Develop Bugs

[Q] Unable to make/receive calls

I was given my stepsister's myTouch 3g slide after she left T-Mobile. I figured I would jump on Simple Mobile and save some cash with my new free phone, but the honeymoon quickly ended when I trying to make phone calls caused the phone to crash and reboot itself. I tried all the standard resets, but still the problem persisted. Not only that, but trying to pair the bluetooth caused the same problem.
So I figured, what the heck, might as well root the phone and see what putting a newer android will do. Incidentally, surfing the web and using any internet function is just fine.
Now, post root and post Cyanogen 6.1.1 install, the phone no longer crashes, but it doesn't always make or receive calls either. If I try to call someone, it just says "Dialing..."and nothing happens. If I call the phone, it doesn't ring, but doesn't go straight to voicemail either. Also, text messaging is not operational when this happens.
If I reboot the phone a few times, I can get calling to work again and I can be on a call with no problems. Then I hang up, try to dial again.... <silence>.
I updated the radio to the latest I could find 7.09.... didn't help. It seems like there's a hardware issue here. I did find one or two other people with this problem and after returning several phones, they were able to get back in business.
Also further leading me to believe that it's something with the radio hardware is that when calling fails, I can't go into airplane mode (it won't disable the radio) and I can't search networks ("error while searching networks").
Unfortunately, now that I'm not with T-Mobile, I guess I can't ask for a repair. Any suggestions?

fdanna said:
I was given my stepsister's myTouch 3g slide after she left T-Mobile. I figured I would jump on Simple Mobile and save some cash with my new free phone, but the honeymoon quickly ended when I trying to make phone calls caused the phone to crash and reboot itself. I tried all the standard resets, but still the problem persisted. Not only that, but trying to pair the bluetooth caused the same problem.
So I figured, what the heck, might as well root the phone and see what putting a newer android will do. Incidentally, surfing the web and using any internet function is just fine.
Now, post root and post Cyanogen 6.1.1 install, the phone no longer crashes, but it doesn't always make or receive calls either. If I try to call someone, it just says "Dialing..."and nothing happens. If I call the phone, it doesn't ring, but doesn't go straight to voicemail either. Also, text messaging is not operational when this happens.
If I reboot the phone a few times, I can get calling to work again and I can be on a call with no problems. Then I hang up, try to dial again.... <silence>.
I updated the radio to the latest I could find 7.09.... didn't help. It seems like there's a hardware issue here. I did find one or two other people with this problem and after returning several phones, they were able to get back in business.
Also further leading me to believe that it's something with the radio hardware is that when calling fails, I can't go into airplane mode (it won't disable the radio) and I can't search networks ("error while searching networks").
Unfortunately, now that I'm not with T-Mobile, I guess I can't ask for a repair. Any suggestions?
Click to expand...
Click to collapse
So you don't have a tmobile plan? What's simple mobile? Anyway my first suggestion is to get a new sim card. Faulty sim cards can cause things like this.
Sent from my T-Mobile myTouch 3G Slide

Same Here
Bumping the thread as I need additional info on this subject.
Basically I have the exact same issue described above.
When placing a call, the phone reboots.
Tried resetting and changing the APN.
Software information
Firmware version: 2.1-update1
Baseband version: 47.41.35.10U_7.07.35.10
Kernel version: 2.6.29-293ab809 [email protected] #1
Build number: 1.35.531.1 CL216830 release-keys
Software number: 1.35.531.1
Webkit 3.1
ESPRESSO PVT SHIP S-ON
HBOOT-0.52.0000
MICROP-0620
TOUCH PANEL-SYNW0101
RADIO-7.09.35.10
Mar 23 2010, 21:22:49
Thanks

desertegl said:
Bumping the thread as I need additional info on this subject.
Basically I have the exact same issue described above.
When placing a call, the phone reboots.
Tried resetting and changing the APN.
Software information
Firmware version: 2.1-update1
Baseband version: 47.41.35.10U_7.07.35.10
Kernel version: 2.6.29-293ab809 [email protected] #1
Build number: 1.35.531.1 CL216830 release-keys
Software number: 1.35.531.1
Webkit 3.1
ESPRESSO PVT SHIP S-ON
HBOOT-0.52.0000
MICROP-0620
TOUCH PANEL-SYNW0101
RADIO-7.09.35.10
Mar 23 2010, 21:22:49
Thanks
Click to expand...
Click to collapse
Did you try what I suggested to the last guy and get a new sim card? And changing your APN's will only screw up your internet access and MMS/SMS functionality, it wouldn't affect phone calls.

