Unfortunately I narrowed this down to the WM 6.1 upgrade. I can no longer send emails.
+ T-Mobile Dash (aka Excalibur aka HTC s620)
+ RUU_Excalibur_WM61_Kavana_080408_WWE installed
(generally working wonderfully!)
+ 2 different Pop3/SMTP email accounts (my own domains, hosted by godaddy)
+ EMail settings set-up on the dash (not using My Tmobile as a gateway)
(SMTP uses authentication, no ssl and port-80)
Emails were working just fine for 2 years under WM5, 6. After I installed 6.1 ... receiving worked fine, and still does.
Sending emails would work for a few hours, then I would get a vague error message (error - something is wrong - check the settings or that the network is working)
For a few days I was able to sometimes get it to work if I toggled SSL for outgoing. But no more.
The only way I can get emails to send is to delete the email settings, and re-set it up again as new. Then after a few hours it fails again.
After hours and hours of playing and on the phone with tech support - we've determines that the settings are (and always have been) correct and that there are no network or hosting problems. And the phone is brand new.
The email sending worked fine until the 6.1 upgrade.
Any suggestions, insights, help, therapy, anything???
Thanks!
Please someone help out - I'm going nuts.
You should change your password because if you have been using unsecured smtp for 2 years it's likely someone has already stolen it. Turn on SSL and keep it on ;-)
Not sure why it would fail after a few hours though.
reconfigure your connection settings
D-ville Solja said:
reconfigure your connection settings
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Not to sound too sarcastic - but can you be a little more vague? ; ) "tweak the settings" ... hmm. OK.
After hours and hours of troubleshooting (and I'm no newbie) with the mobile provider, hosting company etc ... I think we've reset, reconfigured just about everything.
The only thing that works - temporarily - is if I delete the entire email account from the phone, and the create a new (identical) one. It will work for a few send/receive sessions, then the same sending problem will occur ... never to recover until I repeat that process.
If anyone has any specific experience with this problem (or specific suggestions) - I'd really be grateful !
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
D-ville Solja said:
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
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yes yes yes yes yes
After 11 hours of testing and troubleshooting over the past 2 weeks - we've definitely covered the basics.
In case you were wondering
+ the phone is turned on
+ I am pressing the buttons on the device as opposed to trying to use tele-kinetic ability (which can be inconsistent)
+ My eyes are opened and are in working order
+ I made sure I was in no tunnels, caves, canyons or steel-concrete enclosed bomb shelters
+ I verified that my network provider (T-Mobile) did not go out of business, or suddenly remove all their cell towers
+ I verified that most my 2,000 email contacts (potential recipients) have not been abducted by aliens who also deleted their email accounts.
Also
+ This is happening with 2 different email accounts.
+ The Pop3 and smtp servers are indeed working - since
a. I am able to put the settings in my PC, and another phone device (a older sprint phone that allows me to setup pop/smtp) - send/recieve emails work fine
+ Emails were working fine before I upgraded to WM 6.1
**
+ EMails worked ok for the first 2-3 days then the trouble started.
+ I can only get emails to send now when I delete the account, and create a new one (with identical settings). This lasts for a few hours before it fails to send.
+ I've been on the phone troubleshooting with tmobile and my hosting company for hours on end - trying all sorts of funky settings and tests ...
They hosting company seems to have determined that the smtp request is never getting to them; tmobile verified in great detail that the network is working.
Their idea was something along the lines of "the email client part of upgrade of WM 6.1 seems to be deleting a security certificate" or something .
I dunno about that - but it is clear that something is going on with the email client. The network, and email hosting is just fine, as are the settings.
Hope some of this helps - and that someone has some ideas I can try.
Oh - and just to pre-empt some suggestions:
1. No I won't change to linux, a mac or an iphone - but thanks for the suggestion.
2. I have checked out that I have not transported into an alternate reality, where everything is pretty much the same as in this reality - except my emails don't work.
3. Yes, I am using a Dash/HTC s670 - the battery is charged, and I have powered down, taken the battery and sim card out, hopped on one foot and made sure I have no other software running (even on all my pc's) before I powered it back on.
4. Yes, I can make phone calls and do everything else
5. yes, I have an internet connection - and the proper one (GPRS - but have also tried this via the wifi connection.
6. No I am not talking on the phone or browsing the internet during the ill-fated email sending.
7. I am pretty sure there is no conspiracy between t-mobile and my hosting company to block me from sending emails - only from this phone.
8. There are no unusual limitations or special issues with my hosting company about sending these emails.
9. I've tried sending to myself, others, multiples etc ... no difference.
10. It happens with more than one email address/domain.
Thanks for all the help! Sincerely. Thanks. I really need to solve this.
