I just bought galaxy note 2 from T-mobile for 700$. I don't want a contact. Ao, just the phone and I wanna use 4G month to month plan. I have a few questions.
1. The warranty in USA for T-mobile galaxy note2, as I don't have a contact with T-mobile. Do I still have a 1 year warranty? Is it warranty from T-mobile or Samsung itself? I want to confirm this as the sale told me that I have to deal with Samsung myself in case of claiming for warranty. Is this true? I heard that galaxy note 2 international version is not covered by US warranty.
2. T-mobile Galaxy note 2 US version is covered by world wide warranty from Samsung like international version?
3. Can this phone be unlocked for any carrier from any country? I will have to move back to Thailand. I am not sure that I can put Thai SIM card in or not. Please confirm this for me.
Thank you for the reply and response.
I appreciate every comment and thank you so much.
Sent from my iPad using Tapatalk HD
golf1410 said:
I just bought galaxy note 2 from T-mobile for 700$. I don't want a contact. Ao, just the phone and I wanna use 4G month to month plan. I have a few questions.
1. The warranty in USA for T-mobile galaxy note2, as I don't have a contact with T-mobile. Do I still have a 1 year warranty? Is it warranty from T-mobile or Samsung itself? I want to confirm this as the sale told me that I have to deal with Samsung myself in case of claiming for warranty. Is this true? I heard that galaxy note 2 international version is not covered by US warranty.
2. T-mobile Galaxy note 2 US version is covered by world wide warranty from Samsung like international version?
3. Can this phone be unlocked for any carrier from any country? I will have to move back to Thailand. I am not sure that I can put Thai SIM card in or not. Please confirm this for me.
Thank you for the reply and response.
I appreciate every comment and thank you so much.
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
It's easy to get an unlock code from T-mo customer service especially since you are not on contract. Give them a call. Once unlocked your T-mo phone will work with any GSM carrier in the world.
I think Samsung warranty works only in the country where it is meant to be sold. All Samsung units have a region or country code. Even if they are all international versions, they have different codes especially if you bought the units from 3rd party retailers, online etc. Warranty will still apply but you might need to ship the unit back to the country of origin where it will be serviced. So T-mo units will only be serviced under warranty in the US, not in Samsung service centers in Thailand. You can have it serviced there but might have to pay fees.
---------- Post added at 02:35 PM ---------- Previous post was at 02:26 PM ----------
Manufacturer's warranty is almost always to be coordinated with the manufacturer.
T-mo's responsibility is only up to the 14 day return period. (30 days in CA). Malfunctions within that period, just have the phone replaced by T-mo.
Physical damage is not covered by warranties, rather by insurance.
Call T-mo have them unlock it, and bam!
papabear said:
Call T-mo have them unlock it, and bam!
Click to expand...
Click to collapse
I called them today.
They said
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time. The account must meet the following criteria:
1.Must be active for 60 days
2.Must have a balance of at least $10.00 or have had a refill placed on the account within the last 30 days
Sent from my iPad using Tapatalk HD
So does the T-Mobile Note 2 have 1 year USA warranty?
winlinmac001 said:
So does the T-Mobile Note 2 have 1 year USA warranty?
Click to expand...
Click to collapse
ofcourse it does. you just have to be in the USA to have warranty work done to it.
take your T-mo Note II to a European samsung repair center and they won't touch it.
golf1410 said:
I called them today.
They said
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time. The account must meet the following criteria:
1.Must be active for 60 days
2.Must have a balance of at least $10.00 or have had a refill placed on the account within the last 30 days
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
edit- here's the link: http://forum.xda-developers.com/showthread.php?t=2015121
you can unlock the phone's SIM yourself for free
Will the warranty be void if I unlock the device via a 3rd party unlock service?
crazy talk said:
ofcourse it does. you just have to be in the USA to have warranty work done to it.
take your T-mo Note II to a European samsung repair center and they won't touch it.
Click to expand...
Click to collapse
theoilman said:
edit- here's the link: http://forum.xda-developers.com/showthread.php?t=2015121
you can unlock the phone's SIM yourself for free
Click to expand...
