Iam no longer able to install any software from market place and get the following message. "Can't get this information at the moment.Please try later.
What &why is this message about ?Please help.
Thanks
did you soft reset? Also, how long as this been happening?
I have reset(from about menus)two days ago. I have installed some softwares yesterday but sincetoday morning Iam continuously this message.
emesen said:
I have reset(from about menus)two days ago. I have installed some softwares yesterday but sincetoday morning Iam continuously this message.
Click to expand...
Click to collapse
maybe marketplace is acting up.
You need to be logged in to windows live on phone and computer i believe.
I've seen that message occasionally. Generally power cycling the phone solves it.
rob_p said:
I've seen that message occasionally. Generally power cycling the phone solves it.
Click to expand...
Click to collapse
it's hasn't worked for me, i have reset my phone 3 times so far with countless power down cycles.
I have a sr with ms to see what's going on. I can download free apps but not paid apps, music, games etc.
waiting to hear from MS, lets see what happens.
I get this error from time to time when my Omnia switches from 3G to WiFi (and vice versa) A power cycle seems to be the only way to fix it.
same problem????????????
Have you enable cookies via settings? Try to uncheck that box, restart your phone and check it again.
May be also operator/network problem.
Very common thing indeed.
Check the regional settings on the device, on the computer with the Zune software and in your live account. If they are not the same you get this error message. I had the same problem and I was able to solve it due to the change of this settings.
I hope it will work for you too
i got this problem too! nothing you guys said has worked any other ideas?
Same problem here, looks like there is something going on with market.
Seems to be working now! i uninstalled some apps but could have been that it just decided to start working
that seems to be the fix. it was happening when the phone was trying to update the trial versions of apps. the only way to fix the problem is to delete the free trials... but that was a like a week ago n i havent ran into the problem again
Read in MS support forum there was some sever adjustment.
Hi everyone, I just got my GNII today and so far really liking it. The update was there waiting for me when I was ready to do it. However, I keep getting a FC saying "Unfortunately, Maps has stopped".
Also, I just got Error #67 when I tried hooking my phone up to my laptop to try tethering. It says Registration Error: Data user name incorrect or something like that. Any clue what could be going on here?
I am not rooted...yet
Since last night I'm facing a problem to install and update apps from Google play store.
I'm able to navigate around play store, search apps, see them but when I want to update, it gives me this message " ERROR
Update for “name of app” could not be downloaded due to an error. (error while retrieving information from server. (RPC:S-5:AEC-0)."
It is happening in my home network, work network and also public network.
I tried through my mobile data network but same thing.
Any idea what may be? Has anyone else facing same issue? Is it something wrong with my phone or it is a temporarily problem form Play Store?
I'm on stock JB and CID044 if its relevant.
Any help,
Thanks,
Never mind I got things right.
Thanks
I purchased my brand new note 10.1 2014 edition 1.5 weeks back (India) and I have been experiencing random rebooting. There was a minor update but that didn't do the trick either. The frequency of reboot seems random (once every 2 days) to 4-5 times a day. I followed multiple posts of various threads and tweaked my Wifi settings, disable auto updates etc but I still see occasional hanging and automatic rebooting
Would like to know if someone is facing similar problems or is there a way to fix this or atleast debug as to consistently reproduce this error. I don't know how I will convince my Samsung service centre as there is no apparent pattern to this. I also did adb logcat on my PC when it crashed but apparently I have no clue what it is throwing at me..
Thanks for your help
Have you tried removing the ext sdcard and monitor if the restart still occurs?
bruce16878 said:
Have you tried removing the ext sdcard and monitor if the restart still occurs?
Click to expand...
Click to collapse
Thanks for your prompt response. I don't have ext SDCard or SIM inserted currently in my device
arvinds123 said:
Thanks for your prompt response. I don't have ext SDCard or SIM inserted currently in my device
Click to expand...
Click to collapse
I took my devide to Samsung service center who re-flashed the firmware but the problem still persists. I notice that restarts occur mainly when apps are updating by Playstore over Wi-Fi connection. Later, after all the updates it restarts when I am using Youtube/Chrome or Stock browser. If I don't update apps the restarts are infrequent/non-existent. Is this a Wifi problem or google app problem? How can I debug and share a trace file with the communiyt? Can some one help me out
arvinds123 said:
How can I debug and share a trace file with the communiyt? Can some one help me out
Click to expand...
Click to collapse
Yes, there is a debugging function. I will add a description later the day (if nobody else was faster).
But when this also happens after a refresh, I would expect a hardware issue. We will see.
EDIT:
I first checked that logcat is enabled on the device: okay
Now you need to install adb on your pc (if you don't did it already). The adb-tool is a part of the Android SDK (by example here) but you only need the platform-tools which includes adb.
