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This may have been addressed, but a search didn't reveal anything exactly like this. Please bear in mind that I'm an Android newbie!
I bought the Incredible 2 last Thursday. No rooting, nothing weird, still mostly stock. This morning it's running very slow, screen transitions jerky, etc. and even text based email takes minutes to open. I messed around in settings, and notice that Mail (com.htc.android.mail) is using 48% of my battery, more than twice what the screen is using! I force close, and the phone speeds right up, lag is gone, screen transitions smooth but, minutes later, Mail comes back on line and the phone goes to crap.
I've used more that 1/2 my battery in two hours. I notice that the uptime is 1 hr 58 minutes, and the awake time is 1 hr 44 minutes, so I assume that the mail app is also preventing the phone from sleeping.
Any advise will be greatly appreciated!!
This may sound obvious, but did you try resetting your phone? Turn fastboot off (settings > applications > click fastboot so it is unchecked) then kill mail, and before it has a chance to restart hold the power button, then shut down. The restart option might work, but for things like this I prefer a good old fashioned power down, power up. Anyways, power your phone back on by pushing the power button for two seconds or so. Then see how it goes. This is an error that I have not heard about, but a reset is a universal problem solver. If it doesn't work, tell us what kind of email accounts you have set up (pop, imap, exchange) and how many, and also the settings for checking the mail.
Hopefully the restart will fix it though.
Sent from my Incredible 2 with Xda app
Thanks! My limited Android knowledge told me to try a restart, but I actually didn't know how on the Incredible 2!!
Anyway, the problem went away for a couple hours, then came back!
I use a POP server for my work email, and gmail for personal. I really don't understand this, as nothing has changed since yesterday, but the phone has slowed to a crawl!
Try a third party email app. I don't know of any offhand as I only use gmail on my phone. My gmail account checks my imap account on another host so it's all together, and I can distinguish which account is which on the emails through gmail tags.
Umm I think this will require a factory reset, because you can't uninstall stock mail nor freeze it without root
Sent from my ADR6350 using XDA App
You can temp root, and freeze the stock mail app if that is the way you decide to go. Instructions found here http://forum.xda-developers.com/showthread.php?t=1068544. But that sounds more like something faulty with the software, because like I said, I have never heard of that happening before. I would take it back to Verizon, complain incessantly, and point out that you could have fixed it yourself if the phone had an unlocked bootloader
Do you have them set to check mail constantly, push, or are they on a delay? Can you use imap for work instead of pop? I have four accounts set up on mine, including an exchange, and three imap accounts. The fact that it just started happening leads me to believe something broke in the system, though. A factory reset and re-flash may indeed fix the problem. Also, do you have good 3g coverage most of the day? Check your time without signal under battery status in settings. Click on cell standby and it should give it to you. Or are you using wifi most of the day?
Sorry for the rambling questions, just writing stuff out as I think of it. Trying to narrow down what the problem could be.
Thanks, again.
I'm using the mail settings that the school requires, so can't change them. Currently set only to update when the app is opened.
I generally get good cellular reception at work, and I have wifi as well. I've been trying it with or without wifi today, with no changes. I'll try a reset and see if that helps.
I just mentioned trying another app because I don't see these problems and I do not have the stock mail app configured in any way.
RobWoodall said:
Thanks, again.
I'm using the mail settings that the school requires, so can't change them. Currently set only to update when the app is opened.
I generally get good cellular reception at work, and I have wifi as well. I've been trying it with or without wifi today, with no changes. I'll try a reset and see if that helps.
Click to expand...
Click to collapse
Factory reset should probably fix it
Sent from my ADR6350 using XDA App
RobWoodall said:
This may have been addressed, but a search didn't reveal anything exactly like this. Please bear in mind that I'm an Android newbie!
I bought the Incredible 2 last Thursday. No rooting, nothing weird, still mostly stock. This morning it's running very slow, screen transitions jerky, etc. and even text based email takes minutes to open. I messed around in settings, and notice that Mail (com.htc.android.mail) is using 48% of my battery, more than twice what the screen is using! I force close, and the phone speeds right up, lag is gone, screen transitions smooth but, minutes later, Mail comes back on line and the phone goes to crap.
