Develop Bugs

*228 Option 1 Not Working!!

Some of the devs and I from the Android porting scene came across recently that *228 option 1 on Verizon does not work. After we intiate option 1, it goes 5 secs and then the error message lady pops up and says that it cant be completed at this time and to call customer care. From working with Verizon, I know tech support is useless for this issue so I am wondering if anybody here has came across this issue and if there is a fix for it. Currently we have tried this on Verizon stock rom and both NSFAN's 6.1 and 6.5 roms and its still a no go.

thanks for the new thread, hated to clutter the other one... I'll be calling to try and get a new AKEY shortly.
Ok, done this so far:
flashed imcoke .40
flashed vzw mr1 stock rom
no joy
Customer Support: 18009220204
Option 3. tech support
Option 3. ??
Option 4. winmo/blck/palm/etc
Option 2. all others
(acct pw) -> transferred
CSR:
"phone 'didn't update,' (something in the 'system')"
*228, opt 2
restart
test call, 'exernal operator' message
epst -> edit -> unlock code: 000000
nam -> edit mdn -> (my number)
home sid/nid #1 -> 02/65535 (probably by area?)
upd -> yes -> ok -> restart
test call, 'exernal operator' message
hold -> trouble ticket.
Has anyone tried #8899 (tech support)? See this thread. Apparently requesting a new AKEY shouldn't be a big deal...

Got voice working
Called the #8899 number. He walked me through changing my MSID back to my 10-digit number in EPST. He also did a 'security update' OTA by having me call #2539, which I think is a new AKEY. People may be able to avoid the pain by going into EPST and fixing their MDN, Home SID/NID #1, and MSID.
So voice is working now, but no data yet - and *228 opt 1 _still_ doesn't work. Anyone (really) know the difference between option 1 and option 2?
Edit:
Got data working now, too... ##778, edit, MIP Default Profile, change NAI to reflect your mobile number.
Also see this ppcgeeks thread.
Oh, but *228 opt 1 still doesn't work.
Edit #2:
Sorry for any confusion - for #2539 you need to have a tech support rep already on the phone. They'll call you on a landline and have you call #2539 from your cell. They'll ask you to tell them when you get put on hold. Then they do something behind the scenes. But you can't just call the number, no one will pick you up on the other side.

i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it

pasqualeparillo said:
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
Click to expand...
Click to collapse
Have you ran the Android port since you got your new phone and what custom rom and radio did you install?

pasqualeparillo said:
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
Click to expand...
Click to collapse
Hopefully that's not the real fix... If it is, those of us without a warranty are screwed!

I should have a new phone tomorrow. I got the same story from Verizon last night. Im thinking it has something to do if you flash the rom while having a data connection allready setup? Maybe if the thing was in airplane mode first it might work better. I dont know, but im kind of thinking it screws their system up if its active. Ill try and flash the new one before activating the phone. Hopefully that will work.

For the record a tech from VZW finally called me today. Told him that it had been resolved but said I still couldn't *228 opt 1. He said 1 and 2 are almost the same so... maybe this isn't a big concern?

tallnerd1985 said:
Have you ran the Android port since you got your new phone and what custom rom and radio did you install?
Click to expand...
Click to collapse
yeah i have quite a few times with all the different versions of android and hero etc.... and now im still using nfans

ok thanks again mrkite but now calls are not working(data is though!) it acts as if my phone is unactivated. i guess im gonna try the #2539

that's weird...
sorry to hear that... I can't see why changing the MIP settings would affect your calls... Sorry about any confusion about #2539, I edited my post above. What message are you getting when you make calls?
I really recommend calling the #8899 number instead of customer service. They told me to look at settings in EPST that customer service didn't, and they weren't shy about sending a new AKEY through #2539.

it turns out that changing msid to my mobile number is what killed mt calls i called tech support and they gave me a different number to put in my msid and it works now i have calls and data(Finally)
thanks again mrkite38

Question about porting

This morning I picked up my EVO and the wonderful people at the Sprint store ported over my number from T-mobile. They told me to leave my EVO off until my old G1 with T-Mobile stopped working. I think they might have screwed something up, though, because my voicemail number is a different number than mine and I can't use the device self service. Here's the skinny so far:
- I've done the profile update in the settings, that doesn't fix it.
- My visual voicemail does not work
- The device self service tells me that it's not the correct number for my account.
Now, this morning I did hear them mention something about a temporary number, so I'm thinking it might be defaulting to that. I'm going to call Sprint in the morning to get it taken care of, but I figured I'd come to the real experts first. Any ideas?

same exact problem.
ported my g1 number to sprint and was told the same, fired up the evo once my g1 stopped working.
the number displayed in settings>about phone is still the temporary number and the same functions do not work for me.
tell me how it goes with sprint.
much appreciated.

Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.

P_Dub_S said:
Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.
Click to expand...
Click to collapse
Got this from another thread in the general forum: Worse case get your msl and enter ##MSL CODE# this will bring up a menu where you can make sure that your new phone number is correctly placed in both those fields. If not you can save the correct number and reboot. Sometimes the phone provisions properly sometimes it will not.

They should have programmed your original phone number and MSID into the phone even though it had not yet been ported over yet. Call Customer service and get your programming info or go back to the store to have them reprogram it. It's going to be stuck with the temp number until it's manually configured.

Hey everyone,
I went to the Sprint store this morning to get my issue taken care of, and it was as simple as reprogramming. He took care of it in 30 seconds. All fixed!

i went to the sprint store, but i don't think the employee really understood the problem. they ended up doing a hard reset and not being able to fix it.
ended up calling customer care and they took care of it easily.

I had this same issue but with my wife's phone 2 weeks ago. I ended up doing a hard reset (not the one in the user menu for her phone) via a service menu (they provided code).
So my guess is either re-program or this service menu hard reset future reference for anyone with similar problem

[Q] Question about switching between 2 smartphones

My Story
I recently switched from the Incredible to the Droid 2 global to give it a try. Don't worry I got it for free thanks to the deal that Verizon is running about buy one get one of the same. *Upgraded a family member so I took the free one as I thought what the hell*
Now I've played around with this phone for 1 and 1/2 days so far and I'm not liking the battery life. I rather not return the phone as it was free and so I was thinking if I could just keep it as a backup that would be great.
Now my question is can I switch between the phones without going into the store? I want to activate my incredible again for a while since it got better battery life. *and before you ask, yes I've spent at least the last 15 hours using it like I did my other phone but still the battery was drained faster*
Now I have done a google search already about this topic and found this so far.
http://www.ehow.com/how_5046976_switch-phones-easily-verizon-wireless.html
Has anyone here done this before? I'm not looking to change anything about my services other than the phone. Both phones are smart phones and thus I don't see a problem but I figured I would ask the all mighty people here.

I just call verizon and they do it for me.
Its very simple just call them up and they ask for the codes off the new phone and your set. I believe you can do it right off the website as well.

Eh well I have 1 problem with calling them. I only have my cell as my phone. So I can't call them on the phone that will be deactivated. I'm looking at this as saving me time from having to deal with going to the store or from having to call them.
I'm just worried that since I'm on a contract that I would be locked to this specific phone unless I upgrade again.

Bump
Anyone else done this before?

There's a couple of approaches (or maybe many more I haven't thought of):
1) Do you have a computer (not a phone)? If so, can you just use Skype or some such thing to call them at their 800 number or whatever it is? Then you can shut off the phone.
2) I have an old droid 1 and a dinc. I switch between them by shutting off the dinc, and turning on the droid, typing *228 and that's that. Reversing the process works as well. No one asks for the MEIN/ID, but once I had a small contract screwup where I had a replacement phone I'd forgotten about, and I was asked for the MEIN (is that the right acronym?) , and had to yank the back off to find it and give it to them. It is also in 'about phone' but the phone has to be on.
---
So none of that may be useful to you unless you have access to a computer and skype (or an equivalent).
Good luck -

So you say you can just turn off one phone and *228 on your deactivated phone and that will automatically switch which phone is active at the time?

Yes, I can do that as long as the original paperwork on each phone really matches what they have in their computers.
For example, I mentioned that one phone was broken and replaced early on, and I had to call them to change to that one, but once I'd done that call, I could just use the *228 to change.
It sure doesn't hurt to try it.

hachamacha said:
Yes, I can do that as long as the original paperwork on each phone really matches what they have in their computers.
For example, I mentioned that one phone was broken and replaced early on, and I had to call them to change to that one, but once I'd done that call, I could just use the *228 to change.
It sure doesn't hurt to try it.
Click to expand...
Click to collapse
Ah cool well both phones match the paper work on my account as I own both and they had both been activated before on my account so I will give it a try and see what happens. If this works then I will be very happy as I can just switch back and forth all I want.