Connect the device via USB to your computer and running the following command:
Code:
adb shell "logcat | grep AndroidRuntime" >logcat.txt
(from where you install dab, from a bash, terminal, command line)
This command will log all critical debug output from your android device in this logcat.txt file.
Now you have to wait for a restart (you can use the Note as normal but didn't connect from the computer)
You can stop the command from above (after the unnormal restart)
Post here the result (as attachment) when you didn't see anything in the file by yourself and I will look into it. And maybe send me a PM so I am aware of your post here
Thanks a lot for your prompt response. I immediately tried out your suggestion..Connected to my PC and did what you instructed. I opened the stock browser and was surfing xda forum and soon enough the freeze and restart occured..Pls find the contents of logcat.txt below
------------
D/AndroidRuntime( 6828): D/AndroidRuntime( 6828): >>>>>>
AndroidRuntime START com.android.internal.os.RuntimeInit
<<<<<<D/AndroidRuntime( 6828): CheckJNI is
OFFD/AndroidRuntime( 6828): setted country_code =
UAED/AndroidRuntime( 6828): setted countryiso_code =
AED/AndroidRuntime( 6828): setted sales_code =
XSGD/AndroidRuntime( 6828): readGMSProperty:
startD/AndroidRuntime( 6828): readGMSProperty: already
setted!!D/AndroidRuntime( 6828): readGMSProperty:
endD/AndroidRuntime( 6828): addProductProperty:
startD/AndroidRuntime( 6828): Calling main entry
com.android.commands.am.AmD/AndroidRuntime( 6828):
Shutting down VMD/AndroidRuntime( 6856):
D/AndroidRuntime( 6856): >>>>>>
AndroidRuntime START com.android.internal.os.RuntimeInit
<<<<<<D/AndroidRuntime( 6856): CheckJNI is
OFFD/AndroidRuntime( 6856): setted country_code =
UAED/AndroidRuntime( 6856): setted countryiso_code =
AED/AndroidRuntime( 6856): setted sales_code =
XSGD/AndroidRuntime( 6856): readGMSProperty:
startD/AndroidRuntime( 6856): readGMSProperty: already
setted!!D/AndroidRuntime( 6856): readGMSProperty:
endD/AndroidRuntime( 6856): addProductProperty:
startD/AndroidRuntime( 6856): Calling main entry com.android.commands.am.AmD/AndroidRuntime( 6856): Shutting down VM
-----------------
See if this helps..Let me know if you require me to do anything else
arvinds123 said:
Thanks a lot for your prompt response.
Click to expand...
Click to collapse
So fat, nothing unusual.
Try now without filtering via grep:
Code:
adb shell "logcat" > logcat.txt
And this time didn't post the results here as text because this will be now megabytes but add it as attachment. Thx.
PS. "com.android.commands.am.Am" is the main activity manager and here something pops up which then terminate the parent process. This can be normal or anything. Therefore we have to see what really happens here.
I was having the issue with my SM-P601. It turns out it was using the travel wallpaper on the lock screen that was causing it. Once I went to another stock wallpaper my device hasn't rebooted since. If you're not using the travel wallpaper you might want to play around with your home and lock screen wallpapers to see if it has any affect.
Hi all,
Thanks for all inputs, I'm also facing the same issue as the OP so I hope we can find solutions for this because this is a great tablet and all. I just tried change Wallpaper & lockscreen as the poster above suggested. Hopefully this cure the random freeze/reboot.
BarryH_GEG said:
It turns out it was using the travel wallpaper on the lock screen that was causing it.
Click to expand...
Click to collapse
I am also you this without and reboots until now. But the day it starts, I will remember your post
Elim said:
So fat, nothing unusual.
Try now without filtering via grep:
Code:
adb shell "logcat" > logcat.txt
And this time didn't post the results here as text because this will be now megabytes but add it as attachment. Thx.
PS. "com.android.commands.am.Am" is the main activity manager and here something pops up which then terminate the parent process. This can be normal or anything. Therefore we have to see what really happens here.
Click to expand...
Click to collapse
I did that for 4 hours.. No reboots and no reboots since.. It has been 15 hours and no reboots. Really surprising. I always have had the stock wallpaper so that could not have been the issue. This is weirdest issue I have seen with an Android device in years.
arvinds123 said:
I did that for 4 hours.. No reboots and no reboots since.. It has been 15 hours and no reboots. Really surprising. I always have had the stock wallpaper so that could not have been the issue. This is weirdest issue I have seen with an Android device in years.
Click to expand...
Click to collapse
After observing the tablet over a week. I found out the random restart occurs mainly due to auto-downloading of apps. I had disabled auto updates in Googe Play/Samsung Apps but it rebooted again when Google Now began downloaded offline voice files automatically after 72 hours of use. Clearly looks like a software issue. Has anybody noticed a similar problem on other samsung devices (looks like not many have a Wifi + 3G SM-P601 model here).
arvinds123 said:
After observing the tablet over a week. I found out the random restart occurs mainly due to auto-downloading of apps. I had disabled auto updates in Googe Play/Samsung Apps but it rebooted again when Google Now began downloaded offline voice files automatically after 72 hours of use. Clearly looks like a software issue. Has anybody noticed a similar problem on other samsung devices (looks like not many have a Wifi + 3G SM-P601 model here).