I've used more that 1/2 my battery in two hours. I notice that the uptime is 1 hr 58 minutes, and the awake time is 1 hr 44 minutes, so I assume that the mail app is also preventing the phone from sleeping.
Any advise will be greatly appreciated!!
Click to expand...
Click to collapse
I've had the Inc 1 and now the two. I've always turned off the (auto sync) this would require yyou to open your mail and manually refresh or of you use the sync all widget it works that was as well. Seems to save a ton of battery only drawback being you have to manually check it. Ie. No mail notifications. Just a thought maybe you want to give it a shot.
Thanks, everyone. Using a combination of all your advise, the problem is resolved. I factory reset the phone, then installed only my gmail account. This worked fine all of yesterday, so I finally got off my butt and learned how to use gmail to read and send my work email last night. That seems to be working well. I'm still getting email notifications, but gmail is only using 3% of my battery, as opposed to the 48% that Android mail was using.
Still don't know what caused the trouble, but I'm very pleased with the solution.
Thanks again!!
Email battery problem also on Nexus S
I have also the problem that the standard email is consuming the biggest part of the battery - mostly over 50%. I use an exchange account and a pop email, but both not synchronized automatically (manual sync interval), and I do not use them so often - max. one sync a day...
Anyone an idea how to improve this?
Please use the Q&A Forum for questions Thanks
Moving to Q&A
HTC mail has always been a battery drainer for me. I just use the Gmail app.
AgalychnisCallidryas said:
HTC mail has always been a battery drainer for me. I just use the Gmail app.
Click to expand...
Click to collapse
Or k9 mail....just set the settings to update manually...
Gmail is the only non battery hog.
Sent from my Incredible 2 using xda premium
K-9 Mail
I had also the problem (as mentioned above) with the standard android email programm and a so related short battery life. Since I deleted all email configurations there and installed K-9 mail client instead, battery life improved a lot. Before I could use my phone about 2 days, now it lasts for around 5-6 days...
guys, I've recently noticed that mail_service (from exchange)wakelock drains my battery pretty badly, I've reset the account a few days back and enjoyed quite a bit of good battery life (like 1-2 hrs for 1%, with 3G/data on and auto sync off) for two days,but today the bug came back. I wonder any of you experience this?
There has been reports of battery drain and the Android OS not going to deep sleep properly. However, there's to many factors to take into account.
Some claim that opening and closing the camera app has something to do with it. (CMOS sensor is kept open and active)
fregor said:
There has been reports of battery drain and the Android OS not going to deep sleep properly. However, there's to many factors to take into account.
Some claim that opening and closing the camera app has something to do with it. (CMOS sensor is kept open and active)
Click to expand...
Click to collapse
my Android OS was at 30some%, the betterbatterystats showed mail_service contributed to over 50mins wakelocks while I set manual sync. I am afraid it's another bug that android has.
exchange sucks when it comes to battery life, but I think it's more a protocol thing than an app thing. I did battery tests ages ago on my nexus one, and found exchange sucked up more battery/h than gmail/gtalk/facebook/+++ (basically everything else + phone idle) did combined.
Note that if you dont have exchange on push sync some exchange servers will require a full refresh when you connect. So it'll suck up more battery to sync every hour than having push notifications on. (Although exchange push requires a continously connected encrypted session... which isn't great for battery life either).
nurre said:
exchange sucks when it comes to battery life, but I think it's more a protocol thing than an app thing. I did battery tests ages ago on my nexus one, and found exchange sucked up more battery/h than gmail/gtalk/facebook/+++ (basically everything else + phone idle) did combined.
Note that if you dont have exchange on push sync some exchange servers will require a full refresh when you connect. So it'll suck up more battery to sync every hour than having push notifications on. (Although exchange push requires a continously connected encrypted session... which isn't great for battery life either).
Click to expand...