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
pudgedaddy said:
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
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I had tmobile level-3 tech support (aka as their obi-wans) conferenced in with my hosting company (godaddy) - and tmobile specifically asked about the proxy issues. Nope. Nice suggestion
PLEASE note everyone - MY issue is not merely "I can't get my emails to send" ... as if I am trying to figure out the proper settings or trying to get email sending to work for the first time
Emails USED to send until I upgraded to WM 6.1 ... for 2 years
If my settings were wrong, if there were some incompatibility between the network and my smtp server then my emails would NEVER have sent.
As it is ... they send sometimes (when I set up the email client with a new account).
wow im not sure about that one then, sorry
D-ville Solja said:
wow im not sure about that one then, sorry
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A lot of the senior members here (including yourself) seem to know what they are talking about and are quite helpful - despite many others answering without bothering to read the question. So thanks
I honestly and at a brick wall here. The only thing that seems to make sense is some sort of concept that involves my smtp settings being corrupted (upon saving or sending) ...
And I mean corrupted - since they work consistently for a few hours and then stop.
Other than that, I haven't a clue - neither do tmobile nor my hosting (and for once I feel sorry for them - since the time they put in trying to troubleshoot far exceeds any profit they might make from me).
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
Hi - thanks for chiming in ...
actually I am not looking for "alternatives" - I am looking to solve the problem with the email client. If I need to send emails I can indeed send from my PC, or even webmail from my phone or just about anywhere else.
Sure, I can use some sort of network based email, IMAP or Microsoft exchange or whatever.
RIght now I want to solve the issue at hand. It's sort of like my trying to get about microsoft word on my PC working again, and getting suggests to type my letters in a text editor or other client. I *know* other ways exists - but this way is the one I prefer and it should be working. Clearly there is a problem and I'd like to solve it.
If no one else is experiencing this issue (in this forum), then I'll have to consider something specific with my setup/network etc .. but then again 6.1 has not been out long enough to make that assumption yet.
I appreciate the ideas and help - keep them coming - eventually we'll hit upon something.
atit.sh said:
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
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Click to collapse
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
Darn, your suggested sounded promising - and I did indeed spend about 2 hours chasing it. I tried smtp from my cable op - who is my broadband isp ... no luck - same problem. Then I got on the phone with t-mobile, using their smtp settings. Same issue.
We're all stumped.
Not sure how to do a trace of the smtp session from my device.
Again - this worked for 2 years (until WM 6.1) - at which point sending worked for a few hours then not. The only way it works again is if I create a new account with the same settings.
jamssx said:
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
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It's OFFICIAL- WM 6.1 is the problem !
Damn. Damn.
OK - after yet ANOTHER 4 hour marathon session with Tmobile tier 3 support - in trying everything ... SMTP email still does not send reliably
(again - starting with WM 6.1, emails simple do not send - no timeout no port errors, bounceback, security issues). The only way it sends is if I create a NEW account with the identical settings. Then it will work for several hours 2-4 ... then emails go back to not-sending.
Finally after a total of over 30 hours of testing in the last 8 days (yeah, I've got a full time job too, and had been traveling!) ... I had to go to a tmobile store and side by side test with a WM 6.0 dash. Same everything - settings etc. 6.0 works. 6.1 not.
And where would I officially report this?
Even more of a tragedy since I absolutely loved everything else in 6.1
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Please!
Thanks
cornell2 said:
And where would I officially report this?
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
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Click to collapse
I would recommend waiting for an official release from T-Mobile or HTC before filing any bug reports.
"Hi, I downloaded a hacked beta rom from some website and it doesn't work right" doesn't usually get them moving fast.
Well, I sort of meant reporting this to whomever ported. I honestly don't know the logistics here of what ROM I have or how it came about. the point of confusion (on this point) is that the announcement and link for the 6.1 release actually appeared on a T-Mobile affiliated blog or site (forget which) - giving the perhaps mistaken impression that this was some sort of official release for the Dash - only that T-mobile was not yet supporting it. I definitely claim ignorance here.
My comment about reporting the bug - was more about letting the person/team who "ported" WM 6.1 to the Dash know about this issue. I am sure they would want to know (especially if this issue was specific to the port). Just because I posted a thread on this issue does not mean that the right people know about it yet - which is why I mentioned it.
Thanks
smtp problem with wm 6.1
is there a solution to this problem yet? I have the same problem since upgrading to 6.1. I've noticed that it appears to be related to smtp authentication. It seems to work ok on an earthlink account i have, which does not require smtp authentication.
No solution yet. Problem still persists (though intermittent). Seems to be related to 6.1 not resetting or saving a security certificate or something. But I am no expert. All I know is I can no longer rely on my Dash for SMTP email since upgrading to 6.1
i'm having the exact same issue
i have my phone setup for imap with gmail and i can receive perfectly fine, but it wont send
i delete the account and recreated it and it worked but after a few hours stop sending again
any fix?
