ok so i called tmobile about my phone messing up and they had no problem hooking me up with a replacement phone but the problem is that everything is on back order andthey couldnt give me a deffinate answer on when ill get the replacement they can only say maybe nov. 5th so my question is has anyone else gone throught this and how long did tmobile take and how did everything turn out
jmcandrews83 said:
ok so i called tmobile about my phone messing up and they had no problem hooking me up with a replacement phone but the problem is that everything is on back order andthey couldnt give me a deffinate answer on when ill get the replacement they can only say maybe nov. 5th so my question is has anyone else gone throught this and how long did tmobile take and how did everything turn out
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Hade same problem. Order placed October 13 and received October 21.
Sent from my SGH-T989 using xda premium
ya i kinda figuered that was going to happen lol but the good thing is that you did eventually get it so that helps me out a bit
Did they offer you an alternative phone? That happened with my hd2 and they sent me a g2x they told me the rep told me at the time "whatever that's worth" that in these cases they offer an upgraded phone I seen some one saying they were offering the one s but I think thats a down grade lol
Sent from my SAMSUNG-SGH-T989 using xda premium
I did the same thing. They told me to call back cause I didn't want the phone they was going to send me. Some htc crap. I was like how bout the gs3. They said we can't do that. I said you mean to tell me your completely out of stock of the phone I'm in now that I have to wait for a replacement and your wanting me to downgrade... I don't think so. There idiots !!!!
Sent from my SGH-T989 using xda app-developers app
ok so i got an email today from t mobile confirming that my phone has been shipped so i checked upss.com and it shows that the phone is on rout and should be at my house tomorrow so im keeping my fingers crossed
Wow Thats weird. I did a warranty replacement on Tuesday Oct 30th and it arrived on Thursday Nov 1st. They said it would get here by the 8th.... and its a BRAND NEW phone. Box headphones USB etc.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
How much was it?
I got charged $20 for the warranty exchange
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
I got a refurbished phone for warranty exchange. And the screen has blobs and vertical lines. But im tired of replacing again.
Sent from my SGH-T989 using xda app-developers app
Guess I got lucky I was having rebooting issues.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
Related
My touchscreen is horribly acting up...I have bestbuy's $10 monthly insurance. Anyways, when I type, it registers multiple touches and makes my swype type words that I don't want. If this a hardware or software issue? The touchscreen is also not as accurate either.
I was on ec05 and running ext4, midnight rom v5.2, bonsai 4.0.4 kernel (I think). I also flashed blue mattel theme, incase that matters. Its also not just swype, when I hold my finger down on threads, the screen shakes as if I am constantly moving my finger, but im not.
I flashed reRFS stock and it semmed to help, but only to an extent.
Sent from my SPH-D700 using XDA Premium App
Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
063_XOBX said:
Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
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Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
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I read somewhere they don't care if your rooted but id try odin and take it in and they should have it in like 2 days.
Sent from my SPH-D700 using XDA App
Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Yup, and new Rapid Exchange gets you a new phone in 2 days.
Odin fixed it. Not sure what went wrong...oh well.
Thanks guys.
Sent from my SPH-D700 using XDA Premium App
My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
megabiteg said:
My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
Click to expand...
Click to collapse
Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
kennyglass123 said:
Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
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He had me scared for a moment. LOL I couldn't go a month without my phone!
But I'm lucky that my phone is working again.
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
Sent from my SPH-D700 using Tapatalk
So what if your screen cracked what do they do?
Sent from my SPH-D700 using XDA App
castro08 said:
So what if your screen cracked what do they do?
Sent from my SPH-D700 using XDA App
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Click to collapse
Best Buy insurance will replace it with a new phone no charge. Sprint TEP will replace it with a refurb for $100. If you have no insurance they may be able to replace the screen for $35. Cracked screens are considered user damaged not a warranty type item.
MysteryEmotionz said:
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
Sent from my SPH-D700 using Tapatalk
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Click to collapse
Maybe Best Buy will get there one day...they just started the Rapid Exchange program. But they do at least get you a new phone not refurb and so far average time is a day or two. BUT they do not cover lost or stolen phones like TEP. I think I am going back to TEP on my next phone since I doubt they will let me switch back.
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
Sent from my SPH-D700 using XDA App
5FOOTER said:
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Nice. Need to go to your BB...where you live?