Click to collapse
I've been using exchange since I got my Desire and GS2, but neither one had problem with exchange draining battery (which I didn't find it from betterbatterystats), and even for Galaxy Nexus, this bug is on and off, I hope there's a solution for that
hongkongtom said:
I've been using exchange since I got my Desire and GS2, but neither one had problem with exchange draining battery (which I didn't find it from betterbatterystats), and even for Galaxy Nexus, this bug is on and off, I hope there's a solution for that
Click to expand...
Click to collapse
It never showed up in the battery stats for anything. But if I disabled exchange and left it overnight I'd have WAY better battery/h than I did if I left it on.
nurre said:
It never showed up in the battery stats for anything. But if I disabled exchange and left it overnight I'd have WAY better battery/h than I did if I left it on.
Click to expand...
Click to collapse
For disable do u mean freeze/ remove account/ stop auto sync?
Sent from my Galaxy Nexus
ICL53F
4.0.2
Rooted
Stock rom & Recovery
hongkongtom said:
For disable do u mean freeze/ remove account/ stop auto sync?
Sent from my Galaxy Nexus
ICL53F
4.0.2
Rooted
Stock rom & Recovery
Click to expand...
Click to collapse
I removed the account, just to be certain it wasn't doing anything. When I added the exchange account I noticed a quite bad drop in battery time, even though it never showed anywhere. So I tested it overnight tons of times with different settings. And the thing that helped me improve my battery time more than anything else was removing exchange.
nurre said:
I removed the account, just to be certain it wasn't doing anything. When I added the exchange account I noticed a quite bad drop in battery time, even though it never showed anywhere. So I tested it overnight tons of times with different settings. And the thing that helped me improve my battery time more than anything else was removing exchange.
Click to expand...
Click to collapse
well, that sucks, i need my exchange to get through my job, when exchange is behaving well, i got quite good battery life with 1% drop with 1-2hrs with no tweak (stock 4.0.2), now when exchange bug kicks in 1% would drop in around 15min. i can believe Google can still let it happen when we are already in its 4.0
I had this problem using Enhanced Email, and was able to resolve it by disabling calendar sync for the exchange account. As I understand Enhanced Email to be pretty similar to the stock email application, perhaps you might give that a try and see if it improves the situation.
I suspect the battery usage and best settings depend heavily on exchange server types as well. So do your own testing on this
TheJ0hnman said:
I had this problem using Enhanced Email, and was able to resolve it by disabling calendar sync for the exchange account. As I understand Enhanced Email to be pretty similar to the stock email application, perhaps you might give that a try and see if it improves the situation.
Click to expand...
Click to collapse
I've tried Enhanced Email and seems it doesn't support calendar sync fot 4.0 just yet. and i really do need calendar sync for my job.
actually, i also bought Touchdown, but too bad that it can't be integrated into phone's calendar, and the calendar viewing is suck for TD. (i really got spoiled by Calendar Pad / Jorte which can display individual events under month view.)
nurre said:
I suspect the battery usage and best settings depend heavily on exchange server types as well. So do your own testing on this
Click to expand...
Click to collapse
i think so too, but i think if i set manual sync the app shouldn't have that much of wake locks which keep my phone awake which drains battery.
I had my exchange account set to only sync email. I also set the check frequency to manual... the exchange service would still suck up a ton of battery. Every few hours I would receive a notification of new email for my exchange account. WTF? Why was it syncing in the background when I had sync set to manual..?
Sent from my Galaxy Nexus using Tapatalk
NPuter said:
I had my exchange account set to only sync email. I also set the check frequency to manual... the exchange service would still suck up a ton of battery. Every few hours I would receive a notification of new email for my exchange account. WTF? Why was it syncing in the background when I had sync set to manual..?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Are u using the stock app? I never have this problem you mentioned at the second part.
Sent from my Galaxy Nexus
ICL53F
4.0.2
Rooted & CWM
Stock rom
I had that bug so I removed and re-added my work exchange account and the CPU usage went away after a couple hours of syncing.
Then I downloaded touchdown and haven't gone back to the stock android email client.
Erukian said:
I had that bug so I removed and re-added my work exchange account and the CPU usage went away after a couple hours of syncing.