Click to collapse
This, and no an unlock code still holds the warranty since ur not messing with any software
Sent from my SGH-T889 using xda premium
Related
http://www.androidcentral.com/gsm-samsung-galaxy-nexus-launch-regional-carrier-i-wireless-march-21
A regional carrier in Iowa will be selling it. Anyone waiting for a GN with a U.S. warranty, your wait is over.
Sent from my Galaxy Nexus
Does this mean some sort of US support for the rest of us? Meaning if we had to call in Samsung regarding the GSM galaxy nexus the phone agent will finally have a script to read to us?
Hopefully we can get repairs done in Samsung US service centers too.
Sent from my Galaxy Nexus using Tapatalk
I highly doubt they will offer any international Nexus owners repair services...even for a fee. This has been my only consideration of selling mine and waiting for a more local option because I have no options should the worst happen.
Sent from my Galaxy Nexus using xda premium
There's a few cellphone repair companies that could fix something that goes wrong with gnex. However I agree that not having an official service center being able to look at the phone in the US is big downside.
Sent from my Galaxy Nexus using Tapatalk
has anyone called them to see if they offer the phone unlocked, off contract?
in my Country Puerto Rico The Phone Released On January Via Claro Carrier and PR it's territory in USA why to late to USA
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
nathan118 said:
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
Click to expand...
Click to collapse
They'd need a receipt of purchase to do a warranty job. So unless you bought from iwireless I would assume the rest of us won't be covered because our phones weren't bought within the region it was intended for.
Sent from my Galaxy Nexus using Tapatalk
lazaro17 said:
They'd need a receipt of purchase to do a warranty job. So unless you bought from iwireless I would assume the rest of us won't be covered because our phones weren't bought within the region it was intended for.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
When I sent my Nexus S in for warranty repair I was never asked for a receipt (good thing, because I bought the phone used). However, the model number is probably different if the phone was imported.
nathan118 said:
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
Click to expand...
Click to collapse
I wonder if the model number is the same as Canada - i9250M?
And more importantly, are there new radios that come with the U.S. model?
Well, if the requirement for warranty service is a USA receipt...if the phone is identical to the imported phones from europe and canada, couldn't you just buy a phone from Amazon and say "Hi, here's my receipt from the company Amazon in the USA."
Can anyone confirm if the iwireless model is in anyway different?
And even ignoring warranty issues, does this mean Samsung USA will now repair an imported Galaxy Nexus? Because heck, I'd rather pay closer to $500 for some of these imported models and get zero warranty, I just want to make sure I can get it repaired if I have any issues.
nathan118 said:
Well, if the requirement for warranty service is a USA receipt...if the phone is identical to the imported phones from europe and canada, couldn't you just buy a phone from Amazon and say "Hi, here's my receipt from the company Amazon in the USA."
Can anyone confirm if the iwireless model is in anyway different?
And even ignoring warranty issues, does this mean Samsung USA will now repair an imported Galaxy Nexus? Because heck, I'd rather pay closer to $500 for some of these imported models and get zero warranty, I just want to make sure I can get it repaired if I have any issues.
Click to expand...
Click to collapse
Guess we won't know until someone tries, or maybe calls Samsung.
Sent from my Galaxy Nexus
ragnarokx said:
Guess we won't know until someone tries, or maybe calls Samsung.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Just spoke to a level 2 phone agent at Samsung Wireless US. The phones iwireless are selling are actually imported as well so they technically do not have US warranty. Any repairs or defects you might have will be done through iwireless, I'm assuming they'd have to swap it out or mail back to country of origin.
So we still have zero US support on galaxy nexus. I'm still trying to get my earpiece speaker fixed and they don't even have the part for it.
Hello, How are you?
Please, Does someone know any news about Galaxy Nexus GSM version availability in USA?
Is it safe to order it online at Expansys?
Thanks
Hey guys, since I didn't find any relevant threads so I am starting a new one. If you do find a similar one, guide me to it and pardon my ignorance.
