Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.
So it would seem my touch screen is dead for good. I wanted to try the latest aokp build but after it booted I couldn't select which launcher to use. I flashed back 2.3.3 with flashtool this morning but I still can only use the hardware buttons. If it weren't for the gamepad I wouldn't have been able to activate it, but it doesn't matter now.
I'm wondering if other people have had this problem if I could buy a new digitizer and fix it?
Does buying new digitizer fix it for good?
Is it easy to screw up my phone more when I open it?
Anyone try to replace parts on their xplay and notice werid bugs after closing it up?
I've had this happen be4 but flashing back to 2.3.3 fixed it, the only things I've done is unlocked the bootloader via testpoint with Aljerismo's help (sry I can't spell his name). An flash a couple roms, kinda sad and mad at the same time to have such giant hardware failure after 8-9 months of having my first android .
i have changed a digitizer about 4 times on 3 different xperia plays and noticed the proximity sensor never worked after replacing, like if i put the phone to my ear when in call the screen goes black and when i remove it from my ear its still black.
Sent from my R800i using XDA
I actually find that to be annoying so I don't mind if I lose that. If I get a another phone, a new xplay to replace my broken one. Is it un-rootable or only if I don't unlock the bootloader? I'm not sure if I'm covered for a fully replacement but I should be.....
btw around 1 EST I pulled the battery to reboot again see if did any thing and it fixed it! After trying it at home this morning I got it back at school only to loose it now when I rooted it by flashing SU.
I couldn't turn on wifi anymore, the switch stayed greyed out and 1 out of ten times i could switch it on it kept giving the message "turning on wifi". The phone got really hot on the backside next to the camera lens so i send it for repair (Dynafix - Netherlands) now my gnex is repaired and they did a "boardswap" (?) this means that they replaced the whole motherboard? Is this a good thing? An second question, could the wifi module be defect because of flashing roms?
Thanks very much
appie72 said:
I couldn't turn on wifi anymore, the switch stayed greyed out and 1 out of ten times i could switch it on it kept giving the message "turning on wifi". The phone got really hot on the backside next to the camera lens so i send it for repair (Dynafix - Netherlands) now my gnex is repaired and they did a "boardswap" (?) this means that they replaced the whole motherboard? Is this a good thing? An second question, could the wifi module be defect because of flashing roms?
Thanks very much
Click to expand...
Click to collapse
Yes they likely replaced the whole motherboard.
No, roms should not harm your wifi module.
Overclocking and excess heat might be able to though.
Flashing ROMs normally doesn't do anything to the motherboard, itself, but if flashing the wrong radios, or installing the wrong drivers could cause such a problem...
But as long as the phone is working, all is good, don't you think?
If you ask me, I do it this way:
(This is an example only). Phone broke, phone bootloops, with stock ROM, flashing a new ROM won't help, I phone my carrier, I get a replacement, if I don't like the device anymore, I phone again, say the device I got is also defect, I get a new phone of my choice, for free...
I have had to do this twice (hTC 7 pro and Samsung Galaxy S II, yet the GS II was really defect, so was the 7 pro), now I've got a GNexus, it won't boot, doesn't show up, at all, neither as OMAP, or anything. I could probably JTAG it, but as I regret buying the phone, because I miss the button, and I don't want to risk the same think happening, I phoned up my carrier, I'm getting a GS 3 on Friday...
(I will still help with GNex problems, though)
Thanks for your answers, very clear! By reading this i think i broke it myself because for a while i had an older radio with a ics 4.0.4 rom but i can't recall the exact time wifi died on me. Well.... my gnex is fixed for free (warrenty) a little more reading before flashing Thanks again for the answers!
familyguy59 said:
Flashing ROMs normally doesn't do anything to the motherboard, itself, but if flashing the wrong radios, or installing the wrong drivers could cause such a problem...
But as long as the phone is working, all is good, don't you think?
If you ask me, I do it this way:
(This is an example only). Phone broke, phone bootloops, with stock ROM, flashing a new ROM won't help, I phone my carrier, I get a replacement, if I don't like the device anymore, I phone again, say the device I got is also defect, I get a new phone of my choice, for free...
I have had to do this twice (hTC 7 pro and Samsung Galaxy S II, yet the GS II was really defect, so was the 7 pro), now I've got a GNexus, it won't boot, doesn't show up, at all, neither as OMAP, or anything. I could probably JTAG it, but as I regret buying the phone, because I miss the button, and I don't want to risk the same think happening, I phoned up my carrier, I'm getting a GS 3 on Friday...
(I will still help with GNex problems, though)
Click to expand...
Click to collapse
What? installing the wrong drivers on your computer has nothing to do with the motherboard on your phone. My HTC drivers don't affect my nexus, why would they? Flashing a radio won't hurt the motherboard either. It may disable the wifi but it won't physically break the motherboard.
Not sure if this is in the right place but here goes
So I woke up this morning to my phone not turning on past the bootup screen, checked the battery, thats not the issue. A quick google search led me to sudden death syndrome where the mobo just dies. I want to replace it. Thing is, my phone has already been flashed from sprint to boost. I am wondering if by replacing the mobo, do I lose this flash? I noticed when looking for new motherboards on ebay etc that they are listed as bad/good ESN, does this matter for me seeing as my phone had already been flashed and all I am replacing is the mobo? Or will this upgrade necessitate a new flash.
Thanks in advance
Heya Peeps
Has anyone had a problem with their power switch going duff on their N7100. Mine has (it sporadically works by being lucky when pressing it, its lost its springyness), so I am looking to get it fixed. Dreading the time it shuts off and I can't get it restarted!
Its still under warranty but unfortunately I need the phone pretty much every day so can't really wait for it to go of for repair and come back (plus its not running any samsung firmware if that matters these days?).
How hard is it to dismantle the device and replace the switch on it?
Sources for a suitable switch would also be great if anyone has experience with this side of things!
Thank you in advance for any help provided!
Guess that this isn't a commonly done thing.
I have ended up ordering a replacement switch from Amazon (http://www.amazon.co.uk/dp/B00CBVQDLG/ref=pe_385721_37038051_TE_3p_dp_1), hopefully I'll get it tomorrow and I'll update as and when what it was like to swap over (since posting yesterday the switch has gone kaput fully!)