Related
Hi,
I thought id post this here as well, as its a concern for Touch Pro2 owners.
Basically, the Touch Pro 2 has a little sticker under the battery cover, but on the outside, which goes from cross-hatched to red if it gets red. If you send one in for repair with it red, the UK repair centre doesnt even look at it, and bills you over £300 for a repair (or £20 to get the phone back unrepaired).
Thing is, im sure it hasnt met water. It must have been my sweaty hands when changing the SD card (whose slot is right next to the sticker).
I advise everyone with a touch pro 2 to cover the sticker somehow (i covered it in a tiny bit of paper, which in turn i covered with plastic tape on my replacement touchpro2 from ebay).
See my original thread (with a picture) here
http://www.modaco.com/content/pocke...657/htc-uk-refusing-to-repair-my-touch-pro-2/
Im currently in dispute with HTC about this. I filled in their customer service satisfaction survey with very low marks, and someone from HTC rang me, and said he would try and sort it. Ive also written 2 letters to their head office and their repair centre to complain.
George
Is it possible to just cover the sticker with a piece of cellophane tape?
Thanks for the heads-up dude. Just checked mine and it's half turned read. It's about a week old so no idea how it happened. Unless rain somehow got in it, but if you can't use them in the rain without voiding warranty that is shocking.
Interesting - mind attaching that picture here for those of us who aren't members of the other forum? This is pretty scary for HTC to base their entire decision to warranty on a moisture-sensitive sticker......
Here is the pic...
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
Click to expand...
Click to collapse
wow...thats kind of sneeky of them to do. I have had someone spill water next to my phone and that would ahve easily caused it to turn red. Or lets say your talking on the phone in the rain. If a water dropplet hits it the right way, the red sitcker is going to show. I guess I will put scotch tape over it.
Just checked mine and found a red sticker. Hope I dont have need of repair service.
Yep my 10 week old one is pinky red, still works ok, I don't think it has changed since I had it though?
It might be different on the CDMA model, but I don't see one near the microSD slot. There is one on the opposite side that is clearly visible. With 3 internal moisture detectors (one on the headphone jack), one on the side, and one on the battery, it sure sounds like some planned obsolescence just through regular wear and tear.
Also, remember that the sticker is already pink/red, but it will bleed out when wet (or even humid).
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
Click to expand...
Click to collapse
Thank you for the picture, George! Mine is still nice and white with red cross hatches, BUT..... I noticed that the mount I was using from ProClip custom mounted on my air vent in my vehicle produced a TON of condensation on the backside of my phone the last time I removed it - today was a hot one here in Florida! Since the air vent is largely blocked by the phone's holster, I decided to suffocate the vent by pulling off the vent and putting a plastic bag inside it and then reassembling the cover, so it isn't out of place.
Considering I run a vinyl graphics company, I'll be getting a small square of my thin by heavy duty metallic grey vinyl cut out and put over an oversized section of the moisture detector!!! NOT going to have anyone dispute warranty issues with me over unpredictable weather or a small amount of condensation!!!
Wow, I checked my phone which I just got a week ago, and that sticker is already is half red (other half is still white). Of course it was no where near water except for maybe when I put on the screen protector. I hope we get enough complaints about this to HTC so they'll work something out with us. By the way, I have a Sprint TP2.
AssassinsLament said:
Of course it was no where near water except for maybe when I put on the screen protector.
Click to expand...
Click to collapse
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
GarciaM25 said:
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
Click to expand...
Click to collapse
Sprayed the screen with a water based solution to apply the screen protector?
Got a response back from HTC
Dear Sir,
I apologise for the delay getting back to you - I wanted to be certain I had all the information at hand before replying.
I am afraid that unfortunately, the answer is not good, and the repair centre and sticking with their stance in this matter.
This quote comes directly from our escalations office, after they received your letter:
Keeping a phone in plastic bag in Hot or Humid conditions can cause condensation, especially when there is a temperature change. Not being able to package the phone “correctly” is not a suitable claim, the packaging arrived with us undamaged.
Actual fault is irrelevant, the device has been in contact with moisture and has been modified without consent (illegal software)
Modification without consent is against the warranty card. The use of non HTC software to unlock a device or install unofficial, and unlicensed versions of Microsoft products is also against the warranty, and in the case of Microsoft software also illegal and infringes on copyright laws. If this had been the only issue he would have been quoted for Mainboard replacement only.