I want to ask two questions.
1. What is the price on the $350 Galaxy Nexus from Google Play with Taxes + Shipping?
2. What is the Warranty one gets on the phone if one buys from Google Play?
I read the following in the Galaxy Nexus review section on Amazon here.
4. You still can't buy the GSM version with a Samsung USA warranty... but if you buy it from a reputable international retailer they will broker your international warranty claims, or you can get it with a 3rd-party USA warranty from such as Newegg. Maybe one day you will be able to get the GSM version with a Samsung USA warranty, but I'm starting to lose hope. I even tried contacting Samsung USA support but they won't touch the i9250 for repairs, even if you're willing to pay
Click to expand...
Click to collapse
Someone please enlighten me on these issues. Thanks.
I recently bought Nexus a week back.. it was $ 381 including tax and shipping....
As of warraty, i never care for one.. as i am going to root it...
mac4rfree said:
I recently bought Nexus a week back.. it was $ 381 including tax and shipping....
As of warraty, i never care for one.. as i am going to root it...
Click to expand...
Click to collapse
Yes, I will of course root and tweak my Galaxy Nexus, but what bothers me, from the aforementioned quote, is; if there is a hardware problem Samsung will not even consider touching it, be it a paid service.
ech419 said:
Hey guys, since I didn't find any relevant threads so I am starting a new one. If you do find a similar one, guide me to it and pardon my ignorance.
I want to ask two questions.
1. What is the price on the $350 Galaxy Nexus from Google Play with Taxes + Shipping?
Click to expand...
Click to collapse
Depends on your state's sales tax.
2. What is the Warranty one gets on the phone if one buys from Google Play?
Click to expand...
Click to collapse
1 year manufacturers.
Cost with Tax and Shipping/Warranty
Just bought mine today. $386.46 with tax and shipping. As for the warranty I have no idea. The Play store just says to read the warranty card that comes with the device. But I'll probably Unlock the Bootloader and Root as soon as I get it.
rdw55a said:
Just bought mine today. $386.46 with tax and shipping. As for the warranty I have no idea. The Play store just says to read the warranty card that comes with the device. But I'll probably Unlock the Bootloader and Root as soon as I get it.
Click to expand...
Click to collapse
Shipping to Texas I paid right at $381. The warranty is a 1 year manufacturers warranty. Yes rooting voids the warranty but if you are smart enough to root you should be able to unroot and relock the boot loader with no problems in the event you need warranty work.
Sent from my Galaxy Nexus using xda premium
Mine was $385 in NJ, I ordered it yesterday. Just wondering, how many days did it take to ship to your house?
generalagony said:
Shipping to Texas I paid right at $381. The warranty is a 1 year manufacturers warranty. Yes rooting voids the warranty but if you are smart enough to root you should be able to unroot and relock the boot loader with no problems in the event you need warranty work.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
True
Galaxy Nexus limited warranty
Samsung provides a 12 month limited warranty for Galaxy Nexus.
Accessories are also covered by a 12 month limited warranty provided by Samsung. To review Samsung's warranty obligations and to obtain details on receiving warranty support, please find the Samsung limited warranty in the product box or visit Samsung USA support.
Warranty repairs and out of warranty repairs carried out by Samsung are subject to Samsung's terms of service.
For Samsung warranty questions, please contact Samsung directly at (888) 987-4357.
Devices which have been remotely disabled by Google cannot be repaired by Samsung.
from google play
Code:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662730
Thank you, guys. Just ordered mine. It will be shipped to Washington and the price is as follows:
$349.00 - Galaxy Nexus HSPA+
$10.50 - Shipping
$34.15 - Tax
______________________________
$393.65 - Total
It is little more than what I expected, but I hope the Jellybean experience will be worth all the extra pennies.
Warranty info
Here's a little clarification on the warranty:
If you discover a problem in the first 14 days, you can return it to Google and get your money back or a new phone. If not, you're stuck with Samsung by mail, no stores to bring it into for instant repair/replacement, and horrible tech support service from both companies (who bounce you back and forth between them, and tell you to do things like put your phone into airplane mode while you're talking to them on it -- which disconnects the phone of course!).