Do you BONSAI?
Northern VA
Sent from my SPH-D700 using XDA App
Im having some hardware issues.
If i get a replacement from samsung, roughly how long would it be before i recieved the phone back?
For anyone who has any sort of experience with this, your feedback would be greatly appreciated
Sent from my SGH-T989 using xda premium
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
elflip88 said:
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
Allen K said:
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
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Click to collapse
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
01010001 said:
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
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Um no. If you bought from t mobile and chose to not take their insurance you still have a one year warranty rhat can be claimed. Through Tmobile by either calling csr reps, online chat or going to the store. Whomever told you otherwisenis misinformed.
Sent from my SGH-T989 using XDA
I did send my Samsung nexus S for warranty work to Samsung and it took about 3 weeks till i got it back. Since then i have learned to always have a decent backup phone.
And this from Samsung not TMobile.
Sent from my SAMSUNG-SGH-T989 using xda premium
Mines took about 7-8 days. They did free 2nd day shipping both ways for me though. Got mines back better than the way I received it too lol. They replaced my cracked bezel, even though I didn't say that was the problem with my phone.
Muff Burner said:
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
Click to expand...
Click to collapse
Lol sorry read the post wrong,
Sent from my SGH-T989 using Tapatalk 2
Anyone know how long itv takes to get replacement phone through insurance??
I started a thread earlier and i was very upset at the time I didnt mean to ask something like that..I knew it was wrong and I appoligize. Moderator (kennyglass) sorry that was an inapropriate and it wont happen again.
Like I said I was acting out of frustration and my actions were not called for.
So yeah anyone who has dealt with tep how long to get new phone shipped Thanks in advance for any feedback
Sent from my jellybombed jellywiz Galaxy S3!!
1 business day
Sent from my SPH-L710 using xda app-developers app
Takes business day, so if you can then now, you'll get it on Thursday.
It also depends on if they have the phone in stock or not.
Sent from my SPH-L710 using xda premium
Some tech stores have cool techs.. stop buy and see if they have a dead s3 with a good screen that they could swap it out for ya.
Offer lunch/breakfast etc
Much cheaper than the deductible
Sent from my SPH-L710 using xda app-developers app
JSarella said:
Takes business day, so if you can then now, you'll get it on Thursday.
It also depends on if they have the phone in stock or not.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Took me more than 3 weeks with nothing but lies told as of why the wait. Sammy fixes them for 180 including next day round trip shipping
Well, as a few of you may or may not know, I bricked my LGOG (running dirty unicorns 4.3) and couldnt get into LGNPST or recovery. Anyways, I took it to best buy and at first, they werent going to replace it because they said if its after the first two weeks of purchase, it has to be shipped out and exchanged. We (my mom and I) called the Geek squad corporate line to get some more info because one person told us it would have to be replaced with a refurbished phone. That makes no sense, why have insurance if youre just going to give me something used, right? Well, after we read them the paperwork that was given to us with the purchase of our insurance, they confirmed that it would be a brand new LGOG.
Turns out, the LGOG is on back order so they said if it's not here in a MAX of 10 days, I can come into the bestbuy and pick out a phone of my choice that day and keep it. I'm probably gonna go with the G2 or that gorgeous blue HTC One (Although, id be happy with another LGOG, anything is better than this Nexus S 4G i have to use)
At any rate, I just wanted to tell you all what happened, in case you have geeksquad insurance and didnt know what they would do if you bricked your phone and couldnt fix it yourself. I only posted because i know when i went looking for answers i couldnt find any clear ones.
Seems like the geek squad insurance is really worth getting. When I do get to upgrade I will definitely be checking out bestbuy.
Are you able to get the Geeksquad insurance at any time, and do you have to go through Best Buy?
mpbean said:
Are you able to get the Geeksquad insurance at any time, and do you have to go through Best Buy?
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Click to collapse
You have to get the insurance within 10 days of buying the phone from best buy.
Sent from my LG-LS970 using xda app-developers app
Androidawg said:
You have to get the insurance within 10 days of buying the phone from best buy.
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
Ah, bummer. Makes sense, though.
I haven't bought anything from Best Buy in... probably 10+ years.
I dropped my phone, cracked screen, non-responsive to touch. I am getting a refurb in the next day or 2. No mention of a backorder to me. Best part is that it wont cost me a penny.