The effects of moisture entering a device cannot be predetermined, the fact that a part has not failed yet due to moisture does not assure that it will not fail in the future. In order to be certain that a moisture affected device will function until the end of the warranty period we therefore must replace all possible components.
Whilst we value our customers, in this instance we are unable to agree to your request for a warranty repair on this device.
HTC can only assist you further by providing documentation to support any insurance claim you may be able to make for accidental damage, or by returning your device to you unrepaired which we will not charge you for.
Unfortunately, I cannot push this any further. This decision is above my authority, and I have to abide by our Head Offices decision.
I understand this may be a frustrating response after such a long wait and I wish the news were better. I can only recommend at this point that you contact your insurance company and raise the issue with them.
Best Regards,
HTC Europe Customer Care
AssassinsLament said:
Sprayed the screen with a water based solution to apply the screen protector?
Click to expand...
Click to collapse
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
And George, that SUCKS..... wow, well, now you know why I buy a SquareTrade warranty for EVERY expensive electronic item I own, right down to the Jawbone2 I use everyday! When my charging / data USB port broke on my first Kaiser, it was during the 1 year warranty, so I called HTC first - they told me that it was a wear and tear item, it would cost well over $300 to repair, and that NO warranty company would repair it under their terms and conditions..... I promptly called SquareTrade, they had me send it in, and in 8 days later, I had a brand new charging port installed at NO cost to me!
For more details, check out www.squaretrade.com - and no, I don't work for them, but I tell everyone I know about how great they are and cheap their plans are!
My Response to HTC
Can you tell me the official address of HTC UK please so I can
instigate county court proceedings?
And can you relay the following back to your head office please (or
even better, give me a contact there so I dont have to bother you
again)
1. I have a number of people who support my claim that the sticker can
turn red without the device having got wet enough to cause damage. See
my link to the forum earlier.
2. What I didnt realise earlier is that the sticker in question is on
the outside of the phone - i accept I might have handled it with
sweaty hands. If you had found a sticker on the inside that indicated
water ingress, I would accept your point.
3. It didnt have illegal software on it - it had Windows Mobile 6.1
(ok, not the original rom). i am licensed to use Windows Mobile 6.1,
as that came with the device. The exact build of the rom is NOT an
excuse to not repair my device
4. The 'condition' of warranty regarding 'illegal' software was only
sent to me AFTER you booked the phone in. I wasnt told this in the
original email when I sent it off.
5. I dont NEED HTC's 'consent' to install whatever I want on my phone.
It was bought unlocked, and had an official WM6.1 build, downloaded
from HTC.
6. Are you seriously saying that HTC replace mainboards in preference
to re-flashing the rom? thats plain mad, and not very environmentally
friendly.
Anyway, what is comes down to is that I dispute that the device got
sufficiently wet for you to dishonor the warranty.
Furthermore, HTC know full well that the rom, and the red sticker has
nothing to do with the problem reported (they say themselves that its
not relevant). I believe I have a good chance at getting this sorted
out by the county court system, which will only cost me around £30 - a
gamble im willing to take.
GarciaM25 said:
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
Click to expand...
Click to collapse
Static-cling screen protectors are so 2005:
Installation video
Scratch test video
A little water never hurt anything. No, it's not glue, and it doesn't leave any adhesive residue. You can keep living in the dark ages, but the 3M Scotchgard material is amazing. I've done over a dozen installations on my devices and never had any water damage, and I've never activated a moisture detector. Zagg was one of the first to make this available pre-cut for electronic devices, but there are at least a half dozen startups (Best Skins Ever, PhantomSkinz, Ghost Armor, BodyGuardz, etc.).
And no, I don't work for any of them either. Maybe it's because I've done water cooling on my PC that it doesn't scare me to use a small amount of mostly non-conductive water and then let it dry for 24 hours.
Thanks for the heads up, I was wondering what that was.
Mines perfectly fine, red and white stripes, but I'll cover it up with something.
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
crazythunder said:
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
Click to expand...
Click to collapse
Ummmmmmmmmmmmmmmmm, look to the left of your MicroSD card maybe?
So installing a zagg shield like I have done countless of times, spray shield lightly, install shield, squeegee out bubbles... Phone turned on and booted fine, and than the screen went crazy.
The water indicator at the bottom of the phone does show a slight water mark, so I am out of luck in that department... what's the best way to go about getting a new one? I know sprint does not cover water damage, but with the 7$ insurance can't you just pay a 50$ deductible?
Be careful around water with this thing, my Nexus one and Mytouch never had a issue when installing a shield or getting caught out in a slight rain drizzle.