Not Yet
I have not yet got a new sim card. I guess i'll update when I do that. It's for a friend of mines. Also apparently there are a lot of people having this issue (on phandroid, android forums, htc forums, and tmobile forums)..
I'll try cleaning it for now since it's all I can do tonight.
Thanks for your help. Speak soon.

"Error 16" Boost Mobile?

Recently I have been having a problem with error 16. It happened of course when I activated on boost mobile. Then 3 days later it hit me 2 days in a row. And now a week later I am getting error 16 again. Did some research and couldn't find a fix. I know how to get it to go away I just need a way to make it stop repeating. Any info? Thanks
Sent from my PC36100 using XDA App

I'm on a boost prl. And a custome Rom.
Sent from my PC36100 using XDA App

Did you flash your phone yourself or did you pay to have someone do it for you? I know how to fix the error but lets figure out why it keeps happening also. The only time I've ever got that error is when I first activated the phone. Also, did you have to apply a fix each time it gave you the error or did it fix itself?
Sent from my PC36100 using xda premium

What prl are you using? Also would that work for me?
Sent from my BOOSTed EVO using xda premium

I just flashed to boost... Would like some input.
Sent from my BOOSTed EVO using xda premium

ERror 16 FIX is .......Just call 365
Sent from my PC36100 using Tapatalk

How do you fix i have recently been having the same issues. it comes and goes. ill make a call and sometimes get the error then i just hang up and try again then will usually fix itself

The only time this happens to me is when I turn on the donor phone, I don't even have to make a call with it, and then turn on the Evo.
This is the only time this ever happens to me.

In my experience error 16 happens when Boost initiates an OTA PRL update and when the flashed phone does not respond correctly (as a Boost phone would) it is flagged and error 16 results.
What you need to do to avoid it is to wait for an automatic PRL update after you activate the donor phone and only then flash the receptor phone.

Error 16 is a "Sprint" security Flag. It not related to Boost at all. What typically causes it is the radio still has some of the old MEID or ESN locations. When you flashed your new phone did you find the correct amount of locations in hex memory? I think 9 for MEID and 11 for ESN? Any less and the old info is still in hex memory and it will NOT authenticate. When you do your ##debug# I bet you'll see AN/AAA authentication = failed or so... check that out.
As far as clearing it, the only I know is to let the call go thru to Sprint. They will verify your Boost account and then reset your account. But if the phone is not fully flashed it will work but error out again later on.

hello i got this error and let teh call go through but instead of sending to a rep it just says please contact your customer support provider at the end -- it hap[pened before but it went to asprint rep who helped me.. any ideas?

I don't know if it's actually related, but I'm getting that error only when I change Network Name through Service Programming from Sprint to Boost Mobile. After i verified account by talking to rep that error never happened again to me. Bt I'm still on old baseband and a PRI for over a month without any issue (except for battery life). Will update PRI and baseband now to see what is gonna happen.
Does anyone know is it ok to update NV from this thread?
[ Radios ][ 9-5 ] All EVO Radio, WiMAX, PRI, NV & HBoot versions

just stay on the line and talk to the rep. they know exactly whats wrong and will fix no ??? asked. just remember to tell them the donor phone when asked what kind of phone

I've had this problem also anytime I turn on the donor phone, it's a super easy fix and you don't have to talk to anyone. What you need to do is find a temporary MEID, there's a topic at http://www.howardforums.com/showthr...ow-ESN-s-for-activations-here-(NO-QUESTIONS!) with tons of them (many are in use but look around) than (while leaving your donor phone off) go into your My Account on the boost website and change your MEID to the temporary MEID, wait a few minutes and change the MEID back to your correct MEID. This will fix the error number 16 problem. Keep in mind as well than anytime I've done this Ive left my Evo turned on, didn't have to restart or anything.
A second solution as the post above, you could wait on the line and tell them you're just trying to make a call, give them the description of your donor phone and they will call you back on another number and have you make a test call etc (make sure you do it from your Evo). They may or may not need to call you back though, this is just what I've always been told. The only solution I ever needed with this problem is the first one.

