can use it
From a glaxay better than yours.
AllGamer said:
no, keep it as a tablet, or file a police report, and hope to get your money back
Click to expand...
Click to collapse
Seconded like in every other fraud or stolen phone thread

(q) sprint insurance replacement

I lost my epic touch and got a replacement after my 100 deductible I have since found my old phone... Will I have issues if I try to sell? A bad esn?
Sent from my SPH-D710 using Tapatalk
Yes the insurance company locks the ESN before they process your new phone I believe.
A bad ESN phone can sell for parts for 100 bux maybe a little more so you should be able to get your insurance deductible back selling it.
Sent from my SPH-D710 using Tapatalk
I believe that part of the insurance agreement for a lost phone is that if you find it, you need to send it in to asurion,
So.... send it in to asurion.
I believe if you call sprint or maybe assuron you can tell them that you found it and they'll reinstate the esn. I wouldn't make a habit of it but I've seen folks do it before.
Sent from my SPH-D710 using Tapatalk
$100? Ill buy it.
Sent from my M865 using XDA App
bad esn ET4G's are selling for 250+ on ebay.
a quick example being this:
http://www.ebay.com/itm/Samsung-Gal...Cell_Phones&hash=item231a2d5186#ht_500wt_1085
Back in the day I lost my treo pro and filed a claim. Found it a few weeks later and called sprint and the cleared the esn. That was a couple years ago though so I don't know if the policy has changed or if I just got lucky at the time.
Sent from my SPH-D710 using xda premium

Rocket scientist

Sprint and asurion must be having a bad day. sprint store manager told me to report phone as lost since they didnt have another gs3 in stock.
stupid me bricked it flashing all nilly willy.
with the help-of a fellow xda member unbricked called to cancel asurion claim, they said its too late we are sending you another phone.
so im paying $150.00 for another gs3
and this one is still activated seems silly ,they cant even change the claim to found or whatever and since it was reported lost i actually cant return it , The system wont allow me too.
so ill have 2 sgs3 hmm this is stupid something tells me these phones dont cost as much as claimed.
Make a big enough stink about it and they'll take it back I'm sure.
Sent from my SPH-L710 using xda premium
Asurion has yet to send me my replacement due to a backorder supposedly. I just pray it isn't a refurb.
Sent from my SPH-L710 using xda premium
Sounds good to me as long and the original esn is good... Should be able to sell the new one for much more than $150
Sent from my Sprint GS3
irock1985 said:
Sounds good to me as long and the original esn is good... Should be able to sell the new one for much more than $150
Sent from my Sprint GS3
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Click to collapse
Since they may not change it to found it may have a bad esn once the replacement ships, but even then it could still be sold for more than $150 easily.
Sent from my SPH-L710 using xda premium
irock1985 said:
Sounds good to me as long and the original esn is good... Should be able to sell the new one for much more than $150
Sent from my Sprint GS3
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Click to collapse
I bet they make sure the esn is no good.
Sent from my SPH-L710 using xda premium
irock1985 said:
Sounds good to me as long and the original esn is good... Should be able to sell the new one for much more than $150
Sent from my Sprint GS3
Click to expand...
Click to collapse
ESN will be marked bad since it is reported stolen.
You'll likely get a new one since the phone is so new.
Under the new insurance I think you can only replace your phone 2x per year (or I think 3x per 2 years).
You could donate/sell it to a dev.
reported lost
jnadke said:
ESN will be marked bad since it is reported stolen.
You'll likely get a new one since the phone is so new.
Under the new insurance I think you can only replace your phone 2x per year (or I think 3x per 2 years).
You could donate/sell it to a dev.
Click to expand...
Click to collapse
and i actually tried to do the right thing,but corporate red tape intervened
But what im saying is that it is currently working right? So how could it be bad esn and activated... Thats why I said sell the new one not the old one. Just speculating but if you keep yoir current one activated with no problems down the line seems like you would be good to go
Sent from my Sprint GS3
That's why it says $150 Non-Refundable deductible. Doesn't matter what the reason.