Anthony
I think the insurance deductible for evo is $150. You can try returning it and say it was doa. They may not check it since you just got it.
Sorry to hear yours got water damaged. I just got the sprint insurance on my evo. But what you're saying is that sprint insurance doesn't cover water damage...correct?
If that's the case since I bought my evo off of ebay, I'm going to buy the squaretrade insurance also.i think they cover water damage.
Sent from my Sprint HTC Evo
pirarre said:
Sorry to hear yours got water damaged. I just got the sprint insurance on my evo. But what you're saying is that sprint insurance doesn't cover water damage...correct?
If that's the case since I bought my evo off of ebay, I'm going to buy the squaretrade insurance also.i think they cover water damage.
Sent from my Sprint HTC Evo
Click to expand...
Click to collapse
Insurance covers anything. Warranty does not cover water damage.
Guess I'll run by sprint tomorrow and see what they say....
I think the deductible is actually 100$, but... either way I'll find out tomorrow.
Still can't believe that slight amount of water did that though, I figured it would be sealed up tighter.
Did u squeegiethe water towards the earpieceor what? I don't see how this could happen......
TAKE OUT THE BATTERY NOW. Then put it and the battery in rice for 24 hours and then try it. If it doesn't work then you broke it by leaving the battery in thus far. You can go back and complain and they might give u another for free. Otherwise you have to pay the insurance.
Rennat said:
TAKE OUT THE BATTERY NOW. Then put it and the battery in rice for 24 hours and then try it. If it doesn't work then you broke it by leaving the battery in thus far. You can go back and complain and they might give u another for free. Otherwise you have to pay the insurance.
Click to expand...
Click to collapse
Heh, that was the first thing I did... It's been in the rice ever sense.
Going to try it in the morning and see what happens. If it doesn't work I'll go to sprint and pay the 100$ something, and get a new one. Sucks though for sure.
Blackhalo said:
Heh, that was the first thing I did... It's been in the rice ever sense.
Going to try it in the morning and see what happens. If it doesn't work I'll go to sprint and pay the 100$ something, and get a new one. Sucks though for sure.
Click to expand...
Click to collapse
Now I know I am not the only smart one in the world! jk
Where are the water damage indicators on the phone?
Sent from my Sprint HTC Evo
pirarre said:
Where are the water damage indicators on the phone?
Sent from my Sprint HTC Evo
Click to expand...
Click to collapse
One on the battery and the other is on the bottom of the phone under the battery.
Blackhalo said:
One on the battery and the other is on the bottom of the phone under the battery.
Click to expand...
Click to collapse
Sprint really took some liberties with the placement of the water damage indicator. It couldn't be any closer to the edge of the battery door without physically being outside the case itself. I managed to get a droplet of water on it already when I was applying my invisible shield so my warranty is essentially shot. Thank goodness I put TEP on immediately after purchasing the phone.
You are supposed to let your phone dry for 24 hrs (if not at least half that). Why would you power it up immediately after applying it is beyond me...
Blackhalo said:
One on the battery and the other is on the bottom of the phone under the battery.
Click to expand...
Click to collapse
So the water sensors are those small checkered striped things?
kellte2 said:
Sprint really took some liberties with the placement of the water damage indicator. It couldn't be any closer to the edge of the battery door without physically being outside the case itself. I managed to get a droplet of water on it already when I was applying my invisible shield so my warranty is essentially shot. Thank goodness I put TEP on immediately after purchasing the phone.
Click to expand...
Click to collapse
You did that by putting the Zagg on? I ordered one of those half price on Monday. I've had them for my iPhones, iPads etc. But for some strange reason I'm having second thoughts about putting it on this phone.
Obviously something was done incorrectly here. The sticker on the bottom of the battery is not a water indicator...mine was red out of the box.
No, it wasn't dredge. It was crosshatched red & white, it looks semi-pinkish. When it gets wet, it's a DEEP red color, can't be ignored.
entropism said:
No, it wasn't dredge. It was crosshatched red & white, it looks semi-pinkish. When it gets wet, it's a DEEP red color, can't be ignored.
Click to expand...
Click to collapse
Ok I see now....yeah mine is pink and white checkered look. But when it get activated it gets even more red?
Sent from my Sprint HTC Evo
i just noticed my sensor under battery is pink with red checkers...am i screwed
think with me for a moment, couldn't you cover the wet strip with a small paper cut out and then put some of the cut out self laminate over the whole strip? if these are that temperamental to water such as an invisible shield prep spray then this might be worth doing. ive never done it nore have i seen EVO's strip im just throwing ideas out there.