kc3 said:
I've had this problem also anytime I turn on the donor phone, it's a super easy fix and you don't have to talk to anyone. What you need to do is find a temporary MEID, there's a topic at http://www.howardforums.com/showthr...ow-ESN-s-for-activations-here-(NO-QUESTIONS!) with tons of them (many are in use but look around) than (while leaving your donor phone off) go into your My Account on the boost website and change your MEID to the temporary MEID, wait a few minutes and change the MEID back to your correct MEID. This will fix the error number 16 problem. Keep in mind as well than anytime I've done this Ive left my Evo turned on, didn't have to restart or anything.
A second solution as the post above, you could wait on the line and tell them you're just trying to make a call, give them the description of your donor phone and they will call you back on another number and have you make a test call etc (make sure you do it from your Evo). They may or may not need to call you back though, this is just what I've always been told. The only solution I ever needed with this problem is the first one.
Click to expand...
Click to collapse
Cool thanks i will try your first method next time!!

Offering to sell a service is against the rules. Posting a paid service will warrent a ban

Error 16 Fix!! Only if you have a 2nd working BM cellphone.
I believe that BM Reps are now aware of the main cause of Error 16; Consequently, they may some times be hard to convince....Anyways here is a work around:
You need a 2nd working BM cellphone ( let's call it replacement cellphone), that is not active on any other account:
PS: Your donor phone is not what I am talking about ( matter of fact you should take its battery out and hide it somewhere in your basement )
By Flashed phone I mean your (EVO, EPIC, NEXUS....)
1- Turn OFF Both cellphones (replacement and flashed).
2- Log into your BM account, got to upgrade device, and activate the replacement cellphone
3- Turn ON the replacement cellphone (ONLY) and let it sync with the network... Test it by calling 611, if working call someone you know to double check...
4- Turn OFF replacement cellphone
4- Log into your BM account, got to upgrade device, and activate the Flashed cellphone
3- Turn ON the Flashed cellphone (ONLY) and let it sync with the network... Test it by calling 611, if working, call someone you know to double check...
Hit thanks if I helped you...

It's not that complicated. All you need to do when using this method to fix error 16 is:
1) log into boost acct, go to update handset and enter extra meid, click OK twice until you get to the screen with msl, msid, and phone number at the bottom of screen.
2) now go to main acct info screen and then click on update handset again, enter donor meid, click OK twice and you are set. Just make sure donor is off first and really you do not even have to turn off the flashed phone. I have done this probably 100 times this way with no problems.
Kc3 explained this a few posts above us already, but you don't have to wait more than a second or two before changing back.
Sent from my PC36100 using xda premium

Klown80 said:
It's not that complicated. All you need to do when using this method to fix error 16 is:
1) log into boost acct, go to update handset and enter extra meid, click OK twice until you get to the screen with msl, msid, and phone number at the bottom of screen.
2) now go to main acct info screen and then click on update handset again, enter donor meid, click OK twice and you are set. Just make sure donor is off first and really you do not even have to turn off the flashed phone. I have done this probably 100 times this way with no problems.
Kc3 explained this a few posts above us already, but you don't have to wait more than a second or two before changing back.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
The problem with this for me is that I'm grandfathered to the old Pay-as you-go. and if I change my handset I loose that service.
Any other suggestions?

thecensor said:
The problem with this for me is that I'm grandfathered to the old Pay-as you-go. and if I change my handset I loose that service.
Any other suggestions?
Click to expand...
Click to collapse
Stay on the phone when you get the error 16, at the end an operator should get on the line, just make sure you tell them about the donor phone if they ask any questions, dont tell them about the flashed phone at all. If they ask, tell them you just went to make a call and started getting this error.
Hope this helps!

Sprint Galaxy Nexus SMSC settings

So I wanted to see if somebody would provide me with the settings they have for the SMSC. Starting this morning I was no longer able to send text messages and I know its not an issue with a ROM or anything because I Odin'd back to factory and I am still having the issue. This isn't the first time I have had an issue with a GNex not being able to text and I had to take my old one back to the store and get a replacement because they were unable to fix. I think I stumbled upon my problem/solution and was hoping that somebody from this great community would help me out. Could somebody do the below and paste what settings they have or give a screenshot. THANKS in advanced.
Open Dialer
Type the following sequence *#*#4636#*#*
Open Phone Information

Well for starters, My first Gnex had this issue a few days after receiving it, approximately one month ago. This morning I noticed I was once again unable to send or receive text messages. Up till now, I have been stock with root. I have been scouring pages and forums trying to find more info on this problem.
Unfortunately the farthest I have gotten is a wiki page on Cyanogenmod that goes through the process of updating your SMSC based on your Carrier's Gateway Number and putting it into PDU format. You can fidn the gage here.
To make it worse, as I thought I was going to be able to manually update it and get SMS back up, i still receive update error.
To make matters worse, for the past four days calls drop out every four to six minutes regardless of coverage. Not just on my line, but my wife's and my sister's lines as well. However they have not been able to reproduce any SMS problem like the one I have once again come across. I'm pretty close to dropping Sprint even if I've got a year left on contract.