I was sold a dud phone from Google Play with broken wifi, but I didn't fully debug the problem in the first 14 days, so I'm stuck with Samsung's slow service by mail. Google has made it clear that they will not support me, even though they sold a faulty product. I've now been a month and a half without the phone while I've sent it back to Samsung twice for repairs -- it came back in even worse condition after the first repair. I strongly recommend that you do NOT buy directly from Google Play, as they're an internet company and don't have a clue how to support real products. While I like my new Android's features better than my old iPhone, I miss the days when I could just walk into the Apple store and they FIX the problem.
sdill42 said:
Here's a little clarification on the warranty:
If you discover a problem in the first 14 days, you can return it to Google and get your money back or a new phone. If not, you're stuck with Samsung by mail, no stores to bring it into for instant repair/replacement, and horrible tech support service from both companies (who bounce you back and forth between them, and tell you to do things like put your phone into airplane mode while you're talking to them on it -- which disconnects the phone of course!).
I was sold a dud phone from Google Play with broken wifi, but I didn't fully debug the problem in the first 14 days, so I'm stuck with Samsung's slow service by mail. Google has made it clear that they will not support me, even though they sold a faulty product. I've now been a month and a half without the phone while I've sent it back to Samsung twice for repairs -- it came back in even worse condition after the first repair. I strongly recommend that you do NOT buy directly from Google Play, as they're an internet company and don't have a clue how to support real products. While I like my new Android's features better than my old iPhone, I miss the days when I could just walk into the Apple store and they FIX the problem.
Click to expand...
Click to collapse
Ur post makes me nervous.. i just bought a nexus an hr ago after bein fed up with my captivate glide and samsung tech.. ive dun sent my glide in 3 times for the same problem, and they have yet to fix it..
I hope i dnt have probs with the nexus..
If i do it will be the last samsung product i will every buy..
BOYCOTT!!!
Sent from my SAMSUNG-SGH-I927 using Tapatalk 2
Does any one know how to unlock the t-mobile galaxy note 2?
Cellunlocker.net
Sent from my HTC One X using Tapatalk 2
Try tool 14 here
http://forum.xda-developers.com/showpost.php?p=31801134&postcount=4
I just asked for the unlock code and got it. I purchased my device outright so it was easy enough...
Tidbits said:
I just asked for the unlock code and got it. I purchased my device outright so it was easy enough...
Click to expand...
Click to collapse
Same for me and I am on a prepaid Monthly4G plan and they are in the process of e-mailing it to me.... FREE from your carrier!
Has someone tried tool 14???
tested and it says it can unlock my phone but haven't gone through the payment option. i'll leave it a bit since i don't need an unlocked phone yet
gaberosa said:
Does any one know how to unlock the t-mobile galaxy note 2?
Click to expand...
Click to collapse
Get it free if you pass 60 days using TMO service or off-contract phone
how long does it take cellunlocker to give code? i been waiting 16hrs and nothing
bgaccord said:
how long does it take cellunlocker to give code? i been waiting 16hrs and nothing
Click to expand...
Click to collapse
dunno bout them but on my page I give the code in 1 to 15 minutes for only 2 or 3 bucks more.
also,
tommo123 said:
tested and it says it can unlock my phone but haven't gone through the payment option. i'll leave it a bit since i don't need an unlocked phone yet
Click to expand...
Click to collapse
I dont know how because I downloaded the app and it says unnable to read nv data.
How you do that sir?
Tidbits said:
I just asked for the unlock code and got it. I purchased my device outright so it was easy enough...
Click to expand...
Click to collapse
I just got done talking to a normal call rep and the supervisor, i even gave them a hard time, i told them about how i owned my devices out right, i told them about how service on tmobile sucks at my house, and they still told me i had to wate 60 days from activation. so how you get them to give it to you?