Has anyone has issues with the default email app (not the sense one) with exchange 2007 servers that have enforced security policy? When I setup email it mentions the security and I click yes, it never goes to the next step where I get asked to input a PIN of password.
It is alomst as if it gets stuck. If anyone knows of a fix or has the same issue that would be great to know. I've tried the email.apk with the security loophole but still get the same results.
Im getting desperate because I can't use CM roms. I'd rather not use touchdwn or K-9. I prefer to use the native android email app.
Search the forums for email.apk. someone came out with one you can push to system/apps or just install it.
works great and gets past security
iamshaked said:
Search the forums for email.apk. someone came out with one you can push to system/apps or just install it.
works great and gets past security
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I am having the same problem (running cm6.1). I have search for a fix and have installed nemerious different versions with no luck. Everytime I finish the manual set up it still says exchange requires security features your phone does not support... any suggestions? It seems kinda weird that the native vanilla email app doesn't support my exchange account but yet the sense email app does. Go figure.
This sounds like you are running 2.1??? 2.2 resolved Exchange PIN security issues. Ensure you are using a 4-digit PIN, numbers only just for a test.
Is anyone else in your enterprise experiencing this?
What do you mean by "it never goes to the next step where I get asked to input a PIN of password"? Can you please elaborate on what exactly happens?
I found the issue, if you go the OWA, there si a section for devices. I cleaned that up and tried the setup again. Everything worked fine afterwards.
yahoo mail
just a heads up, anyone having yahoo mail issues on the evo, yahoo changed some security in their servers so it won't be syncing right, or at all. You need to download the YahooMail app in the market!
hello. i hope this is under the right place! if not, i do apologize. i have two at&t samsung galaxy s3 phones, both running jelly bean. one is mine and the other is under my account (relative). i have purchased an app for my phone call phonelocator pro. seems to be a good app for the desperate times when you lose your phone! i installed it on my phone with no issues, and it works flawlessly! however, i signed in under my email address on the second phone (my relatives phone under my account) and downloaded the app and installed it with no issues. after installing the app on my relatives phone, i ran the app so i could fill in all the proper info. i figured at the time that i could use my relatives info (email address) and that would be that. a couple of days later i received an email from the company saying that i could not have multiple email addresses for the app and that the official email address (the email address used to purchase the app) would have to be used. i said, ok, no problem! i went to go back in to put my email address and correct the issue but it wouldn't let me. it keeps saying "error, this phone is registered with another email account". i tried every option in the setup wizard, but nothing works. i contacted support (about 7 times) for the app and in the end they told me that i would basically have to format and recover my phone to factory settings. i find that hard to believe. has anyone ever heard of this? does anyone else have this app and know an alternative way to correct this issuse? i unstalled the app and reinstalled and it did the same thing. i can't see putting factory settings if the email address is already registered to this phone. anyways, any help would be appreciated! thanks USCS30
Just an observation with regards to Exchange support on these releases.
My S3 came with ICS like most others on this site and I had a persistent issue with Exchange telling it it "wasn't connected" as it simultaneously proceeded to get my mail.....
I was PO'd at it, but found a 4.1.1 ROM (BlackJelly), which I flashed and, low and behold, mail worked perfectly! Great I thought!
Yesterday I decided to give CM 10.1 a shot. Wiped the device, installed the ROM and immediately had a very similar issue with Exchange. To confirm that it wasn't just the mail app, I downloaded CM 10.0 stable, flashed it, and mail worked perfectly.
The symptoms of the mail issue are:
1. Deleted messages on the phone do not disappear from the inbox.
2. You may see a "can't connect to server" or something to this effect periodically in the mail client
3. Mail "push" behaviour is irrattic and may not work at all.
Since I'm using Exchange 2003, these observations are exclusive to that platform. I'm not sure whether 2007 is effected by the same problem.
It would appear as though whatever was broken in ICS, then fixed for JB 4.1.x is now broken again in 4.2.1.
Hmmm...not saying this is your problem and I'm running from an Exchange 2007 server, but I had very similar issues on ICS and JB 4.1.1 (could not always connect, flags didn't transfer). After I visited our IT department, they said I was using an old server address that didn't have proper authentication. They put it the new one and it's worked perfectly since.
What alerted me was that it worked perfectly on data, but had issues on WiFi. Any differences on your end? No need to test if you're fine being on BlackJelly; I'm just curious, haha.
Also, CM is AOSP-based, while BlackJelly is TW-based, IIRC. I've read somewhere that Exchange certification/compatibility is expensive and Samsung licenses it for their phones, but on the other hand, AOSP doesn't license Exchange compatibility. That doesn't explain why ICS wouldn't work (presumably you were on stock TW?), though...