Samsung warranty headache

This is just as a warning to anyone looking to try out Samsung. They do not stand by their warranty or product. My s3 stopped charging or transferring files. I sent it in. It was about six months after purchase. They sent the phone back unrepaired claiming the phone was beyond economical repair. I called in saying they should either send me a refurbished phone or repair mine as stated in the warranty. They said that a piece of my motherboard was damaged and it couldn't be repaired. So I requested a refurbed phone as my s3 should be covered by warranty. At first they tried claiming my warranty isn't covered because of water damage but I proved neither water damage indicator went off. Then they tried to say my phone was out of warranty. Even though I had a proof of purchase of October 2012. Finally they resorted to simply saying I must have opened the phone and broke it myself. Samsung did everything they could to skirt around their warranty obligations. And in the end left me with a six month old broken product that I paid $500+ dollars for and is now practically useless.
Sent from my SGH-M919 using xda app-developers app
Did you take it into Sprint or is this even Sprint GS3 related?
I've had them have to replace the entire board, certainly that's more expensive than an charging port
I've sent multiple phones to them for varying problems, and its always been honored.
Sent from my SPH-L710 using Tapatalk 2
I concur with this . Mine started cracking at the bezel for no reason! My phone was babied in a case and never dropped. They wanted me to pay a 70 dollar fee. In was seriously pissed. I only had the phone for 3 months.
Sent from my SPH-L720 using xda app-developers app
Ascertion said:
Did you take it into Sprint or is this even Sprint GS3 related?
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Click to collapse
They wanted me to take it into sprint to see about getting a replacement. The thing is the phone was just bought outright for the unsubsidized price and flashed so I never even had an account with sprint so sprint wasn't able to do anything, nor should they have, as it was a Samsung warranty not sprint
Sent from my SGH-M919 using xda app-developers app
That may be the case, but if your phone doesn't work, how is Sprint going to charge you $70/month? They have an Interest in you having a working phone.
Sent from my SPH-L710 using xda premium
socos25 said:
That may be the case, but if your phone doesn't work, how is Sprint going to charge you $70/month? They have an Interest in you having a working phone.
Sent from my SPH-L710 using xda premium
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Click to collapse
Sprint doesn't care about my phone. I don't have sprint service. Its just a sprint s3. I attempted talking to them but they said it was Samsung's problem because I didn't have sprint service.
Sent from my SGH-M919 using xda app-developers app
marcusdgd said:
Sprint doesn't care about my phone. I don't have sprint service. Its just a sprint s3. I attempted talking to them but they said it was Samsung's problem because I didn't have sprint service.
Sent from my SGH-M919 using xda app-developers app
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Click to collapse
And that's what sprint should do. Samsung ia complaint is probably based on the fact you did something you not suppose to do with a phone now. Even though it shouldn't have anything to do with your problem.
The thing is if they mess with your phone and then you get it back and have a software issue immediately. Normally you could say samsung messed it up, probably true too. But since you have messed with your software, samsung doesn't want to be liable if something like that happens.
Basically YOU voided the warranty when you flashed a sprint phone to another carrier.
Sent from Under water

Asurion Insurance help?