Thanks for the reply. When I went to update or refresh the smsc I would get an error as well. This is my second GNex and really frustrated by it. I ended up odin'ing back to factory to and called sprint. they had me re-activate the phone *#*#72786#*#* then a few minutes later it started working again...

Well at least you were able to get yours working again. I've performed several resets via the 72786 menu to no avail. I went to a store today, to see them try it themselves, and eventually reactivate it. After seeing my problem was the same as the last, They decided to order a new/refurb phone. If this doesn't work out I plan on going back to my Evo 4G or just dropping my line on Sprint.

Well last night the modem died completely, this is some bull****. Can't connect to any sprint towers, makes me wish I still had my old phone. With 3 lines I just cant spend that much money to leave sprint.
Sent from my cm_tenderloin using xda app-developers app

I completely understand the cost of leaving sprint. I'm in the same boat with three lines as well. I have read up that in many cases an etf can be waived by returning the phone.
I am currently waiting for a new nexus to get shipped out here. If this third one doesn't hold up I'm going to have some bickering to do with account services. The other two lines are only experiencing dropped calls every few minutes and after talking with several reps, there is ongoing maintenance in my area.
What I want to know is why can't the smsc number be updated. And then why after wiping system and data and then flashing stock, that the smsc still cannot be updated. Something about the smsc cant be updated or there's a read error, corrupted sector, i dunno. I feel like I have exhausted everything I can think and tried everything I can. Not to mention this problem seems relatively isolated.
Sent from my Nexus 7 using Tapatalk 2

[Q] No matter what I do on my Cricket flashed S2, I still get error 16! PLEASE HELP!

First, let me start by, in advance, thanking anyone who replies to this thread. Now that the formalities are out of the way.. I can't call or text at all! I've followed, step by step, the directions from cricketusers on how to flash a touch over to Cricket. I've lost multiple hours of sleep searching thru forums and websites to find an answer to my problem. If I dial out, I get Error 16, switch 211. When I stay on the line, the messages says "thank you for calling your cellular provider, please wait for customer assistance, etc." but it always says there are too many calls, try again later. I have. Every half hour. for the last 3 days. I read the tutorial on flashing to boost, so I called my sprint rep from a different phone, they refreshed what needed to be refreshed, and nothing happened. And from reading up how to flash to boost, I am assuming you are re directed to Sprint, and not a generic message, correct? I've tried multiple PRLs and either they send me to Error 16, or they just give me the busy tone. I can recieve calls and texts all day, but can't send any out. Cricket can't use the ESN from my S2 for some odd reason either. I've tried manually programming my phone. That doesn't work either. Suggestions? Any help would be appreciated!
P.S. I am pretty sure I posted this in the right place, right? lol
www.barsforlife.com

did you ever figure this out im haveing the same problem and all i did was downgrade from ics to gb on my cricket phone and cricket is saying thay cant fix it that i need a new phone

NO Service Ha AAA keys from 466 1192

Someone that can Help with Ha & AAA Keys. I have Read & Read & Tried Several Different Ways about & failed Time & Time Again. I Have NV Files, & software. Please PM Me if You Would Like to help.

Giterdun said:
Someone that can Help with Ha & AAA Keys. I have Read & Read & Tried Several Different Ways about & failed Time & Time Again. I Have NV Files, & software. Please PM Me if You Would Like to help.
Click to expand...
Click to collapse
I found somethings on it,not sure if it will help you or not....
http://forum.xda-developers.com/showthread.php?t=1601869
http://forum.ppcgeeks.com/2019456-post17.html

ha aaa
Diablo67 said:
I found somethings on it,not sure if it will help you or not....
http://forum.xda-developers.com/showthread.php?t=1601869
http://forum.ppcgeeks.com/2019456-post17.html
Click to expand...
Click to collapse
Yes I have Read Those several Times. But its a No Go. (Samsung Replenish & Htc Evo ) Are The Phones Im Working With.
I Have All The NV Files But When I enter them Into The Phone It Does Not Work.
I Had The Phone On With A HTC Touch Pro 1 but just activated it before I knew about getting the ha aaa first. So I only Had 1X. But When I Turn the Pro Back On I Couldnt get the Evo To Work Again. So I Switched To the Samsung But it never has Activated the Evo Since.
Im Wordering if I should Go back to stock RUU Then Put in all The Ha aaa's The Try The OTA Again.