~Ibrahim~
ikjadoon said:
Hmmm...not saying this is your problem and I'm running from an Exchange 2007 server, but I had very similar issues on ICS and JB 4.1.1 (could not always connect, flags didn't transfer). After I visited our IT department, they said I was using an old server address that didn't have proper authentication. They put it the new one and it's worked perfectly since.
What alerted me was that it worked perfectly on data, but had issues on WiFi. Any differences on your end? No need to test if you're fine being on BlackJelly; I'm just curious, haha.
Also, CM is AOSP-based, while BlackJelly is TW-based, IIRC. I've read somewhere that Exchange certification/compatibility is expensive and Samsung licenses it for their phones, but on the other hand, AOSP doesn't license Exchange compatibility. That doesn't explain why ICS wouldn't work (presumably you were on stock TW?), though...
~Ibrahim~
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Well, I'm the Exchange admin, so I'm pretty sure I'm using the right address
I should probably clarify a little.
It works fine on IOS devices.
It worked fine on the stock ICS ROM that came on my phone and all of the updates until the last one before JB. IE, the last ICS update that Samsung rolled out broke Exchange in the manner depicted.
At this point, I rooted the phone, installed JB and bam, all was working perfectly again. It continued to work fine on every release of BlackJelly. And this is for both WiFi and 3G/4G, behaviour is normal.
Getting an interest in 4.2.1, I grabbed the M release of CM 10.1 and flashed that. Immediately I noticed I was having an Exchange issue that was similar to the one I was having with the last release of ICS pushed from Rogers. Wanting to ensure that it was the ROM, I wiped and flashed CM 10, which worked perfectly fine.
So I wiped the phone and went back to BlackJelly.
Re: Exchange 2003 Support ICS -> JB 4.1.1 -> 4.2.1 Broken/Fixed/Broken
Disable HTML email. That is broken for 2003 Exchange.
Sent from my SGH-I747 using xda premium
CZ Eddie said:
Disable HTML email. That is broken for 2003 Exchange.
Sent from my SGH-I747 using xda premium
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Click to collapse
It appears to work fine in the 4.1.1 releases.........
And that doesn't explain "push" mail not working in ICS or 4.2.1.
I found the info in the Enhanced Email forum.
I posted that all my accounts were fine except for my Live account.
The dev told me to disable HTML. So I did, and suddenly my Live started working properly again. The problem is only in 4.2 ROM's and Exchange 2k3 afaik. I never had the problem on 4.1.1 or 4.1.2.
Push works fine in my Hotmail & Gmail accounts.
And now in my Live also, after disabling HTML emails.
CZ Eddie said:
Disable HTML email. That is broken for 2003 Exchange.
Sent from my SGH-I747 using xda premium
Click to expand...
Click to collapse
CZ Eddie said:
I found the info in the Enhanced Email forum.
I posted that all my accounts were fine except for my Live account.
The dev told me to disable HTML. So I did, and suddenly my Live started working properly again. The problem is only in 4.2 ROM's and Exchange 2k3 afaik. I never had the problem on 4.1.1 or 4.1.2.
Push works fine in my Hotmail & Gmail accounts.
And now in my Live also, after disabling HTML emails.
Click to expand...
Click to collapse
Just so I understand this correctly:
You were having the EXACT same issue as me? Push wasn't working, but fetch was (Exchange 2003 account) and deleted items were not disappearing out of your desktop Inbox when you deleted them from the phone? And disabling HTML mail fixed this?
Wiped and re-installed 4.2.1 again and magically it works properly????? WTH?????
Anyway, looks like problem solved itself......
Anyone else having issues with setting up an Exchange account on the One? I have no problem setting it up on my Nexus 7, S4 or on a Sprint HTC One, however when I try to set it up on the Verizon variant it doesn't want to set it up. I am currently using Touchdown during the 30 day trial, but I don't want two email programs and in the past my Sprint HTC One had no issues while setting up my work email (even removed the account and re-added it to test whether there was a recent policy change with work's servers).
Any thoughts or help?
Mine works fine. I did think that there was a problem at first because the message about needing to setup additional security did not appear until after I gave up and closed the app. I saw the message, closed it, tried to setup Exchange, and all was fine.
xene97 said:
Mine works fine. I did think that there was a problem at first because the message about needing to setup additional security did not appear until after I gave up and closed the app. I saw the message, closed it, tried to setup Exchange, and all was fine.
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Click to collapse
Yeah I'm not even getting that far. I get all the way to the end of setting up my account and then it hangs for about 1-2 minutes and then I get the error message about not being able to set up the account and to try later. I had the ONE previously so I know HTC handles my work exchange, and like I said in OP, I've tested setting up my account on other devices. Just bummed that I've had more issues with my ONE on Verizon than I ever had with Sprint.
Sent from my HTC ONE