Then I downloaded touchdown and haven't gone back to the stock android email client.
Click to expand...
Click to collapse
Sorry I don't understand ur first part? So it had gone to normal after a few hours of syncing you mean?
Done more testing yesterday, after a 12hr working day (no emailing on phone but few calendars added/editted,all time 3G & data on ) , the exchange caused around 500 partial wakelocks (spent around 10min in total) reported by betterbatterystats, causing my phone to drop 1% in around 30min which I've undervolted using JameBond 1.2-307.
Yet, when I got home, I switched to my home Wi-Fi and found that the wakelocks were much less and my battery dropped 1% in around 1.5 to 2hr.
Don't know if the network status from 3G triggered the exchange to drain power from wakelocking.
Sent from my Galaxy Nexus
ICL53F (JameBond 1.2/307)
4.0.2
Rooted & CWM
Stock rom
hongkongtom said:
Sorry I don't understand ur first part? So it had gone to normal after a few hours of syncing you mean?
Done more testing yesterday, after a 12hr working day (no emailing on phone but few calendars added/editted,all time 3G & data on ) , the exchange caused around 500 partial wakelocks (spent around 10min in total) reported by betterbatterystats, causing my phone to drop 1% in around 30min which I've undervolted using JameBond 1.2-307.
Yet, when I got home, I switched to my home Wi-Fi and found that the wakelocks were much less and my battery dropped 1% in around 1.5 to 2hr.
Don't know if the network status from 3G triggered the exchange to drain power from wakelocking.
Sent from my Galaxy Nexus
ICL53F (JameBond 1.2/307)
4.0.2
Rooted & CWM
Stock rom
Click to expand...
Click to collapse
If your undervolted then your battery readout is incorrect anyway. Your battery meter isn't displaying actual battery capacity, it's estimating it based on a scale of power consumption @ X mhz of processor speed within an actual timeframe.
When you undervolt, there's no reference point. Your battery display is somewhat useless. It's why often times the last 10% @ idle seems to last forever.
I have high battery usage from Exchange. It's been a concern of mine for some time. Glad to see others noticing the same thing.
Sent from my Galaxy Nexus using Tapatalk
I am connected to two different Exchange accounts, one 2007 server and one 2010 server. Both set to automatic push. Battery life has been excellent with this phone and getting better. Yesterday, with several phone calls, emails, etc. I clocked in at 1 day 7 hours before I hit the 14% warning threshold.
Hey guys,
2 days ago I noticed my battery life went to complete crap. Today I hit my mobile data limit. Checked things out, it looks like the Exchange Service is going crazy. Only changes I have made to the phone in the last week were marketplace updates. mainly marketplace itself (to google play) and I downloaded angry birds. I don't believe either is causing this.
Any tips where to look?
There are some known issues with Exchange ActiveSync and battery usage that have been resolved in 4.0.4. If you are not running this, you should upgrade—perhaps it will resolve your issue.
CompletelyNumb said:
Hey guys,
2 days ago I noticed my battery life went to complete crap. Today I hit my mobile data limit. Checked things out, it looks like the Exchange Service is going crazy. Only changes I have made to the phone in the last week were marketplace updates. mainly marketplace itself (to google play) and I downloaded angry birds. I don't believe either is causing this.
Any tips where to look?
Click to expand...
Click to collapse
Can you check "Days to sync" option for Exchange account? May be you set it to "All" and it is downloading whole data from exchange server. It is "Two weeks" by default.
I'm running Franco kernel M2 and AOKP M2. Franco was just recently updated but otherwise this data issue just appeared out of nowhere.
Sync was set to 30 days. No major changes in email usage happened either.
Right now I've got the background data disabled to prevent it but obviously thats a temporary solution... :s
Is it possible for apps to just not go to sleep and keep trying to download nothing? Maybe it was just a temporary glitch. I'll turn the data back on and see what it does.
Do you think the data is most likely from attachments? If a data wipe/reflash doesn't work, I'd consider asking about your security settings for whomever hosts your exchange server. I'm unsure the specifics of the security settings server side in terms of android devices, but in theory "monitoring screen-unlock attempts" could drain battery and up data.