Giterdun said:
Yes I have Read Those several Times. But its a No Go. (Samsung Replenish & Htc Evo ) Are The Phones Im Working With.
I Have All The NV Files But When I enter them Into The Phone It Does Not Work.
I Had The Phone On With A HTC Touch Pro 1 but just activated it before I knew about getting the ha aaa first. So I only Had 1X. But When I Turn the Pro Back On I Couldnt get the Evo To Work Again. So I Switched To the Samsung But it never has Activated the Evo Since.
Im Wordering if I should Go back to stock RUU Then Put in all The Ha aaa's The Try The OTA Again.
Click to expand...
Click to collapse
I know this thread is months old, but did you figure this out or do you still need help with this?

some service from Ha AAA 466 1192
budgreen24 said:
I know this thread is months old, but did you figure this out or do you still need help with this?
Click to expand...
Click to collapse
Well I Did manage to get my evo working, it still has some bugs... For some reason the phone goes to a sleep mode or something and when someone calls me it goes straight to voice mail, also I don't receive my text messages sometimes for 20 to 30 mins or hours after someone sends them. i can make a call & Then it seems to work right. I have had a few times where when I tried calling out it didn't seem to work either, I think it would go to there voice mail or say this call could not be completed or something. ( It doesn't do that very often)..
It Seems Like It has this problem of losing the network after I switch towers from one town to another or when I plug it in to a computer or charger but not for sure.
My internet seems to work always weather 3G or wifi though 3G sometimes is really slow untill I reboot my phone & seems to pick up for a while.
Thanks
Giterdun

Giterdun said:
Well I Did manage to get my evo working, it still has some bugs... For some reason the phone goes to a sleep mode or something and when someone calls me it goes straight to voice mail, also I don't receive my text messages sometimes for 20 to 30 mins or hours after someone sends them. i can make a call & Then it seems to work right. I have had a few times where when I tried calling out it didn't seem to work either, I think it would go to there voice mail or say this call could not be completed or something. ( It doesn't do that very often)..
It Seems Like It has this problem of losing the network after I switch towers from one town to another or when I plug it in to a computer or charger but not for sure.
My internet seems to work always weather 3G or wifi though 3G sometimes is really slow untill I reboot my phone & seems to pick up for a while.
Thanks
Giterdun
Click to expand...
Click to collapse
Sounds like you might need to update your PRL. (either automatically or manually). Have you done that yet? You should update your data profile also while you're at it.
pm me if you need more

budgreen24 said:
Sounds like you might need to update your PRL. (either automatically or manually). Have you done that yet? You should update your data profile also while you're at it.
pm me if you need more
Click to expand...
Click to collapse
I having a similar problem with my phone, my phone does show 3g icon however I m only getting 130kbps. I been reading all over the internet until I found this post that shows that AAA key is phone specific and if not configure phone get stuck on 1x. I think that I might have changed this value by mistake, not sure, question is where can I find out the correct value for my Evo? Phone is flashed to carrrier in Dominican Republic, voice works fine. Carrier will not provide much help. Also if any one can advice of correct data configuration for this phone, what type of credentials I need, just to double check data configuration, as I stated carrier customer service will not provide much help. I am using DFS tool to update PRL, etc. Really appreciate any help on this!!!!

ChinoRD said:
I having a similar problem with my phone, my phone does show 3g icon however I m only getting 130kbps. I been reading all over the internet until I found this post that shows that AAA key is phone specific and if not configure phone get stuck on 1x. I think that I might have changed this value by mistake, not sure, question is where can I find out the correct value for my Evo? Phone is flashed to carrrier in Dominican Republic, voice works fine. Carrier will not provide much help. Also if any one can advice of correct data configuration for this phone, what type of credentials I need, just to double check data configuration, as I stated carrier customer service will not provide much help. I am using DFS tool to update PRL, etc. Really appreciate any help on this!!!!
Click to expand...
Click to collapse
Well one solution would be to swap handsets on your account with your carrier to a phone that you'll be able to read all the required info from. Then read and save. Then write the correct info onto your Evo and switch handsets back. The downside to this is it requires you to have another phone... But it will work.