Got mine from T-Mo on Wednesday, called them on Thursday, send them the receipt on Fri (by fax) and had my unlock code today (Sun).
How you do that there?
shojus said:
Same for me and I am on a prepaid Monthly4G plan and they are in the process of e-mailing it to me.... FREE from your carrier!
Click to expand...
Click to collapse
Tidbits said:
I just asked for the unlock code and got it. I purchased my device outright so it was easy enough...
Click to expand...
Click to collapse
not same for me and i contacted tmobile they gave me some story about having to be a custumer for 60 days, and yes i have my 649.99+tax receipt. I am a prepaid custumer. I even gave them an extreamly hard time which normaly works for stuborn carriers
prepaidguy9081 said:
not same for me and i contacted tmobile they gave me some story about having to be a custumer for 60 days, and yes i have my 649.99+tax receipt. I am a prepaid custumer. I even gave them an extreamly hard time which normaly works for stuborn carriers
Click to expand...
Click to collapse
Send them to their own website explaining. Regardless if you purchase the device outright and have documentation they have to send you the unlock code. I posted it somewhere on here.
Sent from my SGH-T889 using Tapatalk 2
Guys,
This might be really stupid question. But I wanna make sure.
What do you mean by unlock?
I am pretty new in these kinds of things. Android and stuffs.
Does it mean I can pop in any sim card from any carrier from any countries?
I bought the phone from tmobile as well.
Thank you so much for answering. Thank you for sharing the knowledge.
We are talking about being you to use it on multiple carriers not just T-Mobile
Sent from my SGH-T889 using Tapatalk 2
Tidbits said:
We are talking about being you to use it on multiple carriers not just T-Mobile
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
In my case, I will have to move back to Thailand as I am in USA right now. I wanna bring the note 2 with me. Does this work on my case as well?
Yes as long as you purchase it outright
Sent from my SGH-T889 using Tapatalk 2
Tidbits said:
Yes as long as you purchase it outright
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
Yes, I bought it 700$.
However, I have received email from tmobile.
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time. The account must meet the following criteria:
1.Must be active for 60 days
2.Must have a balance of at least $10.00 or have had a refill placed on the account within the last 30 days
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I just don't get it. I bought a phone with a full price. Something is wrong here?
Sent from my iPad using Tapatalk HD
I contacted the better businesses buro and opend a complaint against them, since that time they have been extrodanaraly helpfull. Also see the above post about directing them to their own web page that states if you buy the device outright they are required to give you the unlock code whenever you ask. Get that adress n call if they still hastle you call the BBB
Sent from my SGH-T889 using Tapatalk 2
I want to buy a Note 7 by paying full price, which is best option to go? AT&T or T Mobile? (Regarding Bloatware)
When the unlocked version of Note 7 can be released?
Which carrier do you have? Both have bloat, I think T-Mobile might be worse though. If you can, wait for the 935U or get the 935F now.
I have seen 935F in B&H, And B&H is providing 1 year warranty for it and they said it is imported mobile. If accidentally my screen is broken will official Samsung customer service replace my screen? Or they may have some policies like they don't repair imported devices like that?
I don't know about Samsung, but I bought a moto x force from Mexico and it got a cracked screen, when I contacted Motorola about a repair and the costs they basically told me no since the phone isn't supposed to be in the US. That and an issue with a Turbo 2 is the reason I don't give my money to those commie bastards anymore.
To be sure though just call up, or email Samsung support and see what they say.
chandrakanthbala said:
I have seen 935F in B&H, And B&H is providing 1 year warranty for it and they said it is imported mobile. If accidentally my screen is broken will official Samsung customer service replace my screen? Or they may have some policies like they don't repair imported devices like that?
Click to expand...
Click to collapse
funny enough, I have this situation with the S7 edge. Motha f*ckas will not replace my screen, they say I have to send it to the Samsung from that country. So beware.
Hey guys I was just wondering if any of you in the US or Canada with the FD Note 7 have successfully completed an exchange, if so what did they offer you? I just heard back from Samsung Canada and they are offering me the Canadian version over the international... I just dont know how to feel about this and an I required to ship my N930FD out to them or if I receive the Canadian varient can I ship that back to them and say I'll take my chances?