Hi everyone,
I have a new issue for you guys and maybe you can help me. I cannot find any information on my push delay issue. I am wondering if it might be related to random reboots and whether I should return my device for another. Anyway I have a very large delay with gmail push notifications. My galaxy s3 instantly gets emails when they arrive, but my nexus 7 can take anywhere between 10mins to 30mins to get that same email. Same with marking it as read if I have seen it on my phone. It happens whether it is sleeping or screen on and wifi connected the whole time. I can be browsing the web and my push email will not come. Is anyone experiencing this issue with theirs? As I am typing this my nexus has still not seen an email that came in 15 minutes ago to my nexus - Last gmail sync was 20 minutes ago with screen on and off periodically.
I am updated to JSS15Q and am not ready to root the device yet. My SGS3 is on PA 3.99 and works flawlessly with push. On another note, I am getting random reboots during sleep or use - just like many other people as well who have returned their devices to get one that doesn't do it. It is very annoying - considering returning the device soon, but I've already installed a bunch of things on it.
Thanks for the help!
Edit, it has now been over 12 hours and Gmail has not synchronized. It shows yesterday afternoon as last time of sync, while the account itself shows synced in the morning. The only things that synced in the morning are calendar and app data. 12 hours later I have like 15 new emails on my phone and Asus transformer, but nothing on the nexus. All sync is on in Gmail and settings. Wifi was on the entire night and I was downloading something too overnight, which finished. I kept the screen on all night so the tablet couldn't sleep. No emails. Any ideas?
Regarding Gmail: did you try removing the account and setting it up again?
Regarding the reboot: I haven't find solution yet:
Check here:
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
And here:
http://forum.xda-developers.com/showthread.php?t=2435715&highlight=reboot
And here as well:
http://forum.xda-developers.com/showthread.php?t=2380866&highlight=reboot
pepemosca said:
Regarding Gmail: did you try removing the account and setting it up again?
Regarding the reboot: I haven't find solution yet:
Check here:
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
And here:
http://forum.xda-developers.com/showthread.php?t=2435715&highlight=reboot
And here as well:
http://forum.xda-developers.com/showthread.php?t=2380866&highlight=reboot
Click to expand...
Click to collapse
Thanks for the reply. It seems I have somehow sorted out the issues. For fixing gmail, I did a factory reset and just put everything back on as well as all of my gmail accounts. Seems to be working with push ever since! However, I still had random reboots. I seemed to notice that they happened mostly when I was using chrome beta, so I froze chrome beta and started using chrome. No reboots for 209 hours and 40 minutes now! Going strong although I shall *knock on wood*. So if anyone else has either of these issues I recommend trying to remove chrome beta as it fixed reboots for me and possibly also doing a factory reset - even battery life improved after that with same apps reinstalled.
Hi All,
I have had this beautiful device Ascend P6 for more than a couple of months now. Used ROMs B107, B111, B118CN, B122 and currently on B125. I must say that this is a very good device and give me close to 12-14 hours of battery life with not so high usage.
I have configured 2 company emails using activesync on Exchange and have kept the refresh interval at 1 hour with 3 days of sync for both the emails. What bothers me is that when I check the battery usage the Exchange services takes up more than 50% of battery every time. If this can be reduced, I am sure that the battery would rock.
I have attached 4 screenshots with the battery usage config, details on exchange service and my sync settings on both the emails.
Can somebody let me know if anything can be done to make this better, or should I just stay with it.
The amount of transfered data is not really high but depending on the amount of contacts and calender entries it can take a long time to get it synchronized.
If you don't synch contacts and calendar every hour you will encounter more efficient battery drain.
Still the same
experto1 said:
The amount of transfered data is not really high but depending on the amount of contacts and calender entries it can take a long time to get it synchronized.
If you don't synch contacts and calendar every hour you will encounter more efficient battery drain.
Click to expand...