Zagg good for laptop and ipad type of things I had it on mi iphone and
last me two months or so had it on my hd2 same thing guess carrying it around in your hand make the product stretching or something corners where were perfect starts to peal that's on cellphones
Sent from my EVO using tapatalk
I have a couple of questions when it comes to the deductible and TEP replacement.
1) Drop damage - I dropped my phone on some pretty rough concrete, scuffed up a corner pretty bad. If I sharpie it it's not really noticeable, but I was wondering if they'll charge me my deductible for that.
2) Water damage - I may have (idk) tripped my internal moisture sensor... left my phone in my pants pocket during a shower, and it was pretty damp when I pulled it out.... I'm not sure how easy those are to trip though. I assume this would result in a deductible charge though?
newalker91 said:
Cosmetic damage such as a corner scruff is not covered, not even with a deductible. Just something you have to live with. As for moisture sensor you can check it yourself by looking at your battery.
It's very difficult to damage your device with air moisture. I take my device into the shower multiple times per week and lay it on the edge of the tub on a wash rag to listen to music while I shower. I keep a Trident Aegis case on it (all ports covered). Had it since October and when I opened it to upgrade my cameras the internal indicators were still pristine.
Click to expand...
Click to collapse
Wasn't wondering so much about returning it FOR the damage as I was about returning it WITH the damage.
As for internal indicator: Is it white by default? Mine has little red X's on it, though the battery sensor is blank.
Can't you just say you lost it?
1) TEP DOES cover water exposure. I know from experience and it was posted on here by sprint tecs.
2) If your phone is damaged and your going to turn it you might as well say you lost it. You will have to pay the same either way, but you get to keep your old one for parts.
brekec88 said:
1) TEP DOES cover water exposure. I know from experience and it was posted on here by sprint tecs.
2) If your phone is damaged and your going to turn it you might as well say you lost it. You will have to pay the same either way, but you get to keep your old one for parts.
Click to expand...
Click to collapse
As a Sprint Repair tech i can answer this for ya
1) TEP does cover the water damage but it through assurion for a claim and a deductable of $100.
2) If it's an inhouse exchange you can get it done for free by bringing in your old device, we order a "new" one and then trade you for your damaged one. However if your going to claim lost or stolen that chalks it back upto having the assurion company involved again for the $100 deductable. Hope this helps and if you have anyother questions about it you can shoot me a PM
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Wow, you joined in 2009 and this is your first post!
On topic. Sorry that has happened to you. I can relate to the feeling of something deffective just few days after you've purchased it. I have never seen that happening to any of my devices or those devices of my friends' and relatives'...
Really weird. But one fear I have is to have the phone in my pocket and bending down to do something tightening the fabric on the pants around the upper leg area enough to bend the screen and shatter it...
Ron
IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
RizSher said:
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
Click to expand...
Click to collapse
I have insurance on the phone through US Cellular...thats what they quoted me.
But still its the principle, I feel its a manufacturer defect or it was stressed to begin with since the glass was installed..
badbadtz.carlo said:
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
Click to expand...
Click to collapse
You have to take the battery out since you need to use a bit of soapy water...they were cheap! $4 each on amazon with free shipping! :good
No pictures yet..:and no I didn't squeeze it when putting covers on..I did my GF phone the same way and no problems with hers. Definately a manufacturer defect. I will go in there Saturday when its very busy and raise a stink!!
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II
Why suddenly sooooooo....many thread about glass break in just differrent few minute of post?? Lol :banghead:
Sent from my GT-N7100 using xda app-developers app
update!!
Well after many months of screwing around and taking to facebook and twitter about their poor quality and poor customer service, the "office of the president" of Samsung stepped up to the plate and fixed my Note 2 free of charge!!
Anyone else have hairline cracks on the fold of the inner screen? Mine feel like they are on the screen protector, my screen display is fine. Anyone else experiencing this?
Talking to support now, supposed to take to an authorized repair place. They say it covered by warranty due to normal use causing the cracks. Being sent to an authorized Samsung repair place.
Just inconvenient.
Adhesive failure. Probably due to excessive stretching of the plastic protector during assembly.
blackhawk said:
Adhesive failure. Probably due to excessive stretching of the plastic protector during assembly.
Click to expand...
Click to collapse
Likely, but luckily it's covered by the warranty.
dirtybudha said:
Likely, but luckily it's covered by the warranty.