This is what they sent me.
Dear Nikko Tuason,
Thank you for contacting Samsung Customer Care.
We appreciate your efforts in contacting us for Samsung Galaxy Note 7 exchange process.
Yes - Your safety is our top priority. Samsung Canada is asking users to power down their Note7s and exchange them as soon as possible under the terms of the Canadian Product Exchange. Consumers should go to CanadaNote7exchange.expertinquiry.com. You can certainly visit the below provided web-link and get your Note 7 exchanged even if it is an international version.
https://canadanote7exchange.expertinquiry.com/
You will be getting a Canadian variant.
Samsung values you as a customer and wants to ensure that we provide you with the answer you are looking for. For any reason the information we provided did not address your concern or there are any additional questions, please revert to us so that we can assist you further.
I received something similar. I've told them that that is unacceptable for me. Waiting for a response.
Sent from my SM-N930F using Tapatalk
NIKKOTUASON said:
Hey guys I was just wondering if any of you in the US or Canada with the FD Note 7 have successfully completed an exchange, if so what did they offer you? I just heard back from Samsung Canada and they are offering me the Canadian version over the international... I just dont know how to feel about this and an I required to ship my N930FD out to them or if I receive the Canadian varient can I ship that back to them and say I'll take my chances?
This is what they sent me.
Dear Nikko Tuason,
Thank you for contacting Samsung Customer Care.
We appreciate your efforts in contacting us for Samsung Galaxy Note 7 exchange process.
Yes - Your safety is our top priority. Samsung Canada is asking users to power down their Note7s and exchange them as soon as possible under the terms of the Canadian Product Exchange. Consumers should go to CanadaNote7exchange.expertinquiry.com. You can certainly visit the below provided web-link and get your Note 7 exchanged even if it is an international version.
https://canadanote7exchange.expertinquiry.com/
You will be getting a Canadian variant.
Samsung values you as a customer and wants to ensure that we provide you with the answer you are looking for. For any reason the information we provided did not address your concern or there are any additional questions, please revert to us so that we can assist you further.
Click to expand...
Click to collapse
Wow, Samsung Canada is so good. It's baffling to me how different legs of Samsung are handling this completely differently. My friend, who purchased a Note 7 in Singapore but lives in the Philippines, had to purchase a flight back to Singapore to exchange because Samsung Philppines told him "no chance" they're taking back his Singapore Note 7, and here's the thing, once my friend got to Singapore, he realized the exchange process requires an appointment and they're all booked up the two days he's there, and even after telling Samsung Singapore his predicament (he flew in for two days just to exchange the phone), they're not guaranteeing they can help him.
radioraheem2 said:
Wow, Samsung Canada is so good. It's baffling to me how different legs of Samsung are handling this completely differently. My friend, who purchased a Note 7 in Singapore but lives in the Philippines, had to purchase a flight back to Singapore to exchange because Samsung Philppines told him "no chance" they're taking back his Singapore Note 7, and here's the thing, once my friend got to Singapore, he realized the exchange process requires an appointment and they're all booked up the two days he's there, and even after telling Samsung Singapore his predicament (he flew in for two days just to exchange the phone), they're not guaranteeing they can help him.
Click to expand...
Click to collapse
Oh man I feel bad for him. Do you know if Samsung Singapore was able to help him out?
Wooba99 said:
I received something similar. I've told them that that is unacceptable for me. Waiting for a response.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
I agree this is not a fair exchange. If you don't mind sharing their response that would be greatly appreciated.
Thanks
radioraheem2 said:
Wow, Samsung Canada is so good. It's baffling to me how different legs of Samsung are handling this completely differently. My friend, who purchased a Note 7 in Singapore but lives in the Philippines, had to purchase a flight back to Singapore to exchange because Samsung Philppines told him "no chance" they're taking back his Singapore Note 7, and here's the thing, once my friend got to Singapore, he realized the exchange process requires an appointment and they're all booked up the two days he's there, and even after telling Samsung Singapore his predicament (he flew in for two days just to exchange the phone), they're not guaranteeing they can help him.