Of like kind. Is what it says and i've become rather familiar with the reasons for that. New or refurbished. If it is backordered for 14 of it being checked in then it is a new phone of like kind. And im rather familiar with the rules.
Sent from my LG-LS970 using Tapatalk
I have geek squad insurance for my OG
Sent from my LG-LS970 using xda app-developers app
We just got my wife an S4 a few weeks ago and found out they no longer do free replacement, there is a deductible now.
The program looses 100m a year. They are trying to stem the bleeding. That is why there are charges now.
Sent from my LG-LS970 using Tapatalk
@_dannyboy what phone you get after all?
Sent from my LG-LS970 using xda app-developers app
PartimusPrime said:
@_dannyboy what phone you get after all?
Sent from my LG-LS970 using xda app-developers app
Click to expand...
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Ultimately, I decided to go back to the LGOG.
_dannyboy said:
Ultimately, I decided to go back to the LGOG.
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Click to collapse
Welcome back. :thumbup:
iamterence said:
Welcome back. :thumbup:
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Click to collapse
Feels good to be back. Now to start saving up my $350 for that nexus 5 :fingers-crossed:
Sweet!!! Yeah I want that nexus 5 too
Sent from my LG-LS970 using xda app-developers app
Regarding Geek Squad Protection
Before some point mid Oct. they used to cover screens for minimal cost @40 now it is $150. Other than that still worthwhile.
dcl3 said:
Before some point mid Oct. they used to cover screens for minimal cost @40 now it is $150. Other than that still worthwhile.
Click to expand...
Click to collapse
Yeah I got the old insurance. I just sent out the LGOG I JUST got back due to a Security error lol. I was trying to restore an old EFS but ended up relocking my boot loader. So now I'm stuck on a Nexus S until November 13th. If my LGOG isn't back then I'll be getting a Nexus 5 or G2.
Sent from my Nexus S 4G using xda app-developers app
I have problems with my bluetooth headphones. It will connect and I can hear music for about 1 minute then it stops, my phone becomes unresponsive then it will usually reboot but get stuck. I usually have to pull the battery to restart.
I'm curious if there is something that I have flashed in the past to cause this.
The headphones work fine on my wifes 4g touch and my galaxy tablet as well.
I've even unrooted and went back to stock but still no luck.
Sent from my SPH-D710 using xda app-developers app
Michael61182 said:
I have problems with my bluetooth headphones. It will connect and I can hear music for about 1 minute then it stops, my phone becomes unresponsive then it will usually reboot but get stuck. I usually have to pull the battery to restart.
I'm curious if there is something that I have flashed in the past to cause this.
The headphones work fine on my wifes 4g touch and my galaxy tablet as well.
I've even unrooted and went back to stock but still no luck.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Make sure all the screws in the back of the phone are very tight. If one is loose you may have a bad antenna connection.
I checked all the screws, they are all tight.
Sent from my SPH-D710 using xda app-developers app
I'm wondering if I were to switch the motherboard out with a phone that has a bad ESN will that affect this phone?
Sent from my SPH-D710 using xda app-developers app
The ESN follows the board unless you were to do that which we do not talk about on this board...
Hint
Hint.
Interesting, I didnt have that in mind, but may be worth a try. I saw some cheap S2's on ebay with bad ESN's. I'm just interested in getting my bluetooth working. I removed my motherboard last night just to see if I could see anything work visually. I already sent my phone to Samsung but they said it was OOW for having a cracked screen. The wanted to charge $160 to fix it.
Sent from my SPH-D710 using xda app-developers app
Michael61182 said:
Interesting, I didnt have that in mind, but may be worth a try. I saw some cheap S2's on ebay with bad ESN's. I'm just interested in getting my bluetooth working. I removed my motherboard last night just to see if I could see anything work visually. I already sent my phone to Samsung but they said it was OOW for having a cracked screen. The wanted to charge $160 to fix it.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
You can get used E4GTs all day long for under $100 in good condition on Craigslist where I am. I usually see them running $50-$75, but I paid $30 for the last one I bought.
I would suggest buying a new one, and selling the defective one on eBay for parts. If the shell is in fair condition someone will buy it.
The other option, if you are not under contract, is to consider an upgrade to the s4. I have seen some $0-$50 prices so far this holiday season.