Just tried that and it didn't work. As soon as I tried it asked me to enter the phone number that I was trying to activate.
I think this does have to be done via the website first. I would love to hear some someone that has tried the instructions that I linked above.

I do this on a monthly basis. When u dial *228 from the phone u want to use press 1 for program. When prompted enter phone number with area code that u want on that phone. If your act has a password u may be prompted to enter that or the last 4 digits of the act holders social security number. When it goes through, may take up to 10 min u will get programming complete. Dial *228 again then select 2 to unlock prl and update roaming. Pm me if u need further help. Peace.
Sent from my ADR6300 using XDA App

wetworkforfun said:
I do this on a monthly basis. When u dial *228 from the phone u want to use press 1 for program. When prompted enter phone number with area code that u want on that phone. If your act has a password u may be prompted to enter that or the last 4 digits of the act holders social security number. When it goes through, may take up to 10 min u will get programming complete. Dial *228 again then select 2 to unlock prl and update roaming. Pm me if u need further help. Peace.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
what he said. no need to call them.

I need help bad seriously hacked no root

My phone says its not rooted, but sophos says it is. After research it has allot of xprivacy installed and other odd sec copy or mimic files full restore erase same issue it wont update, sent it in and samsung said they cant fix it as its missing a needed file to update or flash it. Can someone please explain how someone hacked it as it did a att update then went wonky to the point facebook can hear my voice and see me as whiever did it tried to bully me i went to police no more interaction from person but hack there att bill at 650 do to charges and excessive use of data even after i took out the sim they are saying my fault i just paid like 900 please help only thing i could find was the swipe hack but cant figure out how to do it myself im not rich but will do payment plan with someone? My new phone <MOD SNIP> both this the s7 a and my s6 active both same this s7 was to fix the problem first att update bam!!

well if Samsung cannot/wont revert it back to stock... then this story just sounds false !

Just joined and one post. Sounds legit. LOL

Sprint and voicemail (both locked or unlocked models)

Anyone with sprint having visual voicemail issues?
It seems they FINALLY released an app in the app store for unlocked models! yay!!! but it doesn't work. It hangs trying to activate like the manual apk install ones lol.
It will ONLY show in play store if you are on unlocked model and search for sprint visual voicemail. It has 0 reviews.
So I cross flashed my phone to Sprint FW as I wanted Calling Plus anyway so figure that will get me VM and ha, nope. So that one doens't do activation error it just never tells you that a voicemail came.
If you try to change any settings like advertisement options it times out talking to the server it claims.
So either me trying the new one first broke something on my account.
Activating an unlocked one broke something on the account (many times on activation they blow features away and re-add etc.)
Some other random issue.
I spent 2 hours on phone with sprint and they couldn't fix. They didn't ask about unlocked vs branded phone and I didn't really want to bring up I cross flashed and it worked in the past but who knows what it could be.
They sent a tkt in to a 3rd level I get to wait to hear back.
Anyone else having VM notification issues with sprint on locked or unlocked? Have you tried the app if you are unlocked or cross flashed and had luck?

I have an unlocked version on Sprint as well but I can't find the Visual Voicemail App in the play store. Is there any way you can link it? I can try it out and report back.

https://play.google.com/store/apps/details?id=com.sprint.vvm
But do it from phone. On PC it says not avil in my country oddly. I also can't find it searching, it seems to only show up if your model is the unlocked one as since I flashed my phone to sprint now it doesn't show in search just my library from when I tried before flashing.
I tell you sprint is pissing me off though. VVM still not working and even flashed premium caller ID doesn't work. It fails to activate. On sprint side it knows it's unlocked device still so it restricts things out still it seems.
Basically only thing I have gained is calling plus (fake VoLTE).

Hmm I can't even download through my phone over LTE. It does the same thing "not available in this country" and "Item not found" in the play store. Very weird!

I got mine through Sprint, and VVM works fine.

Would love the answer to this been waiting months. The app store says this is not compatible with my model (so plus)