So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
Sent from my HTCONE using Tapatalk 4
chriswbush said:
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
Sent from my HTCONE using Tapatalk 4
Click to expand...
Click to collapse
My understanding is you pay your deductible after submitting an "affidavit" about what happened, and they ship you a replacement phone the next day, so it's not a one for one swap, so your little brother can use it as an expensive mp3 player. . Just curious, did you try putting the phone in a bag of rice for a few days before giving it up for good? Might save you 100 bucks. Just sayin' Good luck! :thumbup:
Sent from my SPH-D710BST using xda premium
jdsingle76 said:
My understanding is you pay your deductible after submitting an "affidavit" about what happened, and they ship you a replacement phone the next day, so it's not a one for one swap, so your little brother can use it as an expensive mp3 player. . Just curious, did you try putting the phone in a bag of rice for a few days before giving it up for good? Might save you 100 bucks. Just sayin' Good luck! :thumbup:
Sent from my SPH-D710BST using xda premium
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Click to collapse
I've tried everything and the phone works it's just it's so slow my gfs epic 4g runs faster lol but thank you a lot for the info
Sent from my HTCONE using Tapatalk 4
How do you mean it runs slow? Could it be there is a bunch of stuff taking up ram? If you have any experience flashing roms you might want to check out some of the awesome work in the dev section. Some really top notch stuff over there right now.
sent from my Provari with a mini rda!
That is also insurance fraud to report it as stolen when it is still in your possession, while the chances of getting caught are next to none but just something to think about it least
Making the iPhone jealous one user at a time.
patrao_n said:
How do you mean it runs slow? Could it be there is a bunch of stuff taking up ram? If you have any experience flashing roms you might want to check out some of the awesome work in the dev section. Some really top notch stuff over there right now.
sent from my Provari with a mini rda!
Click to expand...
Click to collapse
Yeah I put the official jb update and it ran a bit better may just be the phone slowly dying
mkfryan said:
That is also insurance fraud to report it as stolen when it is still in your possession, while the chances of getting caught are next to none but just something to think about it least
Making the iPhone jealous one user at a time.
Click to expand...
Click to collapse
And I may just file the report for repair seems like asurian doesn't want the damaged phone since it was water damaged and honestly it wouldn't sit with my conscious to do that
Sent from my HTCONE using Tapatalk 4
chriswbush said:
Yeah I put the official jb update and it ran a bit better may just be the phone slowly dying
And I may just file the report for repair seems like asurian doesn't want the damaged phone since it was water damaged and honestly it wouldn't sit with my conscious to do that
Sent from my HTCONE using Tapatalk 4
Click to expand...
Click to collapse
What? Asurion takes any phone back no matter what's the damage when they give you a new one. They even give you an envelope when reported lost or stolen just in case the phone ever gets back in your possession so you can return..
Sent from my SPH-L900 using xda app-developers app
RayTrue04 said:
What? Asurion takes any phone back no matter what's the damage when they give you a new one. They even give you an envelope when reported lost or stolen just in case the phone ever gets back in your possession so you can return..
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
News to me. Thanks for the info.
Sent from my SPH-D710BST using xda premium
jdsingle76 said:
News to me. Thanks for the info.
Sent from my SPH-D710BST using xda premium
Click to expand...
Click to collapse
No problem. It's even noted on the site when filing a claim. I go through phones like crazy and I read everything. It goes something along the lines like any found devices claimed through Asurion are the property of Asurion and must be returned yada yada.. Something like that, it's been a while I lost or had a phone stolen lol
Ps: I had two claims this year. I would gladly screencap the email they sent me thanking me for returning my liquor damaged EVO LTE that was completely fried. So if they would take a liquor damaged one with a fried motherboard why not a water damaged one which still powers on?
Sent from my SPH-L900 using xda app-developers app
chriswbush said:
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
Sent from my HTCONE using Tapatalk 4
Click to expand...
Click to collapse
A big part of me thinks Asurion is complete rip off. I used them once and paid the $100 deductible which pi$$ed me off because I had been paying them $9 a month over the past 4 years- enough to cover the cost of a new premium smartphone and the $100 deductible. And once I got my replacement phone (refurbished, not new) the first month or so were covered by the Sprint warranty yet, I still got charged me $9 for the "Asurion".
They want you to believe the replacement phone they are sending you cost them the same retail price you'd have bought it for from Samsung but that's bull****. I am sure they get them for buy them from sprint for whatever sprint pays for recycled phones., probably $50 then they mark it up 100% and viola $100 deductible. And if you tell Asurion you want a new phone instead of a refurbished phone they'll lie to you and tell you Samsung doesn't make the D710 anymore. But one visit to the Samsung website suggests otherwise.
In short I wouldn't think twice about getting over on Asurion.
And no it's NOT Insurance fraud. Insurance fraud is a crime when committed against a real insurance company which is regulated by the state.
Ask these people if they think you should stick it to Asurion.
Take the phone apart and hit the board lightly with rubbing alcohol and a soft tooth brush.
Before you do tho take a few pics of the board and post them and ill let ya know the extent of the damage
Sent from my SPH-D710 using xda premium
I just went ahead and reported the phone water damaged and I'm just going to pay the 100 deductible I did get a call from assurion saying they do limited these forums and advises against fraud and they do monitor these forums.
Sent from my HTCONE using Tapatalk 4

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