Click to expand...
Click to collapse
In my case, I found that tablet reboot when installing/update apps from play store will the SanDisk 64gb sd card was in. So I just exchange the sd card with Samsung 64gb and no more reboot during update / installation.
funfun99999 said:
In my case, I found that tablet reboot when installing/update apps from play store will the SanDisk 64gb sd card was in. So I just exchange the sd card with Samsung 64gb and no more reboot during update / installation.
Click to expand...
Click to collapse
However I don't have an extSDCard or a SIM Card inserted. Is it expecting one and that's why it's crashing? I am so disappointed with this tablet..Wants me to run back to the iPad
I have same problem after root and use gsm voice call with callrecorder app and bluetooth but after reconfigure callrecorder app to api, no more random reboot.
After tried to change lockscreen & wallpaper I still facing randomly rebooted. I also tried with Dolphin browser & Chrome and both got rebooted while surfing too. There were time after it got rebooted and loaded to lockscreen where I begin put in lockscreen pattern password and then it hung and rebooted again. However after the 2nd in a row rebooted it managed to not reboot again for couples hours. I disabled auto update in both playstore and Samsung hub but still got rebooted. So hopefully someone who managed to fix this permanently detailing their methods would be helpful for us. Thanks
I have SM-P601, it has sudden reboot after completing setup, and then stuck at samsung logo, I tried recover with Kies but still the same, so tomorrow will have to take it to the Samsung service center. Very dissappointed with this Samsung build
Experiencing reboot issues
Hi I purchased my 2014 edition approx 2 months ago from best buy. I'm now experiencing reboots issues and issues with my screen going to sleep. When powering on the device, it boots up to the login screen or sometimes just the Samsung logo and then reboot several times. After it reboots the device allows me to log in; however if I don't type in my password Fast enough the screen goes to sleep and I can not wake it up by pressing the center button. I have to do a hard reset, and go through the process again. Also after I'm finally able to log In, I have my device set to go to sleep after 30 mind of no use. This is to prevent it from going to sleep too soon if I need to throw it in my bag as the train approaches, or I want to listen to some music; however once it goes to sleep I'm not able to wake it with the center button, and again have to do a hard reset.
I'm a poor artist and I wanted the best tablet to consolidate devices and be my all in one, So far this tablet has been bad ass! I could not afford the insurance and rely on a Tucan case from frys to protect her. I want my baby back to her normal self. How do I get this issued fixed? I'm already salty she has a tiny crack in the corner from me following the YouTube video on how to remove her case. I did that because I wanted to see if there was any debris under the power button that was causing it to reboot.
Thanks All.
Sorry to bump an old thread...but i just bought the p600 model..second hand. It was rooted with supersu and it would reboot randomly but especially when auto updating apps and browsing the web with chrome.
I seem to have fixed the issue. First thing i did was undoing the root. However..i noticed that supersu could not be uninstalled at all even when the rooting had been reversed.
I proceeded to apply another version of the official firmware..(used odin 3.07 and got the firmware from sammymobile) i think i had a xac version (or something like that) from april with kitkat 4.4.2....and i went for a bov version from june with 4.4.2 kit kat. I was now able to uninstall supersu like any other app.
I have not experienced another random reboot since then...and ive been browsing the web with chrome. Ive also had apps autoupdating.
The only difference i can perceive now is that i did not have the peel app used to control the tv and now it was preloaded. Also..the first time i booted the tablet after applying the new firmware i got this 'apps being optimized' message.
Hopefully this helps.
sorry for the double posting
the issue came back, after months of experimentation the only thing that gave me some stability was using the hydronium rom. I never got rid of reboots 100%, but with this rom the device was usable. I don't know if it's because of the rom itself or because it includes thomas' kitkat reboot fix for galaxy s4. "thofmann.blogspot.de/2014/07/fixing-random-reboots-on-samsung-kitkat.html"
I tried his reboot fix with the stock rom but it never worked. so I stuck with hydronium, lesser evil of all.
Dear All, i need your help. I am using A70 to play PUBG. Since i updated my fone in last week, PUBG is not working fine. I enter match, it will start loading anytime and screen freeze. After one or two such events, it would say "Server Connection Lost, Return to Loging page and Login Again - 214"
I have samsung note-5, it works without problem on Note 5with same wifi. Tried removing and installing it again, clearing play store memory and other possible tricks, but issue is not resolved. Any help is much appreciated.
No problem pn mines
I have same problem please if u know hot to fix it tell me