Click to expand...
Click to collapse
He probably should have saved the money to buy another phone instead. Just imagine with the cost of the air tickets nowadays!
NIKKOTUASON said:
I agree this is not a fair exchange. If you don't mind sharing their response that would be greatly appreciated.
Thanks
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We would be more than happy to provide you with a Canadian Note7 phone in silver colour, however, the Canadian version is a single Sim model. Can we proceed to send this to you?
Sincerely,
Samsung Electronics Canada
I love this phone, but I really regret buying this. Pretty much everything I own is samsung. I will think hard before purchasing anything of theirs in the future. I appreciate the magnitude of what they are trying to accomplish, but this is their making, not mine. I expect to be made whole on what I paid a lot of money for. I can be patient, but I expect what I paid for, nothing less, nothing more.
Wooba99 said:
We would be more than happy to provide you with a Canadian Note7 phone in silver colour, however, the Canadian version is a single Sim model. Can we proceed to send this to you?
Sincerely,
Samsung Electronics Canada
I love this phone, but I really regret buying this. Pretty much everything I own is Samsung. I will think hard before purchasing anything of theirs in the future. I appreciate the magnitude of what they are trying to accomplish, but this is their making, not mine. I expect to be made whole on what I paid a lot of money for. I can be patient, but I expect what I paid for, nothing less, nothing more.
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I know exactly what you're saying. I paid for the N930FD to be imported, I want the dual SIM for traveling and the colour gold. I didn't shell out almost $1400CAD after US to CAD conversion & customs to be handed a Canadian version which I could of gotten for $499-$599 CAD with a new contract... What really concerns me is that whole FAA banning Note 7 thing as I said before I want the FD version cause of travel purposes but if I cant even take it with me .
NIKKOTUASON said:
I know exactly what you're saying. I paid for the N930FD to be imported, I want the dual SIM for traveling and the colour gold. I didn't shell out almost $1400CAD after US to CAD conversion & customs to be handed a Canadian version which I could of gotten for $499-$599 CAD with a new contract... What really concerns me is that whole FAA banning Note 7 thing as I said before I want the FD version cause of travel purposes but if I cant even take it with me .
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If they give me a CAN version ill be going to samsung corp and getting a refund...zero interest in the snapdragon version.
Ill then go back to my retailer and grt another FD version when they get updated stock.
Thats if i stick with the device at all...
Sent from my SM-N930F using Tapatalk 2
I'm in a situation now where i called Samsung exchange again, to see wtf is the hold up and she takes all my info and IMEI again. Then tells me that she's getting the IMEI number is invalid crap. I already registered the damn phone fine i told her 2 weeks ago. So now she has to esco this and who knows how long i have to wait..I think i'm done with Samsung now once and for all. Now i have no idea what to be interested in and do not like the lack of features the Nexus devices have.
so pissed...
im trying to find the email response i got when i registered, what was the subject title when they responded, anyone?
turilo said:
I'm in a situation now where i called Samsung exchange again, to see wtf is the hold up and she takes all my info and IMEI again. Then tells me that she's getting the IMEI number is invalid crap. I already registered the damn phone fine i told her 2 weeks ago. So now she has to esco this and who knows how long i have to wait..I think i'm done with Samsung now once and for all. Now i have no idea what to be interested in and do not like the lack of features the Nexus devices have.
so pissed...
im trying to find the email response i got when i registered, what was the subject title when they responded, anyone?
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I got this
Sent from my SM-N930F using Tapatalk 2
I'm going to call Samsung today to see what they can do. I'm in the US with the FD. I got a replacement for the first device, but even this new one says to exchange it. If the only option is carrier branded I'll get it then sell it to purchase the FD
Sent from my Nexus 6P using Tapatalk
force70 said:
I got this
Sent from my SM-N930F using Tapatalk 2
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thanks m8!