Click to collapse
I did try this and it helped upto an extend so and my keep awake time for this service has reduced to half. Still the service is taking up almost 40% of battery and I think there should just be a better way of doing this.
clickabhee said:
I did try this and it helped upto an extend so and my keep awake time for this service has reduced to half. Still the service is taking up almost 40% of battery and I think there should just be a better way of doing this.
Click to expand...
Click to collapse
Greenify.
Maybe you should try another app ?
I use touchdown for exchange email,versatile and customizable...much better than stock email
Sent from my HUAWEI P6-U06 using Tapatalk
clickabhee said:
Hi All,
I have had this beautiful device Ascend P6 for more than a couple of months now. Used ROMs B107, B111, B118CN, B122 and currently on B125. I must say that this is a very good device and give me close to 12-14 hours of battery life with not so high usage.
I have configured 2 company emails using activesync on Exchange and have kept the refresh interval at 1 hour with 3 days of sync for both the emails. What bothers me is that when I check the battery usage the Exchange services takes up more than 50% of battery every time. If this can be reduced, I am sure that the battery would rock.
I have attached 4 screenshots with the battery usage config, details on exchange service and my sync settings on both the emails.
Can somebody let me know if anything can be done to make this better, or should I just stay with it.
Click to expand...
Click to collapse
I sync with my works exchange and have never had these issues (been on 3 different roms, currently on 122), I have it set to push, days to sync = all, sync email and calendar but not contacts. I only sync with one account though, maybe try removing one account and seeing if that helps, and then re-add and remove the other?
One issue I did have with the stock version was the lack of ability not to set a quiet time, ie weekends and at night, tried a few other apps but didn't like them as much. I just use the profiles at night to turn auto sync off, and at the weekend I just ignore the emails
I get about 2 days out my battery from full charge. I also have it syncing with hotmail, use bluetooth in the car for 2 hours a day, browsing the web etc. So i'd say i'm a mid level battery user.
The latest version of the email/exchange apps you get with the nexus 5 have been released, maybe try them? I installed them on my P6 fine, here they are here...
https://www.dropbox.com/s/n0dzc0jxylx9h77/com.google.android.exchange-6.0-893803.apk
https://www.dropbox.com/s/zr55dvakxktkvtq/EmailGoogle.apk
twostroker said:
I use touchdown for exchange email,versatile and customizable...much better than stock email
Sent from my HUAWEI P6-U06 using Tapatalk
Click to expand...
Click to collapse
Let me try that... That is a paid app if I am not wrong
Confused
markgranto said:
I sync with my works exchange and have never had these issues (been on 3 different roms, currently on 122), I have it set to push, days to sync = all, sync email and calendar but not contacts. I only sync with one account though, maybe try removing one account and seeing if that helps, and then re-add and remove the other?
One issue I did have with the stock version was the lack of ability not to set a quiet time, ie weekends and at night, tried a few other apps but didn't like them as much. I just use the profiles at night to turn auto sync off, and at the weekend I just ignore the emails
I get about 2 days out my battery from full charge. I also have it syncing with hotmail, use bluetooth in the car for 2 hours a day, browsing the web etc. So i'd say i'm a mid level battery user.
The latest version of the email/exchange apps you get with the nexus 5 have been released, maybe try them? I installed them on my P6 fine, here they are here...
https://www.dropbox.com/s/n0dzc0jxylx9h77/com.google.android.exchange-6.0-893803.apk
https://www.dropbox.com/s/zr55dvakxktkvtq/EmailGoogle.apk
Click to expand...
Click to collapse
Let me download them and install. Hopefully they will be better than the default mail app. Still not sure, if I should go with this or the Touchdown
clickabhee said:
Let me download them and install. Hopefully they will be better than the default mail app. Still not sure, if I should go with this or the Touchdown
Click to expand...
Click to collapse
I found it used far much more battery and data than the default app. Loads of extra addons in it, but for me I just want to check emails, reply etc. Nothing fancy.
Similar issue with Moto G 1st Gen India
Hi,
I am using a moto g 1st generation. I have recently updated to lolipop. After upating to lolipop Microsoft Exchange Services eating 49% of my battery. My sync was off.