Click to expand...
Click to collapse
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Squeaky369 said:
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Click to expand...
Click to collapse
Squeaky369 said:
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Click to expand...
Click to collapse
Yes I did. They sent me to a certified repair shop.
They essentially replace the whole interior screen. The process worked, but the guys at the location were not that knowledgeable. We plugged it into a computer and it didn't see the USB access. Once I got it home, it worked on my computer. Who doesn't have the drivers for a device that they repair?
Anyway, it works great now.
That's good to hear it worked out for you. My inner screen also failed in the same manner with hairline fractures and black line down the middle turning it in to a Microsoft Duo. I've been on the phone with Samsung three separate times and have had nothing but resistance from them. They sent me to a local repair shop and the manager told me I must have gotten a piece of sand in the hinge or something....huh? He said go ahead and start a claim, but the final word was with him. He also said he got rid of his Fold 3 because he didn't want the same thing to happen to him. So there's definitely a problem with some of the units out there. I'll be sending mine to Samsung soon. I have no confidence that Samsung will actually cover this under warranty in my case due to the treatment I've received from their customer service. It's upsetting.
What a bummer... I got my phone Sept 24, and now on March 24, I just noticed that I have a small crack right where the phone folds. I am going in to Verizon tomorrow. The "Samsung Care+" wanted me to send it in with $249... This is definitely a warranty issue.
I went to my local corporate Verizon store this morning. They will treat it as warranty and my replacement phone arrives tomorrow. The area manager was there, took pics of the screen, and the phone to document current condition (which I appreciate) before approving the swap. Plus she says they are monitoring how many come in like this. Mine wasn't the first. They suspect, like many here, that it's the screen protector. (I guess the Flip 3 has issues too, but my daughter has one that is so far so good).
Now, as long as Verizon doesn't declare my phone as "damaged" by me it will be a free swap. If not, they'll try to bill me. But the area manager agrees that it looks like a defect (and it really is a defect).
One last gripe: I guess I was too eager to get my Fold 3 to realize that the "protection plan" carries a potential $249 fee for a broken screen. Thank goodness this is a defect.
emtownsend said:
. They suspect, like many here, that it's the screen protector. (I guess the Flip 3 has issues too, but my daughter has one that is so far so good).
Click to expand...
Click to collapse
do you mean that they suspect the screen protector is broken or that the screen protector is causing the UTG screen to break?
The thought was that the screen protector is cracking, but not the screen. I've not lost any functionality over the area that is "cracked".
Yeah, when I ran my finger nail over the cracks it would snag. It was absolutely my screen protector...which is factory installed and therefore falls under the manufacturer.
Yes, I think this will be an issue. I don't think this will totally kill the market or much of the sales. My replacement is still going strong, and I haven't heard too many others experiencing the cracks.
I'm sure the Fold 5 will have it all together. Hahaha
100% screen protector, I just replaced mine myself and small crack in the crease is gone!
Yeah, my nail would catch on it. At least it's not the screen...oy. That would be a nightmare.
Checked online, there is a few threads on the Sammy forums, and removing the inner screen protector does NOT void warranty. If the display/screen is damaged in the process, then iti is void.
My replacement protector, OEM, got it's first hairline crack. Gonna remove the OEM one and replace it myself. That way I can just replace it when it goes bad.
NOW I'll say I wouldn't recommend this phone to anyone because of this issue. Samsung failed here, but there's a chance to learn from it and improve it.
dirtybudha said:
Checked online, there is a few threads on the Sammy forums, and removing the inner screen protector does NOT void warranty. If the display/screen is damaged in the process, then iti is void.
My replacement protector, OEM, got it's first hairline crack. Gonna remove the OEM one and replace it myself. That way I can just replace it when it goes bad.
NOW I'll say I wouldn't recommend this phone to anyone because of this issue. Samsung failed here, but there's a chance to learn from it and improve it.
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Click to collapse
getting the same OEM Samsung screen protector was a bad decision and you should've known that already since it broke once. Samsung's screen protector is an ultra thin plastic layer that's why it breaks. I removed it myself and knew its nature. That's why I installed the Whitestone Dome Film instead (myself) and this protector is elastic and bends easily with the fold. You get definately no cracks because it's a film layer.
try it and you won't regret it. By the way it's so easy to install, and costs only $10- $15
A: How should I have known?? They could have replaced it with better materials.
B: Thanks for the insight into the Whitestone Dome.